LLOYD Complaints & Reviews

Dear Team
I Litty Joseph registered a complaint for my Air Conditioner in your customer service center in kottayam, kerala, india .I called them on 24 may 2019( Friday) and your company’s service representative came on 25 may 2019 (Saturday) and he said it's fixed and we paid Rs 2200 .But the next day onward its not working properly.I called him(ph no.[protected]) more than 20 times for the follow up but no proper rely. Today also i called him. I am sure you understand that this is an urgent matter as it is more than on month

Yours faithfully,
Litty Joseph
PH no.+91 [protected]

Date of incident -- 15 june 2019
Clien tnumber -- [protected]
Description ---- our AC outbox is damaged and showing E5 .
Request ---- we request you to repair our outbox in tommorrow or we want to refund our money within 24 hours.
Your sevices is very poor sir we have to phase many problems for complaining and no one coordinate with us and service center will always arguing us. Three times Engineer comes but no one repair our outbox.
You have to repair our AC or otherwise you have change our set of AC.

Not the service excepted from Lloyd. I want you to know that I'm really upset by Lloyd's service. Initially, I have heard so much about Lloyd's AC's so I bought four. But after buying it, I got really upset. Since the day of installation I'm having issues. This time also I've filed a complaint...on 7th June 2019 and till today 20th Jun..everyday technicians come and say the one that came before did a bad job and the leakage problem is solved...but to my fears it never does.
Initially it was one or two drops a day and after your executives started repairing it it has worsened now it leaks like a tap.they have spoilt my walls .one of the technicians left a pipe open in the wall.
KKG Code for Service Request ID "[protected]"

I have semi automatic Lloyd Washing Machine at Lucknow-226029. It's under warranty. Its dryer is not working. I lodged a complaint on 13th June 2019 vide service request no[protected]. However, its is not being attended for last 7 days whereas company policy is it will be attended in 48 hrs. I regularly chased with call centre but no result. Service centre nos provided are either not reachable or switched off. Today I have sent a whatsApp and SMS message to Zonal Manager Mr P Mishra. However, no use. R P Vaid Mob No 91-[protected]

Dear Sir,

I am not happy with Lloyd services LED TV and I suggest. Nobody purchases the Lloyd Led. because these are Remote control not available in the market. If you want a new remote from the company. It is so expensive around [protected]@. I shocked its normal remote rather than other brands such as LG, Samsung, Sony its easily available in the market around 150/- I would like to inform you that I am your old customer. I am using your 32’’ led semi-smart led ( Model L32S).
Kindly look into this matter for a better price because Costumer is getting bothered.

Regards
Mukesh Kant
[protected]

I am purchased a split air conditioner on 28 April 2019 that my AC having a water leakage problem and my wall getting wet. So, please send a mechanic to see the Fault. I also try to call in Lloyd company costumer care no. But the call is not going. Details of AC.:- model no. LS 18I36FI INV SL/No. NAHHG01B66565. So, please your mechanic to check out the fault of the water leakage.

Complaint ID is[protected] filed on 10th June.Technician responded after 48 hrs and informed that part of the AC is damaged and will get back once the part is available without giving any tentative time when the AC will be repaired. Both ASH, 1st Escalation, Gaurav Singh Chauhan and RSH, 2nd Escalation, Pradeep Mishra of Lucknow region have not responded to my call and the Customer Care Executive kept me on hold and doesn't responded.

I have taken 1 ton, 3 star, window ac on 4th june 2019. But its not working properly. Room is not getting cool and if i call on customer care then there is no response. Kindely help me. Am completely unsatisfied with your service and product.
S.no- EVIEG02X00639

Kindely resolve this problem as soon as possible otherwise i have to complaint in upper level

Sir,
meine march 2019 m lloyd ka Split Ac lgwaya tha 1.5 Ton ka lgwane k 20 may se usme cooling problem aagyi meine company k toll free no. pe bhi call kri but hmare area ka koi SHIRAJ KHAN h uske under hmara area aata h.
meine toll free no. par lgatar complaint kri jb jake khi unhone SIRAJ KHAN ka no. diya meine 25 may ko siraj khan k pass call kri to usne bola aaj meine ldke nikal diye h ab aapka comlaint 3-4 din bad hogi aaj 13 june ho gyi kafi bar complaint kr chuka hu koi solution nhi ho paa rha h or Siraj khan ka no.hmesha busy aata h roj try krta hu

Sir i complaint last 2 months my ac cut on temp 18 degree or in a 20/25 mints ... your service man check the problem and said to me to change the PCP... the PCP will change 2 times but the problem cant solve . Now again i complaint you with same problem ... you just check my complaints on [protected] my registered mobile no . sir tell me what can i do know ...

I bought this model ac two days ago. But there is no cooling in my shop. My shop size is 10*10=100sq ft. Company visit at my shop two times they are not listening to me. They said ac is ok but i am not satisfied. My last is air conditioner is far better which is from ONIDA. My requirement of ac is 1 ton but I bought 1.5 ton for better results but i am really harassed by company

It is highly disappointing that inspite of brand name of Lloyd, the kind of product and services provided to customer is worst.

Faulty Product : 1 X Lloyd 1.5 Ton Inverter 5 Star LS18I53ID Split AC (White)

Purchased in end Mar 2019, stopped working just after few days. It is showing 'E1' error. On 16 May 2019 reported complain which has not been addressed till date (11 Jun 2019). The complain was handed over to Universal Service Center.

Complain No[protected]
Date[protected]
Status - Cancelled (original complain cancelled without any information)

Complain No[protected]
Date[protected]
Status - Part PO (No idea what this is for??)

Complain No[protected]
Date[protected]
Status - Work Allocated

After numerous calls from our side, 2 times executive came but couldn't resolve the issue. Universal cancelled the report without informing us. The people at Universal are not picking up the phone calls.

To extend the pain any time we call Customer Care have to give same information again and again.

No one is ready to give Senior person number to address the issue.

It's highly dis-satisfactory that after spending high amount of money on product neither I got good product nor service.

I request an immediate action from Llyod's side for rectification / replacement of the product

It is highly disappointing that inspite of brand name of Lloyd, the kind of product and services provided to customer is worst.

Faulty Product : 1 X Lloyd 1.5 Ton Inverter 5 Star LS18I53ID Split AC (White)

Purchased in end Mar 2019, stopped working just after few days. It is showing 'E1' error. On 16 May 2019 reported complain which has not been addressed till date (11 Jun 2019). The complain was handed over to Universal Service Center.

Complain No[protected]
Date[protected]
Status - Cancelled (original complain cancelled without any information)

Complain No[protected]
Date[protected]
Status - Part PO (No idea what this is for??)

Complain No[protected]
Date[protected]
Status - Work Allocated

After numerous calls from our side, 2 times executive came but couldn't resolve the issue. Universal cancelled the report without informing us. The people at Universal are not picking up the phone calls.

To extend the pain any time we call Customer Care have to give same information again and again.

No one is ready to give Senior person number to address the issue.

It's highly dis-satisfactory that after spending high amount of money on product neither I got good product nor service.

I request an immediate action from Llyod's side for rectification / replacement of the product

I have purchase new ac 2/06/2019 & ac was installed in 3/06/2019. but my ac has break down on 4/06/2019.till 4th there was not no resolve and everyone told new date to replace pcb the service are very poor to resolve the problem. there was problem in pcb the product was not good and there service was also not good they give me fake promise very time

Sir i purchased Lloyd inverter ac with name Mr. Tilak raj with registered mobile no [protected] on dated 24/04/2018, whose warranty is 1+9 and my ac compressor has an problem i contacted to your customer care for raising complaint but they are charging 500 rs from me as an technician visit, why i pay when my ac compressor has 9 years warranty pending. your services are not satisfactory. please resolve my issue asap and contact me with an better resolution asap.

Split ac purchased in the yr 2017, in the year 2018 I spend rs 2300/- twds gas filling and now in yr 2019 again same complaint of no cooling and u r agent said apprr. 4000/- I have to spend.
Pl justify my problem if every year I need to fill gas and spend money is Complusary or what.
I want pl replace my ac or repair it properly without further addition to cost
Thanking u

I'm not sure issue is with LLoyd or the individual dealers in between. We have raised a complaint in March 25th 2019 that our AC isn't working. We contacted Surya a dealer in Hyderabad and then Chantibabu another escalation manager both doesn't seem like a real a managers and sounds like an illiterates with fake managerial attitude. At least three technicians visited and checked and found that cooling coil is faulty should be replaced. Finally after 14 days they the so called new coil that looked damaged and was incompatible with my AC was brought and another technician trying to fix it was incompatible(i think they have sold that coil outside for money please check it from your side whether there is an entry for this coil in Product sheets).They did some third class welding on the coil and put some gas and threw it on our face. Now it rean good for a month, Now warranty is expired, Those third class managers are happy. Now my AC wont cool the room even like some cheap Air cooler even at 16 degree Celsius.

I just want to know has llYod maintaining the quality like or middle footpath dealers are doing like this. Anyways I have few other friends who has these kind of problems, we are approaching Consumer court. Hope I will get refund or atleast Llyod will be sued.

Dear Team,

Its complain regarding Split AC installed in July 2018 not completed a year, Changed Compressor 2 times still its not working properly.

Your dealer with whom we purchased AC not responding even misbehaved with us many times i.e. OMEGA ELECTRONICS--Please take strong action against him

I have registered complaint on your customer care as request number is[protected] on 30th may, one technician has visited with name of "ASHOK" just visited for formality and even rude as well and when i again complaint then he misbehaved with me on call.

He told me he had registered the complaint for replacing compressor but its being 6 days but still not installed and again he is saying for 3-4 days with excuses of EID that is Tomorrow. i would like to know what is your time time to complete and service request.

We are not expecting this kind of services from LLOYD and reputed brand "HAVELLS"

Compressor is the main part of AC and i would like to request for replace my AC as its not working since purchasing.

Please take action as soon as possible against local dealer and your technician.

Regards,
Neha Agarwal
[protected]
Registered Number-- [protected]

I want you to know that I'm really upset by Lloyd's service. Initially, I have heard so much about Lloyd's AC's so I bought one. But after buying it, I got really upset. Since the day I bought this AC it is breaking down every single year because of some random reasons like gas leakage and other reasons like some kind of errors in its functions. This is not at all acceptable from a reputed company like yours. If I have had bought some local company's AC that also would not have troubled me this much as this AC has done. This problem is persistent every time. This time also I've filed a complaint regarding the functioning of AC about a month back and I have not got any solution as of now. Some service persons came around 20-25 days back for checking it and took something from the AC for repairing. And now after 25 days I got to know that it can't be repaired and I have to replace the AC. It took them 20-25 days to make them realise that it won't be repaired. Like seriously!!
I want to request you that kindly check my track record of complaints that I've been lodging in every single year since 2015. This makes me very unsatisfied as a customer because I'm not supposed to pay every summer to get it started. I want you to kindly resolve this issue and make my AC work ASAP as already half of the summer is over and I've already paid so much of money on its servicing since 2015. Please get it repaired or replaced whatever is possible because I don't think that I will be able to spend some more money on it. Otherwise I won't have any other option than to knock the doors of consumer forum.

I have purchased lloyd inverter split ac 1.5 ton 3 star model nols18137fi on 18th march 2019 on 24th may 2019 it stopped working i have raised complaint on 24th may 2019 and on 25th may service people came and said that outdoor pcb problem we have to order the part today is 2nd june still no one came to me and replaced the part, how many days it will take to manufacture a part when you dont have the part u should replace the ac.in this hot summer with 47 degrees temperature how can we live. I have called several times to customer care number they have kept me line for 20 minutes and said that they boss will talk he was connected after waiting 30mnts and listened to me and said to wait and disconnected the call. Whom said i complain if you dont respond tommorow i will give complaint to consumer forum. I dont want this ac and i dont want to wait i need new ac by tommorow that is 4th june. My work order number is[protected].