To From:
Mr. H.K.SIRCAR
B.E. (Electrical), P.G. (Computer &
Control Engg.) FIE, Chartered Engg.
Industrial Engg. (NITIE),
MBA (Calcutta Univ.).
58/62 Prince Anwar Shah Road;
P.O. Lake gardens;
Kolkata: 700045.
E-mail: himangshu.[protected]@rediffmail.com
Date: 01.12.2008
SUBJECT: CUSTOMER DISSATISFACTION
REF: Replacement of SPIN MOTOR & BUFFER in LG washing machine bearing model no. WP 9241 & sl. no. 507 NLZW 001413 purchased on 10.09.2005 in favour of my wife Mrs. RANJANA SIRCAR.
Respected sir,
I like to draw your kind attention to the facts stated hereunder.
Against my complaint of getting electric shocks in the wash tub, during use of the washing machine, one of your service representatives named Mr. Subir Ghosh from your authorized service centre namely M/s SOUTH END SERVICES; P-537, Raja Basanta Ray Road; Kolkata: 700029, came to attend the problem but could not rectify the same. He charged Rs 225.00 (Rupees two hundred twenty five only) towards service charges & I paid it in full vide their invoice no. H 03997/A/2833 dated 13.07.2008. However, this problem still persists & being afraid of electric shocks, we operate the machine by switching it ON & OFF through the main switch on the board.
Against my complaint of a non-functional SPIN MOTOR, one of your service representatives Mr. Sital Bag from your same service centre came on 21.08.2008 & reported that the SPIN MOTOR & BUFFER are defective & needs replacement with new ones.
On 28.08.2008, Mr. Sandip Das, again from your same service centre, replaced the SPIN MOTOR of the washing machine at my residence & in my presence. The metal housing of the SPIN MOTOR brought for replacement was rusty & appeared to me as a re-conditioned one. However, the BUFFER was not replaced as Mr. Sandip Das inspected & confirmed to me, on enquiry, that the same is in good condition & does not require replacement. Though the actual fact was that he forgot to bring the BUFFER altogether.
Mr. Sandip Das charged Rs 971.00 (Rupees nine hundred seventy one only) vide their invoice no. H 03997/A/3287 dated 28.08.2008 & as before I paid the said amount in full.
On 26.10.2008 (i.e. just after two months) I found that the REPLACED SPIN MOTOR not working again, & against my complaint no. NHCA 2704215 dated 27.10.2008 in this regard, two service personnel again from your same service centre came to my residence, inspected the SPIN MOTOR & BUFFER & reported verbally that the SPIN MOTOR has BURNT OUT & needs replacement again. On enquiry, they revealed that the SPIN MOTOR was not fitted properly the previous time & the BUFFER was leaking resulting in the said damage. But surprisingly, your representatives did not put any remarks on the SERVICE REPORT, neither did they serve me a copy of the same, though with their cunning intentions they got it signed by me, on the assurance that they will replace the SPIN MOTOR & BUFFER ABSOLUTELY FREE OF COST & send me a copy of the SERVICE REPORT in few days time. Kindly be informed, neither have I got the SPIN MOTOR & BUFFER replaced nor received the copy of the service report till date.
After my repeated follow up everyday since then, I was informed by Mr. Subir Ghosh of the same service centre on 03.11.2008 that the matter was still pending & I shall be informed over telephone in due course. However at about 4.30 p.m. on the same day, Mr. Sandip Das, (WHO REPLACED THE SPIN MOTOR INITIALLY) told me over phone that the SPIN MOTOR & BUFFER could only be replaced AT COST.
On my argument for replacement of the SPIN MOTOR & BUFFER, FREE OF COST, as COMMITTED by them earlier, & since the LOSS was caused due to POOR WORKMANSHIP & TECHNICAL INCOMPETENCE of the service staff, he threatened me that, if I refuse to bear the cost for the replacement, my complaint shall stand cancelled. Moreover he insolently added that I can go whatever extent I can to get my grievance heard.
You would no doubt agree that such behavior is least expected from a service personnel, who represents the face of an MNC like yours.
While on the subject, kindly note that I have already purchased, in this year itself, one LG 250 litre refrigerator & a LG microwave oven (with convection and grill). Furthermore, I was about to purchase a 1.5 ton LG A.C. (split type) which I have to re-think now, considering the unpleasant developments, as you would also understand.
I am very much apprehensive to use your products considering such disgusting experience, & furthermore I feel that I have done a great BLUNDER by selecting your products in good faith.
You would appreciate the fact that each & every organization is giving due importance to the CUSTOMER SATISFACTION aspect & treating it as a TOP PRIORITY to infuse confidence in consumers in order to create loyal customers & promote sales.
In view of above facts, may I request you to take necessary measures to get the SPIN MOTOR & BUFFER replaced (FREE OF COST) at the earliest to relieve me from further sufferings.
Kindly also note that, the DEFECTIVE SPIN MOTOR & BUFFER is lying with me & is available for your inspection.
Awaiting a favourable response at the earliest from your end.
Thanking you,
Regards
(HIMANGSHU KUMAR SIRCAR)
Aug 14, 2020
Complaint marked as Resolved 
-----Original Message-----
From: Sreeranga Vembar [mailto:[protected]@rediffmail.com]
Sent: Friday, December 26, 2008 1:42 PM
To: [protected]@relianceada.com; [protected]@lgmobiles.com; corporatecentre.[protected]@relianceada.com
Cc: Sreeranga
Subject: Re: Re: Re: Re: Re: Problem with Display
Hello,
I was updated by Mr. Prasad from LG that the complaint has been forwarded to their HO and also the R&D department but cannot commit as to when there would be a resolution.
LG states that the mobile is as per Reliance Specification and also the literature mention this.
http://www.lgmobiles.com/specs/Product%20Note_RD6600.pdf
states in the first paragraph
"LG RD-6600 is the perfect example of technology and innovation. With its built-in Mega pixel camera / video, complete with zoom control, and FM / MP3 player, the new RD-6600 from LG creates a totally new experience for mobile users everywhere. Metallic finish body, Built-in Bluetooth and external memory make it more useful to you. It has been designed with ultimate features on market demand."
Nowhere it does mention that the display is also metallic and the display would not be visible outdoors.
http://www.rcom.co.in/webapp/Communication...set/mobile.jsp# does not event mention that the body has a metallic finish wich includes the screen.
Can someone explain me the logic behind this:
Reliance offers Reliance Mobile World, Games and Mobile TV on this model.
Is a customer suppose to watch Mobile TV only indoors, play games indoors . Does this not sound ridiculous.
Secondly when someone goes to buy a mobile he would not ever think of asking the salesperson as to whether he can take the set outside in sunlight and check . Tomorrow you will come up with a new thing that a mobile can only be used outdoors and not indoors. Does this all make sense. or you would say a mobile cannot be used during rains etc. etc...
This becomes a very good case for me to complaint to Consumer courts as detailed below :
1. Shoddy product quality
2. Unsatisfactory after-sales service
3. Right to be informed about the quality and performance of goods and services.
CAN I KNOW THE ESCALATION PROCESS..
Regards,
Sreeranga.VS
[protected]
[protected]
On Tue, 23 Dec 2008 Sreeranga Vembar wrote :
>Greetings,
>
>No response has been received by me for the mails appended below yet.
>Called up Reliance Customer Care on Dec 22 2008 @ 22:01 and spoke to Mr Surjit who assured me that the earlier ticket lodged by me[protected] has been forwarded to the appropriate department.
>
>If Customer Care (both LG and Reliance) is not able to give an answer or resolve the issue, can I know the escalation process please.
>
>I am attaching documents from both the (lgmobiles.com) LG Mobile site (Specification) and Reliance Website(http://www.rcom.co.in/webapp/Communications/Handset/mobile.jsp). The LG document just says that its a Metallic Finish handset. Nowhere does it mention that due to the Screen having a metallic finish the display would not be visible in sunlight. I still fail to understand that how come both the companies are pointing the fingers at each other.
>
>Thanks and Regards,
>Sreeranga.V.S
>
>Mob: [protected]
>Off:[protected]
>
>
>
>
>
>On Tue, 23 Dec 2008 Sreeranga Vembar wrote :
> >Greetings,
> >
> >As advised by LG service center I have logged a complaint (Dec 23; 15:47) with Reliance Customer Care (Ticket Number :[protected]. The Customer Care executive initially was hesitant to log the complaint stating that I need to log a complaint with the manufacturer - LG. I had to explain him the entire chain of events .
> >It looks as though both LG and Reliance are trying to pass the buck .
> >I would request that both LG and Reliance thrash out as to who is responsible and get back to me at the earliest.
> >
> >I have also seen similar complaints on some discusion forums and I am trying to get in touch with others who do have the same Model . Currently I have 3 other who have the same problem excluding me.
> >
> >An EARLY reply would be appreciated.
> >
> >Sreeranga.VS
> >Mob: [protected]
> >Off:[protected]
> >
> >
> >On Tue, 23 Dec 2008 Sreeranga Vembar wrote :
> > >Greetings,
> > >
> > >This is in continuance to my mail to helpline of LG mobiles as well as customercare of Reliance .
> > >
> > >I received a call from Mr. Prasad ([protected]) from LG service center (Thane) today[protected] at 12:49. He said that they have received a mail from Reliance about my complaint. He said that it was not a manufacturing defect and it was a Specification provided by Reliance to LG. He said that the mirror finish was a requirement and all instruments of this model has it. LG manufactured it as per specification and handed over to Reliance. When I asked him that does it mean that I should not be using the mobile outdoors -- he had no answer. He stated that it's clearly mentioned that the screen has a mirror finish. When I questioned him that nowhere it's mentioned that the instrument needs to be used indoors he had no answer. He also did agree it's a problem with the Model but not a manufacturing defect. It's the specification. He also asked me to get in touch with Reliance. I also told him that I don't go by who's given the specification but by who the manufacturer is. How do I know who's specified the Specification.
> > >
> > >I still don't understand if I buy something that does not meet what its been designed for does it make sense. If I am indoors I can always be contacted on my landlines or I can make calls from my landlines. I don't need a mobile. If I cant see to whom I am making calls to or receiving calls from does it make sense.
> > >
> > >Reliance Customer Care: An early response is appreciated.
> > >
> > >
> > >Regards,
> > >Sreeranga.VS
> > >[protected]
> > >[protected]
> > >
> > >
> > >
> > >
> > >On Mon, 22 Dec 2008 Sreeranga Vembar wrote :
> > > >Greetings,
> > > >
> > > >This is in continuance to my mail to helpline of LG mobiles as well as customercare of Reliance .
> > > >
> > > >I havent had any response from either of yourselves.
> > > >
> > > >Called helpline on Dec 21 2008 at 16:40 and spoke to Sunita who asked me to get in touch with the Mr. Shailesh at the Vashi Service Center.[protected]/[protected]). I called the Service Center and came to know that Mr. Shailesh no longer works for them. I spoke to Mr. Sunil of the Service Center, who said he also had the same instrument and the problem exists and no solution exists yet. He asked me to get in touch with yourselves.
> > > >Hence I once again called the help line at 17:08 and spoke to Sandesh, who was of absolutely no help. He in turn passed the buck and aked me to contact Mr. Chetan Naik (Branch Service in charge on [protected]. ). When I told him that I am going in Circles and I will complain to the Consumer Court he asked me to go ahead. I must have made innumerable calls to Mr.Chetan Naiks number but no one answers the phone.
> > > >
> > > >This mail is a notification of the defect to LG electronics as well as Reliance. It should have been the responsibilty of Reliance to see that instruments are not defective.
> > > >
> > > >Regards,
> > > >Sreeranga.VS
> > > >[protected]
> > > >[protected]
> > > >
> > > >
> > > >On Sun, 21 Dec 2008 Sreeranga Vembar wrote :
> > > >>
> > > >>Greetings,
> > > >>
> > > >>I recently bought (on 1/12/2008 ) a LG RD6600 and find that the Display is ABSOLUTELY not visible in sunlight. Even if I go to a place that has shade it is the same problem. This makes the instrument unusable outdoors which I feel is ridiculous. I feel that this is a manufacturing defect in the instrument. This mail is a notification of the defect to LG electronics, as the instrument is still in the warranty period. Further the battery discharges very fast. I have been using Nokia, LG and Samsung phones till today and haven't had such a problem. Currently I do have a LG6100 and don't have such a problem. Can this be rectified which I don't think so, If not I would request you to replace the same with some other model of my choice.
> > > >>If either is not possible I would have to lodge a complaint with Consumer Disputes Redressal Forums.
> > > >>An early response is appreciated.
> > > >>
> > > >>Thanks and regards,
> > > >>Sreeranga.VS.
> > > >>Mob: [protected]
> > > >>Off:[protected]
> > > >>
> > > >
> > >
> >