LG Electronics Complaints & Reviews

I have purchased lg nexus 5x and it had gone in to a boot loop, my warranty period had expired. Since it is a known issue lg should repair the phone with a nominal cost. But they are asking the customers about rs.12, 500 to replace the mother board which is half the cost of the original purchase. I am not asking for free replacement but they should replace it with nominal cost. Also lg had extended warranty for nexus 5x to 24 months in us but has not done so in india which is unfair.

I bought lg microwave solo black ms2043db 20ltr.
And as it was solo, do lg people said no installation is needed. After in the process i realized its legs are not equal. I raised complain then they first said you can yourdrlf level the leg but when i insisted to send lg service person he checked and found it is manufacturing defect. When we are requesting to replace the piece as its not even a month. No where in the warranty it is written they wont replace in case manufacturing defect.
Customer care person is simply harrasing us

I have already given a complaint 1yr back but no action was taken against my refrigerator i have payed full hand cash to purchase a refrigerator of lg in lg showroom my fridge us not gud since from the day of purchase things kept in fridge is not fresh everything is destroyed even the materials of fridge us broken plz i need them to exchange my fridge plz help me out of this

I am having the problem currently white light spots on my LG LED 32LF581B screen after 2 years from the date of purchase (purchased on Sep'17 and completed 2 years extended warranty)
When I called to customer support 1st time, I explained the problem clearly and they agree that this is common problem and cost will be around 1000. So I raised a request, technician visited next day and within seconds he concluded need to change the back light and its cost 6000 and service charge 800 (total 6800).I was shocked and called to customer support 2nd time about the cost and the problem, they changed the words like "we don't know about the problem and we are not supposed to tell even if it is common problem, technician only will decide what is the issue and its cost". This is worst support experience I ever faced.
I called to service centre he told this problem started from 2014 and still its going on, if you have any concerns check with customer support(toll free).
My question is, if everyone aware this is a known issue then why LG can't fix in its next releases and people giving extra money from their pockets about 6000 to 8000 to their parts.
It seems this is also one type business upon common and innocent people like us.And they making us fools.
Now I decided I don't want to buy any LG products in future. Coming to LED TVs Sony is the best even 1 or 2k more, don't go for LG.

When washing started it is going well. After some minitue it is stopped atomatically. Washing not completed. All display features are turn off. It is a front load fully atomatic washing mechine. Many time am registerd complaints. No one take any action. Buyed this item in nov 2017. To avoid over load problems tried 3 cloths washing. Started well but stopped automatically. No rat are present in house. I want to know this prbolem and repairs as soon as possible

Lg has the worst customer service process. Regd. Mobile [protected]. My water purifier is not working, called them multiple times but no technician visited. The customer service simply tells "i can just create a reminder but cannot commit anything when technician will visit". Any information that i asked them, the only answer was "the technician will provide you the details, we do not have any information". I am regretting my purchase. I wish i went with aquaguard or kent, the companies like lg just sell their products and run away. They chase you while selling the product and then you have to chase them for service. Sick company with irresponsible employees. I am raising a consumer complaint against them.

I recently purchased lg 5 star 1.5 ton window ac on 7th march 2018.

Stabiliser yet not mounted over the wall despite repeated reminders sent to the dealer rajiv gupta ([protected]) and the technician closed the installation call by keeping the stabiliser on the ac at the back side.

Neither customer care cooperating and closed the call by providing incorrect service centre number.

Kindly take a strict action and close the pending installation and oblige

Kapil sharma
G-200, ff, naraina vihar,
New delhi - 110028

Soon after purchasing lg tv oled55c7t on 1st august 2017, tv developed a fault. According to technicians of the company there is a fault with mother board and display screen also. Warranty is given for one year. On lodging complaint with dealer/company for replacement of tv, company is not willing to replace the tv. Company offered repairs. Since the fault has occurred too soon after purchase and within warranty period, i insist for replacement of the product by fresh piece.in this regard i have written mails to company and head office in delhi also.
The company is just not ready to favor us by any means.. Product being very costly, we feel pained and cheated. We look forward for replacement of the product.

Lg refrigerator
Model :- gl-b221apox/2017
Gross volume :- 215 ltr.
Purchasing amount : rs. 18000/-
Purchasing date : - 08.03.2018
Name of shop :- mohan agencies, ramgarh cantt. Contact no. [protected], [protected]
Refrigerator’s surface portion is bend, so it’s not standing properly. Ramgarh agency has not been taken any action about this. While i have complaint register in customer care but they are not given any response. This bend is the completely from lg company. So i want to exchange this refrigerator. Therefore i request you to kindly needful action within 05 days. Otherwise i will bound to take legal action. I have not been used this refrigerator till date. I am very fade up and mentally disturbed about this matter.

I submit my mobile to service on lg service centre (Balaji enterprises, 7b, ekdalia road, beside saree kuthir, ground floor, premises of simon day school, gariahat, kolkata 700019) dated 28/08/2017 but till date mobile is not repair and no any phone calls from that service centre. Even i call them continuously no any proper reply from them. On 15/09/2017 got reply from them they will provide d. O to purchase new mobile because mobile was not repair so till date they are not providing d. O.

Please help me and provide me d. O to purchase new mobile (If they repair my old mobile that i will not trust what they repair also my mobile guarantee period is over if any fault found in mobile then they will not repair after receiving mobile phone from them).

I mail to lg customer care continuously but no any response from them.

My name is chandan kumar jha my contact no is [protected] mobile model no is lg k580i (Lg x cam).

Last summer i have bought a 1.5ton dual invertor lg ac. Shop person told me tecnitian will come to installe ac from lg itself. They come and installed but they are not professionals. They did not installed ac at desired location cause extra cu tube used. They self buy cu tube and without giving any bill total charge is 5500/. I have called lg to at least provide me bill. Before i have already lg tv & refrigerator so i have bought ac from lg. But lg ac service is very bad, no ethics.

Avadhesh tiwari
Avadhesh. [protected]@gmail.com
9326897*

Motherboard of this tv needs replacement every now and then. I had to get motherboard replaced within 2 years o[censored]sing this tv. My tv has stopped working again and it needs motherboard replacement. I checked with lg customer care which directed to me local service center (Balaji electronics) in hadapsar, pune. Local service center person says, that the board is not longer available and tv should be replaced with a new one. Complaint number: rnp[protected].

Such a horrible company that it does produce parts of such a expensive items that people will need to throw it away.

Hi lg,

Please refer the below mail chain that i followed till 1 month after buying the top load lg washing machine but no positive response from your side. Thus, i have escalated the issue to consumer court. You will soon get a notice from my lawyer.

Mail chain:

Mail sent on: sun, jan 28, 2018 —
Hi lg,
I bought an lg washing machine on 27th january with given model no: t7567nedlr. This product does not work
Well as it does not wash the clothes and also takes an hour to wash clothes which seems to be disappointed. My
Mother is in complete disagreement or dislike your product as it does not solve her washing purpose as compare to
Her last semi automatic machine. I request you to please take some action so that she can get properly washed
Clothes without wasting so much time which is more than an hour. She is feeling unbalanced after working on the
Machine which seems a regret for me to gift my mother this lg product after exchaning her old semi automatic
Machine which was working far better than this product. Please find attached invoice for more reference.

Mail sent on same day mail sent on: : sun, jan 28, 2018 —
Hi lg,
Let me tell you, after raising a complaint (Service request no: rnp[protected] two engineers from lg support
Came to our house and we requested them to wash the socks and a towel (Whose pictures they took) which they
Completely refused and also shown few clothes which we washed (Pics with them) as they said this lg fully automatic
Is basically meant for people who does white collar job and keeps their clothes less dirty which seems like a ridiculous
Answer. If it is the case then lg should keep the note on these washing machine that this is not for middle class
People whose children clothes and other dirty stuff such as socks, pants and other would not be cleaned then what is
The meaning of this fully automatic machine when finally my mother has to scrub all clothes again and again. Lg
Commits life's good, does it actually made our life good, the whole day went wasted due to this product which was
Supposed to make our life good. This hurt my mother mentally as she was worried about her product and money.
Please do something otherwise i would escalate the matter to consumer authority

Mail sent on: mon, jan 29, 2018 —
Hi lg,
Today on 29th jan 2018, engineers again visited for troubleshooting the machine and they tried washing the clothes
For 30 min and when clothes could not wash properly, what they suggested my mother that this machine can't wash
Dirty clothes (I. E. Socks, towels, pants, kitchen clothes) as this machine is meant for office people (Their wording: white
Collar) not for middle class people then let me ask them or lg what about children clothes? Are children also consider
As office people (White collar people)? And why this product is available without a note (Not for middle class people).
Please don't send anyone now for troubleshooting the machine as my mother stays at home and she feels like
Unbalanced by arguing them. Her trust on top load has been vanished. Please return our exchanged product and
Refund our money. We are not satisfied with the given product and two visits of engineers proved it itself.

Mail sent on: tue, jan 30, 2018 —
Hi lg,
It seems like we are handcuffed due to delay in process. Give us solution soon or we will escalate this to consumer
Forum.

Mail sent on: thu, feb 8, 2018 —
Hi lg service,
Fyi, after so many follow-ups, i have not got the solution of my problem, your area manager seema madan (Phone
No: [protected]), of lg had directly said that the product was working fine and she refused to take the product back
Or refund my money even i am facing issue since i bought the machine. Hence, i have escalated the issue to
Consumer court. I am sending a written letter to company head office.
Note:
They took photos of dirty clothes (Such as kitchen clothes, socks) which they directly said that machine would not
Clean these clothes even though i challenged them to come and wash in my ifb fully automatic machine which they
Could not accept. Also they did not take the photos of regular clothes (Shirts and pants) which were also not washing
Properly. I can send you the pics of clothes which i washed and which lg service center engineers refused to be
Washed by lg machine.
Note: this product/service has given mental and final stress to my mother. I would not stop here and ensure you if it
Does not resolve asap, i will escalate the issue to utmost authority.

Note: regarding the same concern, i have talked to sahil k chaudhary ([protected]) of karnal branch, seema madan ([protected]) and ashutosh[protected] and sent mails to company managers (Nita linz, ashok chugh) but all in vain. I ensure that i will escalate this issue to utmost authority

I bought an lg washing machine on 27th january with given model no: t7567nedlr. This product does not work
Well as it does not wash the clothes and also takes an hour to wash clothes which seems to be disappointed. My
Mother is in complete disagreement or dislike your product as it does not solve her washing purpose as compare to
Her last semi automatic machine. I request you to please take some action so that she can get properly washed
Clothes without wasting so much time which is more than an hour. She is feeling unbalanced after working on the
Machine which seems a regret for me to gift my mother this lg product after exchaning her old semi automatic
Machine which was working far better than this product. Please find attached invoice for more reference.

My contact no: [protected] and email id: gauravarora. [protected]@gmail.com

I had purchased air conditioner (Split) lg lsa5ur3a during 2012 at visakhapatnam. On 01.06.2017, when i shifted my residence, i got it dismantled and re-installed with paid servicing through the lg customer care. As the indoor unit cover got damaged, i requested the service engineer to arrange for replacement. I was assured that order for the spare part would be placed and get is replaced on payment of actual cost which i readily agreed to. However, no action taken inspite of my repeated follow up with the head of local service engineer team mr. Raj kumar, mobile no. +91-[protected]. Subsequently, he stopped receiving my calls.
Left with no other option, i once again lodged complaint through customer care for servicing and replacement of indoor unit cover on 03.03.2018. The local service engineer promptly reported and after checking the unit, found the gas has leaked and advised me that they would place order for new indoor unit cover and after delivering it, they would attend for servicing. Now, when i enquired about status of order for new indoor unit cover, i got no response.
I request lg authority to advise the local service provider to address my issue immediately as summer already started and i have waited too long since last june 2017 to get my lg split ac working.

I am banurekha, from coimbatore, i bought a lg air conditioner before 3 years, and due to some technical issue it got some repair to run, and i booked lg service to attend the repair, they took and informed that it has compressor problem to solve, though having 5 years warranty i claimed for lg company to claim the compressor charges, but they are refusing that telling silly reasons to that it cannot be claimed and asking me to pay around 13000.

Mr. Anand and mr, harharan, who is in crystal lg services coimbatore, are the concern persons spoke with me very harshly that the product wil be return if i dont give the confirmation within half an hour to one hour...

It is really very bad service as iam having all the electronic items in lg company and even suggesting others to use it,...

But as a regular customer it is very inconvenient to handle the persons in service centre over here.

Please warn them and make my request of complaint to take it serious to finish my requirement.

Bought a new lg split ac from outlet electronics, coimbatore [17feb2018]
Lg ac installation team from tirupur visited my home and installed the ac but the product was not working.
Another ac technician visited home for troubleshooting and confirmed that the unit is defective.
I contacted back outlet electronics from where i have brought this ac to replace it. They directed me to contact lg customer care to resolve the issue.
Lg service, tirupur said that they will not replace/repair it as the unit sold to me bearing a serial number is already registered with some complaints.. Being i have brought a new air conditioner, how can it be already registered with complaints?
I have informed lg customer care and also to lg grievance redressal team also about the issues.

I have got some calls with irresponsible response from lg cutomer grievance redressal team. No resolution given by @lgindia for my below complaints no:
Cn[protected] [28feb2018]
Rnp[protected] [2mar2018]
Gcp[protected] [3mar2018]
Gcp[protected] [6mar2018]
Gcp[protected] [8mar2018]

I have posted the issue details in lgindia's twitter and facebook social media pages. But still got no action from lg to replace the defective product delivered to me. I am in the process of filling a law suit in a consumer court with all the evidences i have collected so far[emails, purchase invoices, lg service form, call logs, recording, etc]

Today on 8 mar'18, local service dealer has charged rs 590/- for only one small pipe pushing back to its original position which was slipped out of its own.

In my view for this non repairing activity dealer should not charge this much of amount as service dealer is local only and his person is coming from within 2-3 kms.

Other detials :

Lg washing maching (5yrs old)
Amount charged - rs 590/-
Rnp no.[protected]
Tcr no. - rdes 2/40142 dt 8 mar'18

Even receipt of this amount is not provided.

Senior team is requested to look into this issue and arrange refund of the amount which was taken from my wife while i was in office.

Am varaprasad.I had purchased a LG front load washing mechine on 04-03-18 at aadishwar electronics, Near Orange hosipals, LB Nagar.The payment also done with capital first finance.The store incharge told me that delivery will done by tomorrow i.e 05-03-18.But still i am waiting for my item.they are not respinding properly.they says it will come.I felt very bad about this.

I have been defrauded of rs. 7700 by lg authorised dealer messrs apollo sales corporation situated at plot no. 2 vaishali pitam pura delhi 110034 while purchasing oled tv.

I tried many times with the dealer but of no avail.

I would request lg to instill some ethics in the concerned dealer or alternatively blacklist such dealer.

Kindly help me to get my refund of rs. 7700 back from the dealer.

I shall be obliged.