I purchased livpure
touch plus ro+uv+uf on 11th june 2016 from csd canteen located in command hospital bangalore.
After the purchase same day i contacted the customer care which registered my request for installation. The person
told that product will be installed within 24 hours. Nobody turned up next day i thought may be it's sunday thats why nobody has come.
named balaji came on 13th june 2016 to make the installation. He told me and my husband that he is the person
who looks after the area in which we live and if we have any problem we should contact him. He did the installation and there was a happy code which we had got from livpure
customer care that we shared with him.
Just after few hours of installation the tap started leaking. My husband kept on calling balaji his phone was busy and then again he kept on calling this fellow didnt pick up the phone. Then we tried on customer care on which nobody picked up. Then we called balaji from an alternate number. He picked up the phone. I requested him to come and fix the problem he rudely refused and told to register a complaint through customer care. I requested him that please come most importantly due to this leakage water is getting wasted. But he refused. Then we called gopal mishra whose number was shared from csd canteen that he handles bangalore operations in case of any issue we should contact him. We told him our problem he said engineer would come the next day (I. E. 14th june 2016).In morning no body came we again called customer care they registered our complaint. Still nobody turned up till evening. Again i called customer care in evening the person
who picked up started giving excuses and when none of her excuses worked she gave me a number on some bangalore incharge. That fellow also doesn't pick up the phone.
Today is 15th june 2016. Nobody has come to fix the problem everytime we call customer care they give a new number. We are totally mentally harassed by these people and just don't want to continue with this product. They don't care about the customer and not even have a thought about water that is getting wasted because of them. I want to return this product and no longer want to have their awful services. Plus compensation for the mental torture of every minute that they are causing us. I fell totally cheated and fed up.
Please help me from this torture. I want to absolutely get rid of this product and make them pay so that they don't take any customer for granted
Jun 18, 2016Complaint marked as Resolved
They called me after i complained about them on grahak suvidha kendra bangalore. A serviceman came the same day and fixed the problem. They have ensured such lapse won't be repeated in future. Let's see how much they stand on their own words. I am 200% sure they wouldn't have fixed the problem had it not been forwarded to them by grahak suvidha kendra.
LivPure customer support has been notified about the posted complaint.