LG Electronics Complaints & Reviews

Sir (S),

I bought one 43" lg tv having model 43lh576t from kolkata on 11/03/17 and transferred it to kota just two months ago when it was functioning perfectly.

Yesterday on 26/11/17 afternoon we suddenly found that our lg tv was not functioning properly. We had to give a complaint call to customer care twice vide cnp[protected] and rnp[protected]. After second call one lg representative visited my residence at kota and after detecting the issue he raised a quotation of rs.17915/- as repairing charge.

Kindly note that my product is still under warranty. Then why should i pay such a huge amount within 9 months of purchasing an expensive lg product. It should be replaced free of cost. I have taken opinion from outside when i was told that the repairing can be done against a cost of rs.7000/-.

This is shocking as well as a big surprise for me. Is this after sale service expected from a reputed company like yours? Even if you have a policy to recover repairing charges for this instant case, it should have a considerable limit. I bought the product with almost rs. 40000/- just 8/9 months ago (Still under warranty) and now you are asking me to pay another rs.18000/- for repairing of the lg tv.

Kindly look into the matter and tell me what best can be done from your part to give me relief as i am reeling under deep stress after all these incident. As your consumer, i am the only sufferer in this case.

Regards,
Soumyabrata mazumder
[protected]
Kolkata address: 42/g/2, b c chatterjee street,
Belghoria, kolkata - 700056.
Kota address: flat no-507, city center heights,
Bajrang nagar, canal road, kota - 324001.

Purchased SAMSUNG 253 Litres REFRIGERATOR & IFB WASHING MACHINE from PAI INTERNATIONAL ELECTRONIC R T NAGAR Bangalore 560032 on 24/11/2017 as they promised to deliver within next 24 hours and free home delivery but I received both Refrigerator and Washing Machine on 25/11/2017 around 2 PM and collected 400/- towards delivery charges but technician did not turn up for demo/installation, I tried to reach customer care(Manish) on[protected] twice to know the status but they promised someone would reach out, which did not happen.Later in the evening two technicians (Murthy and Sunder) called me and asked the home address and told that they cannot come as they take of other area, This issue made me waste almost 12 hours calling customer care, technicians ect and waiting for someone to arrive.

Service number rnp[protected]
I have been a lg customer with all home electronics starting from tv, refrigerator, ac etc from lg. I have always done amc for quicker service for all my products.
But for the past 1.5 weeks we have been given 4 different numbers and nobody owns and responds to those requests. I don't want to take names but there is a series of technicians and workshops and care centers lg folks who are just getting us frustrated.
I want a quick resolution today.

I bought an lg 284ltr double-door refrigerator (1302rgfl) from fair vision show room bhandup west on (22nd may 2017) vide invoice no (In[protected], n problem get started on like after 10 days first toh it was not giving proper cooling den i complained to fairvision dey sent teqhnician to chck he did something n after dat it was working properly den after 15 days again got same issue. But swear i regret to say that it is not giving satisfactory...

Purchased 42 inches lg led in nov 2015 n since then used it on a table leaving aside wall mounting bracket [flexible type] unused. Now led was required to be wall mounted n it was revealed that the bracket was wrongly supplied for 49 inches size led and naturally my led could not be installed with it. Matter was reported to your gomti nagar branch customer care to the dealer sahu electronics who guided to approach company directly and gave mob no. Of one mr. Bhanu no. Being [protected] who instead of replacing the bracket with the correct size of 42" said that we have to buy a fresh one on payment basis and installed my led with the one fixed type instead of flexible type charging me rs. 1800/- and surprisingly inspite of my request did not give bill for this charges. My request is to refund my unwarranted amount of rs. 1800/- and supply flexible type bracket of correct size.

On 24th nov 2017 at 2:21 pm, i got a call from a person ([protected]) saying they're from sbi card and asked for my credit card details. They told me that they will upgrade it for me and i will get 8000 credit upon giving my details rs 8499was withdrawn from my account. Please contact the website shopvista. Epaykerala and if there is any possible reverse the transaction. Please

I purchased 43 " lg led tv, model no. 43lf540a from ashwani electro world (Lg authorised dealer) kanpur on 07/09/2016 of rs. 39, 800/- bearing invoice no. 30/1474. On 22/09/2017 when i switched on tv, i saw a thin verticle pink coloured line on the screen. I lodged a complaint on 23/09/2017 to toll free no.[protected] and got a complaint no.[protected]. An engineer visited my home ater 1.45 hours from complaint lodged time. He saw the screen and told to my parents that there is some technical fault in the panel, it needs to change the panel and warranty period is expired before 15 days. Hence, the repairing expenses will be about rs. 20, 000/-. My parents called me over phone told me the cost incurring to repair tv as i was in my office and i came to know that warranty is expired few days back.

I shocked to listen such a big expense. Lg is a very big, reputed and trustworthy company. I used maximum electronic items of lg brand. I have lg refrigirator, lg microwave, lg tv, lg washing machine. I suggest my relatives to buy electronic items of lg brand.

But today i regret to say that i lost my faith on lg brand because the fault occured immediately after expiry of warranty period inspite of taking all care.

As the warranty period lapsed few days back, this is my humble request to waive the panel cost of rs. 20, 000 around. I will be highly grateful.

*lg is one of the worst service ever i seen
I was purchased tv almost 5months back
And it suddenly stopped working and i have given to service centre in manglore
From one and half months my tv in service centre till now they can't repair the tv when i call them they telling me all kind off stories i am requesting you those who planed to buy tv please don't buy lg products if service came means they are worst.
If any one have query
Please call [protected]
I have registered my compliment
From same number
This is my compliment number

Dear customer rnp[protected] is given to bhrungara service

Booked a complaint on sep 2017 for my windows ac cooling problem. They took one month and changed the coil for 6500. After fitting noise came out from the ac. Now they are asking 2500 for motor. Do customer looks like a fool for whenever they ask money to pay for it. Last time when the. Mechanic remove the inner part. He broke it as well. I want some one from lg side to take necessary action on this. I have already spoke to gnamuthu manager from lg but there is no proper response from him as well. I want to take necessary action on sreenath engineering for this cheating tricks.

Gnamuthu: [protected] - one who did it help me on this situation (Manager)

Dear lg team,

How can i trust you???

First, i have purchased a new lg plazma tv (Model no-lg 42pn4500) with rs.44, 000/-.in the year of 2014.
After 3 months the panel has broken. So it was repaired by lg service center after six months. At that time i paid rs.20000.

It was run as usual for one year, then again panel issue had arises & charged rs.20000/-. We had do lots of mail & consumer complain. After that your company find out your poor quality of product, then the lg company decided to discount 50%. That is 10, 000. Already we have invest rs.64000 on your company along with rs.2000 extra as transportation expenses to your service center.

Lg company are not faithful & trustworthy to customer. You can see in google also.

I have already complain lodged in consumer complaint (Grievance complain portal) http://www.consumercomplaints.in/lg-electronics-b100246?frommail=[protected]

Your grievance with registration no. Darpg/e/2016/17431 has been disposed.
Logon to : http://pgportal.gov.in/ for further details.

Today if i pay rs.10000, could you provide me life time guaranty???
No!!!
Then why i pay??? One time already i paid to repair. This time the lg company should provide me the service without charges.

I decided for :

Consumer complain against your company
Post in different social media & google
Again post in pgportal.gov.in
Demand for quality certificate from lg models
Rti filing from your company that how can your poor quality product approved by qc (Quality control) deptt.
Also write down mail to pmo regarding the matter & demand for audit of your company for the quality of product & cheating the people.

Now i am mentally, physically, & financially harassed by lg company

Regards
Jiten mallik
Mob : [protected]

I extremely regret to write here again and again on the same issue. Its been around 3 to 4 months i have been following up on resolving this issue. Every time complaint gets registered, ticket is generated and always the service is assigned to sri lakshmi agency, villupuram. And they never solve the issue.

Complaint: not heating properly.
Diagnosis: requirement told was to change a new magnet inside the machine.
They continuously say that the product is yet to be arrived in a day or two and they have visited us almost three times for the complaint for which the product isn't replaced still. Please contact the below address and resolve the issue as soon as possible. Its a long wait though. Totally upset and not satisfied with the lg service.

Address: no 12/b, 4th cross st, eb colony, maharajapuram, villupuram - 605602.
Mobile no: [protected]/ [protected]

Thanks,
Manoharan

I have purchased lg refrigerator from bajaj electronics chandanagar bill no: bhel/16/22140 on 04/01/2017 but last month back i got repaired they are saying that mother board was damaged and that is in warranty period they replaced mother board.

Now this time again i got same problem they are saying that motherboard problem they told me will replace the mother board again

Last month only they replaced again i faced same problem.

I am facing repeated issues with the product and hence i would like to resolve it.

Please change the product as the refigrator is giving me multiple problem and the span of the product is under warranty.

I have called the concerned persons they come and do the servicing but still the issue persists.

Is there a way that i can solve this? Lg being a big brand should provide good customer sevice.

Do you guys expect me to call and visit you always after buying the product, i am vexed and want a product replacement at any cost.

Please help me resolve this.

I had lodged a telephonic complain about my non working of my lg washing machine model t7567teelr. Afspeil[protected] on[protected]. I was informed that my compliant will be attended and service advisor would call back. Nobody called me.

The second complaint was lodged by me on[protected] but unlike first complaint the service advisor called me and attended at my house within 3 hours.

To my very surprise the service adviser visiting my place was same as one who attended my earlier complaint (About 7/8 months back). He also remembered this.in his last visit, he had insisted me take the amc to which i declined citing new product. The product was less than 1.5 years old then, but he informed that panel/valve may be damaged and can be protected only under amc. He however sold me plastic cover for the washing machine.

During the visit on[protected], your same service advisor immediately told me that your panel and valve is damaged and needs replacement. The estimate cost was rs 5000/- plus and also added that had you taken amc this would not have been incurred. On my further questioning and enquiry, he indicated that the cost may be lower if panel is ok or valve is ok; which he was not able to conclude. He also used words “probably” while addressing my concerns

I am surprised at strange and unprofessional behavior of your service advisor. The approach was more of profiteering rather than problem solving. I am writing this to address my following queries
A) why my complain was not attended on my first call to you
B) why and how the second call was attended within 3 hours.
C) the machine was purchased on[protected], delivered on[protected] and installed on[protected]. Why is the warranty not available to me? Were the calls not being attended by your team a plan to bypass warranty claim?

Booked a complaint on nov. 8 (Rnp[protected] regarding problem in my lg television. Service engineer salim came and conveyed that faulty motherboard needs to be replaced. It has been almost 2 weeks but your engineer never turned back or called. And he had taken rs.295/- as visit charge. Today again called lg customer care and they booked a new complaint rnp[protected]. Lg engineer mangesh jathar called and says that the required part is not available and has been discountinued. This is really shocking, because similar part was replaced around 2 years back and i ahd to pay around 8k for repairs and now again same fault has ocurred. This is least expected from lg. My concern is that how do i get my tv back to operation. If the part is no more available, do you expect a 70, 000/- worth product to become obsolete in 7 years. I expect an immediate soultion, either by replacing the tv or getting it repaired.

Not working properly since the date of purchase i. E.10.06.2017. Earlier there was a cooling problem. Mechanic visited but not able to set right the problem. First of all he came thereafter with senior. Gas is refilled but no use. It is now started leaking. Water is dripping continuously. I have lodged complaint several times but issue is not resolved. It appears that piece is faulty and required to be re-placed immediately.

I have given complaint for repairing my lg water purifier model (Whd71rb4rp) which is in amc. It has been one month since i gave my complaint.

Service was given to (Srinivasa electronics, vivekananda nagar, hyderabad).
They have taken my unit and brought back in non working condition and closed complaint without my notice.

This was my third experience with this service center. I called to lg customer case and complained the same, they are saying that they can't do anything on this since i have contacted service center manager. And, i was informed that my amc is not listed/recorded in their server. So, something cheating is going on. Amc is not handed over to lg and hiding the details of amc.

I will suggest that never buy lg products and conveyed the same with two of my neighbors as service is worst!! No one is experienced and they say blame/irrelevant answers if we asked the problem.

Two things to be considered here;
1. Service is not proper and closing complaints without resolving.
2. Amc details are not sent to lg and hiding the amc with service people.

Service center address:

Authorised lg service center

Address: (Reference: www.lg.com)
Srinivas electronics
Flat no:106, kamal prasanna nagar colony,
Alkiyan colony, kukatpally, hyderabad, telangana - 500072
Phone : +91-[protected], +91-[protected]

Thanks,
Jagan

Ear sir,

I am alok singh, from sanjay nagar paharia varansi (Mobile number :[protected], [protected], [protected]).
A fraud has been committed by lg and its associates on me.
My washing machine was not working properly so i called customer care [protected] varansi.
The persons came to my home were ravi ([protected]) and sunny ([protected],) they said they are from lg electronics and they said service charge 450/- and sensor price 1100/- was paid to them.
Later again after one week, i called [protected] to extend my warranty, they again sent the person ravi ([protected]) and sunny ([protected]) they extended my warranty on the payment of 2450/- rupees and they gave me the reciept which is attached as an attachment.
Again in 3 days my machine got break down, i called on the number [protected] they sent ravi ([protected]). The problem is that there is touch botton problem and he tried again and again in 1 week time but unable to solve the issue.
So he took my touch button set up and slept for one month.
He did not pick up the phone.
The number given on the recipt of r s services, i called ([protected]-mr rajan singh) picked up the phone and he told me "today you job will be done".
This time he sent some other guy and the machine dint start up.
I called again on the number ([protected]-mr rajan singh), he said again "tomorrow it will be done" and since his tomorrow never came and i and my family having burned through the misery for not a washing after having paid for one year amc.
No having not got any response from your franchise/subsidiary/auxiliary/accessory i called[protected]. They sent the team to my home and they are claiming my amc is fake and demanding money again in order to disabuse my washing machine.
This is clear case of harassment, cheating and fraud.
Treat my mail as legal notice and if you will not disabuse my washing machine which is of lg, you will be entitled for slapment of various sections of ipc and crpc including compensation.

Regards

Alok singh
Sanjay nagar
Paharia varansi
([protected])

Good day sir/madam,
Inspite of complaining several times regarding not working of fridge. Only ignorance and false promises has been made by lg customer service center ahmednagar. About technician attending the complaint. Non of the person has come and attended. Only once visited and after that no follow up. Taken advance money from me and after that didn't attend the call at all. Inspite of calling serveral times.

I got an update and while updating it got stuck in the firmware update screen...

It just cross a year and now started... This... Lg??
Now lg service center is asking me to change the motherboard : (: (Which will cost me around 11000

I enjoyed using the phone... Love it so much but.. Now i am really sad to see my phone stuck in firmware update screen forever.

I always love using this phone... When ever i go to the service center i love how amitabh bachchan ads about the phone.

Now i am crying because i miss my phone.
I wish lg can resolved this.

The product was purhcase in february 2017 from jyto electron, kalyan, thane, maharashtra. Given for repair, mechanic says motherboard needs to be replaced. So many times complaint registered, every time the mechanic comes and repairs but no success. Last 2 months the dvd player is with the agency for repair, went personally no of times. Every time says the mother board not yet come.
Company like lg takes so many months to replace the mother board. I am fed up by following for my product. Please look into the matter and arrange to find the solutions. It is embarassing to see lg service is substandard in india especially in kalyan maharashtra.