Mahanagar Gas Complaints & Reviews

We are from Blue Horizon C. H. S. Ltd. Situated at Chincholi Bunder, Off Link Road, Malad (West), Mumbai 400 064, Opp. Inorbit Mall. We have MGL connection in our society. We would like to draw your attention that Gas pipeline fixed to our society building is quite old and sheddles on pipelines are rusty and they are broken, due to which now gas pipeline is in hanging situation which may collapse at any time and cause risk of gas leakage. You are therefore requested to depute your technician to fix the gas pipeline properly as early as possible.

On 18th of March I recd a debit note (after seven years) from Mahanager Gas for an amount of Rs. 45, 667/- The meter was faulty. In 1994 it was rectified. But I did not receive any report about the same or the actual consumption of gas bills. Year 2007 till 2013, my mom was staying alone as I was not residing in India. So how is it possible to have the same amount of consumption of bill every month? On the gas bill it was printed credit bill and in the message Colum it says “this is a credit bill, no payment may be made. Necessary adjustments will be carried out in your subsequent bill”. So what one should understand. How come they have accepted the new gas bill when the old ones were pending and most importantly, during this seven years ‘of time, there was not a single email or sms informing me about this balanced payment. The amount they have asked is just beyond my limit. Please advise me….

Hi, I have applied for PNG connection at my residence at you Mira Road office almost 2-3 months back. I will be leaving for Hyderabad for 3 months on 18th March and I have been told the connection cannot be provided before 31st March. I have already escalated this to the customer care and the Mira Road office that no one will be available at home after 18th March. And after coming back it will be difficult to get the connection in few days. The request so far has fallen into deaf ears. Could you please escalate this further and get this looked into?

I the undersigned Mr, Aniruddha Ramesh Kohrekar is not staying B14, Parshottam Residency, Kasarwadavali, Ghodbubder Road Thane (West) since last 4 years, I have already inform your Thane office in writing about the same with Meter reading photographs, even then I am getting wrong Bill. Kindly send your person to check the meter reading. CA Number is [protected] and BP number [protected]. I hope you will do the needful. Regards, Aniruddha R. Kochrekar [protected]

We got Mahanagar gas connection on 25th October 2014. Before we got the connection the mahanagar gas asked us to pay the previous bills unpaid by the previous owners of the house and also asked us to file a police complaint as the previous owners took the gas meter along with them. After lot of debate we finally agreed to pay the unpaid bills of the previous owners as without that they weren't ready to give us the connection, so we paid rs...

RamaNarayanan Srinivasan C/o Kiran poojary Flat No.203, Floor 2, Wing F-8, New Brahmand Phase -7, Dharmachapada, Off Ghodbunder Road Thane west 400607 Phone-, [protected] /[protected] . CA Number[protected] . Bill group-TH032743 . Bill No.[protected] . BP-[protected]. Meter No.60712571 Previous Reading -843 (A) Closing reading-915 as per the bill for DEC 2014 ( NOV /DEC 2014 ) . As per the bill previous bills we used to receive consumption of SCM 8 -3 Units never we have used 72 SCM units within two months . We would request kindly attend mine complaint for excessive Charges Rs.1800 /- (72 SCM) .. Also no one from Mahanagar Gas had come to take the reading. The bill is prepared randomly. Please check it whatsoever the problem is and why such has happened. Kindly address mine complaint of excessive bill immediately ... Kiran poojary [protected]

RamaNarayanan Srinivasan C/o Kiran poojary Flat No.203, Floor 2, Wing F-8, New Brahmand Phase -7, Dharmachapada, Off Ghodbunder Road Thane west 400607 Phone-, [protected] /[protected] . CA Number[protected] . Bill group-TH032743 . Bill No.[protected] . BP-[protected]. Meter No.60712571 Previous Reading -843 (A) Closing reading-915 as per the bill for DEC 2014 ( NOV /DEC 2014 ) . As per the bill previous bills we used to receive consumption of SCM 8 -3 Units never we have used 72 SCM units within two months . We would request kindly attend mine complaint for excessive Charges Rs.1800 /- (72 SCM) .. Also no one from Mahanagar Gas had come to take the reading. The bill is prepared randomly. Please check it whatsoever the problem is and why such has happened. Kindly address mine complaint of excessive bill immediately ... Kiran poojary [protected]

01.Bills not received
02.Delayed payment charges debited eventhough we make the payment before due date
03.Post office do not accept payment without hard copy of bill
04.Each time they send the bill only when it is asked for.
05.Earlier paid delayed payment charges are not adjusted.
06.Customer care do not listen us.
07.Sent many e mails to customer care to send corrected bill copy but so far not received.

Hi, I have already given letter to Mahanagar Gas Nigam that I am not staying in Flat B/14 Purshottam Residency, Behind Yeshraj park. Kasarwadwali Thane since Nov 2013. Prior to that we stayed in the same house for only 2 month [September & October] . Even informing about the same I am getting the Bill without any consumption of the Gas. I have already given the last consumer reading photo to Mahanagar Gas Nigam. Kindly do not charge me Bill & Wave of the earlier Bill. Meter No. 530195 CA:[protected] Regards, Aniruddha R. Kochrekar

Our gas line was deactivated earlier. We are calling the mahanager gas from one month, everyday they tell us that it will be enabled in couple of days but no luck yet. We are frustrated with this bogus attitude of mahanager gas. Atleast provide us the correct information and activate the line immediately. Is it that all the employees work there for bribe? This is ridiculous approach. BP no: [protected] complain number: 2147409, 2146807

hi it has been more than a month for which the gas connection applicaiton is made by my land lord however till the Mahanagar Gas has not installed the gas line. eventhough the gas meter is already installed... regards sanjay goradia [protected]

Sir / Madam, MY NAME IS Mr. SANDEEP BABAN YADAV, SON OF TARABAI BABAN YADAV, AND MY MAHANAGAR GAS CONSUMAR NO. IS[protected], METER NO. IS 10323726. I AM USING YOUR SERVICE SINCE LAST 2 YEARS WHEN I WAS STAYING WITH MY JOINT FAMILY (10 MEMBERS), THAT TIME MY BILLING AMOUNT WAS Rs. 2000 TO 3000. BUT NOW THERE ARE 5 MEMBERS IN MY FAMILY AND MY BILLING AMOUNT IS SAME IN THAT RANGE. HOW IS THIS POSSIBLE AS MY FAMILY MEMBERS ARE DECREASED UP TO HALF OF MY PREVIOUS FAMILY. ALSO NO ONE YOUR EXECUTIVE IS VISIT ON MY RESIDENCE FOR TAKING METER READING. THEN ON WHAT BASIS YOU SEND ME THIS AMOUNT OF BILL. THANKS & REGARDS, SANDEEP YADAV ([protected])

Dear Sir, This is to bring in to your attention that a Blacksmith (Lohar) has illegally raised a tent in our building proximity area o the road side leading from Payyade Hotel to Naya Nagar, Off Mira Bhayandar Road, Mira Road East on the utility Mahanagar Gas line that is running below ground. This man has illegally dug his furnace with the hand blower below the ground and carrying out the inflammable activity for melting and shaping metals which can be very dangerous and hazardous to the surrounding and even to the gas line below. Our Society has already launched a complaint to the local authorities and also requesting you to take the appropriate action before it becomes critical. Hope you understand the seriousness of the problem and react quickly. Vinod Kalburgi [protected]

Dear Sir, On 23.12.2014 i made online payment for Mahanagar gas limited Rs.1813/- through my Axis Debit card. My transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please contact us at [protected]@billdesk.com for any queries". But the payment is done successfully and the amount is debited from my account.So what should I do now? .please reply me at my e-mail mentioned below. Thanks & Regards sandeep kamathi ([protected]@rediffmail.com)

last bill I have received Rs-632 with bill no.[protected] which is due on dated 12/09/2014, this bill I have paid on 11/09/2014 in post office byculla at 1300 hrs with cheque no. 31049740 but in latest bill no.[protected] on dated 12/10/2014 you have charged Rs-25 as a delayed charge, this charge is unjustified with your customer my CA[protected] my BP no. [protected] pleas adjust Rs-25 in next bill thanks

Sir, We at Shantiban Co-Op housing Society limited, Narendra Ballal Marg, Near Castle Mill, , Thane (W) - 400 601 are not receiving bi-monthly bills before time. Due to wrong PIN. given in mailing address. Earlier bills were received well in time.. Our Chairman ( Mr. B. L. Morye ) visited your kind office on 10 Sept. 2014 at 13.45 hours with new filled forms for change in PIN.which were not received at your Customer Care.by stating that " They could not receive 35 forms at a time". You are kindly requested to look in matter that " why our change in address forms were not received and gave bad treatment to our Senior Citizen and Chairman of our society. With Thanks\ Krishna Shinde.

Dear sir/madam,
Kindly note that my b p number is[protected] and my mahanagar gas connection was given on 05/04/2014 and gas supply was started on the same day. Since then no body from mgl visited my house for taking reading. My first photo reading taken on 23/08/2014 and i received message on my cell no [protected].For the amount of rs.2132 on 02/09/2014 which is wrong as the slab changes according to the consumption and period.

As the reading was taken late may be due to my installation paper work was not done immediately my date of installation given is not correct.

My installation date is 05/04/2014 hence billing should be accordingly done.As my consumption is only 48 units is from 05/04/2014.
Thanks
Regards
Chintamani g karkhanis
Avila a504 hiranandani estate
Thane west

Our society had applied for a mahanagar gas connection almost 4 years back. All we have received are new deadlines for survey and laying of pipes. There has been no digging, no pipeline placement, no registration. If you go to the department or call customer care, they give you a reference number and ask you to follow up. FOUR years and no progress. What does one do

Satish Shah . 101, Laxmi Mahal Chsl, Daulat Nagar, Road No.8, Borivali(East).Mumbai-66.Phone[protected], [protected]. CA Number[protected]. Bill group-MW220129. Bill No.[protected]. BP-[protected]. Meter No.10304700. Previous Reading -640 Closing reading-729 as per the bill of 01/06/2014 to 01/08/2014. As per the bill the meter reading is this but on my meter its 688 right now (ie.15th Aug 2014). And thus the bill is of 3428 which is far more than what it should be actually. Also no one from Mahanagar Gas had come to take the reading. The bill is prepared randomly. Please check it whatsoever the problem is and why such has happened. Such a mistake. Shame!

I am a resident of a building society Andheri (W), Mumbai. My family and I have been staying at this residence since June 2013. Our MGL BP number is [protected]. Over the last year, the amount of charges we have been seeing on our bills has been abnormally high. Quick checks through the building (comprising over 500 apartments and families) have CONFIRMED that our charges are TWICE that of normal. Every month, a representative from MGL would come and present the bill, and we would have a prolonged discussion on why the bill amount is so high. Instead of escalating the problem for a quick resolution, several of these representatives threaten to cut the connection if the bills are not paid. They have even declared that MGL as a company will take NO STEPS to resolve our problem. We have therefore been arm-twisted, month after month, to pay these high bills to keep our connection alive. Over 2014, we have made MULTIPLE COMPLAINTS to MGL’s customer care. We have forced our collection guy, as well as the technician sent by MGL, to check our connection. Here are the possibilities they highlighted so far: • Our gas pipe is leaking – After hearing this, we have replaced the gas pipe a few months back at our own cost, but the problem continues. • We consume more gas than most families – Me, my wife and my little child are a small family of three, who actually use much LESS gas than most families in our building. • The meter is faulty – This has been verified by MGL's OWN TECHNICIAN and the collection guy, TWICE! They have informed us after testing in front o[censored]s that the meter reading moves much more quickly when the gas is on, compared to normal meters. So far, we have been forced to pay our bills. However, we have been away from our apartment for a full TWO MONTHS, in May and June 2014. Our gas bills continue to be huge! There has been NO RESOLUTION from MGL in this matter. We are NOT GOING TO TAKE THIS ISSUE LIGHTLY ANY MORE. MGL, as a consumer services company, NEED TO RESOLVE THIS by replacing/ fixing our meter by sending their technician ASAP. We choose not to be threatened by their collection guys every time. The extra amount paid by us is estimated at thousands of rupees from our hard-earned money, so I sincerely suggest that they take this up seriously. This is no way to treat their customers. I am now forced to consult a lawyer and go to consumer court. I have been assured by my building administration through the strength of 500+ consumers of MGL here, that they will fully support these next steps. I am eagerly looking forward to your support in helping me resolve this impasse. Arjun Ghose