Loop Mobile Complaints & Reviews

I had recharged my no. [protected] by INR 222 today noon. and athen gone for sms pack of 27. But 54 got deducted. When called at customer care. they say that the server is down n system is getting updated and all things. After calling 5 times at last they told me the reason that the package got renewed. the amount that was deducted was twice the actual amount. when asked to take the complaint the agents say they cannot launch the complaint...

Hello This is Suraj Chavan
Recently i bought new Loop Prepaid 2 Connections with an MGM Plan
in which both no can call n messaging in free of cost for LIFETIME Period
& internet 2 gb each for Three Months
This no. are on my wife's name. Her name is Supriya Kadam
We activated DND also
but now few days daily my balance deduct rs 5 rs10
so i want to ask u why this deduction if i have...

I recharged with rs.29 on my no. which is [protected] on 12th june, 2012 at around 11 am. But my net plan was not activated till evening, so i called Customer Care no. (198) to enquire about the same. I was informed that the 29 plan was terminated by the Loop Company itself; but they told me that instead talktime of the same amount will be transferred in my account. But now 24 hours past still there is no change in my balance. I had also recharged...

I have been using loop mobile for past 5 years or more - even being a customer for so long does not give me any advantage - i might as well change my service. My outgoing was barred today as i got busy with work and did not find the time to pay the bill - but with in two hours of my service being barred - i went and paid my bill using a debit card - i was told by the staff that my outgoing will be released in 45 mins as phone is very crucial...

I am Service Receiver of Loop Mobile, I have faced problem o[censored]nnecessary Balance Deduction for those schemes which i have not asked for like Ring tones, Wallpaper etc

Recently they started deducting Rs.1/- for some Wallpaper Scheme from 14th May 2012 i wasn't aware of this few days back i observed they are deducting my Balance crossed checked it by avoiding use of this sim, i complained for this on 4th June 2012 they...

dear sir my phone no is [protected] my inter net conection is disconnected all of a sudden since last one weak i am regularly going to the gallery n is told it will be done within half an hour but that half hour is not yet over i have given complaint on 800 n 198 as well but no response they just send me the docket no. n keep on saying asvidha ke liye khed hai if they are really sorry then why my work is not i did not expect this type of...

Hi,

Myself RAJ, i discontinued using my BPL no after using 5 year for cheaper rates,
recently i found that the no still exist in system with my name.
so to get the no again i bought a postpay plan to reactivate the service.
I got an invalid SIM, i complained after waiting for another 10-12 days.
Then i received another invalid sim, again after 12 days and i got third SIM which got activated after...

I had launched the following complain with Loop Mobile on March 24, 2012. However, since than despite continuous follow-up have not received any satisfactory reply or apology from the company. Kindly help me in getting a suitable redressal from the Loop Mobile

Ref: Pre-paid mobile Nos:[protected] /[protected]

I had purchased three pre-paid Loop Mobile sim cards in the month of December 2011 as follows:
br...

Dear Sir,
I am using Loop Mobile Service my number [protected] and i am facing big problem. I have received bill on 23rd April 2012 when i checked then i came to know bill is wrong. Bill show that i sent 2600 sms on my other number.But i have not received single sms from my this number. then i have done complaint in churchgate gallery more than 3 times but I have not received any response from that Gallery. I have shown proof that...

Rumi Behram Balsara.
M-45, 2nd. Floor,
Cusrow Baug,
Electric House,
S.B.S. Road,
Mumbai – 400 001.

May 11, 2012.

TELECOM REGULATORY AUTHORITY OF INDIA.
New Delhi.

Email. :- [protected]@nccptrai.gov.in

Sub. :- Porting.

Dear Sir,

I...

Im user of Loop Mobile my no-[protected] im using net in my mobile when im downloarding video song it nt hapens thats why i called customer care on 6th may 2012 regards net downloard they told we are taking ur request and on7th may by 11am u will receive call from are technical deptment i didnt receive call till8.30pm again i call customer care but again they are telling with in 4hour u will receive call how many tme i call no response...

Hi,

I am under plan wherein mobile internet and instamail is free. but for the month of March 2012 they have charged excess approx. Rs.1000 towards mobile internet.

I have extensively used emails, and wap site which i have been using even in previous plan as well.

I have changed to this plan from dec 2011, every month after complain them i used to get reversal.

this month, again...

I did my loop mobile recharge on 24th april then I want to activated my internet plan that is called true net 98.I used *555# ussd code for activation but I got response like your request has been not proceed and I exit from that menu and after half an hour I got message from loop mobile that ur request has been accepted & u charged 98 rupees for the same,then I checked my balance then I came to know that they deduct my balance twice,I...

Loop service provider activated unnecessary calltune to my mobile no. [protected] by itself. & when i call in customer care they didnot give me satisfy service. my callertune activated 1 one 20th march on that i can give refund of Rs. 6/- or 5/- against balance deducted rs. 7/-. on 22nd March against another callertune activated from loop mobile, which can be charge me rs. 16/- after my compaint again & again they refunded me only...

Loop mobile is providing very bad service or every mobile network service providers are doing the same thing.
Additional value added services are getting activated automatically without any participation and charging for them without any indication.
I had recharged for Rs222 and they activated some services like live Aarti, wallpaper download service, etc. I had called to their call center also but they are not entertaining....

Eventhough my submittion of my Govt. Staff Identity card to staff in Dadar Gallary. They insulted me and harrased me to come several times to their office. I complained the matter to the customer care of Loop Mobile. They responded me that they can do nothing in this matter. The opening time of the Shop was shown as 10 A.M. I came to the shop at 11.30 A.M, One person alone sat their and told me that we wer manager of the loop mobile...

Dear Sir, My loop mobile number is [protected]. I had gone to your loop mobile service center at Parel (Bhoiwada) for pay my outstanding bill amount. That time i gave him my debit card & he swapped my card but unfortunately their machine was showing processing.... he told me our machine is not working properly if you have cash then you can give us. I gave him Rs. 1000/- & my bill amount is 837/-. He gave me balance money with receipt....

To,
The loop mobile (India) Limited.,
127, Manmala tank road, Taikalwadi, Mahim (W) Mumbai.
400016.

Sub : To have a fair practice code of conduct and installation of cctv camera to capture strange behaviour of staff of loop mobile at mahim branch.

I, sanjay visited the customer care centre at mahim having mobile no would like to give sequence of tasks taken place and the behaviour of the...

Dear Sir,
Before few days I have purchased Loop mobile’s pre paid connection with mobile number [protected] (MGM) and after activation I have sent a sms from another loop number ([protected]) to 50505 (Tollfree number) with following details.
CUG [protected] universal number of [protected]
This sms got delivered and I got confirmation message also mentioning within 24 hours services will activate.
As per Loop Mobiles...

Customer service is & this wallpaper service is forcefully activated by loop mobile on my no.[protected], which is totally unfair on their side.also i talked to their customer executive in mumbai branch multiple times & his reply was disgusting. Daily from many days they are reducing my balance by 1 or 2 rupees. After stopping this service also they are charging me. This is ....