LLOYD Complaints & Reviews

I was purchased lloyd air condition in february 2019
From 13th august air condition not working because on screen showing the "f6"error so i call the local dealer from whom i purchase the a/c then he suggest me that call customer care they will come to repair
So on 14th august 2019 i raise the complaint to customer care
And till this date not fix the problem of the a/c
Such a bad experience i am having from...

Dear Sir/Madam

I have purchased Lyods A/c .but its not getting cool since its not being serviced,
When I complained in regards to the service, I was not been given proper service & your service partners demand huge money for servicing.let me know the exact cost & kindly send me your service engineers to inspect since I have a problem of cooling since the day I purchased the a/c.kindly do the needful....

#mylloydindia, a new window ac brought on 7 th june which was installed on the 8th and from then it has started giving problem. A huge sound of explosion followed by compressor switching off and ac not cooling.

I have complained twice. First time the engineer came told to check the voltage of the house and left. When check the voltage it was found to be proper so i took the pain of complaining again. Second time the engineer...

1. I had purchased one 1.5t window ac from m/s jmj traders, new delhi-110029 on 13.7.2016.

2. Within about 10 months of purchase, on 1.5.2017 the main display & pcb of the ac became faulty. I raised a complaint vide complaint no. Leel[protected] dated 1.5.2017. The pcb/display change was done on 6.5.2017 under warranty.

3. Again on 10.4.2018 the same problem came, which was registered vide complaint no. - id...

I purchased split ac in April 16. After one year it's getting prob. I registered complaint. Third party technician has come and told it's PCB prob. And to be repair. But he don't know what is repair charges. I said we need new one he told new is costly but don't know price.
My prob still but he asked for charge 550 whenever company charge s at site 350. My prob has not solved yet . Third party technician are very young boy not professional...

Purchased LS19A2..in 2014...water drips on right side...service guyz didn't solve issue during warranty.. I fell sick..was not in position to concentrate on this issue...AC was not used for some time...nw I am back to find same issue..technicians coolly day, this model collect s dust in second tray..which is inside machine...only tech guys can do it..it means we hav to call thm every 3months..cool I buy a defective product and I hav to shell...

Sir/Ma'am

I have purchased a split ac FLS13MA5 Regarding that issue I called[protected] & I was shocked that Abusive behavior by all Customer Care Executive Of LLOYD ELECTRIC & ENG LTD
. I called at 6th Apr 2011 10.30 am from [protected] 2 times female executive just disconnect the line & male executive didn't give any response and Abusive behavior.....

I REQUEST ALL CUSTOMERS...

Dear sir

Actually I was purchased the air condition of Loyd company since previous year but current session my Air condition not working properly also I am complained the Service center but still situation is same after that I am writing the complain to you with hope so please do the needful ASAP.
My Complain ID see below:
[protected] On dt. 28 March 2025

Regards
Umesh chandra

Screen went blank with solid colors after one week o[censored]se. No resolution yet. Technician tried for 1 hour

My AC is not working since last 18 days, I had registered a complaint 15 days before. Technician visited and told us that the indoor PCB is malfunctioning and we ordered the part and ask him to replace it ASAP. After waiting 14 days the technician came and change the AC with new PCB but still the problem not resolved. It is showing E5 Error. Then the technician told us that the problem might be in outdoor PCB and we need to change it which will cost around 14K and also we will not get any warranty of that part. Even we register a complaint in customer care for better consultation and the representative told us that a senior technician will visit and resolve the issue within 48Hours. But it is 72Hours over but nobody attended still. We are facing serious problem for that. This type of nonprofessionals commitment is not accepted at all. After raising the issue so many times nobody from the company side is not taking any accountability. Worst Product with worst Service facility.

I have purchased Lloyd Ac on 14 May, 2023.. From 2 month of purchase Ac is facing multiple issues like water leakage, cooling and many more problems regarding the compressor like noise. I have called customer care within guarantee period but no issues resolved now it’s being a year guarantee period is also gone…now they asking for customer charges for the service…when my issue is not resolved in the 2 months of purchase then why should I give customer service charges. Kindly change my product otherwise I Will take the action against the company.

I purchased Lloyd AC from flipkart with Order id-OD[protected]
and brand code with GSL1813FWBEW
in date of 28/may/2024 but after the 4 days of installation, i am facing cooling problem i complaint 15/jun/ 2024. but after 20 days still i am waiting for the technician, when i called to customer care helpline number [protected], they said i will raised your complaint so we will solve it shortly and now still said same thing to me but no one come to my house to see the problem and solve the problem. So i am very unsatisfied from the Havells company that provide very poor service to their customer.

I'm writing to express my extreme disappointment with a recent purchase of 3 Lloyd ACs (Havells brand) from Vasanth & Co's Madurai branch on April 29th, 2024. This has been a nightmare!

Faulty AC from the Start:
One AC seemed faulty from the beginning. Vasanth & Co sent technicians from Jeya Selva Electronics who seemed clueless. Their 12-hour installation raised red flags. Worse, they "fixed" the faulty AC without mentioning the issue!

AC Not Working & Leaking Water!
The next day, the disaster unfolded. One AC wouldn't work at all, and another leaked water! We contacted Vasanth & Co immediately.

Unsatisfactory Service & Broken Promises:
Days later, Jeya Selva sent technicians who moved one AC (space issue) and refilled gas in the faulty one, claiming it was fixed. They also "fixed" the leak temporarily. Both problems came back soon!

More Delays & Unreliable Fixes:
After weeks of pleading, more experienced technicians arrived. They fixed the leak but for the non-working AC, they just refilled gas again – a solution we couldn't trust.

Replacement Request Ignored:
We requested a replacement for the clearly faulty AC, but they insisted on "fixing" it before closing the case, despite our minimal use due to the malfunction.

Problem Persists & AC Taken Away!
Finally, a technician diagnosed a problem within the faulty AC last week. He took it away, saying a replacement needs Havells' approval!

A Month of Waiting & No AC!
It's been a month since purchase, and we're still waiting for a replacement AC. Calls and inquiries haven't helped.

We Demand a Solution!
This experience has been unacceptable. We demand a full refund for the faulty AC or a complete replacement with a new unit. The delays, incompetent technicians, and faulty products have caused immense stress.

Please Help!
We look forward to a prompt and satisfactory resolution. Please share any advice on how to get this resolved!

I am writing to express my extreme dissatisfaction with the service I have received regarding my malfunctioning LLOYD AC. Despite filing a complaint 15 days ago, my AC has not been repaired yet. This has caused me significant inconvenience, especially during the current heatwave, with temperatures consistently above 45°C for the past month.

I have been a loyal LLOYD customer, having used your ACs in the past without issues. However, this recent experience has been highly disappointing and frustrating. I have made numerous calls to your customer care, field executives, and even the manager, but no effective action has been taken. Each time, I am assured that the issue will be resolved the next day, but no one has shown up to fix the problem.

The lack of response and action from your service team is unacceptable. It seems that LLOYD's service in Kanpur (Uttar Pradesh) is severely lacking, and this has been nothing short of a distressing experience. I am beginning to regret choosing LLOYD again, as other companies provide prompt service and resolution within a couple of days.

To make matters worse, there is a sick person in my home, and the extreme heat is severely affecting their health. This is now not just an inconvenience but a health emergency.

I have sent emails regarding this issue, hoping for a solution. I request immediate attention to this matter. Please ensure that my AC is repaired without further delay, as the ongoing heat is unbearable without a functioning AC.

I expect a prompt and satisfactory resolution to this issue. Kindly treat this as an urgent matter and ensure that necessary action is taken immediately.

Not work properly

Hi team,

As I raised complaint of split AC, however technical visited house and took advance of rs 550/-. Till now technician is not contacted with us. And status is showing a closed. Request to please assist us.

Service request no: [protected].
Technician phone no: [protected]

Thanks & Regards,
Renuka.

Showing error E6.
raised a complaint on 13 th then no response and second complaint raised on 18th then also no response

Yesterday our AC was working properly But today as we started Ac display was not showing and even not working

My Lloyd Split Convertor AC 1.5T suddenly shows E6 Error and cooling stops on 5th May night. Raised the complaint on 6th May morning through Reliance Digital from which I bought in Oct' 2023. After repeated follow up, with great difficulty to reach the rouge Customer service, the technician attended today i.e. 8th May at 8 pm without any details of the complaint, which is clearly given on the complaint a E6(as can be seen on the attached WhatsApp screenshot). After checking
diagnosed as pcb problem and need to be replaced. Collected the KKG code saying without which the part cannot be booked. Also said the part may take 7-8 days depending on the availability. This kind o[censored]nprofessional customer service of the
Lloyd/Havells is unacceptable. God knows when the part will come and the AC will work again on this heat wave.

Service request with reference number [protected]

I am writing to express my disappointment with the service I have received regarding the installation of my Lloyd Air conditioner. According to our agreement, the installation was supposed to be done by your company. I raised a service request with reference number [protected], but it has been four days and I have not received any communication from your company.

I am extremely frustrated with the lack of response and the poor service I have experienced so far. I have called your customer care multiple times, and while they assured me that the issue would be resolved and escalated, it seems like I have been misled. I have a simple question: why would you sell a product if you cannot fulfill your promises? It is unfair that I am unable to install the air conditioner from an external source due to warranty restrictions imposed by your company.

I must say, I have never encountered such pathetic service before. It was a mistake on my part to choose a product from a company with such a low standard of service.

I expect a prompt resolution to this matter and would appreciate a response as soon as possible.

Yours sincerely,

Manish Nair