LG Electronics Complaints & Reviews

Dear sirs,

Good morning.

Reference to the subjected job sheet no., may i kindly request your attention to resolve the complaint noting below details at your earliest;

1. Handset handed over to lg's authorized service center at kannur - sahar communication on 4th june 2016

2. Complaint reported are:
A. Touch screen - around two months back the device's touch screen was malfunctioning.
B. Over heat - device was notifying frequently about over heat.
C. Boot error - two weeks before the device used to restart automatically and giving boot error message, then not letting to do anything even to switch off. Only solution was to remove the battery, after two times the happening of above mentioned then the device became dead.

3. As there was a touch screen malfunction in march 2016, i went to lg's service center in qatar. Since the device bought from india, i couldn't repair it under warranty from qatar. So i kept the device as it is and used till middle of may 2016. Then boot error happened and the device conked out.

Having explained the above, i forwarded a detailed complaint to lg (Attached here in image upload section for your kind reference) to replace the device on 6th june 2016. As there is no progress/update regarding the complaint i humbly request you intervention and consideration on this case.

Thank you in advance,
Vijinesh kalam kulath
[protected]@gmail.com
+[protected]
Doha - qatar

Request number : cna[protected]
Rude technician, pathetic behaviour and worst service!!!
I have 3 lg products. Washing machine, ac and fridge. Tell me one thing. Do your technicians do us a favour by visiting? He blindly tells me to replace the whole pcb. He has no clue what part has gone. Says company policy. My father asked him to give in writing or call higher manager. He called up some colleague of his and spoke in local language. Was rude to my father. I was paying him 300 rs for doing absolutely nothing but after his attitude i had second thoughts. He himself became a tiger and says, "fine i don't need the money".

I am army officer and we live by honour and respect. I will wait for some of the senior management to respond. Leave aside the repairs, i want the same technician to come and apologise to my father and collect the visiting fees. Else i am really considering to go a little public on this one. See, s like lg has too many customers and so they don't care. Reflects clearly from the type of people you hire. Might as well hire goons and mawalis.

Name of technician - arun ghosh - pcmc branch, pune

I had purchased a fridge and a demo was arranged for the installation. The engineer charged me 342 rupees for the demo and told me that i will receive the bill online. I have talked to the local service local supervisor of bavdan, pune, mr pravin thakre several times but have not received the bill till now even after 3 weeks are over. All he says is technical issue in system which i am sure is a lie as the time of 3 weeks is too high for any technical issue to be resolved. The complaint on the lg customer care has also gone unheard and no one has contacted me to resolve the issue. I require some guidance on how to file a consumer complaint againt lg for deficiency in service and mental harrasment.

I bought a TV from LG within a month of buying display has gone though the equipment is in warranty the service people and the service center does not show any interest to repair they say it happened due to lightning strike but all other equipment are working fine in spite o[censored]sing stabilizer. Now every time I call them they say we will check and call back but they never do and when i call they never pick up.
[protected] service station
[protected] service station
[protected] area manager Mr.Vikas

I was having problem in my lg d325 handset. I went to lg service centre mathura (U. P). They checked it for a while and said motherboard is ok, only software updation will be done and will be charged rs 170. They kept the handset for about 5 days and now they are saying there is been problem in motherboard of the device. What a poor service and worst service by lgservice centre. The problem in handset is still not solved and they are charging rs 114 for doing nothing and keeping the phone for 5 days. Pathetic it is.

I think this s nth complaint i am giving agaisnt no cooling by new lg window ac lwa3bp2a1 given and even then the lg doesnot bother to hear or solve my problem-one of the 3rd grade companies lg has become like any other inferiorproduct manufacturing chinese company-the useless new ac s not cooling at sleeping position and service guys who came previously said that this useless-ac-can cool at 5ft[where it s fitted]only and will not cool at sleep position-y the hell lg shud shud sell such an inferior ac-the car companies and all other companies are far better and lg behaves like typical bania and worse that govt concern-3months over-they dont bother-
Lg complaint ref-1]rna[protected]]rna[protected]]rna[protected]pending since 3months-god save lg customers-pretty useless hopeless company-customer deadly not friendly-they never bother for customers at all-

Hi lg,

After consulting your customer care service they provided this no [protected], after calling more than 15 times also, there is no reply from this no. No use. Please give no which is working and reply back.

Now both of mine & lawyer question is, if this fridge is not able to rectified, why you released this model and giving trouble to customers?

Hope this Lg is branded one.

Why should I give written on paper saying that "this may work or may not & I am ready to repair on my own risk by paying ₹8500/- ", is this appropriate?

Please reply back soon.

Thanks & bye,
[protected]@gmail.com

I purchased a refrigerator on 23.04.2016 and it stopped working from 27.05.2016. I registered my complain on 28.05.2016 its been 20 days and first they told me that one part needs to be replaced and they will do by monday 30.5.2016, when i followed up with them they were giving me dates but no action was taken from their end. After few days i requested for replacement of entire refrigerator because if in the very next month the product stopped working, i cannot rely on that product for long term. Every day i have to call them for checking the status but no proper action has been taken till now. Now the condition is that the customer service office is not even taking my calls. Its been 20 days and if no concrete action will be taken by today end i.E, replacement of refrigerator in that case i have to file complain in consumer court for this issue.

Bangalore
Model number: gl q282stnl
Sl. No. 603prxb035890

Contact number: [protected] (Sonal raj poddar)

I have purchase microwave model mj3283bcg on dt 5 jun.2016. On the time of installation, steam plate was missing and it was noted by service engineer mr. Bhagat.
After 6 days when i made contact with mr. Bhagat -[protected], he suggested to make call to mr. Sachin -[protected] sales and service head - nasik region maharashtra (Also suggested by dealer).
He fully refused to provide steam chef plate by adding that it is part of gift.
Please make me clear that when i purchased your best product and it is a part of accessories as mentioned in your leaflets, then how it can be gifted part.
After the received communication from mr. Sachin, i am fully disappointed after purchasing lg topmost product again and again.
Now what is your stand in this matter for my further step towards consumer forum to justify that company is cheating the customers

Attn. Mr kim ki-wan, md, lg electronics

You remain infatuated with you own image, mr kim

I refer to my messages to you about my sufferings at the hands of an errant lg employee (Pramod), a classic textbook bully.
From the way you are handling my grievance, i must conclude that your brand-building iconic advertisements are mere cheap stunts.
They are just wrapper, no candy.
The haemorrhaging of customer confidence in your complaint redressal system is frightening.
Are you the guardian angel of a rogue employee?
You must get real with complaints, mr kim.
But so far, you have kept yourself boxed in.
It seems you are sensitively challenged.
You are already guilty until proven guiltier.
All complaints must have a sunset clause.
But in my case, it goes on and on.
Even after 60 hours i am none the wiser where my complaint stands.
Thanks to your inscrutable silence, complaints will be a thing of the future.
It is time you lift the weight of my expectations.
Or else, lg will be at the gates of hell. Make no mistake about it.

Sarat chandra pattanayak
F/102, jyotshna enclave
Jaydev vihar
Bhubaneswar – 751013
Odisha
[protected]@hotmail.com
(M) [protected]
11th june 2016

A very furious customer & highly unsatisfied with the customer service. I have placed a service request on 10th June 2016 at 9.35 am for repair of my AC. I was very well informed that the charges are 500+taxes. The cancellation of service request will cost me 250+taxes. The service call was promised in 2 hrs & service will be done within 24 hrs.

With this commitment I clearly stated that my AC is leaking & i have a BABY in house & had to sleep at neighbors the previous night so please arrange a service asap.

3.00 pm : no call from service center just 1 number METRO Service ([protected]) which is an invalid number. How can a company like LG fool like this. I had to call customer service again to remind to get the service done today . The person promised me call within 2 hrs.

5.30 pm: no call. I called the customer service again as the day was coming to end & my issue was increasing. MISS DIMPY from customer service giving me same line of 2 hrs call back & when i pressure to talk to manager she says that the call is not audible & disconnects while i hear her saying this lady is screaming... WHAT the hell is this. I have the recording of the same & will present the same soon.

5.40 pm: I again called the CS and the manager Prashant spoke to me & assured that he has spoken to service center & they just need to verify my address to come home. And after the experience not to get much surprised the service center rude, pathetic & unprofessional female tells me they have a backlog of 2 days & cant visit.

6.00 pm : another gentle man Mangesh is teaching me what does 24 hrs mean . telling me that i complained at 9.30 am on 10th & must wait till 9.30 am 11th . So now its 4.30 pm 11th June 2016. There is not service call nor visit.

1. i agreed for 500+taxes & cancellation 250+taxes then why did you not fulfill 24 hrs service . Had i been informed in advance that your slot is full i would have got the service done locally. U guys are liars.
2. That Dimpy how dare does she disconnect call.
3. Mr Mangesh needs to learn to talk & not put down a customer.
4. My AC has been leaking & i had to sleep at my neighbor house for 2 nights & now i want LG to compensate for the pathetic service, my frustration & my child suffering.

I have the recordings of all the calls made to LG. Need a reply in 24 hrs or i will sure take this further.
RNA:[protected]

Dear sir,

I like to informing you that i am using lg window ac since 2006, last year i changed my lg window ac compessor date on 13aug.2015 whiche is till now worrenty preoid but i facing to suffering due to your customer care and local enginer poor service issue. So i put a complen against your company by congummer froam (Complen i'd -696479)
Name : bijoy mitra
Contact : [protected]

942respected sir,
I have purchased 3 items of lg namely refrigerator, television and wm from your one of the most popular dealer shakti elecrtonics at ahmedabad as o n 29/9/2015 wide our bill num 33523.
Within 8 months we have got a problem in refrigerator 4 times. Every times a person had came and solved the problems, but i think that there is some problem in the unit itself.
I hope that a company will do needful and oblidge.
Yours valued customer sanjay [protected], [protected]

Your valued costumer, sanjay

I have brought lg refrigerator-gl d372hdwl in nov-16. Within a week, i had lodged a complaint regarding vegetables getting swollen, droplets of water around the entire fridge and it also emits noise. Its been 6 months since then and the problem has not been resolved yet. Your engineer kk mishra spent 6 months analyzing the problem but all efforts in vain.
Being in warranty period, this is the situation, later it will be an overhead for us.
I request lg to replace the fridge asap or i am going to consumer court.

I purchased lg 5 ct3a 1.5 ton ac from vn agencies pvt ltd wz -250 main najafgarh road, uttam nagar new delhi-110059 on 23 may 2016. Along with this ac the dealer gave me sub-standard voltage stabilizer micron for rs. 2000/-. Since i purchased a standard product (Lg ac) i presumed that i will be given a quality stabilizer at reasonable price. But i got is a sub-standard voltage stabilizer. This voltage stabilizer does not even mention the name of manufacturer. This appears to be duplicate product since there is in fact a company by the name micron based in bangalore.

I went to the dealer and wanted to return this sub-standard voltage stabilizer but he refused to take it back.

I have made a complaint on [protected] twice on 9 and 11 june 2016, but was told it is not lg company matter.

This is very much lg company's matter because i have been cheated by the dealer to whom i had gone to buy a standard product (Lg ac).

Please look into this complaint. What i want is that your dealer takes back this sub-standard voltage stabilizer so that i can buy a good quality stabilizer for my ac.

Thank you,

Jagdish rai
Mobile : [protected]
Email : [protected]@yahoo.com

Sir,
I have a lg washing machine. The drier was not working so i called upon service centre at a b electronics and they send a mechanic named madasamy to our home in april 2016. He visited and said that the lid (Door) has to be replaced so he took both the lids and said he will come the next day and get the machine repaired.
Thereafter it is horrible as i have contacted several times talked to sangeeta few times, then to vellu who is in charge of this service centre, but no body is bothered to help me. Morever they are not returning the lid of the machine, nor getting the machine repaired after around 2 months.
Please do the needful.

Hello.
I have called u guys many times.. To toll free no.. S not working. My tv has start up problem... S not working...
Few days before engineer visited our place... Still dealing with the same problem... They have taken the service charge... Not got the solution of it...
Got really disappointed with the service...
Please provide the engineer as soon as possible...
Thanku
Aastha gupta
N503, supertech ecocity
Sector 137, noida
Near royal park, purvanchal
201301

Dear sir i purchase a refrigerator on 06122015. But freezer gas leaked due to some things misshapen in freezer your technician tell me your compressor damaged and gas leaked. Your technician tell me must be 6000 rs paid for rapairing this unjusties to your customer. Plz taken action for rectify the problem. Complaints no rna[protected] and never purchase your brand name. It's same for company.

Due to poor installation from lg, my window ac got defective. And cold response from lg team even area service manager (Manish gupta) not responding my calls.

Dear consern,

I prakash narayan deo, customer of your products refrigerator and air conditioner.
My registering mobile no. Is [protected]

This is regarding the problem i have reported same day of installation of my ac in first week of april. When installation was done ac was creating "tak-tak" noise like something is stucking during movement of some inner part.

Firstly, after installation installer should check the ac if it is done properly or not.

Secondly, same day i registered complaint but when technician "shahid" visited, he was not focusing on the problem but insisting me to purchase extended warranty. After confirming him the noise and asked him to check the ac thoroughly as i was worried some consequential damages can happen in future but he was not bothered about my problem and replied there will not be any consequential damages will happen due to this problem only one belt is loose because of this noise generating. But he was insisting me for purchasing extended warranty.

Now from yesterday ac is not cooling the room. I registered complaint yesterday only. Same technician shahid visited at my home and confirmed that gas has been leaked. On asking for the problem he rudely replied how can i confirm problem now. Ac has to be collected to service centre for nitrogen test and you have to pay rs 25000. He told me if you would have purchased extended warranty same repairs would be done free of cost.

Installation was not done upto the quality level as so many openings left. After installation it's not been checked whether it's working fine or not.

On my proactive complaint your technician is saying this is not a big problem and gave me assurance there will not be any consequential damage.Instead of listening to my problem he was insisting me to purchase extended warranty.

This type of service you people deliver with such a big brand name?? So pathetic so that i have to write a mail to senior management of lg.
Complaint numbers are:-
Rna[protected]
Rna[protected]
Rna[protected]
Rna[protected]
Rna[protected]
Rna[protected]
Rna[protected]
Rna[protected]

Every time technician visited but work order closed no response from customer

Hope for positive response.

Cooling system has failed. Lodged complaint to lg in mumbai through consumer service of the dealer. Received 2 rna nos. Through sms message.
A. [protected] b. [protected]. Attempts to contact the service personnel through the mobile nos. Failed.
It is nearly 5 days that the refrigerator has not been working.
The reason of failure of cooling system has to be ascertained by your technician. No one has contacted over the last few days.