Loop Mobile Complaints & Reviews

My number is [protected] and i have recently migrated from prepaid to postpaid and where I am using Super Value 99 plan which has 200 minutes and SMS free and 1 GB GPRS free. Now my credit limit is set as 750 by loop mobile. Exucutive from loop mobile care has said that all these free bees will be charged initially and then settled when the bill is generated. I have used 60 MB of free data and my 90% limit is already elapsed. Now if I use 10 MB more data my services will be discontinued. Also if I settle my unbilled amount now and I want to use 1GB free data I will have to pay 10000 rupees to loop mobile which will be blocked because loop mobile has set my credit limit very low and because the system is faulty.
I am not going to pay unbilled amount for the free bees and end up blocking 10000 rupees. Please correct your system or increase my credit limit. Also as Aiyappa was not able to help me , I asked him to connect to seniors but he said they were busy so I asked him to register a call back on which he said he has registered a call back and I will be communicated in 4 hours but it never happened. Its very poor service loop mobile is providing their customers

sir , myself amol my mobile number is [protected] i lost my sim card in my home only but the network provider is saying that u have to launch a complaint in police station but what i have to say in police station that my sim is lost in my home only? also many network are provide that sim instantly,i m customer of this network from 7 year ,the sim card is issued on my brother name shreekant naik,so help me
for further contact my email id is [protected]@gmail.com
thank u.

hi
my loop mobile number is [protected]. Loop providers disconnected my service.so i asked them about the details of my bill.but they are not providing me the details.they are saying that the details will come to know after generating the bill.
so please help me out. my email id [protected]@gmail.com
thanks

Mobile no. [protected]
Name Mangala Narayan Bhandarkar


Hello Sir,

For my bill dated 14/8 is showing Amt payable Rs. 6386.5 which is 6 times more than my average bill till date.

1. Last year also I hv faced the same problem but after taking up the issue with RM, He, with great efforts, had arrange to return me Rs. 1200/- of excess payment . You can check the history for that.

2. Since last 12 years I was using loop mobile service and now I hv stated using internet service from last 1 year and my total average bill coming to Rs. 1000/- only.

3. While checking with my usage time, when I notice the excess amount of generation, immediately I called up on 800 (customer call center)but I was asked to wait till bill generation date which is 14 of every month.

4. So i was waiting but, suddenly I m getting message to pay Rs. 3750 immediately for over usage. Again I contacted 0n no 800 and same excuse I was recd and advise to pay the amount in advance if any excess amount is there den it will refund later on. so I forced to pay Rs. 500 in advance.

And now I got the bill of Rs. 6386.50 which is too too high for me. If the company is charging me like this den it will be very difficult for me to use your service at this charges and even you ask me to pay it in advance.

5. While complaining abt this, they said that we hv checked ur account and its all charges against ur usage only so I hv to pay all this charges.

5. They, then blocked my SIM card and calling my brother every ten min, whos no i hv given as reference / alternative and harassing him for non payment.and saying that I hv switched off my cell.


Pl help.

Regards
Mangala

I MR SUNIL NAIK LOOP COUSTOMER MOBILE NO [protected] HAS ACTIVATED DND BUT STILL I AM RECEIVING PROMOTIONAL MSG I CALLED UP 198 CUSTOMER CARE REGARDING THIS ISSUE THEIR EXECUTIVE MR AMIR SAID OUR SYSTEM IS UNDER UPDATION AND CANNOT HELP ME WHEN ISAID I WANT TO SPEAK TO HIE SENIOR HE REFUSED SAYING SENIOR IS NOT AVAILABLE AND THEN HE SAID I CAN HELP AS THE SYSTEM IS WORKING NOW HOW MUCH THEY LIE THEI SENIOR MR MARUTI SAID UR COMPLAINT IS UNDRER PROCESS AND WOULD BE RESOLVED BUT IT IS STILL NOT RESOLVED 20 DAYS HAVE PASSED I A FACING THIS PROBLEM AND CONTINUOSLY RECEIVING MSG EVERY 5 MINUTES FROM LM-658800 LM-651000 [protected] PLS HELP ME

THANKING YOU
SUNIL NAIK

On 16 th oct i recharge with rs 11/- at 11pm but in next morning check the bal it was only 0.27. How it is possible. I didnt make any call without that bal was deducted. My mobile no. [protected]

----- Forwarded Message -----
From: Gajanan Omkar <[protected]@yahoo.in>
To: "mobile.[protected]@loopmobile.in" <mobile.[protected]@loopmobile.in>
Cc: "achintya.[protected]@gmail.com" <achintya.[protected]@gmail.com>
Sent: Wednesday, 26 September 2012 10:05 PM
Subject: Fw: [protected] Complaint Letter for the Rejection of PORT OUT Request

Dated :- 27/09/2012 (Thu)

To,
Jitender Gill.
LOOP Mobile,

Ref.:-Unique Porting Code is LM346114, MOBILE [protected].

Respected Sir,

Find herewith the details of the LOOP Mobile utilized under POST PAID Plan,
which would have been overlooked by the team.
I have completed '90' days 7 evidence is given below with accounting details &
hence forth the OBJECTION of not completing '60' days with Donor Operator stands null & void.
So Kindly clear my ways to PORT OUT to Vodafone at the earliest as my Billing cycle
for current month ends as on 30.09.2012.


Thanks & regards

Shashank Patankar
[protected]


Enclosed :-
Account Details


RATE PLAN CSP 199
BILL CYCLE 01-AUG-2012 to 31-SEP-2012
CURRENT OUTSTANDING 0
DUE DATE 16/09/2012
CREDIT LIMIT 1000
AIR TIME Airtime as of 18-SEP-12 10:52 AM is 194 pulses.
CURRENT RATEPLAN TARIFF DETAILS Monthly Tariff fee:Rs.199
Call Charges:Outgoing Local(in rupees):To Loop Mobile= 0.10,To other mobile = 0.30,to landline= 0.40,std = 0.50
SMS CHARGES (in rupees):Local : 0.30National : 0.40International : 5.00

Last Payment Details
Last payment Rs. 263 /-

Last 3 Invoice Details
JUL-12 Rs. 195 /-
AUG-12 Rs. 243 /-
SEP-12 Rs. 263 /-



----- Forwarded Message -----
From: Mobile Assist <mobile.[protected]@loopmobile.in>
To: Gajanan Omkar <[protected]@yahoo.in>
Sent: Wednesday, 26 September 2012 4:06 AM
Subject: RE: [protected] Complaint Letter for the Rejection of PORT OUT Request

Dear Sir,

This is with reference to your communication addressed to us with regards to your Mobile Number Portability related concern .

We wish to inform you that as per your complaint for the Rejection of PORT OUT Request you have not completed the 60days with Donor operator (LOOP) after completing the 60 days you can port out to any other operator.

Trust the same is to your satisfaction. Thanking you and look forward to your continued patronage.

Regards,

Kindly go throw the below trial up mail for my graveness.
On my very first mail dated 18th Aug 2012, I received a call from your side explaining me on my uses, after a short conversation the lady told that she will get back to me on the same. Since then I was waiting for the revert. On 25th Aug 2012 I received an E-mail saying I need to pay the whole amount, I dint agree to this and so I replied… (Kindly refer the trial mail for the same).
At last I received a call from your end on my mail dated 8th Sep 2012. I had a healthy conversation with the leady representative… again this I was promised that she will get back to me.. but till date I dint received any mail or call from your end.
My requests to you hear is
 To settling this issue at the earliest.
 Since my service is deactivated I should not be charged for this month.
 And most importantly I should not be panelized for the late fee .., as I am still waiting for your final revert.






From: Shailesh Lovlekar <[protected]@gmail.com>
To: Mobile Assist <mobile.[protected]@loopmobile.in>, redressal.[protected]@loopmobile.in, appellate.[protected]@loopmobile.in
Cc:
Date: Sat, 8 Sep 2012 22:16:42 +0530
Subject: Re: Ref: Loop Mobile No. [protected]
Is there anyone who can help me out..???? OR shell I assume that Loop Mobile don’t require any more customer???

May I know why there is no revert on my mails????? Even when I am trying to call your customer care, I have been told that the complaint has been raised and given docket no: DOC-SR-[protected] & DOC-SR[protected], but have not received any call or solution.

Why the service for my number ([protected]) was cut off without intimation???

Again I repeat my words, if you guys wish to disconnect the service then do the same for both the numbers ([protected]; [protected]), send a fresh bill for both the numbers and please share the port number so that I can use the same number with some other service provider.


Regards,
Shailesh Lovlekar.
[protected].
[protected] Forwarded message[protected]
From: Mobile Assist <mobile.[protected]@loopmobile.in>
Date: Fri, Aug 31, 2012 at 6:25 PM
Subject: Response To Your Email
To: Shailesh Lovlekar <[protected]@gmail.com>

Dear Subscriber,

We appreciate your time and effort to share with us your queries / feedback and assure you that we will revert to you within 2 working days.

In the interim, if you need immediate assistance, please call our MobileAssist executives on 198 (Toll-free) for Service Requests and Complaints. For Enquiries call 800 (Toll-free)

Now you can also chat Online and get Queries, Requests or Complaints addressed at your convenience with anywhere-anytime access in real-time. Visit our website www.loopmobile.in to use Online Chat.

Also you can manage your Loop Mobile Postpaid or Prepaid Account using the My Account facility. Get Account Information, Activate & Deactivate VAS Services, Payment / Recharge Options and more. Or discover our easy self-service menu by dialing Toll-free numbers *800# (For Postpaid) or *555# (For Prepaid)

SERVICE ON SMS : Just Send to 50800 (Toll Free)

Service Request Message Code
Activation of CLIP A-CLIP
Activation of Itemised Bill A-IBILL
Activate Voice Mail A-VMS
Activate National Roaming A-NROAM
Activate International Roaming A-IROAM
Activate Missed Call Alert SUBMA
To check the Billed & Unbilled Amount AMT or OAMT
To check the Rate Plan RP or PLAN
MIN Number MIN
Deactivate Missed Call Alert UNSUBMA
Deactivate CLIP D-CLIP
Deactivate Itemised bill D-IBILL
Deactivate Voice Mail D-VMS
Deactivate National Roaming D-NROAM
Deactivate International Roaming D-IROAM
VAS SINFO
eBills - For assigning Email ID Email<space>The eMail ID
eBills - To Replace Email ID Newemail<space> The eMail ID
Emergency ISD Activation* EISD

*For EISD SMS to be sent to 50111 ( Toll Free )

Assuring you the best of services at all times.

Best regards,

For Loop Mobile (India) Ltd

Customer Service Delivery
This is an automated response to your email.
From: Shailesh Lovlekar <[protected]@gmail.com>
To: [protected]@gmail.com, [protected]@loopcellular.com, [protected]@gmail.com, Mobile Assist <mobile.[protected]@loopmobile.in>,[protected]@gmail.com
Cc:
Date: Fri, 31 Aug 2012 18:21:48 +0530
Subject: Re: Ref: Loop Mobile No. [protected]
Can i aspect revert on the below mail at the earliest.
Shailesh
On Sat, Aug 25, 2012 at 2:29 PM, Shailesh Lovlekar <[protected]@gmail.com> wrote:
Kindly disconnect your service for both the number mentioned below, and please send me the fresh bill for my usages till date.
[protected]
[protected]
Regards,
Shailesh Lovlekar

On Aug 25, 2012 1:57 PM, "Mobile Assist" <mobile.[protected]@loopmobile.in> wrote:

25th August 2012
Dear Mr. Lovlekar,
Ref: Loop Mobile No. [protected]

This is with reference to your communication addressed to us with regards to your billing related concern vide our docket number DOC-SR[protected].

We would like to confirm that, we have checked the inbuilt security of the Loop Mobile Systems and would like to state that, your MSISDN Number and the SIM number are unique and is accessible only by you, or those authorized by you to make / receive calls and send Short Text Messages (SMS) from your Mobile phone. Please note that your call and the rating of all Calls / SMS sent happen on-line and as such there is no external tampering.

We have reconciled your account and had forwarded the same to the respective team for a review as per the feedback received, we wish to reconfirm that there is default GPRS usage accounted in your bill. Therefore, the charges levied are genuine and correct. Hence, the same stands payable.

Yours truly,
For Loop Mobile (India) Ltd
Flavie Pereira
Customer Service Delivery
From: Mobile Assist <mobile.[protected]@loopmobile.in>
Date: Sat, Aug 18, 2012 at 11:34 PM
Subject: Response To Your Email
To: Shailesh Lovlekar <[protected]@gmail.com>

Dear Subscriber,

We appreciate your time and effort to share with us your queries / feedback and assure you that we will revert to you within 2 working days.

In the interim, if you need immediate assistance, please call our MobileAssist executives on 198 (Toll-free) for Service Requests and Complaints. For Enquiries call 800 (Toll-free)

Now you can also chat Online and get Queries, Requests or Complaints addressed at your convenience with anywhere-anytime access in real-time. Visit our website www.loopmobile.in to use Online Chat.

Also you can manage your Loop Mobile Postpaid or Prepaid Account using the My Account facility. Get Account Information, Activate & Deactivate VAS Services, Payment / Recharge Options and more. Or discover our easy self-service menu by dialing Toll-free numbers *800# (For Postpaid) or *555# (For Prepaid)

SERVICE ON SMS : Just Send to 50800 (Toll Free)

Service Request Message Code
Activation of CLIP A-CLIP
Activation of Itemised Bill A-IBILL
Activate Voice Mail A-VMS
Activate National Roaming A-NROAM
Activate International Roaming A-IROAM
Activate Missed Call Alert SUBMA
To check the Billed & Unbilled Amount AMT or OAMT
To check the Rate Plan RP or PLAN
MIN Number MIN
Deactivate Missed Call Alert UNSUBMA
Deactivate CLIP D-CLIP
Deactivate Itemised bill D-IBILL
Deactivate Voice Mail D-VMS
Deactivate National Roaming D-NROAM
Deactivate International Roaming D-IROAM
VAS SINFO
eBills - For assigning Email ID Email<space>The eMail ID
eBills - To Replace Email ID Newemail<space> The eMail ID
Emergency ISD Activation* EISD

*For EISD SMS to be sent to 50111 ( Toll Free )

Assuring you the best of services at all times.

Best regards,

For Loop Mobile (India) Ltd

Customer Service Delivery
This is an automated response to your email.
From: Shailesh Lovlekar [mailto:[protected]@gmail.com]
Sent: Saturday, August 18, 2012 11:31 PM
To: Mobile Assist; CustomerCare; [protected]@loopcellular.com; Redressal Mum
Subject: Unnecessarily charged on Internet usage
Respected Madam / Sir,

This is to inform you that I am seriously unsatisfied with loop services.

Today when I checked my mobile bill at loop mobile customer care, I was shocked Loop mobile charged me more than Rs 500 for internet usage, I would just like to know why I am charged for internet usage, for the cell phone which does not support Internet.

I seek a complete waiver for this internet usage.

I hope for your co-operation in settling the issue at the earliest. My cell no is [protected].


--
Regarda,
Shailesh Lovlekar.




--
Regarda,
Shailesh Lovlekar.

muje sep 2012 ka billl 2252 bill mila hai me is baat se santust nahi hu kyun ki mera itna usage nahi hai fir bhi muje itna jyada bill aaya hai

muje lagta hai ke loop mobile ki or se kuch charges add kiye gaye hai

muje yeh loop mobile ka connection nikalana hai kisi or network provide kar lunga


i am used past 3 months loop mobile
i have pospaid connection
last 2 month my bill ammount under 1500 rs
now this time my mobil bill comes 2251 rs
i am not satisfied about this bill amount its veery high ammount comes bill
i want deatail all calls
i think ur site mistak


minhaz loriya
[protected]
[protected]

Respected Sir,
I had purchase 3 connection loop Mobile in the month of may 2012. From the first month i Recd. More bill for value added service, games pack cricket pack and more another packs for which I didn't ask for or sending request to the loop mobile. and for that the are charging me more. most of the times I spoke with the executive of the said company after that i went to the gallery and ask them to deactivate the all services which is charging extra. loop mobile is sending me message that deactivating of services and the very next day I recd message that my cricket pack has been activated and charging me Rs. 30 for 30 days. I didn't Understood that why company forcibly activating the service and charging. that's why customer is not going for postpaid connection. Pl. do the needful

Regards
Anil Velnekar

My mobile number [protected] has been disconnected twice for the reason address negative in a period of 1 month. When disconned first, I called the customer care and got address verified and the line got connected. Again the same reason and phone got disconnected and this time the same reason. Asked why the address got negative in short period of one month and when the same card is old as much as 4 and half years old. Line was disconnected by customer care.

Respected sir,
I have been using Loop Service For almost 1 n half yr since now and before i had once
faced similar such problem form your side of money deduction from my account without my
consent which had stoped in between but since last month i have been again facing the same
issue of deduction of balance from my account for unwanted reason by auto activating
certain packs without my consent. Nor had i received any such alerts or messages
from loop service telling me about the deduction information and activation of new pack.
the total amount of balance they have deducted is Rs 44/- by re activating my
sms pack without my consent. also my rs 5/- have been deducted for some international
message when i hadn't done any such international message. i tried complaining
many a times to customer care about this fault of loop and have visited the
near by loop gallary of prabhadevi for the same but all have turned deaf ears to my problems.
also when you ask them to transfer their calls to their Floor Managers they disconnect it.
the only thing that i am receiving in return is 'sorry' and mere 'neglegance'. I guess loop
company only works on this 'sorry' and 'neglegance'. if not then i atleast expect this email to
work out for me and inreturn get my refund of total rs 49/- as soon as possible. i have already
wasted lot of my time on this and really expect you to pay attention to this.Please do
something about this and give me justice you can contact me on [protected].

Dear sir my loop number is [protected], 2 months have passed i have registered my num
in DND services , but then too i receive unwanted calls and unwanted sms like from LM-
6520252 sms is as follow " Hi dear call karo na aur mujse dher sari baatein karo, main shalu tumhare call ka wait kar rahi hun. dail 52052 milao " and many more this kind o[censored]nwanted sms daily . Many times i had word with Loop Customer care Excutives , but still now no improvement.

I am Jayesh Devadiga, 24 years of age , lives in mumbai.
I have been trying to contact Loop Mobile since the last 3 days, might have called almost 20 times in the last 3 days, not only thru my number buh from my sisters number also , every time when i ask them to transfer the cal to the technical department, dey ask me to hold the line and then it gets disconnected, m so frustrated with this behaviour of loop mobile ,
I have couple of DOC # as follows , SR- [protected], SR- [protected], SR- [protected], SR- [protected], SR- [protected], SR- [protected].
these are the couple of registered # that's i have called from my number , i have also called from other # [protected],
i totally frustrated by the services renders, dey also have activated my Internet scheme buh i cant use them as the Internet is not activated by their end,,
I wants complete resolution for the problem that i have been going thru since the last 3 days ,,

Thanks & Regards,
Jayesh Devadiga,
[protected]@yahoo.co.in
[protected]@gmail.com

Dear Sir


Subject: Complaint against Loop Mobile

I am Nitesh Sangar Mobile No. [protected]

I want to register a complaint again telecom service provider LOOP MOBILE.
I have mistakenly activated SPARSH-ILSF plan in my no.[protected] on Date-22/07/12 for which i have charged Rs.3/3days.and this continuously charging me from last 15 days.
Hence i have deactivate it by the message many times but it wont work.I also visited loop Gallery for the same and register complaint but still it will not be deactivated.

for same i had spoke with the Call center and register a complaint DOC-SR[protected],Dated 04/08/2012 & again the complaint DOC-SR[protected],Dated 06/08/2012, but every time they said, we'll deactivated your services in 3 days.
But yet they not deactivate my service and they still charging me Rs.3 on every 3 days.

Please look into the above matter and guide me as to how do I go about resolving my issues.I have already complaint in LOOP mobile gallery.
Awaiting a positive response from your side.

your regards,
name - Nitesh Sangar
mob no- [protected]

Hi am currently a prepaid subscriber of Loop mobile in Mumbai. Recently, I had submitted a request to port out of Loop. I was informed that since I had the Dus Ka Gang plan activated I am not allowed to port out. I will have to first change the plan to a base plan and then after 90 days am I allowed to port out of Loop. I dont understand why I am forced to use Loop for another 90 days when the plan that I had automatically got when I had purchased the sim about 4 years ago was Dus Ka Gang. Please do something about this as this is very unfair and biased.


I went through the TRAI Guidelines on the official website of TRAI and found following Matter:

Grounds for rejection of porting request by Donor Operator.--- A request for
porting of a mobile number shall not be rejected by a Donor Operator on any ground
other than the following grounds, namely:-
12
(a) there are outstanding payments due from the subscriber by way of pending bill or
bills, as the case may be, issued as per the normal billing cycle but before the date of
application for porting;
(b) the porting request has been made before the expiry of a period of ninety days
from the date of activation of a new connection;
(c) a request for change of ownership of the mobile number is under process;
(d) the mobile number sought to be ported is sub-judice;
(e) porting of the mobile number has been prohibited by a Court of Law;
(f) subscriber has applied for inter-service area porting;
(g) the unique porting code mentioned in the porting request does not match with the
unique porting code allocated by the Donor Operator for the mobile number sought to be
ported;
(h) there are subsisting contractual obligations in respect of which an exit clause has
been provided in the subscriber agreement but the subscriber has not complied with such
exit clause:
Provided that where the Donor operator rejects a porting request on the ground of
subsisting contractual obligations, he shall indicate the full details of such contractual
obligations.


There is no Contractual Obligation in a Prepaid, it is Pay as you go service.
The UPC code (LM638915) is valid till 10th October 2011.
The reason for Rejection is not valid. Kindly Help me.

darshiv shah
mob no.- [protected]

sir
me Anil purohit mobaile no. [protected] Jo ki loopmobaile Ka hai.
sir me unka 174 Ka calling plan or 99 Ka gprs plan hai. calling plan me muje 400 call local 200 STD minutes 200 msg free hai. or muje ₹2000 Ka limit diya gaya hai.
Mene unaka 3200 se jyada use kiya hai. is wajah se mera phone band Kar diya gaya. jabki me gprs use kiya tha or usake liye me alag pay Kar raha hu. phir mera connection disconnect kyon kiya gay
a.
your regarding
Anil purohit
[protected]
A-605 ramdev paradise
indralok
bhayabdar(e) thane

Respected Sir/Madam,
I am writing this complaint against loop mobile service due to illegal balance deduction.This deduction happened on Saturday 07/07/2010 between 10:00am to 12:pm on the number [protected].I had approximately 47 rupees in my mobile and when i tried to call it said that i had insufficient balance for this call and when i checked my balance it was 0.06 paise.When i called the customer care it gave my silly reasons that i had surfed internet and the fact is that since one week loop packet data in my area is not working due to network issue and i had also complained about this in the customer care and its complaint number is DOC-C[protected].So obviously if the packet data is not working how can i use the internet on my mobile,therefore the reason given by the customer care executive (Hemant.S) was absolutely silly and was a lie.This is the first time in having this problem with loop and i think the balance deduction of rs.46 was fraud.I also went to the gallery and they said that their system is down and they cannot give any information about this deduction.This is very annoying as the company is harrasing the customer simply.Please help regarding the same and i hope to get your response asap.Thanks and regards.
Mujahid Qureshi
[protected]

Recently i purchased LOOP SIM it activated after 15 days(even i submitted document on the time purchasing SIM card) ...and after that in next week it's disconnected..when i called on customer care i got answer like..u r documents are rejected.but why???????? even i submitted.,correct document i.e driving license.,photo id prof...it's get rejected.,,, also activation is done after 15 days....is it accepted from any customer to activate his SIM card after 15 days..in toady's competitive market.....????????what kind of service u r providing to customers...?????

Loop mobile deducts Rs.44 every month from my account for SMS44 pack without any instruction or prior information.
I want that money back,
I mailed this matter to mobile company, but they denies to refund.
I feel I have been cheated by mobile co.
in category there is no name of Mobile service