LG Electronics Complaints & Reviews

Sir, i have purchased a tv worth rs.36000/_ during warranty period it's pan was out of order however company repaired it. Again within 5-6 months same pcb was out of order and i have repaired with rs.6000/_ through company. Every time i have to wait 2-3 months for repairing. Again on 2.8.17 tv becomes out of order and i have lodge complain on 9/2017 service engineer told me that panel of t. V. To be replaced @ rd. 14800/_. However, in the mean time i have made several correspondence (E. Mail) but no positive response was not made till date.in this regard it may be stated whether it is justfied - cost of t. V. Rs.36000/- after using t. V. 10-12 months, i have incurred rs. 6000/- + service charge and now i have to incurr 15000/- within 2 yrs and maximum period i remain unused t. V., how tv becomes out of order within a span of 2 yrs 3 time got out of order than why should not be treated as defective t. V. Was sold in the market? Or lg company produced such types of products for selling its spare sparts at higher costs? Till date my tv with the dealer hands (Wef.2.8.2017).in view of above, my opinion that either company should repair it frèe of costs or l have to be given order to buy new tv with exchange offer. With regards.

This is the third complaint over this portal, but till date no any action has been taken

Registered/Speed post

To,
The CEO/In charge of office
LG Electronics India Pvt Ltd
Plot No-15 Surajpura-Kasna Road
Udyog Vihar Greater Noida 201805 UP

Sub: Selling of defective piece of Inverter split AC

With reference to the complaints registered RNP[protected], RNP[protected] RNP[protected] RNP[protected] RNP[protected] RNP[protected] RNP[protected] RNP[protected] & much more regarding complaints of a brand new AC purchased on 24/04/2017. The said AC was not cooling properly after a week of installation. The installation was done by the seller. The seller told me that installation ware made by the local people. The relevant points are produced below chronologically.

a. My Ac was running properly. After a week the cooling was slowing down gradually.
b. Generally in the night people set the AC within the range of 23-25 degree for sleeping, but my Ac is working at 18 degree and HC mode, but not able to generate the temperature to a comfortable label as the other brands do.
c. I am sleeping in the night at 18 degree with a thin blanket and service engineer said AC is working well.
d. After that, the Ac machine sudden stopped working while it is running. When I switch off then on the machine get started.
e. CH/23 error is displaying and the machine stopped working till the error.
f. Fog from the window of the AC was blowing more than 5 minutes.
g. Remote of the Ac does not working many times. In the screen of the remote all the sign and signals are been displayed at a time.
h. When I made the complaint, the service engineer who ware visiting the AC said that I am laying and they are not more interested to resolve the same.
i. Then I made video clips of all my claims. Telling lying or truth will be decided by the video in the court room very soon.
j. But the fact is, if I offered them Rs 2000/- only as a bribe, situation of writing of this letter to you would never come.
k. During 6 visit they wanted much more from me but I do not agreed, then the situation become much complex.
l. In the month of November here at kiribuiru the winter season started, I still sleeping in the night at 18 degree. At 18 degree the room must become chill. At 23-25 degree it is not working.
m. Now I feel that there is a fan installed in the shape of AC and sold by LG by the name “INVERTER AC”.
n. Regarding my complaints, I had telephonic conversation with Mr Satyajit, Mrs Mamta Sinha & Mr. Arka Ghosh.

1. Total six times visit was made by the service engineer.
2. During the first visit, the service engineer said that the installation is faulty since it was made by the third party and not by the LG. Hence the Ac is not producing much cooling.
3. Surprisingly he also said that the AC is working fine.
4. Service engineer once at a time how can he say the controversy statement? In one hand it is faulty on the other hand it is fine?
5. During 2nd visit service engg. Said that the electricity fault is there. There is no proper earthling in the electricity. If it is corrected the AC would be working properly. The pictures were also taken by the service engg.
6. In this context I have to say that I am residing in the SAIL’s quarter and the electricity supply system is same in all the quarters of SAIL. In all the quarters all the AC is working hassle free except mine. The above said electricity problem was a Ghost problem. If it has an adverse effect, all the electronic appliances in all the quarters would be damaged immediately.
7. However I made the earthling properly. After that as per the engg’s wording the AC must be run properly, but it remains the same.
8. In the 3rd visit, the service engg said that the AC is fine. However the service engg charged the GAS. After charging the cooling system crashed drastically. But surprisingly the service engg. Again said the AC is working fine.
9. In this context, I just have to say that no one is willing to take the responsibility of getting the products damaged by them. Hence they said that product is ok. Other main question of mine is that if the AC was working fine the necessity of charging GAS two times are not understandable to me.
10. In the 4th visit they again charged the GAS. But the result was same. The engg’s said that there is fault and the said AC will be replaced. However they said that the company has made lot of expenses over this issue and the company will do nothing. I, as a customer will have to carry the AC in the same situation. The company will never change nor repair the AC.
11. I also visited them another AC of Samsung, the service engineer said that the AC of Samsung is much better than LG. Hence is working well compare to LG. The LG is not much better.
12. As an engineer of LG how can they say like that? There are so many AC installed in the same room of other quarters and all are working well. But in my case the problem is out of control to the LG, since it does not intend to expense over the issue. I also wrote on the service report “NOT SATISFIED” but the complaint was made closed at the end of service centre without my consent.
13. In the 5th visit the engineer said the same words. When I told them the AC goes sudden trip, he said I am lying. If I arrange them for a night in the Guest house, then he can pay attention to my complaints.
14. I agreed to that on the condition that if the fault is in my side then I will bear all the expenses and if it is on the LG side, then you have to bear the expenses. Then the engineer refused and my Ac was been unattended.
15. During the 6th visit the visit was made more than a month. During this time the rainy season was started. At the Kiriburu the weather gone chill since it is hill station and the LG’s executive Mr. Arka Ghosh who was monitoring my case have all the knowledge of weather of Kiribru. The service engineer visited my house at 8 PM in the night. The weather of kiriburu was 20-24 degree.
16. In such weather, if a fan is being made on, the temperature goes down 2-4 degree down. In the AC it reduced to same degree below.
17. The engineer also said in such a low temperature the AC cannot be tested effectively.
18. After the visit no any reply was given to me. Then I called Mr. Arka Ghosh, the monitoring officer of LG, he said that the air throw of SAMSUNG Ac is much better than LG. Again they said that the company has made a lot of expenses hence the company will not entertain you. And we do not have any responsibility. The AC is working well.
19. I also requested them to please confirm me in writing, and they said that please mail me. I wrote them a mail up to 2nd reminder, and then I talked over phone but till date no any confirmation was given to me till date.
20. When I made an online complaint in the forum, there are several call ware made to me from LG, but none of the executive was interested to solve the problem. All of them made a call and asked me about the problem. After hearing that they said the same process. When I asked to take the service centre on phone line, all the time the call was disconnected at their end.
21. After that they were making calls on Sundays, since they easily said that the service centre is off on Sundays.
22. I also informed them that if I made expenses o[censored]p to Rs 2000 over visiting service engineer, the whole problem would be solved. But they do not respond accordingly.
23. I also made a conversation with customer care executive and Mr arka Ghosh over conference on phone line, but no solution is there.
24. Sir, I am a Central Govt employee and I do not have much time to attend the service engineer frequently. On attending them I have to take half day leave from the company. So it becomes very inconvenient for me to attend them. Second thing is that I am not that idle to attend them fortnightly and my house is not a guest house.
25. During six time visit they do not even find the solution.
26. The other entire brand’s AC if it is running at 24 degree the room become chill and my AC at 18 degree and HC mode do nothing.
27. I made several complaints, e-mail to the LG’s website, mail to Controlling officers of LG and MR arka Ghosh.
28. All of them said that the AC is fine verbally but in the situation of giving it in writing, all of them refused.
29. The reason behind it is still unexplained. If it is working fine then please write it down and confirm me in writing.
30. If the AC is fine and If I were an engineer I will never charge the GAS TWO TIMES.
31. If there is electricity problem then all the AC and home appliances must be damaged in all the quarters of SAIL.
32. On dated 26/10/17 a message came from BP-LGCARE “your service request RNP[protected] is closed (reason customer cannot be contacted) ”.
33. So many times calls have been made to me from LG care from NOIDA by Mr. Bittu and their colleagues. You can check the call logs of the calls made to my No. [protected] & [protected].

From all the facts, observation is the problem is due to
1. Electricity fault
2. Third party installation
3. I am lying
4. I am not bribing them
5. The Company has made a lot of expenses hence it cannot be rectified.
6. I should buy a SAMSUNG AC or and other brand since its cooling is much better than LG “As per LG service engineer’s and MR. ARKA GHOSH voice”
7. If I made a complaint LG will send service engineer and he will say AC IS WORKING FINE. And so on in the cyclic process.
8. Like last 6 visit, it will be next and next. As all LG channel informed me their intention to not to make it correct.
The probable solution is:
1. The company has made a lot of expense. Hence I should not make a complaint
2. The company has a mind set to NOT TO TAKE A PROPER SOLUTION.
What I should do:
1. I should write it to the directors of the company.
2. If they not resolve move to the consumer court.
My wishes:
1. I want to donate the said AC to the directors of the company free of cost to either install it in their bed room or in the TOILET.
2. Against my donation, I need only a slip containing the name of donor and the motive behind it.

Regards

Ranjeet Kumar
[protected]@gmail.com
[protected], [protected]

Encl: 1. Copy of the complaints made over consumer forum site.
2. Copy of e-mail sent to Mr. Arka Ghosh
3. Copy of e-mail sent to LG care.

I bought an lg fridge but it has a ripple on the top outside drawer near the handle. I need it replaced. How do i do that? Lowe’s is telling me you won’t replace it. That you are having quality control issues and that’s how your producing them. This is the 3rd fridge they brought out and it still has a weird ripple. Please help me.
Annamarie couce
[protected]

Hi,
I am using lg fully automatic washing machine (Inverter direct drive 7.5 kg t8018aeep5) from last five years. Some days back it got faulty and not working. I called to customer care and logged a complaint (Complaint no. Rnp[protected]. Service engineer mr. Praveen kumar visited the place and found one pcb is faulty. But as per them pcb is not available in the market anywhere in the world. They closed the complaint without my concurrence.

Please look into the issue and help to provide any solution and alternate to be faith in lg products.

Regards,
Amitabh bansal
[protected]
Address: 522, blue lotus park, varanasi main road, tc palya post, ramamurthy nagar, bangalore-560036

Lg says life is good, i would say my life is hell with lg. I have an issue with my lg double door refrigerator model gl-t292rpou purchase from aarvee sales yusuf sarai new delhi on 18 oct 2017 just after 10 days my refrigerator does not work. I filed a complaint no rnp [protected], some mr. Amit came and told we will repair compressor i don't want repaired refrigerator as we pay for new refrigerator he told there is no policy to replace this product and till dateii have no solution from lg service team. They are one of the most pathetic, unprofessional bunch of fools i have seen till date who knows nothing about customer service and business. I have been trying to be good to them, by calling customer care, toll free numbers and asking for help and requesting to solve the problem but not anymore. Please take this complaint as my proof...

Hallo sir / madam my name is chandharans rai i call so many to customers care the people respond me, the branch is from aurangabad bihar he come my home after 25/30 call and make me fool after he come again and took money from me the macanic have no idea, what is problem, and now i again complain and call more then 30 times please help me and take action against the service center.

I bought the lg k332 model mobile phone in saravana stores last three months ago. Still the mobile phone is not turned on. I took the lg - direct service centre, address:no:58,
Jawaharlal nehru road (100ft road), vadapalni,
Near hotel ambica embiare. City:chennai service center to repair this repairs on 04/11/2017. Without warranty card and bill, they said that free service could not be done. The only source i have is lg mobile k332, mfg 04/2017and the cardboard is limited. The lg company has been offering a one-year warranty. Hence, i humbly request you to get a free service from the company's lg k332 mobile phone and take me to the customer.
Thank you.
Regards,
S. Anandan.

I bought one lg refrigerator from croma phoenix market city, mumbai on 14th of may 2017.
Engineer who visited for installation ask us not to open refrigerator for next 24 hours. To my shock when we open it next day, we found convertible box and big bottle box broken. I immediately called croma for the same and they ensure me that both the broken parts will be changed soon.
On 21st of may, croma personal requested me to send photos of broken parts which i send them on the same day.
Till today i have received and made numerous calls to and from croma & lg for replacing broken parts, but it is still not done.
Today again i received a call from lg engineer for visiting my house to understand which parts are need to be replaced. I asked lg engineer that they have any details of the parts need to be placed, he simply refused and ask me to allow him to visit my house and see the parts need to be replaced.
Now, today around 6pm when lg engineer examine the refrigerator, he shows me the damage body of the refrigerator from the back side of it. It was damage at multiple places from back side.
Today i totally understood that my the first engineer from lg who visited for installation and demo of the refrigerator ask us not to open it for next 24 hours so that all the damages can be hided.
I don't know what to do now. Just consulted by personal lawyer and he suggested me to raised a complaint from this forum and wait to seven working days. If lg or croma do not replace the refrigerator, then i have to file case against them in consumer court.

I have purchased led smart tv on[protected] on bhagyaa home appliances, triplicane, chennai-600005. Still no lg person came for installation. Daily i am following the show room for installation but no response. At last after 4 days (On[protected] a person called me at 4pm and said shall i come. I informed him that i am not in home shall you come at 6.30pm after that no response from them. I am having lg refrigerator, washing machine and dvd player too. But this time i am very much disappointed with the worst response and service. Please take a necessary action on this.

To,
Service team

Complaint registered with lg india: rnp[protected]
Consumer forum complaint number : 492166 dated 2 november 2017

I would like to inform you that after several communications through the mail and repeated complaints being lodged from our side, we are still to get any solution for the same.

I am afraid to say that a brand like lg would have such a response team and so poor technician team is so regretful. I have recently ordered 5 ac from voltas, but one of our
Staff through the recommendation of "reliance store, benachity, durgapur, west bengal" influenced me to buy it, i agreed. The salesperson induced me to buy with good offers.
From the day it got delivered we have been facing few and negligible problems like automatic switching off etc, but we neglected as these were minor issues.
We have recently opened our company branch in durgapur, and expecting it to be better machine paying rs. 35, 990 (Very high as compared to other better brands in the market), we installed this ac in our director's room.

After some much of hassle, this machine stopped working on 08th october 2017, on 09th oct 2017, we lodged a complaint at the same reliance store. Mr. Partha mondal (Ph. No. [protected]) from reliance entertained our complaint and referred to mr. Sanjay (Ph. No. [protected]) for a site visit.

Mr. Sanjay visited our place on 11th oct 2017 and gave feedback that there is some problem with internal parts.

After fewdays, i got a call from them saying that the ac motor has arrived and the service boy is on his way to my home. I rushed home and later came to know that the motor is not getting fitted in the ac and they have an issue with the pcb as well, i don't know why lg hires so much unskilled technician and i was asked to wait again with no specific date.

For few days next, we didn't receive any response, so we called them, again and again, generating several complaint tickets.
Your company technician has so much courtesy in solving the issue that they never called for serving the problem but called again and again to close all the extra tickets that have been generated by you.

Till date when we call your technician subrato ([protected]) and your area service manager mr. Biswajit banerjee ([protected]), we have never got a fixed date when will the ac spares be delivered.
Your technician and manager are continuously giving a false commitment. Initially, he promised for 4 november and now he is committing for 25 november 2017.

I would like to mention few points to you :

1. Our director is facing health issues due to the same, since 9th october, he was trying to stay in the place, compromising his health and had to visit physician twice bearing an extra cost to the company. If due to this he facing any serious health issues, who will bear this cost?

2. Due to above points, we have faced work loss. Due to this our director has taken a leave till we get this fixed and he had to move to our kolkata branch which incurs a huge traveling cost on daily basis. Who will bear this cost?

3. The ac was purchased on emi and we are paying interest on the amount. This ac is not working from last 1 month and will not work for more 2 months. Are you going to pay the interest for these 2 months?

4. What about the mental harassment we have been facing due to this?, continuous threatening calls from your lg team to drop any additional complaint were made and they said that if you do not drop the other complaints and leave it open, lg will not be able to serve me.

Based on the above points, i have realized that the product was faulty and lg products have only a life period of 6 months and there is no scenario i want to proceed further with lg.

I want a refund on the same as the standard of product & services from lg is not at all acceptable and recommended.

Initial complaint registered with lg india: rnp[protected]
Consumer forum complaint number: 492166 dated 2 november 2017

Please refer the complaint number from consumer forum mentioned above, i have already lodged a complaint on 2 november, taking them in the loop.

I would like to close this asap and get my refund on the machine so that i can purchase a better quality product from any other brand.

Looking for an early closure.

Thanks & regards,
Bharat sharma

I have an issue with lg refrigerator (Not in warranty) so i called lg service center on 23/10/17. I was expecting a service guy from lg company, two guys turned up on the same day for service but they are not from lg company.

They charged me 2100/- saying some parts are not working.

After 2 days my refrigerator issue bounces back, i called those guys to check again, no response.

Later i called lg service center on 28/10/17 to raise complaint. I got a worst response.

So guys please don't buy lg products they wont be any payed service also after your warranty.

There was white spot issue on screen our tv that's why i called customer care. They had sent one guy. But this guy he is not returning our tv even if i called him he is not picking call also
Please return out tv as soon as possible. Take action against him
Customer guy mob no:- [protected]

My number is:- [protected]
Email id:- praveena. [protected]@gmail.com

I had purchased lg led tv in june 2017. Their after sales service is very bad. They have taken an amount of rs.5526/- for amc. Nor they have sent me the hard copy any document for the same. Its been more than 4 months. I also put an online complaint and also called helpline number. They gave me service centre number which nobody respond. I have been duped by lg india.

Bought the lg 32 in led tv (Model: 32lb563b) 2 years back through flipkart. Few weeks back, all of a sudden three white spots of one rupee size started appearing vertically at the left most side of the tv.

I googled about it and found some forum that discussed exactly the same problem that i was facing. Looks like it is a common problem in lb series of lg tv that introduced a new technology. Some glass type material covering the led is falling down and that creates a bright white sport on the screen. This is happening due to the poor design of lb series tvs.

Then, i called the lg customer care and explained them about the problem and the solution discussed in the forum. I told them that this seems to be some common problem that occurs in lb series so there should be some fix available in your records and requested them for the approximate cost for fixing this issue. They said that they haven't heard such error so they are not sure how much it would cost and only the technician can come and have a look. I booked for technician visit.

The lg technician came in few hours and had a look at the tv screen and checked the ports with a meter. Without opening the tv, just by looking outside itself, he said the led strip is gone and needs to be replaced completely. He said, it would cost 5000 plus service charges etc. Its been just 2 years and the repair cost is almost 30% of my actual tv cost. I was bit hesitant so i told him that i will think about it and give a call back. He charged me rs.300 for this visit.

Later that day, i decided to open the tv and check it out myself. I followed some you-tube videos and open the panel and found that 3 one rupee size glass materials that was covering the leds were out of place. I fixed them at right place and assembled everything back. The white spots were gone. Its been almost 10 days now and its all working fine without any issues.

The complaint here is,

1) poor support: if it is common problem due to poor design, why lg customer care is not aware of it and support the customer with right solution.?

2) poor design: if there is a known design issue in a particular series of model with usage of substandard material, why can't lg provide free of service?

3) poor diagnosis: why the lg support technician is trying to loot money from customers with wrong diagnosis? He would have addressed many similar issues and he would know that it is not a major issue. Instead of fixing it with less cost, why the lg support is creating panic among customers and trying to charge them more?

Warning
Don’t buy lg mobile

Dear friends

The lg mobile is the worst mobile i ever seen and used in my life.
My name is animon. A. John, hailing from kerala i bought a lg g4 stylus mobile on september, 2015. Immediately after one year warranty period, the display was gone while i was speaking. It was replaced on may, 2017 on payment of rs.4, 500/-. Now, on 27th october, suddenly switched off while i was speaking and when i reached service centre, the service man told me that there a complaint dictated in the board and for replacement of board, another rs.6000/- to be paid. As such, i am declined to service replacing the board without any service guarantee.
So, i hereby advice my friends that pls avoid to by lg mobile phones.

I am not satisfy for your service and in future i can not recommend any person to buy lg product, because on 28 of oct i purchase lg washing machine from neelkanth electronics in varanasi (U. P). Your technician was coming for demo & installation on monday he install the washing machine in ground floor but i want to install in first loor when he was coming for installation my wife was alone in house so your technician install washing machine in ground floor and next day i call in your customer care here i talk to miss nency she talk me in very bad manner so i was so scared about your service. She told me for service charge why should i pay service charge for new washing machine. Please take action about my problem & ask your employes why she was tallking like this. I am very valuabel customer of lg brand. Thanks amit motwani.
Lgld

It was so long journey resolving service issue of my refrigerator which has proved that one should never extend service contract of the company.

I had complained for my refrigerator in the mid september.

Technician has visited on time and checked everything and found malfunctioning of circuit.

Post 10 days of tecnician visit i got call that spare part not available for the refrigerator model and they asked me to suggest other model since my refrigerator was in the extended warranty.

It was not expected from the company like lg for non availability of spare.

Post discussion with area manager sh sumit barve regarding this issue and subsequent replacement offer given by sh. Sumit barve, i have transferred 11390.00 to lg account for replacement refrigerator.

However till date i have not received replacement product.

With this mail, i would request you to act on this issue and resolve this matter by today or refund my money and replace spare part.

Regards,
Pratik shah
[protected]

I had purchased a washing machine on 18.06.2017 in the name of s. P. Singh. This machine is not working properly as noise of this machine in so high. I complaint about it at your consumer care 03 time but no solution is provided so far. I am very up set due to non providing of proper solution. I again requested to resolve my problem or change the machine. I also brought to your kind notice that i am having 05 equipment of your company i. E refrigerator, 32 and 24 " led tvs, microwave oven and this one washing machine, out of five i am facing the problems in 03 products. Now i am lost the trust on lg company if the above problem will not resolve with in one week and i never purchase or recommend to any one for purchase of l. G product.

Thanks and rehards

S. P. Singh sirohi.

Sir/madam
I the customer of the lg service, ihave purchase lg 32 inch on 15/10/2017 and give call for the installation on 26/10/2017 to install tv. But on the 29/10/2017 morning engineer has first told me he will come on saturday 30th october but on 30th he again told me that now he will come on 31 oct after that some inaprropriate type o[censored]nprofessional language he refused to come for the installation and used slang language from gangtok service center with mobile no [protected]. Now i requestt you to kindly pay the attention and provide the installation facility as soon as possible. I am waiting for your positive on this issue.

Amit kumar
Ravangla south sikkim
Sikkim 737139
Mobile no [protected]

Technical details
Name of shop - music corporation. B-71bidhan market siliguri 734001
Name of customer-amit kumar
Description of tv-lg32inch led tv modal-32lj522d
S/no-707plef002372
Installation registration no-rnp[protected]
Date-26th oct2017
Address of customer-ravangla south sikkim 737139
Mobile no [protected]
Mobile no of service enginer/customer-[protected]

The lg refrigerator was purchased and gifted a month ago. Within 15 days it stopped working. The lg technician visited twice and said that the compressor and other parts have stopped working. It is a very embarrassing situation that even after choosing lg (Preferring over other brands) such problem has arised within such short period. I have requested to replace the product immediately both to the dealer and comfort service, vapi service centre.
Talking to them i am not satisfied with their feedback therefore i raise my concern to you to justify my choice and to overcome this embarrassing situation