LivPure Complaints & Reviews

I bought livepure 2000+ waterpurifire one year ago... First servise they done one time but for second service i was called them from last two months.. They only saing that our service excutive will come to servise ur product within 48 hrs... But still they r not comming, and now we r trying to call them every time livepure help line was angaged for 30 min...+

I had purchased glow touch water purifier having sl no d5iw63d1001068 through amazon on 24.06.2018. Now machine is not working. Two engineers have visited to solve the problem but no one succeeded. I want immediate replacement of defective item as warranty period is available. Otherwise i will lodge complaint to recover cost along with other expenses.

I am raju ranjan from fraukhabaad. I have bought a livpure purifier. Purifier is in warranty but it is not working properly so i have requested for servicing water purifier 4th times in a month but no one listen the complaints. No one has came a single time to service it. I m tired to call again and again to toll free number. Please you do something. I am adding a screenshot of complaints number. My mobile number is [protected]

Aqua care india claims to be a livpure authrised service dealer. They are frauds. I took an amc from them on24 feb 18 for 3 year by paying inr 10000. After that i am never able to reach them. If i call 20 times they would pick my call once. They never turn up to service as promised.in may first service is pending but no body comes to do the same. When i placed a shifting request after going for amc they said invoice is not updated in their system so i have to reverify my amc then they will log my complain. Firstly engineer visited after 3 days of logged request more interesting he didn't provide complete service even damage main pipe line as well as ro tab of water supply during uninstalltion of my ro. When we inquire for installation and damage reparing he left our house with out discussion. Now next day i called urban clap enginner to install my ro and call plumber to reapir damaged pipe line as no body picking up my call from this service center as i need this installation on urgent basis due to my kid. Very very bad service and unprofessional behavior. Never ever buy amc from them. If you buy, rest assured your money is gone. Cheats!

This is the worst company i ever deal with "live pure", i did a service request on 16/7/2018 (Service request no. Js[protected]), according to company policy service person will visit within 48 hours, but today 22/7/2018, nobody visit me yet, because of them m buying mineral water from market, which cutting my wallet everyday... Authority should take strick action against this kind of fake companies...

I have purchases Livpure pep pro touch water purifier from Flipkart. Just after few days, one of the icon in the panel started blinking . I called the customer executives. There were not even able to understand my issues or not able to speak properly. Finally i was able to register a complaint. After few days, one person came in and did something (I was in office and my family was at home). He told he changed the PCB. When I came back from office, I noticed that Panel was not fit properly and realized that buttons are not working properly. I called customer executive again and he told me this

"Sir, we dont have any new PCB, we replaced it with an old one so the issues. please wait for some days for the new one"

Waiting period was extending to more than a week. I called him multiple times and in the last call he told me "Sir, I am not getting the new PCB, what to DO!!"

Great !! I purchased a product paying more than INR 11, 000 and have to suffer all these issues and no one bothered to address.

Is this a fake company ? Horrible experience. Either I want to get this fixed or replaced at the earliest . otherwise planning to move to consumer court i a week's time.

I bought the livpure waterpufier in September 2017. In April 2018 one local engineer from livpure came and changed one part(RO filter ) in Purifier with free of cost when I complained that water taste is bad after purifying. Again I have complained for the same reason water taste is bad so that now again another local engineer came and said that part(RO filter) is not working and you have to change the filter with cost of 2500rs . For that I asked them with in three months how it(RO filter) gone and also why I have to pay in with in the warrenty. They did not respond to my issue properly.
Complaint number : JS[protected]

I have livpure ro using from last 1 years and according to company policy they need to give two service free of cost. and when they did 2nd service they came ope the ro and again closed it. i have few issues un my RO system, even i asked the person that the water filler process is very slow can you check this.
he replied that i have done everything and after one hours it will be work perfectly.

but after one hours the problem is not short out and RO system stopped the water purifier. its done by sai water solution delhi.
and after one week i called in livpure and new person came and he told me there are many problems in this . he did and charged me 1560rs.

I raised a complaint on 27 june 18 that i can hear beep sound from my pep+ continously. (Started just today as we tried to replace tap as it was broken)
Team has sent a technician for that who is charging 4500 for changing an ro filter which is so irrelevant. I complained for cap replacement and they say everything is wrong with u r purifier and we need to change. This is so insane that filter which worked superb till morning can suddenly ho wrong with filter? Instead of opening and checking, with out even visiting my home they called for filter replacement.
I shall be glad if this is addressed soon

I had bought this purifier in Aug 17. while shifted to new place I requested for removal reinstallation of the purifier. waited for 5-6 days, finally removed it on my own. and now I m waiting for last one for installation of the set. customer care says, you'll get call in next 48 hrs, but no response so far. warranty service of the set is so overdue sine last march.

I request them to buy back the set even on reduced price. Pathetic experience so far.

Hi,

I bought pep star plus last year, my service are pending since many months.

I have raised a request but no response from local engineers and live pure customer care. Really its very good experience with lp i never prefer to my and friends to buy your products.

No service no response.

Please take my product and give amount back.

Please consider this is my request.

Regards
Maruti nayak
[protected]

Hello Sir/Madam,

Registered Mobile No. [protected]

I am Md Shahnawaz. I have been using Livpure Hero Plus Water Purifier since Nov, 2017. On Dt. 5th May, 2018 i have lodged a complaint for water purifier as it was not storing water and the service engineer came and solved the issue. Just after 2 days it stop working again.

I have lodged a complaint again on Dt. 13th May 2018 with service request No. JS[protected]. Service Engineer Mr. SURANJAN EKKA, [protected] was assigned and came on Dt. 15th May, 2018 and changed 2 filters and charged Rs. 450/- each, totalling Rs. 900/- falsely by the service engineer.

Though, the product was in warranty and i have been told several times that the filters will be changed free of cost during the warranty period by customer care.

I called the customer care they told me to talk to the Zonal Head Mr. Pratap, [protected]. I tried to call Mr. Pratap many times but he is not responding.

I called customer care service several time also emailed on 16th May 2018, but unfortunately no results. Customer Care person only says be assured, we'll resolve the issue and get back to you soon. It's been 12 days, but unfortunately not solved.

Customer care person says there is no replacement of any filters but the service engineer changed the filter and charges for it.

Attaching the Bill / Invoice of the Product and Bill provided by the Service Engineer during service.

Please look into this matter and resolved the issue A.S.A.P.

Thanks
Md Shahnawaz

Hello,

I have purchased "livpure glo 7-litre ro + uv + mineralizer water purifier" on 8 october 2017 and it is still in warranty. After few months i have faced leakage problem in my water purifier, then i called livpure customer care to look into this issue but after making 2, 3 call with 10 to 15 min of hold they finally picked my call they say they will send their technical staf in maximum 24hrs to my to my doorstep, i have raised the complaint on 4th may 5pm in between i called 2, 3 times and after 24 hrs passed i called again now the executive says you please call to the technical department with the number provided, so i called to the department they say they dont have enough staff right now please raise a complaint on livpure customer care, serously?

I again called customer care on 5th may 8:30 to 9:00 pm. I have told all my issues and the executive says please call again to the department. When i asked why this is not getting resolved he disconnected the call. I did not see anything like this in any customer care.

If you can help!
Please my details:

Product name : livpure glo 7-litre ro + uv + mineralizer water purifier (White)

My number : +91-[protected]

Mail id : [protected]@gmail.com

We purchased livpure water purifier pro+ in april 2018 and on 14th april installation happened. Within a week after installation, water purifier suddenly stopped working. Sometime it works and sometime it doesn't.

We raised first complaints on 22nd april and on 28th apriil service guy came and that time water purifier was working. So he said wires are loose. Again a day after this, we're facing the same issue. Sometime water purifier works and sometime it doesn't.

What's the solution of this?

Who is responsible for this?

How do you sell products without verifying so that it stopped working within a week?

Take immediate action.

I bought water purifier for 11k. Now they are asking me to pay 5k for 1 year warranty. The membrane cost around 2.5k to 3k. Irrespective of it getting damaged i have to pay for it every year. And if it gets damaged twice it will be not covered under warranty. What kind of warranty is that. Actually i am buying it every year isn't it?? This is loot. My simple question is how can warranty be 40% of the product.

I bought this water purifier from amazon and received the product on friday 20 april and from that day the installation boy from livpure is making excuses and now his number is switched off i even complained on livpure site but it seems like they're not interested on solving my issue i called on customer care they said they forwarded my request but still i got no response please help me

I have called Aqua care india service centre to repair my RO livpure, they came on the same day & told me to change complete filter& memrin but now the RO water is not even drinkable condition, i have filled complaint 12 times but they didnt not replied. Everytime i give them call they say service person will come today but noone same. Even after warning them of filling complaint against they have no fear & now they have stopped taking calls as well.

Hi team,

I have purchased a liv pure ro system from allahabad (Hometown) in feb'17 for my parents - whose age have crossed 70. Its a costly ro system worth more than 14 k.

From the very beginning - the ro system had problems (Leakage, not at all working) and complaints more attended also.

But for reasons not known to me the functioning remained as it was, which caused lot of frustration and defeated the very purpose of purchasing the ro system.
Since the purchase date - multiple times ro system has malfunctioned (Last two complaints i remember are js[protected], js[protected]) and in this way the ro system didn’t worked during the past summer and again this season.
On every complaint the technicians attending the issue observed new defects.

On every visit one or the other part was repaired but the system never functioned properly. Last service was done in jan'18 - js[protected], but the functioning remained as is. Few days after service it works but again one or the other issue popped up.

Now the ro completely stopped. I fail to understand the technical issue here that how ro system can mulfunction multiple times in a year since its purchase

Following up the officials & calling customer care daily - but no progress have been made till date.

I humbly request you to be kind enough to take remedial action for ro system in view of the foregoing for which i shall be greatly obliged.

Thanks for devoting your precious time.

Regards
Abhinav

I have called multiple time for livpure demo. Demo was registered for this saturday and none revert or got any call till now. Multiple time reach out customer care and they just say wait for 2 more hours to get call back from representatives.
If this was the experience for new customers to buy or interested for livpure then i think it would be more horrible for existing customers queries and services

We had purchase livepure glo 7 lit. Ro in the month of september 2017 with a assurance given by representative who has come for installation that there are three free servicing.

Now six months are going to complete by march 2018, but yet not a single service has been given by your representative who has installed it.

Can higher authorities from livepure glo intervene & send representative for servicing. We have noticed that now a days it is making noise.