LG Electronics Complaints & Reviews

Dear team


Just now i recieved a call from om enterprises, rampur, (Up).


Moreover manager neglect my complaint on the basis that they dont visiting to onsite without visiting charges.


Is this your privilleges to serve to your customers.


Kindly do the needful asap.


Thanks & regards
Neeraj kumar singh
[protected]

From: "serviceindia"[protected]@lge.com
Sent:thu, 23 jun 2016 11:00:37 +0530
To: "[protected]@rediffmail.com" [protected]@rediffmail.com
Subject: fw: required urgent resolution
Dear customer,



we acknowledge your concern and we have forwarded it to our branch office in order to take an immediate step in this regards.



for any further assistance please call us on[protected] / or write to us at www.lg.com/in



earnestly soliciting your patronage and assuring you of our valuable services at all times.



thanks and regards

lg service
From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]

sent: wednesday, june 22, 2016 22:30

to: [protected]@lge.com; serviceindia/local employee〉lgeil it team([protected]@lge.com); [protected]@yahoo.Co.In

cc: neeta linz〉lgeil pr/media(Neeta.[protected]@lge.com); anuradha.[protected]@lg-one.com

subject: required urgent resolution
Dear team
This mail is with reference to my lg refrigerator model no. Gl-275vf5, double door was purchased on 22 october, 2011.
Actually in the first 2 years, it was worked good, the performance was up to mark, but after then the small small problems occurring.
But this time the fridge is totally down, the problem is it dont produce cooling.
So, kindly provide the engineer asap, and this will bring to your notice that i will ready only to bear the part cost except this i will not in a condition to pay any visiting charge and all.
Aside to all superiors, please look into this matter.
Name: neeraj kumar singh
Address: 38, shiv vihar colony, near kitply factory ltd, jwala nagar, civil lines, rampur (U.P) - 244901


thanks & regards

neeraj kumar singh

[protected]/[protected]

Dear Lg,
With reference to my earlier email to you, i have got a call from LG and i came to know that i have been misguided from day 1 of my call log for my LG 55" LED TV which i had on 30th of May. Today on 23rd of may 2016, i came to know that LG doesn't have any information on their system regarding my complaint launched on 30th of may. After launching the complaint, LG's engineer (for Beed, Maharashtra-431122) visited my address and diagnosed the problem as faulty LED panel and told me that i need to order a new one and approximate estimate would be around Rs.[protected]. So i agreed to repair and asked him to order the panel for my TV and he even took Rs. 50000 in advance from me for the same. Also i had been assured from him as well as Lg serive center Aurangabad (Reliance Refrigeration) that i would get that panel in 10 days or maximum 15 days. I got this (RNA[protected] complaint number on my registered mobile number which is [protected]. But even after 15 days of not receiving my part when i called service center Aurangabad, the manager Mr. Wassam told me that due to initial unavailability of that panel it has been delayed and he also told me that now they have orderd the same from Noida and it will reach to their service center on 21st of May and immediately on second day that is 22nd of may, it will be installed. So on 21st of may when i contacted Mr. Wassam for the same, he assured mr that they have received my panel and they were arranging a separate private vehicle to send it at my address (which is beed, Maharashtra-431122) instead of the regular transport as it had already been delayed and to avoid any transport damage as it's large in size. And Mr. Wassam also assured me that it will be installed at my place immediately on Wednsday 22nd of may upto maximum 6:00-6:30pm which i didn't get.
So today on 23rd of may when i got contacted by Lg online grievance cell, i came to know that lg doesn't have any information regarding the complaint i have launched and after further inquiry, we came to know that the complaint number which i have received on my registered mobile mumber ([protected])
is wrong and it has been registered by some person Mr. Shinde from Jalna, Maharashtra. So basically other wrong complaint number has been sent to me on my registered mobile number and still i have not received my panel even after 24 days. I just talked with the Lg Regional Manager Mr. Pankaj Kulkarni and he told me that still their service center at Aurangabad has not received any such LED panel yet and i have been told the wrong information again. He told me that he is looking into the matter and he is going to contact with the service center again for the same.
So, this is very frustrating and unacceptable from a brand like LG. My Rs.50, 000/- have been stuck unnecessary and still my problem is as it is even after a period of almost a month.
So, kindly look into the matter urgently and respond to the same at the earliest. I want my problem to be solved immediately and i want a compensation from the company for misguiding me wasting my time and money.
- Dr. Ajinkya Bhople
[protected]

My name is arindam mukherjee and number is [protected]. I have recently bought a lg tv on 14.5.2016. I am facing service issues from the beginning in my new tv. Sound is not coming out from the tv speakers & 3d auto format detection is not working. The last complaint i had lodged was on 27.5.2016. The complaint number is rna[protected] and it is still unresolved after nearly a month. Previously i had experienced very good service from lg and that is the reason that i have purchased this product from lg. But i am really shocked to experience such a poor support from lg. Specially since i have bought a new tv and facing problem from the beginning, i think company should have been responsible enough to take immediate steps to resolve this issue so that i don't have to go for any further action.

We are based in mumbai and below is the problem


This is to inform that our lg front load machine is having problems since so many months and the technicians from lg have come several amount of times with different different reasons, but still they are unable to find the actual cause of what is wrong in the machine. It is ridiculous and highly frustrating that we buy product from a well known brand and then the service guys are unable to resolve it after taking so much money and we like fools keep calling them 50 k times. I have been regretting that why did i buy lg washing machine which is just giving problems and creating mess for us. Till now lg guys have just taken our money by changing some or the other part of it and every time coming up with new reasons. 1st they changed our machine drum in which we spent almost 10 k, then they told us there is a circuit problem and took 8 k, later again we faced problems like water leakage and few more, today again they visited us and told us the circuit is not supplying enough power to the machine which was previously changed by the technicians itself and for what we had paid 8k to them already... They dont know what parts are right and wrong and what is the actual problem except for annoying and freaking our brains so after calling them for several times they kept saying that we will come and check the machine but unless we called them for 50 times in a day they dont turn up and from last few months they have been visiting us and just not able to resolve our problem. I think we have many other things to do in life except for just calling lg and screwing our brains. I will never ever buy lg products in my life and will suggest near and dear ones to not buy lg which is a brand with no proper technician and help and just taking money from customer and making money themselves. The amount i have been spending in that i could have bought a new machine and used that rather then using this machine.

Lg should rather provide good work and product rather then making money and fooling normal people.

Dear sir/Madam

i would like to inform u that i purchase a lg Refrigerator model -GL-285BSPN from dated[protected] and around 4-5 moths after i found that refrigerator cooling is so down in full temperature. then i inform to dealer but he says you contact in lg company and he's giving us a toll free no. is that [protected]-[protected]. so then i will register my complaint in lg company and he will send us a mechanic for check it . mechanic says that refrigerator cooling temp. button is not working properly and he will change this part in warranty but electricity has gone and after repair refrigerator not check properly and he's gone. next day the same issue of cooling is occurred and we calling mechanic who's coming to repair this but no response from this side . i m fully dis -satisfied from lg product and service. so i hope you giving me solution for this problem as soon as possible.

regards
Shubham Jain
#451, gali no.3, gurpreet nagar, near Kali sadk, shiv puri chowk, ludhiana.
[protected], [protected]

Dear sir,
I have problem in my washing machine, i complaint to lg care and a service boy name mr. Riyaj ahmad came against complaint and without checking the machine he says moter is burnt, i am asking him how do you known moter is burnt after this he started misbehaving with me and abusing me, so you are requested to take action against mr. Riyaj ahamad.
Thanking you

Arun kumar singh
Head of Department I/C
Government polytechnic
Kanpur
[protected]

I had purchased an l g x – 147 bearing i m e i number [protected] / 1962 vide invoice number 460 dated 16/08/2015. But the mobile phone developed technical problems within two months such as hanging while browsing, speedy battery discharge and touchpad misfunctions. Moreover, i was unable to browse using 3g mode and the side switch also was not functioning properly. Therefore, i had contacted your service centre ‘mobile lab’ at kozhikode in november 2015. They returned the mobile after two days saying that the problems were rectified. But the phone again developed technical hitches and i had to contact the service centre in march and april 2016. The software was reinstalled twice by the service personnel but the technical snags continued.
I therefore sent an e-mail to [protected]@lge.com and they directed me to contact mr. Vikas sreedharan (Area service manager) who in turn directed me to approach the service centre again. As per his directions, i entrusted my mobile again at the service centre on
13/05/2016 (Job number rna[protected]. Since i didn’t get any intimation from their end for the next 15 days, i contacted them again and sought for a replacement as i was unable to use the phone properly since its purchase. But on the 19th day i was informed by the service centre executive that i was entitled only for a service only and not for a replacement.
I firmly believe that the instrument supplied to me was defective and sub – standard and it was under such circumstances it had developed technical difficulties since i started using it.

I have therefore lost trust in your service centre that always raises false claims. It is therefore requested that you may kindly direct your authorized personnel to initiate immediate steps

I'm sunil sharma & my contact number is [protected]. I have service request number: rna[protected]. Its panel has been broken last month & purchasing month of this product november 2015. The service center given feedback of this complaint this is not covered in warranty & it is chargeable service because it is mishandling case but i want to know that which type of mishandling in this case so proof this which type of damage. And also inform you that the given features of this product that :

Robust ips panels (In select models): lg tvs come with ips panel that is known for its robust and sturdy design. These panels are more resistant to high temperature and pressure as compare to conventional va panels.

So if the given features are more high temperature and pressure than how it will broke normally. If it is not broken normally then the product will be scratched, punch, falling damage or, pressurized mark etc.

I contact to customer care but they were not satisfying me beacause they were saying that the service engg. Saying broken then broken not covered in warranty but why not understanding customer's reason that this is not any mishandling case this is automatically damaged and also inform that this product was hanged on wall. I'm not sure but may be possible summer high temperature damaged the glass or may be possible damaged by hanging problem but the hanging on wall by service engg. (Lg).

So if the lg not to take necessary action than i want to check the product with third party under lg service engg. Presence.

If the lg brand cheating with customer then why will buy any product from lg brand. Because there given features fakes like as given above problem. (This is lg brand feature:- robust ips panels (In select models): lg tvs come with ips panel that is known for its robust and sturdy design. These panels are more resistant to high temperature and pressure as compare to conventional va panels.)

Robust ips panels in this product then how to broken normally without any marks??

Hi,
This is rahul waghmode and have an concerns about the technicians about their feedback and their work.
I have been gifted one lg tv with model 32lf513a-tc in marriage and has bought in the month of december 2015 from beed (Maharashtra) city apprx 300km far way but within 6 months tv's screen started to show some fishy/blur white lines for which i have raise complaint where techinician came & verified and said some part has failed we need to order part you send me your tv reciept on whatsapp then after i have waited for 2days where no response they said your receipt is not valid as it don't have vat number!!! I'm shocked as every other television brands only see the purchase date along with tv warranty card now thi to resolve any issues thats it and other vat no. Related issues they should not bother about. I'm surprise about their word that you must have vat no. On receipt then & then we can proceed further for your problem.
And about closing this issue with strange feedback "not an valide receipt and fishy receipt image" how come?? As anyone can easily read it.

Now it's been almost three weeks it's been pending!! I think atleast anyone of you could help me on this or else i have no choice to go with other brand as our entire family have only lg brands at their homes.

People to whom i talked
Techinician - raosaheb avhad - [protected]
Manager - [protected]


Regards,
Rahul w
+91-[protected]

Hi,

My refrigerator has a problem and we raised a complaint in lg customer care (Complaint no. Rna[protected], they directed the problem to delear near my place chennai avadi. Ar electronics. They serviced the fridge and said we need to change the freeze switch which will cost around 900 and we have given money with proper bill and the guy who attended havent turned up and we directly went to dealer place and asked for it they are not aware of that the problem. The service engineer was very rude in answering, his name is gopi from ar electronic, avadi chennai. Now the fridge is not working and after our escalation they came and replaced the switch. Again its not work. Please take this a serious issue and take action on the concern dealer. It very bad when a branded company giving the dealership to the people like him and losing the brand value.

My complaint no : rna[protected].

I had logged a complaint on the 7th of june 2016, with regards to the freezer gets excess chilled forms ice & the cooling does not pass down, thereby spoiling all the products in the fridge.

An engineer (Narendra) visited me the next day & did not do anything much to resolve my issue but just checked & said he needs to order for some heater plate & which will take 02 days to resolve the issue & he took rs. 500/-

On the 10th june 2016 he called me in the evening when i was in office & informed me that the part is come can he come to install it, i informed him i am in office today but i will make provision for tomorrow, to which he informed me that there will be another engineer coming. I told him ok.

Till 17th june 2016 when i had no revert from him & my issue still persisted i called him & he informed me that my issue is closed & i will have to call again on the customer care & then call him. Which i did, i was again given a tat of 24 hours. I kept following up the whole of (18) saturday until (19) sunday with narendra (He mentioned he has not received the complaint yet) & the customer care which informed me that same day the agency has accepted the complaint.

After which i was able to get in touch with reshma (Floor supervisor) who helped me by putting the area service manager on call & pushing narendra to come & resolve within an hour by 13:20. Narendra came by 15:45 until which time we were just kept waiting.

After coming he just opened the fridge & informs us that there is a drawback if he installs the heater he will have to cut open & join wires & in moisture we will see sparks in the fridge. After hearing us we just informed him in that case if there are sparks & we are at risk what is the alternate & if this was the scenario when he came on the 8th june why did he not highlight this to us & waste so much time. He had no answers but just said he is trying to speak to his trainer & will get back. His trainer called him & informed him jot to do any work in such risk just come back & get the copies & picture & he will highlight to lg company.\

Till today i am waiting for my issue to be resolved. Without a fridge (Which i have purchased for 44000 & not at all used so much) operational in the house. Let me know if there is any one who can understand my concern & help me resolve. (We have been a loyal lg customer & have a lot of lg products in all our houses based in dahisar/mira rd/vasai/andheri/worli) but we are facing such kind of treatment from lg.

John pinto
[protected]

Though lg is committed to extend best possible service to its customer, but my experience with your service centre gorakhpur was very dissatisfying. I have purchased lg refrigerator (model no-gl-m302ratlavi)in december2014. Since dec15 my fridge is out of order and inspite of my frequent follow ups with your service centre, it has not been repaired till now. The earlier 3 mechanics sent from service center failed to repair and the technical fault remained as it is.
Now, its my last and humble request to you to take some measures or else i will be forced to take some unpleasant action against this poor level of your service.

Dear Sir,
This is regarding the split AC LSA5np5A which I purchased as on 17042016 via bill number lg-7200 from modern sales, sector 22 chandigarh. Since the day of purchase it never worked properly. We called up your customer care numerous times and your dealer in chandigarh from whom we have purchased it. But unfortunately our complaint is not sorted out yet. We called up at LG service centre as well at sector 34a chandigarh but your service executive named ms neelam grover never picked up our call and disconnected every time. Today is 19062016, it's almost 2 months and we are fed up of complaining at your customer care. If this is the kind of service you provide to your new customers then I am sure the time comes when nobody recommend or purchase your products. I am sure I would never recommend your brand to anybody in my circle.

I want you to take your defected product back and return my hard earned money or either replace it or get it corrected now. Otherwise I will be forced to lodge a complaint in consumer court.

I want reply to this on top priority and that too with the resolution not the excuses.
Regards
Gurbinder K Maan,
[protected]

10th june: complain registered on lg inverter ac. Complain clearly says that there is an error ch 10 showing on the ac. Technician comes and after spending an hour says that he needs a smaller screw driver that he will bring next day around noon and repair it.

11th june: no one turns up. I call up the technician and he says that there is a meeting every saturday in his office and that’s why he got late. He will speak to the madam in his office and get this assigned shortly.

12th june: call up at customer service. Poor fellas are helpless today as it is sunday. But a technician will land up at your door tomorrow (I. E. Monday) is the promise i get

13th june: no one turns up. Call up at customer service. Day is over for service center and hence a voc (Some escalation) was raised and again promised a technician at my door next day.

14th june: technician (Ali) arrives and informs that a part needs replacement (It has not been 2 months since i have bought this ac). He gives me number of his senior jai with whom to speak with regards to timelines.

15th june: call up jai and he confirms that the part arrives today and technician will be at your door tomorrow

16th june: no one turns up. Jai does not pick up calls.

17th june: call up at customer service. Given rohini jadhav’s landline number as well a mobile number to call up and check for status. Phone keeps ringing at all these numbers, nobody picks up, nobody bothers to call back.

18th june: call up at customer service. Again given rohini jadhav’s landline number and all as i inform them that they are not picking the call. Assured a call back within 24 hours. Rohini jadhav apparently calls back coincidentally for confirming appointment for a visit by some korean technical team who is visiting india. It seems it was a coincidence that she called me up (How did she get my number is a question as the products are registered with another number). Anyway, she assures me that the part is due to arrive on 19th june sunday and the technician will very well repair it.

19th june: again, called up all landline numbers, mobile numbers provided where no one ever bothers to respond. Called up customer service. Poor fellas are again helpless today as it is sunday. But a technician will land up at your door tomorrow (I. E. Monday) is the promise i get yet again!!!

I am an owner of several lg products including an lcd tv, refrigerator, washing machine & a home theater.
I am highly disappointed with the quality of the product & the service provided for the home theater.
The blu ray player is not working & is not recognizing any blu rays/ dvds. The same was looked at 4 times by lg technicians who have shown the most lackadaisical and uncaring approach towards resolving the issue.
The technician has taken around 4 months to look at this issue and has not visited even after repeated phone calls. The last visit for nearly 2 months back.
I am seriously aggrieved, hence am writing to you. Further to this, my lcd tv, which is under amc, is constantly turning off & on. The same has been fixed quite a few times, but the problem seems to be recurring.
In case it's not possible for the lg technical team to solve the continuing problem, i shall have to look for support from consumer court to help me fix the same.
Further, i don't think i shall be considering any lg products in the future.

Dear lg administration,
Ir this is to bring your acknowledge that i had purchased led on 29/11/2015 from kanpur lg electronics shoppemalhotra mariampur.
My total amount of purchase was 92300rs which includes some more appliances of home segments. My issue is this my led screen is not functioning and its panel screen is showing error while opening. Means screen is blank as your technical person visited and confirmed that it is damage from inside you have to bear the cost and says that from inside its chemical liquidation is been spread which has damaged full screen..
But my led is in warranty condition of 1 year from lg and i got additional 1 year warranty card also from shop-owner for better services in future.
So i just want to know that its a manufacturing fault in your product and in warranty why i will pay 19854rs/-which was asked from your service engineer and from center.
Need your intervention on this regard. As i am a loyal customer at use only lg products in full home.

Request no = gca[protected]
Kindly treat this complain on top priority else i will loose my faith from your brand and service and will take help from consumer forum legally.
Note = in my home their are only 5 persons that to they are very much mature which includes my parents, my younger brother, me and my wife... So we are very much serious for our products.
Kindly treat this mail as serious issue & try to maintain faith from our end against consumer satisfaction.
— customer details —
Name : ishu jaiswal
Treet :122/161 sarojani nagar
City : kanpur
Tate : uttarpradesh
Post code : 208012
Tel : [protected]
Country : india
E-mail : [protected]@yahoo.com

I purchased LG refrigerator model GL-338VT5 in 2010. Recently, the handle of the main door broke. I placed a request for spare part, when the customer care mentioned that because product is older than 5years, cost for spare and service will have to be chargeable. I agreed for the same, mentioning that if part replaced, I will pay for both. After few weeks, a service technician visited to see which model it was. He returned after two days with the wrong handle. Now, the LG service technician and LG customer care is informing me that any product which is beyond 5years, cannot be provided with spare replacement. However, this was neither mentioned during purchase not agreed upon on the Invoice/ Terms. Do they expect that for a Rs. 500/- spare part, i dispose off the refrigerator??

Dear sir
I purchased a new lg double door refrigerator but within 10 days the refrigerator is not working everyday serviceman visited my place still it's not working I applied for replacement but no Action has been taken...we don't want more services but we need replacement...bcoz we paid u for the new refrigerator but not for the damage one which I got...hope u will take action quickly...

I had bought an invertor AC last year, while it worked well in last summer and march and april of this year, however it has stopped cooling from May '16. the product is under warranty, however after 10 odd complaints, an engineer visited who was highly incompetent, then another visited who said the compressor needs to be changed, then another came and aid the AC can coll only till 26 degree and we cannot change the compressor as it is an expensive item.
all together i have been chasing them for 8 weeks now but of no proper response or resolution

I have booked a complaint on 3/6/2016 for water leaking in my washing machine. model no.WD-80490NP. and complaint no.RNA[protected]. Two technicans came and attend and they can't open two screws because of just forming. they told new gasket to be fixed. At that time they remove the inner ring from the washing machine. and told take the machine to our workshop and then only we have to remove the dust screw. ITS SHOW THEIR INABILITY . FOR THAT ONLY TRANSPORT CHARGE HAVE TO PAY RS. 600 TO 700. DAILY I AM RINGING PONE NO.[protected], [protected]. TECHNICIANS NO.[protected] AND [protected]. TILL TODAY THEY DID NOT COME AND TAKE MY MACHINE. THAT LADY REKA IS UNFIT FOR WORKING . MORE THAN 50 CALLS I RANG. NO PROPER RESPONSE AND NOT TAKEN SERIOUSLY. I RANG TO TECHNICIANS FOR INSERT THE REMOVING RING. THEY DID NOT COME AND ATTEND. JUST LITTLE LEAK. THEY MADE A BIG REPAIR. IT WAS RUNNING AND WORKING PROPERLY.
AND ALSO I COMPLAINT TO PONE NO. [protected] NOT TAKEN ANY STEP OR ACTION. VERY WORST SERVICE. THIS IS HAPPENING 2ND TIME IN LG .
TAKE IMMD STEP TO SOLVE IT OR REPLACE MY WASHING MACHINE . IT YOUR MISTAKE. NO WARRANTY PERIOD.

P.ROY JEYAKUMAR, 12/15, LEELA NAGAR, EAST TAMBARAM, CHENNAI - 59. PHONE:[protected] AND [protected]