LLOYD Complaints & Reviews

Dear sir/mam,

I purchased lloyd inverter split ac 1.5 ton 3 star model no. Ls19b32pa. I purchased the ac from krishna shop muzaffarpur. My invoice no is 209. But from the starting day ac was not working. I called the service centre and tell them problem. Next day lloyd area eclectrician came and check that ac. He said that outdoor pcb is not working. After he fix it within 10 days but that not worked and then he said compressor is also not working. I dont understand what is the problem. So please i want to change the ac. Its not working at all.

Registered a complaint about 15 days ago regarding the air conditioner. It stopped working and shows f2 on the screen, on registering a complaint with online. They said technician will be coming within 24 to 48 hrs from the time of registering the complaint. The first technician cancelled appointment and i dont know why, so i registered another complaint. Then a technician came after 48 hours and said that the fan motor failed. So they need to order the fan motor and it takes time. They took about 9 days and still there is no update from their side. I called to the customer service again and they kept saying to wait for more 48 hours. Then i told them how many 48 hours i have waited and then i asked for a higher official contact then they gave a number who is unresponsive and i asked another official number, on talking to him he put a conference call to the first person, then he said the mechanic is on the way. The area we live in has an average temperature of 43 degree centigrade in summer, its been 15 days and i seek some attention towards this issue, i guess llyod has very poor services based on this issue.
There a mean and peak time for a service, i hope the both are exceeded in this case. I need an answer, compensation, complimentary service any other beacuse you have made this issue bigger and bigger.

Sir,

My cousin has purchased lloyd invert-er air conditioner (3 star - 1.5 ton) vide model no. L. S. 191311, tax invoice no.[protected], payment reference no.[protected] dated 10.03.2019 for rs. 40, 990/-. From the date of purchase the air conditioner was not properly working.in this regard my cousin informed to the service centre at eluru, east godavari district, andhra pradesh. 1st time the a/c mechanic visited and reported that there is a voltage problem. But, the problem was not rectified. After complaint to through online the mechanic visited 2nd time and verify the a/c detected that there is a board problem, and the board was replaced even after the 3rd complaint was launched. Even after there is no improvement was made. The complaint was made 4th time the mechanic once again visited and stated that there is a blower problem in the machine. The blower was replaced after the complaint was made by my cousin 5th time. The complaint was made to the dealer and the service centre the mechanic visited 6th time stated that there is a motor problem in the air conditioner. Even after several complaints by phone to the service centre by toll free no. And to the dealer there is no action has been taken and the problem was not yet rectified from 03/2019 from the date of purchase of air conditioner since it is under the warranty period.

Hence, it is once again requested to kindly look into the matter and take or give necessary order to the dealer and rectify the above problem at an earliest possible because the summer season is yet to be end or replace the new air conditioner in the place of old one. If there is no action has been taken in this regard my cousin may proceed to the consumer forum.

Thanking you sir,

Yours faithfully,

(Srinivas)

On remote control, there is a shortcut button.
The short cut button has been pressed by mistake. So, remote display is not showing and also the a. C operation can not possible due to that.
So i request you to solve this complaint.
When i have contacted to customer care, the team replied that i have to pay rs.500/- to resolve the complaint.
But i request you to solve my complaint without taking any additional charges from me.

Dear sir/mam,

I would like to inform you that i have purchased a new smart tv lloyd 43inch from last year on dated 09/08/2018, my tv was suffering from some problem, so i will registered the complaint on dated 05/05/2019 request number[protected] under warranty, after so many days your one executive was come in my home and he said your tv motherboard is damage and i will change this item after 2 & 3 days, but after 10 days he will not come and not pick up the phone so i m very annoyed and dissatisfied for your services.

Please help me and resolve the issue asap.

Himanshu sharma
[protected]
[protected]

I purchased ac gls1813ab - ac 1.5 ton,, purchased on 19april 2019 no one come to install the ac the 24 april contact with care my request number[protected]. 25 april the engineer was come he drunk and only hang the ac and demand us for the stabilizer we told him it's a inverter ac so no stabilizer we take for this so told firstly u gave me stabilizer then it install we said ok and we said ok he said tomorrow i come back for install this u gave me 1750 charge for the ac i said him the installation free is 1500 so why we give u 1750 hi said that 250 is additional charge then i said i call your head he said ok fine u gave me 1500 then he was gone... Next day he had not come then i contact with dealer he send other engineer hi said your ac gas is leaked no gas in your ac the last one engineer lose the screw that's why our gas is leaked i[censored] want to start your ac firstly u would pay for the gas then it start other wise we go back
So tell me what is my fault... Now a time ac is not install
Tell me how is the responsible for this
No engineer is come and ac is only hang on the wall from the 25 april...ac is no one else pls change my ac otherwise i will take strict action against the company

My complaint #[protected] for 1.5 ton split ac which is opened for last 11 days. I have extended warantee for 3 years still i am facing the breakdown issue. Lloyd and its vendor Sai ultimate cooling solution has been absolutely careless about consumers. No one is bothering to fix the problem. Their vendor Sai ultimate solution [protected] gives evasive answer, they have stolen my cooling coil and now telling me to either take the old cooling coil or wait for 1 month for new coil to come from Lloyd. Lloyd has been equally irresponsible by taking 2 weeks to send the replacement, and replacement was also extremely damaged condition. The moment the new coil was installed, the gas started leaking with huge noise.

I have a lloyd 8.2kg washing machine on 28/4/2019 it suddenly produces noise and its spinner got burst, since then we are calling lloyd customer care service they are not responding they are fooling us by saying that your part is not available and one day we receive a call from them they say that your part is available and from that day no one is comming and listening us.
My washing machine is under warranty period.

This is to inform you that i had raised a service request no[protected] to fix some problems with my lloyd washing machine which is under warranty period.

The so called technician showed up, did some hands on and completely destroyed the machine. He didn't even bother to check if the repair is working or not.

His number is [protected]. When we called him afterwards he said "do whatever you want to do. I will not come to see your machine again."

This just shows how disgusting this company and it's technicians are. I am going to report this in the consumer affairs forum.

Ac stopped working on the next day of installation. Date of installation 22/04/2019. Purchased from perambra, kozhiokode, kerala, india, shop kottaram home needs perambra invoice no.2826 dtd 22/04/2019. Duely informed the shop and registered complaint on lloyd. Complaint not rectified yet. Service request id[protected]
Error code e5. Please make necessary arrangements immediately.

I have 3star inverter ac, i have complained on 8/04/19. Machine came and said flap motor is not working i said change motor but he said motor is not available now i will come after one week with motor. I paid service charge. After one week i called that machine. He said still not came that parts. After one month still parts is not available.
Service is very poor, no proper response.
I just copy complained details.
Dear "mr. Manoj" appointment for your service request "[protected]" is scheduled at "[protected]:18".
Mob no [protected]

I purchased split AC 1.7 from GN Electronic on Mar 17. After installation both the inner/outer unit was found noicy. Mr Bhupinder & Mr Ranjit techincian of llyod company visited and gave assurance the sound will be smooth after running for few days.
Till date the sound has increased and a bad smell is also coming while starting the AC.
The complaint has been made to customer care and also contacted Senior techincian many time most of the they are not picking phone and if by mistake they pick the phone they will give only false assurance.
I felt that I have made wrong choice by purchasing Lloyd product.
Please look into the matter otherwise the will be referred consumer court. I am fed up the service engineers.

I have llyod 5 star ac and that ac i’m purchasing in last 11 month ago and now till from last 10 month ac is lik water and also my wall and mattress both damage please say what i do??
I’m doing complain repeatedly 11times and now no satisfaction with your compney and your carpenters no any good work by your side im investing my amount in your compney and after i’m not satisfied what i do? My money is west. My mattress amount...

1) the buttons got broken from the which water comes out
2) even after putting the water bottle down, the water is not coming, there must b some problem with the rod which goes into the water, the rod which goes inside the water
3) dispenser lights are not working which indicates the display for cold and hot
4) water cooling speed got slow down, its taking like for an half hour

Hi,
I have called to llyod customer care service yesterday to send a technician for my ac's 2nd servicing and with low cooling complaint for that they have raised a request.in the same call i was asked about the servicing amount or cost for the issue for that they said this is will be your free service no need to pay anything. Based on that request ac technician guy called me and came to my home for servicing and asked me to pay 550rs. I informed him about the call which i had with customer care guy. But still he denied that and demanded for money and cleaned 2 pads which are in my ac (I used to do that every week which is nothing new and rocket science) and said servicing done. No gas check, still low cooling. He simply demanded for 550/- and left without doing any service which is highly appreciate and did not expected from the company like llyod-havell's. Service guy is number is : [protected]. Please check and resolve my issue and give my amount return.

This is to bring in to your notice that the cooling control technical team or installation team is totally unprofessional, they are not attending the call on time neither they are resolving the ac problem.
Following points needs to be address immediately -
1. Complain number[protected] registered on 5th april, 19 till today not one attended.
2. Complain number[protected] registered on 28th march, 19 till today not attended.
3. We have purchased new lloyd ac 12 numbers on last week, till today i am waiting for installation team.

My registred mo:-[protected] and i have complian my spilt ac is under warrenty (Second service)
My complain history
First service request no:[protected] date:-11/04/2019 by call
Second service request no:[protected] date:-16/04/2019 by call
Third service request no:[protected] date:-18/04/2019 by call
Forth service request no:[protected] date:-18/04/2019 by app

So i have many time complian for split ac service but no servicer provide by service center and no other reason by provide me and all service requset is canceled by one side service center and no notice provide me...
So registerd my complain aginst service center and my split ac service is provided fast and last 20days warrenty extend by my product so wested my time. So help me

My client charudatta salokhe of kolhapur (Mah) has purchased lloyd cassette ac on 30/9/2016 for his hair cutting saloon. (Bill attached)
Ac stopped working in the year 2018 and accordingly complaint was lodged with dealer sanadi refrigeration. (Sms screenshot attached)
My client received service call and technician made visit and concluded that part to be replaced is no more available due to stoppage of production and so he reported to company for replacement of ac. (Screenshot of sms attached)
Till today no replacement done.
My client contacted sanadi, dealer, but he said he is no longer dealer but he sent complaint copy to my client on sms (Attached)
Accordingly he gave number of bsm, amul chavla, i personallu called him several times, but he didnt pick phone nor called back as smsed by him. (Screenshot attached)
So i called level 1 escalation manager in mumbai from website details and he told me to send him mail on shaharyar. [protected]@lloydmail.com, so i sent mail with details to him on 15/4/2019, but till today no reply.
Yesterday i called him and also chavla but no satisfactory reply.
Please look into and solve the issue.
This is effort to avoid legal and criminal action against company.

I have brought a lloyds ac from vasanth snd co, tambaram.
The product was wrongly installed by lloyds service personel, and some portion of my house got damaged. I requested for a reinstallation and no effective action taken. The service personel from lloyds said there is a gas leak in the ac. I requested for a new unit and and its is getting delayed everyday and the manager is purposely delaying saying tomorrow and many tomorrows gone.

I have registered the complaints of a product & service of Lloyd Split AC 1.5 ton on service customer number[protected] on 8-4-2019 and[protected] and I have received complaint ref. no.[protected] and[protected] through sms on 8-4-2019 and[protected]copy attached). A technician has come & check the AC on[protected] and told me that a electrical part of outdoor panel has out of order and we have replaced within week. But my problem has not solved yet today i.e.[protected].