LivPure Complaints & Reviews

I have purchases Livpure pep pro touch water purifier from Flipkart. Just after few days, one of the icon in the panel started blinking . I called the customer executives. There were not even able to understand my issues or not able to speak properly. Finally i was able to register a complaint. After few days, one person came in and did something (I was in office and my family was at home). He told he changed the PCB. When I came back from office, I noticed that Panel was not fit properly and realized that buttons are not working properly. I called customer executive again and he told me this

"Sir, we dont have any new PCB, we replaced it with an old one so the issues. please wait for some days for the new one"

Waiting period was extending to more than a week. I called him multiple times and in the last call he told me "Sir, I am not getting the new PCB, what to DO!!"

Great !! I purchased a product paying more than INR 11, 000 and have to suffer all these issues and no one bothered to address.

Is this a fake company ? Horrible experience. Either I want to get this fixed or replaced at the earliest . otherwise planning to move to consumer court i a week's time.

I bought the livpure waterpufier in September 2017. In April 2018 one local engineer from livpure came and changed one part(RO filter ) in Purifier with free of cost when I complained that water taste is bad after purifying. Again I have complained for the same reason water taste is bad so that now again another local engineer came and said that part(RO filter) is not working and you have to change the filter with cost of 2500rs . For that I asked them with in three months how it(RO filter) gone and also why I have to pay in with in the warrenty. They did not respond to my issue properly.
Complaint number : JS[protected]

I have livpure ro using from last 1 years and according to company policy they need to give two service free of cost. and when they did 2nd service they came ope the ro and again closed it. i have few issues un my RO system, even i asked the person that the water filler process is very slow can you check this.
he replied that i have done everything and after one hours it will be work perfectly.

but after one hours the problem is not short out and RO system stopped the water purifier. its done by sai water solution delhi.
and after one week i called in livpure and new person came and he told me there are many problems in this . he did and charged me 1560rs.

I raised a complaint on 27 june 18 that i can hear beep sound from my pep+ continously. (Started just today as we tried to replace tap as it was broken)
Team has sent a technician for that who is charging 4500 for changing an ro filter which is so irrelevant. I complained for cap replacement and they say everything is wrong with u r purifier and we need to change. This is so insane that filter which worked superb till morning can suddenly ho wrong with filter? Instead of opening and checking, with out even visiting my home they called for filter replacement.
I shall be glad if this is addressed soon

I had bought this purifier in Aug 17. while shifted to new place I requested for removal reinstallation of the purifier. waited for 5-6 days, finally removed it on my own. and now I m waiting for last one for installation of the set. customer care says, you'll get call in next 48 hrs, but no response so far. warranty service of the set is so overdue sine last march.

I request them to buy back the set even on reduced price. Pathetic experience so far.

Hi,

I bought pep star plus last year, my service are pending since many months.

I have raised a request but no response from local engineers and live pure customer care. Really its very good experience with lp i never prefer to my and friends to buy your products.

No service no response.

Please take my product and give amount back.

Please consider this is my request.

Regards
Maruti nayak
[protected]

Hello Sir/Madam,

Registered Mobile No. [protected]

I am Md Shahnawaz. I have been using Livpure Hero Plus Water Purifier since Nov, 2017. On Dt. 5th May, 2018 i have lodged a complaint for water purifier as it was not storing water and the service engineer came and solved the issue. Just after 2 days it stop working again.

I have lodged a complaint again on Dt. 13th May 2018 with service request No. JS[protected]. Service Engineer Mr. SURANJAN EKKA, [protected] was assigned and came on Dt. 15th May, 2018 and changed 2 filters and charged Rs. 450/- each, totalling Rs. 900/- falsely by the service engineer.

Though, the product was in warranty and i have been told several times that the filters will be changed free of cost during the warranty period by customer care.

I called the customer care they told me to talk to the Zonal Head Mr. Pratap, [protected]. I tried to call Mr. Pratap many times but he is not responding.

I called customer care service several time also emailed on 16th May 2018, but unfortunately no results. Customer Care person only says be assured, we'll resolve the issue and get back to you soon. It's been 12 days, but unfortunately not solved.

Customer care person says there is no replacement of any filters but the service engineer changed the filter and charges for it.

Attaching the Bill / Invoice of the Product and Bill provided by the Service Engineer during service.

Please look into this matter and resolved the issue A.S.A.P.

Thanks
Md Shahnawaz

Hello,

I have purchased "livpure glo 7-litre ro + uv + mineralizer water purifier" on 8 october 2017 and it is still in warranty. After few months i have faced leakage problem in my water purifier, then i called livpure customer care to look into this issue but after making 2, 3 call with 10 to 15 min of hold they finally picked my call they say they will send their technical staf in maximum 24hrs to my to my doorstep, i have raised the complaint on 4th may 5pm in between i called 2, 3 times and after 24 hrs passed i called again now the executive says you please call to the technical department with the number provided, so i called to the department they say they dont have enough staff right now please raise a complaint on livpure customer care, serously?

I again called customer care on 5th may 8:30 to 9:00 pm. I have told all my issues and the executive says please call again to the department. When i asked why this is not getting resolved he disconnected the call. I did not see anything like this in any customer care.

If you can help!
Please my details:

Product name : livpure glo 7-litre ro + uv + mineralizer water purifier (White)

My number : +91-[protected]

Mail id : [protected]@gmail.com

We purchased livpure water purifier pro+ in april 2018 and on 14th april installation happened. Within a week after installation, water purifier suddenly stopped working. Sometime it works and sometime it doesn't.

We raised first complaints on 22nd april and on 28th apriil service guy came and that time water purifier was working. So he said wires are loose. Again a day after this, we're facing the same issue. Sometime water purifier works and sometime it doesn't.

What's the solution of this?

Who is responsible for this?

How do you sell products without verifying so that it stopped working within a week?

Take immediate action.

I bought water purifier for 11k. Now they are asking me to pay 5k for 1 year warranty. The membrane cost around 2.5k to 3k. Irrespective of it getting damaged i have to pay for it every year. And if it gets damaged twice it will be not covered under warranty. What kind of warranty is that. Actually i am buying it every year isn't it?? This is loot. My simple question is how can warranty be 40% of the product.

I bought this water purifier from amazon and received the product on friday 20 april and from that day the installation boy from livpure is making excuses and now his number is switched off i even complained on livpure site but it seems like they're not interested on solving my issue i called on customer care they said they forwarded my request but still i got no response please help me

I have called Aqua care india service centre to repair my RO livpure, they came on the same day & told me to change complete filter& memrin but now the RO water is not even drinkable condition, i have filled complaint 12 times but they didnt not replied. Everytime i give them call they say service person will come today but noone same. Even after warning them of filling complaint against they have no fear & now they have stopped taking calls as well.

Hi team,

I have purchased a liv pure ro system from allahabad (Hometown) in feb'17 for my parents - whose age have crossed 70. Its a costly ro system worth more than 14 k.

From the very beginning - the ro system had problems (Leakage, not at all working) and complaints more attended also.

But for reasons not known to me the functioning remained as it was, which caused lot of frustration and defeated the very purpose of purchasing the ro system.
Since the purchase date - multiple times ro system has malfunctioned (Last two complaints i remember are js[protected], js[protected]) and in this way the ro system didn’t worked during the past summer and again this season.
On every complaint the technicians attending the issue observed new defects.

On every visit one or the other part was repaired but the system never functioned properly. Last service was done in jan'18 - js[protected], but the functioning remained as is. Few days after service it works but again one or the other issue popped up.

Now the ro completely stopped. I fail to understand the technical issue here that how ro system can mulfunction multiple times in a year since its purchase

Following up the officials & calling customer care daily - but no progress have been made till date.

I humbly request you to be kind enough to take remedial action for ro system in view of the foregoing for which i shall be greatly obliged.

Thanks for devoting your precious time.

Regards
Abhinav

I have called multiple time for livpure demo. Demo was registered for this saturday and none revert or got any call till now. Multiple time reach out customer care and they just say wait for 2 more hours to get call back from representatives.
If this was the experience for new customers to buy or interested for livpure then i think it would be more horrible for existing customers queries and services

We had purchase livepure glo 7 lit. Ro in the month of september 2017 with a assurance given by representative who has come for installation that there are three free servicing.

Now six months are going to complete by march 2018, but yet not a single service has been given by your representative who has installed it.

Can higher authorities from livepure glo intervene & send representative for servicing. We have noticed that now a days it is making noise.

I have raised complaint n no of time for resolving the issue i am facing, but still the problem persist. Every time ro technician comes and replace some random parts and told us that the problem will be resolved now. Despite the parts replacement problem still there.

Haven taken amc also, and per amc livpure required to change the filter once in a year. Now the amc is going to expire in few days but the replacement of filters are still pending. This is not expected from company like livpure.

First complaint raised on 9th february 2018
Last complaint raised on 6th march, no one turned up till this time.

What is use of getting amcs and branded ro.

Dear sir,
I have purchased offer 4999 for one year warranty and service at the time your team member tell to me at this offer we will provide one milton water bottle and two pre filter. I have taken this offer last one month but milton bottle and pre filter not provide to me so kindly do the needful because lippure is very big brand of india and we will faith at the same. My number is [protected] sachin pathak kindly provide the kit..
Thanks sachin...

Hi,

I have livepure ro pep plus. Last month or have some sounding problem. It's been two years to purchase that. I called to customer service and they arranged service. Service boy came and repair that but it is not clear with part of the ro because they change the parts and no can identify whether it was new or old (Used) one and they took the old one part with them, which is completely indicate some glitch.
After his service, ro again made noise and i again called to csr they arranged service, service boy came and changed the parts again.

Now it been around 20 days and ro making sound after two times services and if the water supply to ro has stopped it does not indicate in sound like it was indicated earlier.

The worst services and like scam of livepure i would say.

So, to every user of livepure ro pls check them well

Purifier goes faulty in less than 15 days o[censored]se. Spare parts availability issue for more than 10 days and no resolution from cosutomer care, area manager or even local service centre in thane. Mns enterpriese are cheats, and so is their manager pramog singh. Area manager for thane raigad is pravin kor whose an sshole.
If you read the reviews of this company it's all negative. They are cheats and unable to prvide service. Maybe they spent all their money on making sachin as their brand ambassador.

My Name is Anchal, (Reg. Mobile No. [protected])

I am totally dissatisfied with Livpure Product, The Model We use is Touch+ and bought it in Sept 2017;
All the time TDS level goes down after 10 days o[censored]se And we had called customer care around 10 times just to repair TDS level of the Water till now, In starting days they respond within 48 hours but after 4 to 5 times of repairing service they got casual behavior and carelessly handle the Issue.

Now I am disappoint and I want to return My Product and want return my money back as it cost more to buy new RO of other company,
because there is no solution from your side for this type of issue, Not even from the service In-charge Officer of Varanasi

The product is under Warranty for 1 Year otherwise you will get money all the time when it get serviced for no Suitable reason from our side
You just advise me how and when we can return it and get the money back?
As this product We had bought from Delhi NCR region and we are here in 800 Kms away where the machine get installed; so preferably suggest the location nearby so that we can go and return

Address: Rampur Dist. Jaunpur U.P. Pin Code 222203
Phone No: [protected]
Name: Anchal