LG Electronics Complaints & Reviews

I had bought a tv last year and it has a manufacturing falt since i purchased it. I had been giving regular complaints against it. I had sued a mail against this issue to LG electronics three monthsago but i didnt get any responce from the company. The area manager alwasy tells me the problem will be sotted out soon. Previously i was told that the product has not been replaced due to diwali rush, Then there was another excuse other month now last week he told me my tv would be replaced by[protected] but there is no solution yet. For a refrence my recent request id was N8CA3004046 and I ensure if my complaint is not handeled urgently soon this request id will become a complaint id.
So, I hope you will not compell me to knock consumer courts door.
Quick action will be appriciated.
thanking you
Your unsatisfied customer
AMIT SINGH
[protected]

I bought 21" inches LG TV in Nov 2008.

It was having big Red Dotted part on Left Top corner.

I requested Company's customer care service for looking into it.

I registered complaint for 4 times. ( Complaint Numbers: W8CB1701955, W8CB1706766, W8CB1901808, W8CB2000794, W8CB2202189) and their technician came on all request but without calling me in advance. Most irritating part of LG service.

But when LG representative came at last visit, he told me that he needs to replace my TV as its having some major problem.

I contacted my dealer for the same.

Dealer: Snehanjali Electronic Store, Malad(W), Mumbai, India. ( Ph.: [protected])

Dealer told me that my TV will be replaced with in a week and after 2 weeks also my TV was not replaced.

I cant even watch my TV after wasting 10, 000/- on such LG product.

Now my dealer is saying that LG incharge is not picking up his phone.

LG is having worst sales after service in india.

Please help me in getting TV replaced.

I have given complaint on 12.12.08 for demo, LG customer people registered the complaint and they are given their technician number. When we called that number they told that I am in leave, then I informed to LG customer care. Once again they are given same number. Till date no one attend the Demo.

This worst service I am not seen before. If I know this type service I never purchase and never suggest to my friends & colleagues for this LG Product.

G.Hari babu
[protected]

i lost my lg kp199 mobile yesterday.lost mobile track is not working...phone no is airtel-[protected]..(prepaid).

I have perchase LG refrigerator model no. LG GL 325TMG - STEEL of 310 Ltr. on 31/10/2008. M/S Kings Electronics Panvel give me delivery on 07/11/2008. On 28/11/2008 it is found that the refrigerator is not working, after complaint service engineer came on 05/11/2008 and repaired. But on 07/11/2008 again it is not working.After complaint often and visited on 12/11/2008, the service engineer came on 14/12/2008 & repair it with replacement of some parts, & started it.But again on next day i.e. on 15/12/2008 it was found that it is not working. Immedietely I complaint to Kings Elecronics panvel.Within one month the new refrigerator not working three times, So I want a new piece insted of that faulty piece.

Dear Sir,

I was buy new lg model no, 3100 mobile from relince web world-Baroda

Now last 4days i am face some problaem form Mobile key pad, after i was go at service stationshriji comunication alkapuri-baroda.

they are said me some scrise in pcb. this mobile was opened,
but sir how can i belive it's opend if i buy seel pack mobile. after my answer they some service my mobile and make mobile ok. but till i face this same problem, and then i was compalin on tool free no, the person give surat office no, i was called there and talk with KETAN SIR, he said me its happens some time to inqury coustmer, he was also call baroda service station for my call then he was told me go again give your mobile again.
but sir i don't confidens for they change my mobiles PCB so plase help to me. if it may be time over make out of warranty so body thouc it. woude be said i can'tt do any thing bcoze its out of warranty sorryyyyyyy...

SO Sir please try to understand my problem i want to say lot more but bcoze i am Gujrati I don't know english more

My mo no.[protected]Self)
[protected]Home)


JAYESH N. RANA
THANKIG YOU

I bought refrigerator with below details -

Model # 265TMG4
Unit Serial # 810NLEK006892
Date of Purchase 16.11.08
Warranty 5 years

And I was given a booklet that says - "7 year warranty applicable and valid on purchases of all refrigerators between 15.09.2008 to 31.12.2008. Conditions apply."

I asked dealer do I also get 7 yr warranty, he said "yes, LG will give you extended warranty at the time of installation"; and athe time of installation I was told that "The dealer will give this extended warranty".

I called up Service number[protected] and spoke at length, a person supposedly in lead role, named Kaushik told me that since it is a service center they cannot do anything, even logging a complaint and I was provided with a[protected], supposedly a branch office number, pas two weeks I'm ringing this and no one picks it up.

Next today (13th Dec, 08) again I called up at 12:00 PM and spoke to atleast 4 persons including Ahmad from Koramagla Branch and Shekhar from Bangalore; even though my repeated pleadings no complaint was logged and I've been verbally promised that someone will get in touch with me next week.

Request you to suggest what action should I take in order to -
1. get two years extended warranty on the refrigerator
2. get compensation towards money and time spent following this up
3. get compensation of mental trauma I and my family have gone thru

dear sir,
i have purchased a new LG kg300 [dynamite] IMEI NO.-[protected] on 30 march 2007. Recently i have lost my mobile and so i have launched a complain in my respective police station. Kindly let me know what further action should i take and what help can be provided at your end.
regards-
mahendra singh sisodia
245/123, KANHAIYA NAGAR
NEAR MINI MARKET
SHIKARGARH JODHPUR[RAJ]
PHONE NO.- [protected]

I have purchased a LG CTV 20D33KE/36VE/20D3RGE/GOLDERN EYE M from Hindustan distributors B-1027, 100 Ft Road Hardevpuri, Shahdara, Delhi-110093 on 26.11.2008 Rs.6000.00 on full and final cash payment in the name of Anuj Shukla R/o B-201 Street no-7 Jagatpuri, Delhi-110093. From 06.12.2008 my television not working there are no speeker nor picture appear on the scene. In this refrence I have a lodge a complain no. N8CC0605826 on 06.12.2008 and your Engineer visited my resident C/o Rajiv Automobiles A-6, 100ft Road North Chhajjupur, Shahdara Delhi and engineer advised me that my television have major defects and it may be replace within 4 days.

Now already 7 days already passed but neither your reprentative nor your engineer visited to my home, and no any call I have found from your side. After your long wait I make various call to your office phone no.[protected], [protected] Mr Deepak Jain and mobile no.[protected], [protected] Mr Sunil to know latest position of our television replacement. But this is profound painful to me I have not find any reply from your side.

Keeping this view once again I request you to make the needful and replace my television at the earliest.


Anuj Shukla
Phone no. [protected]

DEAR Sir,
my name is nikesh jain from salem (T.N) PH: [protected]
we have lg washing machine front loading modle ie tromma. AS at the time lg washing machine was best in the market, becuse of the best brand value and best quality . we have purchesed this 3.5years before.

sir we have lunched a complete of pcb not working in the month of september 08. i have never seen the worst service like this. which was send for service on request by us. but pcb was not able repaire said by your representative (mr. manikandan). and we have been informed to replace new pcb which will cost to rs4250/= after discount.

sir, the product which we have bought only to long last to us. but pcb quality is not upto that mark. so please i request u to replace it or whatever discount, if not please take washing machine
back and give us amount what ever its. we are waiting to see our washing machine work and give us satisfactory for what we have choosen.for the past three month we are waiting.

Awaiting for the favourble reply to us.

NOTE:
our compliant number : Oao8c91700006

TO THE CONCERNED AUTHORITIES OF AFTER SALES SERVICE DEPARTMENT OF LG ELECTRONICS INDIA.

THIS IS TO BRING TO YOUR KIND NOTICE THAT I OWN A LG 1 TON WINDOW AIR CONDITIONER, WHICH HAS A PROBLEM WITH THE COMPRESSOR AND IS UNDER WARRANTY TOO.

THE COMPLAINT FOR THE SAME HAD BEEN LODGED ON 20TH NOVEMBER WITH THE COMPLAINT ID : W8CB2003913.
THE IRONY IS THAT WHEN THE CONCERNED PERSON CAME TO CHECK THE SAME HE DID NOT EVEN HAVE A WORKING DEVICE TO CHECK THE AC.IT WAS NOT WORKING AT ALL...A VOLTMETER WHICH IS A BASIC TOOL ESSENTIAL FOR CHECKING THE AC.

AFTER NUMEROUS COMPLAINTS AND 10 DAYS HE AGAIN CAME AND CHECKED THE AC CONFIRMING A FAULT IN IT AND I WAS TOLD THAT A SENIOR ENGINEER WOULD VISIT ME.BUT TO MY DISAPPOINTMENT NO ONE HAS TURNED UP YET.

I WOULD LIKE TO KNOW IF LG IS KEEN ON GIVING GOOD AFTER SALES SERVICE IN REALITY OR JUST BOAST IN ADVERTISEMENTS ABOUT PROMPT RESPONSE ???

I HAVE BEEN TRYING TO CALL UP REGIONAL OFFICES AND AFTER SALES SERVICE DEPARTMENT GREATER NOIDA BUT TO NO AVAIL.THE CALL IS GOING UNANSWERED.I WONDER IF TELEPHONE LINES OF THESE TWO CONCERNED DEPARTMENTS ARE WORKING OR NO ... IS THE COMPANY AWARE OF IT ??? I JUST DON’T UNDERSTAND WHY DO WE AS CUSTOMERS OF LG HAVE TO SUFFER SO MUCH. EVEN THE SERVICE INCHARGE OF SAI ENTERPRISES MUMBAI MR. MATTHEW HAS BEEN INFORMED BY ME PERSONALLY ON THE PHONE BUT NO URGENCY IS BIENG SHOWN ON THIS MATTER AT ALL.

SOMETIMES I FEEL THAT COMPETITORS OF LG ELECTRONICS ARE OPERATING FROM LG'S OFFICE ITSELF BY NOT PAYING ANY HEED TO CUSTOMER COMPLAINTS.KINDLY VERIFY THE SAME TOO. KINDLY TAKE A SERIOUS NOTE OF THE SAME.

EITHER LG NEEDS TO PULL UP ALL THOSE FRANCHISES INCHARGE OR HAVE A GOOD EFFICIENT FRANCHISE TO CONDUCT ITS SERVICES ON LG'S BEHALF, AFTER ALL IT IS THE COMPANY WHO IS EARNING A BAD REPUTATION.

I HOPE THAT MY COMPLAINT IS AN EYE OPENER TO YOU CONCERNED AUTHORITIES AND IT IS ATTENDED AS SOON AS THIS MAIL IS RECEIVED WITH IMMEDIATE EFFECT.

THANKS & REGARDS,

AMIT THAKKAR.

I have been using mt LG fridge since the past 7 years...and it has been working fine..on 3rd december it stopped cooling..so i filed a complaint with the LG customer care (the complaints number is N8cc0308072) and a service engineer visited me on 4th december 2008 and after inspection he told me that the fault is with the Compresser of the fridge and the same needs to be changed..and it would cost me Rs 6200..i agreed for getting it changed..on getting my assurance he told me that he would be coming with the new compressor on 5th december..in the meanwhile i felt there was something wrong somewhere and called a local mechanic he inspected everything and asked me to start the refrigirator...and to my astonishment the fridge had started cooling..and the compressor was not at fault as ws reported by the LG's service engineer..so all i have to advice to everyone is that DO not belive the companies service engineer as they sometimes mislead..

dear court & the head authoity,
i want you to ask one thing do you all go through this complaints or u have just created this portal for earning advertisement or you have created this to foll We Indians.
i am fed up of this LG company you must have heard therer 24 x 7 customer care but they do not know the meaning of it there just know to earn money 24 x 7 means sleep 24 hours for seven week days they never pick their phone after 8 pm .
i am forwarding this complain is issue of public that please think 1000 times before purchasing LG products .i have ben facing the problem since last many months and you might be the one next to face. you will get all my details below two days back also i faced the same problem refrigerator automtically shuts off and then agagin start working i think this is a fool of ourselves still to believe the company like this .
please go through the below matter urgently




Dear Customer relationship Manager LG India & LG Korea

I would like to put a notice to your company which u might not been knowing I am sorry to say I LAIT CHITALIA residing in 104 Rajniketan, Bapu Bhai Vashi Rd, Vile Parle West Mumbai 400 056, I have been facing lot of problem fro LG .i do not know a company like your can cheat customers.

I had purchased LG refrigerator quite long back and we have been facing some problem since last many months. months back I complained to LG customer care that the refrigerator automatically closed by itself means all the things lying in got destroyed as the refrigerator was not working then they send someone and he told that some part has been faulty .

I came to in notice that the part was faulty and it has to be replaced he told that the part will be replaced, that time he charged me something for the part wich I don’t remember now, I don’t know what did he put few days ago the refrigerator had the same problem and when I called them they put the same part again and went away they charged me 750/- that time I talked to that person he told that LG doesn’t have it own after sales service they give the contract I was shocked to hear.though you people clearly advertise about your products and after sales service and when the person comes to know that ther service is given on contract it is a shocked and a ashamed to company like yours.the person whom you people had sent gave me a one month guarantee .

Now is the main story, the refrigerator faced the same problem 3 days back and when we called that person who had put the part he said that they cant come after 7 pm, I htought you have a 24 hours service if I am not mistaken.we told him we will complain to head authorities, now other shamefull act of your person working with you company he clearly told what ever you like to do you do we are least bothered we wont come and then he told to remove all the items from refrigerator and closed it at 11pm my family was removing all things from the refrigerator what if this would have happened to your family .

Then the next day I complained a lot they told me this and that and then I asked them the general managers number she gave me the number of Mr Suri but no one picked the phone at 4.30 pm in evening and then I asked her again for the mobile number but she refused it and told me no .

Now please you suggest me what should I do whether I should keep silence or I should stop taking all the products of the LG and suggest my other friends to avoid taking the LG products because of the problem I have faced .

One more thing after talking to your customer care I feel that you are also involved with this for charging every 6 months for the parts .
Anyways it now your own sole decision whether I have to be with the same old problem or you would be surely taking some action and send someone to replace the part perfectly without any charges .

Please I hope you would surely take some action

Thanking you,
Regards
Hemal Lalit Chitalia

I HAVE PURCHASED LG TV29 INCHES FROM BHARATHAM STORES
VADAPALANI CHENNAI-26 ON 19.10.08. ON 21.10.2008 WHEN WE SWITCH ON THE TV BLUE COLOR APPEARS IN THE SCREEN WE HEAR ONLY AUDIO WE COULD NOT GET VIDEO. WE BOOKED COMPLAINT IMMEDIATLY ON 19.10.2008 BUT NOBODY TURNED UP FROM SERVICE CENTER .WE CONTACTED MANY TIMES. AFTER 10 DAYS SERVICE ENGINEER ATTENDED THE PROBLEM. THEN AGAIN LAST SUNDAY WE HAD SAME PROBLEM. WE BOOKED COMPLAINT ON 30 NOVEMBER 2008. WE CONTACTED 3 TIMES THROUGH PHONE TO[protected]. STILL NO ONE HAS TURNED UP

To From:

Mr. H.K.SIRCAR

B.E. (Electrical), P.G. (Computer &
Control Engg.) FIE, Chartered Engg.
Industrial Engg. (NITIE),
MBA (Calcutta Univ.).

58/62 Prince Anwar Shah Road;
P.O. Lake gardens;
Kolkata: 700045.
E-mail: himangshu.[protected]@rediffmail.com

Date: 01.12.2008

SUBJECT: CUSTOMER DISSATISFACTION

REF: Replacement of SPIN MOTOR & BUFFER in LG washing machine bearing model no. WP 9241 & sl. no. 507 NLZW 001413 purchased on 10.09.2005 in favour of my wife Mrs. RANJANA SIRCAR.

Respected sir,

I like to draw your kind attention to the facts stated hereunder.

Against my complaint of getting electric shocks in the wash tub, during use of the washing machine, one of your service representatives named Mr. Subir Ghosh from your authorized service centre namely M/s SOUTH END SERVICES; P-537, Raja Basanta Ray Road; Kolkata: 700029, came to attend the problem but could not rectify the same. He charged Rs 225.00 (Rupees two hundred twenty five only) towards service charges & I paid it in full vide their invoice no. H 03997/A/2833 dated 13.07.2008. However, this problem still persists & being afraid of electric shocks, we operate the machine by switching it ON & OFF through the main switch on the board.

Against my complaint of a non-functional SPIN MOTOR, one of your service representatives Mr. Sital Bag from your same service centre came on 21.08.2008 & reported that the SPIN MOTOR & BUFFER are defective & needs replacement with new ones.

On 28.08.2008, Mr. Sandip Das, again from your same service centre, replaced the SPIN MOTOR of the washing machine at my residence & in my presence. The metal housing of the SPIN MOTOR brought for replacement was rusty & appeared to me as a re-conditioned one. However, the BUFFER was not replaced as Mr. Sandip Das inspected & confirmed to me, on enquiry, that the same is in good condition & does not require replacement. Though the actual fact was that he forgot to bring the BUFFER altogether.
Mr. Sandip Das charged Rs 971.00 (Rupees nine hundred seventy one only) vide their invoice no. H 03997/A/3287 dated 28.08.2008 & as before I paid the said amount in full.

On 26.10.2008 (i.e. just after two months) I found that the REPLACED SPIN MOTOR not working again, & against my complaint no. NHCA 2704215 dated 27.10.2008 in this regard, two service personnel again from your same service centre came to my residence, inspected the SPIN MOTOR & BUFFER & reported verbally that the SPIN MOTOR has BURNT OUT & needs replacement again. On enquiry, they revealed that the SPIN MOTOR was not fitted properly the previous time & the BUFFER was leaking resulting in the said damage. But surprisingly, your representatives did not put any remarks on the SERVICE REPORT, neither did they serve me a copy of the same, though with their cunning intentions they got it signed by me, on the assurance that they will replace the SPIN MOTOR & BUFFER ABSOLUTELY FREE OF COST & send me a copy of the SERVICE REPORT in few days time. Kindly be informed, neither have I got the SPIN MOTOR & BUFFER replaced nor received the copy of the service report till date.

After my repeated follow up everyday since then, I was informed by Mr. Subir Ghosh of the same service centre on 03.11.2008 that the matter was still pending & I shall be informed over telephone in due course. However at about 4.30 p.m. on the same day, Mr. Sandip Das, (WHO REPLACED THE SPIN MOTOR INITIALLY) told me over phone that the SPIN MOTOR & BUFFER could only be replaced AT COST.

On my argument for replacement of the SPIN MOTOR & BUFFER, FREE OF COST, as COMMITTED by them earlier, & since the LOSS was caused due to POOR WORKMANSHIP & TECHNICAL INCOMPETENCE of the service staff, he threatened me that, if I refuse to bear the cost for the replacement, my complaint shall stand cancelled. Moreover he insolently added that I can go whatever extent I can to get my grievance heard.

You would no doubt agree that such behavior is least expected from a service personnel, who represents the face of an MNC like yours.

While on the subject, kindly note that I have already purchased, in this year itself, one LG 250 litre refrigerator & a LG microwave oven (with convection and grill). Furthermore, I was about to purchase a 1.5 ton LG A.C. (split type) which I have to re-think now, considering the unpleasant developments, as you would also understand.

I am very much apprehensive to use your products considering such disgusting experience, & furthermore I feel that I have done a great BLUNDER by selecting your products in good faith.

You would appreciate the fact that each & every organization is giving due importance to the CUSTOMER SATISFACTION aspect & treating it as a TOP PRIORITY to infuse confidence in consumers in order to create loyal customers & promote sales.

In view of above facts, may I request you to take necessary measures to get the SPIN MOTOR & BUFFER replaced (FREE OF COST) at the earliest to relieve me from further sufferings.

Kindly also note that, the DEFECTIVE SPIN MOTOR & BUFFER is lying with me & is available for your inspection.

Awaiting a favourable response at the earliest from your end.



Thanking you,
Regards



(HIMANGSHU KUMAR SIRCAR)

battery has been discharge very quickly with in 12houres.

WELL I BOUGHT A LG FRIDGE GL325TMG4 SUPER INOX FROM METRO RADIO AND ELECTRONICS HOUSE ON 25/07/08 AND IT WAS DEFECTIVE ON ARRIVAL. THE THERMOSTAT WAS DEFECTIVE AND THE VEGETABLES WERE FROSTING, ALSO THE HANDLE WAS CRACKED AND NOW IT IS BROKEN OF THE DEEP FROST DOOR. I THOUGHT THAT THE SETTINGS WERE WRONG AND I TRIED TO REDUCE THE SETTINGS BUT IT DID NOT WORK. WHEN CONTACTED THE SHOWROOM THEY SAID THE COMPANY WILL BE ANSWERABLE TO THAT. WHEN I CONTACTED THE COMPANY REPRESENTATIVE HE SAYS HE WILL CHANGE THE THERMOSTAT. BUT I ASK U IS THERE NO QUALITY CHECK AND UR PRODUCT ARRIVES DEFECTIVE AND THE COMPANY REPRESENTATIVE REFUSES TO CHANGE THE FRIDGE. PLEASE ADVICE.

1. On 16th August 2008, I finalised a washing machine model LG Tromm 5.5 KG fully auto ( WD-80485NP) and paid in full via cash Rs.21072 ( Rupees twenty one thousand seventy two only).The machine was supposed to be delivered within 48 hours by EZONE ( CR Avenue, Kolkata).
My requirement also was of emergency nature.

2. After the machine was not delivered within two days as promised, continuous prodding from my end to ezone, LG service etc resulted in the delivery of the machine on 28th August 2008.
At delivery, the machine was found to be defective ( one of the leg stands is damaged as a result of which the machine is tilted towards one side). The service man from LG ( Mr. S. Das, mobile number +[protected] was hell bent of demonstrating the machine without any heed to whether I was ready to accept the machine or not. He even asked for a hammer so that he can simply beat the stand into proper shape
My firm refusal to accept that machine resulted in being told that the machine can NEVER be replaced as you do not have a replacement policy. The best I can hope for would be that they would collect the machine and get it repaired. After a lot of argument, the service man went away after telling us that it was not his responsibility to do anything. He can only report this incident to his superiors

3. I again called up LG service, Ezone etc and after one week or so, Ezone and LG at last promised to replace the machine. This was around 10th September 2008. This was confirmed by Mr. Tipu Sultan ( +[protected] who is supposedly in charge of replacements at your company(LG)

4. Then nothing happens as usual and whenever I call up any of LG company execs, I am fed the staple message that my replacement was "under processing" and it will be " done soon"

5. I continue my phone calls and physical rounds of Ezone in order to get a response. Remember, I had an emergency requirement of a washing machine

6. On 25th September, 2008, I was promised by Ezone and LG ( the Ezone floor manager called up his LG counterpart) that my machine will definitely be delivered on 26th September 2008. I skipped office, my mom also stays so that we can take delivery of the machine. When nobody turns up till 3 PM, my mom calls up LG to enquire whether the machine is on its way. She is told that "Friday is still not over, you do not have any patience" and that too quite rudely.
No body turns up till 12 midnight. So I guess the Friday was actually over without delivery of the machine

7. Yesterday ( Sep 27th, 2008), Mr.Tipu Sultan of LG calls me up in the evening and tells me that the machine cannot be replaced as that particular model is not available. When I ask him that if I select another LG model and the price could be adjusted, he says NO.
But he offers me my money back, but it would take another 15-30 days for me to get my money back

8 .Today, 28th Sep 2008, I get another call from Mr. Tipu Sultan that his men would come and collect the machine ( take it back). They are supposed to provide me a receipt that they have collected the machine on behalf of LG
9. For once, today (28th Sep 2008) LG people arrive on time and collect the machine. They have also provided me a receipt duly signed by Mr.Tipu Sultan that they have collected the machine.
I do not know when I am going to get my money back...

Rgds,

Subhadip Nandy
The ABOVE MAIL WAS FIRST SENT ON 28th SEP 2008, today is 29th NOV, and I am still waiting for any response and my money back...
Update- 3rd Dec 2008. Still no response to email. However, I call up LG service centre and they promise to resolve within 2 days ( sounds familiar)

i cannot open reliance world on the mobile.the reliance service centre said that it is handset problem

the dvd player does not run the cd/dvd's burned on the computer.when checked on a another dvd player (of another company)the same cd/dvd's run perfectly well!!

the error displayed is:"ERROR! PLEASE CHECK DISK"