Mahanagar Gas Complaints & Reviews

2 years back i paid them deposit of 6200 rupees for piped gas after one year they installed the pipes but are yet to install the meter inspite of innumerable phone calls the keep making excuses then assurances and are yet to install the meter as a senior citizen i am finding it very difficult to handle this i request your help and guidance thankyou

This is with reference to your letter ref: mgl/dn/rrm/mc/2017-18/sy/00278 dated[protected] received by me on 07.06.2017, i mr nandkishore j joshi would like to inform you that i have never received any intimation from your end regarding the faulty/defective meter since last 10 years. I feel the company should have informed me immediately at the time only when you noticed my meter is defective & had it replaced, but it did not happened and now after 10 years you have send me a debit note of rs.13237/- which is not liable and i am unable to pay the same.
I have not got any written correspondence or any report from the company about the meter being faulty/defective even after regular visits done by your technician since last 10 years. So now suddenly i fail to understand this how come the meter has become faulty/defective?
I have been regularly paying all my bills on timely basis as received & as per the usage. Being a retired senior citizen my usage is very less and i personally feel the debit note raised by you is null & void. So i request you to cancel the same at the earliest or else i will be forced to raise the complaint online in consumer forum for the same.

Very bad service

Got a bill amount which was more than twice, hence we raised a complaint after discussing with the mgl service people for leakage /meter checking. As per the mgl the request would have resolved within 7 days, but no 1 showed up for more than a month inspite of repeated reminders (More than 25) to be precise

After 35 days contractor visited and detected leakage and fixed it after paying some fee, but we were told to pay entire bill which was more than twice almost thrice inspite of no fault. Moreover as these people provided service after 35 days more units were added which had an effect on the next bill too, service centre has no answers, they never consider this a fault of mgl we will end uppaying bill of entire year for bill of 4 months.

Shame on these guys for blaming customer no matter whose fault it is and motivating their staff to be arrogant and ignorant to do their work

Hi i want to compliant that today some of your technical people came to our building for repairing and forgot to connect my gas connection again i called many times to customer care they don't even know how to take complaint they haven't take my address and had send technicians to other place please make proper customer care service and train technician how to finish their work some times your customer care calls not connect fast plz do something for that

My request no. 3498358

Bp no. [protected]

Actually i will be travelling out of mumbai for sometime by 30th of this month so requested mahanagar gas authority person who are installing gas in our society to install mine one before 30th november, but they are saying that there is a delay in getting gas metre so they are unable to do installation. So, i personally given a request to arrange a metre and your personal confirmed that they will do the needful.
But today your personal who is installing meters in our society is saying it will get delayed by more one week.

Please a kind request if you can arrange the metre and give the connection of gas on or before 30th november 2017.

Thanking you,

Mrs. Sujit saha

Bp:[protected], ca;[protected]

From: ashok sharma [mailto:[protected]@rusanpharma.com]
Sent: tuesday, october 31, 2017 5:38 pm
To: '[protected]@mahanagargas.com'
Subject: fw: bp:[protected], ca;[protected] request letter to mgl to reverse the charges

Dear sir/madam
Pls find below mail /letter sent to mgl on 22.08.17 for temporary disconnection of gas supply and also requested to reverse the bill charged to me even though no gas was consumed by us after last bill payment by me as we have shifted to other place due to redevelopment of our society building.
Kindly look in to it and stop temporarily gas connection and reverse the bill charged to me.
Kindly let me know if any information is required from my side.
Waiting for valuable response.
Thanks
Ashok sharma

From: ashok sharma [mailto:[protected]@rusanpharma.com]
Sent: tuesday, august 22, 2017 4:31 pm
To: '[protected]@mahanagargas.com'
Cc: '[protected]@hotmail.com'
Subject: bp:[protected], ca;[protected] request letter to mgl to reverse the charges

From:
Ashok sharma
B-502, green view apt., building no1, babhai,
Near acharya narendradev school, borivli (W),
Mumbai -91

Date: 22.08.2017

To
Mahanagar gas limited (Rrm)
Centrum house, 4th floor,
Cst road, kalina,
Santacruz (East),
Mumbai – 400051.

Sub : your demand for non payment of gas bill amounting rs2093/-
Ref : bp : [protected], ca :[protected]
Your letter ref : mglactost/[protected]/16-17/7357 dtd 17.2.17

Dear sir

With reference to above, i would like to bring to your kind notice that i’m shifted from b-16 alka chs ltd, near don bosco school, vazira, borivali (West) to my new residence as mentioned above from 14.06.2016 on wards and hence not used /consumed gas. You can verify my previous record where i have paid all bills regularly. Due to shifting, meter reading also could not be done hence you have raised bill based on previous unit consumed month to month.

Hence request you to not to charge the gas bill and reverse your demand of rs 2093/-

Kindly stop temporarily gas supply/connection and let us know my security deposit lying with you.

Thanking you,

Yours faithfully

Ashok c sharma
[protected]

Ref.:
Applicant name.: nitin kantilal shah (My father)
Bp no.: [protected]
Application no.: wg/o/35816/2017
Application date: 27th june, 2017
Address: a-9, om sadan chsl, s v road, borivali west, mumbai - 400092.

Mahanagar gas limited (The company) has a rule of providing png connection for residential flats in gasified buildings within 90 days from the date of application.

Till date (I. E. Since 140 days) neither any procedure nor communication is being received by us from the company's side.

We have duly paid the application fees of inr 6, 500/- on 27th june, 2017. The company is using our application money since all these days. This is a case of siphoning of public's money.

On calling the customer care several times, the executives literally beg us to wait for some more time. They keep on saying that they have not received any comment or status from the back end office. These executives are completely useless fellows. They neither have proper knowledge nor they are given any proper training to handle the clients.

We are completely helpless. We cannot even cook food at our place since there is no connection of cooking gas.

I demand following:
1. My png connection!
2. Interest on my application money from 27th september, 2017 till date and also for future days till we donot get our png connection!

Shame to say that this is a government company.

Please view the attached pics that are the proof of the very poor and unprofessional work carried out by their contractor's men.

It has been 15 days since i have been writing to mgl requesting them to send their engineer to check the blunder done by their contractor.
No reply received to ten 10 mails that i have sent them till date.
All that i have been receiving so far against each mail is, an auto generated reply stating that mgl customer care has received my mail!!!

Kindly help me on this issue.

My bill no is[protected]. Last 4 bills which i paid was on an average of 700-800 rs. This november mth i received the bill amt of 1134 for last 2 mths which is way too high coz my mom and son was also not there. I called mahanagar gas customer service and they said that the bill was generated on actual basis and previous bill was generated on assumption basis. I dont know why such thing and also if the tech visits to check the meter there will be 550 charge if meter is faulty it will be refunded back. Y do i have to pay such charges when its there fault coz nothing has changed nor the consumption has gone up. I think the meter is running fast. Also customer care dept is very rude and kept on saying actual reading hai u have to pay the amt rather than giving the solution or showing some concern. I might go back to gas cylinder coz avg bill is cmg the same.

Bp no. [protected]

Dear sir

Greetings

Please note that i had requested for reconnecting my supply on 10.10.2017 but till today my work is not done. Kindly provide me details of your higher authorities as my wife is a heart patient & without gas it is extremely difficult to do cooking.

I was informed today that it will take 30-45 days for reconnection which is really surprising as nothing much work to be carried out as i am already having connection at my home.

Your early action in the matter is highly appreciated.

With best regards

Mahendra jain

Ca[protected] bill no mw240432 date 04/10/2017
Bp [protected]
Recently u have changed the meter. It seems it runs even gas is consumed.
The bill amount is rs. 1007.73
Earlier it was aug 294, jun 708 apr 391
We have checked for last 3 days meter reading.
The meter runs even when gas is not used.
Please arrange to check the meter and replace it or prettify the defects.

We have paid secuirty deposit four times as detailed below
Amt. Of deposit date cheque no. Bank details of payment
Rs. 125.00 18/10/16 439804 m. D. C. C. Borivali (West)
Rs. 125.00 17/12/16 000013 bank of baroda, mt. Poinsar, borivali (W)
Rs. 125.00 18/02/17 353753 idbi bank, borivali (W)
Rs. 372.93 18/08/17 082622 icici bank, borivali (West)
Rs. 747.93 — total amount of deposit.
As against this total amt. Of deposit of rs. 747.93, your bill dated 6/10/2017 shows only 427.07 which is incorrect. This may pls be verifed in your account and correct position may be informed to us.
Secondly, our bill payment is collected through ecs directly from the bank fully as such there is overdue amt. Of rs. 50/- as claimed by you in the the bill in the notice column is also does not appear to be correct. Pls. Check up your account and clear the position.

Name : ghanshamnani pritam k
Ca[protected]
Bp [protected]
Complaint no. 3463987
Meter no. 61006492
Meter reading 01885917
Date 17.10.2017
House is locked for more than six months still i am getting not for inimum charges but being charged very heavily. On makimg complaint i am told to take meter reading and submit. The details are given above. Please do the needful

माहनगर गॕस कं कळविण्यात येती की गुरूदिप सोसायटी मधील गॕस नविन कनेक्शान सर्व सोसायटी साभासद क् नं BP no [protected] सहदेव मोरे BP no [protected] दिलिप व्यापरी BP no [protected] किशोर आरोटे BP no [protected] आजित ताबंडकर BP no [protected] प्रदिप मोरे हे सर्व आतील आणि बाहेरील पाईप कनेक्शान 7 महीना पुर्व झाली फक्त मिटर आणि मेन कनेक्शान झाली नाहीत हे आम्ही कस्टमरकेरला हि तक्रार नं 3338136 दिंनाक 20/7/2017 केली होती परंतु त्यांनी हि दखल दिली त्याचा सहदेव मोरे दि.27/07/2017 फोन नं [protected] फोन पण आला की आम्ही 15 आॕगस्ट आत मध्येच कनेक्शान होईल व रागिनी बंगल्याच कनेक्शान झाल्यानंतर आसे सांगितले आहे आणि त्या बंगल्याचा आम्हाच्या सोसायटीचा काही संबंध नाही परंतु ते काम आता पर्यत पूर्ण केले नाही त्या नंतर आम्ही दिंनाक 6/9/2017 डॕकेट नं 3406281 part 1 आणि डॕकेट नं 3406279 part 2 तक्रार केली होती त्या नंतर चार दिवसानी माला फोन आला होता की दोन आठवडे मधे होईल सांगितले होतो आणि जर 15 दिवसात काम झाले नाहीच व त्या कडे दुर्लक्ष केले तर आणि तुमच्या कडून होत नसेल तर कळाविणे व आसे सर्व साभासदचा मताने आम्ही ही तक्रार कनझुमरला नोंदवितो असे पण कळविले आहे
हि विनंती
सेक्रेटरी
दिलीप व्यापारी

Faulty meter & high consumption bills
Have noticed that our mahanagar gas bill has always been sent exorbitantly high to us, which doesn't match with our consumption required for our family. It seems there is some serious problem either with the copper pipes being used for our connection, the gas meter installed or maybe some other reason because of which our gas bills has been always so high i want the concerned engineers from mahanagar gas to visit my house for an inspection at the earliest possible and get the same rectified urgently...

Even after 18 months since payment of deposit and gas connection already existing in the building, connection was not given but mgl started sending bills for consumption, every month from jan 17. To so many e mails, including 2 mails to their md, there was no response. I had to take up the issue through an mp, with the petroleum ministry. Then only i got connection. It appears that they give fraud connections.

Dear sir

We have requested for mgl gas connection vide registration no. 13684/2017 dated[protected].
I am following up with regional offices and the mgl via phone but there is no response.

We have not received any updates on the said connection request so far. Kindly process our gas connection asap.

Awaiting your prompt action

Thanking you

Yours faithfully

Abhay tilve
[protected]

(Docket no. 2920058 & prospect no. [protected]). Crystal palace co-op. Hsg. Sty ltd. Had applied for a pn gas connection to its 114 members in 2014 after persuasion with mgl since 2012. The drawing provided by mgl was approved by the society for laying connections.in the year 2015 mgl laid brought png line in the society complex, pressure tested and applications provided by mgl for individuals duly registered were verified along with the cheques by mgl officers in 2015. We were assured that individual connection will be provided shortly. Since gas line was already laid in the complex, society presumed that shortly individual connection would be provided. About 10 mhada buildings around our complex whom gas lines were laid along with us were given connections and they are getting png except our society. On vigorous persuasions we were informed that our application is under process. It is now over 2 years, this society who initiated gas line in the area is deprived of basic facility. No written communication is coming forth from mgl. Pl. Re verify and let us know in writing status of our case. When neighbor are provided connections why initiators of this project are deprived.

Hi,

I had registered for new domestic connection in borivali.
I had already done security deposit payment and document scan upload for domestic new connection online on 28th aug 2017.
Its more than 23 days today, i have not received any update on procedure for connection.
Infact i did called call center around 5th sept 2017 still no update shared by call center, apparently system was not updated.

Very disheartened with initial on;line service of mahanagar gas.

Awaiting faster and correct update respsone from mahanagar gas.

I had applied for a png connection in may, 2017 with mahanagar gas ltd. (Mgl) under bp no. [protected]. Around mid-june, mgl technicians came to my residence and installed the meter and the pipe. However, they did not attach the rubber tube connecting the pipe to the gas stove. When i asked why, they told me that another technician from mgl would come in 3-4 days and would connect the rubber tube.

Three months have passed, but no technician has turned up as yet.

About 2 weeks ago, a meter reader from mgl came to check the meter and took some photos. He saw for himself that the rubber tube had not been installed, and once again, he told me that another department looks after connection matters and that someone would definitely come to complete the installation.

I have been regularly calling mgl customer care service number[protected] and checking on this - my complaint number is 3297354. The customer care agents have been very polite and patient, but each time i get the standard response that they are probably trained to give a customer - "we are very sorry for the inconvenience. We have forwarded your request to the concerned department and you will be contacted within — . Days".

In the last 8 days alone, i have called 5 times and been given these "assurances":

1. Called on monday, 11th september - told that a technician would call/sms me within 24 hours (Nobody got in touch)
2. Called on wednesday, 13th september - after an agent gave me the standard "training" reply, i demanded to speak to a manager/supervisor. One mr. Avinash (Floor supervisor), was kind enough to call me back - he said that someone would contact me within 48 hours (Nobody got in touch) and my work would definitely be done by sunday, 17th september (Not done)
3. Called on saturday, 16th september - when i said that nobody had contacted me within 48 hours as promised, i was told that someone would contact me within another 48 hours (Nobody got in touch) and according to their system records, the work was scheduled to be completed by tuesday, 19th september.
4. Called on monday, 18th september - first told by an agent that i would be contacted in 5-6 days. When i insisted on speaking to the supervisor, mr. Avinash again told me that he would chase up with the concerned area-in-charge and let me know tomorrow (19th september). - avinash did not call me.
5. Called on tuesday, 19th september - same reply, no result.

In addition, i called the number of mgl's "complaint-in-charge", mr. Rishi kumar[protected] ext 4548/4549) today (19th september) around 4:30 pm (Office timings are 3:00-5:00 pm on working days), but there was nobody to answer either extension. I have left my mobile number and bp number as instructed by the automatic recording... Let's see whether someone calls...

I have also written a mail to mgl's complaints email id ([protected]@mahanagargas.com) today.

I had already surrendered my lpg subsidy in june itself after mgl technicians installed the meter, expecting that my png connection would be completed soon. I have now bought 3 lpg cylinders at non-subsidized rates between june and august, because i have no choice and i am at mgl's mercy.

How many phone calls must a paying customer make to mahanagar gas to get a simple job done? How much longer am i expected to wait? Why is their so-called "technical department" sleeping on this matter?

I could have easily paid rs, 400-500 and called some handyman to fix the rubber tube. However, i would much rather have a qualified technician from mahanagar gas do the job as i do not want to risk gas leakage by having a non-qualified person fix the tube. Besides, it is mgl's responsibility to provide safe, secure, complete png connectivity, given that i have paid their registration fees in full and have been waiting since may!

Mahanagar gas supposedly has a "customer care" department; now when will they start actually caring for their customer?