Mahanagar Gas Complaints & Reviews

Sir,
I am customer of Mahanagar Gas and my consumer number is :[protected].

My MGL bill for the month of Jan '10 was a credit bill which was generated @rate of Rs. 11.13/- per unit. While the debit bill for the past and all future months are generated @rate of Rs. 12.09/- per unit.

I have brought this inconsistency in billing rate to the company many times but have not received appropriate response from them. Every time I send them a mail they just reply back with a new complain number. Below is the list of complaint numbers that I have been given for the same matter:
354607, 347772, 327945, 324648, 324673,319392,362158,363260,372272 ,383880, 389299,394258 , 403506.
I have been following up with the company for the past three months, but to no avail. It is a matter of clear customer harassment from MGL. I have had as many as 28 to 30 mails back and forth but everytime it has been without any resolution. I can send you a copy of the mail trail in case required.

Also , I would like to bring to your notice that no meter reading has been done on our premises for the past one year and all bills have been approximated. And it is due to this reason that they had sent me a credit bill for the month of Jan, when the actual bill should have been a debit bill.

Please let me know what needs to be done with regards to my complaints.

From last 6 month I am getting estimated bill from mahanagar gas, I had called to customer care but they are also not giving proper reply and also not ready to give the authorized contact person name and no. , to solve this problem
Also on website and customer care line they said enter your CRN no. but there is no CRN no. is printed on bill.
Bp. [protected]
Ca.[protected]
Connection register with Lalit Parekh...

Hi,
I have applied for GAS pipeline in month of November 24th 2009 but did not received a gas pipeline till date.
i have received a relationship letter [protected].
Please treat this on priority. They taken cheque from us and till date no GAS.
what is going on?


Regards,
Shailesh Mehta
Cell: [protected].

I have applied for permanent Gas Disconnection of Mahanagar Gas Ltd. on 10.02.10 in person at Kandivali Office. I have copy of acknowledgement. Yesterday, I got call from Mr.Swaraj of Mahanagar Gas (Cell No.[protected]) regarding payment of Rs.550/- as disconnection charges. Here my complaint is inspite of giving some refund (Rs.5000/- were deposited before 1.1/2 year back) for disconnection to customer, how Mahanagar Gas can ask charges for disconnection of Gas connection? Is this the monopoly effect? Here MGL is taking benefit because they are the only supplier of pipeline gas.I have already applied for new connection by depositing Rs.6,000/- at my new residence before one month. Nothing is happening for new gas connection also. I dont know how this Company is working? Nobody is their at Kandivali to respond. Only the Receptionist is attending all call/complaints and PROs lines are always busy. They never take calls. Can anybody help me out this? - Avadhoot Patil - Cell: [protected].

i send cheque to mahanagar gas against bill no. of rs 216/-. In the nxt bill they are charging me of rs200 of dishonuring chq & rs25 for dlay payment chg.I found with my bank no chq is coming to my bank.after that they reply to me your bank is not there where the chq address written on the chq .but i did paid all the chq to mahanagar gas from the first day & surprisngly i paid a chqwith same branch of mahanagar gas collection centre.please they are not listening to us help us

Hello,

My CRN No:[protected]

From past 4 years, we have not been receiving regular bills, we gets bills like once in 6 months or so, I have been following with them regarding this issue, but still there is no resolution from their end.
To be honest their service is pathetic, suddenly one day they get up, check the meter reading on the system and just send the bill. The situation right now is so bad that they have send collection people at our house and they are threatening us for the payment,
the pending payment is about Rs 7000/- this was something uncalled for from their end when the matter is still not sorted, we are their clients, we always pay the bills on time, this has been a mishap from their end, every time I sent a complaint letter, all we get is we understand and we solicit your cooperation towards mutually enriching experience, up til now also, we do not get any bills on time. Now, they are asking us to clear the total amount in 1 go, that is not possible, we asked them that we shall the payments within 3 months in 3 installments, but they are threatening us to disconnect the connection, we just don't know what to do, ro where search for help.

Thanks & Regards
G.T Chawla

Supply of Gas connection by Mahanagar Gas Limited.
========================================
I Have made full payment to MGL before 5 years.
In responce to the payment I have received a letter dated 15.04.2005
"we regret to inform you that,we anticipate a delay in providing our PNG conection in yr kitchen,inspite of our whole hearted & sincere efforts,for reason beyond our control."
In spite of our regular follow up I could not get my work done instead of considerable delay.
May I know from MGL (Mr. Surjeet Deka) Head Marketing.In black & white the reason of delay & the value of his letter in connection of
CRN -237485.
sincerly yrs
Sureshchandra M. tripathi
D/406, Shivshakti Complex
S.V. Road, DAHISAR EAST
MUMBAI 400068
Contact no. 28489493 / [protected]

When I tried to pay Last month's Bill before Due date, After reaching Mira road Post Office they told we are not accepting this company's bill here. After searching lot, Finally I found another Designated Bank, and Also at "Designated" Bank I was told that we dont accept Mahanagar Gas Limited's Bills here.

Then After searching 2 more Designated Shops I found that they remain Closed !!!

The Shops which is Designated in the website of Company remains Shut-Off.

As Bill becomes Overdue, I know Company will charge Rs. 25 as Delayed Payment Charges. I have send Email to Company but No reply received nor anyone called-up.

I have strong Objection on this type of management. It is written in Bill that "Pay Rs.10/= as handling Charges to Postman for Convenience."

My Question is WHY Company have not put up their own Collection Centre and why Company is forcing Consumers this type of Burden.

Will any Press Reporter, Consumer Court, NGO Take up this Matter? Does it Fits in MRTP Act?

What if Company Simply Disconnects and also Charges Delayed Payment. Can Company Morally and Legally do such things in such case? Coz its not mistake of Consumer but it's Company's fault.

Rajesh Vyas

Mahanagar Gas Ltd, Thane had laid down Gas Pipe Line at our Society at - Sai Sakshi Co-op. Hsg Society Ltd. at Mira Road (e) near Joggers Park, at Sai Complex, Next to Hotel Hardik Palace in the month of Oct.2009.
However till today connections not given.
We therefore request you if you are not giving connections within 8 days, please refund our deposit & connection charges collected by us with penalty & interest amount.

Hi ,

This is Rakesh Pai a resident of Neelamaya CHS, Plot No 35, Koparkhairane SEC - 1.
This is to bring to your notice that the Mahanagar Gas Ltd. had introduced gas pipeline for our society on November 2009. However the work started only on 28th December 2009 and they removed the tiles of the private garden area of our society.
As per the discussion the corporation had promised to replace the tiles that would be tampered free of cost.
After a few days they came and took away the waste materials left after the digging and said that the rest would be taken in the next round since the truck was loaded.
Also they refused to replace the tiles and said we would have to pay extra if the same tiles were to be installed. Also the waste mud and garbage was not collected.
They said that if we purchase new tiles they would fit it for free else it would be chargable. So we said as soon as we get the tiles we would intimate them.
The supervisor for the area Mr. Babu was contacted for the removal of the waste placed in the premises of the Row Houses but still after multiple calls he said that
it would be done the same day and even after 15 days now nobody has turned up.

This is a big shame that a very well knowned organisation as Mahanagar Gas has such a staff who harrass people by giving false information and instead of clearing of the stuff just say that we would do it soon. It has been so difficult for us since our private garden area is filled with all the old tiles and mud for 15 days unattended.

The agency named Transwind and the contact person Mr. Arun Ganoo has also seen the situation and yet nobody has helped.

This is a kind request to you to please let this be done as the earliest as it it causing a lot of hinderances and problem as small children are there in the society who might fall and get injured due to all this mess.

Sir,
Gas pipeline was laid down to our building i.e. "Om Sai Sakshi Co-op. Housing Society, at Sai Complex, Next to Hotel Hardik Palace, Near Joggers Park, Mira Road (East) Dist-Thane, in the month of October 2009, however till today gas connection was not given. If your company is not giving the connection please return our deposit amount with interest. Please reply.
With regards,
B. G. Kale

The company never used to take meter reading for billing purpose.Bills are based on assessed consumption.During February 2008&June 2009 there was no bills.Actual meter reading was taken on 15/11/2009 ie after the lapse of 1year&6months.Bill for November 2009 is for328scm.Being an household user such high consumption is impossible especially in view of average monthly of 30scm.The price of gas escalated from Rs.10.51 to Rs.12.09 wef 18/07/2009.As there was no system of regular meter reading I have been billed at higher rate especially in view of the fact that the entire consumption pertain to a period priorto18/07/2009.I have ben roughly excess billed Rs.486.64+applicable vat My complained dated 01/12/2009 not acted up on by MGL.Being a retired person I am not in a position toget such mitakes rectified.CRN No.[protected],Bill No.[protected],CA:[protected]

December 9, 2009
To,
Appropriate Authority

Subject: No connection of pipe gas since last 3 years

Reference: Application for providing pipe gas connection dated 30/03/2006 &
Docket No. 738990 dated 28.01.2009

Sir,

On behalf of Mitraprem CHS, Postal colony road Chembur, Mumbai 400071 we had applied for the pipe gas connection in March 2006. We reapplied in 08 for the pipe gas connection as the previous records couldn’t be found. Responding to the request the company official Mr. Aftab visited our site & asked society consent letter which we submitted to Mr Aftab. Then Mr Aftab & others made survey of the site & with the consultation with society officials defined the layout of proposed pipe gas connection which was to be laid from the main header which is just 2ft away from the society entrance. It was confirmed that the work shall commence after the rainy season of 2008. from October 2008 we reminded Mr. Aftab every fortnight but only assurances were given. Meanwhile the approx. 100 me pipe line was laid for nearby Ganeshkripa society on war foot basis the reason best known to Mahanagar Gas ltd. While this work was going on we recalled Mr. Aftab to consider our application also but in vain. In April 2009 Mr Aftab simply refused to give connection from the header. We insisted for the connection from the header. Mr Aftab again assured the connection after the rainy season of 2009. From October 2009 we reminding Mr. Aftab but in vain. No progress so far done in our case while as other nearby societies have given connection from the header in the same period.

We request you to look into the matter & resolve the dispute at the earliest.

Thanking you,



Yours’ faithfully,
S M DEGAONKAR
Mitraprem CHS,
Postal colony road Chembur,
Mumbai 400071

Hi

I hemen Bhatia am the resident of Mahavir Majestic CHS, Magnum-103, LBS Marg, Kanjurmarg-West, Mumbai-400078. I have a pipeline gas connection of Mahanagar Gas Ltd (MGL) for which I am continuously getting wrong billing, below is the history of the complaints I have registered to their customer care. I have taken the gas connection in the month of Jan-Feb 2008

I was not getting bills for months; the first bill I got was in the month of Dec 08, which showed that the amount payable was around Rs. 6751 and the units consumed were Rs.571. Due to this error I had registered a complaint with MGL in the month of Dec 08 or Jan 08 and my complaint number as per their records is 61476. I was told the error would be rectified in the Feb 09 bill 09, but it was not and the bill of Feb 09 showed the previous bill amount as arrears. I again registered a complaint (Complaint no 29070) and was told that the bill would be rectified later.

You would be shocked to know that I have made two more complaints recently (Complaint No – 240979 & 241011) as the bill I got recently is still showing wrong details. Th units consumption as of Nov 16, 09 is 142.318 out of whihc I have already paid Rs 400 on lumpsum basis, bu the consumption as per bill is still 714 units amounting to Rs. 8824. The bill is showing wrong arrears as well interest on arrears.

I request Indian Consumer Complaints Forum to look into this matter, as I have literally got harassed from MGL for the mistake of theirs. I am alos showing the current bill which I have received.

sir/madam.
this is rakesh kadam.my bill no[protected].
ca no [protected]
crn no. 1016112
i pleased to inform u that we are not using this gasline.not yet meter placed.and they have send me twice bil. this month they have send 3000 rs bill.pls take stick actoin on it



rakesh kadam
[protected]

My Complaint just lodged is against "Mahanagar Gas Ltd.,which is supplying cookinggas to Mumbai .City and the Subs.
Thanks !

I made a request for shifting of the meter on 5th october, 09 and I was told that with in two days the work will be done. Since no one turned up I spoke on the 8th October and was told that on 9th the work will be done. Again I spoke on 9th since no body turned up for the workand I was told that on 12th october the work will be carried out. Since no one turned up I spoke again and was told that on 14th the work will be carried out. On 14th when I contacted I was told that on 15th the work will be carried out.

Each person in the BPO I spoke are evasive and are hoodwinking on each occasion since they take the advantage of ignorance of what the earlier person has committed.

We have lost five days waiting for the MGL representative and are disgusted at their level of service which may be due to their monopoly status.

We have been staying at Borivali Gorai for last 12 years. The area is quit developed and sufficiently populated but so far MGL has not put its pipeline in the area. I request you to forward this message to the top official of the company so that the residents of Borivali Gorai is also benefited with this low cost alternate fuel.

One people start takin connections the usage of LPG will reduce to that extent leading to reduction in subisdy burden on the government.

Hallo sir,
This is sanjay mankani from mumbai receidence of flat no-903, emp-47, [evershines melllinum paradise]thakur villege, kandivali[e], mumbai-400101.since five years and i had received gas pipe leakage to my receidence kitchen, lots of time i complain to mahanagar gas limited, mumbai .
they come and check and say that there was no leakage but we are not satisfied and doing work there as usual.
on date 28th june 09 my wife was doing work at kitchen with my servent and the time was around 9pm night and that time unfortunetly fire flames comes from the lower side of kitchens drowers where the pipe line connections were there and my wife burned and she damege left legs feet with burning boils and some of fire flames comes to my wife's cloths and burned it, but by the grace of god we took immidate resque and safe everything, only my wife's left legs feet were burned,
immidiatly i go to docters place but unfortunetly he was out of the clinik so we talk to him and asked medicins and the way of resque of burned place .after that everything is in control.
after complaing mahanagar gas limited of that incident they send only one person to check all this and that person was just a innocent man and he don't know how to do everything, he just come and check though soap and still say that no gas leakege was there .
again i complain to emergencies gas servicres and they come acoss and check immidiatly, where they found some of the percentage of gas were leakage .
then anotherday we go office of mahanagar gas limited to thakur complex 90fits road kandivli[east] mumbai-400101 and they put the complain and assured us that pipe line has been changed within one day .
another day persons comes from BINDRA ENTERPRISES and change the gas pipe line from lower place of kitchen to upper place on 30th of june 09.
now u tell us where we go if the big incident were going on all this evershines buildings at thakur villege kandivali[e], mumbai-400101.???
we need compensation of this incident [worth rs.20, 00, 000/=aprox], if the house were burned atleat we lost total cost of house with furniture/fixtures/ and many more ?
please help us for clearing all this matters, atleast people were awair of all this happinings ..
and the lesson to evershines builders, mumbai and mahanagar gas authorities that how they allow to put lower side of kitchen gas pipes .
i know i am the first person to complain like this to any gas company..

[protected][protected][protected][protected][protected][protected][protected]

name-------sanjay mankani
address---flat no-903, emp-47, thakur villlege, kandivali[e], mumbai400101.
tel[protected]-28877999.
mobile-----[protected].
office[protected]
[protected][protected][protected][protected][protected]-----
mahanagar gas limited CA no.[protected].
mahanagar gas limited CRN no.39571.
complain record no.----PNG RE 001
title[protected]------EMERGENCY SERVICE CALL NOTE.
issue no.[protected].
issue date[protected]/06/2003.
[protected][protected][protected][protected][protected]----
pipe changing bye[protected]BINDRA ENTERPRISES
address[protected][protected], dhanlaxmi apts, . mahakali caves road, andheri[e], mumbai-400093.
tel[protected][protected]-28360241/28241886.
[authorist agent of mahanagar gas ltd]
tax invoice no[protected]-1350.
date[protected][protected]/06/09
grand total of pipe changing[protected]rs.1107/=
[protected][protected][protected][protected][protected][protected][protected]--
therefore i am requesting you to all that please take proper action and do needfull, for this i shall be thankful/beleaving to consumer court/and oblidge.

thanking you,

yours truly,

SANJAY MANKANI

I really pity that Mr. Manmohan Singh is our Prime Minister but he does not know whats going wrong with big companies and their harassament.

I was to get the piped gas connection from Mahanagar Gas Ltd.(MGL). My old parents were made waited on hot afternoons in their office and asked to come twice a day for 8 days. Then promised a piped gas connection. I have made the payment to this useless company in February 2009 and now today in June 2009, this company says that they have launched SAP software system and unelss they do not get the PO number, the line would not be given. Are they giving the interest on my hard earned money for utilising this money?????????

I have 10 months old baby and old parents. I shifted to new place on the promise that once I get the Gas stove the technition would immidiately come and install the line.

I called up Thane office (pramod Roy) but he abruptly hang up the phone. I thencalled up corporate office and spoke to Beena and she promised that she would check and give the connection immidiately. After sometime she called up and promised to give connection after 2 days. This is happening from last 10-12 days.

If MGL wants to impliment any process then thts none of my business. And WHY FEB 09 CUSTOMER PO was not generated? I want connection but as a customer there is no one to help anyone in India. You need to be the son of BIG politician.

Guys do not trust these third class and patheic company. This company will get close down soon