LG Electronics Complaints & Reviews

I have a smart 3d tv model: 50lf6500 with webos 2.0 and i need to upgrade it to webos 3.0 or webos 3.5.
For many reasons:
1- limited applications
2- slow response for any command on screen
3- cannot fully utilize from the smart tv
4- websites like "shahid.net" requires its application to run
5- not logical that my software is not update able as you are continuing a series not a new software, the same are webos
My desirable solutions:
1- send me a compatible update for web os, or
2- the agent to replace my tv with a brand new one with the same specs but with the latest upgrade able software
My email: khaled. [protected]@dar.com

I had transaction of rs 26994 on 24 sep 2017 at lg electronics. At that time i was told i will get cashback of 5% on icici bank credit card and no interest and processing fee will be charges on emi conversion. Now i havent got any cashback till now and interest is getting charged on all my emis. Could you please look into this.

Transaction id[protected]
Merchant - shreeyash electronics

I bought the lg 32 in led tv (Model: 32lb563b) 2 years back through flipkart. Few weeks back, all of a sudden three white spots of one rupee size started appearing vertically at the left most side of the tv.

I googled about it and found some forum that discussed exactly the same problem that i was facing. Looks like it is a common problem in lb series of lg tv that introduced a new technology. Some glass type material covering the led is falling down and that creates a bright white sport on the screen. This is happening due to the poor design of lb series tvs.

Then, i called the lg customer care and explained them about the problem and the solution discussed in the forum. I told them that this seems to be some common problem that occurs in lb series so there should be some fix available in your records and requested them for the approximate cost for fixing this issue. They said that they haven't heard such error so they are not sure how much it would cost and only the technician can come and have a look and asking rs.1000 for just one visit.

Can we legally do something since there is a known design issue in a particular series of model with usage of substandard material and the lg support team is trying to loot money from customers with wrong diagnosis. They would have addressed many similar issues and he would know that it is not a major issue. Instead of fixing it with less cost, why the lg support is creating panic among customers.

I booked a complaint regarding a problem with the tv. It had a flickering issue and the service person came and saw it the same day (24th nov). He said that the led backlight has a problem and that he would come with the parts on sunday (26th nov). Called on saturday again and he said that the parts are ready and that he would come the next day for sure which he didnt. I called on 27th and the sevice center gave the number for tech lead. Now he says that the order is not placed and that they have to pick up the tv for repair. I said ok. The tv was not picked the same day and i had to follow up everyday and finally it got picked up on wednesday 29th. The promised me a 3 day delivery. But it is dec 3rd today and i still didnt get the tv. They would not pick up my calls. It goes to waiting and i have tried calling 3 ppl for more than 10 times each and they would not return my call too.

Worst service ever!!!
And ive not got my tv yet
Hope this reaches the right person.

Req no : rnp[protected]

Dd motor has 10 year warranty but after visiting the team is unable to arrange the part and is asking us to buy a new machine since the lead time is high. What is warranty all about if the lead time is high lg should arrange for a washing machine for us to manage household works and source part till then rather than giving us stupid solution to buy a new machine at 15% discount. I have all lg products coz i loved the brand, my fridge etc. We’re all lg but if all this is the response i will rather buy a new samsung machine then lg. Complaint no. Rnp[protected] attended by prime services.

I purchased a double door 284 litre lg refrigerator on 10th november 2017 and it's door is not closing properly. This might be a small issue and can be made good without much work though. Can you please send an lg representative so that this issue is resolved at the earliest. Hope that this issue will be resolved on timely basis. Thank you very much.

I have purchased above tv on dated 23/11/2017 at dev arc electronics gf 13, dev arc commercial complex, iscon circle, s. G. Road, ahmedabad 380015, gujarat
And this tv mother board is very poor and this tv is mother board pin is crack

Company given to 1 year replacement guarantee and 1 year warranty but i have purchased above tv is not working

I have complain the electronics store but tv is not replaced therefore i have given this complain

Hello,
I had bought a lg water purifier a six months back and it has been damaged. When i had requested to the company for resolving this issue no one had arrived quickly. Your company delays in solving customers issue related to the product bought from lg company. Compared to all the companies in the market according to me lg is too back if talked about product guarantee and product quality and in solving customers issue. Iam totally unsatisfied that i had bought a lg water purifier from your company as iam not receiving proper service from you guys. A month back the purifier had stopped working and after complaining about the issue to the company. The lg representatives took around a month to arrive and solve the issue. According to the lg representatives the water purifiers motor had been damaged so they installed a new motor which costed 7500rs. I had thought that they had done a good service but even though after installing a new motor the purifier had stopped again and again they had arrived and repaired and again after a two days again the purifier had stopped. Iam totally dissatisfied with service provided by your service. I want to exchange my lg purifier as your product is of not good quality and is a total waste. I wanf you guys to solve my problem immediately or else i have a channel on youtube i will have to publish that how i had been cheated, i will publish everything about lg that how lg cheats its customers by selling fake products and of products of low quality with high rates. I want immediate solution for my problem!!!
Contact me :- [protected]
[protected]
My address :- 9th ward, arvind nagar, hospet 583201

I have a lg fully automatic 8 kg turbodrum washing machine. Since last few days it is taking too much time like 3-4 hrs to wash clothes. So i have called customer care number and they sent engineer to visit, at the time of visit engineer has advised me that there is a fault in your inlet motor need to replace it and told the price would be around 4000/- if you buy it from me i will give it to you at 3000/- (Not from the company, from outside). So i ask him i will let you know. I called a diffrent engineer from outside he has just cleaned the inlet water pipe upper backside of the machine. Issue resolved now the machine is working fine.
The thing here is lg has hired unskill engineers that charges us visiting fee doing nothing.
Very pathetic service. Name of the engineer from lg is sadam and contact is: [protected]

Sir (S),

I bought one 43" lg tv having model 43lh576t from kolkata on 11/03/17 and transferred it to kota just two months ago when it was functioning perfectly.

Yesterday on 26/11/17 afternoon we suddenly found that our lg tv was not functioning properly. We had to give a complaint call to customer care twice vide cnp[protected] and rnp[protected]. After second call one lg representative visited my residence at kota and after detecting the issue he raised a quotation of rs.17915/- as repairing charge.

Kindly note that my product is still under warranty. Then why should i pay such a huge amount within 9 months of purchasing an expensive lg product. It should be replaced free of cost. I have taken opinion from outside when i was told that the repairing can be done against a cost of rs.7000/-.

This is shocking as well as a big surprise for me. Is this after sale service expected from a reputed company like yours? Even if you have a policy to recover repairing charges for this instant case, it should have a considerable limit. I bought the product with almost rs. 40000/- just 8/9 months ago (Still under warranty) and now you are asking me to pay another rs.18000/- for repairing of the lg tv.

Kindly look into the matter and tell me what best can be done from your part to give me relief as i am reeling under deep stress after all these incident. As your consumer, i am the only sufferer in this case.

Regards,
Soumyabrata mazumder
[protected]
Kolkata address: 42/g/2, b c chatterjee street,
Belghoria, kolkata - 700056.
Kota address: flat no-507, city center heights,
Bajrang nagar, canal road, kota - 324001.

Purchased SAMSUNG 253 Litres REFRIGERATOR & IFB WASHING MACHINE from PAI INTERNATIONAL ELECTRONIC R T NAGAR Bangalore 560032 on 24/11/2017 as they promised to deliver within next 24 hours and free home delivery but I received both Refrigerator and Washing Machine on 25/11/2017 around 2 PM and collected 400/- towards delivery charges but technician did not turn up for demo/installation, I tried to reach customer care(Manish) on[protected] twice to know the status but they promised someone would reach out, which did not happen.Later in the evening two technicians (Murthy and Sunder) called me and asked the home address and told that they cannot come as they take of other area, This issue made me waste almost 12 hours calling customer care, technicians ect and waiting for someone to arrive.

Service number rnp[protected]
I have been a lg customer with all home electronics starting from tv, refrigerator, ac etc from lg. I have always done amc for quicker service for all my products.
But for the past 1.5 weeks we have been given 4 different numbers and nobody owns and responds to those requests. I don't want to take names but there is a series of technicians and workshops and care centers lg folks who are just getting us frustrated.
I want a quick resolution today.

I bought an lg 284ltr double-door refrigerator (1302rgfl) from fair vision show room bhandup west on (22nd may 2017) vide invoice no (In[protected], n problem get started on like after 10 days first toh it was not giving proper cooling den i complained to fairvision dey sent teqhnician to chck he did something n after dat it was working properly den after 15 days again got same issue. But swear i regret to say that it is not giving satisfactory...

Purchased 42 inches lg led in nov 2015 n since then used it on a table leaving aside wall mounting bracket [flexible type] unused. Now led was required to be wall mounted n it was revealed that the bracket was wrongly supplied for 49 inches size led and naturally my led could not be installed with it. Matter was reported to your gomti nagar branch customer care to the dealer sahu electronics who guided to approach company directly and gave mob no. Of one mr. Bhanu no. Being [protected] who instead of replacing the bracket with the correct size of 42" said that we have to buy a fresh one on payment basis and installed my led with the one fixed type instead of flexible type charging me rs. 1800/- and surprisingly inspite of my request did not give bill for this charges. My request is to refund my unwarranted amount of rs. 1800/- and supply flexible type bracket of correct size.

On 24th nov 2017 at 2:21 pm, i got a call from a person ([protected]) saying they're from sbi card and asked for my credit card details. They told me that they will upgrade it for me and i will get 8000 credit upon giving my details rs 8499was withdrawn from my account. Please contact the website shopvista. Epaykerala and if there is any possible reverse the transaction. Please

I purchased 43 " lg led tv, model no. 43lf540a from ashwani electro world (Lg authorised dealer) kanpur on 07/09/2016 of rs. 39, 800/- bearing invoice no. 30/1474. On 22/09/2017 when i switched on tv, i saw a thin verticle pink coloured line on the screen. I lodged a complaint on 23/09/2017 to toll free no.[protected] and got a complaint no.[protected]. An engineer visited my home ater 1.45 hours from complaint lodged time. He saw the screen and told to my parents that there is some technical fault in the panel, it needs to change the panel and warranty period is expired before 15 days. Hence, the repairing expenses will be about rs. 20, 000/-. My parents called me over phone told me the cost incurring to repair tv as i was in my office and i came to know that warranty is expired few days back.

I shocked to listen such a big expense. Lg is a very big, reputed and trustworthy company. I used maximum electronic items of lg brand. I have lg refrigirator, lg microwave, lg tv, lg washing machine. I suggest my relatives to buy electronic items of lg brand.

But today i regret to say that i lost my faith on lg brand because the fault occured immediately after expiry of warranty period inspite of taking all care.

As the warranty period lapsed few days back, this is my humble request to waive the panel cost of rs. 20, 000 around. I will be highly grateful.

*lg is one of the worst service ever i seen
I was purchased tv almost 5months back
And it suddenly stopped working and i have given to service centre in manglore
From one and half months my tv in service centre till now they can't repair the tv when i call them they telling me all kind off stories i am requesting you those who planed to buy tv please don't buy lg products if service came means they are worst.
If any one have query
Please call [protected]
I have registered my compliment
From same number
This is my compliment number

Dear customer rnp[protected] is given to bhrungara service

Booked a complaint on sep 2017 for my windows ac cooling problem. They took one month and changed the coil for 6500. After fitting noise came out from the ac. Now they are asking 2500 for motor. Do customer looks like a fool for whenever they ask money to pay for it. Last time when the. Mechanic remove the inner part. He broke it as well. I want some one from lg side to take necessary action on this. I have already spoke to gnamuthu manager from lg but there is no proper response from him as well. I want to take necessary action on sreenath engineering for this cheating tricks.

Gnamuthu: [protected] - one who did it help me on this situation (Manager)

Dear lg team,

How can i trust you???

First, i have purchased a new lg plazma tv (Model no-lg 42pn4500) with rs.44, 000/-.in the year of 2014.
After 3 months the panel has broken. So it was repaired by lg service center after six months. At that time i paid rs.20000.

It was run as usual for one year, then again panel issue had arises & charged rs.20000/-. We had do lots of mail & consumer complain. After that your company find out your poor quality of product, then the lg company decided to discount 50%. That is 10, 000. Already we have invest rs.64000 on your company along with rs.2000 extra as transportation expenses to your service center.

Lg company are not faithful & trustworthy to customer. You can see in google also.

I have already complain lodged in consumer complaint (Grievance complain portal) http://www.consumercomplaints.in/lg-electronics-b100246?frommail=[protected]

Your grievance with registration no. Darpg/e/2016/17431 has been disposed.
Logon to : http://pgportal.gov.in/ for further details.

Today if i pay rs.10000, could you provide me life time guaranty???
No!!!
Then why i pay??? One time already i paid to repair. This time the lg company should provide me the service without charges.

I decided for :

Consumer complain against your company
Post in different social media & google
Again post in pgportal.gov.in
Demand for quality certificate from lg models
Rti filing from your company that how can your poor quality product approved by qc (Quality control) deptt.
Also write down mail to pmo regarding the matter & demand for audit of your company for the quality of product & cheating the people.

Now i am mentally, physically, & financially harassed by lg company

Regards
Jiten mallik
Mob : [protected]

I extremely regret to write here again and again on the same issue. Its been around 3 to 4 months i have been following up on resolving this issue. Every time complaint gets registered, ticket is generated and always the service is assigned to sri lakshmi agency, villupuram. And they never solve the issue.

Complaint: not heating properly.
Diagnosis: requirement told was to change a new magnet inside the machine.
They continuously say that the product is yet to be arrived in a day or two and they have visited us almost three times for the complaint for which the product isn't replaced still. Please contact the below address and resolve the issue as soon as possible. Its a long wait though. Totally upset and not satisfied with the lg service.

Address: no 12/b, 4th cross st, eb colony, maharajapuram, villupuram - 605602.
Mobile no: [protected]/ [protected]

Thanks,
Manoharan