LG Electronics Complaints & Reviews

Sir,
I purchased the LG TV "FLTRON" model 29 inches screen in August 2005. The piece since the day of purchase was giving some or other trouble and I insisted for changing the piece but the High Tech LG service centre at Bhopal kept postponing. 3-4 months back the power kit of the Tv went off. The LG service people replaced the kit when they found associated wear out of some other components which were changed. The TV remained disrupted for more than a month.
It again gave some trouble and was attended leisurely by the service people with similar period of disruption.
Now again some fortnight back the TV went off. Until today it is not repaired.
I am preparing to go to consumer forum for redressal but before that I thought of lodging my complaint to you. I lodged similar complaint a week back on your this sight only.
I am 68+ a retired Principal of Engg College.
Pro[censored] S Vijaywargiya

To whom so ever it may concern
Dear Sir,
Subject: - Complain about Refrigerator problems.

I am purchased The L.G. Refrigerator, Dated march 2008. Model No.:- GL-365YMQG4. I regret to point out that the L.G. Refrigerator is creating big notice and vibration problems since last five months, the L.G. Refrigerator is in warranty period, I am complained regarding as per same in The L.G. Customer Care Center from the problems is started, but the service man or technician is not solved my problems. since last three complains they are not give any follow-up to me, Reference no. 1) W9C20702471, 2) W9C21203118, 3) W9C22201059. I am not happy with this service from The L.G. Electronics.

I am so worried from this problems so Please solve this problem as soon as possible other wise I am go further for solve the same .

I am waiting for your favorable reply. (Please reply with in seven days)

Thank you

Your faithfully
M.J.Shah
(Proprietor)

Dear Sir,
My Mobile model is LG KP199, Sl.No. 808ACGW082495.
I am a LG KP199 mobile user, I have purchased a new connection from LG show room, Mahaboobnager, A.P. on 10.11.2008 with LG mobile show room, The cell is not working with in short period I found that I am unable to key pad operation, i.e unable to switch ON the set or switch off it. So I have given my set to your ACS at Mahbubnagar, AP. ( Sri Chakra mobile care centre ) for service twice on 14.02.09 and 21.02.09, but till now the problem not solved. Due to my work busy I am not able to go the service centre every day. So please tell the cell working or not. If not working what is the procedure to get new cell, as it is under one year warrenty.
Please help me.
Thanking you Sir,
B.ChandraMohan,
[protected]

N.R.I. INSTITUTE OF INFORMATION SCIENCE & TECHNOLOGY
(Run by Taramathi Education Society)
1, Sajjan Singh Nagar, Opp. Patel Nagar, Raisen Road, BHOPAL (M.P.)
Ph. 0755 – 2684058, 2684060, 4941005, Fax.[protected]
Website: www.nrigroupindia.com


Pro[censored].S.Vijaywargiya
Director T&P and Academics
Formerly : Joint Director M.P. Technical Edcation
Registrar Rajiv Gandhi Technical University
Controller Professional Examination Board
Executive Director M.P. Council of Science & Technology
Principal Patel College of Engg
Additional Director, Technocrats Institute of Technology
Director T&P JNCT
Principal Bhabha Engg Research Insitute
Date: 23.02.09
Dear Sir,

I, the complainant, am a retired Professor & principal of an engineering college and in my post retirement am on the staff of a private engineering college.

I purchased your LG TV model Flatron(29 inches screen) latest model in September 1905. One of your officers Mr Chaturvedi, who is incharge of LG-Airconditioners in Bhopal city helped me getting it. He arranged to call the latest piece from Indore as it was not available in Bhopal show room. Since the day it was delivered to me, it didn’t function satisfactorily but due to a busy schedule of each one in the family, we couldn’t take its malfunctioning seriously and with the help of your service center pulled on. It is since Dec 2008 that it started giving trouble. First its Power unit went off. New one took some few days to arrive from Indore and then its replacement and testing another few days and it started working. After ten to twelve days. Again some thing went wrong and your service center fellows took another few days to make things go. This repair not only costed me some two-three thousand rupees but the children of my family got extremely bored and worked up and with great extra efforts they could be silenced.
Since last week, again, the TV is lying non-functional. This time some other Unit went off. Your Service technician was waiting for some component to arrive from Indore. When it arrived, he took another few days to fix it. After that he located that the equipment is getting heated up and he requires to take the entire equipment to the workshop to examine each bit of it. He may do so on Tuesday i.e., 24th Feb. He says that, “In the present condition, this TV can not run for more than 10 minutes continuously. It gets heated up. Then it requires to be cooled down.”
I strongly feel that coincidently and unfortunately, the set supplied to me is defective. I, therefore request you to replace the entire set. I hope you will attend to my complaint without delay else I will be forced to go to court of law for redressal.

Please instruct your people to replace my set at earliest.

Thanks

Pro[censored] S Vijaywargiya
[protected], E-6/127, Arera Colony
Bhopal-462 016

I have purchased LG KP320 mobile for two months before. But till date i could not get the pc suite in any place. I think most of them who are having LG has got the same problem. Try to solve this problem as soon as possible.

To,
LG Consumer Head,


To whomsoever it may concern..

I had purchased a brand new 22inch LCD TV (22LG30R) on 15th Feb 2009.
The TV is a defected piece with a faulty display.


I have launched a complaint with the LG customer care on 18th Feb 2009
Request Id:W9C21804320

The LG customer care sets false expectation of the time of arrival of the technician

The customer care Phoenix Electronics(Pune) is reluctant to replace the LCD TV.

The level of service I have recieved from LG so far is really very pathetic and sub-standard.

I am not prepared to accept a faulty or a repaired TV set and I would like it replaced at the earliest.



Regards,
Nisar Rakhangi
Cell:[protected]

I lodged a complaint about our LG Washing machine on 15th February’09 using LG helpline +[protected]. The complaint number is S9C21604861. We got a message from LG helpline that a technician will call us within 24hours. However, even after 3 days we did not receive any response from LG. Our repeated calls to your helpline were met with a standard response from your executives that “A technical will attend to your call as soon as possible”. Any attempts to ask for a specific time by which the call would be attended would be totally futile.
one person, who identified himself as My Syed (Senior Executive), assured that a call from a technician within O1 hour but again no response. Till the time of writing this, I am still waiting for a call from LG technician.

This has not been the first instance when complaints have been attended much beyond the promised time lines. I would like to bring to your notice that LG Hyderabad helpline is NOT doing justice to the brand value that LG carried. This has totally led me to lose faith in LG and their after sales service.

we have not found any driver for modem and pc application software as feature availabe in mobile and shows in Advertisment

I bought an LG 'super fancy' refrigerator with water and ice dispenser and then spent extra money to get special plumbing done for the water connection for the fridge to get cold water and ice. A few months after we got the fridge the water and ice dispenser stopped working! It has been over 7 months now of constant complaints to the local LG Service folks - who, after 5 calls, will come and do some fiddling around and claim that everything will start working in 3 hours time. They can NEVER seem to guarantee that it will work when they're still there! Anyway, 7 months later, I'm still in exactly the same spot of having paid over Rs. 1 Lac for a fridge that does not work, and LG doesn't really seem to care to fix the problem. The local service center and their management seem to be made of liars and cheats who keep promising things and never deliver, and then blatantly lie about it. DON'T EVER MAKE THE MISTAKE OF BUYING LG!!!

Dear Sir/Mam
My brother in law was gifted this phone to me from USA after one month it goes off and showing blank screen we have approach to LG service center but they say this is not launch in india so we dnt have solution now we are not able to under stand whwt should i do please provide us solution i will be very thanful to you .

Regards
Rajesh mehla
Associate territory manger
HCL Infosystems Ltd
Karnal Haryana.
Ph- [protected]

WHEN I SEND A REQUEST FOR ACTIVATION OF NOP SETTING ON MY AIRTEL CONNECTION BY MY LG KP-220 MOBILE PHONE & DURING INSTALLATION OF NOP SETTING MY PHONE ASK FOR PIN DIALOG & I DON'T KNOW ABOUT THIS PIN DIALOG.SO PLEASE GUIDE ME ABOUT THIS PIN DIALOG & SEND ME THE PIN DIALOG.

I have purchased LG washing machine 7012DN on dt. 22-4-04 with 5 Years extended warranty on Motor.
In warranty company replaced motor but they charge Rs.280/- as service charge.

why it is so ?

kirtan shah
21/B Abhishek society, Nr. Revapark Garaba ground, vagodiya road, At.& post.& Dist. vadodara, Gujarat. ph[protected]
MB. No.[protected]

we have brought a brand new LG microwave 30L(MC_8083 MLR) and on switching it on at home found that it switches off auto matically after 4-6 min. when informed Company help line they sent some body with some part but still the problem was not resolved and now no body is even bothering to get it repaired.
An international company with such service back up says alot. we can only hope that with this mail the Company authorities will wake up and the thing will be looked upon.

I purchased 265 Litre Single Door Fridge last year. Its thermostat control is on the top of the door. Wires are placed in such a way that they are bound to be broken as the door is opened and shut. As long as it was in guarantee, I used to complaint about it every few days and got it repaired. Now the company recognised that the architecture was faulty and stopped the production of that model. But I have the persistent problem. Now nobody is ready to listen as the product is no more manufactured. Can you help me out

Complaint no :- W8CC0902828.
Name :- PRABHAKAR MHATRE
Model no :- LHT-6160
DATE OF PURCHASED :- 25.10.2008
PHONE NO :- [protected], [protected].[protected].
Dear Sir,

I had purchased a home theater of LG in the month of oct -2008 . It only worked for
one month and after that it has been dead and after that your Company technician had visited and
he to told some parts to be raplace and i told the technician . I dont want to repairs .
I want a replacement and after that i talked to your service center (sky services) incharge mr. Ali
and he told me we will give you replacement and after that i had spoken to mr. pitamber, Mr vinay
about the Replacement but till today no action has been taken so i request you either to give me
replacment or give me refund.

thanks regards.
Prabhakar Mhatre /Nilesh

Hello

I purchased 7 Kg Top Load 8019QV Washing machine on 21.01.2009. The demo person came on 27th and found the machine was damaged at the bottom and said that it will be replaced by a week time. As on date 03.02.2009 it has been not done and only phone calls still it will take another week to replace the machine. Very poor customer Co ordination not even bothered to listen to u. Washing Machine is meant for washing clothes and not for lying idle for more than 2 weeks after spending Rs.16, 600.00. Still not clear how long they will take to clear the issue.

Dear Sir/Mamb
Recentaly i buy the Reliance LG RD 9800 18 month free scheme mobile. Now i want to connect it to my laptop or my desktop computer but he ask always for driver but i m unable to find it from any where please let me know the path where i can down lode the driver or but the licensed CD of driver.

Regards
Reliance cosotmer

Abhishek kulshreshtha

I had bought a fully automatic washing machine from LG dealer m/s Goela Enterprises, G.T.Road, PANIPAT (Haryana) on 08/10/2008 Phone no. [protected] (Mr. O.P.PANDIYA)
It do not wash clothes properly .
I informed no. of times to rectify the problem or to replace with a new other one, beacause the particular model has some design problems, e.g.,
1. Take more energy to operate,
2. At the child wash mode the temperature goes as high 95 degree centigrade (CLOTHES ARE DAMAGE)
WHILE THE LG COMPANY SAID THIS MACHINE IS ENERGY SAVING AND BETTER WASHING PERFORMANCE THAN OTHER BRAND

MY COMPLAINTS NUMBERS ARE :

1. N8CC2403912 DATED 24.12.2008
2.[protected] DATED 26.12.2008
3. N8CC2609724
4. N8CC0505211


(Through mail )

Re: Regarding very poor washing performance LG fully washing machine (WD- 10485TP).Tuesday, 30 December, 2008 9:25 AM
From: "tarkeshwar kumar" <[protected]@yahoo.com>View contact details To: [protected]@lgindia.com

Dear Sir, It is requested to you that kindly provide me the contact number of any user of your LG washing machine Model : WD-10485TP . I want to know the particular model performance.

I talk to Service Manager Mr. Om P Pandiya regarding my problem.He told me for retest the washing machine performance by the service engineers.
--- On Wed, 24/12/08, [protected]@lgindia.com <[protected]@lgindia.com> wrote:

From: [protected]@lgindia.com <[protected]@lgindia.com>
Subject: Re: Regarding very poor washing performance LG fully washing machine (WD- 10485TP).
To: [protected]@yahoo.com
Date: Wednesday, 24 December, 2008, 12:33 PM


Dear Customer,

We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services. Further to your query, we have forwarded your issue to concerned Branch, And Assure You That an immediate Step would be taken in this Regard, Please Don't Hesitate to Contact our Branch Service Manager Mr. Om P Pandiya if you need any more information on his Mobile No.[protected]



Thanks and Regards,
Ravinder Chaudhary,
Customer Services Dept.
LGEIL- Head Office
Greater Noida(UP)
[protected]



tarkeshwar kumar <[protected]@yahoo.com>


12/23/2008 07:15 AM PST
Please respond to tarkeshwar235
To: [protected]@lgindia.com
cc: [protected]@sify.com
Subject: Regarding very poor washing performance LG fully washing machine (WD- 10485TP).



To
The Sales Manager,
LG Electronics

Subject: Regarding very poor washing performance LG fully washing machine (WD- 10485TP).
Dear sir/madam,
I have several times intimates the machine problems. But you do not efforts in solving my machine problems. You know very well I am troubled a lot with the way it does not washes properly and damage the clothes at childwash selection due to high temp.i.e., 95 degree.My ordinary machine results were good .

I look forward to you kind early intervention in to my complaint and solve the problem of my machine.

Rather than the fully automatic please look in to the functions and the operation which it failed to wash as expected.

Your prolonged failure to solve my problem enact me to go for legal representation.

CD's are not recognized and i have not written a Single CD using this Writer. Also the drive doesn't recognizes DVD's even at Sometimes. And when Copying DVD's (New Ones) system Responds Very Slowly.
But My System has a Good Configuration with 1GB DDR2 RAM, [protected]@2.4GHz

Dear sir

THIS COMPLAINT IS FROM D.K.BISWAS, 18/3A BSNL TYPE 4 QUARTERS KALI BARI MARG NEW DELHI 110001 TEL NO [protected]

I have purchased a 280ltr fridge on 27/4/2008 from Hazrat vision d b gupta road karol bagh new delhi, last 3 days my new fridge is not cooling in upper side and lower side, not only that cut off system is not also working, is it the product of biggest domestic appliances producer who said every one minute one domestic appliances sold in all over the world

DUE TO HIS BEST CUSTOMER CARE

Note the example from today morning to evening (25/01/2009-26/01/2009) I have called [protected] 4 times every times the call attender is telling their system is not working for this they are unable to provide me the complaint no.

Can I know from company what is the fate of my hard earned money which I spend to purchase this fridge, if this is the ist yr performance what will be coming yrs, when the warranty will be expired

Today morning from call center of lg I got customer relationship manager cell no [protected] (miss shova), she is so busy that even she is not getting time to switch on the cell no
call center also provide me the email id i.e [protected]@lgindia.com where from mail is also bounce back

D k biswas