LivPure Complaints & Reviews

My flat owner had bought a purifier from amazon, livpure ro. We called the respective people for installation. When the engineer came for installation, he replaced a hardware knob as the provided one was faulty. For that he charged us 350 and when i asked for the bill of the knob he refused to provide one. I even requested him for a bill as we needed to send that to our owner to reimburse. Then the procedure is to drain the purifier twice before using it. When i switched it off to drain the water and switched it on, the adapter wouldn't work. So i lodged another complaint for the same on 27th august. No service has been provided ever since. I am even contacting their regional manager, mailed their customer care, tweeted to them. But no response. The regional manager, chand sheikh, simply disconnects my calls and then switches off his phone. A lady from the head office calls me everyday since this week and asks me if the service has been provisioned and promises to do so by the end of that day. Yet no service has been provided till date and we're stuck with this faulty purifier. Amazon also won't take it back as i had raised a request to uninstall the purifier but the uninstallation was also a no show and when the amazon vendor came he had to go back as the purifier was mounted on the wall and there was nothing to send back. They even charge 500 for the uninstallation. Such a sick game of theirs to delay the uninstallation so that we can't return the piece and are stuck.

I am major jay singh. I got livpure touch plus ro installed on 27 aug 16.

I was promised two free preventive maintenance visits by their authorised engineers automatically (Without any service requests) within 12 months of installation. However, when no one came, i have requested for service on various occasions on 7 apr 17, 6 jul 17 & 25 jul 17 & service request numbers are
Js[protected],
Js[protected] &
Js[protected] respectively.

I have also spoken on mobile no provided in confirmation sms by their company ie [protected].

Every time i call on this mobile number, i got a reply that someone will come today evening or tomorrow morning, but no one came till date.

However, every time i got a request cancellation sms, reason being no response on call which is lie.

I have started requesting for service on 7 apr 17 & as per their company till date, i have not responded on their call.

I request for my two free preventive maintenance visits; one immediately & one in due course of time or else i request for a strict action.

Livpure water purifier touch 2000+ design is faulty. You cannot empty all the water from purifier. Even their technician visited us and tries to empty whole tank but they couldn't. And agreed that this is design fault. I contacted livpure customer care multiple times, also send them emails. But there's no action from their side. I would like to give my scenario here - if i go on vacation for 15 days then i should empty the tank else when i come back it will have bacteria. The same thing happened to me. And my daughter fall sick after drinking the water from livpure purifier. They should change the design of water purifier for people's health else stop the product. I need my money back or new properly designed machine. They only use batting legend mr. Sachin tendulkar as brand to sell their product but do not give product and service matching to stature of mr. Sachin tendulkar. Livpure management, please do not play with health of people. Request quick action in this regard.

Registered a complaint on 22 july 2017 and constant followup to attend a leackage of water filter supplied by them through kohinoor Lifestyle
Branch office: Showroom No. 1, Deron Heights, Baner, pune 411045.

But till today i.e. 3 Aug 2017, no response given by the service.
Request to do the needful in this matter

Thanks & Regards
Hemant Gujarati
[protected]

I punches livepure pep plus model from vijay sales chinchwad on 2 july 2017 and from 21 continuously creating voice like alarm it happens only after few days after installation after complaint to livepure s customer care after 7 days one service engineer comes at home his name is kishor he cannot open machine he only removes one cable from back side. When i pliged cable back the sound is start again. It means he not repair the problem he only removes sounds cable i create several calls of livepure call centre but they can't helps me my no is [protected]

I am facing a very bad experience with livpure customer support. I have written my last email on 4th may and not received a positive response from livpure side.
Livpure executive has changed prefilter on 4th may and charged rs. 650. Executive told me that problem will not repeat again.
Fact is that it has again got burst within a month.
I have again raised complaint on 3rd june ref no. Js[protected] which is unattended till 5th june.

On 27th july, there is a leakage again. This time heavy leakage inside ro cabinet. Already registered complaint with ref no. Js[protected] but no one attended complaint & no call from executive till 28th july.

This ro having leakage issues every one or two months which is really frustrating as a customer. It gives me a feel that i did mistake by purchasing livpure ro.

Iam n. Anitha, i use livpure water purifier since 4 years and now it has a motor and filter problem. Yesterday technician came to my home and said it has 2 yrs warranty for rs. 8800/- and registered with complaint id js[protected].. It has been closed but i want to replace with new one.. Is there any possible to replace...

Contact number-[protected]

I bought livpure glo model 12th july thru amazon online and given installation request on 13th july. So service engineer installed water purifier on 14th august. Below are the communication happened with technician and service manager and livpure area manager.

1 service request no. Js[protected] : date[protected]
Installation completed on 14th july, after two hours running the water purifier, there was water leakage happened from inside. Then we called the same technician to check, he checked and told us the adopter is faulty and need to replace.
2 service request no. Js[protected]: date[protected]
As per technician i opened new service request on 15th july and the technician came to my home on 17th july and fixed the adopter. The water purifier started but the display indicator didn’t worked. We started the water purifier without display indicator as suggested by technician then we encountered the leakage problem again. And i am struggling to called service manager and livpure manger last couple days but the problem not fixed yet. It’s already 4 days over and really pathetic service.

I sent email to [protected]@livpure.in and getting call back from livpure head office and told me they will try to fix my issue soon. But its two days over and called number of time to customer care and area manager mr. Chanda, still the issue not fixed yet, even if they don't care about customer.

This really pathetic service provide by livpure. So i am making compliant on consumer complaints forum. I believe my problem will be fixed.

Hi,

My nams is dinesh ramteke i purchased my livpure touch 2000 plus 8.5 l ro + uv + uf water purifier (White & blue) in jan 2017 order# [protected]
Wednesday, may 18, 2016, i got call from livpure for service even though they promised me for regular 3 months servicing with no service charges for 1st year. But not getting any service from livpure i had called lot of time customer care but not getting any response from livpure.
Dinesh ramteke
[protected]
Mail id - [protected]@rediffmail.com

I have bought glitz pluz model before 3 months... Now machine is not working... I got a service person number for the shop i bought.. Initially he picked the call and said he is committed for next 2 days with appointment it is been 5 days now he is not even picking my call... What this rubbish business... His name is selva tirupur person... Worst mistake ever in my life buying this product... Not recommend...

I have been facing utter dissatisfaction with the kind of customer service provided by LivPure in Hyderabad. It has been a week since my complaint was registered. The technicians who came damaged the old as well as the new motor instead of repairing/replacing it. Now they have taken the RO machine with them to repair and commited to install it by yesterday. We have been trying to reach the technician but he is not responding to calls. We are without drinking water at home and have no idea when the technician will come and install!

Dear sir,
This is to inform you that, i purchase a livpure machine about 1& half years. As on 01.05.2017 i contact your livpure engineer. He convince me for amc for 2 years by rs. 5, 000/-. I gave service engineer to rs. 5, 000/- for amc. He told me this parts are available in kolkata (New town) so today is not possible to work. After that he can't come to our house. Please take a necessary action immediately.
Thank you,
Tanmoy das

1. Livpure customer care is one of the worst. If you call them they always take your service request on high priority but never respond on that request. No work/effort is done to resolve the issue.
2. Water purifier tank does not get empty. There's technical flaw in design.
3. I bought this water purifier 2 month back - there is always some or other issues - e. G. Sometime it beeps when tank is half empty or vibrate.

I have been using livpure ro waterpuifier touch model. I am totally dissatisfied with the poor service of the company. Last week, i got the system reinstalled at new place. The machine was installed for which i made payment of rs. 900/- to the company's service personnel. The system was working fine earlier but it stopped working after installation. The water inflow to the reservoir was stopped. As such water could not be stored. I, again, lodged a compliant on 18/06 which was attended on 21/06. The water storage problem was solved but a new problem started. The key board and the indicators now stopped working. There was no such problem earlier. It appears the service personnel sent by the company was not well equipped with the system and he has damaged some parts.
Please get the issue resolved.
Dewesh kumar verma

I have registered a complaint with service request No. JS[protected]. It iwas allocated to YASHWANT SERVICESS for which he attended and closed saying it is solved. As there was no water so we could check only on next day morning and realised problem is not resolved. So relogged the complaint on 18/06/17 with service request no. JS[protected] and also spoke to the same person over phone who came to attend earlier day. He replied saying some power adapter issue and need to be ordered and would come to replace on 19/06/17. Today is 22/06/17 and still he has not attended the complaint saying part not received yet. Everyday he says he would visit with part but did not visit till date and also not picking up any calls now. I even called up livpure customer care number several time for reminder, they also gave me some one area manager Mr Devkinandan Singh number but it is continuously not reachable. Then now whom to contact for further escalation.

Hi team,

I facing problem since i bought a product from you, water is not getting purified, tab is broken, water is not filling in tank properly…. Do i have to follow-up everyday for the concern and utter same problem everyday to every new attendees on call to attends my call??? I have paid full amount of the product this is what service provided to me

I always preferred eureka forbes but trusted livepure product for the change so is the product problem or service??? Does management know about the service and spoiling product name in the market? Service providers are spoiling the product image in the market

Loads of questions in my mind related to product and service…but i need pure and safe drinking water…

Is mr. Rakesh malhotra paying attention to the queries? Or i need to reach him directly…!

Need to know when my queries will get resolved or i need to go consumer court?

Thanks & regards,
Zubin goimewala
Cell - [protected]

Hi,

I purchased my water purified in jan 2017 and in june 2017, i got call from livpure for service even though they promised me for regular 3 months servicing with no service charges for 1st year.

This so called technician he told me that membrane is gone, looks like this is their strategy to make customers worry, after that he said it costs 2300+ 600 (Outside filter, i checked it online and it is some where around 200-300)+250 service charge (Even 1st year is not even completed).

Later he gave me an option to purchase annual maintenance plan 4800 which he can include the todays cost also, so that i no need to pay him the above amount. They are cashing the human tendancy they are playing with our pyschology. Here come the worst part he took the membrane filter with him even he told it is not useful.

Our repeated persual your srvice people are not attending my complaint through. We have continous amc since purchase of water purifyer
There is bad smell to water after filteration
Plz attend immediately orelse we will be forced to go in consumer against your company
Looking forward for kin co-operation and immediate attenderce
- ghate bd
[protected]

I recently purchased livpure touch 2000 ro water purifier last week in pune. I got automated response on my mobile that this engineer will contact you to install it in my home. Unfortunately, when i contacted the engineer he said that he is not designated for that area and you can contact someone else. But the other person probably not existing at all as he never picked up the phone.

Then i contacted customer service (After multiple trials of course), they gave some other number to contact, but again of no use... No response on that number. I kept calling every day and they keep giving one or the other number with the assurance that it will be installed today, but till date no one has contacted me. I cannot give any review about the product yet as i am yet to use it, i considering buying some other product instead and will return this one.

I have been facing problem with my RO unit since over a long now. It is not filtering water.

Multiple complaints have been registered but no resolution provided yet.

for one complaint engineer took happy code and said he will come back and resolve issue, while other complaint got closed without even checking with me. Third one still open as engineer said that company do not have membrane.

PATHETIC PRODUCT & EVEN WORSE SERVICE as the product is just 7 month old