LLOYD Complaints & Reviews

I have registered the complaints of a product & service of Lloyd Split AC 1.5 ton on service customer number[protected] on 8-4-2019 and[protected] and I have received complaint ref. no.[protected] and[protected] through sms on 8-4-2019 and[protected]copy attached). A technician has come & check the AC on[protected] and told me that a electrical part of outdoor panel has out of order and we have replaced within week. But my problem has not solved yet today i.e.[protected].

I purchased 1.5 ton lloyd a/c inv split on[protected] from eplanet the electronic store, thalassery, kerala.in the beginning we had some problem related to cooling and got it rectified by service provider. On[protected] around 8-45 pm the cool air supply stopped and it was displaying e6 on the screen. Immediately i rang up to customer care and intimated them about the issue around 9-15 pm on[protected]. The problem was attended on[protected] around 4 pm. The service provider informed that it is due to the problem in motherboard. He informed that it may take more than a week days for its rectification.
On purchasing the equipment by paying an amount of rs35000 it got spoiled in a very short period.
The way the service provider responded and the way the equipment is giving service are totally dissatisfying. It makes to suspect the quality of product and the services.
Hence in this regard i request you to view the matterseriously and do the needful.

Complaint against technician.. No fixing time visiting in my room. Continue open washing machine but no change lid. Again again capture photo of machine and he have changed two small lid. Totally time waste o[censored]s careless working don't insert part properly in machine. Plese change immidideatly technician and i want never ever seen in my room i have registered three time complaint cutumer care but he not take a discission when will be change lid. Please urgent change lid otherwise i will return washing machine and complained against your company [protected] sema yadav [protected]

Dear cc lloyd

One 1.5 tonn ac was purchased on 21.8.16 of model no. 1.5 tr sac ls19aa3 (3s) from ganpatiplaza, vaishali, sector 4 in the name of ms suman saxena. This was a split ac.

To inform you regarding the product, i have worst experience till today.in the very first year something inside the ac was burnt and we had to pay rs.2500/- for the service. Then last year also i paid rs550/- and yesterday (15.4.19) also i paid rs.550/-. All the services were very far from my satisfaction level.

Now yesterday your executive said that there is gas leakage and something has burnt inside which why smelling. He asked for rs 3500/- for gas filling with one month guarantee.

My questions needs to be answered on most urgent basis are as follows:

1. Why lloyd being a big brand endorsed by sri amitabh bacchan, has a very short life while other company's product has at least 20 to 25 years of life without any complain. We also uses other brand which do not have any drawbacks.

2. Why should i pay so much every time of your unskilled executives visits.

3. Why should i be a victim of your anti consumer attitude.

4. Why should not i de advertise the brand on each and every social media about my worst experience after all business is all about word of mouth.

5. Why this defected piece was supplied to me.

Further i would suggest you to replace this defected piece with brand new and try to keep the satisfaction of consumer.

Awaiting for a speedy reply.

Regards

Suman saxena

[protected]
[protected]

I have registered call for ac service on 12/04/19. On morning 13/04/19 i recieved a call from service provider i he say i will arrived in afternoon. And till 14/04/19 he say i will arrive tomarrow. After every 4 haur he say i will arrive after some time but till 48 haurs he not reached yet now he say i will come tomarrow. So poor type of service is this. I think service provider came from usa or uk

Dear lloyd team
Your service is very poor
So we can not purchase again any products from lloyd and we will advise to all my circles, he will not purchase lloyd product because. I generated the service request before 6 days but no one person came here. I faced same in last year or last week, one person came to my home but without inspection he left from home.

Please refer complaint sent in below email.

— forwarded message —
From: sandeep r. Chavan
Date: sat 13 apr, 2019, 6:16 pm
Subject: issue regarding installation of lloyd ac / your digital happiness basket-11/04/2019
To:,

To-
Reliane retail ltd team &
Lloyd service team,

Dear sir,
I have purchase lloyd ac
Lloyd ls12i31af on 11/04/2019.

This is regarding installation of lyyod ac as mentioned in attached bill.

Today mr mohsin khan visited at my address for the installation.

My residence is at stilt 1 st floor in apartment. I would like to install. L ac indoor unit in bedroom & outdoor unit outside the bedroom where there is windows.

Mr moin khan told me that he need to cut the grill of windows for fitting of outdoor unit. He also discussed with reliance digital customer care person mr mangesh on telephone. But mr mangesh also told me that they need to cut the grill and they are not installing ac without cutting the window grill.

You can fit outdoor unit by another way (Using zola). I am not allowing and not going to allow to cut the iron window grill.

You are requested to do the needful at the earliest.

Regards,

Sandeep ramdas chavan
Flat no:b-05 stilt first floor,
Sai shraddha enclave phase ii,
Paithan road,
Nakshatawadi,
Auranagabad -431001
Tel-[protected] /[protected]

— forwarded message —
From:
Date: thu 11 apr, 2019, 3:37 pm
Subject: your digital happiness basket-11/04/2019
To:

Dear customer,

Thank you for shopping with us. Your visit to our store has been a source of happiness for us and we hope it has been for you too.
Attached is a copy of your invoice with details of your purchase. If in case of you require any further assistance please dial [protected].

Disclaimer: this is a computer generated invoice copy hence seal and signature not required. Any replacement, warranty, guarantee and product liability claim shall be honoured against original invoice only. Reliance retail limited. May, at its sole discretion, relax or waive any of its conditions mentioned overleaf the original invoice.
Please do not reply. For any queries, write to us at [protected]@ril.com

I bought 2 lloyd acs last year in apr. Bigger ac started giving cooling problem from after 5-6 months. Since then i have complained multiple times and everytime service person comes and informs me that gas pressure is less and needs a refill. They have refilled gas 3-4 times till last month. Refilling gas resolves problem for 1-2 months but its not a permanent solution. Everytime i got an assurance from lloyd service person that problem will not occur again (As he has sealed it properly and gas will not leak again and earlier itbwas not done properly).

I have dropped multiple mails on lloyd email id asking for permanent solutiin however no response.

My ac warranty will be over soon, i need a replacement for this ac before that else i will file a court case.

Thanks,
Aditya tanwar
[protected]@gmail.com

I've purchased a split ac 3 years back, when the ac was in 1 year warranty at that time there was gas leakage 3-4 times.

In the second year i have faced the same issue and now in 3rd year i am facing the same and paying them 3000. The ac was defective from the starting.

My ac was serviced last month itself by one of your worst technician who not even know how to do a wet service and he was stating that "if i do it in a proper manner then i will be able to do only one service in a day".

I will seek help from consumer court now, let me have the complaint number.

Purchased an ac 3 days ago. Raised a request for installation engineer. But he is too busy and says find someone else for installation.
Here is the msg from company
Dear mr. Vinay kumar

Congratulations for owning "lloyd", "lloyd air conditioner". Your installation request has been registered with reference no: "[protected]"
Please show purchase bill to our engineer for product registration

Dear vinay kumar! Your "installation" with reference no. "[protected]" has been assigned to service engineer/asp - "moon electronics" ",
Please show purchase bill to our engineer to avail warranty services.

Hi all,

I broght lloyds ac last year (2018 - march end) till date i faced so many issues.
As i raised multiple request.
But they hadn't resolved.

Since last year (Day 1 from the purchase) i am having issues with lloyds split ac.
Some technical will attend the call and do some thing.
It will work for days and again i got the same repeated issue.
Again i used to raise a request and technician will said we clean it.
Now its good.
But till date issue was not fixed.
There is no escalation matrix for lloyds.
Just need to raise new request.

Last year i suffered a lot, even summer also completed.
This year march 2019 i raised one complaint.
But they did basic service. And said every thing is good.
But again iam having issue.
No one from lloyds take care about it and even call us.

Worst service in lloyds -
Ever seen this type of product.

Repeating issue
No one bother from customer care

We had bought 4 lloyd ac last year which is in a five year warranty. Now it stopped working due to unknown problem so we had complaint in a shop but we did not got any appropriate answer and our problem is not solved yet. We are not satisfied with such service so kindly solve our problem and take any action and improve your company's service.
Thank you...
Complaint comments

Customer care no. And dealer contact no. No one response.
My contact no. - [protected]
I have lloyed split ac and want to service of it.
I am just sick of company service. Coutomer care any number respons. If lloyed gives this type response or service then i will say this is very bed company.
Only register complaint take so much my time. If you slove it then solve as soon as possible.

We had bought 2 lloyd ac last yearwhich is in a five year warranty. Now it stopped working due to unknown problem so we had complaint in a shop but we did not got any appropriate answer and our problem is not solved yet. We are not satisfied with such service so kindly solve our problem and take any action and improve your company's service.
Thank you...

Mera w. Machine 19 Feb se band, he aaur inko ek part nahi milraha hai?. customer care pe 10 bar reminder diya aur yaha ke log phone nahi uthate. Dunya ki sabse chutiya company hai ye llyod. Plz aapne contact ko dosto ko family me sabko batao ki Lloyd ka konsa bhi produced na kharide varna baad me pachtana padega.
Ek baar paisa milgaya to ye kisi ki nahi sunte.

After knowing lloyd company is good for ac i have purchased it in feb 2017 after passing it's first summer it goes well but as it reached its 2nd summer it totally failed in cooling even after lodging complaint for 2 times service agent comes but doest have proper knowledge and after refiling 3 times the gas it does not provided cooling totally loss

I have a lloyd led tv brought in 2017 within this 12 months the tv display has been going blank and the customer care person keeps on saying he will come but does not comes on time tv remains off for 3 -4 days neither they replace part but takes 700 rs as service charge i want to file case against lloyd there is no replacement from company the call center do not give proper response i have wasted money on lloyd

I bought lloyd air conditioner in 2013 from vijay sales and it started giving problems since i purchased it. Whenever i call for the servicing of the a/c some engineer named rahul khedekar does not know how to work every time he comes for the servicing some new problem arrives and also has rejected my complaint at 19/03/2019. I am fed up of this kind of bad servicing please look forward to it. I have spent a lot on its servicing so much that i could have bought some new other a/c. Even the call centre person does not know the complaints how to handle.

Upon complain of ac break down 15 days back technician mr. Sajid [protected] came and just filled freon gas and took 4000. After 4 days again the ac stopped cooling. I spoke to mr. Sajid and he came and found a minor leakage in door coil and he said he will repair it in three days. Fifteen days passed he never answered my call. Then i again logged a service call, but after three days no service engineer arranged, i customer care and got a number of area manager mr. Surya. He gave a reply after speking to mr. Sajid service technician that the coil should be replaced with a new one. I lost faith in lloyd, probably now havells. I took a second opinion with another tech, he told that minor leakage that will be cleared by brazing. Now my ac is absolutely working well. The agony and the pain which is given by your team is un explanable. The company is intended to loot money from the customers by guiding in wrong way.

I lost the trust. I wl never buy a lloyd product.

I tried calling lloyd service centre in nagpur [protected] on 12/03/2019 at 7:00 pm but the customer service executive there refused to acknowledge itself as a lloyd service centre and tried to abuse me. I would like to know if lloyd has started hiring such criminals and why is there a fake contact number in the name of lloyd service centre? If this criminal that was appointed was not intentional by lloyd then lloyd should contact me and resolve this issue unless it wants women abused and customers shunned.