LLOYD Complaints & Reviews

I have registered call for ac service on 12/04/19. On morning 13/04/19 i recieved a call from service provider i he say i will arrived in afternoon. And till 14/04/19 he say i will arrive tomarrow. After every 4 haur he say i will arrive after some time but till 48 haurs he not reached yet now he say i will come tomarrow. So poor type of service is this. I think service provider came from usa or uk

Dear lloyd team
Your service is very poor
So we can not purchase again any products from lloyd and we will advise to all my circles, he will not purchase lloyd product because. I generated the service request before 6 days but no one person came here. I faced same in last year or last week, one person came to my home but without inspection he left from home.

Please refer complaint sent in below email.

— forwarded message —
From: sandeep r. Chavan
Date: sat 13 apr, 2019, 6:16 pm
Subject: issue regarding installation of lloyd ac / your digital happiness basket-11/04/2019
To:,

To-
Reliane retail ltd team &
Lloyd service team,

Dear sir,
I have purchase lloyd ac
Lloyd ls12i31af on 11/04/2019.

This is regarding installation of lyyod ac as mentioned in attached bill.

Today mr mohsin khan visited at my address for the installation.

My residence is at stilt 1 st floor in apartment. I would like to install. L ac indoor unit in bedroom & outdoor unit outside the bedroom where there is windows.

Mr moin khan told me that he need to cut the grill of windows for fitting of outdoor unit. He also discussed with reliance digital customer care person mr mangesh on telephone. But mr mangesh also told me that they need to cut the grill and they are not installing ac without cutting the window grill.

You can fit outdoor unit by another way (Using zola). I am not allowing and not going to allow to cut the iron window grill.

You are requested to do the needful at the earliest.

Regards,

Sandeep ramdas chavan
Flat no:b-05 stilt first floor,
Sai shraddha enclave phase ii,
Paithan road,
Nakshatawadi,
Auranagabad -431001
Tel-[protected] /[protected]

— forwarded message —
From:
Date: thu 11 apr, 2019, 3:37 pm
Subject: your digital happiness basket-11/04/2019
To:

Dear customer,

Thank you for shopping with us. Your visit to our store has been a source of happiness for us and we hope it has been for you too.
Attached is a copy of your invoice with details of your purchase. If in case of you require any further assistance please dial [protected].

Disclaimer: this is a computer generated invoice copy hence seal and signature not required. Any replacement, warranty, guarantee and product liability claim shall be honoured against original invoice only. Reliance retail limited. May, at its sole discretion, relax or waive any of its conditions mentioned overleaf the original invoice.
Please do not reply. For any queries, write to us at [protected]@ril.com

I bought 2 lloyd acs last year in apr. Bigger ac started giving cooling problem from after 5-6 months. Since then i have complained multiple times and everytime service person comes and informs me that gas pressure is less and needs a refill. They have refilled gas 3-4 times till last month. Refilling gas resolves problem for 1-2 months but its not a permanent solution. Everytime i got an assurance from lloyd service person that problem will not occur again (As he has sealed it properly and gas will not leak again and earlier itbwas not done properly).

I have dropped multiple mails on lloyd email id asking for permanent solutiin however no response.

My ac warranty will be over soon, i need a replacement for this ac before that else i will file a court case.

Thanks,
Aditya tanwar
[protected]@gmail.com

I've purchased a split ac 3 years back, when the ac was in 1 year warranty at that time there was gas leakage 3-4 times.

In the second year i have faced the same issue and now in 3rd year i am facing the same and paying them 3000. The ac was defective from the starting.

My ac was serviced last month itself by one of your worst technician who not even know how to do a wet service and he was stating that "if i do it in a proper manner then i will be able to do only one service in a day".

I will seek help from consumer court now, let me have the complaint number.

Purchased an ac 3 days ago. Raised a request for installation engineer. But he is too busy and says find someone else for installation.
Here is the msg from company
Dear mr. Vinay kumar

Congratulations for owning "lloyd", "lloyd air conditioner". Your installation request has been registered with reference no: "[protected]"
Please show purchase bill to our engineer for product registration

Dear vinay kumar! Your "installation" with reference no. "[protected]" has been assigned to service engineer/asp - "moon electronics" ",
Please show purchase bill to our engineer to avail warranty services.

Hi all,

I broght lloyds ac last year (2018 - march end) till date i faced so many issues.
As i raised multiple request.
But they hadn't resolved.

Since last year (Day 1 from the purchase) i am having issues with lloyds split ac.
Some technical will attend the call and do some thing.
It will work for days and again i got the same repeated issue.
Again i used to raise a request and technician will said we clean it.
Now its good.
But till date issue was not fixed.
There is no escalation matrix for lloyds.
Just need to raise new request.

Last year i suffered a lot, even summer also completed.
This year march 2019 i raised one complaint.
But they did basic service. And said every thing is good.
But again iam having issue.
No one from lloyds take care about it and even call us.

Worst service in lloyds -
Ever seen this type of product.

Repeating issue
No one bother from customer care

We had bought 4 lloyd ac last year which is in a five year warranty. Now it stopped working due to unknown problem so we had complaint in a shop but we did not got any appropriate answer and our problem is not solved yet. We are not satisfied with such service so kindly solve our problem and take any action and improve your company's service.
Thank you...
Complaint comments

Customer care no. And dealer contact no. No one response.
My contact no. - [protected]
I have lloyed split ac and want to service of it.
I am just sick of company service. Coutomer care any number respons. If lloyed gives this type response or service then i will say this is very bed company.
Only register complaint take so much my time. If you slove it then solve as soon as possible.

We had bought 2 lloyd ac last yearwhich is in a five year warranty. Now it stopped working due to unknown problem so we had complaint in a shop but we did not got any appropriate answer and our problem is not solved yet. We are not satisfied with such service so kindly solve our problem and take any action and improve your company's service.
Thank you...

Mera w. Machine 19 Feb se band, he aaur inko ek part nahi milraha hai?. customer care pe 10 bar reminder diya aur yaha ke log phone nahi uthate. Dunya ki sabse chutiya company hai ye llyod. Plz aapne contact ko dosto ko family me sabko batao ki Lloyd ka konsa bhi produced na kharide varna baad me pachtana padega.
Ek baar paisa milgaya to ye kisi ki nahi sunte.

After knowing lloyd company is good for ac i have purchased it in feb 2017 after passing it's first summer it goes well but as it reached its 2nd summer it totally failed in cooling even after lodging complaint for 2 times service agent comes but doest have proper knowledge and after refiling 3 times the gas it does not provided cooling totally loss

I have a lloyd led tv brought in 2017 within this 12 months the tv display has been going blank and the customer care person keeps on saying he will come but does not comes on time tv remains off for 3 -4 days neither they replace part but takes 700 rs as service charge i want to file case against lloyd there is no replacement from company the call center do not give proper response i have wasted money on lloyd

I bought lloyd air conditioner in 2013 from vijay sales and it started giving problems since i purchased it. Whenever i call for the servicing of the a/c some engineer named rahul khedekar does not know how to work every time he comes for the servicing some new problem arrives and also has rejected my complaint at 19/03/2019. I am fed up of this kind of bad servicing please look forward to it. I have spent a lot on its servicing so much that i could have bought some new other a/c. Even the call centre person does not know the complaints how to handle.

Upon complain of ac break down 15 days back technician mr. Sajid [protected] came and just filled freon gas and took 4000. After 4 days again the ac stopped cooling. I spoke to mr. Sajid and he came and found a minor leakage in door coil and he said he will repair it in three days. Fifteen days passed he never answered my call. Then i again logged a service call, but after three days no service engineer arranged, i customer care and got a number of area manager mr. Surya. He gave a reply after speking to mr. Sajid service technician that the coil should be replaced with a new one. I lost faith in lloyd, probably now havells. I took a second opinion with another tech, he told that minor leakage that will be cleared by brazing. Now my ac is absolutely working well. The agony and the pain which is given by your team is un explanable. The company is intended to loot money from the customers by guiding in wrong way.

I lost the trust. I wl never buy a lloyd product.

I tried calling lloyd service centre in nagpur [protected] on 12/03/2019 at 7:00 pm but the customer service executive there refused to acknowledge itself as a lloyd service centre and tried to abuse me. I would like to know if lloyd has started hiring such criminals and why is there a fake contact number in the name of lloyd service centre? If this criminal that was appointed was not intentional by lloyd then lloyd should contact me and resolve this issue unless it wants women abused and customers shunned.

I had purchased a lloyd split a/c 1 ton on 09.03.2018 from melco electrical and home world, kanniyampuram, ottapalam, during february, 2019, water from a/c started falling inside the room and a complaint was booked through our dealer on 22.02.2019 with service centre at pattambi.
After this date, my all other activities had to be suspended due this a/c.. I used to receive call from service centre saying that technician will come today morning or evening. Though one or two technicians came and repaired the a/c., the problem was not solved. After that, on 02.03.2019, the whole unit was taken to service centre, as all of them were not able to identify the problem and suspected some manufacturing defect. Till this date, the ac has not been returned after repair.. This is very bad situation. I really feel that you have supplied a substandard product which i request be replaced with a new one. Moreover a prompt service should also be assured

Service centre,

this is to inform you that i am not at all satisfied with your service, i have purchased lloys 1 ton airconditioned last year in february after 6 months i have complained because the cooling was not proper, at that time your company person has done service but after 6 months the same complained arised, now again i have lodged a complain and that person has charged me 2200 rs for the same complain, he said that it doesnt come under warranty because it is over, i want to know why this problem was not solved at the first time...

it is a serious concern about your manufacturing defect, i would not at all tolerate this...
MY REQUEST I.D IS "[protected]"...

i am expecting a reply from your side as early as possible, or i wl have to move to GRAHAK SURAKSHA COURT...

I have been registered a complaint on 09.01.2019 with compliant registered no. Hil[protected] to replace panel which is in warranty period. But my problem is not solved till to date and even don't given any updates regarding my complaint.

While calling to representative and asking about the status he is very negligence and told do what ever you want.

Please take action.

Please find the attached screenshot for your reference.

Complaint no of lloyd tv care.
:[protected]Date 21/01/2019) 3rd time. Model no : l40s smart tv
Every time same types of issue i avnish kumar facing problem in this lloyd tv, servicing is very poor not properly solve by customer care of patna, delaying by saying another service man come and solve my tv issues but know one response and pick up call every time.
Consumer care complaint ([protected]) no : 1173647