LG Electronics Complaints & Reviews

Sir,

I have a lg washing machine with model number as wf-t7512hn

This machine was creating a noise during the wash cycle.

On 16/1/2018 i called up the guy named mr. Kunal, he visited at my place on 17/1/2018 and checked my machine and told me that the gearbox will have to be replaced and took rs. 200 as visiting charges. On 22/1/2018 through lg service center i came to know that this guy is working for lg service center of nasik.

On 17/1/2018 then, i had registered a complaint rnp[protected] and technician named mr. Rajaram visited at my place on the same day and told me that gearbox is having an issue and it need to be replaced. I paid the visiting charges of rs. 300. Upon asking for a payment receipt he said i will get a message shortly for the same.

On 20/1/2018 i received a call and a guy said that he is calling from lg service center of nasik, india and told me that gearbox for the above model is not available and now machine cannot be repaired by them. After that on the same day i emailed to [protected]@lge.com and requested to see if part can be made available, i then got the acknowledgement email for it.

On 21/1/2018 i received a call from a guy named mr. Sagar and said that he is calling from lg service center of nasik, india and he said that he is coming at my place to repair my machine. He came along with other 2 guys. They replaced the gearbox with another one and took rs. 3400 for the same. Upon asking for a payment receipt they said i will get a message shortly for the same.

On 22/1/2018 i received a call and a guy said that he is calling from lg service center of nasik, india and he asked whether technician has visited at my place and how much charges i paid to him. I told him that i have paid the total charges of rs. 3700 (Rs. 300 + rs. 3400) and still my issue is not resolved. He was shocked after listening an amount of rs. 3700 and said that only rs. 295 is showing in their system. Then, within an hour i got calls from manager of lg’s service center of nasik city and then from head manager from aurangabad. They enquired me about those 3 guys who visited at my place on 21/1/2018 and asked for their mobile number and also asked how they were looking. Then, manager of nasik’s service center also messaged me their photos on whatsapp to confirm that they were the same guys. Both managers told me that these 3 guys were ex-employees of lg’s service center. Head manager from aurangabad told me that he called up these guys and threatened them that the police action will be taken against them. I was shocked after coming to know that these 3 guys were unauthorized persons who came to my place and replaced part of my machine and took rs. 3400 for the same and still issue is not resolved.

This is clear that some current employee from lg’s service center of nasik got private information of mine like my mobile number which was then shared with unauthorized persons to contact me. Unauthorized persons told me that mr. Rajaram of lg’s service center has visited at my place on 17/1/2018 and they will now fix the problem. They also deducted rs. 300 from their total charges as these charges were previously paid to mr. Rajaram. This was just to show me that they are from a lg's service center. This indicates that, some current employee of lg’s service center have leaked all this private information of your customer and your company to the unauthorized persons.

Also, if lg’s service center technician mr. Rajaram had given me payment receipt at my place on 17/1/2018 right after the machine was checked, then i would had objected unauthorized persons who had visited at my place on 21/1/2018 as they also denied the payment receipt and they told me that it would me messaged. Why lg’s service center technician mr. Rajaram didn’t give me payment receipt or messaged me invoice instantly at my place on 17/1/2018?

This entire incident has caused financial loss to me. I am also not sure that the part which was replaced by unauthorized persons is safe or not. It may be some cheap duplicate gearbox which can cause issues like spark or fire. Also, these guys were not able to easily remove the old gearbox which might have caused damage to the other parts of my machine.

I also done regular follow-up regarding this serious issue with the manager of lg’s nasik service center on 23/1/2018 and 24/1/2018 but it seems that he is trying to save his current and ex-employees and he is ignoring the important fact that private information like customer’s mobile number, invoice details and lg service center technician name was leaked from lg’s nasik service center office and their staff.

I was a big fan of lg brand and its products. My father used to buy all electronic appliances from lg only. Last year also i bought 4 appliances from lg only. But after this incident i am really in a deep shock because someone who is currently working for lg’s service center leaked the private information of mine and lg electronics like mobile number, invoice details and your technician’s name who visited at my place on 17/1/2018. This information was provided to the unauthorized persons to deceive me that they are working for lg service center. I request lg electronics to take an appropriate action and do the justice with your loyal customer by paying the compensation for this.

I request lg to look into this matter asap as this is a serious offense of fraud and breach of trust.in the event that lg electronics do not pay the compensation to me i will have to take further action to get the justice.

Respected this was a complaint regarding that i had made a payment for an 49 inch 4 k smart led tv in tanuku why not shopping mall they said that the product was not available right now we will deliver u with in two to three days after a period of ten days also they didn't get the product to be delivered but last night they said had came so u please come and collect the product so that i gone to get the product but then they r saying the product was mismatched from the ware house so u please wait for another two to three days so i called to u r regional head in rajahmundry but he was not also responding regarding that product

Purchased tv in aanjaneya enterprise, dassarahalli, on 29-01-18. Paid rs.50100/- on aanjaneya enterprise, through credit card. I went showroom directly, after a week. Mr. Hemanth said when you pay the money mr. Santosh is there, now he is not coming. You please directly deel with suresh. I can't do anything. Santosh is telling, his uncle expired in an accident, so he is in village, he called hemanth to send tv. But hemanth is time passing from last 10 days. Still he is saying i can't do anything.

Worst lg service. Don't buy lg microwave ovens. Staff doing fraud. My lg intellowave microwave oven stopped working. Items put not getting heated. I have approached service center. They sent 2 persons they checked and told me magnetron is not functioning to change it takes 2400 plus service charge 500. I said it is too costly and said no need to repair as i am going to buy a new one. I went and buy new microwave of another brand bcoz i need it asap. Three days later lg service person whos name is shakir (His mobile: [protected]) call me and said he will come and check my lg microwave. He came and checked and told me that sir give me 1800 i will change the magnetron. After one day he came back with magnetron and took 2000 for magnetron and service charge. He said sir if you have any complaint on this magnetron please call me directly so that i will come and fix the problem. He has given no receipt for the magnetron that he replaced. I worked for one day and stopped working. I called shakir several times but he didn't shown up so far. I just realized that he deceived me with a fake magnetron. I just wanted to share this bcoz no other customers get affected by such customer service.

I have had my nexus 5x for about 2 years now and just today it started restarting over and over again and getting stuck on the google screen as it boots up and then it turns itself back off again, gets to the google screen and repeats. i was able to turn on fastboot mode and i performed a factory reset. this did not fix the issue. i have been looking through forums and have seen apparent ways to fix it by flashing my device but i am unable to get all the drivers and programs required to fix the problem. how can i contact google to either help me fix this problem or send in my phone to have it fixed

Dear sir/mam
I have purchased double door lg refrigerator on dated 30.11.2017 & model no is lg ff i-472qpzx best. There is cracks in linear i have already complaint regarding this to lg customer service centre the person who visit at our home to see the problem he admit that there is cracks in linear he take the photograph & video of the refrigerator & send it to company but company reject my complaint
I send you bill copy & mail which i send to company as a complaint please look this matter as earliest

One month back i got update about the new android version and i have updated it. After completing update it just keep restart and hang on the google logo. I have tried all the possible option and even when we visit the customer car of lg in pune, they just say that this is the known issue after android update and you need to change the mother board which will cost you around 12k, which is ridiculas.

This is the issue of the software which came after the update which released by lg than why we need to pay for it, there should be free replacement of it.

Dear team, i have having 3 a/c of lg at my house at cuttack. I do all the services from your authorized service center at cuttcak. Last time your team was come for water dripping complain & what they do i don't know my a/c gas got blown out, i have raised a service request but no team came up and close the complain by themselves. Now when i am again complained to solve my problem they are demanding some unnecessary accessories to fit so that they can work. Misbehaving with family members and telling them to throw the a/c at dump yard, asking to do amc else every time you have to fill the gas, we will no take any responsibility. While i discuss the same with your distributor mr. Deepak (Mob-[protected]) he also threatens that they will not be responsible. But the failure happen after the servicing done by the authorized technician. I have faced the similar issue in my othera/c. Filled gas 3 times after doing amc its working perfectly. Your distributor at cuttack is taking the un due advantage of the brand and making your loyal customers to suffer. Hope you will listen to my plea and do the needful. My last complain no rnp[protected]. Pl look into the case seriously & help your loyal customers from these goons and mafia service centers. If not will force to change my preference. Waiting for a positive response.

Name - tushara kanta mahapatra
Mob-[protected]
[protected]@gmail.com

I have purchased a new Audio system of LG electronics on 22/1/18 from M/s Viraat Gift and Electronics, Hoshangabad road, Bhopal vide receipt no.HR 9652 dtd. 22/1/18. the Audio system is LG X Boom model LG OJ98. on detail inspection of the system it is observed that one of its tweeter speaker cone is torn, which means that the set has been supplied to me with damaged speaker the matter was reported to m/s Viraat, who have advised to talk to your toll free customer care no. [protected].
I have been trying this no.since past several days but in vain, hence I am sending this message to arrange for replacement of my damaged speaker at the earliest.Thanking you.-n.k.bhogal

Dear Sir

I was having drying and draining problem in my washing machine and made complaint to LG Customer care. A engineer has visited on 7th/8th January 2018 and told us that only the drain problem is there and all other things are well. I asked him for any other problem. Engineer suggested us to change only the drain motor and sent request to LG Company for new motor. A new engineer has come on 9th January 2018 and replaced the drain motor. We paid the bill. From that time machine started to make some noise, we thought because of new motor it started and would adjust later self. I would like to highlight here that machine was not making any noise/bubbling before the service and only drain/drying problem was there. On 30th January 2018, I made complaint again as noise become more loud and started drain problem again, customer toll free member suggested us to adjust the stand of machine. We did the same and that time the machine started working, so i cancelled my complaint. After 2-3 days, i faced same problem and made complaint again 3rd Feb 2018. ON same day, that first engineer visited my home and now suggested new services cost of Rs.[protected]. My complaint is that why engineer has not made me aware all about at that time/total cost so I could think to replace my machine at that time and did not expense of on drain motor and key pad cost. I am feeling that engineer has cheated me at that time by not mentioning total cost at that point of time. I also made this complaint to LG customer care. My concern is also that after getting this service, my machine may not work properly again and next time a new engineer would come and tell me to expense more on this.

Please help me to come out from this.

Regards,

Amit Kumar Gupta
Mob. [protected]
B-2, Plot No. 34,
Gyan Khand-1, Indirapuram,
Near St. Francis School,
Ghaziabad
Uttar Pradesh

Hello my rnp is[protected] and note that in november month only we have service from you to change motherboard and again we have same problem in three month and tv is in out of warranty.
We again raised an issue to resolve this problem but service mechanic said to pay 5k for motherboard... First thing what kind of part you are using to assemble your tv and this kind of issue we cannot expect from lg as after buying this tv my life is not going good either sucks. So change you lg name to ls from life is good to life sucks after buying your tv.

Hello,
I purchased an lg refrigerator recently and late in december it stopped working. I threw away all of my food, and called lg for assistance. I sent lg a smart diagnosis through my cell phone and they sent out an independent contractor to make the repair. He called me on january 2nd, and came out to do another diagnosis a few days later. He concluded a new circuit board was needed. He said he would order the part and would be back in touch with me. 2 weeks later he arrived and the wrong part had been sent. I was extremely disappointed and he said he would have the correct part shipped asap. This was mid january. Last saturday 1/27 he arrived after i made several calls asking about status. When he arrived he said once again, the wrong part had been shipped. I called lg immediately while he was there and the customer service rep assured me this would be taken care of and i would get a call on monday 1/29. I never got a call and called lg on monday 1/29 and was told there was no record of any type of repair after i gave them my name, address, and phone number. They called the technician who said he was out in the field and couldn't assist. It has been one month and i have not been able to use my refrigerator or freezer which has put a huge burden on myself and my family. I spent a lot of money on this refrigerator, nearly $2, 500 and i am asking one final time for some assistance before taking drastic action.
Russ herold

I am really disappointed with the service lg electronics have offered. My google nexus 5x stopped working because of the boot loop issue on january 29th 2017. I had purchased the phone in the month of may 2016. This is a known problem and is because of the defect in the handset.
Reference - lg smartphone bootloop issues - wikipedia
As stated in the article lg is offering full refunds.
But sadly i was asked to pay 10k for a new motherboard for the same issue. I am not asking for a refund but atleast the charges for replacement of the motherboard should be nominal. This is insane as we are facing the brunt for the defect in the manufacture.

Thanks

Agent service fault in refrigerator on 19 the september and we all charges was paid
Tcr no: rsur1/7301 dt. 19-sep-2017
Services was not properly completed because today repeat problems
Lg customer said now again service charges customer pay if you are not pay, we are not repair your refrigerator

Lg products is so poor and costomer care 3rd class

My register mobile number is [protected]

My complaint number is rnp[protected]

Today morning i was talking to lg costomer care agent and they promised your services will today completed without any service charges

No lg products buy
No problem no mentally problem

Two year since i too much problem in lg refrigerator

Thanks

I am Nishanth and I purchased LG single door refrigerator GL-D201APZY on Jan 28-2018 at porur and it got delivered by yesterday afternoon and the delivery guy told that a person will come for installation on jan 29-2018.

So we called today and enquired about installtion but your team told that for single door installation is not available.Yesterday while purchasing no one has informed that for single door there won't be any installation support.

Then we opened and found that one of the legs got bend.I have already raised a complaint via phone.The person who attend my complaint is Mr.Venkadesan.

So kindly take immediate action on urgent basis

TV 42lb6500, is purchased on 15th/AUG/2015, just after a week of purchase. The same model is not available in Market. And got the message saying it is old model.

LG is cheating its customers, in this way.

And after just 2 years of purchase, vertical lines starts coming while watching the TV all of a sudden.

Please be informed that, there is no manual intervention / physical or liquid damage on the product.

After the call to customer care on saturday evening, technician came yesterday and all of sudden says, panel is damaged and it costs 18k for the replacement.

Is this the condition of LG product reliability and durability ?? How to trust LG products??

Worst products of LG, simply the technician wants to blame the customer and charge heavily.

Infuture will never buy any LG products and will never recommend to others.

Hopeless and feeling annoyed with LG products.

Unable to escalate the issue in LG website also, it says ( Due To Network Error Query Not Submited server, try again later)

Regards
Prasanna
[protected]

Ive bought a lg g5 an year back paying 45000 but exactly one year one month the motherboard is fail to power on the display said by your service center kr road bangalore. They are asking me to pay the some of 12500 to replace the motherboard and also i haven't dropped the phone not even once all this is happening because of poor components used in your motherboard
So please help me replacing the motherboard free of cost because phone is intact except motherboard
Am been using the lg phones from past few years starring from lg g3 this is the first phone having this problem. Looking for the positive reply from lg.

If this will not work i'll take this to further.

Regards
Abhilash k

L. G. Fully auotmatic washing machine get repaired. It is not spinning and water is not draining from the machine. Complaint was lodged cell no. [protected] in our coimbatare area., situated at near dcb bank, ramakrishna road, coimbatore 641023. Yesterday morning one local technician shri. Satheesh, came and repaired the machine with changing of spare parts and charged rs.1450/-. Cash bill no. 179/- isha cool zone, no. 16, s. P. Nagar, t. V. S. Nagar road, kavundampalayam, coimbatore tamilnadu 641030.
After went off from the house, the above mentioned compliant is continuing and one more compliant was added, water is leaking from the bottom side of the machine. We called many more more times, he did not respond. Cell no.[protected]. He is local technician. I want to get repaired again troulbe free.

Respected mam.I m from.lucknow city i have call on customer care for my washing machine spinner was not working that guy wo repaired the washing machine which was brand new he given 6 months guatantee on the new product and taken rs 2000 on 12/1/18 in my home and.now spinner is not working in 15 days now he is not receiving the call now my home address is 280/ 84 blunt square charbagh near taxi stand.lucknow u.p.226004 that guy mobile number is = [protected] and [protected] so imbarising is that so popular lg products services nill [protected]@0 pls take action of thes guyess who are irresponsible thankss lgg my name is RITESH NAVLANI resgisted complain on this number thanks

Hi all,

I have purchased lg fridge on june 2014. This is to inform you about our lg refrigerator is in repair. We have launched complaint on 2nd of january 2018. The complaint number is rnp[protected]. Lg have assigned the case to co excel solutions. Till now five visits has happened and they charged around 4000/- but the solution has not been fixed. First person came and said we have to change compressor, second person came and told no need to change compressor, we need to change coil. Third person came and did everything but no cooling in the fridge. Fourth person came and told coil is defective piece. Fifth person came and changed compressor and coil, but it is not cooling.
We are behind them since 23 days but no one has solved the issue. They are very careless towards customers and they have their priority customers.
Mr. Sunil talwe, team lead of co excel solutions is very missed behaving person and he say his technicians to leave the work and go for another work.
We want help from you to solve this issue. We are extremely pissed off with this.
Either they should replace the fridge or solve it asap.