LivPure Complaints & Reviews

We have ro marvella, we bought this ro in 2014, whenever we called an executive for a service, he always use to discourage us to discontinue using this ro. And buy a new ro of other company from him.
We have been ignoring him and registered a complaint against him but nothing happen.
This time, gkk2 kit was supposed to replaced, instead of gkk2 of marvella, service center placed gkk2 o[censored]ltima claiming marvella and ultima is exactly same which is not.
Complaint has been registed many times nothing is happening
Highly disheartening

I have purchased livpure water purifier on 07/11/2017.
In within 40 days i have made 3 complaints against machine issue with company but still i have no received any proper solution.
Machine cost is around 10k but not working properly since purchased.
No proper service has been provide livpure service providers.
Customer care peoples deny for replacement of the machine.
I dont want to use such type of machine wherever have facing issues from last 40 days, how it will works after expiring of warranty.

Request your help to return the machine and payment.

Pravin thombre
[protected]
Thane

Before the warranty expires i contacted the person given by the showroom for services as he was the one who installed it.. Asked for a service... They said they are coming but never did... Again contacted them on the toll free number. As the person we use to concern is not responding.... They said its chargeable n pay for the filter and extend warranty i said ok.. Nobody came.. Again contacted but same thing.. Very bad service.. Fake promises.. They think of sale not service..

My livpure ro has been leaking for the past 10 days and the problem hasn't been fixed yet. It happens after every service. I have even contacted your service area in-charge. Nobody seems to help. Please repair it or get the product replaced.

The customer care department doesn't seem to help at all and they ask me to get a complaint registered every time. I have spent upwards of 8000 inr for an amc, even then i am not getting any help.

Neither the product is good nor the service.

Hi,
I had purchased livepure ro. That is under warranty till aug.2018. Last week live pure service engineer came for service my ro. I told him please check tds of this ro, tds was 8. As per standard it should be minimum 50, than he informed me tds controller not in this. Time of purchase this ro your dealer did not informed me on the same. Your service engineer is saying tds & mineral controller cost is around rs1000/. Now you tell me why i should pay this extra cost.
I hope my complaint/request shall be attend very soon.

Thanks,
Gopal datt joshi
[protected]

From the date of purchase facing service problems for livepure i50 filter. Now the service engineer removed pre filter from filter and said today i doesn't have new pre filter and i will come tomorrow with new pre filter and fix the problem. Now about 1 month gone he never come and when i calling they said i dont have please register your complaint. Very angry about that. Please take big action on that...

We bought this product (Livpure pep star plus) on 27/3/17. The product quality is so bad that it keeps breaking down, stops discharging clean water and required at least 6 services in 6 months.
Service quality is poor that it doesn't get rectified completely & requires so many visits. Tap is very fragile and it costs inr 350 to repair the same. Help.

Bought livpure pep pro water purifier on 8th oct. Got the message from livpure that the product will get installed by 10th oct, but its been more than a week since the committed date, but the product is not installed yet. Complained several times by calling the livpure customer care number - got response that the issue has been escalated, but still i stand here with my product stll lying in the room uninstalled.

Got the number of the installation guy from the service area encharge on 15th oct. Spoke to him on the same day, got assurance that product will get installed on that day itself. Called him again in the evening, got the response that he cannot come due to rain and he committed to install it the next day (16th oct) before 11 am.

16oct - product installation still not done. Called the installation guy at sharp 11 am. He gave some excuse that he had some work. He said he will install it by evening. Tried calling him again in the evening, but he didnt pick the call.

17 oct - product still uninstalled.

This is the worst experience i ever had. The worst service. Never gonna recommend livpure to anyone.

My ro - amc was expired few month back, i raised a request and a service engineer told all parts to be replaced including membrane hence he forced me to extend the full amc package. After i brought full amc other engineer came for serice and he change only 2 candles and told everthing is good no need to replace anything.

Now the taste is very bad. I called customer service a week ago, no complaint taken they said they will internally escalate waited for 2 days nothing happened.
Again i called customer service they given a chennai head number it was not even working. The customer service agent told this time we will take as a priority complaint and escalate to top level, now more than 3 days nothing happened. Now i paid 4, 600 for amc?? Which is pretty waste. Poor service by livipure team.

This is not the first time, i brought this machine 2 year ago every-time i need to struggle to get the service from livipure. Playing with ppl money and health. Zerooooo customer service.

Livepure service team (Gwalior) mp,

I am very disappointing from your service. I have purchased livpure glo model from amazon. Then i have requested for installation, service guys came to my home (Gwalior), he does not have enough knowledge how to open tap & install ro. He is trying to open my tap to install ro, but he broke down my tap as well as my water line also.
Then he went out from my home without connecting my line & install ro. Whole day i am following up with that guys at last he came and not able to connect tap with ro.

Me & my family suffered whole day without water because of water line break by service person.

At last after 12 hrs my father has taken plumber and repaired my water connection.

I just want to say if you make product better, you should also trained service they should be well trained even he does not have appropriate equipment also to open tap.

We have unnecessary spend 800 rs for repair my water connection pipe.

I want to escalate this issue.

Jayant bhargava
#[protected]

Hello, i have bought a livepure glitz model ro before 6 months, it never worked properly. This is my 5th service request. Worst worst worst worst worst product.... And service is very poor, i have raised an online complaint before many times but nothong to avail. And i bought this product because of sachin advertisement in it, thought it should be a good product but the case is reverse it was not even comparable to local products available in the market. That much worst it is. Tds is less than 4. Such a hazarduous level tds and other impurities..

Hello, i have bought a livepure glitz model ro before 6 months, it worked properly only for a month. This is my 3rd service request. Worst worst worst worst worst product... Never ever buy at any offer or discounts. And service is very poor, i have raised an online complaint before 20 days and even escalated that too. Still yet not even one gave a call. I bought this product because of sachin advertisement in it, thought it should be a good product but the case is reverse it was not even comparable to local products available in the market. That much worst it is. This is a continuation of a complaint i have raised it on on july 13 on this portal. If there is still any proper response, think i should go for legal wise. Expecting your proper response in soon. Need a replacement product.

Livpure touch2000+., sr.. No. A8gw24d1028744. Purchased dt.17.3.2027, ro+uv+uf+taste enhancer, since last one month not at all working. When switching on some hissing sound coming from the motor and water not coming out. I have spent huge amount but it should have reliability to compartido. I have tried with customer care no. But nat at all any result. L request pl arrange proper technical people to solve the problem at the earliest. Thanks. Contract no.[protected], [protected].

Under ref # js[protected] service engineer visited the place and has only clean carbon filter by normal water according to him filters were in good condition due to low usage, however he has update the incorrect information in system and now i came to know that carbon filter & sediment filter have been changed in my first service call, that time i have signed warranty coupon & specially mentioned “no parts have been changed”. So how your engineer can update filters have been changed?

Livpure touch 2000+ has been installed in my home 6 months back, and on an average every month it has complaint registered with your customer care.

This time again it has problem, filter get burst out and water flooding out of your magic box. Could you please explain that warranty period will be given for lifetime or exchange this box with any good quality water purifier.

I am very disappointed by your junk box. I am worried after warranty period will be expired then i would not be able to afford your magic box maintenance charge.

My livpure product making me to visit this page often. Yes, again an issue. Now it's an new problem. Product is not working periodically. It's been only 6 months now it's 3rd time getting fault in my livpure. Bought it for 11, 000 it event last for 6 months. Please take necessary action on this and change my product in warranty period. Requesting your fast response.

Complaint no
Js[protected],
Js[protected],
Js[protected] &
Js[protected].

I am maj jay singh. I got livpure touch plus ro installed on 27 aug 16.

I have requested for preventive maintenance (As promised by company at the time of installation) on various occasions on 7 apr 17, 6 jul 17, 25 jul 17 & 8 aug 17.

Service request numbers are provided as above.

I have also spoken on various occasions on mobile no provided in confirmation sms ie [protected].

After prolonged requests of 5 months, technician (Or so called engineer) from livpure mr madhusudan (Mobile no [protected]) arrived on 10 aug 17.

He did some cleaning & took the customer satisfaction code & went away.

But he was so ill trained that he damaged the product. As now, the water purification stopped, which i came to know as soon as water stored in tank finished.

I called him immediately on 11 aug 17 & again started the same old story that i will come today evening or tomorrow morning, but he has not came till date. Now, he has stopped taking my call.

Now i have no water at my home & begging the same from my neighbours.

This incident has further strengthened my view about livpure that company is worried only about selling their products & not at all worried about services afterwards & that is why their technicians (Or so called engineers) are so well untrained & capable of damaging the product even during preventive maintenance.

I will again say that name of their company should be changed to lie pure from liv pure because these guys just keep telling lies.

I will never ever recommend livpure product to anyone in my life.

Thank you lie pure for making me beg for water from my neighbours inspite of having a ro installed at my home.

Thank you for no action on customer complaints.

Thank you for no action against your non competent service centres & ill trained employees.

Now i am forced to lodge a complaint in consumer court.

Wish to see your company representative or lawyer soon in consumer court.

The ro was installed yesterday at my home and after two cycles power supply stopped stopped working.. Trying to reach customer care and even after holding the call for more than 1 hour it's not getting connected to any representative. Tried raising complaint using the app and getting g a message saying a request is already raised. Now i don't know what should i do tk get this fixed. This is the worst service i have ever faced. Did a big mistake by choosing livpure.

Bought a liv pure RO ENVY PLUS model for my domestic purpose in December 2016. Today on 15/08/2017 a guy named Mangesh from LIV PURE service center with mobile number [protected] came to my house for service of RO. He started opening the machine and asked me to get a blade as he will install new filter in my machine. The moment I came back from my bedroom getting the blade I saw two white filters out of the plastic I asked him that he should have opened the seal in front of me but he assured me everything is alright and not to worry.
Later on when he was trying to fit the new filter I saw water flowing out from the new filter before installing them into machine, I questioned him that why there is water in the filter to which Mangesh the guy from liv pure replied KI BHAIYA ISMAY PANI COMPANY SAY ATA HAI YEH TEST KARTAY HAI (this is being tested in company and water is always present in the new filter)
I could not swallow and felt something fishy so I called up a friend who is into RO business he told that filters should be dry when opened. Then I checked the packing and the product both of them had different product number. I was really mad then I called up MR Manoj the service center owner of chandrapur and told him the story to which he was very calm and said sir aisa hota hai pani rehta hai company say check hokar atay hai, agar aapko dry hona to mai dusra bhijwa deta hu.(sir the filter comes wet from the company as they are checked before sending to customer so there is water in them and i[censored] need dry once ill send you different filters tomorrow)
Then when I told mangesh that iam going to complain he told me that the filter were fited to a customer for one day but customer refused to change so he brought the same filter to my house.
I asked mangesh to leave my house keeping those new filters with me so that he could not cheat on any other guy, I am sending you the picture of those new claimed filters
Kindly check the mouth of the filter in the picture where the pipe is installed, you can see yellow crap stuck on it also the scratches on the filter and no matching part number of filter and the packing . I have kept those new claimed filters with me mangesh was asking to give them back but I refused and asked to send his manager to my house.
These fraud can do anything to my machine they can damage the pump and ask me to get it replaced or easily play with my health by using used of damaged products.
Sir this is very sad and disappointing that a branded RO company is practicing such cheap practices and installing used filters to the customers who are promised a free service. Sir I would rather prefer to get a service from anyother guy and have no faith on the the brand. I request you to kingly look into the matter and save the image of your perstigius brand. A strict action should be taken against such customer service centers.
DILBAGH KANDEY

My flat owner had bought a purifier from amazon, livpure ro. We called the respective people for installation. When the engineer came for installation, he replaced a hardware knob as the provided one was faulty. For that he charged us 350 and when i asked for the bill of the knob he refused to provide one. I even requested him for a bill as we needed to send that to our owner to reimburse. Then the procedure is to drain the purifier twice before using it. When i switched it off to drain the water and switched it on, the adapter wouldn't work. So i lodged another complaint for the same on 27th august. No service has been provided ever since. I am even contacting their regional manager, mailed their customer care, tweeted to them. But no response. The regional manager, chand sheikh, simply disconnects my calls and then switches off his phone. A lady from the head office calls me everyday since this week and asks me if the service has been provisioned and promises to do so by the end of that day. Yet no service has been provided till date and we're stuck with this faulty purifier. Amazon also won't take it back as i had raised a request to uninstall the purifier but the uninstallation was also a no show and when the amazon vendor came he had to go back as the purifier was mounted on the wall and there was nothing to send back. They even charge 500 for the uninstallation. Such a sick game of theirs to delay the uninstallation so that we can't return the piece and are stuck.