LG Electronics Complaints & Reviews

I purchased one LG make 230 litres refrigerator (model number 245 TM) on 21.05.2008.

As there was no colling in the refrigerator, I lodged a complaint with LG after Sales Service of Mumbai / Thane branch - Complaint number W9C20901790 fifteen days back. The complaint was attended by their Service technician and he informed us that the Timer was defective and it should be replaced. He told me that the timer was not available at present and will come back with timer after three days and get it repaired but no one came even after four days.

When we contacted their Service centre, they once again lodged a new compalint - Complaint number W9C21401010. Next day another technician came and he also told us that the timer was defective and he will come with timer after two to three days. No response from the Service centre even after four days.

Again we contacted the Service Centre and once again they lodged a new complaint - complaint number W9C30203076 on 03.03.09. Next day on 4th March the technician came and he also repeated the same answer we heard from the earlier two technicians and went back without solving the problem.

Then I spoke to their Customer care executive on 4th March and she ensured me that she will take up this matter with the concerned person and revert back to me but even after two days I did not hear anything.

I spoke to one of their senior person at LG Bombay office and requested him to solve this problem immediately. As I was totally frustrated by the way they are dealing this issue, I told him if the problem is not solved immediately then I compelled to go to the Consumer forum. But to my surprise, he shouted at me and told me if I want to go to the Consumer forum, I can go and he is not stopping me. He did not take any action after that also.

I sent a mail to [protected]@lgindia.com regarding this on 5th March but till now I did not get any response from there also.

I am totally unhappy and annoyed as it has been already more than 20 days and we could not use the refrigerator but the LG Service people did not bother about that even after several efferts taken by me.

If they can not repair the same then they should provide me replacement but they do not bother about to close this issue.

The most dissatisfied Customer of LG

( S. SANKARANARAYANAN)

To,
The All India Service Head,
LG Electronics,
New Delhi,

Sub: Request for immediate replacement of door of one LG, GL-325-TMG-S Inox/ Refrigerator

Sir,
Painfully, at the very out set I like to draw your kind attention towards poor and sub standard after sales service of your product by local dealer and offices. From the flow of the event I have been compelled to form an opinion that though yours the topmost company in the field of house hold electronic equipments in the country but due attention/important is lacking while providing after sales service to the customers.
On 25/10/07 I purchased one LG Refrigerator model No-GL-325TMG, SL No-704LPUH003694 from your dealer M/S Anmol Electronics, 1/1 B.T.Road, Dunlop Bridge, Kolkata-56 at a cost of Rs-17, 920/- with one your warranty period.
But, unfortunately both the doors of the refrigerator developed rust with in a short period of its installation and gradually the colour of the door become fade. As this occurred with in the warranty period I immediately rushed o the dealer from where I purchased the refrigerator as well as to the local authorized service centre M/S Maloti Electronics, 195, Barasat Road, Nona Chandanpukur, Barrackpore, kol-122 and lodged complain in this regard.
The service centre inspected the defect vide their inspection No- NPCB2703783 and opined that this has happened due to manufacturing defect and there after with vigorous persuasion the upper door was replaced on 12/09/08, but the lower door remained as it is and all concerned of your company at Barrackpore as well as at kolkata expressed their inability to replace the lower door mainly due to non-availability of identical size, shape and colour and ultimately they have advised to take up the matter at your level.
You will please appreciate that due to mismatch of door colour the refrigerator is looking ugly. Though I have tried constantly for about one year to get the defect set right but all my effort went in vain.
It is needless to mention that as the defect develops with in the warranty period, it is the primary responsibility of the company either to replace the door or to replace the entire refrigerator with a new one in the interest of goodwill and reputation.
In view of the above position I hope you will kindly take all necessary positive step for immediate replacement of the lower door or replace the entire refrigerator with a new one.
As a considerable delay has already occurred in this regard, I hope with your intervention the matter will be settled with in a fortnight.

Thanking You,

Debasish Banerjee
48, Chakraborty Para Road,
P.O. Nona Chandan Pukur,
Kolkata-700 122

Contact No :[protected]
Resi No :[protected]

DVD NOT WORKING OR NO DISPLAY MESSAGE

My friend unfortunatly entered wrong PIN to my mobile so my PIN Blocked..please send PUK code..

My mobile No is: [protected]

Dear Sir,

i'm Maheshbhai Govind Chotaliya, residind at Old Sanghavi, Laxmi Nagar, Pune, i was boyght one LG TV From Rajendra Departmental Store Sanghvi Pune Ph:[protected], in jan 2007 with 3 year warnty Period, but i have been facing some problem with my TV e.i TV Volune is so poor and picture quialyt is very Bad, i have been requested many times at LG service center and slso at Rajendra Departmental store, but no one answering over there, have suffering since 3 months but still not got anay reply from compny side, when i ask to dealer he says, some excutive will come within a week but no has come till today, so please check the matter and help on us.
TV Model No. 29FD7RGE
Serial No. 0703Lptv005097

Thanks & Rgds,
Maheshbhai G Chotaliya
ph:[protected]

Sir,
I purchased the LG TV "FLTRON" model 29 inches screen in August 2005. The piece since the day of purchase was giving some or other trouble and I insisted for changing the piece but the High Tech LG service centre at Bhopal kept postponing. 3-4 months back the power kit of the Tv went off. The LG service people replaced the kit when they found associated wear out of some other components which were changed. The TV remained disrupted for more than a month.
It again gave some trouble and was attended leisurely by the service people with similar period of disruption.
Now again some fortnight back the TV went off. Until today it is not repaired.
I am preparing to go to consumer forum for redressal but before that I thought of lodging my complaint to you. I lodged similar complaint a week back on your this sight only.
I am 68+ a retired Principal of Engg College.
Pro[censored] S Vijaywargiya

To whom so ever it may concern
Dear Sir,
Subject: - Complain about Refrigerator problems.

I am purchased The L.G. Refrigerator, Dated march 2008. Model No.:- GL-365YMQG4. I regret to point out that the L.G. Refrigerator is creating big notice and vibration problems since last five months, the L.G. Refrigerator is in warranty period, I am complained regarding as per same in The L.G. Customer Care Center from the problems is started, but the service man or technician is not solved my problems. since last three complains they are not give any follow-up to me, Reference no. 1) W9C20702471, 2) W9C21203118, 3) W9C22201059. I am not happy with this service from The L.G. Electronics.

I am so worried from this problems so Please solve this problem as soon as possible other wise I am go further for solve the same .

I am waiting for your favorable reply. (Please reply with in seven days)

Thank you

Your faithfully
M.J.Shah
(Proprietor)

Dear Sir,
My Mobile model is LG KP199, Sl.No. 808ACGW082495.
I am a LG KP199 mobile user, I have purchased a new connection from LG show room, Mahaboobnager, A.P. on 10.11.2008 with LG mobile show room, The cell is not working with in short period I found that I am unable to key pad operation, i.e unable to switch ON the set or switch off it. So I have given my set to your ACS at Mahbubnagar, AP. ( Sri Chakra mobile care centre ) for service twice on 14.02.09 and 21.02.09, but till now the problem not solved. Due to my work busy I am not able to go the service centre every day. So please tell the cell working or not. If not working what is the procedure to get new cell, as it is under one year warrenty.
Please help me.
Thanking you Sir,
B.ChandraMohan,
[protected]

N.R.I. INSTITUTE OF INFORMATION SCIENCE & TECHNOLOGY
(Run by Taramathi Education Society)
1, Sajjan Singh Nagar, Opp. Patel Nagar, Raisen Road, BHOPAL (M.P.)
Ph. 0755 – 2684058, 2684060, 4941005, Fax.[protected]
Website: www.nrigroupindia.com


Pro[censored].S.Vijaywargiya
Director T&P and Academics
Formerly : Joint Director M.P. Technical Edcation
Registrar Rajiv Gandhi Technical University
Controller Professional Examination Board
Executive Director M.P. Council of Science & Technology
Principal Patel College of Engg
Additional Director, Technocrats Institute of Technology
Director T&P JNCT
Principal Bhabha Engg Research Insitute
Date: 23.02.09
Dear Sir,

I, the complainant, am a retired Professor & principal of an engineering college and in my post retirement am on the staff of a private engineering college.

I purchased your LG TV model Flatron(29 inches screen) latest model in September 1905. One of your officers Mr Chaturvedi, who is incharge of LG-Airconditioners in Bhopal city helped me getting it. He arranged to call the latest piece from Indore as it was not available in Bhopal show room. Since the day it was delivered to me, it didn’t function satisfactorily but due to a busy schedule of each one in the family, we couldn’t take its malfunctioning seriously and with the help of your service center pulled on. It is since Dec 2008 that it started giving trouble. First its Power unit went off. New one took some few days to arrive from Indore and then its replacement and testing another few days and it started working. After ten to twelve days. Again some thing went wrong and your service center fellows took another few days to make things go. This repair not only costed me some two-three thousand rupees but the children of my family got extremely bored and worked up and with great extra efforts they could be silenced.
Since last week, again, the TV is lying non-functional. This time some other Unit went off. Your Service technician was waiting for some component to arrive from Indore. When it arrived, he took another few days to fix it. After that he located that the equipment is getting heated up and he requires to take the entire equipment to the workshop to examine each bit of it. He may do so on Tuesday i.e., 24th Feb. He says that, “In the present condition, this TV can not run for more than 10 minutes continuously. It gets heated up. Then it requires to be cooled down.”
I strongly feel that coincidently and unfortunately, the set supplied to me is defective. I, therefore request you to replace the entire set. I hope you will attend to my complaint without delay else I will be forced to go to court of law for redressal.

Please instruct your people to replace my set at earliest.

Thanks

Pro[censored] S Vijaywargiya
[protected], E-6/127, Arera Colony
Bhopal-462 016

I have purchased LG KP320 mobile for two months before. But till date i could not get the pc suite in any place. I think most of them who are having LG has got the same problem. Try to solve this problem as soon as possible.

To,
LG Consumer Head,


To whomsoever it may concern..

I had purchased a brand new 22inch LCD TV (22LG30R) on 15th Feb 2009.
The TV is a defected piece with a faulty display.


I have launched a complaint with the LG customer care on 18th Feb 2009
Request Id:W9C21804320

The LG customer care sets false expectation of the time of arrival of the technician

The customer care Phoenix Electronics(Pune) is reluctant to replace the LCD TV.

The level of service I have recieved from LG so far is really very pathetic and sub-standard.

I am not prepared to accept a faulty or a repaired TV set and I would like it replaced at the earliest.



Regards,
Nisar Rakhangi
Cell:[protected]

I lodged a complaint about our LG Washing machine on 15th February’09 using LG helpline +[protected]. The complaint number is S9C21604861. We got a message from LG helpline that a technician will call us within 24hours. However, even after 3 days we did not receive any response from LG. Our repeated calls to your helpline were met with a standard response from your executives that “A technical will attend to your call as soon as possible”. Any attempts to ask for a specific time by which the call would be attended would be totally futile.
one person, who identified himself as My Syed (Senior Executive), assured that a call from a technician within O1 hour but again no response. Till the time of writing this, I am still waiting for a call from LG technician.

This has not been the first instance when complaints have been attended much beyond the promised time lines. I would like to bring to your notice that LG Hyderabad helpline is NOT doing justice to the brand value that LG carried. This has totally led me to lose faith in LG and their after sales service.

we have not found any driver for modem and pc application software as feature availabe in mobile and shows in Advertisment

I bought an LG 'super fancy' refrigerator with water and ice dispenser and then spent extra money to get special plumbing done for the water connection for the fridge to get cold water and ice. A few months after we got the fridge the water and ice dispenser stopped working! It has been over 7 months now of constant complaints to the local LG Service folks - who, after 5 calls, will come and do some fiddling around and claim that everything will start working in 3 hours time. They can NEVER seem to guarantee that it will work when they're still there! Anyway, 7 months later, I'm still in exactly the same spot of having paid over Rs. 1 Lac for a fridge that does not work, and LG doesn't really seem to care to fix the problem. The local service center and their management seem to be made of liars and cheats who keep promising things and never deliver, and then blatantly lie about it. DON'T EVER MAKE THE MISTAKE OF BUYING LG!!!

Dear Sir/Mam
My brother in law was gifted this phone to me from USA after one month it goes off and showing blank screen we have approach to LG service center but they say this is not launch in india so we dnt have solution now we are not able to under stand whwt should i do please provide us solution i will be very thanful to you .

Regards
Rajesh mehla
Associate territory manger
HCL Infosystems Ltd
Karnal Haryana.
Ph- [protected]

WHEN I SEND A REQUEST FOR ACTIVATION OF NOP SETTING ON MY AIRTEL CONNECTION BY MY LG KP-220 MOBILE PHONE & DURING INSTALLATION OF NOP SETTING MY PHONE ASK FOR PIN DIALOG & I DON'T KNOW ABOUT THIS PIN DIALOG.SO PLEASE GUIDE ME ABOUT THIS PIN DIALOG & SEND ME THE PIN DIALOG.

I have purchased LG washing machine 7012DN on dt. 22-4-04 with 5 Years extended warranty on Motor.
In warranty company replaced motor but they charge Rs.280/- as service charge.

why it is so ?

kirtan shah
21/B Abhishek society, Nr. Revapark Garaba ground, vagodiya road, At.& post.& Dist. vadodara, Gujarat. ph[protected]
MB. No.[protected]

we have brought a brand new LG microwave 30L(MC_8083 MLR) and on switching it on at home found that it switches off auto matically after 4-6 min. when informed Company help line they sent some body with some part but still the problem was not resolved and now no body is even bothering to get it repaired.
An international company with such service back up says alot. we can only hope that with this mail the Company authorities will wake up and the thing will be looked upon.

I purchased 265 Litre Single Door Fridge last year. Its thermostat control is on the top of the door. Wires are placed in such a way that they are bound to be broken as the door is opened and shut. As long as it was in guarantee, I used to complaint about it every few days and got it repaired. Now the company recognised that the architecture was faulty and stopped the production of that model. But I have the persistent problem. Now nobody is ready to listen as the product is no more manufactured. Can you help me out

Complaint no :- W8CC0902828.
Name :- PRABHAKAR MHATRE
Model no :- LHT-6160
DATE OF PURCHASED :- 25.10.2008
PHONE NO :- [protected], [protected].[protected].
Dear Sir,

I had purchased a home theater of LG in the month of oct -2008 . It only worked for
one month and after that it has been dead and after that your Company technician had visited and
he to told some parts to be raplace and i told the technician . I dont want to repairs .
I want a replacement and after that i talked to your service center (sky services) incharge mr. Ali
and he told me we will give you replacement and after that i had spoken to mr. pitamber, Mr vinay
about the Replacement but till today no action has been taken so i request you either to give me
replacment or give me refund.

thanks regards.
Prabhakar Mhatre /Nilesh