LivPure Complaints & Reviews

Dear sir,
I have purchased one Water filter in Nov 2015 with my redg no [protected]. as per my purchase condition, you have to give me 01 year warantee with 02 filter change. During the year no filter was changed by your service provider. Now the service engineer change the Filter and give me bill of Rs.1150 for filter change.

I have not received any filter in last one year within my warantee period, The company is doing...

The serial number of the system is e6cw10c1001547. The system is under full amc. It is not working since sept 2016 despite my requests, maintenance people are interested to know the happy code instead repairing it. Customer care has already been informed several times. Requested to repair the system or refund the amc money.

From _

Mohinder singh
Vill - kalali
Tehsil - charkhi dadr-
District...

I contacted customer care multiple times and they registered service requests for the free service. They claim that without happy code the service cannot be closed. However, it happened twice with me, when the service provider neither visited me nor contacted me for happy code and the service was closed without any action.
I bought LivPure Pep+ last year when I was told that I am entitled for 4 free services and a set of candles. But...

See my email conversation with @ customer care below:

Hello,

No action has been taken now and i am still waiting for the installation.

Can anybody let me know when can it get installed???

Its more than a week... Ab kya gaali dene par mazboor karoge???

//arvind singh

On wed, dec 14, 2016 at 1:27 pm, customercare wrote:

Dear customer, br...

Rajgarhia Enterprises, Giridih, Jharkhand had paid a refundable deposit of Rs 25, 000/- by A/c Payee Cheque No 013389 dated 03/09/2016 to Livpure. Unfortunately we had to terminate our association with livpure but despite several requests and reminders our deposit has not been refunded. Mr Rakesh Mandal is unresponsive and keeps employing delaying tactics. Please help....

On dated[protected] service request no. JS[protected] happy code 831 allocated for service of my RO to Mr. SHAHID (Mob No-[protected]/MEERUT-UP). After 3-4 calls on different days Mr. Shahid has come & only check the TDS but did not make the whole service (because i was not available there due to my duty hours). After this from that day I have made several phone calls (10-12) to Mr. Shahid continueously for service. He attended the some calls...

I had purchased a filter in Aug 2016, before its 1st maintainance scheduled it stopped working, I have called customer care more than hundred of times, they are simply transferring request and the service engineer is yet to come although 15 odd days have passed .The officials, service engineers do not seem to be interested in after sales service .Now i repent over my decision to purchase livpure, it would have been better if i would have...

Worst water purifier system. I have bought livpure touch water purifier system. It has an unresolved issues since from the day one..
It has problem with water tank assembly and water purifier system..

Always some dirt will come from the system and settled at bottom of the tank. Also there is a gap between tank and the assembly where small insects like ants, baby cockroachs will fell in to the water..

What's...

Wrost service I have ever seen...
I bought Livpure Pro+ RO+UV+UF and raised a request for installation on 7 th but still waiting for any guy to come and install and product still unboxed.
As per initial confirmation that was supposed to be installed on 7 th.
almost daily following with their customer care but costumer care representative have a simple answer that sorry for the delay and someone will contact soon but no...

I am using this product ( Livpure) for three years and product is in AMC now. There is no outflow of water now. I registered a complaint on 28th Oct 2016. Complaint number is JS[protected]. They assigned this ticket to SEVENHILL ENTERPRISES ( [protected]). I was assured that the technician will contact me in two hours. But no show. Once they gave me a technician number to contact. I contacted the technician and told me that he will come soon....

Hi,

I am one of the unsatisfied customer who is using livpure pep+ ro at my home, it has been 4 days since i am trying to chase the livpure customer care for the service.

My ro machine is not able to provide any output and i can hear long beeps might be the filter is not working.

Every time the customer care executive commits for the service same day but its been 4 days now and still i am starving...

I am using livpure pro ++ model purifier, my purifiers tap is broken and u raised request to rectify the problem on 14th Oct 2016, till date I have called customer care around 15 times and no one turned up to resolve this issue. I have got a message stating the so and so engineer is assigned with phone number of engineer, I called that person and he said he already left the company and he is not from Bangalore. After that again I called customer...

I was given my first complaint on 16/7/2016 complaint no. JS[protected], 2nd complaint on 31/8/2016 complaint no. JS[protected], 3rd complaint on 20/10/2016 complaint no. JS[protected], 4th complaint on 25/10/2016 complaint no. JS[protected], till now problem is unsolved and they are just closing the call. Meanwhile I have the complaint many times to the technical team head Mr. Reddy and Mr. Srikanth even though my purifier is still in non-working...

Hello,

I am bhushan. i have a live pure purifier and i am recently got shifted to bangalore. i am calling at live pure customer care service from last 5 days.
Every customer executive pick up the call and assure us that this problem will get resolved with in 3 hours and 4 hours.
I almost called 15 times. but still the problem is continue. no one called me after that. do you think all the customers are have no...

I bought livepure water purifier 1 year back. First one year no problems. Later started lot of problems. I called to customer service so many times. Nobody was came and rectify it. Now water stops to coming in machine. Really it is very bad experience i am facing with livepure people. After complaint so many times the person came and removed two old filters and replace with new one and charge rs. 1800/-. Still after two days same problem...

I am using livpure touch model registered with number - [protected]. 3 months back two of service person with the name of preetam kahsyp has visited our home and change outer filter which is of 200rs and he took 300 rs from my father and product is still in warranty. And i don't know why even they took money.
Later 6 days back filter life is almost dead and i called service person and when he open the case.. Case of ro is broken and...

Several times i have raised conplaint regarding the water purifier that it give some kind of nice again the out flow is stopped. Previously i was using aqua gaurd for 4 years no such a problem faced in that 4 years. Please take request to exchanve the product if you cant resolve the problem or refund the amount so again i can go for aqua gaurd again.
Registered mobile number: [protected]
Name: Kriahna Singh...

R livepure water purifier is not working since 2days. Despite many reminders on ur complaint no, there is no person being sent to repaire the product.
Everytime they assured service within 24 hrs but there was no show.
Despite out amc services no service is provided to us since 9 months.
Our client number is [protected].
Please do look into the matter n provide us with the desired repaire service as soon as possible.br...

I own a livpure RO touch 2000+ RO purifier.My RO filter life dispaly was showing 3 bars.OnceI randomly checked my RO filter water tank, I saw many insects floating in the tank.I was shocked knowing that I have been drinking this water for long time.
Although, I have raised a service request for the same but this is a built in problem with this RO.
How can this be possible to have insects in the filter tank when filter life is...

Service Request no : JS[protected]
allocated by livpure on 21 september.

I have availed extended one year service package which included 3 free servicing. I received message on 21 sept about service is scheduled. On 23 sept i received message that service is closed, without any service received.

this is not the 1st time it has happened, this time too after my email complaint they said they will contact...