Claimed

LivPure Complaints & Reviews

2.1
Updated: Jan 15, 2026
Complaints 870
Resolved
357
Unresolved
513
Contacts

File a complaint to LivPure

Having problems with LivPure?

File a complaint and get it resolved by LivPure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

LivPure reviews & complaints page 44

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Swamivibu
from Mumbai, Maharashtra
Nov 1, 2015
Report
Copy

Address: Chennai, Tamil Nadu, 600014
Website: Livpure

I paid for AMC, my RO filter stopped filtering water, I raised a request, I was promised service in 24hrs, nothing happened.Again called them, my complaint was escalated, but nothing happened.Then i asked local superviosr num and spoke, they sent 2 diff messages with service guy numbers, but said he don't take care of my area. Irresponsible
I tried twice to customer care, I was promised service in 24hrs, no one responded. Called again, escalated my complaint. No response. I also sent them a mail. No response. Asked for local supervisor num & spoke, he again promised, he will send a guy, but no one turned up. I got a msg with different service guy num but none of them turned up. When he called, he just say, he take care of diff location, it has been assigned to him wrongly and someone else will come for service, but no one called. It's been a week now & this is not the first time. Irresponsible. I attach THE IMAGE OF THE MESSAGES AND MY SERVICE REQUEST NUMBER
We apologise for the inconvenience caused. We will look into the matter and get back to you immediately. Regards, Team Livpure
Helpful
Found this helpful?
2 Comments
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    Rpal
    from Bengaluru, Karnataka
    Oct 6, 2015
    Report
    Copy

    I have purchased my Envy plus Livpure RO water filter ( Sl no C3FW31D1000543 ) in 1st week of August'15. Within one the machine failed. Within last the machine had to service 5 times. Now on sixth time again machine failed. Service man came and did cleaning, replacement of membrane several times. Finally they say that I am drawing more water than its capacity. The specification says its max duty cycle 75 litre per day. It has storage capacity of 8 litres. My requirement is around 30 to 40 litres which is around 50% of its specified duty cycle. Hence in consultation with the dealer I selected the model. Now the machine is not working. As per serviceman's instruction I started drawing only around 20 litre and buying remaining requirement. even then the machine fails. I wrote several emails to the company asking for clarification on its capacity. The company does not bother to reply. At least if company confirms that its datasheet is wrong and the machine cannot be expected to filter more than 20 to 25 litre I would have thrown this machine gone for another brand.
    We apologise for the inconvenience caused. We will look into the matter and get back to you immediately. Regards, Team Livpure
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sarath Babu V
      from Chandigarh, Chandigarh
      Sep 24, 2015
      Report
      Copy

      Address: Chennai, Tamil Nadu
      Website: www.livpurewater.com/product/livpure-pep-plus

      Hi,

      I purchased Livpure Pep Plus RO water purifier on 24-Sep-2014 with 1 year warranty but product failed to work on 31 August. So I contacted Luminous Water Technologies service toll free no[protected].

      Customer executive confirmed that I will get confirmation SMS (Complaint No JS[protected]) and engineer call in 2 hrs. My service will be rectified in 24 hrs but still date no one attended the problem. So I have dialled multiple time I tried the same toll free no. I got same response but no one attended the compliant.

      Last week I got call from Luminous Water Technologies company for renewal for extension of warranty. I raised the same complaint with them but same response today engineer will attend but no attended the issue.

      Please help me to resolve the issue.

      Thanks
      Sarath Babu
      Contact no [protected]
      LivPure customer support has been notified about the posted complaint.
      Please share your registered mobile number or complaint number & we will arrange for an engineer to visit you. Regards, Team Livpure.
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        murgan62
        from Madurai, Tamil Nadu
        Sep 22, 2015
        Report
        Copy

        Address: Chennai, Tamil Nadu
        Website: Livpurewater.com

        I have purchased Livpure touch model and presently under AMC.
        My only regret in life is buying this product and getting AMC.
        Product is ok. Service is NIL.

        booked a complaint that my machine is leaking on the 18th of september, 2015 and again on 19th, 20th 21st and 22nd. till date no service engineer has come or even called.

        after buying this machine I am still buying water outside.
        what is THE USE OF THIS COMPANY PRODUCT.?
        I SUGGEST THAT THIS COMPANY SHOULD BE CLOSED AND NOT ALLOWED TO SELL THEIR PRODUCTS ANYWHERE IN INDIA.

        MY HUMBLE REQUEST TO GENERAL PUBLIC,
        IF YOU WANT PEACE OF MIND, DONT BUY THIS PRODUCT.

        DONT BUY THIS PRODUCT.
        DONT BUY THIS PRODUCT.DONT BUY THIS PRODUCT.DONT BUY THIS PRODUCT.
        DONT BUY THIS PRODUCT.
        Please share your registered mobile number or complaint number & we will arrange for an engineer to visit you. Regards, Team Livpure.
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          ArunSbit
          from Mumbai, Maharashtra
          Apr 14, 2015
          Report
          Copy

          Address: Panchkula, Haryana

          I have purchase livpure water purifier 1 month before which cost 10000 rs. and currently i am getting tds level of 10 which is not safe for drinking. i call to customer are, engineer come and told me that in this model (livpure pep) there is no tds adjuster, tds adjuster is of 500 and 300 is my service charge. then i call to local distributor, he told me that first install uv then tds adjuster which cost around 2000 rs. i have spend 10000 but still i am not getting safe water, then its useless for me. local ro of 4000 rs is much much better then this branded one. i have mailed to their official website also but no revert from their side. i will not recommend to any1 for this brand. please use local ro, or any other brand but don't waste money on this. my ro detail you may get from this registered number ([protected]). please provide solution if any. Br// Arun kumar [protected]
          We apologise for the inconvenience caused. We will look into the matter and get back to you immediately. Regards, Team Livpure
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            saleemrazvi
            from Konnur, Karnataka
            Aug 2, 2014
            Resolved
            Report
            Copy
            Resolved

            Address: Dharwad, Karnataka

            I had purchased a water purifier (envy+) at Rs.17000/-. 4 days back. But so far no serviceman has come to install it even after repeated reminders to their customer care. If this is the situation, i worry about their response if the product gets failed to perform and requires attention.
            Aug 14, 2020
            Complaint marked as Resolved 
            Livpure water purifier - Very poor/ No service after sales
            Please share your registered mobile number or complaint number & we will arrange for an engineer to visit you. Regards, Team Livpure.
            Helpful
            Found this helpful?
            2 Comments
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              D
              dpakiris
              Feb 26, 2014
              Resolved
              Report
              Copy
              Resolved

              avoid this company at all costs

              Address: Chennai, Tamil Nadu

              I am Deenadayalan bought a brand new Livpure Touch Plus RO
              system and installed on Feb 13, 2014. The installation was made by Pandiyaraj
              from Livpure. Livpure RO system offers the prizes via scratch card to the
              customer and this card will be given to the customer during the product
              installation. During my installation Pandiyaraj didnt brought scratch card and
              he promised that he is going to give within two...
              Helpful
              Found this helpful?
              8 Comments
              Report
              Copy
              M
              monalisa mohanty.
              from Mumbai, Maharashtra
              Aug 28, 2013
              Resolved
              Report
              Copy
              Resolved

              Dear Team, Kindly Provide to me good Service. I inform you that ,I have take postpaid service in my no [protected] the month of April, then provide to me that your local call 10 paisa, airtel to airtel & your std call charge 40 paisa. 300 sms free. In month of 11th July I have paid 821 rupees ,then in 12th August I have paid 1050 rupees. After this i have check my balance in yester day evening that 678 rupees till 26th august, but today morning i have check my balance that 26th august 374. your bill amount. then i talk with customer care in 198, they said you have dial ISD call so generate this balance, can i know how it possible ?. check & provide to me detail call rate in my no. & disconnect my no from Airtel Service. as soon as possible. I also awaiting your positive response. Thanks & regards. Monalisa Mohanty. SAR GROUP. [protected]
              Aug 14, 2020
              Complaint marked as Resolved 

              Livpure Water Purifier — purified water tank gets fungus

              purified water tank gets fungus. Model livpure touch model.
              Please share your registered mobile number or complaint number & we will arrange for an engineer to visit you. Regards, Team Livpure.
              Helpful
              Found this helpful?
              2 Comments
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                ashishruwatia
                from New Delhi, Delhi
                Aug 7, 2012
                Resolved
                Report
                Copy
                Resolved

                Address: Delhi

                We had launched a complaint with the Company, which they said would get resolved within 245 hours. Its been 15 days now but no one has come. Now they do not bother to pick up the phone also. Request you to take some action against this company. !!
                Thank You !!!
                Aug 13, 2020
                Complaint marked as Resolved 

                Luminous — no response on complaint

                10 days to go to submit the complaint of my computer ups.there is no responce on that



                prateek gupta
                tel no:[protected]
                Hi Ashish, at the outset please accept our apologies for any inconvenience caused to you. It is always our sincere endeavour to ensure complete satisfaction of our customers. Please provide us your contact details, so that our team can contact you. Keep watching this space for more updates. Thank you.
                Helpful
                Found this helpful?
                2 Comments
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  Renu Ahuja
                  from Mumbai, Maharashtra
                  Mar 12, 2012
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Madhya Pradesh

                  Sir

                  I have booked complain and I received a sms on dated[protected] from you side" Dear Customer, your service request No.IN12311707 has been allocated for 07 Mar to Yogesh Namdev- [protected].

                  Then I have called to Mr. Yogesh Named , He is attend us[protected] and undertstood our problem and satisfy that problem is correct battery no taken properly load and move down blik on "over load".

                  But till dated I have not received any solution from company site and Mr.Yogesh Namdev

                  I have purchsed this Luminous Invertor from Shri Balaji Sales Corporation Bill No.943/[protected] with 30 month warrenty Model No.800Va B5GL5L[protected]

                  Please solve the problem as soon as

                  No any satisfactory answer received from you site till date so please do needful

                  My email id is " [protected]@rediffmail.com


                  Regards

                  Manoj Ahuja
                  103 Laxmi Apartment
                  Opp.Tirvedi Nursingh Home
                  Nai sadak Lashkar Gwalior Mobile No.[protected] and [protected]
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  No solution received till dated 14.03.2012 by lumnus company
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit