LG Electronics Complaints & Reviews

sir
ibought a lg l1552s monitor 16 months ago and it in the warranty period. it got some black spot in upper corner and now the whole screen gets black after af ew seconds monitor is turned on iwent to the service center of lg in patna bihar but iwas not entertained could u explain the situation
yours sincierly
md shadab ashraf

18-oct-08

Dear sir,
I purchased a convection microwave oven model MC-7688DP capacity 21 litres on 13 oct from Keshari Enterprises satna (M.P) . The dealer told me that demo of the product would be shown within 2 to3 days by lg experts, but it has bee 5th day they had not shown the demo. Kindly make an arrangement to show the demo as early as possible.
Complaint no:WHCA1504692.

YOURS
SUBHASH
JNV RAHIKWARA, SATNA(M.P.)

PH:[protected]

MOB:(i)[protected]

whenever i connect GPRS in my LGKP220, the phone need pincode
number for receiving settings from mobileoffice.please, give the pincode number for my phone

Hi
I have a CRT monitor. In the month of august I faced some display problem and register a complaint on 4th of august N8C80401120 . Your Engineer visited and did some troubleshooting but after few days it again started giving same problem. So, I register more complaints N8C82304726, N8C82304899, N8C83007936. Last sunday your engineer again visited my place and did some troubleshooting, unfortunately since then my monitor has completely gone dead.
I spoke to that engineer and he said the parts are not available. Before your engineer visited my monitor used to trouble me for around 2 or 3 hours, but sisnce your engineer's last visit it has gone completely dead which is doing no good to me.
I am sorry to say but its completely unprofessional and careless atttude wchich was not expected from the firm like you.
I therefore request you to do the needfull as soon as possible.
I also would like to know about the procedure to get a stand by monitor.
I would be greatfull to you.

Thanks!

With Regards,
Sudeep Nigam
+91-[protected]

Sir,
I bought LG Double Door Friz IPC Ref n-Gk-244 Gnu s-711NLL

G003384 at JEMINI PLAZA KAKINADA Vide Bill No.86/61 on[protected].Till

now I filed TWO complaints
1.S8C40104445 on 01/04/2008 and
2.S8CA10001746 on10/10/2008, Both times Iam experiencing

some kind of trouble with your Technicians. This time Your Technician

Mr.Srinivas told me that heis not acquinted with the spare parts and I

was told to wait for 3 days and contact him on Wednessday 14th OCT

2008. Accordingly when I contacted him by phone he said that he has to

go to the office to take the delivery of the courier. But he didnot

turned up. I contacted him today and got the same reply. Then I told

him that I am going to lodge a complaint to your Head Office. Then he

replied that By Tomorrow mornig he is going to attend on my work.The

same has explained you by Phone to your LG Service

No[protected].Your representative took my mobile No-[protected]. and

assured me to convey the action taken in this regard.I also told him

that there is no other go for me to lodging a complaint in the

Consumers Forum if this doesnot work.
I hope you will be kind enough to take necessary action in this

regard. Thanking you
Yours Sincerely,
[protected] Dr. K.Avatara Sarma

sir i have mobile lg cdma rd6250 i could not conect my mobile to my lapto
please help me
[protected]

i want know obout pf enquiry of balance

Model no.-700E, s.no.609nlda008594...

The Ref was purchased by me in Oct 06 from Allahabad. Presently I am posted at Gandhinagar. I had lodged a complaint 40 days back for Ice formation in Deep Freezer. The Engineer from LG visited in the 2nd week of Sep 08 & he told us that Rubber Gasket of the Deep Freezer is the problem & it will be changed. Then the Mechanic visited in the first week of Oct 08 with wrong Gasket. Again I have informed the company thrice in between but in vain.

Dear sir,

I have a lg microwave oven. Its grill has stopped working. I gave a complaint at the lg call center on the 06 oct 08. The service engineer came and diagnosed that the heating element of the grill needs to be changed. He promised to return the next day for replacement of the heating element. Till date he has not turned up. Repeated reminders to him on telephone and to the complaint call center have not yilded any results. Its a sad state of affairs. For a weel rputed company like lg and after sale support in such a disarray it is really disappointing.

Air Cmde Anil Khosla
a-18 man singh road
new delhi
M-[protected]

i m abhijit singh and on 05/08/08 i bought an lg handset model no.3600 on the name of Poonam Singh my aunt but within a month the set getting a problem of frequent switch off even if the battery is full.it happened so many times a day.i went to retailer and asked him to replace the set but he denied and sent the set to service centre and assured me that this will not happen again but alas it happened again within ten days.i again told him to replace the set as it is under warranty period but he told me to get a replacement note from service centre.i went to service centre which is 15 km away from my house.they told me that they can't replace or give any replacement note only they will repair my set.but after second time set flushing also the same problem persist in my new handset.they had told me that if this time the same will happen we will change the pcb and yesterday for the third time i gave my handset to service centre and now they are telling that we don't have pcb in stock, come on monday if there will be any problem with battery we will replace that. LG i.e; life's good but it had become life's bad for me.i just want my handset get replaced.i m not happy with the service and could not afford to go to service centre every month. pliz help me.get me out of this problem.i was about to buy LG-dynamite but now i have to think again because in just two months i visited three times the service centre and when the warranty period will lapse they will niether replace my set nor repair it.what should i do? pliz help me, i have become fed up with these happenings and also suffering loss in my business.pliz, pliz, pliz help me and do something for me.

Product Code LPK3685QC –LG Air conditioner bought on 17.08.08 delivered on 24.08.08. Installation in the 1st Week of Sep’08. When we tried using the AC for the first time after installation on 8th Oct’08 the AC was not cooling. We immediately placed a complaint with the LG service centre. Complaint No W8CA1000357 dated 9th Oct’08.
Two different engineers visited us on 11th Oct’08. They were both clueless about the problem with the AC.
On 12th Oct’08 again a group of engineers checked the AC & failed to diagnose the problem.
In the meantime we placed another complaint thru the LG website. Complaint no[protected]. We received an email from Mr. Ravinder Chaudhry of LG India giving us the contact details of the branch service Manager Mr. Harish Suri. We tried contact Mr. Suri nth no of times but he didn’t respond.
As the service centre had not escalated the matter to the higher level we placed the complaint again on 14th Oct’08 Complaint No W8CA1404736. The engineers once again visited us and were not able to understand the problem.
The point is LG has high end products but not enough qualified engineers to solve the problem. The Service centre has very careless behaviors. We have taken two working days off to resolve the issue.
We have stated to LG that they have sold a defective piece & it must be replaced. If their engineers are unable to solve the problem for the defective product which LG has sold, why as a consumer I should be penalized?
LG refuse to respond on this matter.

This is regarding to the purchase of LG Microwave which was ordered on 12th of october 2008 and the payment was made in full.The delivery of the product was to be on the next day i.e on 13th oct 2008. Though it did not arrive on that day, I had repeatedly called up the person in charge, to enquire about the status.The only answer provided was it would delivered soon. Finally after making calls of more than Rs 200 the product arrived on 16th evening that too with a wrong shipment of the Statrup kit. Again I had to make a call and the answer provided by the staff was, it was diwali rush hence i should come and collect the kit. any how after much begging and request finally the kit was delivered on 17th night 9:30pm. In the whole process i observe that there is no value of customers time and money. Such type of service provided by a reputed shooping outlet like Home town is really annoying and very sad to say that from next time onwards i myself and also will warn my friends to better check from other outlets and get a prompt service.


I will take up this issue seperatly with LG Electonics.

I bought an LG DVD player model no. DV 325 from vasai, Thane, Maharashtra. I was informed by the dealer KRISHNA ELECTRIONICS that LG customer service is very good.
My DVD player stopped working after 3 days. I registered a complaint on 4th of October and till date the DVD player has not been repaired. If i get connected to the customer service call center the ladies speaking over there very politely regret that I have been put at inconvenience and assure that the technician will come shortly, but that never happens.
Earlier I had purchased a washing machine from LG. We use it for washing bedsheets because it just is not good enough for washing clothes.
I advise all the readers to avoid buying products form LG.
As for my case I am planning to go to consumer court and file a case against LG India.

I got brand new handset of LG (model -RD6230)
after six months, product started giving me trouble like:-
1) bateery getting low after two, three hours o[censored]se
2) Not able to get range in areas like pune, mumbai.
3) NOt getting battery charged, after keeping for charging for 12 hours .

After such problems i reached to service center and got replaced my motherboard of mobile repalced in warranty .
Now after six months it again started giving me problem.And the worst customer care started abusing me...
Here Are some details of my mobile ...
1)Date of purchase- 5/03/2007
2)date of replaced motherboard -13/12/2007

if anybody got some solution to my problem write into me at -
[protected]@gamil.com

Dear Sir,

This is my complain for LG 19" computer monitor which I purchased on dated 15.02.2006 form Space Age Computers, 214, Mansarovar, 90 Nehru Place, New Delhi -110019, Ph:[protected],[protected], Fax:[protected], Mobile: [protected]. Bill no. 353.

Product Code: 901BJ.ALEUE
Power Ad- 200-240V-50AZ1.0A
Serial No. 502DIDM5J122
Model No. C19JE-1

First complain no. N8C61704980 and then second complain no. N8CA1603131 from last sixth month I am following it up my complain, but nothing response against my concern.

So, my request is kindly help and advice me accordingly.

Thanks and regards

Subrata Jana
270/3A, Patpargung,
Mayur Bihar Phase -I, Delhi - 110091
Mobile: [protected]

I purchased one washing machine model no. 7519RW, Unit Sr. no. 003716 on 29/09/2008 from JD Electronics, Abids, Hyderabad, AP .On 04/10/2008 one person from the concrned shop came for instalation . But despite his best effort he was unable to operate it due to faulty water input portal .I brought this to the notice of the dealer but he is giving assurance only but not doing needful. As this is a manufacturing problem, I want areplacement of this product failing which I will be compelled to opt for legal root for redressal of my problem

Thanking you

G Nagraju

I purchased LG Split Ac (1.5 T) on[protected] from LG authorised dealer 'Radhika Enterprises' FCI Cross Roads, NTPC-Jyothinagar (PO), Ramagundam Mandal, AP. PIN;505215 (Ph;[protected]. proprietor - D.thirupati. When the pack is opened at home for installation, it was found that Remote & Manual with guarantee card was not there inside. With the assurance of the dealer, I allowed the mechanic to install the AC. But my repeated requests with the dealer failed to get them. I gave complaint at LG website also but to no use.
The dealer is simply throwing the blame on company and replying reluctantly as if he don't have any responsibility.
also from day one abnormal sounds coming from the AC distribution chamber (inside house) causing lot of disturbance. This problem is also not rectified by the mechanic. I gave complaint on LG site also.
S.No: 803 ABWE 022633
Complaint No:[protected], dt 5.9.8
Customer request Id:S8CA[protected]
My Cell No; [protected]

The poor response of company is regretted. The adament & careless attitude of dealer & the mechanic of that shop is highly objectionable.

Hi,

We have been experiencing WORST LG service for our LG Microwave Oven (Model # 7645 BS : Still
under Warranty) for last 5 months.

In last 5 months, we have made 5-6 complaints of non-proper functioning of M/W. 3 times Technician
came to our house to check it with no output.

First time it got repaired in 3rd week of Sep 2008 in LG Service Center (Took LG 4 weeks for
repairing) at KH Road, Bangalore. Technician, Parmesh (Mob: [protected]), claimed that he had
checked the M/W thoroughly, M/W was working fine and life-long there won't be any further problem.
LG didn't send M/W back to us, we went to LG Service Center and picked up M/W. We asked Parmesh
to test it before us in service center, but he refused saying that it's fine.
When we checked M/W after receiving, we got even electric sparking in the M/W and house power
went-off, thanks to LG !!!

Again it went to LG Service Center in End of Sep 2008 at KH Road, Bangalore. This time we informed
LG Branch Manager, Rajesh (Mob: [protected]), also about the problem. It took 2 weeks for repairing.
Technician, Parmesh (Mob: [protected]), again claimed that he had checked the M/W thoroughly and
tested it for 3-4 days, M/W was working fine and life-long there won't be any further problem.
This time after receiving M/W, when we checked it before LG Delivery person: Sudhakar (Mob:
[protected]), we got the same electric sparking in the M/W and house power went-off.

At this point, we sent our M/W back to LG along with Delivery person. Called Rajesh & Parmesh and
asked them to keep M/W with them and warned to go to Consumer Forum against LG.
Rajesh called us back saying that there is some problem in the way we have been using M/W. Even he
told that power voltage is the problem in our house.
He said that he would send new M/W piece with Parmesh and check how we are using it.

As one year Warranty will get over on 11th Nov 2008, LG is just delaying the process of repairing or
providing us new M/W. Two days are over but still there is no information from LG regarding it. When
we called them, they said they will come and check the power voltage in our house. Even they are not
coming for that also. It's sheer waste of time and clear that LG is just interested in passing off the
Warranty period.

We have been going through the mental, physical and financial dis-satisfaction and losses for last 5
months because of the LG WORST service. Even informing LG Customer Services Dept Head Office at
Noida and calling LG Branch Manager at Bangalore, did not improve the situation and no satisfactory
action was taken from LG.

Hence Finally we are left with no choice BUT to make a Consumer Complaint in this forum thinking
that some serious actions would be taken by Consumer Forum against LG about this.

We hope that Consumer Forum will take appropriate action taking Consumer Satisfaction into mind.

Expecting positive and faster response from Consumer Forum.

Regards,
Anuj Bansal
Mob: +[protected]

I REGISTERED A COMPLAINT ON 30th OF SEPTEMBER ON LG CARE CENTRE(COMPLAINT NO. (N8CA0501650)SOME MECHANIC (NAME DILIP) VISITED MY PREMISES NEXT DAY BUT DUE TO ELECTRICITY FAILURE HE DID NOT RESOLVE THE PROBLEM.HE LEFT THE TV SET OPENED AND OVERTURNED ON THE CABINET, PROMISING TO COME ON 3rd OF OCTOBER.SINCE THEN DESPITE NUMEROUS CALLS AND PROMISES MADE ON LG'S BEHALF NO ONE IS BOTHERED TO REPAIR THE SAME.THE TV IS LYING IN SAME POSITION SINCE THEN.
I AM ASTONISHED TO SEE LG'S AFTER SALES SERVICE AND I REGRET TO HAVE A PRODUCT FROM SUCH A COMPANY.THIS IS MY FIRST AND MOST PROBABLY LAST LG PRODUCT.

NIPUN MITTAL