LG Electronics Complaints & Reviews

Our LG washing machine WP-9251 AC S.No.608 MGLX 025240 is not working. Dryer of it's is not functioning. We went to dealer from where we purchased it and he suggest us to complaints via net and give a code : [protected]. Our detail address is as : Mr.Omprakash C Jaju, C/o Nitesh Industries Daal Mill, Harikiran Society, MALKAPUR - 443 101 (CENTRAL RAILWAY), DISTRICT : BULDANA, STATE : MAHARASHTRA PHONE :[protected], [protected]. Please immediately serve us.

My Aunt residing in Pune has a LG Flatron TV bought in 2000. The works fine but the only issue was with the remote sensor part inside the TV which has broken down. Complaint was made for the same with the dealer to which the engineer promply attended the complaint.

On inspection he informed that the sensor inside the TV has been broken due to which the functing of remote was not happening. He said that he would have to take the part for repair and would be fixed in 2 days time. But it has been 3 weeks time the problem is not fixed. Repeated calls to LG call center and the dealer are been made to which the only answer we get is the engineer will come in tommorow. But as the saying goes Tommorow never comes.

We are fed up with the service provided by LG. They do not have courtesy to call and inform what the problem is. DON'T BUY LG PRODUCTS.

I bought microwave oven worth 11, 000 and keeping only for reheating purpose. Reason first there came a person for Demo who I think even do not know much about what he was supposed. He taught me how to reheat and gone. Then I called up the office and I told as I could be home after 4 o'clock. Waiting for him till 6.15 I left for shopping. He came by the time I left. THough he had my mobile number, he didnot bothered to call me and tell that he was arround. Without even a word he has left. 2 month since I bought it there is no any one to come home for demo.

The LCD TV is not working since its installation in Conference Room at Room No. 247, A Wing, Nirman Bhawan, New Delhi. Our efforts with the shop owner has not been answered to. Please help in functioning of the LCD TV urgently. My telephone no. is[protected].

Regards

K Narayana Reddy
Under Secretary to Govt of India

Dear Sir,

I bought a new LG T250SC Home Theatre System on May 2006. I came across lot of problem in that product since when I bought that, I was very often going after the service station for repairs but no betterment on the product. Since the product is out of warranty now, I feel that I can't spend any more money on that.

Also I am very much upset of this. I never expected a problem like this in LG product. So I request you to make an exchange offer or give me my money back. Please treat this as priority and help me out.

Regards,
Sankaranarayanan.
[protected].
Chennai.

Dear Sir,
We have bought Lg Plasma TV on 20th October 2006 model no. 42PX4RV @ RS 85000/- under finance scheme but tv has stopped working within one and half year and accordingly we have made a complain to Lg Service in august08 and lg technician visited and informed us that the module of TV will be changed and approx repair expense would be around Rs 30000/- and 15% discount will be given Total rs 25000/-.
Here we would like to say that, this is not a consumer fault due to Heat, Water or breakage- this is simply a product Failure, how come a TV stop performing in one and half year of such a big multinational company wherein the life span Lg company is claiming 100, 000 hrs and 30 yrs guaranteed on their plasma TV’s. If the fault was small we also could understand and ignore but it’s a major fault of picture module.
We have asked for the replacement of the TV and also we have given written complain to the LG Service desk.
Till Date we are not getting any solution from the company and we are harrasing since 8 months.
We never expect this type of service from such a big company like LG where they say prompt response and after sales service in 2.1.1.

I purchased a LG 32" 53 FR Full HD LCD TV from authorised LG dealer on December 27, 2008 ( Installation & Demo on Jan 10, 2009). An Engineer who visited and examined the set found defective LCD module (display panel) and reported replacement of the set on 23rd Feb, 2009. Company then kept silent for 2 weeks and then offered to replace the LCD module instead of complete set. However, the module sent on 14.03.2009 for replacement was not sealed. No specifications, or brand. It did not appear a new piece. I did not accept it and a clear receipt was not given to the delivery boy. The Engineer who came to replace the LCD module on 14.03.2009 opened the container. The LCD module was found in an opened up pouch of aluminium foil. It did not appear genuinine as there were no specification. I refused to allow replacement and talked to Mr. Manish Kakkar who had talked to me on telephone offering replacement of LCD module rather than the complete set. I told Mr. Kakkar that I am not convinced about the genuiness of the LCD panel (module) and asked him to either replace the set or genuinine LCD panel (module).
Since then the sent LCD module sent for replacement is lying with me and Mr. Kakkar or any representative of the company has not responded to replace the set or a genuinine LCD panel (module).

I HAVE A RELIANCE LG CELL PHONE WITH NUMBER [protected] FROM MANY YEARS.BUT NOW FROM SOME MONTHS I AM FED UP WITH UR COMPANY SCHEMES AND ALERT CALLS AND MESSAGES.THESE USELESS CALLS HAVE DISTURBED DURING LATE NIGHTAND DURING DRIVING.I HAVE COMPLAINTED TO U MANY A TIMES BEFORE, BUT I HAVE NOT GOT A SATISFACTORY SOLUTION OF MY PROBLEM.I WANT TO STOP THESE COMPANY CALLS AND MESSAGES.PLEASE DO THE SOLUTION.HOPE FOR SATISFACTORY SOLUTION FROM YOU.OTHERWISE I WILL DEFINATLY LEAVE THIS RELIANCE CONNECTION FOREVER

Dear Sir,

I purchased LG RD 3000 ON 30/07/2008. Last month in December, I started facing problem with battery backup and network connection. Then I went at LG service centre and they told me that the phone is out of warranty. We cannot give service to this phone and told me to go and talk to the shop from where you purchased. When I went, the sales manager (Pawan Kumar Pandey # [protected]) at that shop told me it is not our fault, it the fault of the LG mobile company. We have given the warranty according to the terms of the company.

Then, I called up reliance customer care, and they gave me complaint number of #90159943, and subsequently asked me to go to the LG Service Center at Comhard System, Laxminager, they again gave me alike service center. Then again, I called up Reliance customer care, and they again gave me complaint number of #90869130, and subsequently again asked me to go to LG Service Center at Comhard System, Laxminager, they again gave me alike service slip stating, they cannot do service of phone as it is out of warranty. Now this time, I once again called the Reliance customer care and they gave me your address to visit your Service center at LG direct service center, BD1/E9, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi- 110044. The Reliance customer care executive told me that an email has been sent to this center.



Following is the detail of my mobile:

FCC ID: BEJRD3000
SKU : HS2G[protected]
MSN : 708CYDG1889018
RSN: RLGHS[protected] RCI

NAME: Mr. Anil # [protected]

Shop Name: MG Mobiles India P Ltd.
A-120, Main Vikas Marg, Shakarpur, Delhi -91
Phone” 22465876

Further the Bill of LG Service Center is also attached stating the set is out of warranty.

Please help to get rid of this problem.

Regards,

Anil
#[protected]
#[protected]

Hello,

This is Joy Mukherjee from Kharagpur, WestBengal. On last December I purchased one LG Microwave Model : MC-7688-DP which got out of order during demonstration by the LG Service Person. Next I returned the same to the local electronic shop from where I have purchased the same and took a new one with a little bit higher price Model : MC-7648-WH. Just after one month the front door of the unit got burnt due to some unknown reason and on the same day I logged a complain (complain Number : N9C21502176 on 15/02/2009 with LG and got an assurance of replacement within a week. But till date I am in dark that when I will get the replacement. Further to state I that I have written mails to their concern heads but there is no responce to notice. Request you to kindly look into this and help to get the same replacement at the earliest.

regards..
Joy Mukherjee

Model No. LG-RD-6600

With reference to the above, I would like to add that the above cell phone was purchased by me from Reliance Webstore Ltd. on 16.11.2007 for a sum of Rs.6, 350/-.

In reference to the above, Mr. Dutta from LG Electronics contacted me from his cell no.[protected] and accordingly I have sent my cell to M/s. J.P. Computers on[protected] vide their receipt no. R[protected].

I would like to add that I had already given this handset to M/s. Skylink, Centre Code IN018510CDM00613 on 21.10.2008 for check-up and repair because the battery did not hold the charge wherein they replaced the battery. Again, on 03.11.2008 I had given the cell for check-up and repair wherein the charging circuit of the instrument was changed by M/s. Skylink. The same problem has cropped up again and the battery of the cell phone is not fully charged even in 30 hours for which I had given the set to JP Computers on 06.02.2009 who gave an estimate of Rs.1997/- which had to be paid by me.
After nearly fifteen days, I found that the same problem is continuing. The battery still does not hold charge even in 48 hours. It appears that either it was an eye-wash for the repairs made earlier during warranty period without any charge and no proper repairs were carried out or this model has a manufacturing defect.
I have purchased an LG cell phone for my comfort and not to visit your repair and service stations. Under the circumstances, i request you to replace this handset with any competitive model without delay. The set is lying with JP Computers since 07.03.2008 on request of Mr. Dutta
I fail to understand why LG is manufacturing such an inferior product which does last nearly a year. Having spent so much money on repairs especially since last 5 months and i have visited your service centres at least 10 times even then the same problem persists. I presume that LG has manufactured this defective model. I would request you to replace this defective mobile with another similar or better model.
I have been using LG home appliances since last 10 years and I have 6 + 2 Split air conditioners, 3 large refrigerators, 1 microwave, 2 cell phones and 1 TV which has never given any trouble. This makes me doubt whether the aforesaid appliances might also give me the same problems.

We ve purchased an LG LCD before 20 days.Its colour quality is very poor. I ve registered my compalint for last 15 days. Customer care used to say that engineer will going to visit, bt neither an engineer has visited nor he called us. Once an engineer has visited, he says that there is an problem with the model. What shall we do.If we call to the customer care they says that u wait for 24 hours, bt no response we ve get so far.my complaint no. is N9C31002518.

My daughter has recently Mrs. Sheetal M. Vyas moved from London and needs to have her LG Refrigerator installed at her residence @ D-202, Indrayu Enclave - II, NIBM - Pune. I made a request for Service with specific instruction that the Service Technician should visit with the Door Hinges which seem to have been misplaced or lost in transit. My Complaint No with DASS Electronics at Wanowrie Branch is dated 5th March'09 (Ref: B-050083).
Surprsingly your Technician Mr. Chetan visited this afternoon but without the required part/s. It is like a 'barber visting without razors'! What is the point? We have lost 5 days and we have a Puja scheduled on 11th instant.

Would you please take up the matter appropriately with the Pune Service Center and do the needful immediately and oblige?

We are LG users for a considerable time with LG refrigerators, Microwave, Aircons, TVs etc. and but with the above experience, now we hesitate to recommend LG to relatives and friends as our faith and trust in you is shaken up..

1. Last 3 years, my LG wahing m/c has no problems but suddenly developed a tumbling noise in last month2. I registered the compliant with LG Customer care and gave me a number on 27 feb with complaint number S9C[protected].LG sent a Technician, after one week, Who promised me to sent a vehicle to pick my machine.5. After I keep calling their number[protected]/([protected])) and I reminded them not only once, but 5 times. every time they assure they will sent the vehicle but it does not turn out7. After 14 day, Today I called them 8. He again assured. i am just waiting but I do not want to wait the machine becomes a scrap10. The attitude of LG Hyderabad is entirely unprofessional. They are not interested in business
I told I will raise with their regional managers in Hyderabad region but I believe all people in LG service has the same culture

He again assured. i am just waiting but I do not want to wait the machine becomes a scrap10. The attitude of LG Hyderabad is entirely unprofessional. They are not interested in business
I told I will raise with their regional managers in Hyderabad region but I believe all people in LG service has the same culture

I purchased one LG make 230 litres refrigerator (model number 245 TM) on 21.05.2008.

As there was no colling in the refrigerator, I lodged a complaint with LG after Sales Service of Mumbai / Thane branch - Complaint number W9C20901790 fifteen days back. The complaint was attended by their Service technician and he informed us that the Timer was defective and it should be replaced. He told me that the timer was not available at present and will come back with timer after three days and get it repaired but no one came even after four days.

When we contacted their Service centre, they once again lodged a new compalint - Complaint number W9C21401010. Next day another technician came and he also told us that the timer was defective and he will come with timer after two to three days. No response from the Service centre even after four days.

Again we contacted the Service Centre and once again they lodged a new complaint - complaint number W9C30203076 on 03.03.09. Next day on 4th March the technician came and he also repeated the same answer we heard from the earlier two technicians and went back without solving the problem.

Then I spoke to their Customer care executive on 4th March and she ensured me that she will take up this matter with the concerned person and revert back to me but even after two days I did not hear anything.

I spoke to one of their senior person at LG Bombay office and requested him to solve this problem immediately. As I was totally frustrated by the way they are dealing this issue, I told him if the problem is not solved immediately then I compelled to go to the Consumer forum. But to my surprise, he shouted at me and told me if I want to go to the Consumer forum, I can go and he is not stopping me. He did not take any action after that also.

I sent a mail to [protected]@lgindia.com regarding this on 5th March but till now I did not get any response from there also.

I am totally unhappy and annoyed as it has been already more than 20 days and we could not use the refrigerator but the LG Service people did not bother about that even after several efferts taken by me.

If they can not repair the same then they should provide me replacement but they do not bother about to close this issue.

The most dissatisfied Customer of LG

( S. SANKARANARAYANAN)

To,
The All India Service Head,
LG Electronics,
New Delhi,

Sub: Request for immediate replacement of door of one LG, GL-325-TMG-S Inox/ Refrigerator

Sir,
Painfully, at the very out set I like to draw your kind attention towards poor and sub standard after sales service of your product by local dealer and offices. From the flow of the event I have been compelled to form an opinion that though yours the topmost company in the field of house hold electronic equipments in the country but due attention/important is lacking while providing after sales service to the customers.
On 25/10/07 I purchased one LG Refrigerator model No-GL-325TMG, SL No-704LPUH003694 from your dealer M/S Anmol Electronics, 1/1 B.T.Road, Dunlop Bridge, Kolkata-56 at a cost of Rs-17, 920/- with one your warranty period.
But, unfortunately both the doors of the refrigerator developed rust with in a short period of its installation and gradually the colour of the door become fade. As this occurred with in the warranty period I immediately rushed o the dealer from where I purchased the refrigerator as well as to the local authorized service centre M/S Maloti Electronics, 195, Barasat Road, Nona Chandanpukur, Barrackpore, kol-122 and lodged complain in this regard.
The service centre inspected the defect vide their inspection No- NPCB2703783 and opined that this has happened due to manufacturing defect and there after with vigorous persuasion the upper door was replaced on 12/09/08, but the lower door remained as it is and all concerned of your company at Barrackpore as well as at kolkata expressed their inability to replace the lower door mainly due to non-availability of identical size, shape and colour and ultimately they have advised to take up the matter at your level.
You will please appreciate that due to mismatch of door colour the refrigerator is looking ugly. Though I have tried constantly for about one year to get the defect set right but all my effort went in vain.
It is needless to mention that as the defect develops with in the warranty period, it is the primary responsibility of the company either to replace the door or to replace the entire refrigerator with a new one in the interest of goodwill and reputation.
In view of the above position I hope you will kindly take all necessary positive step for immediate replacement of the lower door or replace the entire refrigerator with a new one.
As a considerable delay has already occurred in this regard, I hope with your intervention the matter will be settled with in a fortnight.

Thanking You,

Debasish Banerjee
48, Chakraborty Para Road,
P.O. Nona Chandan Pukur,
Kolkata-700 122

Contact No :[protected]
Resi No :[protected]

DVD NOT WORKING OR NO DISPLAY MESSAGE

My friend unfortunatly entered wrong PIN to my mobile so my PIN Blocked..please send PUK code..

My mobile No is: [protected]

Dear Sir,

i'm Maheshbhai Govind Chotaliya, residind at Old Sanghavi, Laxmi Nagar, Pune, i was boyght one LG TV From Rajendra Departmental Store Sanghvi Pune Ph:[protected], in jan 2007 with 3 year warnty Period, but i have been facing some problem with my TV e.i TV Volune is so poor and picture quialyt is very Bad, i have been requested many times at LG service center and slso at Rajendra Departmental store, but no one answering over there, have suffering since 3 months but still not got anay reply from compny side, when i ask to dealer he says, some excutive will come within a week but no has come till today, so please check the matter and help on us.
TV Model No. 29FD7RGE
Serial No. 0703Lptv005097

Thanks & Rgds,
Maheshbhai G Chotaliya
ph:[protected]