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Life Insurance Corporation of India [LIC] Complaints & Reviews

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Updated: Dec 9, 2025
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Life Insurance Corporation of India [LIC] reviews & complaints page 99

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P
PRACHI KOKANE
from Nashik, Maharashtra
Jan 4, 2018
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Address: Pune, Maharashtra

Dear sir / madam
I am lic customer and i forgot my username and password of my liv account.
Request you to please share my payment receipt of this year 2017 as i am unable to operate my lic account. This is required on urgent basis for my tax declaration. Below are the details.
Thanks in advance

Policy no[protected]
Email is - prachisk.[protected]@gmail.com
Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
Please give my lic egent code
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    pradeepmr2000
    Jan 3, 2018
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    Dear sir/madam,

    Name:- pradeep kumar m r
    Policy number:[protected]

    I would like to add/view and pay premium through online for all my policies. I am trying to login with my user id and old password, lic portal does not allow me to login and saying user id or password is incorrect. I tried to reset my passport using forgot password but i am not receiving otp to my registered mobile or registered email address. Please help me to reset my password.

    Regards,
    Pradeep.
    M:- +[protected]
    Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
    Sir i, am ajit kumar pathak, i old portal user id & passord logen, but didnot new portallogen, pls help me, my policy no[protected], my user id -ajit_695 thank you., my email [protected]@rediffmail.com, ph [protected]
    Policy Numbers[protected] instalment) and[protected] instalment paid)- Total -Rs.1298/- remited through my SBI card. Payment was effected on 19/12/2017. Please help me to credit the amount
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      srimantamandal9
      from Guwahati, Assam
      Jan 3, 2018
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      Address: 742101

      I am srimanta mandal. I paid my half yearly lic premium of rs.13741.00 (Premium amount 12927.00+ gst+ late fine) on 30/12/2017 through online application. My policy number is[protected]. But still i have not gotten my receipt or any confirmation message. The abovesaid amount has been deducted from my account. So i am seeking your sincere attention into this matter.
      +1 photos
      Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
      Thanking you sir
      from M ANAND MY MAIL ID IS anand.[protected]@gmail.com
      Dear sir ..I vipin gupta, my policy no. is[protected] ..I bought this policy from branch code 0241911b and agent code is 1037012 (deepan). He gave this policy to me with the facility of mediclaim. Now they are not giving this mediclaim facility under the policy.
      I am a lic agent using lic agent portal since last many years, and became dependant of this portal, since last few months the portal is not in operation and non of the lic officer is taking this subject seriously, also not replying our mails regarding this subject.
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        S
        shaurya369
        from Gurgaon, Haryana
        Jan 3, 2018
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        Address: Sirsa, Haryana, 125055

        I have paid my lic premium online rs.12478.00 but i could not get the receipt from your side.
        Date of payment[protected]hrs by using state bank internet banking via builddesk payment gateway. Transaction ref no igacqszum0 for rs.12478.0 on 03-jan-18 18:00
        Policy number[protected]
        Please send the receipt for the premium amount at my emali-id rajusingh. [protected]@gmail.com
        Please confirm and reply.
        Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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          A
          Abhi Datta
          from Delhi, Delhi
          Jan 3, 2018
          Resolved
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          Resolved

          Address: 700124

          After completion of 2 yrs fixed rate interest in aug. 2017, lic hfl barasat, kolkata charging me 9% (Floating) from last 3 months though lic hfl offers home loan interest between 8.35% to 8.80%. Does not reduce below 9% after filling roi to current rate & a cheque for 1180/-on september, 2017 for existing customers. Area manager lic hfl barasat, kolkata replied it is one time change. It doesn, t reduce for existing customers & offer lower rate for new customers.
          Sir, my plan term is 21 yrs, first 2 yrs is fixed 9.60% & later it will be floating interest. I have taken a home loan of 11 lakhs on september, 2015.
          Please help.
          Jan 8, 2018
          Complaint marked as Resolved 
          I have been mailed from Mr. Somenath Chatterjee, LIC Housing Finance Limited, Barasat Office on 17.11.2017. The email address of Mr. Somenath Chatterjee is [email protected]
          Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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            Venkideswaran Nochur Venkita Subramania Dikshithar
            from Calicut, Kerala
            Jan 3, 2018
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            Address: Kozhikode, Kerala
            Website: new portal of lic.

            My user id is venkideswaran. I am able to login to the new server. Enrolled policies are listed there. When i go for premium payment option nothing gets selected i could not find a help line to login to old portal also, which was previously available. For the past many years i am using the e services for premium payment. I suggest that an option to login to old portal shall be given in the home screen.
            Please help
            Venkideswaran
            Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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              M
              Mittaldeepak
              from Delhi, Delhi
              Jan 2, 2018
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              Address: Ghaziabad, Uttar Pradesh, 110083

              I am not in a position to continue my above policy please let me know the details of formalities to be completed for taking surrender value of my policy no.[protected] immediately.
              Send me blank format/ documents along with your guidelines for the payment of premature or the said policy.
              I written a mail many times for branch mail id in this matter but no response from your end. Can i know what is the reason for avoid my mail and me.
              Your sincerely
              Deepak mittal
              Mob.[protected]/[protected]
              Old address: s-17, sharma colony, budh vihar phase-2, delhi-110086
              New address: t-1106, mangol puri delhi-110083, near babita dairy
              Mail at: mittal. [protected]@gmail.com
              Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                Jasmine Shishir
                Jan 2, 2018
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                Address: Pune, Maharashtra, 411003
                Website: ebiz.licindia.in/D2CPM/#Login

                Im unable to login into my lic account through the new portal. The new portal says you can use old login details for first time login but upon logging in, the message returned is 'no user registered'.

                This is very inconvenient s im unable to pay my premium as well as link my aadhar card. Im abroad and i get no responses from [protected]@licindia.com
                Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                Dec 24, 2017
                Jaya Kuchroo's response
                kindly provide me lic portal id and password
                Regard
                Jaya Kuchroo
                Not able to enroll policy with employer for tax benefit
                Company name: Cognizant india
                I have paid premium amount of Rs. 8500.00 in Dec-2017.

                For Policy No;[protected] by on line and amount is received in policy as paid.

                But i have not received receipt.

                pl send to Email: [protected]@gmail.com.

                Pl cal to: +91 [protected], [protected].
                Dear sir,
                kindly provide me my agent portal ID and password as following details-
                1. Agency code07453197
                2. License No -
                3. email Id - [protected]@gmail.com
                4. mobile no - [protected]

                with regards
                Jaya Kuchroo
                My name is G prathap I am not able to login my customer portal please clear the issue.

                My policy no[protected]
                I have paid premium amount of Rs. 25003.00 in 02-jan-2018.

                For Policy No;[protected] by on line and amount is received in policy as paid.

                But i have not received receipt.

                pl send to Email: prathappharma.[protected]@gmail.com.

                Pl cal to: [protected]
                I am unable to login into my LIC account through the new portal. The new portal says you can use old login details for first time login but upon logging in, the message returned is 'no user registered'.

                This is very inconvenient s I am unable to pay my premium. I am abroad and I get no responses from [protected]@licindia.com and the help number flashes on LIC portal. never seen such a lazy customer care.
                this very bad and hell LIC india!!!
                i want to login my account, but showing no match so click on 'forget the password' then I put detail and massage comes OPT is sent on your email id but didnt got any OTP since last two hrs more then 10 times but no otp got, this called Indian service???? i will suggest and demand my friends to withdraw polices and invest in else! I am alsom going to do same.
                I am unable to login to LIC portal.Once i enter all details and click on submit it shows error message "Your entry does not match with our records, please check the data entered. Kindly use User Id of old Portal if it is your first login to new portal; login through Email or Mobile permitted only for subsequent logins." I tried with my mobile number and Email also. but still shows same error. I sent to support portal as well but no response from them.
                I am unable to login into my LIC account through the new portal. The new portal says you can use old login details for first time login but upon logging in, the message returned is 'no user registered'. Even no response from [protected]@licindia.com .
                It is very disheartening to see the leading insurer co. of India do not have even email response to the complaint.
                I am Patric Louis . I can not login to the LIC Portal old. Even I tried the following URL- https://services.onlinelic.in/LICEPS/Login/begin.do
                But even after giving the LIC login credentials, it throws the error saying 'Page not found'.
                Please help me. ...
                I am old user of LIC having user name and password, now LIC upgraded their site and old username password does work in new system, wrote so many mails to LIC but no answer, called to customer care and no answer, even I wrote on web site also and answer comes "Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint" but no action, requesting to everybody please do not take any policy from LIC such a goof/stupid/careless insurance company..
                Myself Asit Kumar Banerjee registered in LIC PORTAL, and included my three policy
                [protected]
                [protected]
                [protected]
                all the three policies are appeared in new portal system.
                but policy no[protected] can not be included . I am trying to include in new portal but showing wrong policy.
                pl help in this regard.
                Also I want to see the old portal system where all my policies were appeared now the old portal can not be opened . pl help
                A K Banerjee
                [protected]
                [protected]@gmail.com
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                  Vigneshvar priyan
                  from Perambalur, Tamil Nadu
                  Jan 2, 2018
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                  Address: 600082

                  Hello sir/madam,

                  I have paid my lic doubled in my last two billing cycle, under the policy number[protected] in both card and cash.

                  One at rs.4083 in the month of april 20th 2017 & the other at 4th of november for rs.4116.02 paid from my hdfc credit card account.

                  I have already paid through cash for the above payments in cash before the bank charged from my credit card in the aforesaid days.

                  So please request lic to goahead and process the refund of the two charges taken away from my hdfc credit card.

                  Thank you,
                  Vignesh
                  [protected]/[protected]
                  Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                  Jan 05, 2018
                  Updated by Vigneshvar priyan
                  Hello Sir/Madam,

                  To keep you updated, I have received a refund of rs.4116.00 from lic on 2nd of Jan 2018 for the complaint raised.But still haven't got any update regarding the duplicate payment processed On 20th of April 2017 for rs.4083.

                  Please look into this as well.

                  Thank you.

                  Regards,
                  Vignesh
                  I am a registered user on LIC old portal. but after migration process i am not able to login on new LIC portal. Kindly let me know how to proceed further.
                  I am unable to login in new customer portal. The old customer portal is not available. Worse thing is I complained about this issue through email several times. No reply till now. And local office at kolar branch code 303 does not know anything about this problem.
                  My premium is deducted through ECS. However, when I tried to download Premium paid statement through Customer Portal of LIC, installments for 2 months are missing in the statement. Can you please confirm, how that can be updated, I need this statement for income tax filing.
                  I have paid LIC policy Number[protected] for Rs. 1411.00 on 24/12/2017.
                  Payment ID LSBI[protected] but payment receipt not received on my E-mail ID. Please solve my problem.
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                    S
                    subash444
                    Jan 2, 2018
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                    Address: Bangalore, Karnataka, 560070

                    I have paid the premium amount of rs. 25953 for my jeevan anand policy no.[protected] on sat[protected] from my debit card to axis bank account of lic. However premium paid reciept is not generated though the transaction went through and i have the customer copy of the transaction. The collection agent is absolutely useless as she doesn't know any thing on what course of action is to be taken and is misguiding me and giving false information
                    Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                    I have submitted all required documents including Original Policy bond to the CM, LIC OF INDIA JAJPUR BO nearly one year back.But not yet settled.
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                      sultan5793
                      from Hyderabad, Telangana
                      Jan 1, 2018
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                      Address: Karimnagar, Andhra Pradesh, 505001

                      Hello sir,
                      Dis is mohammed sultan ahmed
                      S/o khaliq ahmed (Chand pasha)
                      I'm from kodmiyal mandal jagitiyal dist. Telangana
                      Sir as my father got expired on 15 of may 2015
                      After few days i came to know about as my dad was having a 3 policies
                      Of which one policy i got the amount with in few days
                      But for the hell the remaining 2 policies
                      I he frequently visited the jagitiyal office and also karimnagar main office
                      Just the hell they keep on bluffing me that it take just few more days
                      I don't know why hey behave so friendly while applying for the policy at initial then after that they way these people approach so disgusting.
                      Sir, i request you to look over my dad's 2 policies
                      [protected]
                      [protected]
                      Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                      Dec 24, 2017
                      LIC User's response
                      I will give minus rating for LIC new portal
                      I Mr Amit Ranjan Atarthy...policy no[protected]..ve surrendered my policy on 19/12/2017 but ve not yet got my refund money till today 29/12/2017...
                      Branch code-577 ...I 've paid my premiums for 7 yrs continuously without fail...
                      Kindly let me know the reason for the delay...

                      I'm complaining about death claim - Comment #2963107 - Image #0
                      [protected]
                      [protected]
                      [protected]
                      Tx.date 28/12/207
                      Policy receipt not received
                      I will minus rating for LIC new portal. Very pathetic and irritating. Its now allowing to login for already registered customers. Unable to find link for navigation to the old LIC site.
                      Cant you guys ensure that every thing is working find before commencement of new site
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                        muralic217
                        from Delhi, Delhi
                        Jan 4, 2018
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                        I have user ID and forgotten password .i tried with user ID and click forgot fpassword button they told OTP sent to your mail or mobile number but idont get OTP eventhough i tried so many times.I AM AN LIC CUSTOMER and i am having three lic policies and i want to pay the prmium through the net banking but i forgot the password.please kindly solve my problem
                        Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                          alkeshpatel22
                          from Bharuch, Gujarat
                          Jan 1, 2018
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                          I am registered customer of lic, and was paying my multiple policy premiums through the portal. Recently they upgraded to new portal. Today when i tried to login it says there is no user id registered in the portal. I tried through forget password option also but in vain.

                          When tried to pay directly without going to "registered user" again telling that policy and other details not matching.

                          What for these people are for? Nowadays every body is paying online. It is a shame on lic for not making their online portal customer friendly. They are making the online payment cumbersome. They are linking every thing to the payments page (Policy no, date of birth, mobile no etc) and if anything mismatches payment cannot be done.

                          Why they want to verify all data, afterall they want money for the policy number, that is the only key data required. Let them check other private companies online premium collection
                          Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                          Dec 28, 2017
                          ruchita mandavkar's response
                          lic no :[protected]
                          Sir,
                          I paid premium amount through 'american express credit card's
                          Policy no:[protected] and[protected] total amount is 4890.52
                          Payment Date: 24/DEC/2017 through 'american express credit card .
                          So please send me online premium receipt to my registered email id : nareshkumar.[protected]@gmail.com
                          Hi madam/sir
                          my lic reg email id is wrong please sport me
                          Respected SIr/Madam,
                          I Kamlesh Ratilal Shah paid Rs.1245.30 as premium for policy no.[protected] on 27/12/2017 through my debit card.
                          It showed on the screen that the transaction has failed but the amount got debited from my bank account.
                          So please guide me as soon as possible when and how will I get the receipt for the same.
                          Thanking you.
                          I forgot my user ID & password, followed the steps to get verification code to my registered mobile no also to my registered mail ID. But i tried many times could not get the verification code, so that i was not able to able to enter into the portal to get the statement for IT proof submission.
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                            MANOJ KUMAR DAVE
                            from Durg, Chhattisgarh
                            Dec 31, 2017
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                            I had registered my lic policies with official lic customer portal.
                            Since last 6 months, neither the portal is functioning nor the official lic app on my android.
                            Govt. Is going gaga about digital india, but, lo, the largest insurer in the country is lying defunct, digitally.
                            I am unable to make online payment, as the portal has gone array. When tried to re register, it said "the user already exists."
                            Pathetic, and no one is responding.
                            Worst ever web management. Needs immediate makeover
                            Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                              suneelktripathi
                              Dec 30, 2017
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                              Address: Mumbai City, Maharashtra
                              Website: licindia.com

                              I am lic customer registered on old portal. Earliar in my log in my personal policies and my group pension plan was visible. At new portal my group pension plan is not visible. If i want to add new policy, it is not possible becasue group pension policy is having alpha numeric characters and portal is accepting only numeric characters. And there is no option to register group pension policies
                              Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
                              it is big concern for every one and i am also facing the same issue - all the policies enrolled on old portal - not displaying in new portal - LIC should looked after this and migrate all policies in new portal so the customer will not face any issue
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                                sethisunil5
                                from Pune, Maharashtra
                                Dec 30, 2017
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                                Address: Jajpur, Odisha, 755013
                                Website: www.licindia.in

                                When i am trying to login with userid swadhinmade4u, not able to login with this given userid, it's giving me the error as userid does not exist.

                                As i was able to login with old portal always but i don't see this option available.

                                While i am trying to login with new portal then i couldn't able to login.

                                Could you please check the issue asap so that i can pay my premium.
                                Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                                  Gurpreet Singh Dhami
                                  from Agra, Uttar Pradesh
                                  Dec 30, 2017
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                                  Address: Amritsar, Punjab, 143105

                                  My policy no[protected] has been deposited to khandwala chheharta amritsar branch of lic on dated 18 december 2017. As i have given my bank details.
                                  But amount not credited to my account so for as i need money urgent being cancer patient.
                                  Kindly take stern action against this harrassment and my delayed treatment due to scarcity of funds as my full hope was on my this lic matured amount for my treatment
                                  Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                                    Vinay Gurav
                                    from Bengaluru, Karnataka
                                    Dec 29, 2017
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                                    Address: Bangalore, Karnataka, 560056
                                    Website: www.lichousing.com

                                    Dear sir/madam,

                                    I am currently holding loan with lichfl. Account no.[protected]. The rate of interest for 2 years was 9.6%. Now suddenly it has been increased to 11.5% without notice.

                                    When i had called up 2 weeks back, they said i can change it by paying rs.1150. I said ok, but when i called up to lichfl brigade road branch bangalore. Mr. Ashish kumar is the area manager. Mr. Kiran[protected] staff of the branch said it has been increased 4 days back to rs. 11, 800.

                                    I see this as clear injustice. Firstly increasing the roi to 11.5% without notice and secondly increasing the processing charge from rs. 1150 to rs. 11800. 10 times more.

                                    There is no logic to this hike.

                                    Regards
                                    Vinayakumar
                                    Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                                      rathorebahadur
                                      from New Delhi, Delhi
                                      Dec 29, 2017
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                                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                                      Website: ebiz.licindia.in

                                      Dear sir,
                                      I have online paid for the policy no[protected] and[protected] on 17th dec 2017. Transition id is 14954856. The total amount paid by me is rs 15068.68
                                      I have checked online and also received confirmation on my mobile no [protected] about adjustment rs 11708 against policy no[protected].
                                      The remaining amount 3240 against same transition id 14954856 is not adjusted against policy no[protected].

                                      Please help me in this matter.
                                      Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint.
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                                        shajipjohn
                                        from Chennai, Tamil Nadu
                                        Dec 28, 2017
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                                        lic old portal registered customer could not login in the new portal

                                        Address: 600099

                                        I am registered customer of lic, and was paying my multiple policy premiums through the portal. Recently they upgraded to new portal. Today when i tried to login it says there is no user id registered in the portal. I tried through forget password option also but in vain.

                                        When tried to pay directly without going to "registered user" again telling that policy and other details not matching.

                                        What for these people...
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