LG Electronics Complaints & Reviews

I purchased a 19"wide LG TFT Monitor in July 2008(Flatron L 192 WS). Since last two months, One vertical line has started appearing across the monitor.The product is still under warrentee(Which is for a period of 3 years, Incidently!!!). I registered a complaint with LG customer care(request id:S8CB1106535) and their technician came and inspected the item.He indicated that some part needs replacement.It has been 10-12 days since the visit and I got no information from them, Inspite of my constant follow up.Many times I have tried to convey the problem to the customer care, but am getting no response from the concerned service people.I am totally disappointed with quality and service of LG products and after sales services.Please look into the problem.
K.Sajith
Mobile:[protected]

I have lost my mobile on 26.11.08. I have purchased it on 18th feb, 2010.
Reliance No.[protected]
SKU-HSLG44J1ZZZZ
RSN-RLGHS[protected]
MSN-708CYRN1033574

The Desk Of The Chairman
LG Employment Agency
Recruiting Officials Of*
LG Electronics Co. Ltd ("LGEC")

ATTN:Charan Preet Singh,

Congratulations! On your success and emergency from other applicants
you have been found qualify for the job offered to you. This mail is
coming from us based on the following as agreed by the panel that is
in authority for this project of LG ELECTRONICS UK
The selection and the appointment are based on the following:
1. CV and qualification
2. Mode in which your data is being presented on the employment data
sheet. Attached herewith is your
1. Certificate of appointment
2. Terms of agreement, which you are to read, very well, accept by
printing and signing it.
The Hard copies documents have been sent to the immigration office
earlier for their approval. Upon your Arrival in UNITED KINGDOM these
are mode activities that will take place:
Day 1. Reception from the Airport
Day 2. Meeting of the company senate board
Day 3. Start Day of the seven days Job and work orientation Workshop
Then Work Start after the workshop.
You are required to contact our approved travels agency SWFIT TRAVEL
INTERNATIONAL immediately for the procurement of the UNITED KINGDOM
Visa cum residence work permit clearance certificate which you would
use in getting a visa from the United Kingdom embassy/high commission
in your home country note you will have to add your contact numbers
while contacting this agency.

Contact person: Dr Scott Barry
Designation: SWIFT TRAVEL INTERNATIONAL
Telephone: [protected]
Email: swift.travels.[protected]@live.com

You are required to contact the above if you accept the terms and
conditions of work for a speedy processing of your papers.
Because we have agreement with the travel agency to assist all our
employees especially so that it will be easier for them. So that there
will be no need of transferring of documents illegally by the company
or the employee.
The resident work permit clearance certificate that is needed for any
employee to work in UNITED KINGDOM should come from the SWIFT TRAVEL
INTERNATIONAL here in UNITED KINGDOM.
Note: As written in the terms of agreement, every employee is to get
the traveling documents and incur the expense personally. The company
will reimburse all the expense.
This is because the expense should be incurred by the company but due
to the past experience we encountered by procuring Visas for employees
who ended up using the company to gain resident visa into the country,
we then agreed that every employee should incur the expense of getting
the Visas and the work permit directly from our approved travel agent
and apply for reimbursement through the following.
1. Letter for reimbursement addressed to the Chief Accountant Mrs.
Charity Abel.
2. Scanned copy of information where the reimbursement will be paid.
3. Application for payment of damages incurred during the process of
procurement of Visas.
4. Approval Letter from SWIFT TRAVEL INTERNATIONAL here in United Kingdom.
5. Letter for the 75% advance salary of the first month.
6. Account information where the reimbursement will be paid.*
CONGRATULATIONS!!!
Thanks and God Bless.

Engr. SCOTT FRANK
Chief Recruiting Official
LG Employment Agency
Tel: [protected]

On 30-Nov-2008 I purchased LG LCD monitor W1941S from Malaika Appliances, Mira Road. I was told that selling price is 9500/- which the sales person finally reduced to 9000/-. The product was not available in the showroom and I was told that it will be delivered from their store. Hence I didn't have the opportunity to check the MRP at the showroom. Upon delivery I found that price tag was tampered. I had a suspicion hence rechecked with the sales person today who said that they are paying VAT and Cess on the MRP. When I directly checked with LG Electronics I was told that MRP is Rs. 8800/- but I can get it for Rs. 8050 inclusive of all taxes. So the complaint is Malaika is not only selling at a higher prices but selling it for more than MRP which I believe is illegal.

Dear sir,
I have purchased LG DVD Player on - - - ( within the year ) and same was find fault (Power off autometically) within six month so it is given to the authorised service centre. He delayed it for 15-20 days saying that the said problem was due to the power code and it is not available. After that i came used it later after a month gone i found that the same is happening with a new problem ( auto eject of any Cd or Dvd ) so i again returned to the said Service Station, complained about this but nothing happend they are pretending to same type and ignored this again 19days.
And my problem is they are saying we cant repair this ...Please give some effective advice and oblidge.
Thanks and regards,

Pradhan
[protected]

THE phone numbers stored in uim is not capable of being selected. but the nos are very vell there in the memory which appears while some incomming calls comes.

I had purchased this particular LG fridge Model no. GL-248LMG4/ALIZEBN(IN) from M/s. Vijay Sales at their Vashi Branch ( Palm Beach Galleria ) on 15/11/08 vide invoice no. 15-VSHI1-08SIAO 364 DT. 18/11/08 AND Sales Order no. 15-VSH1-08SO353.
The said fridge was delivered at my residence on 17 / 11 /08 at about 9.30 P.M.
Subsequently this is the third time, we are facing this complaint of freezing compartment not at all cooling.
Every time service center people came and attended to the problem. But the problem is still persistent.presently, even the bottom portion is also not at all getting cooled.
We have not at all changed the settings done by the LG Demo person.We are following all the instructions and advices given by the LG demo person.
So much so we are sick and tired of this particular fridge.Certainly, we did not expect this, from a reputed company like yours.
Request you to either replace this with a hopefully better frige or else instruct the dealer, M/s. Vijay Sales at their Vashi Branch
( Palm Beach Galleria ) to allow us to opt for afridge of an another company by paying out the difference of money if there is any.

Hi,

I purchased a microwave oven Convection model MC 7688DP on 24-Oct-2008. The demo person was supposed to turn up with in 24 hrs, he turned up on 27th. He opened the pack and placed the Microwave oven, started his demo. The timer knob is not working, it is just rotating. He told us this has happened during the transportation, and he would get this replaced. He called the service person and complained. The service person comes on 29th, he soldered the chip board as it was broken. After that it was functioning quite well. Suddenly on Nov 22, when we were preparing the Pizza, suddenly I saw the spark inside. Since then the time knob is not working. I gave them the complaint, on 26th (I was pre-occupied) complaint Id S8CB2604648. After a lot of followup the so called technician turned up today (28th), initially he listened to me, and told me that he will get the parts. When he had come down after another followup, he had not brought the parts. He opened, & saw the chip board. Informed us he will get the part and get back tomorrow. When I asked him to replace the unit, LG is saying they would do if it is inside one month.

I had also asked them to replace the unit when it had happened first time (that was just after 4 days, and the packing was also not opened). LG products are of very poor quality. Looks like they are not bothered about their customers.

Will LG get this repaired? I don't have any confidence that even after the repair the oven will function for a long time. Again I might have to chase them for another repair. Can they replace the unit? Even there is no guarantee that the new unit will work properly. After all it LG.

I have purchased LG Refrigerator model No. 242QM on 06/07/05 from BEST BUY Electronics and Home Appliances RP Road Secunderabad. On 06/06/08 my refrigerator stopped working and I raised a complaint (S8C[protected]on the 10-6-08 your service people replaced the compressor for which they have charged me Rs.1500/- Again on the 20/07/08 my refrigerator stopped functioning and I raised a Second Complaint (S8C[protected] on 24/07/08 your service people again replaced with a new Compressor. Again on 17/10/08 fridge stopped working and I raised a complaint(S8CA 1705835) and on the 21/10/08 your service people replaced the compressor at this time I spoke with SARITHA on[protected] and also with Mr. Tarun on [protected] your HYD TEAM and explained my problem and told them that I will lodge a complaint with the CONSUMER COURT but as they have assured me that further there will not be any more problem with the fridge in future I have withdrawn my case and even they promised to get the service done free of cost but the service provider did not accept for this and charged me Rs.890. Now again the fridge has stopped functioning. As this is a reqular thing with the fridge I feel that you have given me a faulty fridge which cannot be repaired. I urge you to replace the fridge with a new one immediately with out any delay otherwise I will be left with only one option to knock the door of CONSUMER COURT .



V.Sam Harshavardhan

18-29/1/5

Zahid Nagar

Opp Survey Of India

Uppal Road

UPPAL

HYDERABAD-20

ANDHRA PRADESH

Mobile : [protected]

To
Reliance India Mobile

Sir,
My Mobile number is [protected]. I hv locked the complaint too many times at *333 that my messages are not reaching to the place where i want to send. i hv tried to solve out this problem by dialling *333. The executives are providing wrong information sometimes they said that your balance is less than Re.1 but when i listened the balance on my mobile it is Re 1 & 95 paise... sometimes they said that your SMS card has expired but i have done only 800 messages instead of 1000 free messages. The executives are unable & irresponsible to solve my problem. so i kindly request you to solve out my problem as soon as possible.

your faithfully
Anil Karira

Sir,
My no:[protected], I faceing no Network (Signal) problem in my cellphone.My cellphone display "Please Contact Relioence Customer Care" So i contact your customer service many times but every times, they said contact your nearest realience Servive telecom, I go there but your customer service agent refer another telecome.
they do not solve my problem last to week.
So at last i contact u write this complaint please solve my cellphone network problem quikly.

your coustomer
Anil/Guledra
[protected]

dear sir
i purchased a microwave oven from your dealer ALPHA ENTERPRISE om complex B/s jivraj park police chowky, AHMEDABAD on 14/10/2008.
first your company person came for installation.he just plugged and went away.
again we brought in notice of your dealer as well as your custmor care.but from your side nobody turned up up to 1/11/2008.
one your technition named jignish came and declared the system failed due to micro system failure.
again we approched to dealer and your digital care at Ahmedabad. But nobody is replying neither for replacment nor any repair.
pl look in to the matter earliest and solve my problem either by replacement as it cover in warranty period or refund my amount which i have paid towards this purchase.
SANGEETA JAIN
F-72 SHUBHLAXMI TOWERS
OPP.SANGHVI HIGH SCHOOL
NARANPURA, AHMEDABAD-13

Dear Sir,

I have purchased LG TV -20 Gem Sr.No:-804nllgo16584 in the month of 12th Apr-08 from your Bikaner Dealer- Gahlot Electronics. But the TV is not getting power supply from 20th Nov-08 and the same day i had given complaint to rectify. But your service Engineer has came only on 24th Nov-08 and checked there is problem in FBT. Then he committed that spare part is not available at right now tomorrow i will bring and fix it. But today is 26th neither your service engineer nor dealer come and attend the same till date. So your service is very very bad. So kindly give us suggesion what to do. I have called more than 50 times to your dealer and service engineer. we are so much disappointed in this circumstance.

Thanking You
Truly Yours

Harinatha Reddy.Y

We bought one LG Refrigeratorin Dec 2007 and even before completing a year it is sstarted giving the cooling problem, the cooling of the refrigerator is not good at all, after so many requests on phone nothing has happened so far. Pl help us on this isssue.

Pl do the needful & oblige otherwise we will move to the consumer court.
thanking you

Kishore Palav
[protected]

To
The Customer Care Officer, Delhi
LG India Ltd.

Sub: Troubleshoot in the colour tune

Dear Sir,
This is to complain that I Mr. Sharat Chandra Nayak a customer of your valued product (Slim Magic 21” Colour TV purchased on October 2007) face some problems in the colour tune. The only problem is that when the set is on, as many as white spots come on the screen. The spots look like the dew of dawn. It is too awful to watch any proggrame on the troublous T.V.
So It will be a great pleasure if you check & correct the troubleshoots. Please ring me before you make any arrangements.

Hints to trace out:

• My Cell Number is [protected]
• Name : Sharat Chandra Nayak
• Locality: 50 Meters away from Aya Nagar Bus Terminal (Named as Ghoda Mohala)
• Aya Nagar is on the left side on the way to Gurgaon from Mehrauli. (M.G.Road)

Hello,

I had purchased a DVD player from LG. It had some problem in the month of September and i had filed a complaint at LG customer care center during the same month. The complaint was recorded and the respective measures to be taken were informed. An LG official came to check the DVD player and confirmed the replacement of a part which was not working.

LG provided me the details of the part and told that it would have to be ordered for getting it to us. We have been contacting LG since then and till date we have got no positive response for replacement of the part.

Last week i had spoken to LG customer service and they promised to completly rectify it by tuesday (18th Nov 2008). Also, i had come to known that initially there was a wrong part which was ordered and they have re-ordered for the correct part. Then they tell me that one more customer had reported the same problem and he also was awaiting/he has got his replacement(i am not sure).

I have been regularly contacting LG to help me out but they do not respond positively. I have been torutured mentally by them everytime i speak to them.

The details of the complaints made are :

1. Initial complaint date : 05/10/2008
2. Part no to be replaced : orgcmpw8cao500168
3. LG Order No for the Part : W8CB1206395

When i asked them for their official email id i was told that they donot carry any official LG id. They didi not connect me to the manager for the same.

I would like to request this forum to please help me out in getting the same fixed.


Thankyou,
Akhil

Dear sir,

With a reference to the above i purchased lg 29" colour tv on 25.4.2008 at veritas next-pondicherry.

Since from the purchase the colour patches are seen in the screen after sometime (In june) the lg service from pondicherry changed the picture tube. After the two months again the same problem is coming the screen. I complaints in the service station and service engineer. I am totally upset and quit unhappy with your product and the service.

Kindly do necessary steps immediately to replace the tv

Rajalakshmi janakiraman
30, indira nagar extension
Gorimedu, pondicherry.605006

Phone.[protected]. Mobile. [protected]

This is regarding the refund and compensation which I have been following up
for almost a month now for one of the LG.Direct cool refrigerator which had
purchased almost 3 yrs back.Due to some short circuit in the refrigerator, it
caught fire on 14th of Oct, 08 which in turn caused a severe property damage
at my flat.

We had an L.G.Direct Cool Refrigerator 178ltrs which was bought 3 yrs back from a store called as DASS on E-Street, Pune, India in the month of September 2005 on the name of Miss Sumita Malik.Since there was a huge property damage cause due to the fire caused by the product, we have lost the papers(manual, receipt etc) also.

On Tuesday (14th of Oct, 08), we all left our flat for usual work schedules, the
only electrical appliance which was kept on was the Refrigerator. At 11:30 A.M, we got the news from our neighbors that our flat had caught fire due to refrigerator. We rushed to our place immediately and to our worst experience ever, our whole flat was on fire, kitchen being the main source as the refrigerator was kept there. By the time we reached there already the society people had called for an Fire Brigade. It took almost 2 -3 hrs for the fire brigade also to put an end to the dreadful fire. On Tuesday (14th of Oct, 08), at around 2 PM we called the LG service people and at around 6 PM, an inspection team visited our flat.Thier names are –Mr. Rahul(R & D Department).Mr. Reddy(Quality Department and Mr.Kulkarni (Service Department).They inspected the whole product and on Wednesday (15th of Oct, 08), some people from service came and took the product remains with them to investigate the product further. When we asked for the receipt or written acknowledgement for the product, they told us that we will receive the same in 2-3 days which we have not received till date. We also have the fire brigade report as a proof which says that the fire was caused due to the Refrigerator short circuit.

We are from a middle class family. The fire has taken away with it all the assets or precious things which we had at our house. Moreover my sister is also about to get married and we had started collecting marriage articles also for her from which not a single thing is left out. The fire has caused huge property damage. Apart from the property damage caused, we have gone through huge mental stress, work disturbance and mental agony. I hold your company(L.G) responsible for the damage and therefore seek full refund(with interest) for the product and compensation for the damage which has occurred due to the product. Following is the list of articles for which am asking for the compensation.


1. L.G.Direct Cool Refrigerator 178ltrs(approximately between 6 to 7 thousand)
2. Gold Jewellery(approximately between 40-50 thousand).
3. 2 Cupboards(approximately between 7 to 8 thousand)
4. Toaster(approximately between 2 to 3 thosand)
5. Music Player(approximately between 8 to 9 thousand)
6. Mixer Grinder (approximately between 4 to 5 thousand)
7. Other Kitchen utensils and Crockery(approximately between 12 to15 thousand)
8. Food Items(Extra Storage) (approximately between 14 to 15 thousand)
9. Clothes and other valuables(approximately 1 lakh)
10. Guitar(approximately between 3 to 5 thousand)
11. Roti maker(approximately between 3to 4thousand)
12. Tape Recorder(approximately between 2to 3 thousand)
13. Electrical Blanket(approximately between 2to 3 thousand)
14. Blankets and other bedding items(approximately between 30 to 40 thousand)
15. Furmiture(approximately between 25 to 30 thousand)
16. Juicer(approximately between 2to 3thousand)
17. Watches(approximately between 7to 8 thousand)
18. Other damages(fitting painting etc)(approximately 50-60 thousand)




We have found this most unusual. Not only this has caused huge property damage but has also caused unavoidable Tensions/inconvenience to us. In my life, am not ever going to buy an LG product again. This was the most dreadful incident which has ever happened in my life and I hold L.G. responsible for the same. The product was like a live bomb which blasted on the dreadful day.

I have also lodged an online comaplaint on the lg website and the complaint no for the same is[protected].

We have been continously calling the customer care and ppl concerned in the service but no one is bothered enough to listen to us.Whenever we call we are been told that they will reach
back to us which they never do actually.In fact they banged the phone when
we were trying to get the explination from them.Now they don't even reply to
the mails.

In spite of string follow up, nobody from LG Electronics within India has initiated for fruitful solution to sort-out the issues, It is my patient to follow-up with all the concern persons through mobile phone and through Email i.e. Mr Richard Prasad and Mr.Sachin from last one month and the final result is humiliation of myself. Nobody is interested to listen from my side that how much trouble I have faced from last one month due to the fire which caused heavy property damage at my flat.

My grievance related to compensation had not been settled till date. It seems that nobody is interested to understand the real facts.

You are requested to settle the same at the earliest.

Thanks,

Himanshu Ganjoo,
+91-[protected]

Hi!
My Request Ids are

N8C[protected]th August, 2008
N8C[protected]rd August, 2008
N8C[protected]rd August, 2008
N8C[protected]th August, 2008
N8CA[protected]th October, 2008

As per my latest complaint i.e. N8CA0404669, the chassis of my monitor has been changed, the monitor was @ your gurgaon center but I am really sorry to write you that I am having a bit doubt that the screen...

An expensive high end microwave which was purcahsed from 'CROMA' turned out to be a defective piece - after numerous complains the company acknowledged this and agreed to change some of the body parts. they collected hte machine from our house on 30-7-08 with a promise to get back to us in 3 days - as per telephonic conversation on [protected]. as we did not hear from the agency - Digital Care - we called them up and were assure a result the next tuesday. this went on for about two months and then we were told that since they could not get the bill from 'CROMA' we should give it to them as they need to change the whole machine. we e-mailed a copy of the bill and confirmed the receipt with 'Biren Shah' on their end. he again promised 3 days. its 3 and half month now, still nothing has happened...this makes you wonder about the effeciency and ethics of companies in India...I wonder how can they become 'world Class' like this?????