[Resolved]  Loop Mobile — deducted amount

We have outcalled the subscriber and informed that we have deactivated the VAS service and refunded Rs.5/- on the account.

Sir, My mobile number is [protected] using loop Mobile network for last one weak the services provider is deducting on an average of rs 2-3 every day. I have not requested any additional services, we spoke to customer services several time but till no solution received, But loop mobile executive are unable and are not giving proper details They are really hash in talking to customers. Please help me. I have called more than 15 times to their toll free number 198 Every one there is saying different things.. Thats really bad sign from them

This is Sukhraj Yadav, resident of Kandivali East ( And this one is my land line no.[protected] which is provided your side ). I have applied for MTNL Broadband (new connection) on 20.01.2015. I have paid security deposit INR 1000/- in advance on 20.01.2015 .Your representatives came to my house for the connection. They told me following things which are strange.

1. I have to personally buy the wire from retailer.
2. I have to personally spread that wire from main connection to my own house.
3. I have to inform you / MTNL representatives then they will come and make the connection live.

I hope that as customer I am not supposed to do these things (point 1, 2, 3).
Kindly look into the matter and do the needful as soon as possible.
Let me know what is the process.

P.S. I had a call to #[protected] and came to know the names of those representatives as - Mr. R M Pal and Mr. V S Gupta.

duplicate copy arranged

kindly send duplicates bill copy last month my no.[protected]