LG Electronics Complaints & Reviews

We bought a split ac from shiva world wide trading pvt ltd in november 2015. Ac model number mentioned in the bill is lsa5a5au3a.
Last week when we call service engineer for servicing. Service engineer denied for servicing as the model number was different in bill and actual product. Also year is mentioned in product is 2013 which is 3 years old. Its model number and year is mentioned in product as below:
Model number/year : lsa5ar3cig/2013
When we contacted the dealer, he said they will correct the bill. But out concern is year mentioned in the product. It said year 2013 which is 3 years old product. Do we not suppose to get the same year product when we purchase it? Please help us in this matter.

Deepak kumar
[protected]

શ્રીમાન,
આપનીી કંંપનીનું એરકંડીશન મશીન છેલ્લા ચાર વર્ષથી અમે વાપરીએ છીએ. અત્યાર સુધી વગર ખર્ચે સારૂ ચાલેલ છે. પરંતુ છેલ્લા અઠવાડીયાથી આ મશીન બપોરે બંધ થઇ જાય છે. જે સમયે તેની વધારે જરૂર હોય છે. કોમ્પ્રેસર બંધ થઇ જાય છે. બપોરના ૩ થી ૪ કલાક એ.સી. બંધ જ રહે છે. ત્યારબાદ સાંજના સમયે ચાલુ થઇ જાય છે.
આપ સાહેબશ્રીને વિનંતી કે કોમ્પ્રેસર વોરંટી પીરીયડમાં હોઇ તેને બદલી આપવા નમ્ર વિનંતી છે. તેમજ રીપેેરીંગ/સર્�...⇄ કરી આપવા વિનંતી છે.

ઘનશ્યામ એચ. પટેલ
રર, ન્યુ દેવભુમી સોસાયટી,
જી.એસ.ટી. રેલ્વે સ્ટેશન પાછળ,
આનંદ પાર્ટી પ્લોટ પાસે, ન્યુ રાણીપ્,
અમદાવાદ-૩૮૨૪૮૦

I post my complaint second time but no response by co. Till date .coustmor care not responding good. The part is unavialble from last 15 days .if my complaint not sought out by co. Within 2 working days than ee take legel action against co. In consumer court .we have no backup of freez so we all are in problem in summer
It is the last compalint on my side .
Saurabh garg
A 738 indra vihar kota
Rajasthan

I am a LG customer for the past 10 yrs.I purchased LG washing machine LG water purifier and LG oven at why not shopping mall, Tanuku-534211 west godavari district, AP.recently LG washing machine has a problem(power not turning on).I made a complaint on May 6th and there after complained twice.the service people came and ordered some part and till now they haven't repaired the washing machine.I am very much disappointed for this kind of worst service and repenting for buying such a low class service brand.

I have purchased lg ac from visvas sales ahmedabad. They deliverd ac on time. I have booked installation on next day. But no one lg staff came on my home to installation. I have called lg service center person (Het name is manisha) around 30-40 times but she didn't pick up the call and some time number was getting busy.
Then i contact to dealer and he told me that i will call in service center and lg person will came at evaning.
On date 19-may-2016 around 7.30 at evening lg person came and start working on ac installation.
Lg person name is imran and they gave answer very badly like "tamare karavu hoi to karavo nahi to aa badhu mukine jato rahish". What the hell it is?

He also ask for extra labour work for installation. My ac installation completed around 10-12 foot and he told me give me 5 foot extra payment and also water pipe installation charge extra.

Dealer never told me that charge of water pipe and installation of water pipe will be extra.
Also lg person install ac with out setting gas and water pipe.
What the helll is this???

Really in my friend family i will never give advise that buy any lg products..

I have purchsed 33000 rs. On lg ac and lg give me very bad service (Ghatiya service)...

Also lg service center for ahmedabad is very ghatiya specially (Main contact person manisha).

I brought an lg phone from metro pcs about 2months ago. When it was only about 3 or 4days, old my phone started being remote controlled with out me controlling it. The volume would go up and down. My camera was being used to watch me without my permission. My personal emails and apps was mess with as well my internet connection intercepted. I when to metro pcs to fix the issue to get a new phone and acouple days later same issue. I first i thought the phone was just defected but its much more. The new phone same issues it seem that my phone and info has been took over by a hacker who still watchs and control my phone. The system of the phone is easy to breech for one reason or another. If possible could i get a whole new phone as in a different cell phone. Thank you for your time.

Pathetic service by lg.no escalation management.same issue in a tv worth 54000.No one to hear customer complaint.No wonder you r losing market share.please contact me and refund my amount.i have logged complaint with lg someone named anuj srivastav calked me and informed refund approved.never contacted me again.som service head gaurav with whom i spoke was rude and should know how to talk to a customer

I have purchased a 2 ton inverter ac from sahu lucknow 15 days back a guy came from lg to install the a. C i asked him to shift one of my lg a. C in another room so as to install the inverter a. C. Since then my ac wasnt workng 3 days bck i registered a complain which remain unattended till today. Now the lg person told me that the gas has leaked from the ac and you hav to wait for another 2 days for gas filling. This is highly unprofessional attitude from a company like lg. I have almost all my ac's fridge, washing mchn, microwave of lg but now seeing this attitude i stongly recommend other brand for ac's and more.

Dear sir,
I am santhosh kumar m d residing at sullia. D.K . Karnataka had purchased a lg side by side refrigerator from sullia adkar electronics on 25.07.2012 by paying rs.78, 900/-
The refrigerator was good till 2 year. It had small problems solved and there were no issues. On 12.03.2016 it stopped working completely. On 16.03.2016 we registered complaint to the company through the dealer. Service men visited after 4 days. They complained about the gas leakage and filled the same and told us to wait for 24 hours. But even after 24 hours, the condition was the same and the repair guys came with same statement and done the same procedure. When the result was zero after the repetition, they forced us to take the refrigerator to the puttur show room service centre and it was carried on 04.04.2016. There they kept it for 15 days, stating that it should be in observation. On 21.04.2016 it had come back by goods carrier. The condition of the refrigerator on the goods carrier was intolerable for any person who has spent on a refrigerator because it was tagged by a rope directly to the carrier. Don’t the service centre people is having the common sense to wrap the refrigerator with a carton? Or the lg company is not in the position to purchase a carton to cover their products. And the service men handed us the bill of rs.10, 733 for the service and repair charges.
On 11.05.2016 just after 20 days again the problem repeated. For the same issue service men kept visiting once in two days coming with a new part, removing the same and asking us every time to wait for 24 hours. The process went on like this. On 14th of may i spoke to sales and service manager mr. Avinash and sai, they assured us to send an expert engineer from mangalore and requested to wait for 2 days. We waited for 2 days. On 17.05.1016 2 service men visited our home from the local service centre. We called mr. Avinash for the same issue and there was no proper answer about why they have sent local technicians instead of an engineer from mangalore. After 3 hours finally they confirmed with a declaration that the product can’t be repaired.
Now the question is if we can use a lg refrigerator by paying rs.80, 000 for a period of 3 years with the service cost of rs.15, 000 – 20, 000 for 3 years. Now it is declared that it cannot be repaired. What is the value of lg company? Once again the lg company is not having an expert technician to repair a refrigerator. So what is lg?
It is a great shame on your part to declare the same. So we have decided to use lg refrigerator of rs.80, 000 as a shoe rack and that is to keep in front of our house, showing that lg product is fit for shoe rack after 3 years. That’s what lg deserves.

Hello sir
We r using lg freez from last 10 year
No problem up to the date
From last 10 days we register complain
Company have no part n say we arrange the part in 2 days
But till date no response
So pls register my complaint n say to company arrange a part as soon as possible
We r in trouble due to irregulrance of company behaviour
Not satisfactory respond by co....

Jago grahak jago

I have purchased totally disguisting product of lg which is known as lg 3 star split ac model no - lsn5pw3mf6, sr no - 411payu002226 on 11/02/2015. Since after one month of purchase and use im frequently complaning regading cooling problem over and over month an complaint registered by me every time your service agent visit all ok sir all ok what the hell is this if all then why the customer complaints all the time i think that lg unofficially or officially slogan is just sale the products once then after who are you to customers lg dont beleive in building releations or in service after sale. But no not this time i gonna complaint file against lg in my local consumer court jago grahak jago don't not buy lg lg lg im also gonna post this on facebook whatsapp and twiitter forward it as much as im capable to put down the image of lg i will

There was some problems such as non functioning of filter etc., with the lg refrigerator owned by me. I got it repaired and got the refrigerator gas filled on 13.05.2016 for rs. 1500/- from the lg engineer but the same problems have reoccurred on 17.05.2016. I have called up the customer care several times and despite assuring me of repairing the refrigerator, they have not sent anyone to get it repaired. I kindly request you to take this complaint seriously and get my refrigerator repaired as soon as possible.
My previous complaint no. Is rna[protected].

We bought lg 32 inch lcd worth 23, 000. With in 1 and half year it got repaired and we were informed the repair cost 16, 000. We were shocked listening to repair cost. Providing just 1 year warranty is ridiculous and on the top of that getting repaired for the cost of 16000 is disgusting. When we approached the merchant he said its our bad fate and he can do nothing on it. Such a pathetic situation being the customer of lg. When we asked the reason for 16000, we were informed some panel was missing. We just lost the hope and thought of complaining here as a last trial.

15 days ago, we have complained about THE FRIDGE not working..so they send a guy after 2 days, who says there's no major fault only dust accumulation and leaves with 700rs.Later the next guy who comes to clean says the gas leaked and leaves.After a few days another guy a comes in and says that the evaporation tube which transfers gas broke and has to be replaced..still it is fine with us...but the next time he comes after many days with a part imported from Delhi and starts openeni Ight FRIDGE..and then checks that it was the wrong part.This is simply outrageous, LG such a large multinational corporation has such poor service then what can customers expect from others.I felt like slapping the the servicing guy but I didn't know whether it was his fault or anyone else's.And after all this since past week not even a call has come The LG complain -RNA[protected].

I reg complaint for non working of mosquito terminator&also for servicing on lg toll free no. By complaint no. Rna[protected], rna[protected], rna[protected] dt8-4-2016,[protected]&[protected]respectively. Pareekrefrigeration mob[protected] will solve the complaint was told by costomer care representatives. The mechanic was unable to solve it. On the direction of representative of service provider the asked photos of ac wassent on whatsup no given by him. He told me that mosquito terminator be replaced on getting from company in 4-5 days as it is not in stock of service centre. Mr. Rijvan. Manager parts have to arrange it so photos whatsup on 5-5-2016 on given no. Reget that still my complaint remain un solved. One year warranty will expire in first week of june2016 that is why delaying tactics adopted may be inferred

Sir,
My tv under ref not working last two months. The complaint in this regard has been registered under toll free number. After two days 2x service executives are come and checked and not identified the real fault and told me that it may be a small fault or panel fault and told me that it may be repairable and no any service guarantee. It is only 3 yr old tv and how is the procedure to repair/replace the item. I am expecting for your valuable replay at the earliest. Thanks.
— customer details —
Name : asharaf m
Street : anchal
City : kollam
State : kerala
Post code : 691306
Tel : [protected] & [protected]
Country : india
E-mail : [protected]@gmail.com

Hi i have purchased a lf fridge just only two days back but on the same day i found that there is a cracj in door of fridge which complaint i had done in customer care on sat 14th may 2016 but tilld ate dint get nay revert details ate as follows model no rna[protected] s no 604prjr107996 bill no 536 seller atma singh and sons chandimandir cantt pl resole the query on priority regds dharmender taneja [protected]

I bought my lg g4 in the us and now im in india and im facing the bootloop problem which has been stated by lg that it is happening due to their fault. now my phone still didnot complete one year the service center is refusing to fix my problem here. how can a company like lg state that it is theit problem but refuse to fix it if they are out of the country. i hope lg would honour its fault and resolve my problem.

I have two lg acs. One ac has amc until 2019. I would like to cancel it and take refund since the other ac's amc which got expired 5 days back has not been serviced as per the promise the company made. It has not been serviced 3/4 times as per the terms. Now that i ask for a service, i was informed that it will be charged as amc expired. I don't have to take this nonsense from you people when i pay for it. I pay for it n i have to request for service. So cancel the amc of the other ac as well n return my money on prorate basis or i'm taking this to consumer court and to the media. Spoke to raj kumar - [protected] elango - [protected] i'll have to learn the show of arrogance from these two gentlemen. Good show lg.

Cutting of wires of outer unit of split ac in order to hide leakage of gas by engineers of lg authorised service centre, hisar, haryana while shifting of ac. Refused to replace fan motor along with wires and recharging leaked gas free of cost by the above service centre. Discussed the matter with area manager, hisar and head of toll free call centre of lg.

Request: replace the fan motor along with wires and recharge the gas free of cost.