LivPure Complaints & Reviews

I have livpure waterpurifier since last 3 yr. 1 month back it was stopped suddenly. I called customer care, they hd sent one engineer. He suggested me to buy annual maintenance care in 4000 rs. In that he will change all four filters, ro membrane, and free service for 1 yr. He took money and gave me receipt but changed only 3 filter and gave excuse that one filter he will change tomorrow.
But he didn't come back. My filter is now leaking, had complaint 10 times but everytime only assurance was given. Still no one has come. Feeling upset. Thinking to sue them. Plz help

I purchased this item almost 6 months ago and it is not working now. I have called customer care and complaint this almost 1 month ago. and i made more than 20 calls to get this fixed. they will give managers number, executive number, branch number like that.every one saying they are in meeting, driving or in leave. will call back in 30 minutes. nothing happens so far. once they visited here and just disconnected the UV and bypass to pipe. and told us that they will replace UV in 2 days. but nothing so far.
I got the 3 messages from live pure that the ticket has been closed(without fixing the real issue). I have riced 4 tickets in the last. month nothing happening. Please dont waste your money by buying this item.

My liv pure water purifier is technically problem on 8 days..but the Liv pure technical service is not response of my call...please...please..please.please..please..please...please...please..please....⇄

Ipurchased Livpure R.O. model Envy+ on 07/11/2014 with exclusive gift pack which contains 1)Free first Preventive Maintenance Service worth Rs. 300 2)Free Second Preventive Maintenance Service worth Rs. 300 3)Free Third Preventive Maintenance Service worth Rs. 300 4)Free Sediment Filter and Activated Carbon Filter worth Rs. 800 with visits after 100, 200, 300 days.But no such visits done by company according the schedule.

I have logged a complaint regarding water purifier is not working, 5 days ago but still there is no response, this happening very frequently every time we complaint they are taking minimum 4 - 5 working days but in customer service they will tell like your query will be respond with in 24 hours. water is one of the basic necessity i don't know why they are reacting like this. During my last service one the filer is not working the service men told he will replace in 2 days but almost 2 month now still now the issue is open, i hope we are drinking in purity water. Now the water is leaking, complaint raised no response.

I am brought a livpure touch ro of luminous water techologies from the Army Canteen dated 26.11.2015. The technician was installation the RO on 28.11.2015 withour the pre filter candle. I try to contact to the technician for five and six time but they not response.

मेरे ससुरजीने मई 2015 को Livepure water purifier खरिदा है। जबसे खरिदा है तबसे वो बद ही पडा है। मैने बहुत बार कपनी को इसके बारे मे बताया है, लेकीन कपनी की ओर से कोई जबाब नही मिला। क्रिपया मदद करे।

After spending 15000 rs on a water filter if someone is ready to throw the machine within two months then only he should think of this company.
Yes it is not exaggeration this is what I am having to suffer. My machine serial no C3FW31D000543, purchased and installed on 2nd Aug'2015. Company can check how many happy code was generated. Yes these guys will force one unhappy customer to send code after each service irrespective of whether the machine works or not. They write in their datasheet that maximum duty cycle of envy plus is 75litre per day. Their service people will come and tell you that if we use more than 10-20 litres the machine won't work. Ok I accepted at least let it give me 10 to 20 litres. But now the situation is I have to throw the machine. In last two service man came in my at least 15 times. Naturally they will get fed up.

I paid for AMC, my RO filter stopped filtering water, I raised a request, I was promised service in 24hrs, nothing happened.Again called them, my complaint was escalated, but nothing happened.Then i asked local superviosr num and spoke, they sent 2 diff messages with service guy numbers, but said he don't take care of my area. Irresponsible

I have purchased my Envy plus Livpure RO water filter ( Sl no C3FW31D1000543 ) in 1st week of August'15. Within one the machine failed. Within last the machine had to service 5 times. Now on sixth time again machine failed. Service man came and did cleaning, replacement of membrane several times. Finally they say that I am drawing more water than its capacity. The specification says its max duty cycle 75 litre per day. It has storage capacity of 8 litres. My requirement is around 30 to 40 litres which is around 50% of its specified duty cycle. Hence in consultation with the dealer I selected the model. Now the machine is not working. As per serviceman's instruction I started drawing only around 20 litre and buying remaining requirement. even then the machine fails. I wrote several emails to the company asking for clarification on its capacity. The company does not bother to reply. At least if company confirms that its datasheet is wrong and the machine cannot be expected to filter more than 20 to 25 litre I would have thrown this machine gone for another brand.

Hi,

I purchased Livpure Pep Plus RO water purifier on 24-Sep-2014 with 1 year warranty but product failed to work on 31 August. So I contacted Luminous Water Technologies service toll free no[protected].

Customer executive confirmed that I will get confirmation SMS (Complaint No JS[protected]) and engineer call in 2 hrs. My service will be rectified in 24 hrs but still date no one attended the problem. So I have dialled multiple time I tried the same toll free no. I got same response but no one attended the compliant.

Last week I got call from Luminous Water Technologies company for renewal for extension of warranty. I raised the same complaint with them but same response today engineer will attend but no attended the issue.

Please help me to resolve the issue.

Thanks
Sarath Babu
Contact no [protected]

I have purchased Livpure touch model and presently under AMC.
My only regret in life is buying this product and getting AMC.
Product is ok. Service is NIL.

booked a complaint that my machine is leaking on the 18th of september, 2015 and again on 19th, 20th 21st and 22nd. till date no service engineer has come or even called.

after buying this machine I am still buying water outside.
what is THE USE OF THIS COMPANY PRODUCT.?
I SUGGEST THAT THIS COMPANY SHOULD BE CLOSED AND NOT ALLOWED TO SELL THEIR PRODUCTS ANYWHERE IN INDIA.

MY HUMBLE REQUEST TO GENERAL PUBLIC,
IF YOU WANT PEACE OF MIND, DONT BUY THIS PRODUCT.

DONT BUY THIS PRODUCT.
DONT BUY THIS PRODUCT.DONT BUY THIS PRODUCT.DONT BUY THIS PRODUCT.
DONT BUY THIS PRODUCT.

I have purchase livpure water purifier 1 month before which cost 10000 rs. and currently i am getting tds level of 10 which is not safe for drinking. i call to customer are, engineer come and told me that in this model (livpure pep) there is no tds adjuster, tds adjuster is of 500 and 300 is my service charge. then i call to local distributor, he told me that first install uv then tds adjuster which cost around 2000 rs. i have spend 10000 but still i am not getting safe water, then its useless for me. local ro of 4000 rs is much much better then this branded one. i have mailed to their official website also but no revert from their side. i will not recommend to any1 for this brand. please use local ro, or any other brand but don't waste money on this. my ro detail you may get from this registered number ([protected]). please provide solution if any. Br// Arun kumar [protected]

I had purchased a water purifier (envy+) at Rs.17000/-. 4 days back. But so far no serviceman has come to install it even after repeated reminders to their customer care. If this is the situation, i worry about their response if the product gets failed to perform and requires attention.

I am Deenadayalan bought a brand new Livpure Touch Plus RO
system and installed on Feb 13, 2014. The installation was made by Pandiyaraj
from Livpure. Livpure RO system offers the prizes via scratch card to the
customer and this card will be given to the customer during the product
installation. During my installation Pandiyaraj didnt brought scratch card and
he promised that he is going to give within two...

Dear Team, Kindly Provide to me good Service. I inform you that ,I have take postpaid service in my no [protected] the month of April, then provide to me that your local call 10 paisa, airtel to airtel & your std call charge 40 paisa. 300 sms free. In month of 11th July I have paid 821 rupees ,then in 12th August I have paid 1050 rupees. After this i have check my balance in yester day evening that 678 rupees till 26th august, but today morning i have check my balance that 26th august 374. your bill amount. then i talk with customer care in 198, they said you have dial ISD call so generate this balance, can i know how it possible ?. check & provide to me detail call rate in my no. & disconnect my no from Airtel Service. as soon as possible. I also awaiting your positive response. Thanks & regards. Monalisa Mohanty. SAR GROUP. [protected]

We had launched a complaint with the Company, which they said would get resolved within 245 hours. Its been 15 days now but no one has come. Now they do not bother to pick up the phone also. Request you to take some action against this company. !!
Thank You !!!

Sir

I have booked complain and I received a sms on dated[protected] from you side" Dear Customer, your service request No.IN12311707 has been allocated for 07 Mar to Yogesh Namdev- [protected].

Then I have called to Mr. Yogesh Named , He is attend us[protected] and undertstood our problem and satisfy that problem is correct battery no taken properly load and move down blik on "over load".

But till dated I have not received any solution from company site and Mr.Yogesh Namdev

I have purchsed this Luminous Invertor from Shri Balaji Sales Corporation Bill No.943/[protected] with 30 month warrenty Model No.800Va B5GL5L[protected]

Please solve the problem as soon as

No any satisfactory answer received from you site till date so please do needful

My email id is " [protected]@rediffmail.com


Regards

Manoj Ahuja
103 Laxmi Apartment
Opp.Tirvedi Nursingh Home
Nai sadak Lashkar Gwalior Mobile No.[protected] and [protected]