Life Insurance Corporation of India [LIC] Complaints & Reviews

I have tried to make the renewal payment for my LIC Policy on 09.10.2015 by online transaction through IDBI Bank - Eazy2Pay Payment Gateway using my Canara Bank Debit card, for an amount of Rs. 10061.40 including the payment gateway charges. During The transaction the amount got debited from my bank account and I have received a confirmation mail from the Eazy2Pay PG Team, as below
“Dear Customer,

As requested by you, please note that the following SALE has been processed by IDBI Bank - Eazy2Pay Payment Gateway :

Merchant Name: Life Insurance Corporatio
Merchant Ref Number: 08012949

Payment Amount: Rs. 10061.40
Payment Date: Fri Oct 09 12:13:02 IST 2015
Card Used: XXXX XXXX XXXX 9045

Transaction Identification Number:[protected]

Please quote your Transaction Identification Number for any queries relating to this request.

We thank you for subscribing to Eazy2Pay and assure you of our best services.

Sincerely,

Eazy2Pay PG Team

But later I found that The amount is not credited in Lic Account and my policy was shown unpaid. Then I made the premium payment again by another transaction ( Transaction No PR[protected]), thinking that the earlier amount will get credited back in my account. But till date it has not happened and I am worried of losing the amount or betrayed in an online fraud.

I request ICCF to give a clarity on this and take necessary steps to getting my money back and correcting such inconvenience caused to thecustomer.

Sincerely

Abhikrishnan T
Mob [protected]

Bangalore, the IT Hub which has lots of public sector institutions which don't know the meaning of IT and its importance. I had taken a home loan from these guys as advised by my builder and since the project is approved by LIC. These guys go all above and beyond their way to get your loan sanctioned and also ensure that there is a quick turn around. Even the money collection process is easy with best interest rates. Off late I started realizing with this company is "All that glitters is not gold". They don't appreciate your payment record when applying for any kind of topup and as per their wish change the rules. In case of any queries, the customer is expected to contact the branch rather than they contacting the customer for any queries which they have from their end. I now have applied for a take over of my loan from LIC through another bank and these guys do not accept an authorization letter. So they expect an employee to take multiple leaves just to get a small additional loan for every document submission or retrieval. Please stay away from this institution and go with some other bank even if the interest is higher than this institution.

With reference to the e-mail received today (i.e.on 12.10.2015) I once again narrate the facts as under;- The representative of ICICI Bank had visited Yogakshema Building of LIC of India at Churchgate in the month of May 2015 and informed us that ICICI Bank is giving the credit card free of charge as privilege being an LIC employee. He referred few names who have accepted this offer and have opted for this facility. Hence, being a big organisation I kept faith on ICICI Bank I had accepted the offer like others. Then the representative had telephoned me to inform about the confirmation call where my details will be confirmed telephonically. He also informed me that even though the confirming person of ICICI bank tells you anything regarding payment of joining fee for one year I need not pay anything and I will not receive any statement in this regard. As per his instructions while giving confirmation of my details I informed the concerned person on telephone that I am an LIC employee and I was told that being LIC employee I will receive the credit card free of charge. I also informed the person on telephone that If I get any statement showing charges to be paid by me I am not going to pay the same or else please do not send me the credit card at all. Still thereafter, I got the statement of Rs.1123.60 to be paid on due date 02.06.2015. I thought it might be sent to me by mistake since I was told to receive the credit card free of charge. The amount shown in the current statement will be reversed in the next statement Many times telephonically I had tried to inform the problem of receiving the statements with the increased cost and had requested to revert back the amount charged with narrating the facts. But every time I was told inability to revert back the amount. Today also telephonically and through this e-mail I have been informed the inability of reversing the joining/annual fee charged to me. I again inform you that sincethe credit card was offered to me free of charge being an LIC employee, I am not liable to pay any of the dues levied by you. Till today I have not detached the credit card sent by you along with the letter. Kindly note that I have suffered mental agony, stress and undue harassment for which I would demand my account be closed immediately without any amount recoverable from me. Kindly, note that I am fully aware of my rights as a customer and would be constrained to take up the matter with the Consumer Redressal Forum if this is not sorted out immediately. Ms. Sujal Dhume Credit card No. [protected].

Dear sir,
I hv a policy from lic[protected]

2 days ago i went to a lic office (dahegam) for get my policy statement but they reply me that u hv to go to a office where ur policy was issue (ahmedabad).
Hw its possible ???
I want a statement of my policy.
How can i get it ????

Dear Sir/Madam,
This is in reference to the captioned account number. This is to bring to your notice that the Credit Report corresponding to the above mentioned Loan/Credit Card is reported under my name in my Credit Report. This is to further bring to your notice that I have made the required payments as per our interactions. This is to further inform you that the CIBIL report is not being updated appropriately despite the payments are made on time.
Correspondingly, my CIBIL report is reflecting the earlier remark and this is impairing my capacity to seek financial assistance. In accordance with Section 19 of the Credit Information Companies Act, 2005 you in the capacity of a Credit Information Company, which is in possession or control of credit information, shall take such steps (including security safeguards), to ensure that the data pertaining to the credit information maintained by you is accurate and complete. Further, under Section 21 of the Credit Information Companies Act, 2005 it is your responsibility to update credit information within 30 days of the request made.
I kindly request you to look into the matter and make the necessary alterations in your record so as to redress me of the grievance.
This is for your information, record and prompt action
With Warm Regards,
Gaddam Sreenivasu
Loan Account No: [protected]
Mobile No: [protected]

Sir i have taken aloan on fixed rate term for two yrs roi was 10.5% however after completion of term now lic hf is charging 12%. Roi which is much higher than markeet rates when approached lic hf official they dont listen any thing please do something to solve this issue. My loan account no is[protected]. And city is ambala cantt.

Sir i have taken a loan under fix rate of interest. For two yrs. but after completion of two yrs instead of charging floating rate as per market rate i.e.9 to 10 % lic hf is. Charging 12% ie. 1.5%extra Please do the needfull to fix actual roi as per RBi norms. My loan account no is.[protected]. Ambala cantt

Dear Sir, I shift home loan (A/C No.[protected] from LICHFL Durgapur to GICHFL Durgapur. I pay all due amount of LICHFL Durgapur on the month of june 2015. But after it he don't give me agreement paper and I have need of agreement paper to submit on GICHFL Durgapur. After complain it to higher authority he don't take any action but by branch manager of LICHFL Durgapur threat me " uthwa lenge". Then please told me that what can I do against LICHFL Durgapur.

Hi All, I am a first time Insurance buyer from LIC where i was called by one of Bhagwan Singh's agent Mrs. Riya Sharma, from Delhi Model town branch. She told me she was calling me directly from LIC and there was no agent involved. Below are the clear terms which she explained about the policy and these were later validated by Mr. Vikash Malhotra (malhotra.[protected]@gmail.com). Annual 50, 000 premium payable quarterly as exactly 12500 per quarter for 16 years. Every year exactly 5, 000 will be given as cash back into my account for which i have given a cancelled cheque. Maturity Amount in 17th year will be exactly equal to 21, 50, 000 after any applicable Tax. Pension of exactly 2, 15, 000 will be paid to me every year from the 17th year until the Maturity amount is collected by me. Death benefit equivalent to the maturity amount will be prorated in case of death after 3 years and prior to 16 years. I do understand that i should have "read the policy document carefully before investing" but since: 1) I was told the call is directly from LIC of India which is a government undertaking (people pay premiums with trust that LIC will take care of the financial health of dependents after death) 2) The call was from Delhi Head Office directly and there was no way the caller Mrs. Riya Sharma (who sounded like in her 40s) could show me the policy document as i was in Mumbai, also she din't have access to send emails out of LIC. 3) I could always read the Bond once received and return the policy within the cooling off period if i feel i have been prey to false commitment. Upon receipt of the bond i was disappointed to see that none of the above was mentioned on the documents and the actual returns mentioned seemed to be very very less compared to what was promised on call. I immediately called the LIC Model Town Branch to cancel my policy to which - the person claiming to be the Branch Manager Mr. Ajay Gupta gave me the contact of Mr. Vikash Malhotra saying that only he can help me. Upon calling Vikash, he confirmed that each and every word would be made true by LIC Of India but when i asked him to provide the same in written or email format, he failed to do so, immediately i asked him to cancel my policy. He then said he would email me the exact confirmation which he never did instead he sent me an excel calculation from his gmail account explaining revisionary bonus. I replied mentioning everything that was mentioned on the call and requesting him to confirm it or cancel my policy. I called him again and he said he will send the confirmation by email, but no response. After that whenever i called him back but he dodged my calls saying all were very busy with year end closing and couldn't make the time to respond. I called the LIC helpline number as i suspected a syndicate of fraudsters working in the Delhi Model Town Branch within 2 days of receiving the policy but the call went to voice mail several times and i never got a call back even after leaving my name, phone, policy no. and request for cancellation of policy on the voice mail. After which within 8 days of receiving the policy i dropped an email to below key LIC of India grievance email id's which i got for from the LIC website clearly requesting to cancel my policy and return the premium paid by deducting any applicable taxes as i was not satisfied with the terms on the policy document: [protected]@licindia.com, [protected]@licindia.com, [protected]@licindia.com, [protected]@licindia.com, crm.[protected]@licindia.com After a few days and multiple CHASER emails i got a response from CUSTOMER ZONE 2 wrote: KIND ATTENTION BRANCH INCHARGE Please go through the trailing mail and enquire the matter and satisfy the policy holder by providing the correct information. Team Customer Zone Delhi DO-II Which clearly indicates the level of grievance redressal provided by the highest level's of escalation within LIC of India. Upon CHASING and ESCALATING multiple times requesting for a complaint number and progress status of my complaint, i started getting FALSE COMMITMENT calls from various people claiming to be VPs and even MDs ([protected]) in LIC of India. Even after mentioning on email, that "I have already been pray to FALSE COMMITMENTS ON CALL. PLEASE DO NOT CALL ME. You can clearly read from my email below the specific details of what your agent has COMMITTED ON CALL in order to convince me to buy this policy. I do not TRUST your agents due to this past experience." I still kept getting calls, including that from Mr. Bhagwan Singh claiming to fulfill some of the commitments like agent commission of 2000 (as opposed to 5000 originally committed) Sum Assured of 18, 50, 000 (originally 21, 50, 000) Again, no one has been able to provide any of that in Black & White. Three months down i got a call from Model Town Branch stating my premium was due. I protested that my policy needs to be cancelled as i had sent an email within 8 days of receiving the policy for cancelling the same. The caller and even LIC customer care executive told me that failure to pay the premium will result in lapse of the policy and me loosing every single penny i have paid irrespective of the ongoing dispute. It has been over 8 months and i have paid 3 premiums under the fear of loosing my hard earned money. There is not clear response yet from LIC other than email providing the Agent Bhagwan Singh's direct number. I feel like LIC of India has left me and many other Investors at the mercy of cheating agents (some who would not realise it until the time when the actual maturity or death occurs). There has been NO ACTION taken WHATSOEVER by LIC in the matter. And again the next premium is due to be paid next month. I request you to please ensure that i get the premiums paid towards my policy back after deduction of any applicable service tax. Also, that stern action is taken against LIC of India and such agents and branches which are resorting to FALSE COMMITMENT and CHEATING in order to increase LIC's customer base. Strict action has to be taken to discourage the lack of Integrity at Branch or Agent level. Please feel free to contact me for any further details, email evidence or call recordings. Kind Regards, Ritesh +91-[protected] [protected]@gmail.com

Sir, I have a LIC POLICIY BEARING NO:[protected], IN THE NAME OF SURESH KUMAR BADDI, And I have submitted my policy on 18th of September to the branch of Port Brach CB-5 Visakhapatnam but till now I am not getting amount, Mr. Kharimulla he is the branch manager using abuse language with my agent and no one respond till now have u paying interest on these days because u people are collecting if I am not paid premium in time u will charge de interest and please take the necessary action with Mr. Kharimullah he is not fit for Manager, and please do the needful

SUB: Representation for reconsideration of policy number[protected] on the life of Late Bimal Kumar Das, SA = Rs. 50, 000/-, T / T – 14/16 Sir, I, Pallab Das, S/O Late Bimal Kumar Das and the nominee of the above policy, beg most respectfully to state that I have received your letter regarding the repudiation of the claim of my deceased father’s policy number[protected]. I’m, therefore, going to put some points against your decision to repudiate the claim on the policy. First, my father didn’t fill up the form of the policy himself and I think you know that agents do everything including filling up the form. It’s the fault of the agent of your Insurance company. Secondly, We all know that Leprosy is a curable disease and my father had totally recovered from Leprosy .Then why a person who had recovered from Leprosy had to say that he was suffering from Leprosy! Thirdly, I have submitted all prescriptions that you required and I haven’t do anything wrong. If I wanted to hide those facts, I would not submit those prescriptions. I’m, therefore, clear from my side. Under such circumstances, I, therefore, request you to grant the claim. I sincerely hope, this time you will realise those matters and would be kind enough to consider my application and the claim on the policy no[protected]. Thanking you, Yours faithfully, Pallab Das Date - 08/10/15 Place - Kandi

Sir, I am SHREE KANT JHA. LIC Agent ZM'S club from BHAGALPUR Div. Br.BHAGALPUR Br. -1. My agent -portal not open from six month. Please correct my portal. My agency code[protected]. Email:- [protected]@gmail.com Mob. [protected]. I reguast to you please solve my agent-portal.

Dear Sir This is to bring your notice that, my mother-in-law, Late Geeta Roy Chowdhury had taken quite a few policies during her life time from an Insurance Advisor name, Sri Asit Baran Das (Possible Agent Code – 93373411/9999999) and his wife, Bnani Das (Possible Agent Code – 18254412/1725041), Contact Number – [protected] Unfortunately my mother-in-law passed away on March 2015 and since then we are facing tremendous Non-Cooperation in claim settlement process from him. Myself and my wife, Mrs. Anusree Roy Chowdhury (Nominee/Daughter of Life Assured), have tried calling him several times, but he is either disconnecting our calls or hanging his phone down after receiving the call from unidentified number. In this scenario, we are helpless and have no other option, except writing this complaint to you for your kind support and cooperation. Don’t know why most of the LIC Insurance Advisors are behaved in this manner when it comes to servicing their own procured policy? Policy Details are as below: 1) Policy Number:[protected] Date of Commencement of Policy : 28/03/2012 Date of Maturity : 28/03/2021 Sum Assured : Rs.50, 000/- Premium Paid : Rs.37, 549/- (single premium) 2) Policy Number:[protected] Date of Commencement of Policy : 25/03/2013 Date of Maturity : 28/03/2018 Sum Assured : Rs.40, 000/- Premium Paid : Rs.39, 800/- (single premium) POLICY SOURCING DETAILS – LIC INDIA, CITY BRANCH NO 2, 7 COUNCIL HOUSE STREET, GROUND FLOOR, KOLKATA DIVISIONAL OFFICE – KMDO – I BRANCH OFFICE – 413 AGENT NAME – ASIT BARAN DAS & BANANI DAS AGENT CODE (POSSIBLY[protected]/9999999 AND 18254412/1725041 AGENT CONTACT NUMBER - [protected] Looking forward to your response and extended support in order process claim settlement in subjected policies. Thanks & Regards, Prosenjit Raha (Son-in-Law of Life Assured, Late Geeta Roy Chowdhury) Contact Number - [protected] Kolkata

Received a call fromverification dept of LIC asking for my LIC No. & DOB thatis[protected] and[protected], which we provided. After visiting LIC OFFICE I WAS TOLD THAT IT IS FRAUD call received from no."[protected]"... I would request the LIC OF INDIA not to release any of my payments related to these policy no. without intimating on my registered postal add and ph no. And would request look into matter.

I have a policy. No[protected] in the name of prema manjari. Pattjoshi. Ihavegot Pension. Of rs 240 per month. Upto July. 2011 theN till date ihave no Pension. I have. Giver several. Time Complaints. In bhawanipatna. The officers. Had telephonic contact several. Time but the problem. Was not solved so I request. U to kindly. Solve the problem

Sir I have taken two policies for my children.Sona benny policy taken in 12 years old, my son Ebin Benny policy taken in 7 years old.I pay the premium throughout two years.after two years my daughter became heart patient, now she is in treatment.so now i can continue the premium.i request for my money but they didn't refund my money. ph:[protected]

Sir, I paid the insurance premium amount rs.1096 towards policy no[protected] of my wife p.nandhini on 22.09.2015 through my icici netbanking and in the transaction status of lic also I got the message "transaction successful ".but until now I have not received the e receipt for the same.Hence I request to send me the e receipt to my mail I'd early. My mail i'd.:[protected]@gmail.com My mobile no. :[protected]

Policy No.[protected] Kindly update my e-mail address as indumathy.[protected]@gmail.com or d.[protected]@yahoo.com Please note, I have forgot my user id and password, hence unable to login. Request yourself to send my password to my above mentioned new email address and enable me to get my premium receipts & currently not able pay Premium of LIC online.

Merchent id ;02773747 Invoice no ;36217632 amount ; 22927.00 bank ;City Union Bank Name ; A.ARUL DAVID Branch ; Devakottai Account no ;[protected] Ifsc code ; CIUB0000183 Reference NO ; DCUB[protected] contact no ;[protected] e-mail-id ; [protected]@gmail.com kindly sir/madam I has been transfered a/c [protected] city union bank my invoice Ref no.DCUB[protected] FOR RS. 22927.00 on 12.09.2015 invoice id 36217632 lic invoice date 11/09/2015 and second Transaction Ref no. DCUB[protected] for RS. 22927.00 on 14/09/2015 lic invoice id 36217632 invoice date 11/09/2015. So kindly sir/madam refund amount for debited my city union bank account no;[protected].name- A.ARUL DAVID i am wating sir please replay sir

Dear sir
Iam aman agarwal iam lic of india agent at dd puram branch bareilly branch bareilly division my pan no - bcgpa5390a. I need noc.. Im not intrested to working in lic of india. I need noc from lic of india my code also terminated due to not done bisiness under my code, since 6 months im suffering with lic of india pls support me..
Thanking you
Aman agarwal
Lic agent pan - bcgpa5390a
Dd puram branch
Bareilly divison
Bareilly
[protected]