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OtherLivPure livpure ro gurgaon
[Resolved] Livpure — livpure ro gurgaon

1 Review
poonamsingh rajpurohit on Sep 14, 2018
Submit a Complaint
Dated 14 sep, 2018
livpuro की amc के सम्बन्ध में शिकायत
मेरे livpure ro की amc की receipt no-103562 dated 25 july, 2018 done by sandip द्वारा 1 वर्ष के लिए की गई है। अभी मेरे पास gurgaon नम्बर से फोन आया की आपको amc करवानी है तो बताएं मैंने कहा ये हो चुकी है तो बताया कि हमारे रिकॉर्ड में रजिस्टर्ड नहीं है। कृपया इसकी जाँच करके रजिस्टर्ड करवाने की कृपा करें
ps rajpurohit
h. no-657 sarswati vihar, chakkarpur, gurgaon 122002

livpure ro gurgaon

refer your -js-[protected]
शिकायत- अभी तक इंजीनियर सन्दीप
नहीं आया बल्कि complaint close(47215) कर दिया। सन्दीप ने ही amc किया है । इसकी जाँच की जाय। urgent service required

I have a envy+ro, after first yr. They assured 2 free candle replacement service a year. For which i opted for a 3 yr amc contact, which expired on 2nd aug 18. During these period, i found very poor service with unskilled technicians in the name of company service engineer. Twice i noticed, replacing filter candles with opened old used parts. The last service which was due on aug 18 was not attend, after repeated mail/telephonic reminder, felt helpless with false assurance
Now, started claiming money saying contract expired. Now i am realizing it was a blunder going for livpure water purifier. I will now taking it as a challenge to get my due by putting it in a legal forum

Around 2 months back one of the visiting technician recommended that we take amc pack so that all the filters can be replaced, so i paid rs.8000/- (For 2 year amc).

After around 6 complaints and 4 visits by local technician simply replaced same inexpensive filters twice (2 of them). We stopped drinking water from the purifier since it tastes bad/impure.

Are you guys cheating customers in the name of amc? For rs.4000/- i shelled out why can't you replace all the damaged filters?

I would request you to replace my next year's amc (Rs.4000/-) so that i shift to some other purifier since waste enough of my time/effort this year.

Contact no: [protected]

Hi,

This is Noel here.

Just wanted to share the worst customer service I have experienced from Livpure and the wrong decision of trusting this brand.

During my warranty period i had raised a request and in spite of following up so many times, no body came for servicing. Now that my warranty period is over, no body is entertaining me with my service request. And this nightmare reached a new low when my service request JS[protected] was closed without providing the service.

Such a pathetic brand.Hope you guys stop bluffing other customers and treat them well.

Noel Michael

I bought livpure star plus ro on date 23rd oct 2017, on this product 3 preventive maintenance are free as per company offer.

Company did 1st pm on month april-2018 but 2nd
Pm still pending even after i call multiple days to costomer care & cc responding me every time "sir your pm is still due & we raised your concern on high priority" but after that no call for pm, cc also provided me bangluru area manager contect no but that is switched off when ever i called on that numbe.

So kindly look into tha matter & reslove it asap.

I bought livpure because sachin t. With livpure, now i am thinking whether that was my mistake when i bought it 🤔.

Thanks//
Pradeep bisht

Sir i purchased a RO from livpure on 23/05/2016. After One year i extended the AMC for one year up to 23/05/18. After this i extended the warranty AMC for three more years in 9500 rs. This period started from 23/05/18 to 23/05/2021 . As per company rules service should be provided to customer after 110 days, but there is no call from company even after 165 days. When i called company says this is system problems what we do. Sir i paid 9500 rs. in advance than there was no problem in company system. Sir from last one, month i used Bislery bottles due to some allergic problems in my family. Company send service person only after my complaints and up to this time i suffered a lot. Sir please help me how can i get back my 9500 .

Dear Livpure Customer, 100% free preventive maintenance service of your water purifier is due and will lapse soon. To fix an appointment give us a missed CALL ON [protected] from your registered mobile number Thanks/ Livpure Team

... Despite calling this number, no one turned up for maintainence   Replace all

Dear sir/madam,

I (Sheethal kumar) purchased touch 2000+ in 12/9/2016 in bangalore yelahanka new town and even it is just completed 2 years we are not getting quality of water after filtration. As your representative advice we changed the filter already 3 time and even last service 3 months back installed new filter. And now if we call to customer care they are not taking any action and telling once again to change the filters. So please take necessary action and

My mail id is anil. [protected]@gmail.com

I think company doesn't care after service. Regarding my livpure service i tried reaching out to customer care, never could connect. I registered call back multiple times, that also didn't work.
At least have some courtesy on the customers who spent big money and bought your products.
We can't stop our job and continuously keep on reaching out to you. My initial complaint number is js[protected].

I have brought the purifier 3 months back and it was working fine. From last week the purification process became very slow and the tank was not getting filled even if we turn it on for 10 hours continuously where in earlier it was taking 30-40 minutes to fill the 7 ltr tank.

I have tried calling the customer care 'n' number of times but it was not getting connected to the support team instead the call was getting disconnected saying "all the customer support engineers are busy and we will arrange a call back soon". I haven't got any call back. Finally after one week of continuous attempt i got the call connected to customer care once.
I have told them the issue and they registered a compliant. One person who came to my home has replaced the sediment filter and asked me money 450 rs which i have denied to give since the customer care person already told me not pay anything. He has finished the work and water started getting purified fast, he left within 10 minutes by fixing it. Once he left the tank got filled in 20 minutes and it was not getting filled after that. The full tank light got turned permanently and didn't get turned off even after the tank got emptied. Purification was not happening at all (No inflow or out flow) i have called that person immediately but he told his shift got over and cant help today. He promised come and check it next day morning but he didn't come. I called him again and again and he was telling some excuses.

I called customer care and again the same experience. Call was not connecting at all. After 2 hours of attempt i could get connect one person and he registered another complaint. Till the time the engineer was fixing the issue at-least we were getting water though it was taking time. Now no water at all. They are telling 48 hours to solve this. We have paid and brought this item to get good water, what we are supposed to drink for 48 hours?. We are having cauvery water only in our home then how come sediment filter got blocked in 3 months? Why the sediment can't get cleared by itself like other company water purifiers?

I had registered a complaint with livepure customer care service that my livepure pep ro not working properly. Their technician visit my home replaced a set of filters membrane and other segment & charge me average price 5000. Often completely the repair quality of water as check & confirmed by the livepure technician, after using the machine for 2 days ro not working not supply purifier water i again complaint with livepure customer care their technician visit my home, check the machine & say machine pipe not set perfect & thok thak kiya. After 2 days again ro machine not working. I again again complaint livepure company but not respond me. Not solving my problem. So i again complaint jago grahak jago consumer complaint my grievance number 978328 i see what happens next

Worst experience ever. Even after calling so many times no engineer turned up for the service due. And when i call customer care they don't even transfee their calls to manager neither they call back. There is no one to take matter seriously. I will be filing case against company for the illeness of my family due to contaminated water because of livpure water purifier.

Total worst experience, fraud fake company not respond to your complaint. Cheater service fake duplicate product. Mostly time ro not working after change everything filters membrane. Cheat your money. Wasted time. After spend 5000 ro not working. Don't buy livepure at any cost. I change every filters every part in this ro but after 2 day problem started ro not working his technician say membrane jiska cost 2500 h ka koi guarantee nae to ye 2500 ka membrane 450 rs ka sara filter milakr 5000 khrch kr do 2 din me khrab. Ye to public ko bebkuf banata h. Kvi nae chlega aise dhokhadhari wali company sirf water k nam pr cheat krte ho

I have made compresive maintenance contract with livepure for my envy+ water purifier.

Last two times, i told at the time of booking serivce request as well as to service engineer that taste of water has changed, tap has broken and there is leakage of water. But, they say that next time engineer will do. No engineer come forward to solve the problem.

I have paid rs.11000 for serivce contract against new machine cost is rs.14000/-. Still they are not give attentiion to our requests.
I need to take up the matter with consumer court.

Hello scammers,
This is in reference to the complaint number js[protected].
Technician came to my house for the free service check up and took 1125/- rs from us in the name of part replacementwhich were already covered under my amc.

On conforming from local company floor manager mr. Abhishek, gave me false information about my amc and forced us to pay for the parts.

Basically i was under the impression that, my 2350 rs partial amc gives me 2 times replacement for carbon sediment and outer filter (Within a span of one year),
But this time first the technician came late to my home for 3rd official service and then later took money from us. This is a fraud which these companies are running under livpure name.

Until today i havent recieved any call or feedback on the issue. I want my money back. And now i want an apology form this fraud guy abhishek who sits in rajveer enterprise service aliganj lucknow.

आदरणीय सर/मैडम,
मेने लिवपयूर वेब साइट से ऑनलाइन आरो वॉटर सिस्टम धर के लिए 17.09.2018 को ऑर्डर किया था। मेरे को वो 10 दिन के बाद 27.09.2018 को सामान प्राप्त हुआ। तब से लेके आज तक मेरा आरो लिवपयूर की और से धर मे फिट नहीं हुआ हे॰ मे हररोज कस्टमर केर मे फोन करके थक गया लेकिन वहसे एक ही जवाब मिलता हे की सर जल्द ही हम फिटटिंग करा लेंगे। और ईमेल मे तो वो लोग कुछ रिप्लाइ भी नहीं देते हे। मेरा ईमेल लिस्ट पूरे ये मेल के साथ हे।
मेने लिवपयूर मे प्रॉडक्ट खरीदने के टाइम पर ऑनलाइन पेमेंट 9199/- भी कर दिया हे। अब मे लिवपयूर की और से देरी होने की वजह से और सर्विस टाइम पर न देने की वजह से उनका प्रॉडक्ट वापस करना चाहता हु। आप कृपा मुजे मदद करे।

I purchased livepure pep ro. After 1 year when i called customer care for maintenance and service. Then livepure technician visit my home & change everything filters, membaring, carbon filter & every machine. I paid approximately 5000 bill but after 2 day water quality also change very bad quality water we obtain. He used 2 nd hand cheap quality products. Old repair filters in new package. Very worst service maintenance & quality products.

Hi founding team of livepure,

I have purchased livpure water purifier pro+ last year, due to changes in water taste, i raised a request in sep. 2017. After following up with customer care, finally technician from livepure visited my place on september 16, 2017. His name was jatin (A turban guy).. He checked up everything then came to conclusion that filter needs to be replaced for that i need to pay for it. Then, he pitched for amc then accordingly convinced me to buy amc for 3 years at the cost of 10, 000 (Offer price). Straight away, i said yes to his proposal (Trusting the authenticity of livepure team. Lucky, i transferred the money through paytm considering that it may help to get a proof of it.

So, one year it went well as whenever i called them.. They came up on time and repair the ro requirement. But from last one month, i am trying hard to contact the service center but couldn't get through as all numbers are not reachable but i have the personal no of technician mr. Jatin who sold the amc to me at that time.. His no is [protected]/[protected].

I called up jatin, in the staring he refused to take my calls but when i tried from different no. He finally picked up my call. I told him that i am going to police station to file the complaint and customer court. He got panicked and told me share the concerned person details asap.

Now, no is respponding to my calls as all numbers have been changed. This is totally fraud.

I may request you to kindly take a strict action and return my amc amount. Or else, i need to take legal action against the company and the founders.

Have attached the necessary documents for your reference.

Regards,
Chetan
[protected]

Duirng preventive maintenance the LIV pure guy told that the membrane is leaking and it need to be replaced. He made an order four days ago and said that by tomorrow or latest by day after tomorrow it will be changed. Five days have elapsed and i am following up with service gut to customer care to area manager and running from pillar to post. I highly recommend not to go for AMC as in case of any fault where the parts are to be changed new part will arrive late while with the amount of AMC one can easily get it replaced from the market. Very bad service too annoying and anguished. Why is Sachin Tendulkar promoting such a irresponsible company...

I have made my valuable investment into livpure though reputed competitors are offering similar featured products at the same price seeing one year free maintenance service offered by them for free assuming that they are committed to the customer.

But, all the issues that i have faced from the first week of installation of the product and i have spent almost 6 months spent out of one year warranty time raising complaints following up with technical team to get them addressed which almost resulted a gross loss of six months mineral water investment (25rs per can * 30 days each month * 6months) and fully disappointed and fed up with the service on the complaint and followups i am doing even before few days of warranty closing due to lack of spares with technicians and whatever reasons i have faced during the entire fuss several times.

History of complaints:-

Problems consolidated:
1) indication system not working as featured with product
2) foul smell and taste of water
Ticket date created
1) js[protected][protected]Not sure but could be installation request)
2) js[protected][protected]
3) js[protected][protected]
4) js[protected][protected]
5) js[protected][protected]
6) js[protected][protected]
7) c[protected][protected]
8) c[protected][protected]
9) c[protected][protected]
10) c[protected][protected]

I demand replacement of this faulty glo touch model with any equivalent product which is trusty worthy but not faulty prone or an answer to the loss i incurred due to the faulty product.

Pavan,
[protected].