LivPure Complaints & Reviews

Service Request no : JS[protected]
allocated by livpure on 8 september.

I have availed extended one year service package which included 3 free servicing. I received message on 8 sept about service is scheduled. On 11 sept i received message that service is closed, without any service received.

this is not the 1st time it has happened, this time too after my email complaint they said they will contact me which in 3 days they did not find time too...clearly their priority is sales not service. they are the worst service providers in this segment and let sachin tendulkar endorse it and come to my house to clean my filter, but i will never again by any luminous product.

pathetic company to say the least.

Dear Sir /Madam,

My self Ramesh kumar swain.

After completion of my water purifier warranty period On February 2016, I am renew my AMC for one year( from feb-2016 to feb-2017).

On month of July -2016, when I am phone to customer care for my AMC, they send livpure engineer for service purpose. After their service many many problem we face till now ( like : water leakage from body, screen touch not working properly & ultimately touch damage).

when I call to customer care & service engineer for this type of problem, they told us that from month of February-2016 on wards no AMC in my water purifier because of no renew & no submission of renew amount.

Now this time our liv pure Ro water purifier not working properly because of customer care & service engineer of liv pure.

Prove document available with me :

1.)ICICI BAK check submit to Livpure service engineer on month of February-2016 (check number available)
2.)4500 /- amount withdraw from my account in favour of luminous water technology(Bank statement available)
3.)Livpure : invoice cum receipt for AMC available (28.02.2016 to 27.02.2017)
contact book no - 5829
contract receipt no -73712
Name of person receive check - Pranjay kumar roy (service engineer)( mobile number of service engineer- [protected])

please take necessary action & support me.

regards
Ramesh
[protected]
[protected]@gmail.com

I purchase a LivPure PEP plus model on 3 september, 2016 but still its not get installed where as getting annoying call asking "Installation ho gaya", such a stupid people I never experienced.
Even though I replied no installation yet but no action whereas again call for confirming installation...
Getting screwed ...
Pathetic process...
examople of stupid peoples...
No words...

My complaint request is -js[protected].

My self bijender kumar from haridwar is given a complain for servicing of my livpure water purifire some one week ago.

I have taken amc for that but no one is attend my complain since today.

At the time of amc given you people are very active ?

your area representative tell me that a lot of pressure of installing new machine etc but its not my baby.

Very poor response.

Hi,

I bought new water purifier & given request on toll free number for installation & your customer care representative told me that our engineer will visit for installation at your address within 24 hours but engineer not visited even after 48 hours.

I had given request for installation on 21st of august 2016 but till date no one has visited at my address for installation.

Find below the service request number.
Service request number is - js[protected]
And engineer name is manish singh (Mo - [protected]) whom number i got massage while placing the installation request.

I called on given engineer (Manish singh) number but he is giving me only excuse since last 2 days & finally not visited at my home for installation

O, would request you take immediate action against him & send your engineer tomorrow at any cost otherwise i would return this product.


Regards,
Preet singh
[protected]

I have purchased livpure 2 years back. Now it is not working. We have called customer service more than 10 times in a day but the issue is not solved. The customer care executives promise me that service person will came but no one has turned up till now. Its been more than a month i am calling customer care. Every day i am purchasing water from shop. Totally dissatisfied and fed up with the product and customer service. I want my issue to be solved immediately.
Sr. No e5ew24c1000749
My contact number:[protected]

Request ID : JS[protected]
Registerd Mob : [protected]

I bought this item at 6th Aug 2016 and registered on 8th Aug 2016. As per their policy they install it within 24 hours of registeration. But still they did came and install it.

during this period, I called them many time and they always say, someone will come and install it within 4 hours. But no body came. I Posted on their FB wall, twitted to Sachin Tendulker and contacted one guy who given his email address on google review page. But no reply found.

NOW I WANT TO RETURN IT AND WANT DOUBLE REFUND OF MY MONEY.

I had logged service request for my livpure ro on 26th june 2016 but service center had closed my service request without servicing or without any discussions with me. Then after i had logged many other service requests but all or either closed by service center or cancelled. Please refer below my service request numbers
Js[protected] - 26/6/2016
Js[protected] - 7/7/2016
Js[protected] - 24/7/2016
Js[protected] - 5/8/2016

Hi all,
My name is sumeet. i have purchased livpure brahma 5 stage (non electric water purifire).
I purchased it on may 16 since first day there was very small leakage but we were not able to detect it, we through its tap leakage. this leakage is now increasing day by day.
I requested for services (js[protected]) on 26th july to check this defective product. it’s more than 10 days i haven’t received any service from livpure. i was given contact details maharashtra service provide & branch manager but even they are not interested to even check the product. i am staying in kasarwadi, pune area which is in municipal corporation so i don’t have to pay for service visit but dealer asking for services charges for visit.
Customer service supervisor & agent had promised me to provide service at no cost, supervisor of livpure don’t even care to callback & check the matter to resolve.
I believe livpure is not interested to provide customer satisfaction, they want me to use defective with no service. i made mistake by choosing livpure.

I have raised a complaint that my RO purifier is not working, ( water not filtering) my complaint no. is : JS[protected], on 22 july 2016, but till now (27 july 2016) no body has visited my place to check whats the problem, Livpure is very irresponsible hopeless company, I recommend all to never buy RO of this company.

We have purchased the Livpure water purifier 3 years back. last month the water purifier stopped working so we called a technician and fixed it. After fixing this the water purifier started leaking and we are unable to fill it . I have called customer care more than 20 calls to get this fixed. Livpure customer service takes the call and promises that technician will call within 2 hours and problem will be resolved in 24 hours. But in reality no one calls. I myself need to follow-up. They also give manager's number, executive's number, branch number which is also fake- [protected]. IN case if the number is reached then the executive says they are either in meeting, driving or on leave. They assure to call back in 30 minutes but no engineer is coming to fix the purifier. It has been 15 days now we are unable to drink water and have to buy it from shops.

I would like to get rid of this product and sue Luminous Water Technologies.

This is regarding my cleaning & maintenance of water purifier which I purchased 3 months back which is under AMC. I raised a three service request for cleaning the purifier however till now no one has visited to my house

Product Name- PEP Pro++

And here is my consecutive request number

JS[protected]- Anil Kumar - [protected]
JS[protected]- CH NAGESWAR RAO- [protected]
JS[protected]- JAYA KUMAR- [protected]

And moreover these people are not responding to my call. Really such a worst service for this product never seen in my life too.

Mouthshut logo
Livpure touch plus ro water purifierlivpure touch plus ro water purifie..
| 21 %
43 reviews | 1.8
Write review
Summary
Ease o[censored]se:
Durability:
Ease of cleaning:
Style & design:
Service & support:
1 star2 star3 star4 star5 star
67%5%5%5%19%
Reviews
Latestmost readrating
Dont buy livpure products

Varshv4 |

0 hrs 20 mins ago | read 15

I live in chennai
I bought this product a year ago and it has always troubled me to the core that i lost trust in tje quality of water that i got from it. I had to make 50 calls to the customercare for every service and despite this the service would be so unprofessional, ammatuer, half done, crap, what to say. Today was the last service after which i had a devastating mishap in my kitchen. I was in my shower after thd guy left and didnt notice that my kitchen was getting flooded with water pouring like a rain from the ceiling. Water has been popping up like a fountain, hitting the ceiling and walls of my kitchen, erroding all my electrical appliances. I got a shock and couldn’t regain my normalcy for a moment, tried to step in to swtch off the machine in panic and realised current was passing through the stagnant water on the floor. Rushed out of my house with my little son and took help from neighbours. Guess what i was afraid that that water with the current would reach the gas. I literally died out of fear. I then took a video of this to go legal. We called the branch manager of chennai, mr. Satya kumar and he answered irresponsibly that it was an accident. I really dont want anyone else to have this experience. I am taking this legally. I am publishing the video in all possible websites that could connect a search for livpure ro review

I purchased livpure touch plus ro+uv+uf on 11th june 2016 from csd canteen located in command hospital bangalore.

After the purchase same day i contacted the customer care which registered my request for installation. The person told that product will be installed within 24 hours. Nobody turned up next day i thought may be it's sunday thats why nobody has come.

A person named balaji came on 13th june 2016 to make the installation. He told me and my husband that he is the person who looks after the area in which we live and if we have any problem we should contact him. He did the installation and there was a happy code which we had got from livpure customer care that we shared with him.

Just after few hours of installation the tap started leaking. My husband kept on calling balaji his phone was busy and then again he kept on calling this fellow didnt pick up the phone. Then we tried on customer care on which nobody picked up. Then we called balaji from an alternate number. He picked up the phone. I requested him to come and fix the problem he rudely refused and told to register a complaint through customer care. I requested him that please come most importantly due to this leakage water is getting wasted. But he refused. Then we called gopal mishra whose number was shared from csd canteen that he handles bangalore operations in case of any issue we should contact him. We told him our problem he said engineer would come the next day (I. E. 14th june 2016).In morning no body came we again called customer care they registered our complaint. Still nobody turned up till evening. Again i called customer care in evening the person who picked up started giving excuses and when none of her excuses worked she gave me a number on some bangalore incharge. That fellow also doesn't pick up the phone.

Today is 15th june 2016. Nobody has come to fix the problem everytime we call customer care they give a new number. We are totally mentally harassed by these people and just don't want to continue with this product. They don't care about the customer and not even have a thought about water that is getting wasted because of them. I want to return this product and no longer want to have their awful services. Plus compensation for the mental torture of every minute that they are causing us. I fell totally cheated and fed up.

Please help me from this torture. I want to absolutely get rid of this product and make them pay so that they don't take any customer for granted

Thanks,
Prachi saraswat

I purchased this item almost 6 months ago and it is not working now. I have called customer care and complaint this almost 1 month ago. and i made more than 20 calls to get this fixed. they will give managers number, executive number, branch number like that.every one saying they are in meeting, driving or in leave. will call back in 30 minutes. nothing happens so far. once they visited here and just disconnected the UV and bypass to pipe. n they saying dashboard problem is finding but still now they not at all fixing the problem and told us that they will replace UV & dashboard in 2 days. but nothing so far. service boy also not at all picking the phone.
kindly contact my phone number is [protected]

I have livpure waterpurifier since last 3 yr. 1 month back it was stopped suddenly. I called customer care, they hd sent one engineer. He suggested me to buy annual maintenance care in 4000 rs. In that he will change all four filters, ro membrane, and free service for 1 yr. He took money and gave me receipt but changed only 3 filter and gave excuse that one filter he will change tomorrow.
But he didn't come back. My filter is now leaking, had complaint 10 times but everytime only assurance was given. Still no one has come. Feeling upset. Thinking to sue them. Plz help

I purchased this item almost 6 months ago and it is not working now. I have called customer care and complaint this almost 1 month ago. and i made more than 20 calls to get this fixed. they will give managers number, executive number, branch number like that.every one saying they are in meeting, driving or in leave. will call back in 30 minutes. nothing happens so far. once they visited here and just disconnected the UV and bypass to pipe. and told us that they will replace UV in 2 days. but nothing so far.
I got the 3 messages from live pure that the ticket has been closed(without fixing the real issue). I have riced 4 tickets in the last. month nothing happening. Please dont waste your money by buying this item.

My liv pure water purifier is technically problem on 8 days..but the Liv pure technical service is not response of my call...please...please..please.please..please..please...please...please..please....⇄

Ipurchased Livpure R.O. model Envy+ on 07/11/2014 with exclusive gift pack which contains 1)Free first Preventive Maintenance Service worth Rs. 300 2)Free Second Preventive Maintenance Service worth Rs. 300 3)Free Third Preventive Maintenance Service worth Rs. 300 4)Free Sediment Filter and Activated Carbon Filter worth Rs. 800 with visits after 100, 200, 300 days.But no such visits done by company according the schedule.

I have logged a complaint regarding water purifier is not working, 5 days ago but still there is no response, this happening very frequently every time we complaint they are taking minimum 4 - 5 working days but in customer service they will tell like your query will be respond with in 24 hours. water is one of the basic necessity i don't know why they are reacting like this. During my last service one the filer is not working the service men told he will replace in 2 days but almost 2 month now still now the issue is open, i hope we are drinking in purity water. Now the water is leaking, complaint raised no response.