Mahanagar Gas Complaints & Reviews

We got Mahanagar gas connection on 25th October 2014. Before we got the connection the mahanagar gas asked us to pay the previous bills unpaid by the previous owners of the house and also asked us to file a police complaint as the previous owners took the gas meter along with them. After lot of debate we finally agreed to pay the unpaid bills of the previous owners as without that they weren't ready to give us the connection, so we paid rs...

RamaNarayanan Srinivasan C/o Kiran poojary Flat No.203, Floor 2, Wing F-8, New Brahmand Phase -7, Dharmachapada, Off Ghodbunder Road Thane west 400607 Phone-, [protected] /[protected] . CA Number[protected] . Bill group-TH032743 . Bill No.[protected] . BP-[protected]. Meter No.60712571 Previous Reading -843 (A) Closing reading-915 as per the bill for DEC 2014 ( NOV /DEC 2014 ) . As per the bill previous bills we used to receive consumption of SCM 8 -3 Units never we have used 72 SCM units within two months . We would request kindly attend mine complaint for excessive Charges Rs.1800 /- (72 SCM) .. Also no one from Mahanagar Gas had come to take the reading. The bill is prepared randomly. Please check it whatsoever the problem is and why such has happened. Kindly address mine complaint of excessive bill immediately ... Kiran poojary [protected]

RamaNarayanan Srinivasan C/o Kiran poojary Flat No.203, Floor 2, Wing F-8, New Brahmand Phase -7, Dharmachapada, Off Ghodbunder Road Thane west 400607 Phone-, [protected] /[protected] . CA Number[protected] . Bill group-TH032743 . Bill No.[protected] . BP-[protected]. Meter No.60712571 Previous Reading -843 (A) Closing reading-915 as per the bill for DEC 2014 ( NOV /DEC 2014 ) . As per the bill previous bills we used to receive consumption of SCM 8 -3 Units never we have used 72 SCM units within two months . We would request kindly attend mine complaint for excessive Charges Rs.1800 /- (72 SCM) .. Also no one from Mahanagar Gas had come to take the reading. The bill is prepared randomly. Please check it whatsoever the problem is and why such has happened. Kindly address mine complaint of excessive bill immediately ... Kiran poojary [protected]

01.Bills not received
02.Delayed payment charges debited eventhough we make the payment before due date
03.Post office do not accept payment without hard copy of bill
04.Each time they send the bill only when it is asked for.
05.Earlier paid delayed payment charges are not adjusted.
06.Customer care do not listen us.
07.Sent many e mails to customer care to send corrected bill copy but so far not received.

Hi, I have already given letter to Mahanagar Gas Nigam that I am not staying in Flat B/14 Purshottam Residency, Behind Yeshraj park. Kasarwadwali Thane since Nov 2013. Prior to that we stayed in the same house for only 2 month [September & October] . Even informing about the same I am getting the Bill without any consumption of the Gas. I have already given the last consumer reading photo to Mahanagar Gas Nigam. Kindly do not charge me Bill & Wave of the earlier Bill. Meter No. 530195 CA:[protected] Regards, Aniruddha R. Kochrekar

Our gas line was deactivated earlier. We are calling the mahanager gas from one month, everyday they tell us that it will be enabled in couple of days but no luck yet. We are frustrated with this bogus attitude of mahanager gas. Atleast provide us the correct information and activate the line immediately. Is it that all the employees work there for bribe? This is ridiculous approach. BP no: [protected] complain number: 2147409, 2146807

hi it has been more than a month for which the gas connection applicaiton is made by my land lord however till the Mahanagar Gas has not installed the gas line. eventhough the gas meter is already installed... regards sanjay goradia [protected]

Sir / Madam, MY NAME IS Mr. SANDEEP BABAN YADAV, SON OF TARABAI BABAN YADAV, AND MY MAHANAGAR GAS CONSUMAR NO. IS[protected], METER NO. IS 10323726. I AM USING YOUR SERVICE SINCE LAST 2 YEARS WHEN I WAS STAYING WITH MY JOINT FAMILY (10 MEMBERS), THAT TIME MY BILLING AMOUNT WAS Rs. 2000 TO 3000. BUT NOW THERE ARE 5 MEMBERS IN MY FAMILY AND MY BILLING AMOUNT IS SAME IN THAT RANGE. HOW IS THIS POSSIBLE AS MY FAMILY MEMBERS ARE DECREASED UP TO HALF OF MY PREVIOUS FAMILY. ALSO NO ONE YOUR EXECUTIVE IS VISIT ON MY RESIDENCE FOR TAKING METER READING. THEN ON WHAT BASIS YOU SEND ME THIS AMOUNT OF BILL. THANKS & REGARDS, SANDEEP YADAV ([protected])

Dear Sir, This is to bring in to your attention that a Blacksmith (Lohar) has illegally raised a tent in our building proximity area o the road side leading from Payyade Hotel to Naya Nagar, Off Mira Bhayandar Road, Mira Road East on the utility Mahanagar Gas line that is running below ground. This man has illegally dug his furnace with the hand blower below the ground and carrying out the inflammable activity for melting and shaping metals which can be very dangerous and hazardous to the surrounding and even to the gas line below. Our Society has already launched a complaint to the local authorities and also requesting you to take the appropriate action before it becomes critical. Hope you understand the seriousness of the problem and react quickly. Vinod Kalburgi [protected]

Dear Sir, On 23.12.2014 i made online payment for Mahanagar gas limited Rs.1813/- through my Axis Debit card. My transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please contact us at [protected]@billdesk.com for any queries". But the payment is done successfully and the amount is debited from my account.So what should I do now? .please reply me at my e-mail mentioned below. Thanks & Regards sandeep kamathi ([protected]@rediffmail.com)

last bill I have received Rs-632 with bill no.[protected] which is due on dated 12/09/2014, this bill I have paid on 11/09/2014 in post office byculla at 1300 hrs with cheque no. 31049740 but in latest bill no.[protected] on dated 12/10/2014 you have charged Rs-25 as a delayed charge, this charge is unjustified with your customer my CA[protected] my BP no. [protected] pleas adjust Rs-25 in next bill thanks

Sir, We at Shantiban Co-Op housing Society limited, Narendra Ballal Marg, Near Castle Mill, , Thane (W) - 400 601 are not receiving bi-monthly bills before time. Due to wrong PIN. given in mailing address. Earlier bills were received well in time.. Our Chairman ( Mr. B. L. Morye ) visited your kind office on 10 Sept. 2014 at 13.45 hours with new filled forms for change in PIN.which were not received at your Customer Care.by stating that " They could not receive 35 forms at a time". You are kindly requested to look in matter that " why our change in address forms were not received and gave bad treatment to our Senior Citizen and Chairman of our society. With Thanks\ Krishna Shinde.

Dear sir/madam,
Kindly note that my b p number is[protected] and my mahanagar gas connection was given on 05/04/2014 and gas supply was started on the same day. Since then no body from mgl visited my house for taking reading. My first photo reading taken on 23/08/2014 and i received message on my cell no [protected].For the amount of rs.2132 on 02/09/2014 which is wrong as the slab changes according to the consumption and period.

As the reading was taken late may be due to my installation paper work was not done immediately my date of installation given is not correct.

My installation date is 05/04/2014 hence billing should be accordingly done.As my consumption is only 48 units is from 05/04/2014.
Thanks
Regards
Chintamani g karkhanis
Avila a504 hiranandani estate
Thane west

Our society had applied for a mahanagar gas connection almost 4 years back. All we have received are new deadlines for survey and laying of pipes. There has been no digging, no pipeline placement, no registration. If you go to the department or call customer care, they give you a reference number and ask you to follow up. FOUR years and no progress. What does one do

Satish Shah . 101, Laxmi Mahal Chsl, Daulat Nagar, Road No.8, Borivali(East).Mumbai-66.Phone[protected], [protected]. CA Number[protected]. Bill group-MW220129. Bill No.[protected]. BP-[protected]. Meter No.10304700. Previous Reading -640 Closing reading-729 as per the bill of 01/06/2014 to 01/08/2014. As per the bill the meter reading is this but on my meter its 688 right now (ie.15th Aug 2014). And thus the bill is of 3428 which is far more than what it should be actually. Also no one from Mahanagar Gas had come to take the reading. The bill is prepared randomly. Please check it whatsoever the problem is and why such has happened. Such a mistake. Shame!

I am a resident of a building society Andheri (W), Mumbai. My family and I have been staying at this residence since June 2013. Our MGL BP number is [protected]. Over the last year, the amount of charges we have been seeing on our bills has been abnormally high. Quick checks through the building (comprising over 500 apartments and families) have CONFIRMED that our charges are TWICE that of normal. Every month, a representative from MGL would come and present the bill, and we would have a prolonged discussion on why the bill amount is so high. Instead of escalating the problem for a quick resolution, several of these representatives threaten to cut the connection if the bills are not paid. They have even declared that MGL as a company will take NO STEPS to resolve our problem. We have therefore been arm-twisted, month after month, to pay these high bills to keep our connection alive. Over 2014, we have made MULTIPLE COMPLAINTS to MGL’s customer care. We have forced our collection guy, as well as the technician sent by MGL, to check our connection. Here are the possibilities they highlighted so far: • Our gas pipe is leaking – After hearing this, we have replaced the gas pipe a few months back at our own cost, but the problem continues. • We consume more gas than most families – Me, my wife and my little child are a small family of three, who actually use much LESS gas than most families in our building. • The meter is faulty – This has been verified by MGL's OWN TECHNICIAN and the collection guy, TWICE! They have informed us after testing in front o[censored]s that the meter reading moves much more quickly when the gas is on, compared to normal meters. So far, we have been forced to pay our bills. However, we have been away from our apartment for a full TWO MONTHS, in May and June 2014. Our gas bills continue to be huge! There has been NO RESOLUTION from MGL in this matter. We are NOT GOING TO TAKE THIS ISSUE LIGHTLY ANY MORE. MGL, as a consumer services company, NEED TO RESOLVE THIS by replacing/ fixing our meter by sending their technician ASAP. We choose not to be threatened by their collection guys every time. The extra amount paid by us is estimated at thousands of rupees from our hard-earned money, so I sincerely suggest that they take this up seriously. This is no way to treat their customers. I am now forced to consult a lawyer and go to consumer court. I have been assured by my building administration through the strength of 500+ consumers of MGL here, that they will fully support these next steps. I am eagerly looking forward to your support in helping me resolve this impasse. Arjun Ghose

Good Day. I am in lot of trouble when it came in regards to the Mahanagar Gas Ltd BP [protected].I am a 60 years lady living with my husband mr Henry Pereira.I have got the gas connection from 2007 we are the regular payers for all the bills.Currently the Mahanagar gas has send us a bill of Rs 24, 523.00 for the last 7 months.They had just send us the bill last month also for Rs 23, 399.00.Being a couple in the house we dont cook much food how come we get a bill so high.When we already wrote 2 complaint letters and had send no resolvation done .The Meter was running properly ever time they were taking the reading and sending the bill we used to make the payment.Then in the month of August 2013 they told us that it was some technical problem in the meter and changed it after that we got a bill of RS 350 in August 2013 where we made the payment.Then for the next 7 months we did not get the bill but they were taking the reading we even told the meter reading people that we did not get the bill but no reaction.In the month of April 2014 they send us the bill of Rs 23, 399.00.I couldnt visit the office since i had gone out of town to my daughters place. When i came back and visited the Main office in Bandra on 3 July 2013 they mistreated me they were not ready to listen to me in the accounts department when asked to talk to the manager they themself call their collegue and spoke to me rudly stating themself as a manager. We need a resolution asap.As a senior citizen we requesting a help. Regards, Rita and Henry Pereira

Mrs. Harsha K Bheda, Plot no.119, A/6/601, Solanki Dham CHSL, EE Highway, Louiswadi, Thane (W)-400604 To, The Mahanagar Gas Limited, Pay & Accounts Bldg, Near Family Court, Bandra-Kurla Complex Bandra (East) Mumbai – 400051 Subject: - Charging delay payment charges. Respected sir/madam, My CA no.[protected] is this. I want your clarification for charging me Rs.25 as a delay payment charges since 25.12.13 till now. I am paying my bill regularly before due date and that also in legal post office, then also you are charging me delay payment charges. I have not get any answer after making 3 complaints, complaint nr. 1735697/1735706/1864975 at your Thane branch office i.e., 101 & 102, landmark Arcade, EE Highway, Louiswadi Thane (E) Please clarify me why you are charging me Rs.25 as delay payment charges every time. I am requesting you to reply me back & refund me my charged amount. Do the needful as early as possible. Thanking you, Yours Faithfully, Harsha K Bheda Note: - Delayed payment charged in the following bills: - 1) Bill no.[protected] dt 25.12.13 Amt - 25 2) Bill no.[protected] dt 26.02.14 Amt – 31.83 3) Bill no.[protected] dt 26.04.14 Amt – 25 4) Billno.[protected] dt 25.06.14 Amt – 25

I Krishna Maloji Modak a citizen of Mira Bhayandar Road road, opp golden nest, Sai Prasad bldg B/403 [BILL NO:[protected]] [meter no:417122]
I have been facing the problem of mistaken identity while submission of bills from 3 months from now.
I had submitted my phone no., photograph of my meter, and my email id in your office in bandra. But even thou subission of all details i don't recieve my own bills but a bill of the name BICHITRA DAS. I even recieve sms alerts to pay the bills of this person even your email sent to me has his name .
I kindly request you to sort out this confusion as it is causing lot of trouble and any attempt of correction done on our behalf has yet not been considered by your authorities. I kindly request you to look into this matter and humbly approach you to provide a feasible solution.
Thankyou.

Name : POOJARY VISHWANATH
BP No. : [protected]
CA No. : [protected]


Dear Sir / Madam,
For the past 2-3 months I am receiving excessive billing which is not in line with my actual gas consumption. Also, last month, for the complete period we were out of Mumbai, and hence no gas consumption. However, we received the similar invoice for it as well. What is going on with MGL.

And there is no customer care executive available, nor the online support.

Requesting for urgent action to check the meter.

Sincerely,
V. Poojary
Phone # 28338299,
Mobile # [protected]