LG Electronics Complaints & Reviews

Last week i registered a request for a technician for my lg refrigerator. I was given some online solution but i insisted on a technician being sent. My fridge door doesn't close properly anymore leading to condensation in the fridge.
I was told they have registered my complaint and a technician will call soon. I did not get any call from lg or technician after that.
Today i called again. I was told my complaint hadn't been registered and they would register my complaint also informing me that my fridge has gone out of warranty and i would have to bear the cost of whatever needs to be repaired.
The date of purchase of my fridge is 24th may 2015 and my warranty expired yesterday. I had forgotten that. Also i thought i had a 2 year warranty.
Anyway so my call was transferred to the superviser after a wait of 15 minutes. Supervisor reshma (Fake name maybe) promised me she would look into this and call me back in 30 minutes. She didn't.
I called again after 2 hours and asked for her. I was told she's not at her desk and would return my call within 2 hours. She didn't.
I called back after 2 hours and this guy refused to transfer my call and told me all my earlier calls had been registered requesting a demo. When i corrected him and repeated my problem all over again he promised me a technician within 2 hours and asked me hold the line while he took down my complaint. He hung up!
I decided to write to them but that server has errors. Attaching images below.
Lg is evidently not committed to extend the best possible service.

Complaint noRNA[protected] filed on 22 May 2016 about broken part behind Door in Door found while receiving Fridge D-432HLAM. I refused delivery but the dealer Sargam Electronics, Mayur Vihar phase -3 assured prompt action. LG technician visited on 23 May 2016 assuring prompt action but to date no action but promises. I am NRI from Dubai with good experience on LG products in Dubai but in India the product seems to be of low quality and service is equally bad. You just lost one loyal customer of a decade. If no action is taken then I will take such steps as may be necessary to protect my interests

Purchased one LG double Door Refrigerator showing 10 years warranty on compressor around 4 years back from Bajaj Electronics. Since last one month, we noticed that the items stored in the refrigerator are perishing and ice cream stored in freezer compartment are also melting. Body is also heating up too much. We lodged a complaint on Friday on their web site and one technician attended us on Saturday afternoon. We were told that the fan motor cooling the coil is not working and needs replacement. Approximate cost for attending work and changing the motor was told Rs.2000. We asked him to carry the work and set right fridge. He called one fan and tried to fit in the slot. Could not succeed and then said that the fan provided in this model is having a DC motor and they dont have spare available for this model. Hence part needs to come from Chennai. He confirmed having placed indent to Chennai and assured that within next 24 hours, the fridge will be set right. We waited till Monday evening i.e. more than 24 hours and again called the technician who told part may be arriving any time and that he will come next day and set right the problem. Entire Tuesday, he did not come, resulting in lodging another complaint with LG. The lady receiving phone provided us one number [protected]. This gentleman did not take the call and I sent him one SMS. Got reply through SMS but no one attended the problem. After passage of one day, he provided another number of service manager [protected]. This number was also not lifted by concerned person. I received one automated reply to complaint lodged on web, which provided number of one Mr. Venkat Sai [protected], who lifted the phone and told to reply in half hour time. After one hour, again called him to know that the required part has yet not come and may take another 2 days to repair the fridge. We have been suffering almost since last 5 days and a small breakdown in the part is not being attended by their team Very poor service on the part of the LG team. We dont know if non attending of the problem may affect efficiency of the compressor or the compressor may get burnt. Inviting attention of the Top company officials to take suitable action and save their name or else consumer will not think good about LG, which claims Life is Good.

I lodged a complaint of water dripping from front of Split AC lodged at Call Centre on Saturday 21st May (RNA[protected].
Sunday: Engineer Maulik told crack in Drainage Pipe. Some one will come to replace. No body came.
22 May: Complaint made again at call centre. Number of Mr. Nikhil given. He promised action.
23 May: Engineer Mosam came. Said no crack in pipe. Did something and took Rs. 570. Dripping started within 15 min. Another Engineer Pratik came and said crack in drainage pipe. Promised to come on Wed at 11 am.
24 May: Talked to Mr. Jadeja (Ahmedabad) at 11 am. Engineer Binal came at 11.30 and replaced drainage pipe. Still dripping.

I have not gone to office. Drawing room wall is spoiled. AC locks broken by repeated opening. PROBLEM OF WATER DRIPPING NOT SOLVED even after 90 hours of complaint.

Dear sir
inverter-v split air conditioner out door unit is of faulty design which facilitate
1.Outside squirrel entry into the unit.
Due to this my outdoor unit is totally in-operative.
2.I have purchased the unit at a price of rs.52000/- on dt.[protected].Within a span of two years due to squirrel entry into the unit the out door unit electronics card damaged and for which i have to pay rs.10000/- for the repair.
3 the same LG other split ac I am using since 8 years without any problem.
4.But the inverter ac defect is it should not have electronics card in outdoor unit and squirrel entry should not be allowed.
5.Therefore I make LG company is totally responsible for this damage and they should bear the cost of repair and in subsequent product they should make the facilities which I have suggested in point no.4.
Address:
1.S.K.Rout,
Mob.No.[protected]

Hi,

This is lenima phukan
My call back number #[protected] or [protected]
Email – [protected]@gmail.com or s. [protected]@outlook.In
Called your customer services 14 days back about my ac (Lg split ac) the tech said my warranty over 4 days back. I said can’t you give me any extension time you people said no that’s the rule of lg. Once warranty expires no services will be done free of cost
I said okay, i called after 10 days. Let me tell you the time. I called you on
23/05/2016 @12.00 am to 2 pm. Using my registered number [protected] but your customer service agent said that what help i need i told him i got a service recently from you people and i was charged about my ac issue as it was making wired sound. I paid rs.579.00. He did only 6 minutes cleaning and got the money for his appearance at my home to fix the issue. After that ac ran 2 days well without any noise, but new problem started a one year ac (Inverter split ac) behavior was not expected buying the brand doesn't go well for me, i own lg products really it makes life good. Costly products but worthy, i do have lg led tv, ac (Inverter split ac), automatic washing machine. Not the refrigerator but my dad has it. I believe in lg products and also believe being loyal customer for you. If we have any issues obviously i need to call you if the issue related with my lg products. But your customer service really sucks and that’s what i said to your customer care people that my ac has new issue now after getting repair it’s blowing only hot air and this happened after your technician came and cleaned my ac. Using this ac for last 12 months never happened like this. What they said that we could take a new complained and you need to pay for the support i said why i have to pay for it. They said okay then i have to call enterprise (That same technician team). They gave me 1st balaji enterprise and guess what it was a wrong redirection because that team number they gave from where the tech came as per lg customer care. But they said directly we are not the team for ac. I have to call again customer care number to get the right number, i called again my call was transferred to the supervisor john and i said you guys are giving me services. How many time you need to understand my issue. We are the customers we pay money to you and we believe to take the products with the good services but not lg has good customer care service i believe he asked to behave professionally you people don’t even know to give the right number to get in touch with the repair center people according to the location, service don’t even run for 2 days after repair. Asking me to pay again and again for every issues and asking the customer to behave properly, well i was but there is a limitation and i am not the 1st customer in the world who abused because of poor services being customer care for lg and if the products not doing well you need to listen those and you people are teaching me to behave professionally, redirecting wrong place, talking rude, there was an incident when i was on the call with john he abused me saying you damn. Is that professionalism? Ask mr john i am a customer. You need to listen. This is how it goes on market, misbehaving and misleading the customer, commanding them and abusing from customer service of lg doesn't look and sound good now. It’s my turn to put your service on social media. Specially about your customer care whose behavior was worst. Wasting time of customer even he bought worth of rs. 2, 00000 products. I am not going to buy any more products i swear will give bad impression about your service as well. Ask mr john who the hell he to abuse me and disconnecting my call. Later on i call again and got the right number to call, it was en enterprise for my location.. I am still facing the same issue and i will check with any local technician and will never go for lg products where you people abuse customers.

Note: want you people to probe mr john what kind of supervisor he is?

Regard,
Lenima phukan.

We had registered a complaint regarding our Split AC which not not cooling, after a follow up LG technician visited and told us that some spare will require so he will come back with next 2 days .But nothing was happened

After 2 days we called to LG customer care number than another technician had visited and he also told us that there is gas need to fill & he went out .

Again after 5 days, continuously calling to LG customer care than another technician had came and fill the the GAS. & he closed the complaint .

But our complaint is not resolved yet.today we registered a another complaint on urgent basis but still now no one has come.

what should I do ? is this LG ( LIFE GOOD ) Service .

We bought a brand new lg led television from salem. Model no: 55uf770t. The television within a period of 1 month stops working. When the service engineer attended he just says the motherboard is gone. The problem reported was virus impact due to the usage o[censored]sb, but we never attached anything to the television apart from the cable wire. They just lied there itself to escape. We were fed up at that time only. The rna no is : rna[protected]. We demanded for the replacement of the television by the company since the fault was not on our side and it was a brand new television not even one month old. We contacted the customer care and they said to contact some three, four people and we did that too. They said the television will come by 2-3 weeks. But it has already been a month and now they are saying that stock is not available even after a month time. Now after we been waiting for so many weeks together they started from the scratch saying we dont know when the television is going to come, you can either repair the television or pay the money to get a higher model. Are you people playing with us. Do you think we are fools. The cost of the television is around 1.5 lakhs. We are neither any gamblers nor there is a tree fetching money for us. It was the money we earned doing so much of hard work. We didnt even buy a television for 14 years saving some amount to get a good television. And the television gets repaired without any external impact from our side in just one month. So we thought lg as a good brand. We had placed our hopes on you. But what we got back was mental pressure from your side for the past one month and still no use. Even a television from a lower brand value than yours would not have got repaired within a month and i am sure they would have replaced it atleast after this much stress being given to us and the fault being not on us. What you people has to say is the parts have to come from china to get assembled and then your televison will be delivered, it has already been a month and still parts are not arrived and assembled? There is no television of the same model in india?? I demand the television gets replaced.

Dear sir

your mechanic has serviced my AC on 29-3-16 by RNA[protected]. after that it started leaking from front. i have told your call cente about this unsatisfied service.there was no problem in last year.but after service this problem started.i got from call centre that visit is chargble.
i already informed you about my problem of water leakage from indoor unit after 1st servicing.servicing was on 29 march 16.if after servicing i am facing problem what does it means?why should i pay for another time servicing charges?

This lg company is fraud. Never by lg product. I believe fraud people works there. Some called and informed refund is approved and it is almost 1 weeek he is neither picking up the phone nor sent me any email confirmation. He claims he works for lg. Hus name is "anuj srivastava" number is [protected]. Seems like fraudster and keeps on lying. Lg stop cheating and help me

The led tv was purchased from thailand in december 2012. It created ceratin issues in the sensor initially which got rectified on complaint couple of times and now the problem has started again in mother board this time. The complaint was registered, the service engineer visited the place and said, since the tv is purchased from thailand we will not be able to help you out. Please get the motherboard from thailand and we will replace the same.
This is the most weird response i have received ever from a company representative.

I need the same to be rectified on an urgent basis,

We bought a split ac from shiva world wide trading pvt ltd in november 2015. Ac model number mentioned in the bill is lsa5a5au3a.
Last week when we call service engineer for servicing. Service engineer denied for servicing as the model number was different in bill and actual product. Also year is mentioned in product is 2013 which is 3 years old. Its model number and year is mentioned in product as below:
Model number/year : lsa5ar3cig/2013
When we contacted the dealer, he said they will correct the bill. But out concern is year mentioned in the product. It said year 2013 which is 3 years old product. Do we not suppose to get the same year product when we purchase it? Please help us in this matter.

Deepak kumar
[protected]

શ્રીમાન,
આપનીી કંંપનીનું એરકંડીશન મશીન છેલ્લા ચાર વર્ષથી અમે વાપરીએ છીએ. અત્યાર સુધી વગર ખર્ચે સારૂ ચાલેલ છે. પરંતુ છેલ્લા અઠવાડીયાથી આ મશીન બપોરે બંધ થઇ જાય છે. જે સમયે તેની વધારે જરૂર હોય છે. કોમ્પ્રેસર બંધ થઇ જાય છે. બપોરના ૩ થી ૪ કલાક એ.સી. બંધ જ રહે છે. ત્યારબાદ સાંજના સમયે ચાલુ થઇ જાય છે.
આપ સાહેબશ્રીને વિનંતી કે કોમ્પ્રેસર વોરંટી પીરીયડમાં હોઇ તેને બદલી આપવા નમ્ર વિનંતી છે. તેમજ રીપેેરીંગ/સર્વિસ કરી આપવા વિનંતી છે.

ઘનશ્યામ એચ. પટેલ
રર, ન્યુ દેવભુમી સોસાયટી,
જી.એસ.ટી. રેલ્વે સ્ટેશન પાછળ,
આનંદ પાર્ટી પ્લોટ પાસે, ન્યુ રાણીપ્,
અમદાવાદ-૩૮૨૪૮૦

I post my complaint second time but no response by co. Till date .coustmor care not responding good. The part is unavialble from last 15 days .if my complaint not sought out by co. Within 2 working days than ee take legel action against co. In consumer court .we have no backup of freez so we all are in problem in summer
It is the last compalint on my side .
Saurabh garg
A 738 indra vihar kota
Rajasthan

I am a LG customer for the past 10 yrs.I purchased LG washing machine LG water purifier and LG oven at why not shopping mall, Tanuku-534211 west godavari district, AP.recently LG washing machine has a problem(power not turning on).I made a complaint on May 6th and there after complained twice.the service people came and ordered some part and till now they haven't repaired the washing machine.I am very much disappointed for this kind of worst service and repenting for buying such a low class service brand.

I have purchased lg ac from visvas sales ahmedabad. They deliverd ac on time. I have booked installation on next day. But no one lg staff came on my home to installation. I have called lg service center person (Het name is manisha) around 30-40 times but she didn't pick up the call and some time number was getting busy.
Then i contact to dealer and he told me that i will call in service center and lg person will came at evaning.
On date 19-may-2016 around 7.30 at evening lg person came and start working on ac installation.
Lg person name is imran and they gave answer very badly like "tamare karavu hoi to karavo nahi to aa badhu mukine jato rahish". What the hell it is?

He also ask for extra labour work for installation. My ac installation completed around 10-12 foot and he told me give me 5 foot extra payment and also water pipe installation charge extra.

Dealer never told me that charge of water pipe and installation of water pipe will be extra.
Also lg person install ac with out setting gas and water pipe.
What the helll is this???

Really in my friend family i will never give advise that buy any lg products..

I have purchsed 33000 rs. On lg ac and lg give me very bad service (Ghatiya service)...

Also lg service center for ahmedabad is very ghatiya specially (Main contact person manisha).

I brought an lg phone from metro pcs about 2months ago. When it was only about 3 or 4days, old my phone started being remote controlled with out me controlling it. The volume would go up and down. My camera was being used to watch me without my permission. My personal emails and apps was mess with as well my internet connection intercepted. I when to metro pcs to fix the issue to get a new phone and acouple days later same issue. I first i thought the phone was just defected but its much more. The new phone same issues it seem that my phone and info has been took over by a hacker who still watchs and control my phone. The system of the phone is easy to breech for one reason or another. If possible could i get a whole new phone as in a different cell phone. Thank you for your time.

Pathetic service by lg.no escalation management.same issue in a tv worth 54000.No one to hear customer complaint.No wonder you r losing market share.please contact me and refund my amount.i have logged complaint with lg someone named anuj srivastav calked me and informed refund approved.never contacted me again.som service head gaurav with whom i spoke was rude and should know how to talk to a customer

I have purchased a 2 ton inverter ac from sahu lucknow 15 days back a guy came from lg to install the a. C i asked him to shift one of my lg a. C in another room so as to install the inverter a. C. Since then my ac wasnt workng 3 days bck i registered a complain which remain unattended till today. Now the lg person told me that the gas has leaked from the ac and you hav to wait for another 2 days for gas filling. This is highly unprofessional attitude from a company like lg. I have almost all my ac's fridge, washing mchn, microwave of lg but now seeing this attitude i stongly recommend other brand for ac's and more.

Dear sir,
I am santhosh kumar m d residing at sullia. D.K . Karnataka had purchased a lg side by side refrigerator from sullia adkar electronics on 25.07.2012 by paying rs.78, 900/-
The refrigerator was good till 2 year. It had small problems solved and there were no issues. On 12.03.2016 it stopped working completely. On 16.03.2016 we registered complaint to the company through the dealer. Service men visited after 4 days. They complained about the gas leakage and filled the same and told us to wait for 24 hours. But even after 24 hours, the condition was the same and the repair guys came with same statement and done the same procedure. When the result was zero after the repetition, they forced us to take the refrigerator to the puttur show room service centre and it was carried on 04.04.2016. There they kept it for 15 days, stating that it should be in observation. On 21.04.2016 it had come back by goods carrier. The condition of the refrigerator on the goods carrier was intolerable for any person who has spent on a refrigerator because it was tagged by a rope directly to the carrier. Don’t the service centre people is having the common sense to wrap the refrigerator with a carton? Or the lg company is not in the position to purchase a carton to cover their products. And the service men handed us the bill of rs.10, 733 for the service and repair charges.
On 11.05.2016 just after 20 days again the problem repeated. For the same issue service men kept visiting once in two days coming with a new part, removing the same and asking us every time to wait for 24 hours. The process went on like this. On 14th of may i spoke to sales and service manager mr. Avinash and sai, they assured us to send an expert engineer from mangalore and requested to wait for 2 days. We waited for 2 days. On 17.05.1016 2 service men visited our home from the local service centre. We called mr. Avinash for the same issue and there was no proper answer about why they have sent local technicians instead of an engineer from mangalore. After 3 hours finally they confirmed with a declaration that the product can’t be repaired.
Now the question is if we can use a lg refrigerator by paying rs.80, 000 for a period of 3 years with the service cost of rs.15, 000 – 20, 000 for 3 years. Now it is declared that it cannot be repaired. What is the value of lg company? Once again the lg company is not having an expert technician to repair a refrigerator. So what is lg?
It is a great shame on your part to declare the same. So we have decided to use lg refrigerator of rs.80, 000 as a shoe rack and that is to keep in front of our house, showing that lg product is fit for shoe rack after 3 years. That’s what lg deserves.