LLOYD Complaints & Reviews

I had purchased one semi-automaic washing machine on 15.08.2015 from dilshad garden, delhi shop, with the gurantee of 5 years.
Now, this machine has stopped working since last one month, and on complaint on customer care, they want to charge to repair the machine, which is legally unacceptable.
The guarantee sticker is already pasted on the outer wall of the said machine, and further i was told by your official that the said machine is having compelete 5 years gurantee for anytypes of problems, and this conduct is showing deficiency of customer services.
Hence, you are requested to change the said machine with a new machine, as early as possible.

Registered mobile number [protected]
Mohd. Shahzad, advocate
Delhi high court, new delhi

My tv's motherboard has been damaged due to thunderstorm on 11/10/2019.
I have raised a complaint on 13/10/2019.
There was no response from the mechanic. Again, i have called to the customer care on 23/10/2019. The service request number is[protected] mechanic has visited and said that the board was damaged and should be replaced. From that day, i have got no updates regarding the issue. I tried calling the customer care number, but it is of no use.

Sub: very poor service for lloyds led tv 24” inch (In warranty/guarantee period)

I, bharatbhai kotiya, purchase lloyds tv 24” inch led tv model: gl24hobocf with 1+2 = 3years warranty from your lloyds tv dealer “shivam enterprise” veraval, dist: junagadh (Gujarat)

My complaint no:[protected], (2),[protected],[protected]
Sir, i have made first time complaint no:[protected] dt.03.09.19, your concerned executive visited at my home location, and final decision for ”replacement ” but after that till today 02. Nov.19 (About 2 month) there is no any solution.

Whenever i asked to your customer representative on phone & local seller, every time told me that give me 3 to 4 days for approval & transportation time for replacement.,

After few days when i try to talk to your concern/ representative they made again & again new complaint no. I. E.[protected] dt. 26.09.19,[protected] dt. 04-10-19, so i am very confused and very strange to know about your “lloyd/ havels brand” customer solution policy.

So, now i am very very frustrated from your replacement that you have not attempted to made any single/final solution after long long time being period (2 month

Dear sir,
Reg - lloyd split ac - ls19a3s88854

Wrt the above split ac, it is not working properly since purchase.
Every year i am lodging complaint and technicians are looking at temporary solutions.
In the recent complaint vide[protected], which was assigned to t02 sukavasi venkata ramana - [protected], has collected rs.1550/- towards rectification of problem in the circuit board and service charge.
I thought ac is ok and shared the kkg code also, but ac is still not functioning well. Insufficient cooling is the problem.

Every time circuit board or sensor or some spare problem is coming and i am spending more than new ac machine cost on it.

Kindly replace the machine with new one.
I never faced this type of problems with other manufacturers ac machine working in other rooms.
If suitable replacement is not taken, i may refer the case to consumers forum.

Regards
D. V. A. N. Raju

From: "dantuluri ramesh"
Sent: fri, 18 may 2018 22:20:53
To: "nodal. [protected]@lloydmail.com"
Cc: "chanti. [protected]@lloydmail.com", "surya. [protected]@lloydmail.com"
Subject: fw: reg - repetation of same complaintsplit a/c complaint being not properly attended

Complaint no: hil[protected].
Pl. Take immediate action for change spare

From: "dantuluri ramesh"
Sent: tue, 11 oct 2016 20:50:47 gmt+0530
To:
Subject: fw: reg - split a/c complaint being not properly attended

From: "dantuluri ramesh"
Sent: tue, 11 oct 2016 20:48:24
To:
Cc:
Subject: fw: reg - split a/c complaint being not properly attended

From: "dantuluri ramesh"
Sent: sat, 13 aug 2016 20:07:36
To:
Subject: reg - split a/c complaint being not properly attended

Dear sir,

Ref: complaintid is: leel[protected]
I have lodged complaint reg my lloyds split a/c for not working (Ice forming) on 13/07/16.
Your technician shiva attended, cleaned the m/c and assured that there is no other complaint in the m/c.
Again m/c not worked and condition became further bad.
So i gave complaint again on 21/07/16.
Attended the call and said sensor to be replaced.
After kept waiting for receipt of sensor for so many days he attended with new part on 10.08.16
Finally he told some other problem (Gas to be filled)
Again on phone he is telling some e1/e2 error is coming.
Gas also filled and collected rs.2300/- but the problem remains same.
Again informed to vizag i/c of complaints mr. Murthy.
Techinicians visited later and were unable to resolve the problem.

I have not received reply from surya. [protected]@lloydmail.com and now i am forwarding this mail to you sir.
If problem not resolved now also i will go to consumer forum.

Regards
D. V. A. N. Raju
[protected]


Lloyd customer relationship management
Your complaintid is: leel[protected]
Call recd on 21/07/2016 time (Hh:mm) 10:40:am
Customer name d van raju address #514a sector 8 ukkunagaram steel plant vishakapatnam dist
Phone no mobile [protected]
Pincode 530032 land mark 0
Caller name emailid n/a
Call refered by customer caller phone
Appointment dealername bharti enterprises
State andra pradesh bsh ashvkp
Location rse gajuwaka service provider golagani siva
Product categ sac model ls19a3s
Product name sac product sr no. Ls19a3s88854
Complaint reported not working special instruction ice forming
Call attended on 23/07/2016 time (Hh:mm) 12:01:pm
Warranty status out of warranty warranty date 17/07/2014
Fault diagonosed room and coil sensor req reappointmen
Serviceactioncode select servicename
Technician name shva status pending
Technician remark room and coil sensor req csdremark
Payment collected 0

Parts replaced required
P1 p2 p3 p4 p5
[protected]
Customer comment 1 auditor remark 1
Customer rating select service cost 0
Technician sign customer sign

Remarks
Callrecd callrecd status productname warrantydate servicename
Leel[protected] 21/07/2016 pending sac 17/07/2014
Leel[protected] 13/07/2016 completed sac waste call
Leel[protected] 13/03/2015 completed sac 02/11/2013 adjustment
Leel[protected] 22/05/2014 closed sac 02/11/2013 cleaned

Dear sir,
Reg - lloyd split ac - ls19a3s88854

Wrt the above split ac, it is not working properly since purchase.
Every year i am lodging complaint and technicians are looking at temporary solutions.
In the recent complaint vide[protected], which was assigned to t02 sukavasi venkata ramana - [protected], has collected rs.1550/- towards rectification of problem in the circuit board and service charge.
I thought ac is ok and shared the kkg code also, but ac is still not functioning well. Insufficient cooling is the problem.

Every time circuit board or sensor or some spare problem is coming and i am spending more than new ac machine cost on it.

Kindly replace the machine with new one.
I never faced this type of problems with other manufacturers ac machine working in other rooms.
If suitable replacement is not taken, i may refer the case to consumers forum.

Regards
D. V. A. N. Raju

From: "dantuluri ramesh"
Sent: fri, 18 may 2018 22:20:53
To: "nodal. [protected]@lloydmail.com"
Cc: "chanti. [protected]@lloydmail.com", "surya. [protected]@lloydmail.com"
Subject: fw: reg - repetation of same complaintsplit a/c complaint being not properly attended

Complaint no: hil[protected].
Pl. Take immediate action for change spare

From: "dantuluri ramesh"
Sent: tue, 11 oct 2016 20:50:47 gmt+0530
To:
Subject: fw: reg - split a/c complaint being not properly attended

From: "dantuluri ramesh"
Sent: tue, 11 oct 2016 20:48:24
To:
Cc:
Subject: fw: reg - split a/c complaint being not properly attended

From: "dantuluri ramesh"
Sent: sat, 13 aug 2016 20:07:36
To:
Subject: reg - split a/c complaint being not properly attended

Dear sir,

Ref: complaintid is: leel[protected]
I have lodged complaint reg my lloyds split a/c for not working (Ice forming) on 13/07/16.
Your technician shiva attended, cleaned the m/c and assured that there is no other complaint in the m/c.
Again m/c not worked and condition became further bad.
So i gave complaint again on 21/07/16.
Attended the call and said sensor to be replaced.
After kept waiting for receipt of sensor for so many days he attended with new part on 10.08.16
Finally he told some other problem (Gas to be filled)
Again on phone he is telling some e1/e2 error is coming.
Gas also filled and collected rs.2300/- but the problem remains same.
Again informed to vizag i/c of complaints mr. Murthy.
Techinicians visited later and were unable to resolve the problem.

I have not received reply from surya. [protected]@lloydmail.com and now i am forwarding this mail to you sir.
If problem not resolved now also i will go to consumer forum.

Regards
D. V. A. N. Raju
[protected]


Lloyd customer relationship management
Your complaintid is: leel[protected]
Call recd on 21/07/2016 time (Hh:mm) 10:40:am
Customer name d van raju address #514a sector 8 ukkunagaram steel plant vishakapatnam dist
Phone no mobile [protected]
Pincode 530032 land mark 0
Caller name emailid n/a
Call refered by customer caller phone
Appointment dealername bharti enterprises
State andra pradesh bsh ashvkp
Location rse gajuwaka service provider golagani siva
Product categ sac model ls19a3s
Product name sac product sr no. Ls19a3s88854
Complaint reported not working special instruction ice forming
Call attended on 23/07/2016 time (Hh:mm) 12:01:pm
Warranty status out of warranty warranty date 17/07/2014
Fault diagonosed room and coil sensor req reappointmen
Serviceactioncode select servicename
Technician name shva status pending
Technician remark room and coil sensor req csdremark
Payment collected 0

Parts replaced required
P1 p2 p3 p4 p5
[protected]
Customer comment 1 auditor remark 1
Customer rating select service cost 0
Technician sign customer sign

Sir maine loyd ka tv kharida tha 40fik model jiski purchasing date hai 30/03/2017 or muje 3 year ki guarantee mili thi us tv me problem aaya to maine care pe complaign ki or unhone muje tv badalkar dusri di hai to usme bhi phorse vahi problem aagaya hai to mainecare me ph krke complaigh likhai to unhone kuch responce nahi diya or complaign close kar di or maine 4time complaign kiya to bhi company ki taraf se koi responce nahi aata to vo problem aap solve kara dijiye
My mo no [protected]

Dear manager,
Lloyd
Havells brand

Sub:- want to replace my air conditioner.

Dear manager,

I bought an air conditioner of lloyd (Havells brand) from the company’s outlet with the model no.:- ls13b34oa on 12th of march 2019. It has worked quite well even since i bought it. However, from the past few days, the air conditioner is creating a problem and not cooling very efficiently. I have called in your company earlier for the same and your mechanic came to our house but unfortunately he cannot solve the problem.

As it was bought few months before so i still have warranty. Also, i have all the receipts and warrantee card. I called on the customer care number many times and today also, but no one is giving the satisfying answer as they put my call on hold and then cut the call. As you know the weather is quite hot and this scorching heat makes it nearly impossible to survive without an ac and it is just going to get a lot worse with time.

I do not want to hire some local mechanic who might only worsen the situation or solve the problem temporarily. I would like you to fix a date on which your mechanic can come to our house for replacing it.
Kindly acknowledge my mail as soon as possible. You can contact me for any further information or further details such as my home address or contact number. I would be very grateful to you.
Service request no.[protected]

Best regards
Ajay goriya

Lloyd LED TV under warranty 5 years non complete my LED TV panel damage warranty include service charges panel charge transportation charge Mujhse charge Kiya ja raha hai Jiski cost 2000 rupees hai Jab Main product liya tha use time five years warranty chal rahi thi purchase date 11 3 2016 ki company Mujhse repair karne ke charges liye ja rahi hai please my help me warranty mein hai merath

I have complained with service request[protected] in this complain my led tv panel is faulty as per technician it needs replacement but it has been more than 25 days but still there is no resolution whereas i have paid difference amount for old led to new one.
Every time i call the service center it tells that your tv is under po and how long will it take for replacement cannot be said.
Please look into the issue...

I have purchased the lloyd ac in the month of march 2017 under the warranty of 5 years but suddenly in aug month 15th it was not cooling and we have filed a complaint against the product and technician came and said that there is some problem with gas and he charged around 2500 rs and afterwards on every 2-3 days it stops working and customer executive send the technician to fix the problem and around 10 times we filed the complaint and techibicakatiib fix this and said that this problem will not occur any more and when we have asked for the replacement or any effective measure they said no. Kindly look into this problem and solve this

I purchased an AC from a dealer and they sold me an inoperative AC .
Tehnician came to my home to install it and he said that the AC was inoperative and he talked to the dealer about it. Later the technician and dealer made a commitment that the AC would be replaced within the week .
it has been more than two months but they have not replaced yet and AC is not working. I am feeling cheated and customer service of lloyd is ###, they are uneducated and uncivilized people.
nothing is working for me i am helpless and cheated 50, 000 for an inoperative AC.
i have filed a complaint in COnsumer FORUM but that also didnt work .

Lloyds company personnels cheating

Since 14th august my air condition not working and and not answering the calls after couple of complaints they finally on 13th september 2019 came to fix the defected mother board and the technician who came to fix the mother board he asked money for fixing then my stare manager try to given 100/rupees then the guy refused to take 100/rupees he want more money then my manager replied him i cant give you morethan this actually you have to do free service and your asking money even what we gave you you dont want to take then
The technician told to my manager your not giving more money then wait and see after one hour may you need me again then we will see he told him like that and left
Exactly after one hour air condition cooling not came only blower running
So we want to know why your technicians doing like this troubling us without repairing and because of not gave him money he made air condition to not work
Such a bad service if your providing then why you people are promising us while purchasing the a/c and cheating us
Even i explain to area manager bheema ranga rao regarding also regarding the problem
Then he told me tomorrow i will solve your problem and from the next day he is not lifting my call also so let me know what shall i do ineed prompt responce from you people either repairing the a/c or taking back your product
Gally mart (Rafa collections)
Miryalaguda
Pin code 508207
Telangana state

Lloyd — lloyds personnels not fixing the problem of my a/c and not answering the calls

Miryalguda, telangana, india
Rafacollections on sep 4, 2019mark as resolved

Since 14th of august i am asking to repair my a/c to lloyds personnels
I call many times to customer care centre and area manager bheema ranga rao also i make on line complaint twice
But no result
Such a bad service of this company
We have many stores and we thaught to
Continue with this brands of air conditions to all our stores but i am fedup with this useless fellows
I don’t know when they will fix my a/c
Now a days festival time this time only we have customers more coming to store for purchase dresses and all are angry for the sweating and every one they knows about your brand and your service no one cares even area manager not responding they send the pcb different model and technition came once and try to change the pcb he found different model pcb unit he brought replace
So they knows the model of a/c and what kind of part to be send and they carelessly dealing and it will spoil your sales in market
Sorry to say as a customer i am having first time very bad experience with you people in my life
I am waiting for your answer as well as fixing my problem
Gally mart (Rafa collections)
Miryalaguda
Pin code 508207
Telangana state

Lloyds personnels not fixing the problem of my a/c and not answering the calls
Lloyds personnels not fixing the problem of my a/c and not answering the calls
Lloyd — lloyds personnels not fixing the problem of my a/c and not answering the calls

2 reviews
Miryalguda, telangana, india
Rafacollections on sep 4, 2019mark as resolved

Since 14th of august i am asking to repair my a/c to lloyds personnels
I call many times to customer care centre and area manager bheema ranga rao also i make on line complaint twice
But no result
Such a bad service of this company
We have many stores and we thaught to
Continue with this brands of air conditions to all our stores but i am fedup with this useless fellows
I don’t know when they will fix my a/c
Now a days festival time this time only we have customers more coming to store for purchase dresses and all are angry for the sweating and every one they knows about your brand and your service no one cares even area manager not responding they send the pcb different model and technition came once and try to change the pcb he found different model pcb unit he brought replace
So they knows the model of a/c and what kind of part to be send and they carelessly dealing and it will spoil your sales in market
Sorry to say as a customer i am having first time very bad experience with you people in my life
I am waiting for your answer as well as fixing my problem
Gally mart (Rafa collections)
Miryalaguda
Pin code 508207
Telangana state

Lloyds personnels not fixing the problem of my a/c and not answering the calls
Lloyds personnels not fixing the problem of my a/c and not answering the calls

From 14th november 2019 until today my air condition not running

Technician came to fix the board on 13th september and he ask money for fix the board my manager refused to give him money then he fix the board and he loosen the screw of the gas to leak the gas and he told to my store manager you where not given money to me wait and see you need me after some times
He told like this and left

After one hour only same day air condition not working
I told this matter to bheema ranga rao area manager
He told me i will send the technician to repair
From the next day he also not answering my call
So please let me know what i will do
Shall you will take back the air condition and return my money back
Ineed your prompt answer

Lloyd — lloyds personnels not fixing the problem of my a/c and not answering the calls


Miryalguda, telangana, india
Rafacollections on sep 4, 2019submit a complaint
Since 14th of august i am asking to repair my a/c to lloyds personnels
I call many times to customer care centre and area manager bheema ranga rao also i make on line complaint twice
But no result
Such a bad service of this company
We have many stores and we thaught to
Continue with this brands of air conditions to all our stores but i am fedup with this useless fellows
I don’t know when they will fix my a/c
Now a days festival time this time only we have customers more coming to store for purchase dresses and all are angry for the sweating and every one they knows about your brand and your service no one cares even area manager not responding they send the pcb different model and technition came once and try to change the pcb he found different model pcb unit he brought replace
So they knows the model of a/c and what kind of part to be send and they carelessly dealing and it will spoil your sales in market
Sorry to say as a customer i am having first time very bad experience with you people in my life
I am waiting for your answer as well as fixing my problem
Gally mart (Rafa collections)
Miryalaguda
Pin code 508207
Telangana state

Lloyds personnels not fixing the problem of my a/c and not answering the calls
Lloyds personnels not fixing the problem of my a/c and not answering the calls

Hello. I am faded up with this lloyd ac service center of aligarh (Rajiv) this man initially install wrongly my ac than again came for make it done correct after that.. Many time i called for service no response and bluff saying that he wil come for service & when after a week passed away they send very poor person for servicing who don't know anything about ac and just misbehave with us
Now my ac is getting jammed ice is getting deposited over it & gas is leaking out of its cabinet.. Until no one is send for servcing i have called them many times he just bluff me saying that he will definitely come. I just wasted my whole day in waiting but no response!
This was really so annoying
I request lloyd company plz take strong against ur dealers/services authority in aligarh... I am facing serious issue and unable to get solved
If you are not able to take than i will file fir complaint for fraud against this company and service incharge of aligarh
Please solve it asap!

I had purchased 2 lloyd split inverter ac of 1.5 tonn on 10 april 2019
It was not cooling properly than i asked for service. Service person came and did half service and also destroy some parts of the ac the service of this company was very bad now i am calling him he is not responding me back (The grills are are not working its rotating only half, outdoor attached giving smoke.) very irritating persons and not responding me back i have make call many times (Llyod company)
If your company would not take my query seriously i will complaint in court & appeal to return your product back & strick action would be taking against the servicing persons /dealer and company
Please take immediate actions otherwise i would take!

My name is ashok kumar. Jonnalagadda (Phone: [protected]) i have taken lloyd ac. After one and half year complication it was not cooling i complaint in customer care the technicians are came to home and resolve the problem the complaint is gas completed they charge rs:2600/- per that given written bill and given 6 months warranty it was happen on 09/04/2019, again 10/09/2019 same problem it is not cooling i book complaint 0n 11/09/2019 same day they come and saying 6 months completed have to fill gas it will be chargeable but look at the dates 6 months not completed i have explain them but they are not ready to listen my words, they left from my house and sad this problem not solve at home have to take this to our office. Till now they are not come, not inform me when they come and resolve the problem am calling to them but they saying coming coming they open all parts of ac and leaved with out fitting at my home. Please do need full and give an warning don't make customers full

My name is Sarvjeet Kumar. My contact no. is [protected]. I have a Lloyd make AC installed in my house, purchased on 20.05.2016. Problem was faced for non cooling and it was observed that the compressor is jammed and same was attended by your service provider as the AC is in warranty period. They gave me bill of Rs. 3200/- on dated 26.06.2019 in the name of gas filling.
But the compressor of AC is again jammed only after a period of one month. Same was informed to service provider agency in the first week of August 2019. But they are telling that compressor will be replaced, which is under warrenty but charges of gas filling i.e. Rs. 3200/- is to be paid by you.
Dear Sir, This is the problem of llyod compressor. You know the quality of your material. Is the quality of material so poor that the compressor jammed only in one month?.
Why I have to pay the amount of gas filling as the same problem occurs only after one month of replacement of compressor?
I wrote to you email Id [protected]@llyodmail.com. But no reply has been received till date.

I have a lloyd make ac installed in my house purchased on 20.05.2016. Problem was faced for non cooling and it was observed that the compressor is jammed and same was attended by your service provider as the ac is in warranty period. They gave me bill of rs. 3200/- on dated 26.06.2019 in the name of gas filling.
But the compressor of ac is again jammed only after a period of one month. Same was informed to service provider agency in the first week of august 2019. But they are telling that compressor will be replaced, which is under warrenty but charges of gas filling i. E. Rs. 3200/- is to be paid by you.
Dear sir, this is the problem of llyod compressor. You know the quality of your material. Is the quality of material so poor that the compressor jammed only in one month?.
Why i have to pay the amount of gas filling as the same problem occurs only after one month of replacement of compressor?

It is to inform you that two no. of a/c (air conditioned) of lloyd company are defunct in the office of the project director, watersheds, dhenkanal (at kunjakanta, dhenkanal) odisha 759001 are need to be repaired on priority basis.
No service could be available inspite of contact to the authorised dealers at dhenkanal. so, necessary action may be taken on the issue. the cost of bill to that effect may be submitted for payment

Hello,
I am highly disappointed and frustrated with the kind of service that llyod is providing to its customers. I am a llyod customer and i purchased llyod 40 inch smart tv on 17/03/18 since then this is the third time i am facing issue with my tv.
The first issues were resolved but this time the technician is not able to resolve the issue for two instances. My tv is in stand by mode from past 8 days. I logged online complaint on 30th aug. The technician contacted me the same day, i explained him abt the issue, he came to my house saw the tv and said that the issue is with the board. He took his service charge of rs 800 and went back stating he will come back after two days with the board.
On 3rd sep he came back with the board, done some testing and said that the board which he brought is defective and went back stating he will again come back with a new board.
My concern is when i had this same issue earlier 3 months back the technician replaced replaced a new board and got the issue resolved now again after 3 months i m facing the same issue and the other technician is not able to resolve the issue.
I m really frustrated with llyod products and its services n support.in 1.5 yrs i had 3 issues with the product simply paying service charges with no results.
I request you to divert my complaint
To some other technician who is capable enough to resolve the issue but i m not going to pay again rs 800 service charge.
Request you to resolve the issue as soon as possible and i hope the solution would be permanent. No more issues further
Thank you
Vishal khot
Llyod customer