LG Electronics Complaints & Reviews

On feb 23, 2018; i have raised a complain for my tevevision bearing rnp[protected]. Inspite of regular followup for appx 15 days, there is no solution and still the tv is not working. Everyday lg representative just postpone it to the other day stating that the parts is not available with us. I would like to know whose responsibility it is to arrange the parts for lg television.. Customer or lg company? Is this the way lg provides after sales service to its client. Is this the way you harass a senior citizen??

Balmukund agrawal
[protected]

I buy a monitor from of lg but had a problem in it thus i report the service center about it, i also said that as it has a problem please replaced it for me, now after more than 15 days i still didn't get my monitor replaced and when i asked service center they answer saying it is in process. So either they are fooling me or what i don't know thus i am putting complain for the same please do something for same

I had git 3 of my spli airconditioners serviced on 28th february'2018 & paid rs. 1298/- towards 2 service since the 3rd airconditioner is under amc. The tcr no. S for the 2 are: rgurggn/20943 & rgurggn/20944 dated 1st march. The service technician's name is mr. Mohammed asif. However one of the airconditioners stopped cooling post service & i lodged a complaint towards the same again. The service technician again came on 1st march & after rechecking claimed to have fixed it saying one of the compressor wires were not connected properly on 28th february. Hiwever post that the airconditioner has stopped cooling completely. For more than 20 years i have been a loyal customer of lg electronics for all my 'white goods' & electronics requirements & have never had such a terrible experience with an unqualified l. G. Technician spoiling a working machine. Please send some technician competent to handle such issues thus protecting l. G. Electronic's brand name & reputation. The airconditioners are registered with l. G. Electronics in the name of mr. Bhaskar basu, mobile no.-[protected]

My lg refrigerator gcl217bsxv purchased on nov. 2013 stopped working not for the first time. A complaint was registered on 25.2.2018. The technician came on 26.2.2018 job no. Rnp[protected] and said it was a problem of gas leak. Next day someone came to refill gas and said it was a problem with the compressor. On 3.3.2108 i was told the compressor part had arrived and someone would come to fix it. However a very rude and incompetent technician mr. Alam showed up at my house without the part and started opening the pcb on which there was no error message and which according to the previous technician was fine and had just been replaced. On demanding where the compressor was he hasn't brought it. Why? No answer, what has he come for then, again no answer. Finally left without doing anything. Called lg again, they said someone would surely come with the compressor, but still nothing.
It is day 7 now and no progress has been made. This kind of service is seriously unacceptable. Kindly take action

Ive bought a lg g5 an year back paying 45000 but exactly one year one month the motherboard is fail to power on the display said by your service center kr road bangalore. They are asking me to pay the some of 12500 to replace the motherboard and also i haven't dropped the phone not even once all this is happening because of poor components used in your motherboard
So please help me replacing the motherboard free of cost because phone is intact except motherboard
Am been using the lg phones from past few years starring from lg g3 this is the first phone having this problem. Looking for the positive reply from lg.

If this will not work i'll take this to further.

Regards
Abhilash k
[protected]

Reminder no.89, till time not working. Why???

D/sir,
Split a. C model no.-lsu6er3s. Anlg. Last 90 days continue complaint for customer care under amc, daily remind by mail and mr. Sakhil mobile no.-[protected]but till time not repair. Why???
Complaint no.-rnp[protected]
622 sector-28, faridabad - (Haryana) 121008, my mobile no.[protected]/[protected]

I went to smartphone service center of LG smartphone but they have denied for giving me services over there(my phone is in warranty period). Then I called on their customer care service, they asked me to talk to their regional manager and to my surprise he rejected my call for 5 time. I called to their customer care service center again but the concerned person kept on making excuses to me and keep on giving me other alternatives, besides they don't have any authority to register any complaints. What I felt is all they want to do is pass the warranty period of 6 months so that they won't have to give any services.

Hi,

Background: i complaint for the internet not connecting (Wifi) and mobile paring (Screen share) is not happening.

Next day technician came (His name is dinesh), and immediately told, i need tor remove the panel. I asked him without removal can be done anything or test, he said no, i have remove it.
He removed the panel with force in screw driver and checked some cable and connected back with force to put back the panel. He tested the wifi connect and paring it is working fine. At the time we haven't noticed the damage happened in the right side bottom corner. Night my brother observed and he told me, since i was in night shift i could called the technical that day. Next day i called him and he said, don't give complaint, today have lot of complaints i couldn't come. However i gave complaint, but the technician came the next day and immediately once noticed said, it will be rejected since we have done some damage.

Still the tv is in warranty period.

Now they are telling we have to pay for the damage. Since the technician done the damage why should we pay for which we didn't done anything.

And the team lead (I think his name is vijay) also asking how you will prove it that technician done it.

Need help to repair the tv screen damage done by the technician.

Hope i will get the response.

- thanks

Sir,
i purchased lg t7281 nddl top load fully automatic washing machine from welcome enterprises, jagatpura, jaipur on 14 february 2018. They have delivered defective washing machine. Your representative came here for demo on 15 february 2018 but he did not inform me about dent. Next day, prior use of washing machine, i checked surrounding then i find a dent in back side (left). Immediately i have informed to dealer on 16 february 2018 but he did not response me. I also send a feed back to lg through a link but lg also did not response me.
Kindly replace my defective washing machine.
I am attaching a photograph of washing machine .
I am waiting your kind response.
Thanks
kutubuddin beg

Hi i have my lg g5 just over a year. From the begging the phone losing gps signal wile driving. The phone was 4 times in the repair centre, 1 be ee and 3 tmes by lg. My phone is still not working correctly. When i call. Lg customer service they just said they cant do it anything else because is wasting of time and they don't gonna do nothing about it. When i ask for a manager the person said that there i no one i can speak to with. I never see so poor customer service as lg.

I have purchased an lg oven on 5th sept.2017 from the reliance shop located at borivali west within two months the door of my oven got stuck to the main frame it’s door also got damaged severely and there's a hole in it due to over heating. Even my hand got burnt because of the overheating of the side frame.
On complaining to the customer care then lg had sent their technician who on inspection said that there might be some internal leakage or that you might have kept some steel utensil inside. That person was reluctant to take my sign on the job sheet. I have signed the job sheet and mentioned that i want replacement of the oven and not repairing. After two days another technician from reliance rescue team had visited my place and inspected the oven and assured that he will see to the matter. After a few days i got a phone call from lg customer care saying that they wont replace my oven but will only repair it and i will be charged for the same. Even though the oven is in warranty period i argued with him regarding the same. After a few days i again got a call from lg customer care and he said the same story to which i denied.
So i visited the reliance store from where i had purchased the oven the technician over there said that they would forward my complaint to the higher authorities at lg. Reliance customer care department wrote several emails to lg. Today again i received a call from lg informing me that they will repair the oven for free but wont replace it and the reason given to me was that i had used a wrong vessel and so the door got burnt. I am using oven of different brand since last 10 years, so it don’t think i am foolish enough to make such a mistake. I don’t want the same product after repairing because its highly risky for me /my family to use such defective piece.
Consumer rights are surely given. But are they exercised?
This is not something you expect especially from a highly valued company like lg.
A microwave oven purchased in september 2017 gets damaged in the first two months of purchase, no concrete solution provided after repeated calls of complaints and after so many months of patience, even when the product is in its warranty period. Is this what we call consumer satisfaction? Where the company takes no responsibility of their consumer's satisfaction as well as safety! Who is to be held responsible?
As a respectable citizen of india, and as a consumer i am aware of my rights and would like to be given those rights. An esteemed brand like lg has been our family member since generation, and would not expect a brand like lg to treat their customers in this way.
I recommend that please think twice before buying this product.

Hi

I bought lg inverter v series just two and a half years ago and it was the top end in the segment then. Usage was frequent in summer
(Four-five months) and moderate during the rest of the year. I bought it for almost 50k for an aluminium condenser.

All fine until 2 years and suddenly ac was not throwing cool air anymore. Lg technician from "crystal air system" in coimbatore visited and said they need to inspect the product in their warehouse and doubted a leak is possible. They took both the units for inspection and under pressure checks they found the condenser coil was leaking and said the replacement would be 8k.

With moderate usage and within two years the condenser coil started to leak. Now why would i go for a high-end lg a/c with a low-quality aluminium condenser coil at 50k when i can have other brands which are way cheaper than this. Voltas five-star ac with aluminium condenser bought at the same time at 26k working fine at home. An ac technician from outside also checked the coil and said the quality of the condenser coil
Is cheap, hence the leak within 2 years and said it is common in lg and samsung.

I should have gone for a copper condenser or some other brand
With a quality coil. It looks like lg is doing a scam to loot its own customers. I am not the only one check out others pointing out the
Same issues from lg air conditioner coils before buying.

I hope lg will look into this issue and resolve my issue at the earliest.

We have purchased lg refrigerator model no.17gl-u402jpzx on 22/06/2017 through girias showroom, near bel circle, bengaluru. Since day one we are facing problem with refrigerator, what ever we keeps it is rotting within 2 days especially vegetable, leafs & fruits. Complained several times with lg service person and also with showroom, they visited & verified the product by setting some temperature in the refrigerator & advised us to wait for few days (This has happened almost 10 times in six months), still the problem is not solved, really we are facing lot of agony & mental stress from this product. First time we have purchased lg product, that too this type of product, now we lost all faith about lg products. Still company people are telling their product is correct & good, they are unable to understand our problem & rectify the same. We hare requested the company to replace with good one or refund our amount. But they are not at all listening our painfull call.

I have purchased my new lg tv befor 4 year back. After one year tv is not working properly. Than after i complain to customer care on continuous basis and similar i paid to local authorized service center. But they are suggesting me to sold my new tv at less amout as 40000. But i denied the proposal. So he ask me to total 15000. I says why i borrow such pain. So please let me know proper justification and support.

Ok listen up i called to day about lg phones mine and my old man are having issues it dont give the full service plane it was dispose to be the 27th for both phones had to buy more minutes so we could use them even though we still had 7 days left and even after we bought minutes he still can't use his i paid 45 last month for both phones and this time 35 have had this problem every time we have 7 days left of service your not holding up to your bargain i will take matters else where if it don't get resolved thank u one pissed of phone user have a nice day

My 32 inch led colour tv bought 11/2 year back is under repair for second time. Last time i had paid around rs. 3500/- to set it right. This time they say it will cost around rs7000/-. My only request is please stop selling such products and cheating poor customers. We people trust you and you in return such third class materials are sold to us... Is there any humanity left

Hello dear webmaster hope you are best, i am writing to you to inform that i have bought an oled lg tv in experience price from an lg selling agency by searching that seller in lg. Ir websites and then i call lg support team in our country and compliant about it, they rejected it and told me we hadn't any contracts with that seller but they had and have

Hi
My Name is Murari Sing Rajput.This is to inform you that I Have Bought L.G LED on 5/02/18 for My sister Marriage from your authorized store. when we opened the LED after 5 days LED was not working. we approach the distributer than distributer denied to Rectify Or Replace the LED. as a loyal customer I am requesting you to look into the matter & provide me the appropriate solution. attached is bill for reference.
my contact no-[protected]

Murari Singh

We had purchase model No.GL-318PNQ5.ASGZEBN on 27th Aug'2013 from LG electronic India pv.t ltd, plot no.51, Udyog vihar, Surajpur Kasna Road, Greater Noida, UP. Also We had AMC No.15050968 dated 06.12.17 valid up to 05.12.18.
The above mention product is giving problem for cooling in the below compartment and we are getting this problem since April'2017 and we had complained number of times to customer care and every time the executive comes and get the cleaning done and since last month the LG executive is saying that the heater of the fridge is not working thus it is not possible to make the product repaired. He had also changed the Bio Meter of the fridge last month.
Now please advise us what to do as we are not in a position to purchase a new fridge and getting lots of daily problems as it is necessity now a days. Thus you are requested to kindly repair our above mention model No. fridge on priority and arrange to provide the alternate new fridge till the time our fridge get repaired.

I had purchased a charcoal heating microwave a few years ago. A month back, the start button stopped working. So, i had raised a service request. A technician came and took the panel, promising that he will get the repaired part in 3 days. He did not return the part, so i called him. He promised again to return the part in 2 days. However, he did not return it. After tried calling him several times and then to customer care, i got the part back in unrepaired state. Thereafter, i was told that lg has stopped repairing such parts. Such a royal cheating by lg. How come they are not able to repair the part of a microwave which they launched in the market a few years back. Lg should be banned for operating in indian market and their customers for a ride.