LG Electronics Complaints & Reviews

Motherboard of this tv needs replacement every now and then. I had to get motherboard replaced within 2 years o[censored]sing this tv. My tv has stopped working again and it needs motherboard replacement. I checked with lg customer care which directed to me local service center (Balaji electronics) in hadapsar, pune. Local service center person says, that the board is not longer available and tv should be replaced with a new one. Complaint number: rnp[protected].

Such a horrible company that it does produce parts of such a expensive items that people will need to throw it away.

Hi lg,

Please refer the below mail chain that i followed till 1 month after buying the top load lg washing machine but no positive response from your side. Thus, i have escalated the issue to consumer court. You will soon get a notice from my lawyer.

Mail chain:

Mail sent on: sun, jan 28, 2018 —
Hi lg,
I bought an lg washing machine on 27th january with given model no: t7567nedlr. This product does not work
Well as it does not wash the clothes and also takes an hour to wash clothes which seems to be disappointed. My
Mother is in complete disagreement or dislike your product as it does not solve her washing purpose as compare to
Her last semi automatic machine. I request you to please take some action so that she can get properly washed
Clothes without wasting so much time which is more than an hour. She is feeling unbalanced after working on the
Machine which seems a regret for me to gift my mother this lg product after exchaning her old semi automatic
Machine which was working far better than this product. Please find attached invoice for more reference.

Mail sent on same day mail sent on: : sun, jan 28, 2018 —
Hi lg,
Let me tell you, after raising a complaint (Service request no: rnp[protected] two engineers from lg support
Came to our house and we requested them to wash the socks and a towel (Whose pictures they took) which they
Completely refused and also shown few clothes which we washed (Pics with them) as they said this lg fully automatic
Is basically meant for people who does white collar job and keeps their clothes less dirty which seems like a ridiculous
Answer. If it is the case then lg should keep the note on these washing machine that this is not for middle class
People whose children clothes and other dirty stuff such as socks, pants and other would not be cleaned then what is
The meaning of this fully automatic machine when finally my mother has to scrub all clothes again and again. Lg
Commits life's good, does it actually made our life good, the whole day went wasted due to this product which was
Supposed to make our life good. This hurt my mother mentally as she was worried about her product and money.
Please do something otherwise i would escalate the matter to consumer authority

Mail sent on: mon, jan 29, 2018 —
Hi lg,
Today on 29th jan 2018, engineers again visited for troubleshooting the machine and they tried washing the clothes
For 30 min and when clothes could not wash properly, what they suggested my mother that this machine can't wash
Dirty clothes (I. E. Socks, towels, pants, kitchen clothes) as this machine is meant for office people (Their wording: white
Collar) not for middle class people then let me ask them or lg what about children clothes? Are children also consider
As office people (White collar people)? And why this product is available without a note (Not for middle class people).
Please don't send anyone now for troubleshooting the machine as my mother stays at home and she feels like
Unbalanced by arguing them. Her trust on top load has been vanished. Please return our exchanged product and
Refund our money. We are not satisfied with the given product and two visits of engineers proved it itself.

Mail sent on: tue, jan 30, 2018 —
Hi lg,
It seems like we are handcuffed due to delay in process. Give us solution soon or we will escalate this to consumer
Forum.

Mail sent on: thu, feb 8, 2018 —
Hi lg service,
Fyi, after so many follow-ups, i have not got the solution of my problem, your area manager seema madan (Phone
No: [protected]), of lg had directly said that the product was working fine and she refused to take the product back
Or refund my money even i am facing issue since i bought the machine. Hence, i have escalated the issue to
Consumer court. I am sending a written letter to company head office.
Note:
They took photos of dirty clothes (Such as kitchen clothes, socks) which they directly said that machine would not
Clean these clothes even though i challenged them to come and wash in my ifb fully automatic machine which they
Could not accept. Also they did not take the photos of regular clothes (Shirts and pants) which were also not washing
Properly. I can send you the pics of clothes which i washed and which lg service center engineers refused to be
Washed by lg machine.
Note: this product/service has given mental and final stress to my mother. I would not stop here and ensure you if it
Does not resolve asap, i will escalate the issue to utmost authority.

Note: regarding the same concern, i have talked to sahil k chaudhary ([protected]) of karnal branch, seema madan ([protected]) and ashutosh[protected] and sent mails to company managers (Nita linz, ashok chugh) but all in vain. I ensure that i will escalate this issue to utmost authority

I bought an lg washing machine on 27th january with given model no: t7567nedlr. This product does not work
Well as it does not wash the clothes and also takes an hour to wash clothes which seems to be disappointed. My
Mother is in complete disagreement or dislike your product as it does not solve her washing purpose as compare to
Her last semi automatic machine. I request you to please take some action so that she can get properly washed
Clothes without wasting so much time which is more than an hour. She is feeling unbalanced after working on the
Machine which seems a regret for me to gift my mother this lg product after exchaning her old semi automatic
Machine which was working far better than this product. Please find attached invoice for more reference.

My contact no: [protected] and email id: gauravarora. [protected]@gmail.com

I had purchased air conditioner (Split) lg lsa5ur3a during 2012 at visakhapatnam. On 01.06.2017, when i shifted my residence, i got it dismantled and re-installed with paid servicing through the lg customer care. As the indoor unit cover got damaged, i requested the service engineer to arrange for replacement. I was assured that order for the spare part would be placed and get is replaced on payment of actual cost which i readily agreed to. However, no action taken inspite of my repeated follow up with the head of local service engineer team mr. Raj kumar, mobile no. +91-[protected]. Subsequently, he stopped receiving my calls.
Left with no other option, i once again lodged complaint through customer care for servicing and replacement of indoor unit cover on 03.03.2018. The local service engineer promptly reported and after checking the unit, found the gas has leaked and advised me that they would place order for new indoor unit cover and after delivering it, they would attend for servicing. Now, when i enquired about status of order for new indoor unit cover, i got no response.
I request lg authority to advise the local service provider to address my issue immediately as summer already started and i have waited too long since last june 2017 to get my lg split ac working.

I am banurekha, from coimbatore, i bought a lg air conditioner before 3 years, and due to some technical issue it got some repair to run, and i booked lg service to attend the repair, they took and informed that it has compressor problem to solve, though having 5 years warranty i claimed for lg company to claim the compressor charges, but they are refusing that telling silly reasons to that it cannot be claimed and asking me to pay around 13000.

Mr. Anand and mr, harharan, who is in crystal lg services coimbatore, are the concern persons spoke with me very harshly that the product wil be return if i dont give the confirmation within half an hour to one hour...

It is really very bad service as iam having all the electronic items in lg company and even suggesting others to use it,...

But as a regular customer it is very inconvenient to handle the persons in service centre over here.

Please warn them and make my request of complaint to take it serious to finish my requirement.

Bought a new lg split ac from outlet electronics, coimbatore [17feb2018]
Lg ac installation team from tirupur visited my home and installed the ac but the product was not working.
Another ac technician visited home for troubleshooting and confirmed that the unit is defective.
I contacted back outlet electronics from where i have brought this ac to replace it. They directed me to contact lg customer care to resolve the issue.
Lg service, tirupur said that they will not replace/repair it as the unit sold to me bearing a serial number is already registered with some complaints.. Being i have brought a new air conditioner, how can it be already registered with complaints?
I have informed lg customer care and also to lg grievance redressal team also about the issues.

I have got some calls with irresponsible response from lg cutomer grievance redressal team. No resolution given by @lgindia for my below complaints no:
Cn[protected] [28feb2018]
Rnp[protected] [2mar2018]
Gcp[protected] [3mar2018]
Gcp[protected] [6mar2018]
Gcp[protected] [8mar2018]

I have posted the issue details in lgindia's twitter and facebook social media pages. But still got no action from lg to replace the defective product delivered to me. I am in the process of filling a law suit in a consumer court with all the evidences i have collected so far[emails, purchase invoices, lg service form, call logs, recording, etc]

Today on 8 mar'18, local service dealer has charged rs 590/- for only one small pipe pushing back to its original position which was slipped out of its own.

In my view for this non repairing activity dealer should not charge this much of amount as service dealer is local only and his person is coming from within 2-3 kms.

Other detials :

Lg washing maching (5yrs old)
Amount charged - rs 590/-
Rnp no.[protected]
Tcr no. - rdes 2/40142 dt 8 mar'18

Even receipt of this amount is not provided.

Senior team is requested to look into this issue and arrange refund of the amount which was taken from my wife while i was in office.

Am varaprasad.I had purchased a LG front load washing mechine on 04-03-18 at aadishwar electronics, Near Orange hosipals, LB Nagar.The payment also done with capital first finance.The store incharge told me that delivery will done by tomorrow i.e 05-03-18.But still i am waiting for my item.they are not respinding properly.they says it will come.I felt very bad about this.

I have been defrauded of rs. 7700 by lg authorised dealer messrs apollo sales corporation situated at plot no. 2 vaishali pitam pura delhi 110034 while purchasing oled tv.

I tried many times with the dealer but of no avail.

I would request lg to instill some ethics in the concerned dealer or alternatively blacklist such dealer.

Kindly help me to get my refund of rs. 7700 back from the dealer.

I shall be obliged.

On feb 23, 2018; i have raised a complain for my tevevision bearing rnp[protected]. Inspite of regular followup for appx 15 days, there is no solution and still the tv is not working. Everyday lg representative just postpone it to the other day stating that the parts is not available with us. I would like to know whose responsibility it is to arrange the parts for lg television.. Customer or lg company? Is this the way lg provides after sales service to its client. Is this the way you harass a senior citizen??

Balmukund agrawal
[protected]

I buy a monitor from of lg but had a problem in it thus i report the service center about it, i also said that as it has a problem please replaced it for me, now after more than 15 days i still didn't get my monitor replaced and when i asked service center they answer saying it is in process. So either they are fooling me or what i don't know thus i am putting complain for the same please do something for same

I had git 3 of my spli airconditioners serviced on 28th february'2018 & paid rs. 1298/- towards 2 service since the 3rd airconditioner is under amc. The tcr no. S for the 2 are: rgurggn/20943 & rgurggn/20944 dated 1st march. The service technician's name is mr. Mohammed asif. However one of the airconditioners stopped cooling post service & i lodged a complaint towards the same again. The service technician again came on 1st march & after rechecking claimed to have fixed it saying one of the compressor wires were not connected properly on 28th february. Hiwever post that the airconditioner has stopped cooling completely. For more than 20 years i have been a loyal customer of lg electronics for all my 'white goods' & electronics requirements & have never had such a terrible experience with an unqualified l. G. Technician spoiling a working machine. Please send some technician competent to handle such issues thus protecting l. G. Electronic's brand name & reputation. The airconditioners are registered with l. G. Electronics in the name of mr. Bhaskar basu, mobile no.-[protected]

My lg refrigerator gcl217bsxv purchased on nov. 2013 stopped working not for the first time. A complaint was registered on 25.2.2018. The technician came on 26.2.2018 job no. Rnp[protected] and said it was a problem of gas leak. Next day someone came to refill gas and said it was a problem with the compressor. On 3.3.2108 i was told the compressor part had arrived and someone would come to fix it. However a very rude and incompetent technician mr. Alam showed up at my house without the part and started opening the pcb on which there was no error message and which according to the previous technician was fine and had just been replaced. On demanding where the compressor was he hasn't brought it. Why? No answer, what has he come for then, again no answer. Finally left without doing anything. Called lg again, they said someone would surely come with the compressor, but still nothing.
It is day 7 now and no progress has been made. This kind of service is seriously unacceptable. Kindly take action

Ive bought a lg g5 an year back paying 45000 but exactly one year one month the motherboard is fail to power on the display said by your service center kr road bangalore. They are asking me to pay the some of 12500 to replace the motherboard and also i haven't dropped the phone not even once all this is happening because of poor components used in your motherboard
So please help me replacing the motherboard free of cost because phone is intact except motherboard
Am been using the lg phones from past few years starring from lg g3 this is the first phone having this problem. Looking for the positive reply from lg.

If this will not work i'll take this to further.

Regards
Abhilash k
[protected]

Reminder no.89, till time not working. Why???

D/sir,
Split a. C model no.-lsu6er3s. Anlg. Last 90 days continue complaint for customer care under amc, daily remind by mail and mr. Sakhil mobile no.-[protected]but till time not repair. Why???
Complaint no.-rnp[protected]
622 sector-28, faridabad - (Haryana) 121008, my mobile no.[protected]/[protected]

I went to smartphone service center of LG smartphone but they have denied for giving me services over there(my phone is in warranty period). Then I called on their customer care service, they asked me to talk to their regional manager and to my surprise he rejected my call for 5 time. I called to their customer care service center again but the concerned person kept on making excuses to me and keep on giving me other alternatives, besides they don't have any authority to register any complaints. What I felt is all they want to do is pass the warranty period of 6 months so that they won't have to give any services.

Hi,

Background: i complaint for the internet not connecting (Wifi) and mobile paring (Screen share) is not happening.

Next day technician came (His name is dinesh), and immediately told, i need tor remove the panel. I asked him without removal can be done anything or test, he said no, i have remove it.
He removed the panel with force in screw driver and checked some cable and connected back with force to put back the panel. He tested the wifi connect and paring it is working fine. At the time we haven't noticed the damage happened in the right side bottom corner. Night my brother observed and he told me, since i was in night shift i could called the technical that day. Next day i called him and he said, don't give complaint, today have lot of complaints i couldn't come. However i gave complaint, but the technician came the next day and immediately once noticed said, it will be rejected since we have done some damage.

Still the tv is in warranty period.

Now they are telling we have to pay for the damage. Since the technician done the damage why should we pay for which we didn't done anything.

And the team lead (I think his name is vijay) also asking how you will prove it that technician done it.

Need help to repair the tv screen damage done by the technician.

Hope i will get the response.

- thanks

Sir,
i purchased lg t7281 nddl top load fully automatic washing machine from welcome enterprises, jagatpura, jaipur on 14 february 2018. They have delivered defective washing machine. Your representative came here for demo on 15 february 2018 but he did not inform me about dent. Next day, prior use of washing machine, i checked surrounding then i find a dent in back side (left). Immediately i have informed to dealer on 16 february 2018 but he did not response me. I also send a feed back to lg through a link but lg also did not response me.
Kindly replace my defective washing machine.
I am attaching a photograph of washing machine .
I am waiting your kind response.
Thanks
kutubuddin beg

Hi i have my lg g5 just over a year. From the begging the phone losing gps signal wile driving. The phone was 4 times in the repair centre, 1 be ee and 3 tmes by lg. My phone is still not working correctly. When i call. Lg customer service they just said they cant do it anything else because is wasting of time and they don't gonna do nothing about it. When i ask for a manager the person said that there i no one i can speak to with. I never see so poor customer service as lg.

I have purchased an lg oven on 5th sept.2017 from the reliance shop located at borivali west within two months the door of my oven got stuck to the main frame it’s door also got damaged severely and there's a hole in it due to over heating. Even my hand got burnt because of the overheating of the side frame.
On complaining to the customer care then lg had sent their technician who on inspection said that there might be some internal leakage or that you might have kept some steel utensil inside. That person was reluctant to take my sign on the job sheet. I have signed the job sheet and mentioned that i want replacement of the oven and not repairing. After two days another technician from reliance rescue team had visited my place and inspected the oven and assured that he will see to the matter. After a few days i got a phone call from lg customer care saying that they wont replace my oven but will only repair it and i will be charged for the same. Even though the oven is in warranty period i argued with him regarding the same. After a few days i again got a call from lg customer care and he said the same story to which i denied.
So i visited the reliance store from where i had purchased the oven the technician over there said that they would forward my complaint to the higher authorities at lg. Reliance customer care department wrote several emails to lg. Today again i received a call from lg informing me that they will repair the oven for free but wont replace it and the reason given to me was that i had used a wrong vessel and so the door got burnt. I am using oven of different brand since last 10 years, so it don’t think i am foolish enough to make such a mistake. I don’t want the same product after repairing because its highly risky for me /my family to use such defective piece.
Consumer rights are surely given. But are they exercised?
This is not something you expect especially from a highly valued company like lg.
A microwave oven purchased in september 2017 gets damaged in the first two months of purchase, no concrete solution provided after repeated calls of complaints and after so many months of patience, even when the product is in its warranty period. Is this what we call consumer satisfaction? Where the company takes no responsibility of their consumer's satisfaction as well as safety! Who is to be held responsible?
As a respectable citizen of india, and as a consumer i am aware of my rights and would like to be given those rights. An esteemed brand like lg has been our family member since generation, and would not expect a brand like lg to treat their customers in this way.
I recommend that please think twice before buying this product.