LivPure Complaints & Reviews

Hi team,

I have purchased a liv pure ro system from allahabad (Hometown) in feb'17 for my parents - whose age have crossed 70. Its a costly ro system worth more than 14 k.

From the very beginning - the ro system had problems (Leakage, not at all working) and complaints more attended also.

But for reasons not known to me the functioning remained as it was, which caused lot of frustration and defeated the very purpose of purchasing the ro system.
Since the purchase date - multiple times ro system has malfunctioned (Last two complaints i remember are js[protected], js[protected]) and in this way the ro system didn’t worked during the past summer and again this season.
On every complaint the technicians attending the issue observed new defects.

On every visit one or the other part was repaired but the system never functioned properly. Last service was done in jan'18 - js[protected], but the functioning remained as is. Few days after service it works but again one or the other issue popped up.

Now the ro completely stopped. I fail to understand the technical issue here that how ro system can mulfunction multiple times in a year since its purchase

Following up the officials & calling customer care daily - but no progress have been made till date.

I humbly request you to be kind enough to take remedial action for ro system in view of the foregoing for which i shall be greatly obliged.

Thanks for devoting your precious time.

Regards
Abhinav

I have called multiple time for livpure demo. Demo was registered for this saturday and none revert or got any call till now. Multiple time reach out customer care and they just say wait for 2 more hours to get call back from representatives.
If this was the experience for new customers to buy or interested for livpure then i think it would be more horrible for existing customers queries and services

We had purchase livepure glo 7 lit. Ro in the month of september 2017 with a assurance given by representative who has come for installation that there are three free servicing.

Now six months are going to complete by march 2018, but yet not a single service has been given by your representative who has installed it.

Can higher authorities from livepure glo intervene & send representative for servicing. We have noticed that now a days it is making noise.

I have raised complaint n no of time for resolving the issue i am facing, but still the problem persist. Every time ro technician comes and replace some random parts and told us that the problem will be resolved now. Despite the parts replacement problem still there.

Haven taken amc also, and per amc livpure required to change the filter once in a year. Now the amc is going to expire in few days but the replacement of filters are still pending. This is not expected from company like livpure.

First complaint raised on 9th february 2018
Last complaint raised on 6th march, no one turned up till this time.

What is use of getting amcs and branded ro.

Dear sir,
I have purchased offer 4999 for one year warranty and service at the time your team member tell to me at this offer we will provide one milton water bottle and two pre filter. I have taken this offer last one month but milton bottle and pre filter not provide to me so kindly do the needful because lippure is very big brand of india and we will faith at the same. My number is [protected] sachin pathak kindly provide the kit..
Thanks sachin...

Hi,

I have livepure ro pep plus. Last month or have some sounding problem. It's been two years to purchase that. I called to customer service and they arranged service. Service boy came and repair that but it is not clear with part of the ro because they change the parts and no can identify whether it was new or old (Used) one and they took the old one part with them, which is completely indicate some glitch.
After his service, ro again made noise and i again called to csr they arranged service, service boy came and changed the parts again.

Now it been around 20 days and ro making sound after two times services and if the water supply to ro has stopped it does not indicate in sound like it was indicated earlier.

The worst services and like scam of livepure i would say.

So, to every user of livepure ro pls check them well

Purifier goes faulty in less than 15 days o[censored]se. Spare parts availability issue for more than 10 days and no resolution from cosutomer care, area manager or even local service centre in thane. Mns enterpriese are cheats, and so is their manager pramog singh. Area manager for thane raigad is pravin kor whose an sshole.
If you read the reviews of this company it's all negative. They are cheats and unable to prvide service. Maybe they spent all their money on making sachin as their brand ambassador.

My Name is Anchal, (Reg. Mobile No. [protected])

I am totally dissatisfied with Livpure Product, The Model We use is Touch+ and bought it in Sept 2017;
All the time TDS level goes down after 10 days o[censored]se And we had called customer care around 10 times just to repair TDS level of the Water till now, In starting days they respond within 48 hours but after 4 to 5 times of repairing service they got casual behavior and carelessly handle the Issue.

Now I am disappoint and I want to return My Product and want return my money back as it cost more to buy new RO of other company,
because there is no solution from your side for this type of issue, Not even from the service In-charge Officer of Varanasi

The product is under Warranty for 1 Year otherwise you will get money all the time when it get serviced for no Suitable reason from our side
You just advise me how and when we can return it and get the money back?
As this product We had bought from Delhi NCR region and we are here in 800 Kms away where the machine get installed; so preferably suggest the location nearby so that we can go and return

Address: Rampur Dist. Jaunpur U.P. Pin Code 222203
Phone No: [protected]
Name: Anchal

I have raised a service request for the water purifier on 2nd february 2018. Till now i did not get any service. I have received only request nos js[protected]/js[protected]. Why no service has been provided till now? It is very poor service by livpure. Please mention clearly that you can not provide any service. You are simply cheating people in the name of service. I think i am being cheated by livpure. I have no other option. Tomorrow surely i will file a case in the consumer court. Please be ready to face the consequences.

We have ro marvella, we bought this ro in 2014, whenever we called an executive for a service, he always use to discourage us to discontinue using this ro. And buy a new ro of other company from him.
We have been ignoring him and registered a complaint against him but nothing happen.
This time, gkk2 kit was supposed to replaced, instead of gkk2 of marvella, service center placed gkk2 o[censored]ltima claiming marvella and ultima is exactly same which is not.
Complaint has been registed many times nothing is happening
Highly disheartening

I have purchased livpure water purifier on 07/11/2017.
In within 40 days i have made 3 complaints against machine issue with company but still i have no received any proper solution.
Machine cost is around 10k but not working properly since purchased.
No proper service has been provide livpure service providers.
Customer care peoples deny for replacement of the machine.
I dont want to use such type of machine wherever have facing issues from last 40 days, how it will works after expiring of warranty.

Request your help to return the machine and payment.

Pravin thombre
[protected]
Thane

Before the warranty expires i contacted the person given by the showroom for services as he was the one who installed it.. Asked for a service... They said they are coming but never did... Again contacted them on the toll free number. As the person we use to concern is not responding.... They said its chargeable n pay for the filter and extend warranty i said ok.. Nobody came.. Again contacted but same thing.. Very bad service.. Fake promises.. They think of sale not service..

My livpure ro has been leaking for the past 10 days and the problem hasn't been fixed yet. It happens after every service. I have even contacted your service area in-charge. Nobody seems to help. Please repair it or get the product replaced.

The customer care department doesn't seem to help at all and they ask me to get a complaint registered every time. I have spent upwards of 8000 inr for an amc, even then i am not getting any help.

Neither the product is good nor the service.

Hi,
I had purchased livepure ro. That is under warranty till aug.2018. Last week live pure service engineer came for service my ro. I told him please check tds of this ro, tds was 8. As per standard it should be minimum 50, than he informed me tds controller not in this. Time of purchase this ro your dealer did not informed me on the same. Your service engineer is saying tds & mineral controller cost is around rs1000/. Now you tell me why i should pay this extra cost.
I hope my complaint/request shall be attend very soon.

Thanks,
Gopal datt joshi
[protected]

From the date of purchase facing service problems for livepure i50 filter. Now the service engineer removed pre filter from filter and said today i doesn't have new pre filter and i will come tomorrow with new pre filter and fix the problem. Now about 1 month gone he never come and when i calling they said i dont have please register your complaint. Very angry about that. Please take big action on that...

We bought this product (Livpure pep star plus) on 27/3/17. The product quality is so bad that it keeps breaking down, stops discharging clean water and required at least 6 services in 6 months.
Service quality is poor that it doesn't get rectified completely & requires so many visits. Tap is very fragile and it costs inr 350 to repair the same. Help.

Bought livpure pep pro water purifier on 8th oct. Got the message from livpure that the product will get installed by 10th oct, but its been more than a week since the committed date, but the product is not installed yet. Complained several times by calling the livpure customer care number - got response that the issue has been escalated, but still i stand here with my product stll lying in the room uninstalled.

Got the number of the installation guy from the service area encharge on 15th oct. Spoke to him on the same day, got assurance that product will get installed on that day itself. Called him again in the evening, got the response that he cannot come due to rain and he committed to install it the next day (16th oct) before 11 am.

16oct - product installation still not done. Called the installation guy at sharp 11 am. He gave some excuse that he had some work. He said he will install it by evening. Tried calling him again in the evening, but he didnt pick the call.

17 oct - product still uninstalled.

This is the worst experience i ever had. The worst service. Never gonna recommend livpure to anyone.

My ro - amc was expired few month back, i raised a request and a service engineer told all parts to be replaced including membrane hence he forced me to extend the full amc package. After i brought full amc other engineer came for serice and he change only 2 candles and told everthing is good no need to replace anything.

Now the taste is very bad. I called customer service a week ago, no complaint taken they said they will internally escalate waited for 2 days nothing happened.
Again i called customer service they given a chennai head number it was not even working. The customer service agent told this time we will take as a priority complaint and escalate to top level, now more than 3 days nothing happened. Now i paid 4, 600 for amc?? Which is pretty waste. Poor service by livipure team.

This is not the first time, i brought this machine 2 year ago every-time i need to struggle to get the service from livipure. Playing with ppl money and health. Zerooooo customer service.

Livepure service team (Gwalior) mp,

I am very disappointing from your service. I have purchased livpure glo model from amazon. Then i have requested for installation, service guys came to my home (Gwalior), he does not have enough knowledge how to open tap & install ro. He is trying to open my tap to install ro, but he broke down my tap as well as my water line also.
Then he went out from my home without connecting my line & install ro. Whole day i am following up with that guys at last he came and not able to connect tap with ro.

Me & my family suffered whole day without water because of water line break by service person.

At last after 12 hrs my father has taken plumber and repaired my water connection.

I just want to say if you make product better, you should also trained service they should be well trained even he does not have appropriate equipment also to open tap.

We have unnecessary spend 800 rs for repair my water connection pipe.

I want to escalate this issue.

Jayant bhargava
#[protected]

Hello, i have bought a livepure glitz model ro before 6 months, it never worked properly. This is my 5th service request. Worst worst worst worst worst product.... And service is very poor, i have raised an online complaint before many times but nothong to avail. And i bought this product because of sachin advertisement in it, thought it should be a good product but the case is reverse it was not even comparable to local products available in the market. That much worst it is. Tds is less than 4. Such a hazarduous level tds and other impurities..