LG Electronics Complaints & Reviews

Hi team,

This is to bring into your notice the pathetic service provided by your engineer mr . Sanjay.

I had purchased lg refrigerator 190 ltr in jan 2015 with 2 yrs extended warranty . There was cooling problem in fridge, my father raised a complaint we got reference number after 29 hrs and engineer mr sanjay visited our residence on monday . He came without any equipment and tried to convince us that it is a frost free fridge, how come single door fridge be frost free . When my father explained our vegetables and food is getting rotten then he told he dnt have equipment to check temperature and will come on tuesday . Till thursday no one came, when i called again on thursday to toll free number and had word with reshma she informed the complaint was closed by engineer saying the issue is resolved . It's ridiculous of your team, how they can work like this .

Please sort out this issue asap.


Reference number :[protected]

Contact number :- [protected]

Contact person :- mr vinay kumar gupta

I am using in total 15 A.C. Of you conpany including my office and house and whenever required sercice if needed ur repelresentative do not pic the phone and cut the phone and if piccked up the phone do not provide service at ol if this is the situation will not buy anybo[censored]r products and nevertheless will also recommend people in huge to not use your product at ol if this worse situation is with me after using several products what eill...

An split ac (BSN12IBE) was purchased from khosla electronics pvt ltd. Kolkata (invoice no. 3124/1617/00945) on dt. 15/04/2016 getting assurance to deliver it within 3 days & install it but unfortunately it was delivered on 22/04/2016 and not yet fitted despite repeated reminders to the seller & L G customer care service center as well. Though khosla promised it was 'free installation', service center charges Rs. 2000/- for install. The service thus appears most unacceptable rather inappreciable.

Is it your Customer service?

Sir
Im krishan kumar saini... sir mene 15 din pahle apne lg refrigerator ki cooling related complent karayi thi.. executives aaye or gas problm batane lage fir mene unhi se gas dalvayi 1350 somthing ki.. 10 din refrigerator thik chala ab usme fir pable jaisi problm aane lagi hai...mene 23 ko comlent karayi fir 25 ko comlent karayi or aaj bhi karayi 26 April ko.. lekin itni complent ke bad bhi koi responce nahi mila.lg executive mr. MUSIF KHAN jo pahli comlent par aaye tbe me unhe kam se kam 50 phone kiye lekin wo no. Dekbkar utahte hi nahi hai..

Sir muje nahi pata tha ki lg product lene ke bad aisi service milegi.. to me kabhi lg product na leta or na kisi lene ke liye kehta..

Asha krta hu meri comlent jald se lajd solve ki jayegi

Krishan kumar saini
[protected]
[protected]
[protected]

I bought lg 55uf950t television in the month of january, 2016. On 21st april i logged a complaint that half of the screen is dead. The complaint number is rna[protected]. I had called your service center numerous times, but the no one attended the complaint even after 4 days. To my surprise, when i called today i.E. 25th april, the service request was closed saying the agent visited the site. This is a big lie! No one attended the complaint and now i'm forced to register another complaint for which i have to wait for, i don't know how long! The new complaint number is rna[protected].

I'm amazed how a product that costs so much has such pathetic quality. I need someone can take some action and not make my wait for eternity. This has been a really bad experience so far to say the least and i have lost faith in your service. I will probably never buy an lg product again.

This issue description letter is with some surprise and a little bit frustration that i am writing to the lg customer service representatives and the escalation managers.

I bought a lg led:3d tv (Model #: 32la6200) for inr rs.55, 590/- from girias, marathahalli on 31 aug 2013, additionally i also purchased an extended warranty card for one year for around rs.3, 600/-.
In addition to above, as per the advice and suggestion put to us by the lg representative in girias, i also purchased a stabilizer worth rs.1, 400/-

The issue description is as below,
10 days back my tv suddenly doesn’t show up the video, but the audio still works very fine without any disturbance.

We called up the lg complaint center to check what was wrong, a representative came the next day, and without even checking the tv, he said this is because of water that fell on the tv and that’s why the video didn’t show up.

And the fix for that as he suggested was to replace the complete panel and with a cost of rs.17, 000/- inclusive of tax.

My questions are as below.
• this is supposed to be an ips led display which doesn’t break any pixels even when there is a manual tap on the screen, in that case how could water on the screen make it go away?
• this is not a mobile which can be carried anywhere in rains or in bathrooms so that there is damage due to water particle and that too without even touching the machine.
• in any case of water related issues, considering to what your service person had to say (Which i do/will not accept), how is that only the picture tube got affected keeping the rest of the articles inside intact and in working condition?

As a person who have already invested rs.60, 000 odd money on this branded tv, why would i want to spend additional rs.17, 000 for no mistake of mine.

This should either be a faulty product that i have received or your brand is just for name and has no quality with in.

To the higher management, i request you to please answer my questions above and try to resolve the issues with the faulty machine i have received.

Thanks,
Arun kumar s
[protected]

Last month, I got repaired my washing machine. LG charged me around Rs 4300 for replacing washing machine body. During replacement of the body, they have broken the dryer spin, which was informed immediately after the delivery. Though LG accepted their fault, their servicemen came twice to replace the dryer free of cost, but couldn't due to size mismatch. Now from the last around 15-20 days they have stopped responding. I feel cheated by LG. I have requested them to give me contact details of their senior management, but nobody is responding.

I bought my lg g4 stylus a few months ago and i am facing so many problems even after repairs. This is not expected from such a big company i bought such an expensive product not to face these kind off problems and niether i have time to spend on visiting your service centers time n again .I only expecte this product to be replaced thats it no more repairs

Lg support service seems compromised now. Their technician are not professional and need to be careful as they can spoil the product. My split ac installation messed by them and now following up for 1 month and no one respond. Customer care every time take complaint and promise for response.
My original complaint raised against rna[protected]
Now outside technician tell it requires fix of 5000 and lg technician never arrive. What are options?

Today i've faced a problem in my tv "it shows a balck screen" i called the service center and they've sent some technician who did nothing and all what they were care about is to collect the visit fees. The technician collected the money and left with no clear feedback, we called them again "the service center" the replied your tv need some part which we don't have, so i asked what should i do, they replied we can't support you, you need to take it the main branch... I don't believe that this a professional way to deal with your customer.

My cellular: [protected]
: [protected]

Hi,
Before I start anything, I want to mention that this is the third time, I am contacting the customer care for help.
On 16th, I purchased one window AC which was registered for installation on 17th. Seven days has been crossed and several communication were made. Still, I am waiting for the installation.
Guys, seriously!!! Do you need one month time for installation. It is making me crazy as well as frustrated. When I thought of purchasing LG brand, all my friends raised a question about your service deliverability. I thought, that shoppe is close to my place, so purchased from that. Now, I am realizing, I have done a mistake of purchasing your brand. Shame on your customer care and shame on your customer serviceability.
On a separate note, please notify me about the status and also if you are not able to provide the service, let me know how to refund the product as I am interested to purchase some other brand.
Also note that when you are refunding the product, it is fairly advised that I need compensation regarding the other expenses which I have incurred during transportation and keeping the product in safe custody. Also advised that I am ready to move to any forum if required because you have harassed me in many ways.

Best,
Trupteeranjan Padhi
Advocate
Contact - [protected]

Complaint rna[protected]
The technician –shreekant who visited previously is the same person .
-who misbehaved .
-who created trouble knowingly .
-who on the instigation of his peer or boss with whom he talked on mobile did something wrong in the fridge because upper portion of the fridge was previously cooling and lower one was showing lesser cooling .This was the only fault to be removed/repaired.
-who insisted for payment before satisfaction which is violation of the instruction printed on the receipt.
-who was asked to come for payment after three hours for which he promised to come but he did not turn up, compelling us to forward our greivances to higher authorities who also failed to expedite the case even after 24 hours as the needful is still to be done and the fridge is not working at all.
-who certainly mishandled the fridge or he is unskilled enough to locate the fault and its removal is out of his reach.
I am agreed for payment provided the fridge works properly and provide proper cooling .
From the concocted story of payment he doesn’t say what he means but he says by what he means .
He will no doubt prove himself as a curse for lg if he is allowed to continue further either through independent service center uncontrolled by lg or customer care cell. His association any way with lg his harmful .

Dear customer RNA[protected] is given to TAJ AIRCONDITIONING [protected]. Kindly update our additional LG toll free no.[protected]


The above I had received two day back when I tried contact Bajaj Electronics show guys and Split AC was received one week back but still I am struggling to instal . Know pls help me to return back the product as I am not interested know.

Regard
Subash

Hi,

I had purchased 4 lg acs from shri mangla electronics - lg shoppe. During this entire process of buying i have faced some critical issues and till date the acs haven't been installed at my place.

Below is a detailed account


We went to purchase the acs on 6th of april, 2016. As there is renovation going on in our house, we asked if the piping could be done first and the acs delivered later on. The sales man refused to comply with that and said piping can only be sent once full payment has been made. Agree. We went ahead and purchased 4 acs on 10th april, 2016.

After giving the order, and making the entire payment, it took three days for the dealer to deliver our acs, sighting the reason that products were out of stock. My first concern: how can a dealer claim to hold possession of stock and push the consumer into buying a product when they don't have sufficient stock.

Anyhow, even after three days, only three acs have been delivered. One ac of two tons is yet to be delivered. This is after almost two weeks of making the payment - only because the dealer said they have stock available.

Now comes the installation.

The sales man came to our place to check whether there is place for split ac to be fixed or not. He convinced us that there was no issue. Couple of days later, an lg technician was sent to check the feasibility. He too agreed and showed us the points - according to which we got the walls drilled and made place for wires and other things.

Today, when another lg technician came for installation, firstly he refused to fix the acs, stating that these can't be fixed here. Secondly, he was extremely rude to my mother while denying to install the acs. If this is the kind of staff you guys have kept, then sadly the brand lg would soon lose out on it brilliant service tag.

I would like you to consider this matter on top priority and address all my concerns and the problems that i have faced in the best possible way. It's highly disappointing to be served in such a way by a brand like lg.

Get all my acs delivered to me asap.
Get them installed and take care of any issues that might occur during installation.
If i have suffered any loss because of what your technician has suggested, then that should be taken care of as well.
Make up for all the problem and inconvenience i have suffered in the best possible way.

—

I purchased refrigerator model gn-m702hlhm/2015 from nandilath g-mart, edapally, kerala on 21/apr/2015. I had the impression that the electricity consumption will be less as per lg advt. Sticker 400 units/year also assured by the sales team. Unfortunately i noticed a consumption of 5-6 units per day and same notified to lg customer service team in dec 2015. Since i cannot bear the high electricity charge, please do something to adhere to the assured energy consumption or refund/replace the unit with a low consumption unit. Thanks

I have purchased 1.5 ton ac on18.04.16 and i get sms from lg with information (Rna[protected] srinivasa service but after 3 days no body come to install my unit yesterday one person call me and said tommarrow he will send technician. Since morninge i am calling on same no [protected] but he is not picking my phone nor he send any technician for installation ..Plz send technicain asap before i made my mind to return u r product

Hi everyone,

I've booked compliant(Rna[protected] with lg service compliant a/c is not cooling effectively, then technician came after one week repeated calling customer center. The problem is in outdoor unit and hence he said he will bring additional guys for services . Next day he didn't come and we followed up with those guys and they said we wont do service for third floor outdoor unit.

Then i checked with lg service center and they asked purchase date and it is more than 3 years old and then their behavior has changed and they too said same.

So for installation of new and service of warranty period they are ready to do any floors.

I've moved to all alm techno service manager level but they said the same and denied to do the service.

Their intention is to buy new one as replacement.

Lg is worst service for air conditioner

Hi,
I got the service of my split a/c done on 30th march 2016. The service engineer (Phone number: +[protected] name: sultan) asked me for rs 1800/- if i require no bill and rs 2300/- if i require a bill. I paid him rs 2300/- and he agreed to send me the bill in a few days time either by e-mail or by post. I have not received the bill so far. Complaints to lg electronics gave a standard reply that it being looked in to. I would request lg electronics to send me a bill and take necessary action on the service engineer

Regards,
Srinivasa gopalan

I had purchased LG G3 mobile about two years back in Aug'14 around 40K.
Now my mobile suddenly stopped working.
I came to know while visiting your service centre that the motherboard need to be replaced.
Going back home i performed a hard reset and the mobile worked, but when the sim is inserted it again failed/switched off.
I want to know what trust LG is building while I spent 40K on a mobile and it didn't worked for even 2 years, asking for 7.5k again for motherboard.

I purchased a Split Air Conditioner, Brand LG, on 14.04.16, bill no and it was delivered on 17.04.16, and its supposed to Installed by next day of delivery, and I keep on calling there customer care no but they are not responding and not caring regarding my complain at all, I m enclosing bill for the same,
I M in need in very urgent, please do something for needful,

Regards,