Loop Mobile Complaints & Reviews

As per shown in the image below.. it the recharge is not possible to be made in online services, why this type services are shown on the website.. why we have use paper recharge every time to have full talk time.. my transaction id for the above mentioned complaint is [protected] dated on 10/06/2014 Tuesday one more.. I used to recharge my mobile no [protected]... with recharge amount of Rs. 87.. (special recharge) but every time I am receiving less talk time as per shown on website .. my transaction id for the above mentioned complaint is [protected] dated on 28/05/2014 Wednesday please do the needful. Vinay Shinde [protected]

I have been with loop since many years now...normally my bill never comes more than 1500 rs...I have always travelled abroad using the phone for very little calls my bill has come around 5000 to 6000. This time I travelled to Dubai on 24th may 2014. I just landed and my data service was on only for 10 mins...I switched it off then...I received few calls thru out the day about 5 mins of incoming calls... Then on 25th may my phone had no signal...I made my office staff call loop and they said I crossed my limit of 16000 rs that's y my mobile is cut... I was in shock how can in not even 24 hrs my bill became soo much just to note my phone had no whats app no bbm or any mails...then after I return to Mumbai my bill has reached 21000 rs..which is not possible. I have paid 13000 rs to activate my line but still its not...they said my bill got generated on 4th june 2014 but still there is no bill. iam sure there is a mistake from their side and I want my bill corrected and refund for extra I have paid. mobile no [protected]

Dear Sir,
Last time I am visited at your Loop mobile Galary with my Loop Mobile Bill (April'2014). I am requested for deactivated my value added services which was I am not activated & not use anyway. This month(May2014) bill again show Value added services & International Sms Charges that also I am not used.So Please de-activate above services & refund my deducted charges Immediately.


Yours Faithfully
Sanjay Sabat

Respected Sir/ Madam, I would like to inform you that your company loopmobile is charging me extra additional charges even though we have not activated them or have not requested to activate them. This is FOURTH time that i am complaining about the same problem. I would request you to kindly look into the matter or else have to shift to other sim card company or would complain in consumer forum for charging unnecessary charges to the customers.Following are the Numbers and those additional charges charged by you: [protected]: Special Number Charges- Rs. 240, Special SMS Charges- Rs.15 and GPRS Charges- Rs 225 [protected]: Special Number Charges- Rs. 248 [protected]: Special Number Charges- Rs.70 I would request you to RESEND me the bill again by cutting down the charges aur else no payment will be done aganist this bills.

When I got monthly bill in that mention unnecessary extra charge for special number I am not understanding why they charge this amount so i requested to you stop this service of charge special number extra amount as soon as possible my mobile no. [protected]

Since last 4-5 months i am not getting range at my home, I complained about it many times but I have been told that problem will be solved shortly, still problem is not solved.
As well as my Internet get disconnect many times in a day but same answer I got every time, so please help me to solve this.

name-sumeet lashkar
mob.no-[protected]
add-airoli, sector no-02, navi mumbai.
400708

Today i received a call from your office asking about KYC details submission. I asked for Address of gallery in my area which the caller said only available address is of Dadar & Kurla. I asked for still nearby & suggested whether any gallery at Sion or Antop Hill to which he SMSed me the gallery address for Antop Hill. This was about 3.30p.m.At around 5.00p.m. I tried to make out going calls but recorded masasage suggesting service not available to me and contact Customer care. I tried phone for customer care but same massage still broadcasted. When I can not reach out to Custmer care from my BPL Mobile How can you repeat recorded massage to call Customer care. When you don't have gallery in area near by or not able to provide address of nearby gallery how can you block my outgoing without informing me. Please reply it urgently. Regds Nandkumar Khandelwal

Sir, My mobile number is [protected] using loop Mobile network for last one weak the services provider is deducting on an average of rs 4-5 every day. We have not requested any additional services, we spoke to customer services several time but till no solution rcvd, But loop mobile executive are unable and are not giving proper details They are really hash in talking to customers. Please help me. I have called more than 20 times to their toll free number 198 Every one there is saying different things.. Thats really bad sign from them.

I purchased on dt[protected] prepaid -4, Loop connection. and My no is [protected], [protected], [protected], [protected]. But since last 15 days or more than that my [protected] & [protected] number is not properly working. as per galley executive told me at the time of purchase sim card my all numbers are free for calling each other but last some days i am not getting same plane and i have to pay per call for sim number [protected] & [protected] to other. So please let me know who is write person to solve my problem. Please help me on this ASAP. activate my number as early as possible. we are very upset from there side Regards Nitin D. [protected]

I am 10yrs old ur customer and having this no from last 10 yrs and paid everymonth bill regularly then also ur loop moblie team pressure me for kyc documents and they also disconect my outgoing calls and internet facilities and from last 2 days they stop incoiing calls also and i already inform that pls give me my old documents and i am ready to give u new documents...they harrest me intensnaly...pls note that and give me positive reply.. thanks n regards.. SANJAY PARMAR [protected]

WHEN I CALLED LOOP MOBILE GALLERY ON THE NUMBER 198 TO ACTIVATE ROAMING SERVICE AS PER TELEPHONIC COMMUNICATION FROM NEXT BILLING CYCLE BUT THEY ACTIVATED IT IN THAT PARTICULAR MONTHS BILL AND THEY CHARGED ME SO BECAUSE OF THEIR MISTAKE WHY SHOULD I PAY EXTRA BILL FOR THAT

Can explain what is MIN, Didnt give any information on KYC, Does not send bill, expects payment Cuts phone when they please. Head of appeals : Mr. Sumeet Badlaney,[protected] Ext. 3149...wont talk to you. His juniors have no idea how business is done. Shut them down...they suck I was with them for 12 + years, my father for 15 + years

[protected],
Santosh j. Gupta
Jogeshwar mumbai 400060
Dear sir, for last one month the services provider is deducting on an average of rs 4-5 every day. We hve not reequested any additional services, we spoke to customer services several time but till no solution rcvd
dtd 25/04, they deducted rs 5, on our imdtly complaint customer services said this is deducted mistakely & will be rolled bk, but we never rcvd any credit from them


Rgds/santosh gupta
Other no [protected]

Hi, I am a Loopmobile post paid card holder.My complain is that from last few months loopmobile is adding extra charges for all those things which i have never said them to activate on my number and even after complainig them 2 to 3 times they dont even bother to look into the matter and again send the bill with the same additional charges naming as special number charges. So i would say you kindly look into this matter or else i have to discontinue with this bully company who is earning profits by charging the costumer more. My numbers are [protected] and [protected]. For any further verification please contact on [protected] or email on [protected]@rediffmail.com Best Regards Chandrabhan Singh

I am using loop connection 10 ka gang form last 5-6 year. I convert it in post paid service. last 3 or 4 months i'm using the loop post paid super value-99 plan. But I'm not satisfy your service because with out any use my bill amount is getting higher and higher every day. I give a 8 complaint to customer care no-198 & every time your executive giving me a same reason that your no. is not reachable when we are calling to you. If the costumer call you twice in day it doesn't mean that costumer is fool to call you. Last time I spoke with Mr. Bhuperdra Singh Nath. He told me that we surely call you tomorrow but I didn't get any type of call from your back end team and I don't want part of your network. If you not solve my problem early i'm not paying your bill and if the your executive come at my home for giving me any type of notice directly I'l fight with him and if I get any type of call from your recovery department I'l crush your SIM card to dust bin.

I m using this service last 15 years but day by day it is getting worst. they charge us for some unwanted scheme and when go for clarification, they are not able to give proper explanation just inform us that it automatically automatically which is not palatable to an educated person like us.. I visited the gallaery right now on[protected] and they were not able to give clarification finally with a despair i deavctivated all the facilities now though i have a smart cell it is just like a dump box very eratic service sorry to say these words.Besides no simple network provided when travelling in local trains whereas other service are received by my co-passengers.

Dear Sir/Madam My name is prajakta. My No.[protected]. I was done Last Recharge of Rs.50 from the Mobile voucher. .All balance are deducted This was happen in third time. I also called your customer care. Several time but suddenly line got disconnect. Such disgusting service you are giving
I am still waiting for your reply

My self Lalit S. Rane.. my no.is [protected].. i am using this loop connection from last one year... the network of my service provider (loop mobile) is worst... I complain the same thing to their customer service manager... They just gave me some stupid reason and committed modification in network... I am in banglore for some business purpose and not having network since morning ... I asked for portability and they are not allowing to port... My documents are there in Vodafone office from last one month ...i want you to take some necessary action

For The last four month we are requesting for converting the postpaid connection to prepaid at your Goregaon West Branch at the time of paying the bill amount and every time they lodge a request within your systems with ulternate no for verification and comment that we will receive a verification call on the alternate no.within 3 days but till date we have not received any verification from your side. Last month again we had visited your Goregoan West Branch and meet Mr.Attaullah - Branch Manager, He himself saw in the system and informed that a verification call was made in the alternate no which Is incorrect since no call was received. He again logde a request and gave us the request no in A piece of paper and assured the we will get a verification call within three days again it was a false commitment but I received a massage in the mobile that apayment of Rs.541/- is due.I again visited your branch on 04.04.14 and meet A person (gent) as Mr. Attaullah was on leave, he told me to fill a form and get the documents so that he will generate online request for convertion and forward the document to the customer care person who is doing verification call also commited that once the convertion of Postpaid to Prepaid is done then only pay the bill which we agreed. Today i went to submit filled form with document but the person was not available but a lady named Archana took the form and asked me to pay the bill Amount without which see cannot accept the form.It is a disguesting service we have been getting from loop Mobile. We will pay all the dues only after getting the Postpaid connection converted in Prepaid till than we will not pay any amount. If the matter is not soughtout in 15 days i will write and formal complaint to the Telecom Regulatory Authorities of India. Also at the time of converting the prepaid to postpaid connection we were not intimated about the billing amount limitation but after the postpaid converted when the amount crossed Rs.1500/- the network was getting disconnected and after visiting the branch only I could know that it is due to cross of limitation.

Your all customer service executives disconnects the call an there is no one to monitor then why the calls are recorded????? and is there a quality team listening or monitoring this??? Just Because of the above issue I have done MNP for my one of the other no. [protected] I called loop mobile customer care by dialing 198 from my wife's SIM - [protected] to get the details of GPRS connection on my Android cell phone I tried it more than 10 times and after every frequently the call was disconnected & only two girls spoke with me and provided the alternate number via SMS to speak with their technical team to get the issue resolved i.e. internet on android, bu whenever I have called on the technical dept as well they say hello and disconnects the call or rather receive it and keep it a side. I don't know whether they want to resolve the issue of their customers. I have learnt that loop doesnot wants to provide customer service and their executives also not interested in resolving the issue. Hope this might help me and reach them. Regards, Nimish Gaonkar [protected]