Mahanagar Gas Complaints & Reviews

I am a resident of a building society Andheri (W), Mumbai. My family and I have been staying at this residence since June 2013. Our MGL BP number is [protected]. Over the last year, the amount of charges we have been seeing on our bills has been abnormally high. Quick checks through the building (comprising over 500 apartments and families) have CONFIRMED that our charges are TWICE that of normal. Every month, a representative from MGL would come and present the bill, and we would have a prolonged discussion on why the bill amount is so high. Instead of escalating the problem for a quick resolution, several of these representatives threaten to cut the connection if the bills are not paid. They have even declared that MGL as a company will take NO STEPS to resolve our problem. We have therefore been arm-twisted, month after month, to pay these high bills to keep our connection alive. Over 2014, we have made MULTIPLE COMPLAINTS to MGL’s customer care. We have forced our collection guy, as well as the technician sent by MGL, to check our connection. Here are the possibilities they highlighted so far: • Our gas pipe is leaking – After hearing this, we have replaced the gas pipe a few months back at our own cost, but the problem continues. • We consume more gas than most families – Me, my wife and my little child are a small family of three, who actually use much LESS gas than most families in our building. • The meter is faulty – This has been verified by MGL's OWN TECHNICIAN and the collection guy, TWICE! They have informed us after testing in front o[censored]s that the meter reading moves much more quickly when the gas is on, compared to normal meters. So far, we have been forced to pay our bills. However, we have been away from our apartment for a full TWO MONTHS, in May and June 2014. Our gas bills continue to be huge! There has been NO RESOLUTION from MGL in this matter. We are NOT GOING TO TAKE THIS ISSUE LIGHTLY ANY MORE. MGL, as a consumer services company, NEED TO RESOLVE THIS by replacing/ fixing our meter by sending their technician ASAP. We choose not to be threatened by their collection guys every time. The extra amount paid by us is estimated at thousands of rupees from our hard-earned money, so I sincerely suggest that they take this up seriously. This is no way to treat their customers. I am now forced to consult a lawyer and go to consumer court. I have been assured by my building administration through the strength of 500+ consumers of MGL here, that they will fully support these next steps. I am eagerly looking forward to your support in helping me resolve this impasse. Arjun Ghose

Good Day. I am in lot of trouble when it came in regards to the Mahanagar Gas Ltd BP [protected].I am a 60 years lady living with my husband mr Henry Pereira.I have got the gas connection from 2007 we are the regular payers for all the bills.Currently the Mahanagar gas has send us a bill of Rs 24, 523.00 for the last 7 months.They had just send us the bill last month also for Rs 23, 399.00.Being a couple in the house we dont cook much food how come we get a bill so high.When we already wrote 2 complaint letters and had send no resolvation done .The Meter was running properly ever time they were taking the reading and sending the bill we used to make the payment.Then in the month of August 2013 they told us that it was some technical problem in the meter and changed it after that we got a bill of RS 350 in August 2013 where we made the payment.Then for the next 7 months we did not get the bill but they were taking the reading we even told the meter reading people that we did not get the bill but no reaction.In the month of April 2014 they send us the bill of Rs 23, 399.00.I couldnt visit the office since i had gone out of town to my daughters place. When i came back and visited the Main office in Bandra on 3 July 2013 they mistreated me they were not ready to listen to me in the accounts department when asked to talk to the manager they themself call their collegue and spoke to me rudly stating themself as a manager. We need a resolution asap.As a senior citizen we requesting a help. Regards, Rita and Henry Pereira

Mrs. Harsha K Bheda, Plot no.119, A/6/601, Solanki Dham CHSL, EE Highway, Louiswadi, Thane (W)-400604 To, The Mahanagar Gas Limited, Pay & Accounts Bldg, Near Family Court, Bandra-Kurla Complex Bandra (East) Mumbai – 400051 Subject: - Charging delay payment charges. Respected sir/madam, My CA no.[protected] is this. I want your clarification for charging me Rs.25 as a delay payment charges since 25.12.13 till now. I am paying my bill regularly before due date and that also in legal post office, then also you are charging me delay payment charges. I have not get any answer after making 3 complaints, complaint nr. 1735697/1735706/1864975 at your Thane branch office i.e., 101 & 102, landmark Arcade, EE Highway, Louiswadi Thane (E) Please clarify me why you are charging me Rs.25 as delay payment charges every time. I am requesting you to reply me back & refund me my charged amount. Do the needful as early as possible. Thanking you, Yours Faithfully, Harsha K Bheda Note: - Delayed payment charged in the following bills: - 1) Bill no.[protected] dt 25.12.13 Amt - 25 2) Bill no.[protected] dt 26.02.14 Amt – 31.83 3) Bill no.[protected] dt 26.04.14 Amt – 25 4) Billno.[protected] dt 25.06.14 Amt – 25

I Krishna Maloji Modak a citizen of Mira Bhayandar Road road, opp golden nest, Sai Prasad bldg B/403 [BILL NO:[protected]] [meter no:417122]
I have been facing the problem of mistaken identity while submission of bills from 3 months from now.
I had submitted my phone no., photograph of my meter, and my email id in your office in bandra. But even thou subission of all details i don't recieve my own bills but a bill of the name BICHITRA DAS. I even recieve sms alerts to pay the bills of this person even your email sent to me has his name .
I kindly request you to sort out this confusion as it is causing lot of trouble and any attempt of correction done on our behalf has yet not been considered by your authorities. I kindly request you to look into this matter and humbly approach you to provide a feasible solution.
Thankyou.

Name : POOJARY VISHWANATH
BP No. : [protected]
CA No. : [protected]


Dear Sir / Madam,
For the past 2-3 months I am receiving excessive billing which is not in line with my actual gas consumption. Also, last month, for the complete period we were out of Mumbai, and hence no gas consumption. However, we received the similar invoice for it as well. What is going on with MGL.

And there is no customer care executive available, nor the online support.

Requesting for urgent action to check the meter.

Sincerely,
V. Poojary
Phone # 28338299,
Mobile # [protected]

What is this "COMPENSATION FOR SHORTFALL" charges? If customers don't consume piped-gas as MGL expects, do they have to pay compensation? Zabardasti charges? Like the Govt. zabardasti extracts service tax, this tax, that tax? tax tax tax. Please explain...

My name is jeny shah, I have purchased a flat from mrs poonam jamthani at thane, solitaire tower, manpada, flat no 301 in the a wing, When I went to the thane branch to get the transfer done in my name, the lady guided me the set of documents to b attached, I submitted all the documents that she had mentioned, explaining her that the first owner of the flat was mr.kamlesh Nathani and the second owner mrs.poonam jamthani, her son mr, rajesh jamthani sold the flat to me with his power of attorney, So she said that I need an Noc from both the previous owners, which I have submitted . A week back I received a call from the bandra branch that my transfer was rejected, and they needed a direct Noc from the first owner in my name, My question is that if so required, why wasn't I informed earlier, and also that I have purchased the flat from POA holder mr, rajesh jamthani, who has given me the required Noc, Mr Kamlesh Nathani has given mrs.poonam jamthani the Noc and the POA holder mr rajesh jamthani has given me mrs jeny shah the Noc, Now, because of this my transfer is rejected and they called me to come to bandra branch, with direct Noc letter from mr kamlesh Nathani, whom I have not bought the flat from .also who stays in USA and I don't know the first owner, Kindly give me a solution for the same . All the necessary documents are submitted by me with the agreement copies etc, Pls help. My email I'd is jenys.[protected]@gmail.com. My contact no is [protected]. Kindly get back as to wat shd I do.

This is with the reference number BP # "[protected]". This is registered with my spouse name "Sonal Jain.I have done payment in the month of Jan 2014 for the Gas connection @ my house. I was the first who paid amount very first in my society. Now the all things are done for others.I am still waiting since 6 months. My connection is not yet started.Please look in to this on urgent basis. Even, I have made a complaint, they are saying it is...

I the undersigned have complaint for MGL, I am user of MGL PNG Gas service since many years, it has been observed Excessive and Over Billing. Bills have started coming Rs.2000+ which is alarming. When we were LPG user, 1 Cylinder used to serve for 1.5 months Issue needs to be addressed by MGL on priority, checking the Meter etc, to set right the over billing issue. Since October my bill are generated Rs .2000 /- we have take concern thing to near by office in thane Louiswadi, no co operation they suggested to check if leakage is there till march have paid more than Rs 10K . Pathecatic Service Now one more issue i have paid bill in march amounting Rs.2373 /- on date of 19th March 2014, MGL had sent bill with outstanding of previous bill the amount which i have mentioned above, to concern the same i have mailed to [protected]@mahanagargas.com .Request No 1859734, i have asked concern to consult, as i have provided bank statement copy [ payment success] on 8th May 2014, revert is below [ Dear Sir / Madam, This is an acknowledgment to the concern raised by your good self regarding online payment made against PNG bill for the month of February 2014. We have received your details of payment as mentioned in your e-mail, subject to verification. The content of your e-mail has been forwarded to the Dept. concerned & on receipt of feedback; the same shall be conveyed to your good self. Till such time we shall appreciate your continual support. We regret the inconvenience caused to you in the entire matter. Assuring you of our best services at all times. Your unique docket / complaint number is 1861460 against your Business Partner (BP) number for Piped Natural Gas (PNG) connection [protected]. In case of confirmation, please find bill payment done to MGL [ MICI[protected] ] on 19th March 2014 and attach payment details Hope this will satisfy MGL Requirement, hopeless work going in this MGL system Want apploize mail from MGL stating that Bill is paid, we have sent wrong bill or stop partner payment authority to Bill Desk Regards Hitesh Sonavane [protected]

This is regarding a Purchase Order placed on an authorized dealer of Adidas for female sports shoes. We had placed an order on your authorized dealer M/s Nijhawan Travel Service Pvt. Ltd. (located at Shop No. 5 & 6, Swarah Rekha, Linking Road, Khar West, Mumbai – 400052) on 24.03.2014 for supply of 13 Pairs of Adidas Female Sports shoes. (PO attached for kind reference) Our representatives had visited the shop and chosen the design of the shoes to be ordered. A person from the shop visited our office at BKC with the size scale to note the sizes of the 13 pairs required. Advance payment of Rs. 52, 611.00 was made to the dealer on 07.04.2014 and the shoes were to be delivered on the day the cheque was realized. Accordingly the shoes were delivered on 14.04.2014. However, out of the 13 pairs delivered four were of the wrong size and one pair was defective. This was informed to the dealer on 14.04.2014 itself. But even after a follow up of more than 2 weeks there was no response from their side. On 03.05.2014 we were informed that the sizes which we required are not available with any one of their Mumbai stores. So for the same which they have put up a refill from their Delhi warehouse which is taking time. They requested for a few more days time to deliver the shoes. On 06.05.2014 we were informed that the replacement has been received. They were asked to deliver the shoes at the same address on the same day. Finally the replacement was received on 12.05.2014. However again it was found that out of the 4 pairs delivered, one box of shoes contained one shoe of size 6 and one of size 7. The dealer was again contacted, but they responded saying that their karagir (worker) is not available today and no fixed date was communicated. We fail to understand why a worker is required for shoe replacement. We regret to say that this kind o[censored]nprofessional service is not expected from an established brand like adidas. These shoes were to be gifted to our female employees who had participated in the women’s marathon as a token of appreciation. We have all reasons to believe that running for the marathon was far more easier than purchasing these shoes. After such service we are sorry to say that we will not be dealing with Adidas in future for any kind of purchases. We request you now to either replace the shoes with the correct size immediately or refund us the amount paid to you and take back all the pairs.

I the undersigned have complaint for MGL, I am user of MGL PNG Gas service since many years, it has been observed Excessive and Over Billing. Bills have started coming Rs.2500+ which is alarming. When we were LPG user, 1 Cylinder used to serve for 1.5Months Issue needs to be addressed by MGL on priority, checking the Meter etc, to set right the over billing issue. CA :[protected] BP : [protected] Urgent help solicited... Tried...

Dear Sir,

Mahanagar Gas Ltd has harassed me a lot for the PNG connection. They had taken my money first and after 3 month now they are denying to give me PNG connection by giving a crap reason that my neighbour is not allowing them to do their work. Now instead of taking action on the person who is not allowing them to do their work they are harassing me and not giving me PNG connection.
Their contractors are visiting...

Please note that our recent bill dated 19/10/2013 is amounting Rs. 4887/-. Kindly have the same rechecked at your end as our consumption of gas is not at all that much. The bill amount is very huge and needs to be reviewed again. Kindly revert on this on urgent basis. Thanks. Regards, Yana Sangera - [protected] (On behalf of Arun Bhoir)...

I had requested for PNG at my residence in november 2012 and I had even submitted my cheque for the same cause(of Rs.6250) on 24/12/2012 and in november,2012 i was said the same would be done in 45-60 days but it dint happen so. i called a help line and a complaint no. of 1351771 was generated on 19/1/2013 and a new complaint of 1378961 on 19/2/2013. For my first call to help line on 28/3/2013 i was informed that m cheque was not passed...

My connection request is getting continuously delayed by Mahanagar Gas Limited for last 6 months since application and have further asked me to wait for 2 more months. They have encashed my cheque in May and are extending deadlines on every month basis. This is despite the fact that society has a gas pipeline, and which is going right in front of my kitchen window. House is in Powai, Chandivali area BP no:[protected] 1st request...

Application No. WG/0/4822/2013
Complain number: 1445977
BP No is [protected]

Gas line already available in the building. Landlord NOC submitted in March 2013. Got a confirmation email from [protected]@mahanagargas.com saying "As per the feedback received from the concerned department, would like to inform that your work would be done by 15.07.2013". No one turned up on 15th of July in spite of calling again and again. They just kept saying someone would come by evening.
Today on 16.07.2013 when I call the customer care, they are saying due to rains it will be done in September. (In spite of the fact that it's been quite sunny from last 2-3 days).

This is the level of efficiency at Mahanagar Gas and its really sad. If a concerned person is reading this, my request is to please look at this issue at an Urgent basis.

Surendra Manekar.
[protected]
On behalf of Indrajit Dasgupta (Owner of the flat).

Hi,

From last 4 weeks i am visiting the office of mahanagar gas office located at mira road near eskay stone,, even after confirming ample number of times it was always incomplete information passed by the members sitting in that office even i had a word with Mr. Nagnath but no proper responce given by them.... & when they were not ready to take my cheque & regestration i even tried goin back to their site but it was continusely giving error so i called on their number [protected] & [protected] but i got very rude responce that we cant help it try next month.... i want to complete the regestration of mahanagar gas so that they can come & fix it up... pls help my regestration/consumer Id no is WG/O/5913/2013

This is regarding the new connection which we have applied in the name of Kishori U Mehta. The application was filled in by the agent of Mahanagar Gas in October 2012. A cheque of Rs.6000/- was handed over to him as application fee and it was promised that the connection would be provided to us within 90 days. The mahanagar Gas is already available in other flats in our Society i.e. Vedant Goregaon Ganesh Co-operative Housing Society, Goregaon (W). The cheque was debited in our account in November 2012. Even after more 120 days, no body at Mahanagar Gas is taking the responsibility to respond as to how much time it will take for the connection. We have been harassed by calling on the customer care and every time a new date of installation is given. What is the use of giving a complaint number when it is not to be solved. Such a pathetic service is being given for providing a new connection. It seems that being a Government organisation, the Company is least bother to cater anyone.

We have continuous called them on their customer care department and we have also emailed them several email but they are least bother to give a exact date of installation nor ready to escalate the issue.

Who are they answerable, why are they answerable, who can question them.

I personally feel that they should only come to office on the day of Salary and that too to collect salary.

The site doesn't have a escalation matrix, no person has the daring to give their email address. No person is available to give a proper reply.

Hail Hitler....

To bring to your notice, the pathetic attitude of all Mahanagar staff includin customer service, one person I spoke to, named Chandrakant Sharma was worse, he refused to file a official complaint when I was requesting to do so, citing some vague reasons, when I clearly told him, I was on minimum rental plan of Rs 50/- you have sent me a bill of Rs almost 600/- in error! Is this the way staff behaves normally, who makes a customer feel like they are doing a favour each minute, how much harassment do we have to face?

Even after updating numbers, the calls still go to old numbers! Do you expect to retail or increase customers with such staff?

No one knows how the reading is taken, who came, no one contacted me, when the gas is not even used, how you can generate such a huge bill & then your staff gives silly excuses to disconnect the call.
Kindly have a look on urgent basis & revert the bill to minimum rental of Rs 50/- with non usage

Nikhil
[protected]

Hello sir,

We applied for a Gas Connection with Mahanagar Gas Limited on 16th October 2012 at residence address D5/28,D-wing, Greenfield CHS, JVLR, Andheri East Mumbai 400093. The sales representative promised us that the gas connection will be available at our premises within 3 months from the date of registration but till now there is no sign of any MGL representative coming at our premises for any fitting or setup. We have already made a payment of Rs. 6000/- registration fees on the date of registration i.e. 16/10/2012 and we have been assigned a PP number [protected].

I have been repeatedly following up with MGL from January 2013 on their Helpline Number 61564500. I first called on 2nd January and they promised that some one will visit our premises on 28th January 2013 but it was a false promise as no one came. Then I called them again on 1st Feb 2013 and they promised to send an executive on 8th Feb 2013 but till date there is no sign of any person from MGL visiting us .It has now been more than 3 months and almost 3 week ahead but still we haven't received any formal communication from MGL.

I am therefore forced to register a consumer complaint against MGL based on the ground that we have not received any service from them despite of our payment done for the services.

I would request you to please look into this and initiate an appropriate inquiry on this matter.

Thanks and Regards,
Mr. Ibrahim Ronaque (C/o Lt.Nand Kumar)
[protected]