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Life Insurance Corporation of India [LIC] Complaints & Reviews

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Updated: Mar 24, 2026
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R
Ravishankar Vk
Aug 30, 2019
Resolved
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Address: MG Road, Near Kumble Circle, M.G.Road, 560001

Pension plus policy no:[protected]

I made a request for policy surrender request along with request for issuing an immediate annuity. After few weeks, i was told by my agent that my pension plus policy can't be surrendered. Hence i requested then atleast issue the policy duplicate bond and i won't pay for the policy.

To the contrary, however i got a notice from lic india to exercise either one of the below option.

1) revival of the policy, or
2) complete withdrawal from the policy

I chose option 2 and sent a return response along with copy of the lic notice in a professional courier by mar 2018. Also the notice clearly mentioned that, if i don't chose any of the option with in 30 days, the insurer will assume as if i choose option 2.

Till date (29th aug 2019), i didn't receive an update from lic india. Also in online customer portal, my policy status shows as inforce and i was being asked in the portal to pay the premium of 1, 00, 000.00 including interest since feb 2018 till date. Ideally in system by now, they should updated the status to terminated or marked for surrender or awaiting to issue annuity policy or something related to that.

I have raised a grievance request (Grievance reddressal: [protected]) through online portal.

Need your support to solve my issue at the earliest so that an immediate annuity is issued as per my initial request on jan 2018.
Aug 30, 2019
Complaint marked as Resolved 
They have mentioned in their email as follows: Dear Sir / Madam, Re: Complaint under Policy number xxxxxxxxx This has reference to your complaint Ref 1920046422 dated 29/08/2019 We would like to inform you that the grievance has been redressed and the redressal details are as below. Sir/madam, If the policy is discontinued on and after 5 years from the date of commencement of the policy : If policyholder exercises the option for complete withdrawal from the policy i.e policyholder surrenders the policy, The policyholders fund value as on the date ofdiscontinuance of policy will compulsorily be utilized to provide an annuity.The proceeds of discontinued policy calculated as above will be converted to annuity provided the amount is sufficient to purchase a minimum amount of annuity as per the provisions of section 4 of insurance act, 1938 as applicable on the date of payment of annuity.Out of the proceeds of the discontinued policy as calculated above, the policyholder will have an option to commute upto a maximum of 1/3rd amount as commutation value provided the balance amount is sufficient to purchase a minimum amount of annuity as per sec 4 of the insurance Act, 1938 as applicable on the date of payment of annuity. We hope the matter is resolved to your satisfaction. If you have any further queries in this regard, please feel free to contact the Grievance Redressal Officer at the address given below:
Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
I am trying to reset the password through lic portal. It is taking long time and after some time it says an error "Unable to connect to network". Toady is my last day for paying the premium amount. Please help me in this regard.
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    R
    Ravishankar Vk
    Aug 29, 2019
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    Address: MG Road Br, Iiird Floor, C.Kiran Bldg, Kasturba Road, 560001

    Pension plus policy no:[protected]

    Requested for a duplicate bond as i need to surrender my policy (As i lost my policy during house move) with all supporting legal documents signed and submitted via my policy agent to lic india, bangalore branch (61w) on jan 2018. However till date (29th aug 2019) i haven't received my duplicate policy document/bond to my address (Aadhaar address) submitted along with the request.

    No response till date from life insurance corporation of india or my agent.

    I have raised a grievance with lic india.

    Need your support to resolve my grievance at the earliest. Grievance reddressal: [protected].
    Aug 30, 2019
    Complaint marked as Resolved 
    Initial request to LIC for duplicate bond was made on Jan 2018. Finally they were able to generate duplicate bond in their system on Mar 2019. Bond was signed by LIC on May 2019 and my Agent collected on Jun 2019. So people be aware of the overall timeline of getting duplicate bond. Here is the below mail for the Grievance i raised. I am happy finally that my agent has the duplicate bond. "Dear Sir / Madam, Re: Complaint under Policy number xxxxxxxxx This has reference to your complaint Ref 1920046412 dated 29/08/2019 We would like to inform you that the grievance has been redressed and the redressal details are as below. Sir/Madam, Duplicate policy bond on the above policy was issued on 20.03.2019 and it was collected by your agent xxxxxxxxxxxxxx on 13.06.2019. With regards. We hope the matter is resolved to your satisfaction. If you have any further queries in this regard, please feel free to contact the Grievance Redressal Officer at the address given below: "
    Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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      Elavarasan Vivek
      Aug 29, 2019
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      Address: No.110 1st Floor, Ave Maria Complex,Voc Nagar ,trichy Road,, 613007

      Hello sir/madam,

      Requesting to revise roi to lessthen 9% without any processing fee.

      Loan account1 :[protected]Loan amount : 5 l)

      With regards to this loan account[protected], i received notification to my mobile to pay rs.740 due to be paid wherein i had no dues pending and ecs debit happens on time with no delays. When i checked with agent, i have been informed that the roi is changed and i need to take dd for that amount rs.740. Most importantly i was not notified about the change in roi or due amount (Emi revised from 5205 to 5280) which is very much disappointing me while paying my dues without any flaws. The roi for this loan amount looks very high 11.95% compared to other competing housing finances with 8%-9% lower rates. I asked my agent for the revised lesser then 10% roi but i was asked by the thanjavur (Tn) office to pay rs.11800 to revise it. With all this i would prefer to take over my loan with other housing finance where i have got offered with 8.5% roi. I still would like to check if lhf would approve to revise to reasonable lesser roi without any charges on subjective loan, it would be a greatly appreciated and i would help me continue with lhf. The second surprising factor about this loan is the tenure which i asked for is 15 years wherein i see now in the site it shows 20 years term. I would also request you to change my loan tenure to 12 years as well which would help me to repay my loan faster.

      Loan account2 :[protected]Loan amount : 11.8 l)

      With regards to this loan account[protected], the roi for this loan amount looks very high 11.25%. On this loan as well i would request you approval to revise the roi to reasonably lesser without any charges.

      Regards,
      Elavarasan n
      Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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        K
        Kumar Pulakeshin
        from Delhi, Delhi
        Aug 26, 2019
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        Sir, i have tried to pay my premium of lic through bill desk using upi transaction no[protected] upi is saying successfully transfered but i did not got any confirmation from billdesk neither my policy got renewed. I lost my money please look into this as i have used billdesk option on lic website. Also the transaction status of billdesk is not working.
        Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
        Sir,
        With due respect I beg to state that my LIC Customer portal account is not opening since 1 yr. I mailed to your company through customer portal for several times. But no response. Kindly solve the problem as soon as possible. My details as below.

        User/Account ID: [protected]@gmail.com

        DOB: 01/03/1970

        Mobile No: [protected]
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          S
          Sai sree guru
          from Mumbai, Maharashtra
          Aug 26, 2019
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          Address: 130,Palani Road,udumalpet-642126, 642126

          My Policy No.[protected]JEEVAN TARANG) SB due is on 28.03.2018 I have not received the SB amount after adjusting loan and loan interest. I have visited and e-mailed to lic, udumalpet Br.office, Divisional office Coimbatore office, (claims) South zone office. But they didn't response me. Kindly settle the claim the amount.

          Thanking you,
          P.Jeyaprakash,
          76/84, Big Bazaar Street,
          UDUMALPET 642126
          Tiruppur District.
          [protected]
          [protected]@gmail.com
          Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
          Policy no[protected]
          I had done the payment online through lic portal and the receipt was to be sent on email within 48 hrs, but its now more than 3 days and i haven't received the receipt yet.
          I had also checked the spam folder ..no luck
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            J
            Jane Bhandari
            from Mumbai, Maharashtra
            Aug 26, 2019
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            annuity not received since july 2018

            Address: Mumbai City, Maharashtra, 400005

            Re: lic annuity policy ga – 12531, annuity no. 091 q0716004

            On checking my bank passbooks (Bank of india, wodehouse road, colaba, sb a/c [protected]) i find that some annuity payments have not been deposited.
            These are quarterly payments of rs 23, 221/- paid around the middle of the month in january, april, august and october.
            The last payment was on 16th april 1018.

            The missing payments...
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            S
            sanjit@123
            from Mumbai, Maharashtra
            Aug 25, 2019
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            Address: 37, TOLLYGUNGE ROAD, Kolkata, West Bengal, 700026

            Double payment through hdfc bank card and sbi card for policy no.[protected] for amount of rs. 3171/- respectively by reference no. 09999999980606000378328 on 6/6/19 and again by reference no.[protected] on 12/6/19. I have informed the matter several time but till date it is not yet considered. I wat only refund back my amount back to me. Otherwise, nothing has to do for me only to do consumer court.
            Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
            Dear sir,
            Please stop the payment of my Cheque No.141434 amounting Rs. 763500/-Dated 22th August 2019 Bank of Maharashtra, Rukmininagar, Amravati (M.S.) for I have changed my mind in investing in the scheme of LIC.
            Regards
            Vimalatai Govindrao Gawande
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              P
              parikh
              from Davorlim, Goa
              Aug 21, 2019
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              Address: A/1 HARIMILAN TENAMENTS B/H SATYAMEV HOSPITAL OPP CHANDAN PA, Ahmedabad, Gujarat, 382424

              Dear sir,
              I have forced to purchased/ invested in your company 01/04/2009, when i was going to retire in the month of august 2009
              None of your officials had tried to contact me to guide me to invest in such plan, where there is no scope of increasing fund at all.
              If your responsible officials had advised me not to invest in my name i will invest in the name of my son "s name and i would not
              Had a great loss.
              I have one policy from exide insurance co ltd., the officials of the co. Had come to my new house and advised accordingly. And
              Save me from the future loss of fund value.
              Thus the lic management had put my self in grate loss of rs. One lac approximately.
              This incident leads me to never invest single paise in lic of india.
              Please look in the matter and compensate accordingly.
              Thanking you
              Rajesh parikh.
              Policy:[protected]
              Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
              Sir I paid lic no[protected] name harshil pareek premium rs 15447.94 through net banking on 19 August 2019 time 8:23:56 am payment ID QSB[protected] on 19 Aug but have not received receipt in my email id [protected]@gmail.com
              LIC order number 10321520
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                S
                shakuntala dhage
                from Malegaon, Maharashtra
                Aug 21, 2019
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                I entered user id nd password. Whenever i clicked on submit button, it shows the following error;
                An error has occurred:

                Failed to compile jsp /login/disabledmerchant. Jsp
                Disabledmerchant. Jsp:18:13: this tag is not recognized.

                ^ — ^
                Disabledmerchant. Jsp:18:13: this tag is not recognized.

                ^ — ^
                I am unable to understand wht is happening to the lic portal. Consider my request and help me out through this error. Thank you!
                Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                  P
                  pavgi
                  from Nashik, Maharashtra
                  Aug 20, 2019
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                  Address: Bavdhan Khurd, , A603, Megh Malhar Raga Apt, Pune, Maharashtra, 411021

                  Policy number[protected] in the name of pramod sadashiv pavgi under jeevandhara date of policy 05/10/1990. Issuing branch amrai branch sangli sangli. Annuity monthly pension for july 2019 rs.1213/ not received from lic ipp cell, western zonal office mumbai.
                  Mail sent for non receipt of pension sent to pension paying office ipp cell western zone mumbai in august 2019 no reply received.
                  Monthly pension rs.1213/ for july 2019 not credited to my account in first week august 2019. This amount was to be received for credit of my savings bank account no [protected] with bank of india pashan road branch pune by neft
                  Ifsc code bkid 0000516.
                  Kindly look into the matter.
                  Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                  Sir/Mam

                  I am not able to log in to my merchant LIC portal. A error pop-up when I log in. The error is as below

                  "Access to Portal has been denied ".

                  Please solve my issue as soon as possible.

                  Thank you
                  Name- Kanti Parsad Gupta
                  Merchant ID A06418256
                  mob. no. [protected]
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                    A
                    Akhilsreehari
                    from Mumbai, Maharashtra
                    Aug 20, 2019
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                    Address: Thiruvananthapuram, Kerala

                    Sir, i (Akhil lal vh) have paid lic premium for policy no[protected]of rs. 2512 through www.Licindia.com on 10/08/2019, but i do not received any receipt till date. Rs 2512debited from my account on same time. Payment id is (SCB16789af885d[protected]ec98220)and lic order no.[protected]. Please help me and send the receipt do the needfull.

                    By
                    Akhillal vh
                    Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                    SIr, I Nand Prakash Singh have paid premimum for policy no[protected], Rs 3402 through www.licindia.com on 11/08/2019 but i do not received any receipt till date.RS3402 debited my account on same time.Payment id SCB95e64017b38749d6846e9496bbe34fbb and LIV order no [protected].Please do the need ful
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                      A
                      a.gaurav1985
                      from Mumbai, Maharashtra
                      Aug 20, 2019
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                      Address: A-12, Nirbhay Nagar, Gailana Raod, Agra, Agra, Uttar Pradesh, 282007

                      Home Loan rate for new borrowers has reduced by nearly 1 percent in last one year but my home loan rate is only increases during the same tenure. LIC HFL is not reducing the rate of home loan but only increase the same in floating rate regime for existing customer. Home loan rate currently I am paying is 9.7% and for new customer LIC HFL is offering less than 8.5%. Not able to understand why government taking any action against the unethical and loot behavior of LIC HFL.
                      Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                        threedevislko
                        from Lucknow, Uttar Pradesh
                        Aug 19, 2019
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                        Address: Lucknow, Uttar Pradesh, 226016

                        Reference above policy i have transferred our installment rs 4014,[protected]/- (Total 17833/-) on 14-august-2019 through our use id... And amount debited from our icici bank but message showing is failed & also we have not received premium receipt. We have also deposited same amount at collection center (Business associate) due to last date of same policies and we have receipt of the same. Our payment not reversed in account still now.
                        Please help us and confirm that how we will get back amount which was deposited through netbanking.

                        Regards
                        Poonam yadav & lucky yadav
                        Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                          Shishir Dash
                          from Delhi, Delhi
                          Aug 19, 2019
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                          On 7th august, i tried to make a payment of ₹24020 towards my lic premium using google upi pay. The amount got debited from my icici bank account but the transaction failed. I was expecting the amount to be credited back to my account but it has not been done till today.
                          On 9th august, i made another transaction to avoid delaying the premium payment which got successful.
                          Please help me to get back my money that i have paid on 7th august.
                          As per icici bank, the amount has been credited to [protected]@sc.
                          Lic customer service officers are unable to help me. So please help.

                          Thanks,
                          Shishir kumar dash
                          Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                          I have paid my Quarterly premium of rs 812 through online payment mode. My premium receipt not yet received till now.
                          Transaction id SCB2d3277618b24426fac7cfbdb6b7e07fe.
                          Policy number[protected]
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                            P
                            Prakash Narayan Pandey
                            from Delhi, Delhi
                            Aug 19, 2019
                            Resolved
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                            Resolved

                            Address: H/No 294, Vill. Chhatwal, PO. Jandwal, Pathankot (Pb.)-145001 (Mob 8968811404), Pathankot, Punjab

                            I prakash narayan pandey, an ex-serviceman, am a resident of jharkhand and residing at pathankot to earn fee amount of my daughter shyama rani who is undergoing a professional course at nift, bhubaneswar (Odisha). Keeping in view the future financial requirements i had purchased a lic policy no.[protected]New endowment plan) of my daughter shyama rani on 15 jun 2014 when she was a minor and was studying in class viii. The premium of the above said policy is borne by me. The cumulative subscription till date without interest amounts to rs. 1, 66, 000/- (Rupees one lakh sixty six thousand only). The 3rd semester fee rs. 1, 21, 700/- of my daughter is due to be paid by 09 sep 2019. To meet the financial requirement i had to surrender the said policy as there was no other option with me but lic (Branch no 2, saili road pathankot) has been remitted only a sum of rs. 1, 23, 329.12 which is an extreme brutal act with the customer having expectations to meet urgent financial needs. I want justice and at the same time urge to kanow from lic that on what account a sum of rs. 43337.88 have been levied after utilising my hard earned money for five financial years. I urge this is an extreme penality over the innocent customer. I urge to kindly look into the matter and direct lic to pay me at list my full subscription of the policy so that i can pay my daughter`s semester fee please.
                            Aug 19, 2019
                            Complaint marked as Resolved 
                            The complain is still not resolved.
                            Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                            Aug 20, 2019
                            Updated by Prakash Narayan Pandey
                            I am very thankful to the Consumer Complaints team for lodging my complain and necessary support. I repeat thanks once again.
                            I want my invested money. My policy number is[protected]. I started this insurance since 10/4/02.
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                              A.D.Nagaraj
                              from Avanoor, Kerala
                              Aug 19, 2019
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                              Address: 2/2 A (New No 20) Thiruvalluvar Road, 626001

                              Sir,
                              My father a. Durairaj, residence at virudhunagar hold a lic policy no.[protected]. He passed away on 13/05/2019. We claimed the policy on in the last week of june 2019 at virudhunagar branch. Till now it was not settled. Please guide me where we have to complaint it. Please help me to get the settlement amount as early as possible.
                              Thanking you
                              Yours truly,
                              D. Nagaraj
                              +91 [protected]
                              Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                              New Bima Gold[protected], not received my survival benefit on march 2019, Im eligible to get it every 4 year. I also submitted NEFT request.
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                                Mousumi Sheel
                                from Noida, Uttar Pradesh
                                Aug 18, 2019
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                                Address: New Delhi, Delhi, 110096

                                Hi team,

                                I have requested for lic policy transfer from home branch 16-a/8, w. E. A, 2nd floor near bloom school karol bagh, nd-110005, on 06thjuly 2019, and i have been informed within a week my policy will be transfer to requested branch-25j e-3, sector 1, noida, 201301

                                I have gone through the guidelines over web and waited for more than 15 days already.

                                However even after more than one month the request has not been processed neither any information has been shared with me in any form..
                                Pfa screenshot receipt shared with me.

                                Kindly check on the request and help me in getting my lic policies[protected] and[protected] transferred as requested above.
                                Waiting for a positive response and quick response.

                                Best regards,
                                Mousumi sheel
                                +91-[protected]
                                Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                                  Gujyo
                                  from Mumbai, Maharashtra
                                  Aug 17, 2019
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                                  Dear sir,
                                  I pay lic premium amount 12130 rupees online through lic pay direct but premium receipt not forward by lic on my email.
                                  My details is given below-
                                  Premium no.[protected]
                                  Premium due date-august 2019
                                  Premium done date - 14 august 2019
                                  Premium amount - 12130
                                  Payment mode - online bhim upi pay through lic pay direct
                                  My e-mail - [protected]@gmail.com
                                  Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                                    Pravin.crpf
                                    from Mumbai, Maharashtra
                                    Aug 17, 2019
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                                    Sir, i am not getting premium receipt after paying premium. I have made my payment through scb upi because of late payment my email id is not registered with my policy i. E pravin. [protected]@gmail.com my payment id is-scb54f624e6705b4587a2e09402405c7072 policy number[protected]. I have make a payment of rs. 5368.58 please update my email id and send me premium receipt thanks
                                    Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                                      A
                                      from Madhoganj, Uttar Pradesh
                                      Aug 17, 2019
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                                      Address: Lucknow to Sultanpur Road Jagdishpur ,Amthi, Amethi, Uttar Pradesh

                                      Sir my lic agent portal empowerment was not opening from last 5 daya above... I am facing great risk... I am unable to answer my policy holders about their policy due date and amount... When i open my my lic agent portal id it was showing error an error has occurred:

                                      Failed to compile jsp /login/disabledmerchant. Jsp
                                      Disabledmerchant. Jsp:18:13: this tag is not recognized.

                                      ^ — ^
                                      Disabledmerchant. Jsp:18:13: this tag is not recognized.

                                      ^ — ^
                                      So sir plz help me and rectify my problem... My agent code is 0130322c and my portal id is a0130322c
                                      Branch jagdishpur 22c
                                      ... Thanking you sir
                                      Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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