LG Electronics Complaints & Reviews

Sir,
My no:[protected], I faceing no Network (Signal) problem in my cellphone.My cellphone display "Please Contact Relioence Customer Care" So i contact your customer service many times but every times, they said contact your nearest realience Servive telecom, I go there but your customer service agent refer another telecome.
they do not solve my problem last to week.
So at last i contact u write this complaint please solve my cellphone network problem quikly.

your coustomer
Anil/Guledra
[protected]

dear sir
i purchased a microwave oven from your dealer ALPHA ENTERPRISE om complex B/s jivraj park police chowky, AHMEDABAD on 14/10/2008.
first your company person came for installation.he just plugged and went away.
again we brought in notice of your dealer as well as your custmor care.but from your side nobody turned up up to 1/11/2008.
one your technition named jignish came and declared the system failed due to micro system failure.
again we approched to dealer and your digital care at Ahmedabad. But nobody is replying neither for replacment nor any repair.
pl look in to the matter earliest and solve my problem either by replacement as it cover in warranty period or refund my amount which i have paid towards this purchase.
SANGEETA JAIN
F-72 SHUBHLAXMI TOWERS
OPP.SANGHVI HIGH SCHOOL
NARANPURA, AHMEDABAD-13

Dear Sir,

I have purchased LG TV -20 Gem Sr.No:-804nllgo16584 in the month of 12th Apr-08 from your Bikaner Dealer- Gahlot Electronics. But the TV is not getting power supply from 20th Nov-08 and the same day i had given complaint to rectify. But your service Engineer has came only on 24th Nov-08 and checked there is problem in FBT. Then he committed that spare part is not available at right now tomorrow i will bring and fix it. But today is 26th neither your service engineer nor dealer come and attend the same till date. So your service is very very bad. So kindly give us suggesion what to do. I have called more than 50 times to your dealer and service engineer. we are so much disappointed in this circumstance.

Thanking You
Truly Yours

Harinatha Reddy.Y

We bought one LG Refrigeratorin Dec 2007 and even before completing a year it is sstarted giving the cooling problem, the cooling of the refrigerator is not good at all, after so many requests on phone nothing has happened so far. Pl help us on this isssue.

Pl do the needful & oblige otherwise we will move to the consumer court.
thanking you

Kishore Palav
[protected]

To
The Customer Care Officer, Delhi
LG India Ltd.

Sub: Troubleshoot in the colour tune

Dear Sir,
This is to complain that I Mr. Sharat Chandra Nayak a customer of your valued product (Slim Magic 21” Colour TV purchased on October 2007) face some problems in the colour tune. The only problem is that when the set is on, as many as white spots come on the screen. The spots look like the dew of dawn. It is too awful to watch any proggrame on the troublous T.V.
So It will be a great pleasure if you check & correct the troubleshoots. Please ring me before you make any arrangements.

Hints to trace out:

• My Cell Number is [protected]
• Name : Sharat Chandra Nayak
• Locality: 50 Meters away from Aya Nagar Bus Terminal (Named as Ghoda Mohala)
• Aya Nagar is on the left side on the way to Gurgaon from Mehrauli. (M.G.Road)

Hello,

I had purchased a DVD player from LG. It had some problem in the month of September and i had filed a complaint at LG customer care center during the same month. The complaint was recorded and the respective measures to be taken were informed. An LG official came to check the DVD player and confirmed the replacement of a part which was not working.

LG provided me the details of the part and told that it would have to be ordered for getting it to us. We have been contacting LG since then and till date we have got no positive response for replacement of the part.

Last week i had spoken to LG customer service and they promised to completly rectify it by tuesday (18th Nov 2008). Also, i had come to known that initially there was a wrong part which was ordered and they have re-ordered for the correct part. Then they tell me that one more customer had reported the same problem and he also was awaiting/he has got his replacement(i am not sure).

I have been regularly contacting LG to help me out but they do not respond positively. I have been torutured mentally by them everytime i speak to them.

The details of the complaints made are :

1. Initial complaint date : 05/10/2008
2. Part no to be replaced : orgcmpw8cao500168
3. LG Order No for the Part : W8CB1206395

When i asked them for their official email id i was told that they donot carry any official LG id. They didi not connect me to the manager for the same.

I would like to request this forum to please help me out in getting the same fixed.


Thankyou,
Akhil

Dear sir,

With a reference to the above i purchased lg 29" colour tv on 25.4.2008 at veritas next-pondicherry.

Since from the purchase the colour patches are seen in the screen after sometime (In june) the lg service from pondicherry changed the picture tube. After the two months again the same problem is coming the screen. I complaints in the service station and service engineer. I am totally upset and quit unhappy with your product and the service.

Kindly do necessary steps immediately to replace the tv

Rajalakshmi janakiraman
30, indira nagar extension
Gorimedu, pondicherry.605006

Phone.[protected]. Mobile. [protected]

This is regarding the refund and compensation which I have been following up
for almost a month now for one of the LG.Direct cool refrigerator which had
purchased almost 3 yrs back.Due to some short circuit in the refrigerator, it
caught fire on 14th of Oct, 08 which in turn caused a severe property damage
at my flat.

We had an L.G.Direct Cool Refrigerator 178ltrs which was bought 3 yrs back from a store called as DASS on E-Street, Pune, India in the month of September 2005 on the name of Miss Sumita Malik.Since there was a huge property damage cause due to the fire caused by the product, we have lost the papers(manual, receipt etc) also.

On Tuesday (14th of Oct, 08), we all left our flat for usual work schedules, the
only electrical appliance which was kept on was the Refrigerator. At 11:30 A.M, we got the news from our neighbors that our flat had caught fire due to refrigerator. We rushed to our place immediately and to our worst experience ever, our whole flat was on fire, kitchen being the main source as the refrigerator was kept there. By the time we reached there already the society people had called for an Fire Brigade. It took almost 2 -3 hrs for the fire brigade also to put an end to the dreadful fire. On Tuesday (14th of Oct, 08), at around 2 PM we called the LG service people and at around 6 PM, an inspection team visited our flat.Thier names are –Mr. Rahul(R & D Department).Mr. Reddy(Quality Department and Mr.Kulkarni (Service Department).They inspected the whole product and on Wednesday (15th of Oct, 08), some people from service came and took the product remains with them to investigate the product further. When we asked for the receipt or written acknowledgement for the product, they told us that we will receive the same in 2-3 days which we have not received till date. We also have the fire brigade report as a proof which says that the fire was caused due to the Refrigerator short circuit.

We are from a middle class family. The fire has taken away with it all the assets or precious things which we had at our house. Moreover my sister is also about to get married and we had started collecting marriage articles also for her from which not a single thing is left out. The fire has caused huge property damage. Apart from the property damage caused, we have gone through huge mental stress, work disturbance and mental agony. I hold your company(L.G) responsible for the damage and therefore seek full refund(with interest) for the product and compensation for the damage which has occurred due to the product. Following is the list of articles for which am asking for the compensation.


1. L.G.Direct Cool Refrigerator 178ltrs(approximately between 6 to 7 thousand)
2. Gold Jewellery(approximately between 40-50 thousand).
3. 2 Cupboards(approximately between 7 to 8 thousand)
4. Toaster(approximately between 2 to 3 thosand)
5. Music Player(approximately between 8 to 9 thousand)
6. Mixer Grinder (approximately between 4 to 5 thousand)
7. Other Kitchen utensils and Crockery(approximately between 12 to15 thousand)
8. Food Items(Extra Storage) (approximately between 14 to 15 thousand)
9. Clothes and other valuables(approximately 1 lakh)
10. Guitar(approximately between 3 to 5 thousand)
11. Roti maker(approximately between 3to 4thousand)
12. Tape Recorder(approximately between 2to 3 thousand)
13. Electrical Blanket(approximately between 2to 3 thousand)
14. Blankets and other bedding items(approximately between 30 to 40 thousand)
15. Furmiture(approximately between 25 to 30 thousand)
16. Juicer(approximately between 2to 3thousand)
17. Watches(approximately between 7to 8 thousand)
18. Other damages(fitting painting etc)(approximately 50-60 thousand)




We have found this most unusual. Not only this has caused huge property damage but has also caused unavoidable Tensions/inconvenience to us. In my life, am not ever going to buy an LG product again. This was the most dreadful incident which has ever happened in my life and I hold L.G. responsible for the same. The product was like a live bomb which blasted on the dreadful day.

I have also lodged an online comaplaint on the lg website and the complaint no for the same is[protected].

We have been continously calling the customer care and ppl concerned in the service but no one is bothered enough to listen to us.Whenever we call we are been told that they will reach
back to us which they never do actually.In fact they banged the phone when
we were trying to get the explination from them.Now they don't even reply to
the mails.

In spite of string follow up, nobody from LG Electronics within India has initiated for fruitful solution to sort-out the issues, It is my patient to follow-up with all the concern persons through mobile phone and through Email i.e. Mr Richard Prasad and Mr.Sachin from last one month and the final result is humiliation of myself. Nobody is interested to listen from my side that how much trouble I have faced from last one month due to the fire which caused heavy property damage at my flat.

My grievance related to compensation had not been settled till date. It seems that nobody is interested to understand the real facts.

You are requested to settle the same at the earliest.

Thanks,

Himanshu Ganjoo,
+91-[protected]

Hi!
My Request Ids are

N8C[protected]th August, 2008
N8C[protected]rd August, 2008
N8C[protected]rd August, 2008
N8C[protected]th August, 2008
N8CA[protected]th October, 2008

As per my latest complaint i.e. N8CA0404669, the chassis of my monitor has been changed, the monitor was @ your gurgaon center but I am really sorry to write you that I am having a bit doubt that the screen...

An expensive high end microwave which was purcahsed from 'CROMA' turned out to be a defective piece - after numerous complains the company acknowledged this and agreed to change some of the body parts. they collected hte machine from our house on 30-7-08 with a promise to get back to us in 3 days - as per telephonic conversation on [protected]. as we did not hear from the agency - Digital Care - we called them up and were assure a result the next tuesday. this went on for about two months and then we were told that since they could not get the bill from 'CROMA' we should give it to them as they need to change the whole machine. we e-mailed a copy of the bill and confirmed the receipt with 'Biren Shah' on their end. he again promised 3 days. its 3 and half month now, still nothing has happened...this makes you wonder about the effeciency and ethics of companies in India...I wonder how can they become 'world Class' like this?????

i bought lg tv 21"inch on nov/05 and aftr seven months there was little problem on part of sound and i contacted lg service centre in jammu for reparing but incomptenet service engineers in jammu's lg service centre damaged my tv a lot and aftr hectic tries from my side the sales manager in jammu exchanged my old tv with new one and aftr 2 yrs i.e in nov 08 i again experince a problem in my tv coz this time the problem was regarding picture because the sound was coming and picture was not there in tv and again i contacted lg service centre via complaint nmbr n8cb1003818 and service engineer who came in my home told me tht picture tube of tv is out of order and will cost rs 4500 approx but when i went to local service engineer in the market and told him regarding this problem and he checked the tv and got repaired it with in 10 minutes and took only rs 100/ for that. so now tell me what is the service Lg is providing to its customers

i purchased a LG mobile RD-3510 (Reliance Sim), before 3-4 days but its battery is working very short time only 6-7 hours after full charging, but company mentioned its working 200 hours standby mode, and talktime 200 minutes, its totally wrong. what can i do?
my contact no. is[protected]airtel) deepak, Bhopal MP India

I have purchased a LG PC model No.LG MY PC XDZ in Oct. 2007, under warranty of 3 years. The PC developed technical problems during October 2008. M/s.CA INFORSYSTEMS, TRIVANDRUM, Kerala, the After Sales Service Agency of LG, deputed their unskilled technicians against my various and started TRIAL & ERROR METHODS, by replacing /repairing of SATA CABLE, MOTHER BOARD, HARD DISK, reloading of safteware etc. But till today they could not put my PC into trouble free operation. Yesterday again they sent their technician with an old REPAIRED motherboard as replacement & the same being old & repaired one, I did not allow them to replace it. Further, to have a direct talk with Mr.Rajkumar, In-Charge of CA INFORSYSTEMS, Trivandrum, their call Co-ordinator, Mrs/Miss. Priya, did not connect me with him and behaved in a very rude, abusive and unpleasant manner. It is not at all advisable to keep such kind of nuisance as a Call Co-ordinator in a reputed firm. M/s.LG should direectly take it as a serious one and initiate some corrective action.

However, since their unskilled technicians put my PC in a irreparrable condition, I am taking up the matter with LG for free replacement of etnire PC with new one.

we bought a lg microwave 2 yrs back.one day we observed that the food placed inside the micro was rotating on the plate but was not getting warm.i dialed the customer care (toll free) i suppose i was connected to bangalore & iwas given an id S8CB0406239 ON 4 NOV, THE TECHNICIAN HAD COME ON 6TH &Said the magnetron needs repair & said will be done on 8 but till date no response.
iam presently in coonoor & my contact no is [protected].
iam sorry but if this is the response then i must say i regret buying an lg product which has apoor after sales service.incidentally i have an LG LCD TV & ALSO AN LG AC.
i guess i have to bear with ur services a little longer, but see i[censored] can help at the earliest.

THE ABOVE FRIDGE IS PURCHASED BY ME ON NOVEMBER 08, 2007. SINCE THAT DATE THE FRIDGE IS NOT WORKING PROPERLY. IT IS OVERCOOLING AS A RESULT, THINGS THAT ARE KEPT IN THE FRIDGE GET SPOLIED. I HAVE TIME AN AGAIN GIVEN A COMPLAINT TO THE DEALER. THE FIRST TIME ON 4/4/2008 THE PERSON CAME AND CHANGED THE TIMER, THE SECOND TIME ON 8/4/2008 THE PERSON CHANGED THE COMPRESSOR AND AGAIN YESTERDAY I.E. 10/11/2008 THE PERSON HAS COME AND CHANGED THE COMPRESSOR. PLEASE CAN YOU JUST RELIEVE ME OUT OF THIS PROBLEM. EITHER BY REPLACEING MY FIDGE OR GETTING IT CHECKED PROPERLY. I AM FACING THIS PROBLEM FOR THE PAST ONE YEAR, WITH NO RESULTS AT ALL. WAITING FOR AN URGENT REPLY FOR YOUR SIDE AND A QUICK RELIEF FROM MY PROBLEM.

Since 18.10.08 I am compaining about my LG Scarlet ( purchased on 03.09.2008.)five times I have lodge my complain on your help line but till date no response from your service person.my complain no.is w8ca1806088 dt.18.10.1008, 21.10.08 reminder 25.10.08
w8ca2601354 dt.26.10.08, 28.10.08 reminder.

feed up of calling

useless service I will recomend each and every citizen of this country to stay away from word LG.and I will co-ordinate with grahak jagoo and publish my article in all news papers.
very very vvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv useless and hope less people.No response till date
I[censored] WANT TO SUFFER AFTER SPENDING THEN GO FOR LG.


TRUTH AND ONLY TRUTH
HOSHANG FITTER.

plece send lg kg 195 pc suite my e-meil id

Dear Sir,
I have purchased/ using lots of lg products such as A.C., Fridge, DVD, etc for a long period of time. And I trust in lg but after repeated and several requests my remote - television problem is not atall solved. I regret to state that today it the last date of my warrantee and the whole year I kept on complaining you with same grevances. Please let me know that whether the remote or the television set/ model is a defective one. Still once again I request you to extend my warrantee period considering it to be a special case. Please refer all the previous complaints earlier made to you. It seems from your acts that lg is not willing to solve my problem wholeheartedly. Lg has any how managed to complete the warrantee period without solving a problem. Isnt it a deficiency in service???????
Thanking You
Now a very dissatisfied customer

Ram Lakhan Prasad

Dear Sir,

I have bought by cash payment "LG 80 32 inch FR 50000ratio LCD TV" from an LG dealer but received actually LG80 32 inch UR 30000ratio LCD TV, the dealer have taken back the TV (we have the sign and stamped receiving copy) but now dealer is asking more prices for the original required TV (LG80 32 inch FR 50000ratio LCD TV) which is much higher compared to the other dealer nearby

1. Pls advise in the event of this situation can I claim my money back if the difference asked by the dealer is much higher compared to the other dealers and I do not want to buy from that dealer or

2. Do I am bound to accept whatever price the dealer offer and have to accept the TV and cannot get my money back

Pls help me

Thanks / Best Regards

Amit Bhansali

Hello,

I am frustrated with the LG service center, I purchased a 25 ltrs Microwave oven from the Giriya’s (Bangalore) showroom on 26th OCT 2008. I was told that someone would visit my place to give a live demonstration of the product within 24 hrs.
When no one is attended for demo, I have registered the complaint to LG service center on 28/10/1008 (Ticket number S8CA2806021). Again same problem no one has attended for demo, I was just call service center every day, always getting false promises. Lg service does understand the meaning of “sorry for the convinces”, every time they say this but till now no one has attend for demo.

Other ticket numbers are s8ca3105399 and s8cb101260, till now I called more than 10 times to LG service center and just iam increasing mobile bill. Now I do not want to waste my time and money and I will do next action ?