Mahanagar Gas Complaints & Reviews

TO WHOMSOEVER IT MAY CONCERN THIS IS A COMPLAINT AGAINST MAHANAGAR GAS LTD PEOPLE RESPONSIBLE FROM MGL DONT COME TO TAKE METER READING AND THE BILLING DEPARTMENT SENDS BILLS WHICH ARE EXTREMELY HIGH NOT AFFORDABLE , I HAVE BEEN GETTING BILLS WHICH AT TIMES SHOW NO USEAGE CHARGES NO CONSUMTION AND YET HIGH BILL IS SEND THE LAST BILL THAT I RECEIVED SHOWS CONSUMTION CHARGE OF 57 UNITS WHICH IS THEN MULTIPLIED BY 17.86 PER UNIT CHARGE HENCE BY BILL CHARGED AMOUNT IS 1018.02 I HAVE TIME AGAIN COMPLAINED ABOUT THIS BUT THE RESPONSIBLE PEOPLE NEGLECT ME BEING QUIET IGNORANT ALSO THEY ARE ADAMANT SAY THIER IS NOTHING THAT CAN BE DONE AND I NEED TO PAY THIS BILL TO AVOID DISCONNECTION. MGL HAS BEEN UNEQUAL TO ITS CONSUMERS WHEN WE PURCHASED THE CONNECTION THE RULE THEY SAY WAS AMT 5000 PAID IS NOT REFUNDABLE AND NOW THEY HAVE STARTED A NEW POLICY WHERE IN CONNCETION CHARGE IS REFUNDABLE WHICH IS UNFAIR. I WANTED TO GAVE MY MGL SERVICE DISCONNECTED BUT I AM TOLD I CANT GET MY MONEY BACK.SO I AS AN CONSUMER IS TOTALLY AT LOST A CHECK AND MATE SITUATION I END PAYING THE HIGH BILL AND HAVE TO BEAR THE LOSS OF NOT GETTING MY DEPOSIT AMT ALSO BACK. I REPENT TAKING SERVICES FROM MAHANAGAR GAS WHO I FEEL ARE A TOTAL CHEAT.PLEASE TAKE SEVER ACTION AGAINST THEM.I HOPE I COULD HAVE STAYED WITH BHARAT GAS AT LEAST I KNOW THAT I AM PAYING A FIXED COST OF RS 350.

My mother a Sr.Citizen, Aged 93 yrs.has a Mahanagar Gas connection. Mahanagar Gas has installed the Meter etc but have not connected the gas supply.

She has written letters which were hand delivered to their Bandra Kurla Complex office, she has sent emails to their Customer Service for the past THREE MONTHS and all they do is to send a standard reply as follows:
Reproduced below is one of their many standard email replies form their customer Care
.
From: Support <[protected]@mahanagargas.com>
Subject: RE: RE: RE: Request No: 427637 & 427717 & 438759
To: "'Kevin De Silva'" <[protected]@yahoo.co.in>
Date: Tuesday, 26 October, 2010, 2:55 PM

Dear Sir / Madam,

This is an acknowledgement for the mail sent by you.

The context of the mail has been once again forwarded to the concerned dept for further resolution / action.

Your unique docket / complain number is 536673 & BP no is [protected].

Regards,
Customer Care,
Mahanagar Gas Limited.

I hope some can help

Reagrds,
K.De Silva.
Son of
Mrs Lyra A De Silva.
Bandra West,
Mumbai. 400050

Name - Nilesh Narayan Dalvi
Pipe Gas Connection at New House
CA - [protected]
BP - [protected]
Prev CRN No - 1002734

Pipe Gas Connection at old House
CA - [protected]
BP - [protected]

As mentioned above, i have 2 pipe gas connections ( 1 at my old house & other one at my new house )

My average gas bill amount at my old house over last 2-3 years was around 150 - 200 rupees maximum. but now all of sudden i am receiving bills with excessive meter reading & unacceptable bill amounts of Rs. 500/- per months.

This is absolutely wrong & not acceptable at all.

Please take / initiate strong action against this.

Thanks & regards.

Nilesh Dalvi
[protected]
[protected]@rediffmail.com

Dear Sir,

I have applied for new pipe line Gas connection in the name of Sunil Sagvekar (No. AF 019213 / 910) with DD of Rs. 6000/- on 14th July 2010. The Concern person of Contractor assured us that connection will be fitted within 45 days. Now even after more than 2 months period, connection is not fitted. Despite of continuous follow up with Mr Ansari (contractor) till date no updates on the new connection.
It is very surprising, the contractor was asking us Rs.500/- extra (at the time of application of new connection) if we require connection within 8 days. If he can manage to give connection within 8 days after receiving extra Rs.500/- then why the connection is not fitted even after two months? (by paying regular amount)?
Kindly look in the matter.

In August 2010, I recv. a bill from MGL with charge of Rs. 50/- as compensation for shortfall. I was also surprised that the Meter reading was shown zero.
I called up to support service where I was informed that since their person had visited my house thrice but door was locked hence they have taken average consumption and it shows zero reading. (In MGL the mathematics seems little poor where Avg meter consumption is Zero. Does any body got an answer Zero in any average method). I was not ready to accept the argument that person had come thrice, so demanded the dates when he has visited, and they had no answer when the visit was made (They how come three visit is calculated)
Further, they infomed that as there is no reading a charge of Rs. 50/- as compensation for shortfall is billed as per co. policy.
Dear Friends, can you understand the methodology adopted by co. to charge custmer Rs. 50/- randomly. Since amount is not big, generally customer shall pay this PENALTY.
Now, just understand how a big name multinational co. is playing smartly to pick pocketing by small amount charges which generally customer shall not pay attention to.

Corruption is inseparable from India. India is corruption personified. In India looking for honesty is like trying to find a virgin in a maternity labour ward.

MGL is one of the several agents of corrupt practices that makes India what it is today. Providing Piped Natural Gas (PNG) is one of the (dis)services it offers its customers in Mumbai and its satellite cities.

I subscribed to its PNG service that was started in March 2010. After installation my family members found that the gas burners on the stove would get extinguished when turned to SIM mode.

Complaining to MGL and to its agencies proved a miserable experience and gave only headaches while there was absolutely no work done to rectify the deliberate error by MGL. The deliberate error is simply a corrupt method of making the customer suffer and then make money by fleecing him/her. This is standard Indian practise. Complaining to the Police or going to the Courts only compound the problem. The problem is solved only if you use strong methods or quietly pay up money.

MGL is putting the lives of several customers at risk by adopting this corrupt method simply to make some loose change. And this loose change assumes mammoth volume considering the volume of customers they cheat in a month or an year. Safety and Security of its users are compromised.

Do not tolerate this. Speak up. Take action. For your and your family welfare. This country will not do this for you. Nobody will. You yourself will have to.

Please prevent a Bhopal in Bombay

Beware Mumbaikars and its suburbs. Your safety and life is at risk. This time it is the disservice of MGL that may put you and your family at risk. It could kill your neighbours too. Please pay attention.

When you changed over from LPG gas cylinder usage to using the piped PNG offered by MGL if you noticed that your stove burners get extinguished after putting them on ‘SIM’ mode you are at grave risk. You must take immediate steps to keep you and your family safe.

PNG operates at a lower pressure than LPG. Therefore the technicians that install PNG increase the orifice diameter of the stove burner nipples (that are designed for LPG use). But, if they also do not make a corresponding increase in the gas-cock you would face the problem I described.

The technicians try to fleece consumers by demanding extra charges for doing this or they may simply not have the time to do all this work (depending on which part of the metropolis you are located or how educated or how strong you are at voicing your concerns). MGL cannot absolve itself of this service liability and any untoward happening will be sad. They charge us and do not do charity after all.

What is the point in inviting Bhopal to Bombay? And no dead comes back to life. Breast-beating and head-banging is useless after an accident.

The courts take lifetimes and justice-delivery is skewed in India. Buyer Beware.

Venkatesh Naidu

hi,
This is Hardik Sanchla son of Shantilal V. Sanchala from kandivali(west) using mahanagar gas my meter
no. 11037357 /CA no.[protected]. i was paying around 400 rupee per 2 mnth till now on
mahanagar's bill but this mnth in june i recive the bill of 9657 rupee how could it be posible ? and i had made the payment of last april mnths bill.
I contacted to mahanagar office in kandivali (east) they told me you have to make the
payment but when i asked how i got this much bill amount then they told me we are giving an
estimated bill till now, i showed them my previous bill's they told me this are all estimated. I am not capable to make this payment.
And now i hav got a letter tellin we will disconect gas service.
please gave me suggestion's or help me ...

shantilal sanchala
([protected])

Sir,
I am customer of Mahanagar Gas and my consumer number is :[protected].

My MGL bill for the month of Jan '10 was a credit bill which was generated @rate of Rs. 11.13/- per unit. While the debit bill for the past and all future months are generated @rate of Rs. 12.09/- per unit.

I have brought this inconsistency in billing rate to the company many times but have not received appropriate response from them. Every time I send them a mail they just reply back with a new complain number. Below is the list of complaint numbers that I have been given for the same matter:
354607, 347772, 327945, 324648, 324673,319392,362158,363260,372272 ,383880, 389299,394258 , 403506.
I have been following up with the company for the past three months, but to no avail. It is a matter of clear customer harassment from MGL. I have had as many as 28 to 30 mails back and forth but everytime it has been without any resolution. I can send you a copy of the mail trail in case required.

Also , I would like to bring to your notice that no meter reading has been done on our premises for the past one year and all bills have been approximated. And it is due to this reason that they had sent me a credit bill for the month of Jan, when the actual bill should have been a debit bill.

Please let me know what needs to be done with regards to my complaints.

From last 6 month I am getting estimated bill from mahanagar gas, I had called to customer care but they are also not giving proper reply and also not ready to give the authorized contact person name and no. , to solve this problem
Also on website and customer care line they said enter your CRN no. but there is no CRN no. is printed on bill.
Bp. [protected]
Ca.[protected]
Connection register with Lalit Parekh...

Hi,
I have applied for GAS pipeline in month of November 24th 2009 but did not received a gas pipeline till date.
i have received a relationship letter [protected].
Please treat this on priority. They taken cheque from us and till date no GAS.
what is going on?


Regards,
Shailesh Mehta
Cell: [protected].

I have applied for permanent Gas Disconnection of Mahanagar Gas Ltd. on 10.02.10 in person at Kandivali Office. I have copy of acknowledgement. Yesterday, I got call from Mr.Swaraj of Mahanagar Gas (Cell No.[protected]) regarding payment of Rs.550/- as disconnection charges. Here my complaint is inspite of giving some refund (Rs.5000/- were deposited before 1.1/2 year back) for disconnection to customer, how Mahanagar Gas can ask charges for disconnection of Gas connection? Is this the monopoly effect? Here MGL is taking benefit because they are the only supplier of pipeline gas.I have already applied for new connection by depositing Rs.6,000/- at my new residence before one month. Nothing is happening for new gas connection also. I dont know how this Company is working? Nobody is their at Kandivali to respond. Only the Receptionist is attending all call/complaints and PROs lines are always busy. They never take calls. Can anybody help me out this? - Avadhoot Patil - Cell: [protected].

i send cheque to mahanagar gas against bill no. of rs 216/-. In the nxt bill they are charging me of rs200 of dishonuring chq & rs25 for dlay payment chg.I found with my bank no chq is coming to my bank.after that they reply to me your bank is not there where the chq address written on the chq .but i did paid all the chq to mahanagar gas from the first day & surprisngly i paid a chqwith same branch of mahanagar gas collection centre.please they are not listening to us help us

Hello,

My CRN No:[protected]

From past 4 years, we have not been receiving regular bills, we gets bills like once in 6 months or so, I have been following with them regarding this issue, but still there is no resolution from their end.
To be honest their service is pathetic, suddenly one day they get up, check the meter reading on the system and just send the bill. The situation right now is so bad that they have send collection people at our house and they are threatening us for the payment,
the pending payment is about Rs 7000/- this was something uncalled for from their end when the matter is still not sorted, we are their clients, we always pay the bills on time, this has been a mishap from their end, every time I sent a complaint letter, all we get is we understand and we solicit your cooperation towards mutually enriching experience, up til now also, we do not get any bills on time. Now, they are asking us to clear the total amount in 1 go, that is not possible, we asked them that we shall the payments within 3 months in 3 installments, but they are threatening us to disconnect the connection, we just don't know what to do, ro where search for help.

Thanks & Regards
G.T Chawla

Supply of Gas connection by Mahanagar Gas Limited.
========================================
I Have made full payment to MGL before 5 years.
In responce to the payment I have received a letter dated 15.04.2005
"we regret to inform you that,we anticipate a delay in providing our PNG conection in yr kitchen,inspite of our whole hearted & sincere efforts,for reason beyond our control."
In spite of our regular follow up I could not get my work done instead of considerable delay.
May I know from MGL (Mr. Surjeet Deka) Head Marketing.In black & white the reason of delay & the value of his letter in connection of
CRN -237485.
sincerly yrs
Sureshchandra M. tripathi
D/406, Shivshakti Complex
S.V. Road, DAHISAR EAST
MUMBAI 400068
Contact no. 28489493 / [protected]

When I tried to pay Last month's Bill before Due date, After reaching Mira road Post Office they told we are not accepting this company's bill here. After searching lot, Finally I found another Designated Bank, and Also at "Designated" Bank I was told that we dont accept Mahanagar Gas Limited's Bills here.

Then After searching 2 more Designated Shops I found that they remain Closed !!!

The Shops which is Designated in the website of Company remains Shut-Off.

As Bill becomes Overdue, I know Company will charge Rs. 25 as Delayed Payment Charges. I have send Email to Company but No reply received nor anyone called-up.

I have strong Objection on this type of management. It is written in Bill that "Pay Rs.10/= as handling Charges to Postman for Convenience."

My Question is WHY Company have not put up their own Collection Centre and why Company is forcing Consumers this type of Burden.

Will any Press Reporter, Consumer Court, NGO Take up this Matter? Does it Fits in MRTP Act?

What if Company Simply Disconnects and also Charges Delayed Payment. Can Company Morally and Legally do such things in such case? Coz its not mistake of Consumer but it's Company's fault.

Rajesh Vyas

Mahanagar Gas Ltd, Thane had laid down Gas Pipe Line at our Society at - Sai Sakshi Co-op. Hsg Society Ltd. at Mira Road (e) near Joggers Park, at Sai Complex, Next to Hotel Hardik Palace in the month of Oct.2009.
However till today connections not given.
We therefore request you if you are not giving connections within 8 days, please refund our deposit & connection charges collected by us with penalty & interest amount.

Hi ,

This is Rakesh Pai a resident of Neelamaya CHS, Plot No 35, Koparkhairane SEC - 1.
This is to bring to your notice that the Mahanagar Gas Ltd. had introduced gas pipeline for our society on November 2009. However the work started only on 28th December 2009 and they removed the tiles of the private garden area of our society.
As per the discussion the corporation had promised to replace the tiles that would be tampered free of cost.
After a few days they came and took away the waste materials left after the digging and said that the rest would be taken in the next round since the truck was loaded.
Also they refused to replace the tiles and said we would have to pay extra if the same tiles were to be installed. Also the waste mud and garbage was not collected.
They said that if we purchase new tiles they would fit it for free else it would be chargable. So we said as soon as we get the tiles we would intimate them.
The supervisor for the area Mr. Babu was contacted for the removal of the waste placed in the premises of the Row Houses but still after multiple calls he said that
it would be done the same day and even after 15 days now nobody has turned up.

This is a big shame that a very well knowned organisation as Mahanagar Gas has such a staff who harrass people by giving false information and instead of clearing of the stuff just say that we would do it soon. It has been so difficult for us since our private garden area is filled with all the old tiles and mud for 15 days unattended.

The agency named Transwind and the contact person Mr. Arun Ganoo has also seen the situation and yet nobody has helped.

This is a kind request to you to please let this be done as the earliest as it it causing a lot of hinderances and problem as small children are there in the society who might fall and get injured due to all this mess.

Sir,
Gas pipeline was laid down to our building i.e. "Om Sai Sakshi Co-op. Housing Society, at Sai Complex, Next to Hotel Hardik Palace, Near Joggers Park, Mira Road (East) Dist-Thane, in the month of October 2009, however till today gas connection was not given. If your company is not giving the connection please return our deposit amount with interest. Please reply.
With regards,
B. G. Kale

The company never used to take meter reading for billing purpose.Bills are based on assessed consumption.During February 2008&June 2009 there was no bills.Actual meter reading was taken on 15/11/2009 ie after the lapse of 1year&6months.Bill for November 2009 is for328scm.Being an household user such high consumption is impossible especially in view of average monthly of 30scm.The price of gas escalated from Rs.10.51 to Rs.12.09 wef 18/07/2009.As there was no system of regular meter reading I have been billed at higher rate especially in view of the fact that the entire consumption pertain to a period priorto18/07/2009.I have ben roughly excess billed Rs.486.64+applicable vat My complained dated 01/12/2009 not acted up on by MGL.Being a retired person I am not in a position toget such mitakes rectified.CRN No.[protected],Bill No.[protected],CA:[protected]