LG Electronics Complaints & Reviews

Hi all,

I have purchased lg fridge on june 2014. This is to inform you about our lg refrigerator is in repair. We have launched complaint on 2nd of january 2018. The complaint number is rnp[protected]. Lg have assigned the case to co excel solutions. Till now five visits has happened and they charged around 4000/- but the solution has not been fixed. First person came and said we have to change compressor, second person came and told no need to change compressor, we need to change coil. Third person came and did everything but no cooling in the fridge. Fourth person came and told coil is defective piece. Fifth person came and changed compressor and coil, but it is not cooling.
We are behind them since 23 days but no one has solved the issue. They are very careless towards customers and they have their priority customers.
Mr. Sunil talwe, team lead of co excel solutions is very missed behaving person and he say his technicians to leave the work and go for another work.
We want help from you to solve this issue. We are extremely pissed off with this.
Either they should replace the fridge or solve it asap.

I have purchased an lg projector in august 2014. I had sent this for device in early 2016 for service due to overheating and shutting down after some time. This projector was returned back to me and again it continues to have the same issue. So i had dropped this off at the service centre in august 2016. I have been calling to the service centre several time and also spoken to mr senthil who is one of the service head or engineer to return back projector. I have also spoken to srinivasan who is the service manager in adambakkam few times. Today they tell me that the projector is missing. Do let me know how you propose to solve this issue.

I have been a regular user of lg products and i really respect and like the products which the company produces.
In regards to this i purchased a led tv from apollo sales corporation paschim vihar, new delhi. I was repeatedly told by the dealer that this product is a new product in the market and i shall buy this even when i was not convinced to buy it but since we trust the brand lg we bought this product. I belong to a middle class family and spending such a big amount for me is a big deal. Its been an year almost and two days back my tv has stopped working. I am not getting a proper display, the picture is all blurred and white. I have been so tensed since last two days that i am lost as to what to do. Again i cannot spend somewhere around thirty thousand to get this tv repaired. Also when i purchased this product i was told that this product bears an extended warranty but when i called the dealer two days back i was told that this product has no extended warranty on it. This is sheer misguidance and harrasment of the costumer by the dealer. The dealer is representing a brand like lg and this code of conduct is not at all expected. Lg products are expected to be the lifetime products and even your tagline says it all life's good but this is sheer disappointment, just a year and the display is not working. This is something which is not at all expected from lg. I am all lost between the dealer and the company. As a middle class customer i purchase products for judicious use and we spend our hard earned money on a trusted brand like this, but the customer service we get in return is totally unexpected. I am just being harrased and nothing else.
I expect a prompt reply and a solution to my problem and i hope lg will come to a customer's expectations.

My lg fridge had some problem so i called for a support through toll free number. One of your team member came to resolve the issue. He did not solved the issue and said that he will come on next day and will solve the issue and gave his number [protected]. On next day i received a message from lg regarding feedback. Then suddenly your technician called and asked to forward me that message but he did not came.
I saw the message it was with a feedback link when i tried to fill the feedback against him it said feedback already filled. And since that day (16/1/2018) he is not receiving any of my calls.
I am feeling a kind of cheated. Your technician filled your feedback himself without resolving my issue.
I just request you to take some strict action against him. As he himself fills his feedback form without servicing lg customers.

I have purchased a lg tv on 12/12/2017 mobel number 32lj543d actual the bill they have given me is manual which amount of 21500 after one week i got a call from lg head office that i have received a 5000 cash back from strach card but lg retailer is tell now i can't refund the amount what kind of customer services u people are serving please contact me as soon as possible if not i may take any action on the lg retailer rajajinagar my contact number [protected]
Email: [protected]@gmail.com

I purchased lg refrigerator from bajaj electronics (Forum sujana mall) hyderabad. It was delivered next day.
I got a call from lg installation team, next day gave my address details and explained the route. Nobody has come so far, everytime i call them, they are telling one story or not picking up the phone at all. Refrigerator is of no use even after spending so much amount on it.
Installation team is irresponsible.

Our refrigerator is not cooling from last one month and have raised a repair couple of times. Every time i raise engineer comes and takes money and didnt do any things. Still we are following up and every time some new person will come and again same repetition but no outcome.
First time we loged complaint on 8-dec-17 and till now its not resolved.
Worst service of the lg.
I recommend everyone not to buy lg products for there cheapest service.

On 27/11/2017 we bought a lg microwave model no lg mc 2146 bv / 21 conv /mwo, invoice no bh /1718/so /00896 from great eastern behala.

On 05/12/2017 it delivered a broken and disputed oven as confirmed by lg technician jyotirmoy mondal.
Lg company confirmed replacement in next 15 days but even after 19 days they were unavailable. Forcefully we had lodge a complaint at customer care and they provided the number of the warehouse manager.

On 23/12/2017 we spoke to warehouse manager sanjib seth who confirmed the model that we ordered is unavilable at the warehouse at that moment and they don't know when it is going to come again.
After 2days he called me up and asked to go for an alternate model with a higher price for which we didn't agree and asked for the replacement of existing model.

On 02/01/2018 their area manager abhishek majumdar calls us up and requests to go for the alternate model with same or higher price. Helplessness of the situation made us agree to the condition and he assured me to suggest few options for alternate model. Even to give this suggestion they again took 2 more days.

On 07/01/2018, we confirmed on a alternate model with a higher price, asked them to confirm the booking, provide us the bank account no for the money deposition.

But again they all vanished without sharing any information. On 12/01/2018, i again had to call sanjib seth and abhishek majumdar and they said booking will be done next week. Please note they were extending it to 8days to take a simple booking.

Again after no contact, i had to whatsapp a gentle reminder to abhishek majumdar on 15/01/2018 for the bank account no and after several messages we received the account no on 17/01/2018, but he didn't confirm the exact extra amount to be submitted. And still now even after poking twice, they are unavailable.

It is nearing 2 months and we are still stuck with a broken disputed microwave oven. Neither great eastern nor lg is taking any initiative to resolve the matter.

This is sheer unprfessionalism, neglecting and harrasing attitude of the company which we are getting to see. I cannot call them anything but cheaterheads.

I strongly request the consumer complaint authority to take some measures regarding this and provide us some justice regarding this matter. We common people have no other way out except to lodge our grievances to the respective authorities. These giants are taking advantages of the helplessness of the common people.
Please see to our matter.

Nb: i have hard copies, voice recordings, conversation messages and evidences to prove whatever i mentioned above.

The device trance is broken and the device still under grantee we contact the customer support and they told us its defect from manufacturing and we should refund after 35 days and till now they refuse to refund us. This complain from[protected] complain no.[protected]
Customer service in egypt is horrible and thieves - we will never use lg again ; (

Since 8th Sept 2017, have been raising multiple Service Requests at LG Customer Care for the same issue. Issue being lower section of the Refrigerator not cooling. First complaint for this issue was raised on 06/09/2017 (don't have the Complaint No. for it) and latest was raised on 03/01/2018, Complaint No. being RNP[protected]. In between this period, multiple Service Request Calls were logged from my Registered Mobile Number ([protected]).

Multiple Technicians have visited and serviced multiple times, including changing parts, and charged me multiple times for the same issue. It has been over 4.5 months now but the issue still exists. Multiple escalations to LG Team have been made but still they have not been able to resolve the issue. They keep coming back with different reasons but end result is that my Refrigerator has now become non-functional, mostly due to lack of proper expertise from LG Team in timely identifying the issue and resolving it.

My product is only 6.5 years old and had cost me around Rs 45, 000/-. In last 4.5 months, I have already paid around Rs 2000/- to LG Service Center but to no use. I need your assistance in getting a resolution to my problem as emails and calls to LG Team is not helping me any which ways. Either they repair it properly or replace it completely without any additional costs to me.

I am attaching a copy of emails being sent to LG Team (LG_Emails_20180111.pdf). Request your quick action as My Family has had to go through a lot of mental harassment over last 4.5 months due to this. It was and can never be expected from a reputed Organization like LG to treat and dupe it's Customers in this way.

I bought a lg refrigerator model no. Gl-t402ensy. Dnszebn on 17/06/2017. Since, i have bought this refrigerator i am facing issues continuously. I have contacted many times to the dealer and lg company also, but i have not got any response from their side. I have also shared the photos of spoiled vegetable in my new fridge with the grievance team but they never came back. Vegetables are completely getting spoiled in the fridge because of no reason. Please call and speak to me and resolve the matter asap otherwise i will have to take up the issue to the higher authorities.

I submit my mobile to service on lg service centre (Balaji enterprises, 7b, ekdalia road, beside saree kuthir, ground floor, premises of simon day school, gariahat, kolkata 700019) dated 28/08/2017 but till date mobile is not repair and no any phone calls from that service centre. Even i call them continuously no any proper reply from them. On 15/09/2017 got reply from them they will provide d. O to purchase new mobile because mobile was not repair so till date they are not providing d. O.

Please help me and provide me d. O to purchase new mobile (If they repair my old mobile that i will not trust what they repair also my mobile guarantee period is over if any fault found in mobile then they will not repair after receiving mobile phone from them).

I mail to lg customer care continuously but no any response from them.

My name is chandan kumar jha my contact no is [protected] mobile model no is lg k580i (Lg x cam).

Lg team, this is to inform on misbehaviour shown by lg representative (Sitender singh). We called him and he repaired our lg refrigerator by putting 1100/- part. After when he has gone refrigerator was not working as it was expected. He has given his personal number to inform on any issue after repair. We tried to reach him continuously and he has been making excuses and its been 3 months that our refrigerator services are not up and running. This is a poor view of bad staff behavior and very bad on you to show this type of attitude towards customer service. Lkg should immediately take action on it. As my 1100/- and services are completely on stake.

Very disappointing from a big brand, i have recently purchased a lg television (43 inches) from croma, it is getting restarted every 3 days and croma raised a complaint and a lg technician was sent to verify as he took photos, and now he is kind of impression that tv is a month old, it is very difficult to replace the tv but they will replace a board or faulty in the tv,

First of all it is a defective piece sent and how can one say that,

Am waiting for reply from executive and take it further to consumer forum if now replaced the entire tv, it is a hard earned money,

Not thanks, sunil

We brought washing machine and gear box is not working. I would request you to send across your technician to look into the matter. I hope that you will arrange for the immediate redressal of my problem.
Address: opp andhra bank street, d no-2-15, neeladriraopeta, east godavari district mobile no-[protected]. Please take immediate action and send the technician.

We were extremely shocked to observe that fridge internal body started Cracking after 2.5 year.We informed to the seller and nearest LG Service Center.A technician came and checked the Refrigerator . He clicked Photos and taken copy of bill and said will respond back, but they never responded back, we called many times to dealer and he chased complain with service center but nothing fruitful. 7-8 months passed in all this procedure. From last 10-15 days same procedure started with fresh, I called customer care they said technician will come, after a long discussion customer care said me talk to their senior member named seema madan from karnal branch(haryana). I talked with her, she was so rude i explained whole situation she literally said after listen "ho gya aapka". I was shocked and sad to see such rude behavior of a senior member. she said she will call me again after discussion with our local dealer. Today i called her again she said they cant do anything they can only give 15% discount.Hot so reputed company is so irresponsible that i purchased asset of 16k and after 4 years again i have to spent such huge money on it.

I visited a lg shop in kalyan i had to buy washing machine and oven. I was informed that there is an offer on icici and hdfc credit card ie. If i buy by using any of these cards there will be 0 amount processing fee and 0% interest rate on emi and 7.5% of the whole amount will be cash back. Apart from these he also told that if any lg product got burn or damage because of electricity problem they will replace it without knowing the cause. He offered 28lt oven and 6.5 kg washing machine in 42k and said that around 3k i will get cash back. I made transaction through icici credit card on 7th jan 2018. 2 days back i got emi statement and it was showing 42k+2309 (Interest)+207.8 (Cgst)+207.8 (Sgst) and monthly emi 4923 for 9 months. Now it become around 44k of those product.
I inquired with the dealer again he again repeated the same scheme. I also inquired with lg company and icici bank they said there is no such offer. While lg company person said that once they had offer like cash back but that has already expired in month of oct 2017.

I was getting those product in 40k from other shop but because of he misguide and fraud with us i bought. What to do in this case? Why will i pay 4k extra? Kindly suggest me.

As discussed with your customer care complaint registration no[protected] the person attended the complaint location on 09.01.2018 mr jomon mobile -[protected] time 10.46. The complaint item tv lg 22 in awareness of technician the tv base stand molded destroyed. The complaint already discussed with mr siva kumar (Area manager) mobile[protected]
Please look into the matter and solve the problem immediately

I have purchased lg uhd 65 inch tv during june 2015. With 2 yrs warranty.
The problem started from day one. The package received was without the table mounting screws (Which raised doubt in my mind whether the same is the display pence which war in the store)
Post one year of purchase the display panel went blank and got the same replaced by the company as i the tv was in warranty period.
Exactly after 11 months of panel replacement, same issue occurred again and again company was courteous enough to replace the same. But never took the effort to understand why the same issue occurred again on may 2017. While asked for amc, the local service engineer assured that there is one year warranty for the panel, but there was not even a receipt for replacement handed over to me. Now, exactly after 7 month, in dec 2017, again the same problem occurred and the company personnel bluntly says there is no warranty and has to be replaced at cost. While the company had extended 50% discount, i wanted to know why the commitment is not honored.
Why is the same problem occuring again and again.
For a faulty manufactured piece, why am i getting penalized.

We purchased front open washing machine, model no f8068ndp

Then we did amc renew and amc expire on 31 december 2017

Machine was giving problem since november 2017 we have complaint also but no reply no one came t attend complaints

Now they came in first week in january 2018, give us a bill of nearly 10000 as part replacement and other services

I am unable to understand if machine was under amc then why we pay money to them,

What is the meaning of amc if they charge money

Pravesh saxena
[protected]
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