LG Electronics Complaints & Reviews

I have purchased an lg tv model no: rt-44na48rp, the fbt is at fault and this particulr part is not available due to old model
this is really disheartening to write such mail, and i really curse my self for taking a decision for buying complete range of lg product from lg (right from 3 tv, washing machine, 2 fridge, 3 ac. I believe lg would loose it charm in coming days if its customer would be feeling frustrated for non availability of spares what ever be the model. Detail-
1. 15/04- raised a complaint-rna[protected], service. Engg. Visited & declared the tv as a junk of scrap as now no spares is available. Although need to pay service charges for this.
2. Re connected customer care (cc) which committed to revert in 3-4 day. No response??
3. Again called to cc, dtd 21/04, forwarded no: of puneet sharma/seema butno call was taken .4. Again called cc on 21/04- fresh compliant was registered, rna[protected], asked to call service engg. Ambala, same old stereo type ans given - nothing can be happen.
I am not the only one suffering this harassment
neither the customer care / grievance people are picking up the calls

Hello... Good afternoon

We've been buying lg home appliances from the last one decade. I've tried to reach all channels and sources to get in touch with representatives from your esteemed company for our grievances so that it can be heard and sorted as always. But this time... Lg is giving us a tough time like never before. We've taken amc for one of our ac's and i personally have called your company officials, also complained at ur official site about the same, but all in vain. I've complained to get a service from your end, but every time we're given false/fake promise to deliver us service soon. My complaint is not even heard properly. When i connected with lg officials once, i've been promised quick action. But nothing happened till now. I've paid a huge amount (14, 000 approximately) for this amc from lg, and now they're not bothered to give us any service which is pathetic. Lg's service has never been that pathetic like this before. We felt cheated now. Kindly take necessary action asap. And if lg is going to act in a similar weird way, i'll file a legal complaint for the same. Looking forward for a quick action from ur end.

Regards

Dear sir,
My name is subhajit das. My address is: kapat hat (Harindanga road), diamond harbour, south 24 pgs. My registered mobile nos.: [protected] and [protected].
I’m providing details of my 1.5 ton lg air conditioner machine and the amc details bellow.
Lg split 1.5 ton ac. Model no. Lsa3ar5t. Am2g
Serial no. 206palp000208
Amc start date: 31/10/13
Amc end date: 01/11/16
Hlp plan code: [protected]
Hlp no. Ne014722
Problem found: not cooling due to leakage in gus line.
Grievance: engineer refuses to work due to short platform. But during amc inspection (Twice) and cheque collection it was never informed that outdoor maintenance is not possible. In the terms and condition section also no where it is written to build platform for outdoor maintenance. So i'll be putting the charge of harassment of my old parents (Age more than 60 years)and making illegal profit to lg india if this problem is not been resolved.

LG Ac was got serviced by M/s Vaibhav aircon, Atul kataria Chowk, Gurgaon in June 2015. The fault they detected, gas leak. This season when the season started, there was no gas and there was no cooling. I requested the Vaibhav to look in the matter, they reported that there is no gas. How, can gas be leaked during off season. When the ac was not working from sept to April, 16. I told to repair it without charging, as there was deficiency in service, but was told that there is no provision for free service. I sent several mail to them, but instead of promise nothing happened, and most summer went.

This is the case of deficiency in service and it needs attention.

Ref :rna[protected] is given to s k electronics .

I have registered my complaint on[protected] amd yet today nobody has come to attain may complaint. I have contacted to amravati center but their was no responce. I asked for urgent service and even after passing 5 days no one has came to have a look at my problem. I am totally dissatisfied with service after sales. Rather i am preety sure not to buy any lg product and will also suggest to my colleague too. Poor customer care.

Your service person had visited 1st time and said problem in heater and second time he said problem in thermostat and timer. He repaired and paid Rs.1920/- but after 2/3 days again it started giving sound.

LG is brought under the name of Mrudula Engineers and it is located in residential -
Mr. Kirankumar R Mehta
Shruti Heights
Flat No. 101,
Opp. Vandana Society,
Thane West
Before sending the person please call on below given mobile no.

Mrudula Engineers
504, Pratibha, Opp. Teen Petrol Pump,
LBS Marg, Thane (W) 400602
Maharashtra, India,
Ph :[protected] /25407707
Fax :[protected], Mobile: [protected]

I am purchase LG LED model no .32lN571L in the Month of Oct 2013.suddenly display is not visible on dated 25/04/2016 .so i am contact LG toll free no.and register my complaint, that time LG technician coming at my home and just check without any instrument open, and Declared this LED IPS panel Lost. and Quote repairing Value Rs.13500/- but other technician in coming and just Small 2/3 parts its change under Rs.2000/- only after display visible in same within 1 hours.
LG technician for visit against Charges Received Rs.200/-only, LG technician not giving proper Service and high cost of Repairing in this Product. Because he is totally un knowledgeable so all this situation very Painful and hectic Service from LG Electronic. i am fully dissatisfied from LG service.

I had buy lg k7 lte (Lg-k332) smart phone on 01st may 2016 but back camera image quality is not good as compare to 5.0 mega pixel camera.

First understand complaints

I had buy lg k7 lte (Lg-k332) smart phone on 01st may 2016 but back camera image quality is not good as compare to 5.0 mega pixel camera.


I want to return the mobile phone but seller (Jai mata di electronis, ulhasnagar) is not response to complaints.

Lg customer call center and email provide various person mobile but person told me he is not handling the mobile service (Area service manager mr. Vaibhav k vartak [protected] / mr. Parag chokshi [protected]).

I should get full refund which paid rs. 9500 + apps daily insurance 799 = 10299


Back camera image quality is worst for lg k7 lte smart phone

I am ravikant from ranchi i have purchase air condition and from there on i am facing lots of problems.I have complained for the same but no one has responded me every year the same condition arises so please take proper checkup of that and from thereon i can't feel that problem.I am very much upset i think that there is any big fault in the ac but they are not properly working rather trying to take more money each and every year.So please take a proper action regards this
b.N.Sharma
[protected]

I had buy lg k7 lte (Lg-k332)
Smart phone on 01st may 2016 but back camera image quality is not good as compare to 5.0 mega pixel camera.
I want to return the mobile phone but seller (Jai mata di electronis, ulhasnagar) is not response to complaints.
I should get full refund which paid rs. 9500 + apps daily insurance 799 = 10299
If you not response positively, i will register complaint on www.akosha.com/complaints

I had put in a complaint for my LG fridge on 24th February 2016 (fridge was within the 5 year warranty then) that my fridge is not cutting off and am getting high electricity bill. When your service personnel came on 25th February, I told him the compressor was faulty but he said it is not compressor problem. He cleaned the fridge sensor and said it will be OK within 2 weeks. The problem persisted and he came back and changed the thermostat and said it will be OK in 2 weeks. Again same problem persisted, so he came on 30th April and said there is not enough gas and gas refilling needs to be done. Another technician came on 1st May, cut the line, drained the gas and then on checking compressor with a meter, he said compressor is faulty. Now my fridge is not working and the LG authorized service center is telling me I will have to pay the entire cost of around 7000 for compressor replacement since fridge is out of warranty now. This is cheating by LG; the compressor costs need to be covered entirely by LG since at the time of complaint initiation and 1st visit by authorized service personnel in February, my fridge was within the 5 year warranty. My family is suffering since the fridge is not operational in this May summer heat. Please have this resolved immediately.

I bought a fully washing jet spray machine ...and its jet spray is not one from the first day ...we bought it on 16 august 2015...we had also informed to the company but they had not taken any action ...my mobile no. is ..[protected], [protected]...i want my machine to be returned...i have also complainted you before on 21 september 2015...my complaint no. was 9946999...

Hlp no: oa 024147 (Amc no.)
Hirak choudhary
Lg ac model lsn5bw5nt6
Serial no: 006nlus003198

(Account details attached)

Our journey with this particular ac started back in the year 2010 and since then it's been a downhill dive to the lowest form of customer service one can experience.

First of all, this ac is a defective piece which has been giving us issues right since the beginning. Every year we book anywhere between 2 -3 complains which result in changing a part or repair of an essential part in the machine.

Second of all, these issues only get worse due to the sheer incompetence the technicians bring in with them. The franchise these guys come from is run by an extremely rude and uncouth man called, mr.. R.K. Taawa.

The current issue(S):

About 2-3 weeks back we filed a complain for cooling issues like we do every year in the beginning of the season. The technician without even checking for any leakages simply fills in the gas and goes away. And like you've already guessed, after a few days all the gas leaks out. This new technician called arif along with satish paul come in yesterday and do a check to which they discover two major defects (Again this season) for which the parts need to be changed (Condenser coil and something else i don't remember). Arif also very confidently mentions that, it's the last technician's fault and he should have checked for leakages before filling in gas. Now due to their mistake (Which they've been making since the very beginning) i refused to sleep in this heat and asked him to fill in gas till the time the part is available, to which he asked me to call his boss mr.. R.K. Taawa. Once i told mr.. Taawa the issue and asked him to fill in gas so that at least we can get some amount of cooling from the ac, the big boss rudely replies "nahi, gas kya free me aati hai? Garmi me sow aap". Post this he hangs up on me. By far the rudest guy i've ever come across (And you have this guy as your partner lg? Really?). Anyway, this is just the beginning of what you're about to see.

Just like the last technicians who showcased their incompetence by filling in gas without checking for any leakages (Who does that?), arif and satish paul were no exception to the trend. Arif spoke to his colleague over the phone and informed me that the parts will be available by monday, which is today. He said "yes, it will be available tomorrow". Anyway, so now these guys are about to leave and satish paul is in the last stretch refitting the front panel of the ac. I see him banging the panel very hard to fit it in. It was like watching a blacksmith trying to straighten an iron grill. And just as i assumed, with all that banging and manhandling, he had messed up the display of the ac, which was working just fine when they arrived.I started recording this video (Video link: https://jumpshare.com/v/fhhvgz2yciemf4oko4ab ) the moment arif got up on the ladder to fix the damage done by satish. This is something i have never done before but now i realize should have documented my every interaction with these technicians. This 8.06 minute long video is the perfect example of what i've been dealing with all these 6 years. This video not only shows their incompetence and general lack of basic knowledge of the product but also the rudeness and the lack of any sensibility on how to talk to the customer. At 4.17 mark in the video that loud noise is satish paul banging the remote on a plastic chair (These are the kind o[censored]ncivilized halfwitted loonies i've been dealing with).

Now here's the thing. This isn't a public video, nor do i intend to make it so. This is only for your consideration. The ac you have given me is nothing short of junk and merely changing two more parts won't solve anything. This has become a trend for every season and honestly, i can't take this anymore. Hence, i would really appreciate if you would replace this ac with another one (A non defective piece), failing which i'd be compelled to make this video public. My youtube channel has some 300, 000 subscribers and i also know other youtubers who'd be happy to share this video on their channels too. Besides youtube, we have our good old facebook share too. I'm sure people will be interested in seeing some 'reality' after having seen your glamorous commercials on tv. Along with this i'll also take this to the consumer court for all the harassment i've been through all these years. But like i said, all this could be avoided if you replace this junk with a new ac (That is not a defective piece). Looking forward to hear back from you asap.

Thanks,
Choudhary

Video link: https://jumpshare.com/v/fhhvgz2yciemf4oko4ab

I have bought lg home theater worth rs. 19, 000/- home theater still lying ideal & not instolled. Engineers visits home do nothing & only ask money. Same experience with 2 engineer. Got a assurance by sameer panchal - service manager but still same issue. Even his assurance turned up as 1 more lie. Made a big mistake of buying lg products. No one should buy lg product. Worst ever service.

Regards,

Pradnya

Dear sir,

I made the most unfortunate decision of buying my first and last lg product on the 07/04/2016 a 1.5 m.Ton window ac model no. Lwa5cp3a which was installed on the 21/04/2016 and found defective on commissioning. We complaint on the 22/04/2016 and your representative visited on 23/04/2016 who found the compressor defective and informed our staff that he will come and fix the compressor tomorrow. When we opposed that we would not get the new ac repaired your mr. Lakhan agreed after much ado on the 24/04/2016. We sent him the ac serial no. & model no. On the 24/04/2016 and were promised that the complaint would be resolved within 2 - 3 days and ac would be replaced, after continuously following up for the replacement mr. Lakhan stopped answering our calls and after calling your customer care we were given the no. Of mr. Manoj chauhan who is your cco ( customer complaint officer ) on the 26/04/2016. From 26/04/2016 we have been trying to contact mr. Manoj who has not picked up our phone even once. The attitude of your staff resounds the attitude of your company which delivers defective products as new and then refuses to fix them. What we cannot understand is what kind of quality department does your company employ in which defective products are allowed to enter into the market, and the icing on the cake are your employees who turn a deaf ear towards the customer and then refuse to pick up the calls. You have the best cco who would not have a single complaint because he doesn't pick up his phone in this week we have placed more than 50 calls from different numbers not a single of which was picked up by mr. Manoj, what is nice is the fact that lg is not prejudiced against us lg's has trained its staff well to ignore all the customer.

I have low hope that this email will do much to change you or your staffs attitude, but if it does then arrange to get this defective ac replaced immediately barring which i will initiate legal action and will publicise your defective product to the world.

Regards,
Rishab taneja
+ 91 [protected]

We bought a new machine on 23/05/2015 still machine was not working properly .Many time we called the customer care the engineer was coming and going but no effect made by them .We are the valuable customer but you are not caring about us .We sent emails, Complaints still no effect from your side but no effect from your side, but we also give a letter for refund of money.So refund our money
We send complaints in writtens on 15/02/2016, still no answer
Bill no:1/1516/DPRI/164
MODEL of machine - D1451WF:LG:DISHWASHER
Bought from : Bharath electronics and appliciances, Dharmapuri
On: 23.05.2015
Our home address, .
G.Sheela,
W/o S.Radhakrishnan,
5/1270A V.P.Singh Street,
Elakkiyampatty, (collectrate P.O., )
Dharmapuri -636705, TAMIL NADU.

Hi,

I had bought lg refrigerator before 8 months ago and i fell really embarrassing regarding services from lg care.

My complain number was xxxxxxx. There were so many people came at my home and checked my refrigerator but still issue persist.

There are several issue that are :

1) cooling not working properly
2) when temperature set at top that is one five then it also ice on thing which are kept inside.
3) there were so many time milk was sour and other item are not in that condition to eat.

So let me know that who will pay for this loss!!

They had change cooling tower and checked temperature, but still issue is not resolved. It's new refrigerator and within 5 month they had done so many experiment on that.

I would also like to escalates people who are not responding well.

1) nisha - who wear not attain call of my father, when they called from other number after that they attain called. What staff doing i would like to escalate the thing which are done by your team. I don't know what is her position and i would also like to know that is she responsible to attain call or not?

2) chandrakant (Senior technical lead)

As far as i know he is senior technical lead. When i ask at very first time about his cell number then he has not given me his number, will he responsible to give number or not let me know ?

He came at my home around 3-4 time and check my refrigerator temperature and told that everything is fine if it's fine then why the refrigerator cooling not working!!

3) hardik desai(Branch manager)

Today my father got call and he told that refrigerator is working fine not possible to change.So i request you that if it working fine take away that refrigerator and give me back my money which i have spent.

I request you escalate the entire issue and its resolution asap.

I have purchased a new inverter ac and installation is not done till date. I' m also experiencing the worst response from service center kukatpally. I have been on the leaves from 27th to till date to get my ac installed. We lost all the trust in lg and wanted return the product. I have called 38 times to service center and no one picks. [protected]

Lg refrigerator is not working properly and generating poisonous gas. In spite of many complaint lg is not responding and fixing problem. They superficially send technician who never comes back.

I am highly frustrated because of the way lg - service center/ dealer are treating me and addressing my problem.
Please refer to below ids / numbers and fix the issues urgently.

Rna[protected]
Rna[protected]

Issues – refrigerator is not working properly. Probably releasing harmful gas because of which food items are getting spoiled within day to two instead of keeping them fresh. It’s already been repaired one time and the problem is still persisted.

Additional complain – it’s regarding your service engineering team in thane west area specially ram mourya ([protected]) who has been providing wrong information to his seniors and dealers that he has fixed the issues without our consent. We are feeling cheated and request you to take strong action against him for this behavior.
Please also speak and set sheel ([protected]) right for his un-professional behavior as a manager who has not been responding intentionally in spite of many frequent calls just to ignore the issue.

Request no. Rna[protected].

As per my phone call for repair of the 1.5 ton split ac, a technician from mehdipatnam center, hyderabad has attended to the ac. Instead of repairing the small issue(The ac was working, but not cooling intermittently), he meddled with ac, broke the gas pipe and entire gas leaked with big noise. Mentioning he would come back, he vanished and did not return.

Request you please depute urgently a senior technician who knows his job well (And preferably from another service center), resolve the issue and also compensate me for the loss of refrigerant.

Thank you for your understanding.
Ramakrishna