LG Electronics Complaints & Reviews

Complaint no # rnp[protected]
Lg 42” (42ln5120) change of motherboard
I raised this complaint on dec 10, 2017. I was told that resolution turnaround time would be maximum 5 days. After 5 days, i was told that the part has not yet arrived and it will take another few days or so. After that whenever i call, every time call center/area service center/area manager etc inform that part has not been arrived and it will take few days more.
It has been 23+ days now. And today i was told that it will take 10 days more.
I have been following up with your call center, area manager (Sarika), area manager (Sagar), area service center (Excel solutions), salman (Excel solution) and many more on a regular basis and till now i have not received any positive response and it is just getting delayed and delayed.
*i will launch a complaint in consumer court against lg and all of the names provided with highest escalation for:
· providing false information to customer repeatedly

· even after complaint is raised, no action on it from 21 + days

· harassment of customer in view of time, money and many more

· no resolution even after turnaround time has passed and delayed by almost 15+ days.

*i will send a legal notice to all of you including lg, area service centre and all of the persons included*

I have purchased a washing machine on 24/08/2017 and it got damaged on 23/12/2017 and subsequently i lodged the complaint with the customercare and thereafter a technician has visited my place. He has reported that one part has got damaged and he would order the same. Today is 30/12/2017 and for the last 5 days i was following with your stores which is located at ulhasnagar, mumbai. I have contacted the customercare and they have given the number of technicians. Twice they told that the piece has come and it is not matching. It is happened twice. Is it possible to happen the same. For the last 8 days i am facing too much problem and there is no proper reply from your side. Subsequently again i have contacted the customercare and they have given your service manager number, but it was replying that number is being forwarded. So i do not know to whom should i contact for this. If this is the service i am very much upset with lg.

I have a lg washing machine. Few days back on 12th or 13th december 2017 i registered a complaint that my washing machine was not working (Water was not flowing in the tank). An engineer, named pankit shah (Contact no [protected]), visited my house. After checking everything he said estimated cost of about rs 2200 for replacing some parts. We said thats too much pls check & diagnose the actual issue to reduce the expense. He suggested to close the request so that he will get rs.70 from visit charges & than he will come offline & resolve the issue in about 1800. We thought he is familiar with this way of working, we said okay but we were not at all aware that we will not get bill for anything or any part. He visited later & replaced the water dispensing part. That part was not sealed pack neither any bill was given for that. After replacing the part, he gave me the demo where as soon as we switch on the power supply, tank starts rotating. Than he said that main switch board of machine has got some issues & that need to be serviced. I said that we need machine regularly & can not leave it close. Surprisingly he was carrying a display circuit of the same model in his bag (With his name written on it with pen) which he mentioned as one of another client who is out of town so he can fit that in to my machine by the time my machine's circuit gets repaired. After 2 or 3 days he came back stating my machine's circuit is repaired & its working fine now. He placed that & left. On very next day my machine's sensor stopped working & now there is no voice in to it of task completion. Today again he visited & said machine's speakers have got water in to that & they need to changed.
This is utter harassment to client & cheating to lg company. This engineer of yours is taking money from you also (None of my business & m least bothered) & cheating clients as well (Thats my point). Before his visit only the water dispensing issue & after his visit water dispensing, main display circuit & now the speakers, everything is damaged in a span of 4 days. I need your strict actions against the engineer & i need compensation against this harassment with proper & complete repair to my washing machine. I have been a loyal client & a great admirer of lg & its customer service but this guy has shown me the real face of your customer service. He has given his contact details to all my society's lg clients for all products for direct services.
If my this request is not taken in to serious consideration, i will not think twice to reach to your md & than to social media.
I am ankur sinha & reachable at [protected].

Hi

My lg washing machine got power issue and i raised the complaint with chennai lg customer care the issue is with the power panel on the washing machine. The lg technician took the power panel and promised to replace with new one. After week chaser, the lg customer care not responded and technician also not responded via phone.

My complaint was not taken seriously by customer care and today technical told no stock of spare power panel available in chennai.

Worst customer care by lg and no spare parts available even in big chennai.

This is not the service expected from an mnc company.

Even complaint number was not generate

I hope you supply spare part to chennai india and take action on the chennai lg customer care

Worst customer service.

Regards
Dav

Dear sir,
Today on dated 23.12.17 in between 6pm to 7pm, i have gone to authorized service centre of lg electronics india pvt. Ltd at guwahati, name as "rbs refrigeration & electrical, bhangagarh, sreemantapur, h/no.22, near hotel utopia, guwahati-781032" to repair my tv of lg company which was almost dead condition ie no picture and no sound.in the service center they 1st change one board (May be smps where electricity board to tv connecting point is there) and checked but tv not run. Then they checked the another board (May be pcb where usv, entena, and audio jack etc connecting points are there) and tv start running ie became ok.
After became ok i request the concern engineer to check the tv by replacing the 1st new board to original old board as the tv became ok after changing the 2nd board not after changing the 1st board but the engineer told that they already check the 1st board before replace by giving registacnce etc.. "one mechanical sentence which i unable to understand and remember as i am not a mechanic" and at beginning i was not present there and while i was present there they changing the 1st board, so i convinced and paid the bill and returned with my tv and with both the old defective board but i was little confused and disturb about the 1st board.
Though after reaching home i felt very disturb about the replacement of 1st board so i myself opened the tv at 10pm today ie on dated 23.12.17 and changed the 1st new board to the old original board without any repair and i found my tv is ok and last more then 2 hour i am watching my tv without any disturb, which make clear that my 1st original board was ok and they change it unnecessarily which cost is rs.1933.
Sir, as my 1st board was ok then why they changed it? Why they make me bound to invest rs.1933 unnecessarily? Why they try to make me fool on my request?

(Also in lg customer care i register the complain on dated 10.12.17 which registration no is rnp[protected], and next day one gentleman come and taken the report but after that no communication and on dated 15.12.17 i received 2 sms by asking feedback where i replied as no service and again i called to customer care and they given a mobile no [protected] to contact where i tried many times but not pickuped. So today i bounded to search the service center by asking many people and in service center while i asked they replied that they as well as there customer care try to contact me but my mobile was not reachable, whereas my mobile is in full service in these days. Also if they can send sms by asking feedback then why not they send sms or mail if they not found me in my phone?. Also while i replied that i am calling in there mobile no which given by customer care they told it is not working but ringing. Is it a proper customer service?)
Please do the needful and justice.

All details about the parts, tv and bill attached.

Regards
Md ikram hussain
Jalukbari, guwahati (Assam)
[protected] (M)

Lg fridge heating element for ice maker (Ensures line does not freeze) in the door went bad after 10 months. I submitted claim 14 months after purchase and am begging for an exception and have got nothing but a run around, further exasperated by the unbearable experience of having to speak to a cs rep from india every time. Nothing against indians other than the fact i can rarely understand a word they are saying.

We bought top loading washing machine on 4th april 2017 and after a month this machine is not washing clothes at all. It is putting mud back in clothes. We lodged complaint and your service man cleaned up the lint filter and then the agitator but still it is pasting mud in clothes. None of the service center people seem to be knowledgeable and to help and yesterday they closed our service call without giving us the solution.

When we called up they are asking rs.2000 to clean up the drum and when we asked as to why within the first 4 months the drum is required to be cleaned they don't have an answer.
Request you to take back this machine and provide us with a front load as we have realized that this machine is either faulty or not capable of washing clothes.
Most importantly it is not capable of washing clothes and your earliest intervention will be really appreciated.
Please also instruct your service centre people to give out honest answers and not try to lie unnecessarily. We used to think that lg is known for its service but so far the response from your service centre personnel has left us shocked.
I have attached some photos after the wash.

I have a model lmc1543ss microwave and i need a handle. Pretty common part. Part number is 3650w1a111e
Was told by lg to buy a new microwave as it is doscontinued
It is a sad world when manufacturers build in product obsolescence and fill our landfills. A perfectly good microwave built with a faulty handle and now i have to dispose if it and buy a new one. Wont be an lg for sure this time.

Dear sir, I am miss Tanushree Roy, village joyrambati, District Bankura pin 722161 was peaches one LED TV, model no LG 32 LH604T LED set. SL no 609PLMP031131, drop 13/12/2016 from great eastern trading Arambag .from. 5/11/17 to still now I am facing problem to connection of HDMI with my sony music system ( sony system is OK with enether TV) 1st call RNP No[protected] Dated[protected]. 2nd call no[protected] Dated[protected].
Today is 14 Dec, my problem is remaining same . Nobody solve this matter. I am repeatedly request please solve my problem as soon as possible .
Regards
Tanuhree Roy
Mob: [protected] / [protected]
Email : [protected]@gmail.com

I, alok bhargav purchased a led tv of lge from s d electrovision on 15 october 2017 which sr. No. Is 708plkw121637 & model is 43lj525t. At the time of purchase the owner, mr. Goel told me that if i will go for emi no interest will be taken because its a diwali offer. But know i am paying interest on each emi. Pleease help me and solve my problem.
Bill copy attached.
Regards
Alok bhargav

Its all money, for failure of technician company asking to pay 10, 000, unfortunate to be in this situation, mobile was all time favorite had lot of emotion connected with it, they have spoiled it and now they are laughing at customer

Complaint received from pgportal - dear sir my grievance is against lg india, this company is the worst i have ever encountered when it comes to service, i have registered a grievance for my mobile service in consumer affairs under docket number 531844, they have closed my grievance stating they tried calling me many times, but the fact is even after updating my mobile number in the matter which i have written they have completely ignored and have updated a casual response, request your intervention, i am attaching screenshot for your reference - rakesh my last complaint was — dear sir please note that i had visited lg service center in k h road bangalore for mobile battery replacement of my lg google nexus 5 mobile, i purchased a battery worth 900/- through them, the technician installed the battery, the very next day morning much to my surprise the mobile had started to flicker, at times getting off & now the display has gone only notification light flashes every now and then, sir my mobile which has no issues from the day i had purchased has literally become stone

Cannot think that buying lg products could be such a pain and such a frustrating experience. Trusting the company & product of lg and making purchases of home appliances worth of more than 2 lacs has proven to be a big mistake with reference to our lg product purchases made from, m/s vardhaman electronics, sector - 8, rohini, delhi-110085. The purchase includes two 1.5 ton split inverter a/c's, one 2 ton split a/c and one side-by-side refrigerator, which was bought on 31st oct, 2017.

As part of the same purchase of side-by-side refrigerator (Sbs, gc – b247 scuv), the demo installation was booked on 26th nov, 2017, as the dealer had informed us that we can get the free demo/installation done anytime between the next one month from the date of billing. On 27th november, when the technician from royal services, sonipat visited and tried installing the refrigerator, the refrigerator was not functioning. There is power in the appliance but nothing else could happen, so the technician informed us that he has updated/informed about the error to the company and he will call us and let us know about the problems in some time. Whereas, when we did not receive any call from the technician or the service centre, we tried following up to know the problem but we were not given any specific reply and they gave us the number of mr. Rajesh saini at the karnal office to talk by saying that same was supposed to be done within 7 days only not in a month. Since, its more than a month now they would not be able to help. On calling mr. Rajesh, we were told that the refrigerator has some problem in the pcb and so it is not working and he will come back to us.in the meanwhile, we also called customer care of lg for more than 4-5 times as different executives were not able to give proper reply or were not understanding the issue. Customer care replied that we have forwarded your complaint and also directed us to talk to the service centre. Since then, we are trying to coordinate with each and every person possible, it may be area head - haryana (Mr. Rajesh), ms. Seema madan, our dealer m/s vardhaman electronics everyday but issue has not been resolved till today.

After regular follow ups, ms seema, informed us that she has taken the approval of replacement of the refrigerator and same will be done in next 4-5 day. After few days, ms. Seema informed us same is pending with mr. Rajesh. We started following up with mr. Rajesh and he informed us that he has raised the requirement on last saturday and in next few days same will be replaced. We kept following with mr. Rajesh and in last three days every time he used to say that he will call in 10 min or some time but never called back. Today, once again i followed up with him and finally he informed us that this model is not available with him and he has checked that same is not available in entire india hence either he will do the needful for the refund or we can go for some other model by making differential payment

• what about the time period of more than 18 days, we do not have active refrigerator at our home? Kids and entire family is suffering heavily due to no availability of suitable refrigeration space?
• no one from lg called back so far to guide/update/resolve the issue, it we keep making calls every day. (Other than once, ms. Seema called to inform us that she has taken approval of replacement
• we have tried finding (Spent 5-6 days in the market and much more on net for search) the best suitable model which fits in to our pocket as well as going with the interior of my new house, how come same can go for drain like this only.
• how refund of our full amount can compensate our efforts and emotions.
• what about the time and efforts we have spent on making 100’s of call to every person possible?
• what about the money, spent on transportation of the same?
• the treatment given to us is life time, even after making the purchase of rs. 2 lacs +.

We have checked that the same model is available in the market very easily with many dealers as well as through online websites. It is expected that lg should understand the pain of customer and take the same very seriously.

The LG ELECTRONICS INDIA Pvt Ltd
Sir / Madam
Sub:- Repair of LG led TV or Replace –Req – Reg.
Ref:- 1) LG TV 1st Complaint Booked on[protected]RNP[protected]
2) LG TV 2ND Complaint Booked on[protected] RNP[protected]
3) Message to LGEIL on[protected] regarding my complaint of repair of my LED TV.
4) Message received from LGEIL on[protected], that we acknowledge your concern and we have forwarded it to our branch office in order to take immediate steps in this regard.
[protected] : The LG Technician from Nandani Electronics, Hanamkonda, Warangal and taken Photos of TV screen. ( But no information about this is received till now)
6) LG TV 3rd complaint Booked on[protected] from dealer Anil Electronics, Hanamkonda, Warangal - RNP-[protected]
7) LG TV Customer care Operator spoke to me on[protected] from [protected] and connect to me to Manager Nanadani Electronics, Hanamkonda, Warangal but he refuse to repair the LG LED TV or Replace the TV Screen as the warranty is not applicable and suggest me to purchase new panel.( Complaint no.[protected] dated[protected]
8) Your LG customer Care operator told that he is not having any information about the Extended Warranty Card also tell me to send the two years warranty card photo by mail. Complaint No.[protected] dated[protected] Complaint closed)
9) lge.com message Sent on[protected]
10) lge.com message received on[protected] that[protected]Reply to
Customer Enquiry[protected]

I have purchased 43LH600T LG LED TV on[protected] @ Rs.42000/- from Anil Electronics, 1-8-598, Nakkalagutta, Warangal-506001(TS). On[protected] the TV appeared with dots on left side of TV on giving complaint the Nandini Electronics, Hananmkonda technician came and told that there is a small crack inside the TV and it will not come under Warranty, you have to purchase panel @ approximately Rs.20, 000/-.
Sir, The TV is mounted on a wall therefore not able to be easily touched or knocked over.
My version is that on several complaints to the Nandani electronics denying that the warranty is not applicable to me, but the reason is not explaining to me. The panel i-e screen Photos Taken by the LG technician on[protected] and then what is the report, whether it is our fault or company fault or my fault not explained to me. The LG is International company and they can test the fault whether this is our fault or manufacturing fault. If it is our fault then give the test report to us. I have one more Warranty card i-e LG (Life’s Good) Khushiyon ka Upgrade (2 year Warranty) Extended Warranty Card No: DEW16 – and No: 6247695. In Warranty Card it is clearly mentioned in the below that “terms & Conditions Apply, This extended Warranty offer is Applicable from 1st September to 30th November-2016 and I purchase the TV on 27 October 2016.
Usually a crack on the inside of the TV Screen is considered a thermal crack from Heat (an internal failure ) not impact damage.
I am not using this TV since when it received the dots and until I will not receive any solution from LG Company. The Proof should be given to me whether warranty is not applicable.
Nearly two monts over but no solid action taken by lgeil.
I once again request lg tv to repair or replace the panel i-e screen in warranty period.
Enclosures: Anil Electronics Receipt and Extended Warranty card Photo Copy and complaints filed messages.

Dear gentlemen,
This refers to my grievance regarding my lg nexus 5x-32gb purchased on february 2016. It was working well from the beginning. When i was on a conference call on 08.12.2017, all of a sudden my mobile switched off and did not turned on. When i was keep on booted up, it's flashed with google animation and turned off again. As of now, this is the situation, today i had discussed about my issue at lg service centre, vadapalani, chennai. He said it's a hardware problem and we need to replace the motherboard which costs around 14, 000 rs. Being such a reputed trusted brand lg, we had a good impression in their home appliances and we din't face any issues. I kindly request lg to resolve my issue.

Sir,
With reference to my complain dated 23 august at 1:46 (I have purchase a lg led smart t. V. Model no.32lns7ib-te-atryljl, s. No. 402plwr045033 on 30.5.2015 from broadway electronics mart, kohima, nagaland at cost rs.36000/-. After running of 10 months picture & sound of the tv becomes off (Within warranty period). Than an there i have reported the same to the shopkeeper and got repaired after 1 (One) month. Again same problem occurred in the month of 8/2016, i have been complained the same to that dealer and told me that pcb to be replaced @ rs.6200/-. Pcb was changed by the engineer from service centre (M/s. P. M. Enterprises, circular road, dimapur) through the dealer. Again i am facing same problem from 2/8/2017 and reported the same to shopkeer/dealer as well as head of the servicing centre at guwahati. And filled a complain at no. [protected] on 12.8.2017 but till date i have not received any responses). You have lodged complain and given me rnp[protected] is given to pm enterprises. Service engineer from the pm enterprises, visited broadway electronics mart, kohima, nagaland on 28.8.2016 and told me to brought t. V. To market (Dealer shop) than an there i have send the tv to dealer shop and in the evening the engineer told me over phone that the panel of the tv is out of order and required to be replace with the cost of rs. 14000/- plus servicing to be paid and on 1.9.2017 at 1.57 pm i have received a masses that "your service request rnp[protected] is closed. (Reason customer cannot be contracted)" it is surprised to me that how service engineer are not contracted, service engineer also not obtained any sign from me, moreover till date my tv is laying with the dealer shop. Than i have contracted with mr. Suman dutta, guwahati servicing center several time in over phone after hearing all this thing he told me to brought the tv to guwahati servicing center. It is my question that, why i shall be incurred rs. 14000/- as i have already incurred rs. 6200/- within a span of two years

In view of above, why it may not be treated as product was defective and the same tv was sold to me as it is showing problem from the warranty period may please stated otherwise i am bound to file a case in consumer forum.

Therefore, it is requested to you please look into the matter urgently.

Gautam majumder, aao
Indian audit & accounts deptt.
O/o the a. G. (Audit),
Nagaland, kohima-797001
(Mobile no. [protected]

I had contacted the lg customer care service many times since a month to repair my fridge but they keep on giving contact numbers or false hopes that they will sought it out but they don't turn up or even do a temporary service for you. I will never recommend to buy lg appliances instead would leader samsung or whirlpool whose customer service is much better.

Dear lg,

I buy a lg washing machine fully automated model t7208tddlz from vijay sales bhandup on 26th june 2017.

Yesterday (I. E. On 10th dec 2017) when i was open to do the installation of the machine found that there is no book let and warranty card inside the machine box.
When i called to vijay sales they are asking to coordinate with lg call center and when i called lg call center they are asking me to coordinate with vijay sales.

I have a hard copy purchase bill.

Please help to resolve my issue asap.

Thanks & regards
Manoj gupta
[protected]

Pathetic service from lg repairman. I advise anyone registering a complaint to double check all connections and call your friendly neighbhourhood tv repairman before requesting a home visit with lg. All they say is motherboard is either ok or will be gone. If motherboard is gone then replace it. For this statement to be spelled out i dont needa lg technician. Lg technicians wont repair any mother board related repairs or chiplevel repairs or replacements. It is either full replacement of motherboard or nothing.

My tv is a lg lcd 32 inches, recently due to voltage fluctuations the tv was shutting down and starting again intermittently. For some months i opened the tv and rectified it by checking the current input to display and motheboard. But again after a couple of days the same problem would recur. I would again do the same process. This continued for some months after being fed up with this we called lg technician. That was our mistake.

Instead of providing any kind of permanent solution, he started by saying if motherboard is gone then we have to replace it with a new one costing rs.11000. He opened the tv and did the same thing i did and charged rs.767, we asked him for a resolution and he said it is normal for motherboard to go after 7 years. We are lucky that it has worked till now. If the problem recurs then it can be rectified only by motherboard replacement.

This kind of advise can be given by even a 9 yr old kid. For this kind of apathetic and unconsumer freindly treatment we dont have to call a lg technician and get charged for rs.767.

I ask the lg team if this what they mean by customer support and same day
Repair of its products.

The door latch on my LG washing machine has broken and needs replacement. LG will not sell me just the door latch mechanism bit but will only sell the whole door assembly which includes the the decorative rim and the glass window. I had to agree to pay for all three.
Now they insist that i also pay for installation charges. I told them I would go to their service centre and pick up the part myself and install it myself. But they very curtly told me that will not sell me the part and that i have to pay for installation also.That is goondaism . They are holding me to ransom. it is very unfair. Please help me

I have purchased nexus 5x google co-developed device and found bootloop issue which was known even they have extended warranty from 1 yer to 1.5 years but somehow i was coming after 2 year and now the service station says it is motherboard issue and it take price around 3rd part of my device and not ready to replace without any pay and says me to pay around 12000 rs price for it.