Mahanagar Gas Complaints & Reviews

Yesterday around 9 pm on 27 th mar 2018 suddenly very loud beep sound started coming from the meter of (Mahanagar gas). I was constantly ringing the service care as well as emergency phone numbers but no body could explain as to why the beep sound is coming from the meter. Even after 15 hours their is no response from mahanagar gas dept. Can anybody help me?...

Respected sir/madam,
I resident of satyam shivam sundaram complex, katrap, badlapur (E) want to bring your kind attention that your company technicians installed gas pipeline connection from my flat open terrace without any consent from myself nor from my family members or society. The gas pipeline is active and is connected to flat above my resident flat.
The above fact has been informed teliphonically to your technicians mr. Qaudir and imran.
Mr. Imran has promised to rectify the problem and gave many dates for the same. But uptill now no action is taken.
I hereby request you to do the needful and remove the gas pipeline connection my terrace side loft within one week otherwise i will initiate legal action against your company.
Thanks with regards,

G. S. Darvankar,
Mob no. [protected]

Connection is pending from 2012.
Docket no.: is [protected]
Please note that from 17th october 2012 the connection is pending.
Every time when we call helpline the blame is put on bmc.
I would like to bring to your notice that all the buildings in balgovindas road has got the mahanagar gas connection, so why should there be any issue about our society. Please note down the address below.

Aloke sengupta (Chairman)
Rupji enclave chs,
401, 4th floor,
Balgovindas road, mahim, mumbai 400016.

Please revert back.

I am located in flat no t 1/1201 skp chs ltd. Sec 12 kharghar. I have paid 3 months back total amount for gas connection to ur company. However the gas connection not yet made operative. I visited ur kharghar office & also repeatedly call ur office executive but till today i am not getting proper response from ur company. Pl look into my matter & commission the gas connection...

My bp no. Is [protected]. The bill of dec'17 was paid on[protected] before the due date. Yet after paying the complete bill the extra charges are added to bill of feb'18, extra rs.1118 including the due fine is added to bill of feb'18. I assume such a mistake are pretty much humiliating for "mahanagar gas limited".
I there by request the concerned authorities to look after the matter and necessary action as soon as possible.
I am waiting for your reply.

My bp number is [protected]. From last 6 months my meter reading was stable, suddenly for the month of december and january, it has gone high like anything.
I had paid maximum 300/- since last 6 months, but this time for the month of december and january, i have received a bill of 3427/-. When i called the customer care, they say that they will not even file my complaint on this issue. And i have to pay this amount. This is seriously utter chaos.

Please look into this matter and let me know why there is a sudden increase in the bill amount.

Regards.

Dear sir

we are newly install cng kit on my jupiter scooter last month we daily refill CNG GAS on daily basis around 1.2kg to max..1.3 kg but today we refill gas your centre address is hind cng filling station, kalyan bhiwandi bypass naka kalyan road, near tata showroom, pimpalgaon kalyan ... my cng kit is install only 1.600gm so how he will refill 2 kg and given 88 rs ... his invoice no is 9714 dt.16.2.2018 time around 2to 3 pm pls take a necessary action and inform to me within 1 week ...

i am awaiting for your reply ...

Dear manager,
Our society supreme willows co-op. Hsg. Society is located at charkop village, kandivali (W), mumbai-400067. There are total 114 members in the society out of which 100 members had applied for piped gas connection & made full payment in sep 2017. The gas pipes have been already installed & meter installation work also started in november 2017. However suddenly the technicians left the meter installation work in flats...

I have applied for a new gas connection at my residence on 14th feb 2016 and till date have not received the connection. Every time i call the customer care helpline they provide only future dates for making the connection but no connection is done till date. My call records, complaint history and dates given by company is clearly recorded in their system. Last date given to me was 30th nov 2017 but this was of no use again. My bp no. Is [protected].
Adding salt to wound, someone purchased a flat in my building 3 months ago and had applied for gas connection in nov 2017 and today his connection is done. Whereas no connection for me who has applied almost 2 years ago. This company is taking undue advantage of monopoly that they have in market and are taking customers like me on ride by providing false dates and promises.
Even when you call to their corporate office number mentioned on their website, they will guide you to this helpless customer care that they have.
Please look into this and help protect customers from such undue monopoly advantage that mahanagar gas has.

I am located in flat no e 402 prithavi park chs (Lokmat building) sec. 30 sanpada
Gas pipe is already laid 3/4 months back and it is ready for commissioning. We have paid 3 months back complete fees. However the gas connection not yet made operative? I visited your office in turbhe, but no appropriate reply
Kindly let us know the reason and requested to commission the gas supply as soon as possible and the house connection operative

Dear manager,

We have a similar problem like the one reported by manish on 09-dec-2017. We have made full payment in sep 2017. We have also raised a complaint through mahanagar gas custome care. Complaint # 3466911 raised on 24-oct-2017. I have also sent multiple emails with no revert till date.

We had engineers come to our place. However they mention that we are reviewing it and they never come back. Also there is an indirect hint to get the same work offline.

Am really surprised that inspite of making the full payment, building is gassified building and also available as per your records where connection is granted, there is failure to install the meter and start the connection.

Upon calling the customer care again, now they are saying you have tenants staying in the house when the house is occupied by us (Owners). Kindly review the matter as the earliest and support with installation.

Bp # [protected]

Mahanagar gas is really defaulting in providing connection and also losing revenue with the lethargic attitude.

Regards,

Tulle

2 years back i paid them deposit of 6200 rupees for piped gas after one year they installed the pipes but are yet to install the meter inspite of innumerable phone calls the keep making excuses then assurances and are yet to install the meter as a senior citizen i am finding it very difficult to handle this i request your help and guidance thankyou

This is with reference to your letter ref: mgl/dn/rrm/mc/2017-18/sy/00278 dated[protected] received by me on 07.06.2017, i mr nandkishore j joshi would like to inform you that i have never received any intimation from your end regarding the faulty/defective meter since last 10 years. I feel the company should have informed me immediately at the time only when you noticed my meter is defective & had it replaced, but it did not happened and now after 10 years you have send me a debit note of rs.13237/- which is not liable and i am unable to pay the same.
I have not got any written correspondence or any report from the company about the meter being faulty/defective even after regular visits done by your technician since last 10 years. So now suddenly i fail to understand this how come the meter has become faulty/defective?
I have been regularly paying all my bills on timely basis as received & as per the usage. Being a retired senior citizen my usage is very less and i personally feel the debit note raised by you is null & void. So i request you to cancel the same at the earliest or else i will be forced to raise the complaint online in consumer forum for the same.

Very bad service

Got a bill amount which was more than twice, hence we raised a complaint after discussing with the mgl service people for leakage /meter checking. As per the mgl the request would have resolved within 7 days, but no 1 showed up for more than a month inspite of repeated reminders (More than 25) to be precise

After 35 days contractor visited and detected leakage and fixed it after paying some fee, but we were told to pay entire bill which was more than twice almost thrice inspite of no fault. Moreover as these people provided service after 35 days more units were added which had an effect on the next bill too, service centre has no answers, they never consider this a fault of mgl we will end uppaying bill of entire year for bill of 4 months.

Shame on these guys for blaming customer no matter whose fault it is and motivating their staff to be arrogant and ignorant to do their work

Hi i want to compliant that today some of your technical people came to our building for repairing and forgot to connect my gas connection again i called many times to customer care they don't even know how to take complaint they haven't take my address and had send technicians to other place please make proper customer care service and train technician how to finish their work some times your customer care calls not connect fast plz do something for that

My request no. 3498358

Bp no. [protected]

Actually i will be travelling out of mumbai for sometime by 30th of this month so requested mahanagar gas authority person who are installing gas in our society to install mine one before 30th november, but they are saying that there is a delay in getting gas metre so they are unable to do installation. So, i personally given a request to arrange a metre and your personal confirmed that they will do the needful.
But today your personal who is installing meters in our society is saying it will get delayed by more one week.

Please a kind request if you can arrange the metre and give the connection of gas on or before 30th november 2017.

Thanking you,

Mrs. Sujit saha

Bp:[protected], ca;[protected]

From: ashok sharma [mailto:[protected]@rusanpharma.com]
Sent: tuesday, october 31, 2017 5:38 pm
To: '[protected]@mahanagargas.com'
Subject: fw: bp:[protected], ca;[protected] request letter to mgl to reverse the charges

Dear sir/madam
Pls find below mail /letter sent to mgl on 22.08.17 for temporary disconnection of gas supply and also requested to reverse the bill charged to me even though no gas was consumed by us after last bill payment by me as we have shifted to other place due to redevelopment of our society building.
Kindly look in to it and stop temporarily gas connection and reverse the bill charged to me.
Kindly let me know if any information is required from my side.
Waiting for valuable response.
Thanks
Ashok sharma

From: ashok sharma [mailto:[protected]@rusanpharma.com]
Sent: tuesday, august 22, 2017 4:31 pm
To: '[protected]@mahanagargas.com'
Cc: '[protected]@hotmail.com'
Subject: bp:[protected], ca;[protected] request letter to mgl to reverse the charges

From:
Ashok sharma
B-502, green view apt., building no1, babhai,
Near acharya narendradev school, borivli (W),
Mumbai -91

Date: 22.08.2017

To
Mahanagar gas limited (Rrm)
Centrum house, 4th floor,
Cst road, kalina,
Santacruz (East),
Mumbai – 400051.

Sub : your demand for non payment of gas bill amounting rs2093/-
Ref : bp : [protected], ca :[protected]
Your letter ref : mglactost/[protected]/16-17/7357 dtd 17.2.17

Dear sir

With reference to above, i would like to bring to your kind notice that i’m shifted from b-16 alka chs ltd, near don bosco school, vazira, borivali (West) to my new residence as mentioned above from 14.06.2016 on wards and hence not used /consumed gas. You can verify my previous record where i have paid all bills regularly. Due to shifting, meter reading also could not be done hence you have raised bill based on previous unit consumed month to month.

Hence request you to not to charge the gas bill and reverse your demand of rs 2093/-

Kindly stop temporarily gas supply/connection and let us know my security deposit lying with you.

Thanking you,

Yours faithfully

Ashok c sharma
[protected]

Ref.:
Applicant name.: nitin kantilal shah (My father)
Bp no.: [protected]
Application no.: wg/o/35816/2017
Application date: 27th june, 2017
Address: a-9, om sadan chsl, s v road, borivali west, mumbai - 400092.

Mahanagar gas limited (The company) has a rule of providing png connection for residential flats in gasified buildings within 90 days from the date of application.

Till date (I. E. Since 140 days) neither any procedure nor communication is being received by us from the company's side.

We have duly paid the application fees of inr 6, 500/- on 27th june, 2017. The company is using our application money since all these days. This is a case of siphoning of public's money.

On calling the customer care several times, the executives literally beg us to wait for some more time. They keep on saying that they have not received any comment or status from the back end office. These executives are completely useless fellows. They neither have proper knowledge nor they are given any proper training to handle the clients.

We are completely helpless. We cannot even cook food at our place since there is no connection of cooking gas.

I demand following:
1. My png connection!
2. Interest on my application money from 27th september, 2017 till date and also for future days till we donot get our png connection!

Shame to say that this is a government company.

Please view the attached pics that are the proof of the very poor and unprofessional work carried out by their contractor's men.

It has been 15 days since i have been writing to mgl requesting them to send their engineer to check the blunder done by their contractor.
No reply received to ten 10 mails that i have sent them till date.
All that i have been receiving so far against each mail is, an auto generated reply stating that mgl customer care has received my mail!!!

Kindly help me on this issue.

My bill no is[protected]. Last 4 bills which i paid was on an average of 700-800 rs. This november mth i received the bill amt of 1134 for last 2 mths which is way too high coz my mom and son was also not there. I called mahanagar gas customer service and they said that the bill was generated on actual basis and previous bill was generated on assumption basis. I dont know why such thing and also if the tech visits to check the meter there will be 550 charge if meter is faulty it will be refunded back. Y do i have to pay such charges when its there fault coz nothing has changed nor the consumption has gone up. I think the meter is running fast. Also customer care dept is very rude and kept on saying actual reading hai u have to pay the amt rather than giving the solution or showing some concern. I might go back to gas cylinder coz avg bill is cmg the same.