LG Electronics Complaints & Reviews

LG / TV — not satisfy with services

sir i am saket dixit. i purchase lg tv from jhansi (U.P.). after 7-8 month i have problem in my tv regarding color . i register my problem in customer care and they repair my tv after 2-3 month my tv have same problem again but at this time my warranty expire.

problem is that they provide me temporary solution thats why i am facing same problem.company cheat me.
please solve it.

My 37LP1D HD TV lost its TV-Guide on Screen for the second time. the first time LG fixed it. Now they do not even want to talk to me. Customer Service blows me off with, "you're out of luck" comment.
The system has a flaw in the software and LG does not want to step up to the plate and fix what is their design flaw.

I have purchased the LG TV Model No-21FE4RGE. Serial No-708MRDZ000722. from Mahavir electronics, Bibwewadi.Pune. as on 30.12.2007.
Now from few days the on/off button problem is occured.
I enquired to LG customer care, they are saying that, I must pay servicing charges of Rs.250/- & spares charges extra.

I request you to kindly known that what is the warranty period of this TV ? & why i will give the charges.

Regards,

Best Customer of LG.

I have purchased the LG TV Model No-21FE4RGE. Serial No-708MRDZ000722. from Mahavir electronics, Bibwewadi.Pune. as on 30.12.2007.
Now from few days the on/off button problem is occured.
I enquired to LG customer care, they are saying that, I must pay servicing charges of Rs.250/- & spares charges extra.

I request you to kindly known that what is the warranty period of this TV ? & why i will give the charges.

Regards,

Best Customer of LG.

NO ATTATION WAS GIVE TO OUR COMPLAINT FOR LG TV . WE BOOKED COP[MLAINT IN LAST WEEK BUT STILL UP TO THIS TIME NO ACTION WAS TAKEN.
I AM FROM JAMMU.
TELPHONE NUMBER [protected]

u have to go that shop, where from u purchased ur mobile and say why mobile battery is low...goodluck

Hey, I have LG RD 3510 also but my battery is working for atleast 2 days and sometimes 3 days. Standby time and Talk time is great in comparison to other mobiles. I suggest that you go to the nearest LG Service center and get replaced your battery.

ewtwqgefet4ghyehyrygjryjrtdjrtj

I purchased a new reliance rd 3510 in january 2008.when i purchased it its battery back up is good.
it full charges in 3-4 hours but now in the month of november it doesn't show that the battery is full charged even when i charged it for 12 hours it will go on charging up to an infinite limit.
if any one have solution of this problem please tell me as soon as possible.

apni biwi ki chut mai daal kar rakh isey 2 din tak theek ho jayega...

TELE COMPLEX — NO INFORMATION ABOUT OUR PRODUCT

WE HAVE NO INFORMATION FROM TILL 29 OCTOBER 2008, OUR TRACKING NO. IS -EB[protected]CN .THE LAST MESSAGE WAS REALEASED FROM MUMBAI CUSTOMS . I WANT THE LATEST INFORMATION.

Dear,
LG Customer care,
i was got very bad experence in your service centre. i was repair my mobile for 26/02/09 in "Sai Teleservices" in ghatkopar (E) A 110, Mezannine floor, satyam shopping centre M.G. road ghatkopar (E). my handset no. KG 370 & Invoce no. 44223/ cal receipt no.[protected]. my handset major problem is display & SMT and i alway pay to this amt after the servicing. but my mobile SMT will be not changes. "Sai Teleservices" employee is given to the response it is not avilable in my centre.when is come back i was forward u message. but every time i can calling the sai teleservice employees they will given the same answer. nobody can take the responsibility properly.

LG should improve their products and service support or CLOSE DOWN !!!

respected whoever is the person reading this,
i am not saying that ur product is bad i loved it but now when it has a problem and i have given it to a service center why am i not getting it back ...from past 1 week i am waiting for my phone and it seems that a keypad part has not yet reached the center from the company if the company is so irresponsible shut it or change the stafff there are lot of people waiting for a job... please do ur work...i don't want to give the address because it is not only me whole mumbai is waiting...

Dear,
LG Customer care,
I had lodge my complaint regarding the window AC(Complaint No:-W9C[protected] four weeks ago about the fault in the autoswing motor and buzzer problem.The technician from the Genext company came on the next day and stated that since he does not have he spare part in hand, he would come next day and replcae the spare part.He didnt showed. I called up 10 times in the customer care center and everytime I was been told that i will recieve a call from Gnext when the spare part will be changed.I was provided with the cell number of Vaibhav Vartak who is the manger in charge of complaints and when contacted he told me that he will give a call within 30min updating the timelines when the parts will be changed.He didn't called up that day and when called up next time he is sometimes disconnecting the number, not picking up the cell and somtimes sending a SMS stating that he is busy in a meeting and will call up.However he doesn't cals up and I am the one who has been calling up more than 8 times but in vain.
Being a manager this is the way to treat a customer.I was also provided with Vinesh cell number and on contacting he stated that he doesn't have the buzzer spare part and the motor will be replaces soon.Still my AC is not being repaired
I have taken the AMC and the after service provided by the LG is really pathetic since there is no vale for the customer and would recommend others not to buy LG

we have purchased lg air conditioner window from bengal in favour of sh dinesh murmu comdt 40 bn bsf after 3yrs the compessor gone faulty under warrent period and repaired against id no 9nc62402145 dtd 24/06/09
after compressor in warrent period and replaced from lg service centre guwahaty
but not working stisfactry due to sum sound produced in side the window ac
and again comlant lodge in guwahaty.
the complaint no N9C82809695 DTD 28/08/2009
but so many phone call to your service centre ghty but no any responce
and again complaint to your toll free no and again id is n9c205817 dtd 12/09/09
your service performance is very poor if your action delay and then further comlaint to cunsummer court against lg care

I absolutely agree that your complaints are not taken care of in Mumbai, at least. With this attitude, I am sure that there will not be any LG dealer or LG product on sale, at least in Mumbai, if not India. A problem started in my washing machine on 18th October 2009, made a complaint (CA 09A1813298). An LG representative visited my house on 19th October and said that some part needs replacement. Since then nothing has been done to repair the machine.
What is worse is that whenever I call the few numbers that I got from the call centre, I am not able to get any response. I am at a loss, I do not know what to do. My only option may be to buy a new machine, not an LG, of course.
I wish these comments get shown on some news channel so that making a choice gets easier with LG brand out of everyone's mind.

I have also same problem, My mobile display problem costing Rs.201/- by M/s.Grace Tele Service, Manek Nagar, Borivali ( w) does not have spares of display material for last 2-3 days. Just now l have phoned them yet they do not have. When it will come no idea? Pl let me know what to do ?
In short we make mistake to purchase the LG Mobile.
Can you reply on [protected]

Dear Lg Cutomer Care,

I had bought front Loading washing machine in june, 2010 and took 3 yrs service contract . accordinly the service visit should be done in six months but nobody is bothered from the company side.

now i am having problem in machine, the customer care no. :[protected] – 87, nobody is bothered to pick up and take the call.

In such cases where should we go?

Please send reply to [protected]

to every one who reads this.
i had bought lg cookie fresh four months ago. till date i have visited four times to service centre. i.e. on an average once a month so that they can take care of the customers.

hence they are called customer care. and this time they say it will take 2 weeks to repair and they dont have spare mobile for me.

they have one hour service committment or a mobile till your mobile gets repaired... all this is bull and they should stop putting that committment or else we should launch a complaint to grahak samiti so that actions can be taken against such false claims.

Same experience has been shared by me. Had called the LG helpline on 2nd Jan'11 for Microware, however till date - 24th Jan'11 I haven't got any response. all get to hear from the customer care executives is false hope. Hope this experience helps other guys not to buy any LG products.

V RAMESH

Hi This is Gopi from Mumbai, We have bought new LG Ac from the below addressed dealer, Askool Sales & Services. Acharya complex, no.109, 1st floor, Dr.C.G.Road, Above ICICI bank, chembur, Mumbai - 400074. Sunder Mob: [protected].
Actually for 2nd time service, they had came over here and not serviced properly & also they took the remote, they said problem with remote and the same will be return within 2 days. But now its almost more than 25days over. They have not picked up our call also. We are unable to operate the ac without remote. Due to this summer season we are very much worried about to stay without ac. We are very unhappy with their service. Like me many customers are not satisfied with the same dealer. Please take some severe step and stop to sell product to this dealer. Hope that you are help me out to solve this problem.

Further information pls contact me to this no: [protected] / [protected]

LG is one of worst service provider in India they only want to sale the product after sales there is no service. I[censored] will go to service center they will talk with u like u did mistake to buy LG mobile.

Bhaiyo aur bahano kabhi bhi LG ka koi bhi mobile mat lena inn logo ko kewal bechne se matlab hai agar aap LG phone le rahe ho matlab apne paise dariya me daal rahe ho.
even u can not talk with customer care they will tell u jao jaa se liye ho waha pucho mujhse puch k liya tha kya aur bolne wale executive ka name Mr. Rakesh Nishad or Mr. Prince Kumar hai.

HOSHANG FITTER is cent percent right.

Since 31.12.2012 I am complaining about my LG microwave seven times I have lodge my complain on your help line but till date no response from your service person.my complain no.is RNA[protected] Date 31.12.2012 .

feed up of calling

useless service I will recommend each and every citizen of this country to stay away from word LG.and I will co-ordinate with grahak jagoo and publish my article in all news papers.
very very vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv useless and hope less people.No response till date
I[censored] WANT TO SUFFER AFTER SPENDING THEN GO FOR LG.



TRUTH AND ONLY TRUTH

OK, maybe life is good for your other LG customers, bur certainly not for me.
I regret being your customer, to put it very mildly, and in very polite language.
I was lulled by your colourful adverts into purchasing your 32" LCD TV from M/s Eetachi
Electronics on 12/2/11, who incidentally happen to be related to me.
On my last brush with your very inefficient service dept, I dialled your customer care center
about two weeks back, to register my complaint vide your RNA[protected], who assured a
service "within 24 hours", which never came.Only faint ghost images were coming on the
screen.Repeated numerous reminders thereafter always elicited promises of "24 hours
service", not fulfilled to this day, a fortnight after the complaint.A technician then arrived
at my home, and diagonized the problem as a faulty "small board".He took photos of the faulty
part, as well as of the warranty still valid until 2016, and went away promising me a quick
repair, "as soon as the part arrives from Pune".He did agree that this was a common complaint
in the seafronts of Mumbai.My requests for a standby in the meantime have gone unanswered.
Three days later another technician came to see what was wrong with our TV, and I knew my
troubles had just begun, if there was such a poor coordination at your service centre.Maybe you
have outsourced your call centre repair operations to Somalia or Mongolia.This technician too
went away after taking a few more shots on the spiffy camera they have been kitted with.Maybe
this is the only hi-tech thing your company has done, giving them nice cameras to shoot
troubles with, maybe to paste in nice albums.
And for being "customers" of your multinational company, not only has my family of 8 been
confined indoors during Diwali, when some o[censored]s can't venture out into the pollution due to
health reasons, without no entertainment whatsoever, and missed out on Tendulkar's ongoing
matches as well.Had I another brand of TV, or without a warranty, all I needed was to call a
technician to come fix the problem within a few hours.And an end to my torture is not in
sight, making me wonder if your Pune factory has ordered a special manufacture of this "small
board" for my TV from Korea, to be then sent by slow sea container across the seven seas.Why
can't a common spare-part, which is a frequent failure according to your technician, not be kept
handy at your Mumbai offices?
Lastly, I might have been stupid once, but like hell I'm not going to tolerate this nonsense any
longer.If my tv is not fixed by tomorrow, I assure you I'll go viral with my complaint, and
approach the right authorities and consumer rights fora for redress under law.Enough is
enough.I'm also sending a copy of my anger to your parent company in Korea, so they know how an
otherwise excellent Korean company can be reduced to by distance.
And please note, this is the last LG product either I or my large group of friends will ever
fall victim to.That is a promise.
Mohamed Osman

no refund for faulty phone in guarantee

I have purchased lg E615 but i have been 5 times to lg service centre but still my phone is giving problems in guarentee period but they are not giving me refund for my phone. please help me.

i love lg

pls send lg kg195 pc suit

i want lg kg 195 pc suit . send me or guide me how can i get it?

i want lg kg 195 pc suit . send me or guide me how can i get it?

please send me pc suite for lg kg300 or please suggest me how i can i download and from where

i can't get pc suit for kg195 from a long time. please send this software on my e mail, , , , , , , [protected]@yahoo.com

pls send me lg pc suit for lg dynamite for all series pls pls

kg195 — TOP G

I HAVE GOT THIS SMS
"CONGRAT,YOUR MOBILE HAS WON
1,000,000 00 GBP IN THE 09 LOOMIS FIN INT MOBILE DRAW,TO CLAIM YOUR PRIZE CONTACT DR SAM ON [protected],EMAIL:[protected]@live.com

this is my email
[protected]@gmail.com

TOP G
I HAVE GOT THIS SMS
"CONGRAT, YOUR MOBILE HAS WON
1, 000, 000 00 GBP IN THE 09 LOOMIS FIN INT MOBILE DRAW, TO CLAIM YOUR PRIZE CONTACT DR SAM ON [protected], EMAIL:[protected]@live.com

Please send me pc suite for lg kg300 or download link or suggest me how can i download

when i connect my lg kg300 phone to the pc on com port mode it shows the found new hardware and ask for installation cd but i don't have any cd. please help me to get this driver

plzzz send me lg rd 3500 pc suite or pc connect software

I want pc suite for LG kg195.

pls send link to download lg kg300 pc suite.

kg195 — mms

i have receive a mms htpp://125.21.241.88 with login [protected]& password is jijha .iam don't understood this mean plz clerfy this mms

pls send me pc suit for lg kp 220 for using pc

piease tell me lg kg300 mobile pc sutie where i find? lg most faltu mobile

please send me pc suite of kg195 on my email id. my email id is [protected]@rediffmail.com

hi, am having problm with the LG pc suite, do send me one for kg195 to my email [protected]@rediffmail.com

pl send me lg u970 connectivity to pc software

lost LG GT 350

sir my phone LG GT 350 has been lost with mobile no of bsno [protected] pease track my moblie of iemi no- [protected]

i have lg slim tv.the remote is not working properly. the problem is when change the channel its changing automatically ∧ increase and decrease sound automatically.Suggest me what i do now ?

LG-SLIM TV — REMOTE NOT WORKING

NAME AND ADDRESS-
NITIN
DURGAPUR
[protected]
Hi..
This is to inform that i purchased one color LG tv,and after some time its remote stopped working.
i complaint the customer care,they visit thrice,done everything and gave me one more remote for Rs 150.
But after 2 days,it stopped working.
Now i dont want to call the customer care as they dont have the service proper or proper serviceman who unable to identify the problem .
THIS IS BAD ON COMPANYS PART AS IN THIS TRADE IF YOU UNABLE TO GIVE PROPER AFTERSALE SERVICE ,WHO WILL PURCHASE YOUR PRODUCT.THERE ARE OTHER COMPANY ALSO.
NOT ACCEPTABLE .BUT YOU SHOULD BE HAPPY NOW THAT I WILL NOT CALL CUSTOMER CARE AND DONT DISTURB YOU GUYS.
THANKS FOR THE SERVICE

i think u should go to consumer forum since u hav all the necessary documnts.

Amit can you let us know what was the price for the TV ?

Dear Sir
We have bought a split A/C from Rahul Electronic, Dahisar on 28/05/2008 and after one year entered in to A.M.C. with L.G. since last four months A/C has got leakage problems, service person says that he has to re-install the A/C, as initially it was not installed properly, and for that we have to pay extra money.
We are ready to pay the money but he did not report again

Till date we have not received any help from the customer care in spite of several follow up.
We there fore request you to please arrange to carryout the re-installation immediately.

Thanking You,

Regards
Ramesh Titre
C4-Kuber Hsg society, Ambadi road,
Vasai (W)
Thane 401202

I purchased LG washing m/c on date 27.06.2010 from Raigarh(C.G) and my request id is C[protected] but till date no representative from LG has yet reached my place to give a demo of the m/c purchased.Inspite of repeated assurance from the Customer care to provide us with a demonstrator we have not received a postive co-operative response.

This worst service I have not seen before. If I would have been aware of this type of service before I would have never purchased LG Product.

Sushil Deshmukh

i purchased LG washing machine on date 15.10.2010 from the retailer shop named galaxy in visakhapatanam, andharapradesh. i want a demo on that product. so pls send a representative fast to demonstrate me to use the product


address:-

venkatramana annepu
s/o santha kumar annepu
# 39-15-18,
opp pentamma pan shop,
madhavadara,
visakhapatnam 530007.

cell no [protected]

I purchased LG washing machine on date 12.11.2012 from Reliance Mart in tirupathi, andharapradesh. i want a demo on that product. so pls send a representative fast to demonstrate me to use the product.

My adress:
M. Ramesh
11-138 Water Tank Street
Puttur, Chittor (Dist)
Andra pradesh
Cell#: [protected]

a line is shown on the screen pls check the tft as soon as possible

respected sir, i have a lg laptop, model XNOTE RD400, and i conveince my two freinds to buy lg laptop, im satisfy from my lg laptop, his quality is too fine,
problem is this-- my laptop charger wire have a cut, i go to lg customer care, sri ganga nagar, rajasthan, i saw charger, customer executive says this is not repairable, u must buy new charger worth rupees 1500/-, i tell him, charger is ok dear wire have a cut only. but they neglecting me, only says buying new charger.
then i go to market. go in shop bahadur electronics, and showing charger, he says this is repairable, i cut this wire from this area and joint here, he repair my charger in rupees only 30/-. now this charger doing work properly.
tell me sir, im stupid to buy lg laptop, customer care center making me fool, customer care means care of customer.this is ur care, shocking.lg is a brand name in world, i[censored] providing this type of customer care, people will neglecting lg product in future, plz take action on sri ganga nagar lg customer care center .i hope u should take action, im amit kumar, mobile no [protected].i[censored] not take action, i cant prefer lg products in my circle,
thanx
amit kumar, sri ganganagar 335001, rajasthan
my mail add- [protected]@yahoo.com

respected sir, i have a lg freeze buy year 2008 long time d'not problem. but some time problem so may freeze repair your l.g. repair centre, sriganganagar dated 13.06.2012 and repaired dated 20.06.2012 and repaired charges 2500/- but bill d'not and two days no problem but four days ago freeze d'not cooling & bruf. so many time telephonic request but till d'not reply your service centre, sriganaganagar

tell me sir, im stupid to buy lg freeze, customer care center making me fool, customer care means care of customer.this is ur care, shocking.lg is a brand name in world, i[censored] providing this type of customer care, people will neglecting lg product in future, plz take action on sri ganga nagar lg customer care center .i hope u should take action, im m.p singh, mobile no [protected] .i[censored] not take action, i cant prefer lg products in my circle,
thanx

m.p.singh, sriganganagar 335001, rajasthan
my mail add- [protected]@gmail.com

u go to wap after that go to setting then ok after that go to edit profile select profite then edit profile then ok.setting provide by airtel put it there is a mistake .In connection u ok on http after that u see proxy address that provide by airtel put here after that proxy port hrer is 0 change it 8080. i m sure ur gprs work .HAVE A NICE DAY

sir/madam i am a user of lg kg195 handset. i am using the sim card of airtel. when i bought the handset i used to call the settings of airtel live and after saving those settings in my phone, whenever i have tried to access the home page i.e., "http://live.airtelworld.com" i always get the message "connection failed". then i went to lg care center, there they formatted my phone for this problem. After that when ever i call for airtel live settings in reply, instead of getting the settings i get the message "this service is not currently enabled on your phone". when i talked to the customer care service (airtel), they told me that your handset is not compatible. I want to know sir/madam that "WAP" is one of the features of lg kg195, so why they (airtel customer care) are saying that my phone is not compatible. And also sir/madam, before formatting, i used to get the settings, but that time also the handset was unabled to open the homepage. HOPE YOU LOOK AFTER THIS COMPLAINT AND REPLY SOON.

i cant acces airtellive, net on phone, mop services.
when i connect wap the message disply error in connection,
i give the setting from airtel custmer care manually.
all setting are correct but i cant access
what i do

display error in connection all setting are correct, this setting i give from airtel custmer.

from 5 months I am using airtel sim, but internet is not activate on moble.

please send me solution

even i am facing same problem..bloody hell

Does anyone know the version of the WAP browser in the LG KG195 mobile phone?

sir, my mobile bill are forget to ohter state so i have not available mobile bill then one time i am submit my mobile bill Xerox to LG care center, then today i have some problem in my mobile phone so please reply solution, i am user in kp 199 mobile phone

LG KG 195 — problem in handset

incoming voice problem. mean that,s very slow...
not properly switch on...
headphone not connected....
pls give me the address of lg mobile service senter ..in dehradoon

dear sir

i want to acitivate the VL, i also inform with customer care also but still nobody can response it. pls ensure this issue within 24 hrs or otherwise i have to change my network.


regards
P.Gobinath
[protected]

same problem with me ( KG195 GPRS activation)

m also gettin this problem, can any one stop dis its total bulsheeet,
.
.
.
"DHOKA HAI CONSUMER K SATH LG KG 195 so called "WAP"!!!

I have the Gprs activated in my mobile phone.phone model samsung corby pro B5310 recently bought it. I have the operator's settings(Airtel Live).I can browse the web and open other web pages.But I am uanble to open operator(Airtel Live) home page"http://live.airtelworld.com" and can't able to surf anything in Airtel Live.My phone's browser indeed displays a blank page when I open Airtel Live. I often get the messages like this "Request timed out" or "Gateway timed out".All the GPRS Settings entered in my phone is accurate. How can I solve this.can this be rectified?

Plz ... Sir

My mobile phone model kg 195.I have received incoming calls only, when i dial a number it shows a check operator services problem. pl help me.

lg led tv

ph.no [protected], gopalpur, hanamkonda, warangal, telangana ... problem in our tv disply ...

LG Microwave Oven Not Working

After starting the oven some loud noise comes so unable to use it.

Respected Sir,

I have purchased LG Moble Phone (Model # LG-RD2630). But it's not working now. I want to check and rectify the problem. Pls Kindly send trouble shooting paper (Tracing paper) to clear the problem.

Sincerely

Sajeer,
Kannur, Kerala, India

am salman ali from hyd ind .i hav borrowed the lg p7200 m obile from the market in 2007 and now its battery is not working.am not getting a new battery for my lg p7200 any where in the market.where can i get the battery for my mobile can u just let me down the address.

Hello,
I am in mumbai. I am also facing the same problem. and I brought this for my father by my first salary. could any one is able to help to buy the battery for this model.

Hi, Dear


Plz provid me my lg P7200 mobiles batery problam
company is mobail sarvice senter not avelavbl to batery
plz reply me

Hello
I have got a LG P7200 mobile in 2006. After 6- 7 months i found that my battery is completely damaged. I have visited the service station several times in Bangalore, Delhi, Kolkatta, Bhubaneswar but they said, this model is stopped . This is the most worst experience with LG in my whole life.

I also purchased LG P7200 MOBILE IN 2007 at Hyderabad. Now I am not bale to get the battery. The LG company should supply the batteryies for these mobiles.

To,

Customer Service Department,
LG Electronics India Pvt. Ltd.,
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (U.P.)


SUBJECT- REGARDING BAD SERVICE AND IGNORANCE OF CUSTOMER


DEAR SIR,

THIS IS SAMAR KHAN R/O MOHALLA-PANCHBHAIYA, DISTT- BHADOHI (U.P.), THIS IS TO INFORM YOU THAT I BOUGHT A 1.5 TON WINDOW A/C WHOSE MODEL IS 18G1NA1 ANS PURCHASED ON[protected] FROM YOUR DISTRIBUTOR NAMED M/S LIGHTCO AGENCIES BHADOHI (U.P),

MY MOTHER IS A HEART PATIENT AND ADVISED TO STAY IN AIRCONDITIONED BUT UNFORTUNATELY OUR A..C IS NOT WORKING AT ALL DUE TO BAD SERVICES AND YOUR DISTRIBUTOR HAS NOT GIVEN EVEN A SINGLE SERVICE DESPITE 3 FREE SERVICES RECOMENDED BY THE COMPANY AND ALL THE COUPONS LYING WITH US.

I WILL BE COMPELL TO TAKE LEGAL ACTION AGAINST YOUR COMPNY IF YOUR COMPANY DONT PROVIDE SERVICES WITHIN A WEEK.

LOOKING FOR YOUR QUICK REPLY AND ACTION TO RESOLVE MY PROBLEM.

SAMAR KHAN
MOHALLA- PANCHBHAIYA
DISTT- BHADOHI
(U.P.)
MOB- [protected]
E-MAIL- [protected]@yahoo.com