LG Electronics Complaints & Reviews

I bought lg stylus 2 plus from lot mobiles, kurnool. However mobile was good and i was using it. But on vacation my mobile got dipped in water and i have contacted you for help. Your technical team or someone called me and said me to submit my mobile in service center. We have no service center in our kurnool for mobiles. But still lg people said me to submit mobile in service center named padmaja electrical serice center which is authorised service center for home appliances. Now they took 20 days just to say me pcb is having fault. They had no technical service team to repair my mobile. Before that they have accepted my mobile claiming touch was an issue and asked me to pay for new display. So i paid rs.2500 to get my mobile repaired. They quoted me rs.5200 for new display. Now they said me after repeated complaints pcb is not working. If pcb has to be changed why did they said there was display problem and quoted me 5300 for repair. They just don't have any equipment for repair. They said they don't have any software to repair while those 20 days. They concluded with saying 12000 will be charged for repairing and if not willing i must take my mobile back. I am not ready to pay 12000 for repair and just got my mobile back. They played with my mobile just like toy they don't know how to open the mobile. There were heavy scratches on top of mobile. I am letting you know that i am going to consumer court for handling my mobile in worst ever way as they are not mobile repair technicians. I asked them to send my mobile to hyderabad service center which has equipment to do that repair. They didn't. They destroyed working mobile and now claiming pcb problem. I want you to replace me new mobile for free of cost or pay me money of mobile cost for damaging my mobile with unprofessional technician. Else i will move to consumer court against your company and will promote awareness to people to not buy lg products in social media. Request you to respond as soon as possible.
Mobile: lg stylus 2 plus
S/no-7021gwl121929
Purchased-lot mobiles, gandhi nagar, kurnool
Repair center padmaja service center n. R. Peta kurnool

I was purchasing lg washing machine, becouse of lg is branded company and i am very old customer of lg
But this machine not satisfied to me
I can't believe that lg machine problematic only 11 days after purchasing
It's very shocking
I am sorry for not only lg but also that service provided employees.
Plz sir i requesting for anyone help me for my washing machine repairing/ changing. My mail id [protected]@gmail.com

I complained about audio problem in my 1 year 1 month old led tv on 14 oct. The technician visited and said that mother board will need to be replaced. He confirmed the cost from his centre and told it is rs1500. We asked them to take request of replacement and he left. Next day when we checked the status we were told it will be available in three days. Post three days when we called for update we were told that it will be available by 31st oct. When i showed my dissatisfaction to the time it is taking, they asked me to take buy back policy under which i will have to accept a 20% depreciated value for my product and use rest of the amount to buy another lg product. As my product was just 1 year old it was a loss to me to accept around 5k depreciation for a product that can be repaired in 1500 so i decided to wait till 31st oct. On 31st oct as well i did not get any call from lg customer care or service center and when i called to take update they said it will now be available by 6th november. It was very annoying and after long discussions i decided to go for the buy back policy and confirmed the same. After two days when i called to ask for update they said that part can be made available by 12th. Thinking again on the point that why to bear a loss of almost 5k for a repair cost of 1500 (Wherein it is not my fault that they could not arrange for the part), i again waited till 12th. So finally when the technician got product at my place on eleventh to fix he told me that the cost of the product is rs3460 not 1500. It was more than double of the quoted price. Again there were multiple calls and discussions around same to which the only point by lg was that it was a mistake and nothing could happen now. When i told them that i am not comfortable in getting this part fixed for this high price and i better have the buy back policy which i decided earlier they said they will not offer me the policy now as they have arranged for the product. I told them that i had taken the decision of taking buy back before the product was available and that too when the part was quoted at a half price, they just have no further point to it. There straight answer is that they will not get me the buy back option now and i am only left with the option to get the part replaced by paying more than double price that too after wait of one month and all discomfort and inconvenience. Kindly help me get a resolution where i am not in loss for no fault of mine and a trust on the brand.

ஐயா, எனது பெயர் மணிகண்டன். நான் தூத்துக்குடி மாவட்டம் ஆத்தூரில் வசித்து வருகின்றேன். நான் திருநெல்வேலி சென்றிருந்த போது பேருந்து நிலையம் அருகில் எனது செல்போன் துலைந்துவிட்டது.தயவு செய்து செல்போனை கண்டுபிடித்து தருமாறு கேட்டுக்கொள்கிறேன்.

Mobile details are below,
Model name: lg - g5
Imei number (1): [protected]
Imei number (2): [protected]

Email id : [protected]@gmail.com

Hi,

I would like to register a complain of an on-going fraud going on within your company. I registered a complain of my tv having some issues on 7th of november, 2017. The engineer rahul shrivastava visited my premises and informed me the "panel has gone bad". He also informed us that via company the cost of new panel is rs. 27500, but i can get your tv repaired under rs 10, 000 via my contacts.

The tv started working after two days once i changed the socket on my board. I registered a complain for amc the very same day. I called mr. Shrivastava and asked him to perform amc which he was so eager to do after "private contact repair", he informs me no i must go through repair first or else he won't issue amc.

After some pressure, mr. Ajay gupta visited me, and he tells me he can perform amc but it will take some time, he keeps telling me to wait 2-3 days more. Today i had a talk with him and sujeet kumar, both inform me that you must first replace the panel before we perform amc.

Now please tell me, why should i repair the panel when my tv is working perfectly fine. I can show video proofs, access all settings and features, and it is fine ever since i changed the wall socket.

I request one of your seniors to visit my premises and see for self that the set is working absolutely fine, or i can play any requested video on my tv and send you the video footage.

I am attaching my video footage of the tv here, so anyone can see that its working fine.

EMI card no-[protected], customer name-R Muthuraman, Mobile No-[protected], we had purchased LG TV(42inch) through Bajaj EMI card on 13/09/2015based on confirmation from bajaj stating that Extended warranty for 2 years after manufacturer warranty expires. Now we are facing problem in TV so we want to use the extended warranty to resolve problem in TV, we are trying to contact customer number but all contact numbers are not in use. Its one of pathetic way of after sales service. Please look in to priority to resolve immediately other wise I will escalate this issue to CEO of bajaj finserv. Expecting your quick response.

This is regarding complaint rnp[protected]. I have purchased a new fridge and it is having frosting issues. Despite several visits by service personnel the issue remains as is. The service guy took pictures of the defective fridge and informed that he would forward those pics to the r&d team. Nothing has been done since then. Never seen such a pathetic service

I had purchased the lg purifier. Now few month ago its creating lots of problems like no purifing water proper and giving a horable sound drooping a water to take a lots of time to fill the tank i have lots of time to complains the company they nothing take any action so i request to again if you are not able to help me than i will take action and i will go to consumer court its a last option to me.

Dear sir,
I am having your semi automatic washing machine 6.2 for the last 6 years. The machine was running in good condition, but from the last 4-5 days there was some noice from the washing tub, for which i lodge a complaint in the customer care on 09.11.2017 at 4.55pm and i was told that the engineer will contact you within 24hrs.. Yesterday afternoon around 12.30pm i receieved a call from your engineer my sanjay kumar, at that time i was at docter's clinic and i asked him to come around 2pm. After returning home at 2.10pm i gave a call to mr sanjay and asked him to come, he replied that i am coming within half an hour. When he did not turn up till 3.30pm 3.340pm i gave him another callat 3.48pm & 3.50pm, then he replied that sir it is too late now and i am at present in gomti nagar, i will be coming tomorrow around 11.00am. Today at 9.36am i msg him to come at 11.00am but he did not come. On calling him at 11.17am & 11.38am he replied to me that he will come after receiving instruction from his office.in the mean time i called again at customer care. At 12.01pm mr sanjay came saw the machine and said that gear box is to be replaced which will cost about rs2500/-. I gave my consent. After some time he told me that he has placed order on mobile to store and he will get the part after 2.00pm, by that time i am going to attend another complaint and will come back with part after 2.00pm as soon as i will get. I called mr sanjay at 3.32pm to enquire, he told that i have not received the part yet and will let you the position within a minute, but alll in waiting. I again called him at 4.16pm then he told that he has not received the part yet as the person concerned is busy in unloading the truck at godown, i asked mr sanjay to give me the contact no. Of the person concerned. I gave a call to mr ravi the person concerned at no.[protected]. He replied the same story that since i have also not received the part from my supervisor how can i deliver to engineer and secondly i am asked to unload the truck at godown so i will not be going today, your job will be done tomorrow. During my two calls at customer care i was not given my complaint no. Nor was sent to me on my mobile. I received the same on my third call at 4.24pm. The number is rnp[protected]. I asked the person at cutomer care to give me the number of another senior official. He gave me the number of some mrs sabia nasreen, but i am sorry to let you know that that from 4.33pm to 5.29pm i gave 15 calls to madam nasreen but she did not responded. Sometime the phone was busy and many times the whole ring went but she did not responded.
Now the question is after this much of my mental torture and phone calls what action you are going to take against your staff and will my job be done, because i am fed up with the incident. Please let me know clearly on my contact no. When my work will be done. If no that too should also be conveyed.
Complainent
Anoop kumar saxena
C-15, h-park, mahanagar extension
Lucknow-226006
Mobile-[protected]

Microwave oven is not working properly.. Its sparks at times when the machine is on.. Have already registered a complaint 2 months ago and still the issue is not fixed.. The service person mentioned that the replaceable product was unavailable and did not show back.. Would be nice if the issue is cleared as soon as possible

Call me @ [protected]

I have purchased 32 inch lg led tv (32lf560t) from vijay electronics santacruz east on 18th nov 2015... While the tv is still in warranty, on 8th november night tv was not switching on. On calling customer care, a lg representative checked the tv and said the cost of repair to be 4500 rupees. When asked about extended warranty they said its on screen only and not on the other parts of tv. But as written on warranty card, warranty is for screen/module. Also while purchasing the tv it was said to us that its 2 year warranty n this difference was not explained. This is total misguidance of the consumer.
Why i have to spend money when my tv is in warranty of 2 years..
Please take a note of this grievance if not i shall go to consumer court for the same.

Dear sir,
I have purchased washing machine 6.5 kg model t7577teel on 04/11/2017 through your dealer m/s. Habsun, residency road, srinagar vide bill no. 674 dated 04/11/2017. The dealer has defraud me by the following ways;-
• that on 05/11/2017 one of the mechanic reported to my home for installation of the said washing machine. The mechanic had fitted two hoes pipes and have made few instructions about the use of the said machine and then left.
• that on the same date we have tried to use the machine for washing purposes, accordingly we have made the setting as per the instructions of mechanic/user manual, but found that washing drum is rotating just one inch right to left and left to right and after two and half minutes machine is draining the water and spin the cloth.
• that on 06/11/2017 i informed the dealer about the fault of the machine, the dealer has assured that the mechanic will come for set right the machine.
• that on 07/11/2017 two mechanics came to my residency to attend the compliant at 4 p. M. Both the mechanic have given programme setting instructions and said the machine is ok and it needs power voltage 220 wts. After that they left.
• that on 07/11/2017 we have again tried to use the machine for washing purposes as per the setting instructions given by the mechanic. We found the problem still persists.
• that on 08/11/2017 i have called again to dealer about the problem and requested him to replace the machine. The representative of the dealer to whom i talked on phone (Zahoor ahmad) had told to send the machine back for replacement.
• on 10/11/2017 we have returned the machine for replacement which they have refused to accept and instructed us leave the machine at service center for repairing.
We refused to leave the machine at service center as i have paid for fresh machine which should be ready to use and duly tested. I have decided to lodge the compliant at consumer court, srinagar for refund of paid amount and damages caused due to muddle attitude of the dealer.
Yours faithfully,

Zahoor ahmad bhat,
Srinagar
Cell:- [protected]

Complaint ref no.[protected] raised on 7th november still not attended

The same complaint was also raised almost 1 month back during which a technician came and replaced with a faulty mother board in which the buzzer was not working and tried to convince saying this is the only mother board available in entire india.

Service technician are misguiding by saying spares are out of stock and hence company can only pay 15% of the machine price as compensation.

I will complain in [protected]@gov.in if my machine is not repaired or replaced.

As per relevant rules any company is required to maintain spares for sold products for a minimum working life of a machine.

How can lg not have spares for a machine sold 5 years back with a 10 year warranty on the dc motor.

Not acceptable.

I purchased a lgh818n in february 2016. Within one year its motherboard was replaced. Within next six months the motherboard was replaced again. Both the times it was replaced free of cost under warranty.

Now again my phone has stopped working. Service centre has again told that motherboard needs to be replaced. This time it will cost me rs9770.

Within twenty months the motherboard needs replacement three times. I think i have been given a faulty product.

I spent almost rs34000 to purchase this product. And within 20 months the phone is dead for me. I am very frustrated that my money is wasted.

I request you to please replace the motherboard free of cost as the product was faulty. I am sure lg will work towards customer satisfaction.

Sir,
I have send the following e. Mails to lg customer care with facts-
(1) with reference to my complain dated 23 august at 1:46 (I have purchase a lg ledsmart t. V. Model no.32lns7ib-te-atryljl, s. No. 402plwr045033 on 30.5.2015 from
Broadway electronics mart, kohima, nagaland at cost rs.36000/-. After running of 10 months picture & sound of the tv becomes off (Within warranty period).
Than an there i have reported the same to the shopkeeper and got repaired (Pcb changed) after1 (One) month. Again same problem occurred in the month of 8/2016, i have been
Complained the same to that dealer and told me that pcb to be replaced @rs.6200/-. Pcb was changed by the engineer from service centre (M/s. P. M. Enterprises, circular road, dimapur) through the dealer. Again i am facing same problem from 2/8/2017 and reported the same to shopkeer/dealer as well as head of the servicing centre at guwahati. And filled complain at no. [protected] on 12.8.2017 but till date i have not received any responses). I have lodged complain and given me rnp[protected]is given to pm enterprises. Service engineer from the pm enterprises, visited broadway electronics mart, kohima, nagaland on 28.8.2016 and told me to brought t. V. To market (Dealer shop) than an there i have send the tv to dealer shop and in the evening the engineer told me over phone that the panel of the tvs out of order and required to be replace with the cost of rs. 14800/- plus servicing to be paid and on 1.9.2017 at 1.57 pm i have received a masses that "your service request rnp[protected] is closed. (Reason customer cannot be contracted)" it is surprised to me that how service engineer are not contracted, service engineer also not obtained any sign from me, moreover till date my tv is laying with the dealer shop. Than i have contracted with mr. Suman dutta, guwahati servicing centre several time in over phone after hearing all this thing he told me to brought the tv to guwahati servicing centre. It is my question that, why i shall be incurred rs. 14800/-as i have already incurred rs. 6200/- within a span of two years

In view of above, why it may not be treated as product was defective and the same tv was sold to me as it is showing problem from the warranty period may please stated otherwise i am bound to file a case in consumer forum.
Therefore, it is requested to you please look into the matter urgently.

Gautam majumder, aao, indian audit & accounts deptt.
O/o the a. G. (Audit), nagaland, kohima-797001
(Mobileno. [protected]

E. Mail= [protected]@yahoo.in.

(2) further, i have sent, e. Mail to lg services dated 19th sept.2017, 4th oct. 2017& 10th oct. 2017, the company only sends me replies/ assurances like "we have acknowledge your concern and we have forwarded it to our branch office in order to take an immediate step in this regard". It is questionable that the customer care only giving assurances or taking any action against the branch offices, moreover, customer care is given me a area service manager mr. Sobhan dutta, m. No. [protected] for any query regarding any complain but it surprised to me that whenever i tried to contract that number becomes busy and switch off (This version is also dealer of lg located in kohima).

In view of above, let me know the whether it will be remain ever for assurances or positive steps will be taken by the authority.

With regards:
(3) sir,
With reference to your e. Mail dated 17.10.2017 12:13, i have received a phone call from your branch office. I have a talk with area manager that exchange offer (Tv) will be provided (As my tv is disturbing from the warranty periods itself, and within a span of 2 years 3 times it was disorders and i have also spent extra money, moreover i have abstain from services 5-6 months from its services, hence he requested me to send my cash memos, repairing charges cash memos etc. I have sends all these documents to branch offices on the same date but i have not received any responses. However, on 27.10.17 i have contracted the area manager, then he told me to he was allowed me concession of 20 per cent panel changing cost. Now it is my question whether it is justify :- that i have purchased a tv with a cost rs. 32000/-, (Within the warranty periods i have abstain from its services near about 1-2 months) again same parts out of order after few months and i have incurred rs. 6000/- and remain abstain from its services for 2-3 months again same is disordered and i have to be paid rs. 14800/- without enjoying its services t. V. For 3 months.in this regard it is questionable to all that whether lg company is selling tv products or its parts with a lunching defective tvs in the markets? And after few months its services it will be defected and company will be started with selling spare parts? Now, i thought, if my tv is not replaced, than i have bound to go following actions:
I) consumer court.
Ii) i have informed the matter to the ministries of consumer affairs of india.
Iii) published/focused in media.

Awaiting for your further replies.
—
Now
Sir,
After sending several e. Mails, till date i have not received positive is responses, only their version is parts to be replace with the cost of rs. 14800/ + servicing charges. Let me know the further what kind of steps in this regard.

Sir,
I have taken a led lg 47lw6500 hd/smart/3d tv from nandilath g mart, ernakulam on[protected] with invoice no. Ekm23076 at an amount of rs. 69500 and lg home theatre system also worth rs. 22500/-. During september 2017 my tv showed a complaint of non availability of picture. I reported the problem to your authorised service centre, jumbo electronics, mukkanniyil building, puthuppady p o, perumattom, muvattupuzha, ernakulam, kerala with phone no. [protected]. Technician came and inspected the tv. He first said that it is a problem relating to bulb. Later he confirmed that the problem was relating to board which need to be replaced. It is out of stock every where and so need to be ordered from hongkong. Job card also was given by him on[protected] with invoice no. 0858. Job no.[protected]. Seriel no. Marked in job card is l06kcmr46547. I confirmed the order through him. After two days i enquired the order status with jumbo electronics office on phone. The front office lady said that the order is not yet taken being forgot by the technician. I once again placed the order over phone and she informed me about the approximate cost of replacing the board as rs. 7, 000/- and also she reminded that around 2 -3 weeks delay may be taken in arriving the spare from hongkong. I confirmed it. Later after around 1.5 months no response was received regarding my order status from jumbo electronics. I called them. The lady replied that till that date no order have been placed regarding my spare part. I warned her that i will complaint it to lg customer complaint cell and also reminded that i need an immediate reply regarding my order status within one day. After 2 days being no response again from that centre, i called them. Then after a thorough discussion with their managers, they replied that my tv spare is now not available with lg electronics and it is under nsp (Non service part). So no chance to replace it. My tv is now became useless. They said me to whatspp the bill copy, tv back panel showing model no. Etc. With that they will email it to the company and the company will compensate you with a very meger amount amount after deducting these 4.5 years depreciation. They also reminded me not to expect a better amount from your side. Only a small amount will be compensated from your side. Sir, now i want to lodge a serious complaint. I have spent an amount of around 70000 for that tv. 4.5 years o[censored]sing is not a big period for stopping the spare part. So in my opinion as a trusted customer of lg products the company has now cheated me in non supplying the spare part (Completely stopping the spare production). My tv has become totally useless. What should i do with it sir. So i request you to go through the matter and do the needful at the earliest. Other wise i have to go to consumer court or other higher level authorities where i could expect a justice. I am a higher secondary school teacher at ernakulam. My phone no. Is [protected]. So please do the needful

I purchased the above mentioned model of washing machine on 20/3/2009 and got an extended amc till 19/3/2015. Now my machine is not working and the technician from lg informed that it is a circuit problem and the particular part is no longer available from the company. How is this possible? How can a part not be available just after 7 years of product purchase and 2 years from end of amc?

I called up lg customer support and they gave me some supervisor mob no which he is not answering.

Kindly help me resolve the issue.

The required part # is 6871en1033l

Thanks.

Hi,

I have lg led tv model 32le5500. It was bought in 2011.
Recently it had problem that there was no display. I complained to lg service center and they visited at home. They informed me that the mainboard of my tv is at fault and has to be replaced cost approx 7-8k. The service guy informed me that he'll go to his office and raise for this spare part and will inform me.

The service guy later called...

We have bought lg washer and 100% drying machine last year june. It costed more than rs. 90, 000.
But the quality of the wash and drying so bad. Its spoiling clothes by forming too strong wrinkles. Even with the steam iron they were not going. We complained so many times and they came and checked it. They asked me to try so many different wash cycles and i did it but same problem. Even they realized the problem was serious. When we asked to replace the machine they stopped responding to our calls. Please suggest what can be done now

My smart tv main board is not working and the lg service engineer said that, the main board is not available due to out of stock.
When i purchased tv, lg didn't informed that after 5 years the parts are not available and now they are saying the main parts are not available after 5 years.
What is the solution, my tv should be scrap???
Please advise me the alternate solution expect the exchange tv

Thanks in advance

Bhaskar