Loop Mobile Complaints & Reviews

Dear Sir/ Madam, I had purchase a loop sim card from a distributor and when we sent the documents for verification the Loop people are saying that they can't register a sim without the last name. My issue is that as we don't use last name then how can we give our last name. We also submitted the documents like Adhar card and on the Adhar card the last name is not mentioned because we don't use last name. As Adhar card is today's big proof of Indian citizen and it cannot be wrong then how can't these people say that we can't register your card and they rejected our documents and now its been 3 weeks now and no call response from them. Distributor took our money and these people are not responding.Now if we don't have last name then should we stop using mobile. Please help!!!!!!!!!!

I am a customer for LOOP Mobile from past 8+ years . But the service has been degraded from years. They call them selves as Mumbais No 1 network. But doesnt seem to be true. All fake promises. I have wasted a lot of money with this service provider.
Below are the issues I am facing always:
1) They disconnect the mobile phone without prior Notice
2) The customer care is not at all educated
3) The system from customer care side is always down
4) They ask for forgiveness but they are never sorry.
5) Range issues all around
6) Data plans are cheap but never able to use it properly.

Request you to use any other provider but never go for LOOP. Worst ever service provider

I was took the loop mobile service, but after few days my SIM card was lost & i had registered complain to block the SIM & i have cleared that i'll pay my used rental bill & i want deactivate the SIM card service.

But some of the loop mobile dealership is forcing me to use that number service but i have cleared that i don't want to use that service, again the dealers are irritating & forcing me to use that.

whichever calls im getting that Numbers are as follows.
+[protected]
+[protected]


So im requesting to stop this
Thanks & regards.

Hi,

My account number is 6.118068.10.00.100007

My service was disconnected again.
The reason i was given is, My due on the previous bill of around Rs.250 was not paid.
As you can see, I have paid over Rs.1000 last month.
I checked by calling 198, i was told that My rental was Rs.549 per month and there was a Internet pack activated for Rs.299 per month.
I have no idea who activated that.

I get unlimited GPRS with this Rs.549 plan.
Why would i need extra pack.?
I was also told that the data pack was activated on 1st June.
So, I have been charged Rs.600 extra + taxes for a service I did not even need and was added without my authorisation.

I have spoke about this 2 days back when I called 198.
Yesterday I got a call asking me to pay the bill, I also explained this at that time.
I told both of them to make sure that my services are not disconnected.
But still my number is disconnected even after I paying what I have to pay.

I have been facing a lot of issues.
I am not gonna let this go anymore.
Please make sure my issues are resolved before I take this up with Consumer Court.

Thanks.

My account number is 6.118068.10.00.100007

I realised in less than 2 months that it is a big mistake to move to Loop.

I'm given a 500 Rs credit limit but I'm on a Rs.549 per month plan.

I was told i would get 1500 mins of calls (Local an STD) free per month.
I was not informed that I have to pay for the calls I make and the free minutes will be deducted in my bills.

I have actually started using this number only this month and I have paid Rs.400 last week and Rs.400 this week.
Till now I have paid Rs.1100 from the start of the month for using the number for 16 days.

Why do you call it a postpaid with a monthly billing option when I have to pay every week.?

I was told i would get 1 month rental waived off.
It has never happened.

I paid Rs.400 yesterday morning because my services were barred.
Till now it has not been re-activated.

And when i try to call 198, my call is transferred to prepay.

I was left with no service even after me paying my bill more than what I am supposed to pay.
I'm on a 549 monthly plan. But i have paid twice the money till now.
But i'm not able to make calls from my mobile even after paying more than what i'm supposed to pay.

Never choose Loop again.
Thanks..

Dear sir, i am Prashant k.mhatre, i have a complaints to register againts Loop mobile services. the complaint was in my post paid number ([protected]), bill amount of rs-160/- for the month of june. i made a call to customer care for my bill details. they said you had a extra charge started from this month ie rs 49/- for national roaming. i said that why you had started this services to my cell number without my prior consent,they reply that we loop mobile had given call or sms on 1st july for your confirmation.i said that i had no idea for call or sms & i have no given any confirmation to start this services to my number. so i request to you pls stop this services to my number as given above, & reverse my bill amount as per regular basis.
thanks.
16/07/2013.
if not possible to solve my problem,ok, but i not going to make any type of payment towards this month bill
.

Hi my name is Vaibhav n. jagtap residing in ghatkopar .i am studying law in d.y. patil law college . knowing the rights of a consumer i thought this was the best way to get this issue in the eyes of the public and hope for some solution for my harrasment. i m a loop mobile customer for about 8 months . i received a bill stating a usage of rs 2554 in 2 days time on 14.3.2013 this usage was incurred under the VAS (value added service) basically it stated that i had a usage of internet of two days charging rs 2,300 which was completely vague . as i had an internet plan of rs 100 . which they had not accounted . i refused to pay the excess amount at the customer care center to which they agreed and told me to pay the remaining amount , to which i agreed and paid . to my shock after payment of the bill . the loop mobile dissconnects my service without even giving me a prior intimidation. to which i called up their customer care seeking for answers to which they dissconected my phone several times.. suddenly i got a call back saying i get to pay only 50% of the amount to which i completly refused because it was wrong !. in the next following 2 months even after the suspension of the network they were charging me with the rental of rs 150 ! i was continuosly harrased by the company with innumeruous phone calls at any time stating to pay various amounts ! today at 31.5.2013 i again got a call from loop mobile stating the non-payment of bill to which i addressed the problem to her in detail she first agreed to what i said stating to give a call back .... i agreed . after a couple of minutes i get a call back stating that its not the internet usage rather its the calling charge! i was shocked here that as i had the hard copy in my hands which stated VAS to be rs 2554 after telling her to check into her system she started giving excuses that it is the calling bill or sms bill or net bill...! to which i said that i am ready to pay as per my plan + the internet plan which accounts to rs 200 to 300 as all my previuos bills. to which she replies that donot complain if we file anything against you. !
to my horror this is clearly infringing my right to life! Their has been a great harrasment and mental agony for me. why should i pay a bill which is wrongly calculated ! it is the loop mobile company's fault for which i deny to pay.
I am expecting a lot from this website as i am using it for the first time .. please give me my right!
This is my loop no. [protected]
you can contact me on [protected], [protected]@gmail.com
Thankyou

my mobile no. is [protected]. i am using postpaid connection of Loop mobile from last more than year. now in last month bill they charged extra charges of 366 Rs (Internet calls) i called customer care for confirmation they told me we will back with details. they never called i again called & asked for the details as well nail them regarding that i never used internet connection even i never keep on data setting on my cell. i just told them i want details of that when i used internet & what i used in that. they are unable to give that & after few days they today they Stop my outgoing service even i cant call customer care from my cell & today i paid exclude 366 Rs. i made payment of 428 Rs before 3 hours. i got much loss today because of Loop mobile.

Hi,

I ported my mobile from idea to loop. At that time I clearly said that I want to have 2B-99 rs plan for internet as I had the same plan. Even repeatedly telling to the loop guys it was not activate. Now my mobile bill went to 2500+. You guys disconnected my cell and I lost contact for a day.

Now as usual I called to the customer care where I was told to pay 500 and give my complaint to the Loop galary. I paid 500 online and went to loop. There i was shocked when I was told to pay all the amount.

This has happened even after repeadedly confirming the data plan as I was using 2GB plan from previous service provider.

Please return me back my money by calculating the data plan from the start of my service.

On Wed, Apr 24, 2013 at 1:16 PM, Pankaj Baradia <pankaj.baradia.[protected]@gmail.com> wrote:
Dear Loop/Media Authorities,

I would like to notify the following illegal/unfair practices by LOOP MOBILE to your notice:

1st Contradiction: Unlike as quoted by you, since the 2nd week of April 2013, the referred number ([protected]) has NOT been on roaming..I don't understand how the bill jumped from INR 1504 to INR 3821 to INR 4321 between April 13th & April 15th. If you retrospect, the average bill amount ranges from Rs. 300 to Rs.500 for the number!!

2nd Contradiction: Either your systems are dubious & fraudulent or its just a purposeful tactic of making extra bucks by generating incorrect bills REPEATEDLY, thinking the customers are negligent. In the benefit of doubt, I have already settled all my so -called "past dues" (which you noticed only 4 months later & it was not to my satisfaction) till March, 2013. However statement for April 2013 reflects a pending payment of Rs. 123.06. This is nothing but corruption, in my view, as its been a repetitive activity.

3rd Contradiction: Even the current un-billed amount on [protected] stands at over Rs.1500, I have no clue how?? Should you suggest its because of our GPRS usage, I would like to mention that our usage pattern has not changed at all. You may anyways deactivate the GPRS service on the number with immediate effect, till this issue is resolved.

4th Contradiction: Since the number was to be on roaming between 27th March & 6th April, we had walked into your gallery in Borivali West (as there was no answer on Customer care) to inquire about the roaming charges in UP, Delhi & Haryana. We were told if you are using the Trunet 199 plan, the charges will be same as your usage in Non-Roaming zones & there is nothing extra on roaming for postpaid. In spite of insisting, we were not given any document explaining the charges, however the executive assured us of the correctness of the information.

With the above contradictions, he is what I intend to do:

1) I urge the PRESS/MEDIA authorities to please take this up extremely seriously in the interest of many others (customers) who do not have access to you for highlighting such unlawful practice of the telecom operator.

2) I shall also be uploading this on other Blogs & Social Networking sites to reach to the masses & spread awareness among the public.

3) I am fed-up with the insistent issues with LOOP since almost an year across Billing, Network, Roaming, etc..It clearly indicates your disrespect for the association & hence we wish to discontinue the relationship for all our numbers (6-8) at the earliest.

Best regards,
Pankaj.
(HP): +[protected].

Mr Tushar B. Waghmare Mobile no. [protected]
I have told your customer care assist plenty of times to deactivate my BIS 399 plan which is accessed in blackberry handheld but still your people has not done it and have charged me again for the same plan i have spiked With Mr. Dhananjay, Mr. Hashim, Mr. tanmai, Mr. Maqsood Ms. kalpana, Ms. Mehjabeen S Mr. Nabil K. Mr. prakash. for the same. and please credit my amount of Rs 399. and deactivate the plan so i can access the other plan and can surf Internet i am unable to do so.hope will not suffer more. my name is Mr. Tushar B. Waghmare no. [protected]

i was using loop sim card from last 6 years, due to their recent unsatisfactory services i was planning to port my number to other service provider and for that i requested LOOP Mobile Services to proceed futher but after 2 days i got one message from them, that your proper documents are not with us so we are deactivating your sevices and finally they deactivated my service on 25/3/2013. Now, if they were not having my proper documents they must have informed me earlier, why are telling me this thing when i want to port my number. So now i am helpless as neither i can't use, nor i can't port that LOOP Mobile Number[protected]. Kindly do the needful ASAP.
My email ID is - [protected]@gmail.com
Alternate Phone Number - [protected]

I have purchased Loop prepaid sim card [protected] at cost 100 Rs. On 2 April 2013 after submitting the required documents (photo, address proof, ID) . Now its about 12 days ,still Loop company not activated my prepaid sim. I didn't get proper response on their no. [protected], [protected], [protected]. The company didn't responded about the reason why they have not activated the sim too. Please activate it soon. Thank you
My email: [protected]@hotmail.com
Contact No: [protected]

Loop Network one of the Worst network I have ever used, they are tottaly deteriorating with the service day by day. Hence, because of this reason I decided to Port out to Vodafone Network. I was a Loop Network user (My Bad) Since past 3 years. The day when I decided to Port out they started showing their true colours.

Vodafone guys submitted my documents to Loop (as a normal procedure while Porting). However, Loop sends me a Msg saying that your Address is Incorect and Suspended my Network without even contacting me ATLEAST once.

I was wondering, I had provided my documents 3 years back and I was using the service without any problem. All of a Sudden when I try to Port out of my number from this Crap Network they come up saying that the Address is Incorrect (Tottaly ).

If I get a Chance, I would Sue Loop Network for Suspending my Network without even contacting me and Harrassing me mentally to re-submit the documents for no reason.

I M MR.NELSON .L. ANDRADE FROM DOMBIVLI,THANE I HAVE THREE LOOP MOBILE CONNECTIONS WITH ME BUT THERE IS ONE CONNECTION WHICH IS ACTIVATED BUT DOES NOT GET OPERATE IN THE HANDSET, SO TO UNDERSTAND THE PROBLEM I VISIT LOOP MOBILE STORE IN DOMBIVLI BUT THEY DID NOT GAVE THE PROPER ANSWER.SO TODAY ON 12TH MARCH,2013 I CALLED LOOP MOBILE CUSTOMER CARE CENTER ON 198, THEY TOLD ME TO VISIT THANE GALLERY FROM THE COMPLAINT BUT AS I STAY IN DOMBIVLI I CAN NOT VISIT THANE LOOP MOBILE GALLERY FOR THIS PURPOSE. EVEN I PAID THE BILL OF RS.86 EVEN WITHOUT USING THE SIM-CARD. SO I REQUEST YOU TO CHECK THE CONNECTION AND THE PROBLEM OF THE SIM-CARD.
DEFECTIVE SIM-CARD NUMBER :-[protected] SIM-CARD NUMBER :[protected]
MY CONTACT NUMBER:- [protected],[protected].


THANKING -YOU

I have bought a New Connection of Loop Mobile Prepaid my mobile number is [protected] they offered me 1GB trunet GPRS free but I dissappoint by the speed of GPRS I got only 0.6k/s to 1k/s some times only I have registered complaint in 198 but there is not any satisfying result for me so I kindly request to them who thinking for buying Loop Mobile prepaid

Dear Sir / Madam,

I have been using loop mobile for 4 years. It's always been a network problem with a loop so finally I decided to Port out of the loop. Yesterday 16th Feb 2013 I called customer care and I asked them how to port out they sent me information and I applied them with the request that I want to port out. After that I got a reply from loop mobile with the port no., today 17th Feb 2013 I got a call from loop mobile services that why you want to port out they almost convinced me to stay back but I said no to that. After saying no they told me that you have to use Loop service for more 90 days. They informed me you have to come on base Plan and after coming you have to use loop for 90 days. When I called to Customer care they didn't inform me about this. So on this they told me we were having two different department they don't know anything about this. This is ridiculous. Customer care doesn't know about this it is unbelievable. Every other mobile service provider gives portability service within 7 days then my question is why can't loop ?
I need a justice in this. I need to port out as soon as possible. Please help me with my problem

With Kind Regards,

Kaushik Vedpathak
[protected]

Dear Sir,
My no. is [protected]. My last recharged was i think 1st February the amount of Recharge is 30Rs.But my account in 3Rs and So on As per my knowledge i have 4-5 calls during his period & I have gone i mohd.ali road branch gallery but i have not give the proper information.

Plzzz Sir I hope my balance is credited in my account.

Your Customer Sir
Shaikh Sufiyan

Loop mobile has sent the incorrect final bill for 4 days, from Dec 17 to Dec 20, 2012 amounting to Rs. 246 in which the internet rental is charged for Rs. 99 instead on pro rata basis. Also fixed rentals are charged are on higher side. My Cutomer Id is : 2235130,
statement number is : [protected] and my mobile nos is [protected].

Their collection department is following up and pressurizing for payment. Request to help for the same.

Regards,
Maulik Shah
Mumbai

Total of 150 Rs deducted from my account. Reason given by the company that SMS sent by me was wrong so a service that i wanted (internet activation) cannot be activated but they activated a new service (caller tone). If my SMS is wrong how can any service get activated? Beisdes 75 Rs was cut twice, reason accoridng to them I sent the message twice, which is not true. Besides, if one service is active on the phone how come it be activated again and money be deducted for that.