Mahanagar Gas Complaints & Reviews

Hi,
We requested for new connection in year 2015. We have made the needed payment and also are in touch with MGL request and begging for connection since year May 2015.

Request made on 14-May-2015, B.P no [protected].
Post which numerous complaints and phone calls made w.r.t unique docket / complaint number is 2301990
Emails also sent to MGL on
Thursday, November 12, 2015 12:26 PM
Wednesday, February 03, 2016 12:53 PM
Wed, Mar 23, 2016 at 5:50 PM

Excuse by MGL executive are like they do not have rope or ladder or drilling machine or labour or time.

On Feb month MGL commited that they would make the connection in March 2016. But now with March ending and no sight when they are going to give connections.

Please help to get the connection as even after paying money, doing active followup..user is not getting the service they deserve.

Thanks
Rupesh.

Paid connection charges on 19nov2015 wherein they failed to give the connection even after 118 days of payment
If they cannot give connection on time why they are charging money in well advance
When i spoke to customer care they keep on saying will arrange a callback from concerned department where i did not received a single call from them

i have Paid Amount Rs 6328.12 for New connection for BP no : [protected] on 30th Sep 2015 by online Payment Through my SBI Credit Card no Ending with xxxx xxxx xxxx 4264 and the payment was success-ed bur i couldn't take printout of that receipt . So after i visited to MGL Mira road office and explained the same and they confirmed my payment as they received on 6th Oct 2015, and they provided my BP no : [protected] and i was told i will get connection with in 90 days.

after that so-many times i called t o the customer care no and visited to MGL Mira road for my connection and i was told to wait till 16th Jan 2016 . But After 16th Jan 2016 there was no response from MGL. After that i called to customer care center and i was told that the request-has taken to do action earlier. since i again went to MGL Mira Road on 30th Jan 2016 and spoken to the manager who interact with customer told me that there is meter shortage issue u have to wait till end of Feb 2016. So Till 30th Jan 2016 either customer care centre executives nor MGL Mira road office manager told me that my payment was not done.

But i received one call on 10th Feb 2016 from MGL customer care center after 100 days of my payment done / My 10 Call followups and 3 office visit follow up, The executive told me that we ae not received your payment so your connection cant be placed. I shocked and asked i paid 100 days back and after that i followup ed may times and i even confirmed my payment from MGL office now how come my payment not done.

So next day I went to the Mira road MGL office and asked for the same, he checked the system and said yes your payment not done. I replied him that u accepted that my payment was done when i was asked in the first week of Oct 2015 and now saying my payment was not done how could be. He simply replied that that day the system showed your payment was done and now displaying your payment not done i cant do anything.

so for these type of negligence to whom i can register this complaint please let me know.

Meanwhile i checked with My SBI credit center and my transaction was confirmed and hte Transaction id also they given the details are given below

so many customers got new connection whoever register for after my registration .

i need explanation for the same


My Payment paid on through SBI Card online on 30th Sep 2015 ( Transaction ID T94112 ) the against MGL B P No: [protected] for New connection and it was confirmed at MGL Mira road office as the payment was received by MGL on 6th Oct 2015.


PRABHAKARAN NATARAJAN THEVAR

B/24, Agranada Srishti CHS ltd, Srishti Complex Sector 01, Near Royal College,

Mira Road E - 401107, Thane Dist

BP NO: [protected]

Payment Transaction Date : 30th Sep 2015, Received by MGL 6th Oct 2015

Transaction ID T94112


Regards

Prabhakaran
[protected]

I have applied gas meter connection with above application number (on line) on .13.09.2015.
More than 5 month passed but still you have not installed meter in our home at below mentioned address.

Address.
703, May flower-2,
Cosmos Park CHSL,
Nr. Vijay Garden, Ghodbundar Road,
Thane West. MH-400607.

Dear Team, I have applied New connection on 3rd Oct 2015 and paid all dues through my credit card, Mahanagar Gas customer care informed me it will resolved in maximum 90 days, but no response got from them, after many followups they have assured connection will installed before 22nd of Feb 2016.but again there is no intimation from Bharart Gas, My BP no is [protected] issued in Octer 2015 but still waiting for new connection.
My mob no is [protected].

I am living in Airoli Sector-8A. I am following up with Mahanagar GAS customer executive from last Sept. 2015 regarding GAS Meter installation. but they are not giving me a proper response. I had spoken with area manager but he is also not coming on phone.

Dear Sir/Madam

I am Sujata (Connection applied Name:Rahul Waliya) residing at 703 Mayfair Marvel, Chincholi Bandar, Link Road, Malad West Mumbai 400064. I am available at [protected] ([protected]@yahoo.co.in)

We have requested for Pipe GAS connection on 21st Jan 2015, However there is no update on BP NUMBER or connection availability (Paid 6250 By Chq on 21.Jan 2015). I did multiple follow up with your Executive (who is available on [protected]) and customer care as well for BP Number where I am getting reply that contractor has changed so BP number has not generated and they are unable to Infirm that when it will be issued. . U keeping us on hold since month and there is no further communication . We are advised to just wait since month!!!

Since one month you guys are keeping us on hold to generate just ONE BP number !!! and we are advised to wait even after month !!! CAN YOU HELP ME WITH TAT ?????? AND HOW MUCH TIME YOU GUYS WILL TAKE TO ISSUE ONE BP NUMBER ????????

SOMEONE FROM THIS FORUM CAN HELP ??????

Dear sir,

we have been charged for delayed payment even though we have made payment, we have made payment through PayTm but due to internal issue between Mahanagar Gas And Paytm our payment was rejected and we were not informed by Paytm for the same and so we have been charged for the same, we were informed by Mahanagar gas that they have not received the payment so we made complaint to paytm and then they inform us that your payment has been rejected and they refunded the amount, and we immediately made payment to mahanagar gas for the same along with delayed charges on 28/01/2016 for Rs.1072/- which contain last month + delay charges + current bill

Your unique docket / complaint number is 2624483 & your Business Partner (BP) number for PNG connection is [protected].

I don't know how genuine this site is. Anyways, i paid Mahanagar Gas Bill but still i had to pay it again. There is no greviance readdressal and I will have to go all the way to Bandra to sort this out. But they should be able to figure it out on there on.

They are crap, they do not have a website to complain or a toll free number to put forth your greviances.

I am Nilesh Gothankar

Dear Sir/Madam

I am Ashish Yadav residing at 66/602 Santoshi Nivas Datar Colony Bhandup East, Mumbai 400042. I am available at [protected]. We as a society of 23members requested Pipe GAS connect in 2010, we did multiple follow up with Bandra Office and Mulund Office. I was requested to contact neighbour society Shivneri for GAS connection from its premises. Shivenri Society's Administration body is not happy with MGL work based on past experience. So i requested MGL to enable connection through main junction and requested to come up with further steps. Kept on hold for 3 months till October 2015 due to Rain. On further follow up with Mr. N. K Pradeep([protected]) I was advised to wait for MGL marketing team's decision based on discussion with BMC and Shivneri Society. When this ball game will stop and MGL will help us to get pipe connection? New buildings getting GAS connections, and 7+years older building having OC unable to get facility?

Someone on this forum can help?

Regards
Ashish
[protected]

Sir,
i says that current bill come amt 3570 rs.
i confused that my see gas reading nos. in two monts 144 reading because in two months reading comes below 30 units
some problem comes in internal gas pipe leakage i should complain in mahanagar gas & problem solve it
i request you that please reduce amt in my bill that the problem is internal pipe leakage i am not used gas for home thats
the pipe leakage problems & meter unit increase i truly says that my meter increase in two month below 30 unit
its the maintain ace problem i dont know this situation pipe leakages.
so sir please reduce my current bill amt, i request you.
i am not afford to pay this bill amt. please take amt 30 unit either you check my actually previous bill readig not come in previous record this meter reading unit

either i take decision to cut this connection & give HP CONNECTION in my home its very cheap & normal pay.
you shuld cheke given complain about pipe leakage in my home

please resolve it.
yours thanking

chandravati devi Singh
mobile nos. [protected]
date 3.02.2016

We have made payment in June 2015 for booking of new connection for pipeline gas at our residence Borivili west 400103. After making so many calls & reminder for the connection there is no proper response from Mahanagar. They don't highlight the issue to senior neither transfer the call to senior.

Seems to be big issue need connection at earliest.

Dear Sir/Madam,

Myself Mr. Sabbar Khan, my address is B/4, 10/2, Millennium Tower, Sector 9, Sanpada, Navi Mumbai. Near about 7 months ago on 30/6/2015 i have given the registration amount to mahanager gas for new connection. Amount is Rs. 6, 250/-. I have paid the amount by cheque which is cleared from my bank, MY BP no is [protected].

But still i have not received the connection from mahanager gas. I have registered the complaints for the same for four times but nothing action is taken from your end and you are using my registration amount for last four months.

So kindly take the quick action. Otherwise i will take this matter to the top level and will do the complaint for the same.

Kindly consider the matter most urgent and do the needful. It is my last and final request.

Regards,
Sabbar Khan
[protected]

I made arequest on their web line for Pipeline Installation 2 months back and was informed that a technician will come to inspect and evaluate. However no one has contacted me/or bothered to come.

I have Applied for a Gas connection on July 20th 2015 and the deposit for same was paid online Dt: July 22nd 2015, The current status which was showing to me before 10 days was 10/21/2015 which has been now updated as below mentioned to January 3rd 2016. Every time I call they mention the contract was not renewed with the Contractor and now it is done, however, meters are not available since November and now they are available, so connection will be done on priority. Remember, the deposit paid in July is a value money for me and if you cannot implement the GAS connection please give it to me in writing for the same and necessary action will be taken for non compliance. I have called the call centre on several occasion and with no intimation date has moved, I have also visited the local office on several occasion with no concrete response.

I have attached image of bill and meter display herewith also warn the MGL that the subject could be taken to consumer forum if no action will be taken....

Why no reply...???... Excess billed awaiting for revised bill‏ i have mailed 10 times at : [protected]@mahanagargas.com, [protected]@mahanagargas.com but no reply at all... Following are my mahanagar gas account nos.[protected] [protected] my each bill till now is around rs. 330 - 340 only. But this time i am billed with rs. 658/- can u clarify for high amount bill. Your meter reader person never visits and simply in bill i am messaged home premises lock. Each time how my home will be locked and in my premises many users messaged with same how can each ones home is locked. This means ur person never visits and just u want to fool with high amount bill as charging average bill. So i am awaiting for revised bill with charges as earlier bills. Already informed and agreed by ur customer service person mr. Santosh mhatre by lodging complain nos. 2571284 / 2571313. Kindly send me revised bill for both my c. A nos. Contact details of mahanagar gas key persons : kind attn. : mr rishi kumar complaint in-charge - asst. Manager [protected]@mahanagargas.com, [protected]@mahanagargas.com complaint in charge : mr. Rishi kumar - asst manager[protected]Ext - 4549) nodal officer : mr. Rohintan elavia - manager[protected]Ext - 4535) appellate authority : mr. Devendra v shastry[protected]Ext - 4530)

I CA no[protected] has been billed for rs 1174 for Dec 15 vide bill no[protected] DT 14/12/2015 with previous as well as current reading as1235 without any visit by your meter reader & actual reading as on date is only 1152. Moreover your bill shows zero consumption & still billed. Please look into the matter, & ensure to give actual bill based on meter reading which should be zero as you have already billed higher in previous billing Mobile no [protected]

respected sir madam regarding following new connection. name-Dnyandev shinde BP no. [protected] reference no 2415501 regarding above new connection i had applied for new connection online in may 2015. but still after about 8 months there is no sign of getting a new connection.i have regularly visited the mira road branch for the same( every fortnight visit) but every time they say that before the end of this month work will be done. every time i call the costumer care no their only reply is we are forwarding this complain on urgent basis. but you can visit the branch for exact details.previously they said within 90 days all new connections take place. in my building already there is mahanagar gas pipeline. i think to make new connection in my house from thewindow is just about an hours work. kindly do the needful as early as possible.this is the last mode of complaint i am following, sincerely, -- Dnyandev Shinde Lecturer KJ Somaiya Polytechnic vidyavihar mumbai-77 [protected]@somaiya.edu contact no [protected] /[protected] ext 9928

My CA NO. is[protected] residing at 20 kedar chs., 32 mahanagar road, vile PARLE e . since last week I feel that there might b leakage of pipe gas connection as in morning I found kitchen is stinking . so here I request u pls take action urgently