Mahanagar Gas Complaints & Reviews

PNG operates at a lower pressure than LPG. When customers switch to PNG, MGL is supposed to increase the bore sizes of both the brass nipples as well as of the gas cocks in the stove apparatus. MGL technicians increase the orifice size of the brass nipples while deliberately leaving the brass-cocks alone. Due to this the burner will get extinguished when put to SIM mode. Getting the MGL technician back into your home is a chargeable trip. He will also charge you for getting the bore sizes of the brass cocks increased on some pretext. What would the hapless ladies in the house or the men (who are generally not qualified to understand technicalities) do but pay up. MGL has already charged you for installation as well as the deposit well in advance. Then why this disservice and why this double charge?

Will MGL stop this lowly corruption and make amends in my gas burners. I shall not pay, of course.

Dear Sir,
We "Skyline Millars Ltd" having a project name "SKYLINE OASIS"at vidyavihar premier road, vidyavihar west. This is inform you that you installed pipe line for gas connection at our building name Erbent & Tadmor at same complex, we seeking gas connection in kitchen area with meter and activation as we got the fire fighting NOC from fire brigade. And also paid all dues or charges toward MGL connection. After several reminding and calling to your area incharge or concern person ( Mr.Mausin Khan - [protected] / Ms.Rakhi - [protected] ) they are not responding our call and not even give any feedback for the same. We are very disappointed with your services. Kindly contact me on [protected].

Thanking You,

Janak Prajapati
[protected]
[protected]
[protected] / 95.

Shortfall Charges??????

What is this SHORTFALL CHARGES? Mahanagar, please explain this Maha Funda to the Public.

Mahanagar gas says ur gas stove is leakage never belive those words, never allow them to enter in ur house, give them reading n close door, , mahanagar is 1 of d worst company in india who gave contract to private agent, agent will come n he will say i m from mahanagar gas, i am here to check ur gas leakage, then he will take match box he will on stove button, pull ur button for 2 sec n turn it on. Then he will show u leakage with d help of match it's pure trick for taking 300 to 500 rs., , , always say good bye to them through any way, push ur stove button.

Complaint No. 774061
BP # [protected]

My dad i.e. Mr. Ramesh Chandu Shetty, had paid Rs.500/- against Registration Fee for piped gas connection in favour of Mahanagar Gas Ltd. via cheque no.670712 dated 3/4/03. However, we never availed the connection then.

Today i.e. July 23rd, 2011, I called up the customer service requesting that we would be interested in getting the pipeline connection and informed that we had already paid the Registration Fees in 2003 and this money is still lying at their end. The first customer service personnel, Ms. Sangeeta on getting this information was extremely rude. Without investigating, she informed that the refund was made to us and hung up the phone.

On calling back, the second customer service, Mr. Rama Jana, informed that he would investigate and informed that I call back around 3.00 p.m. the same day and by then the status would be provided.

On calling back at around 3:30 pm, another customer service Ms. Korina kept making some excuse on pretext of Saturday and kept me on long hold. She then assured that from their Billing section someone would call before 6.00 p.m. and provide the status.

I kept waiting till 6.30 p.m. and as expected by me there was no call. I think Mahanagar have appointed bunch of liars in their organization in name of customer service.

They have been holding on to our Registration Fee right from 2003, we never questioned nor asked for any refund. Now, when we want to get the pipeline connection and on informing our Registration Fee money is already been paid. Their people are just not ready to cooperate. Is this the way an organization serve the people.

We would like to have email id of Mahanagar to post this complaint.

Regards,

Savita Shetty

mahanagar gas ltd — No new connection event after 1 year

I have registered for a MGL connection in May 2007 and had given a cheque of Rs. 5000 then. Unfortunately, it bounced because it was deposited only in November 2007. In December, I requested customer care to send someone to collect another cheque. Since then I have been calling every month and each time I am told that within 3-4 days someone will contact me. Its been 1.5 years since I made my registration and no one seems to be taking any action to collect the cheque and give my connection. Since last 3 weeks, the customer care phone just keeps ringing without anyone responding at all.

Even their online complaint form never works. They have also mentioned no email address or other phone numbers where complaints can be registered.
If the headquarters is called, they just keep transferring from one number to another.
I will be approaching the Consumer court and ask for compensation for the delay.

mahanagar gas ltd — WRONG METER READING

I HAVE LODGED COMPLAINT 4 DAYS BACK ON MAHANAGAR GAS LTD ON THEIR SITE FOR WRONG METER READING AND WRONG BILLING. I HAVE NOT GOT ANY RESPONSE FROM THEM AS OF NOW. KINDLY ASSIST ME TO GET RESPONSE FROM AS EARLY AS POSSIBLE

tiles — nil

i would like to renewal my passport, it is goin to expiry on 15.10.2008, file no a10087198, pass port no a6253413

mahanagar gas ltd — Cheque Deposited... No connection

We paid money (final Rs 2500) for installing the gas line and the cheque was deposited 2 months ago. The representative from MGL was supposed to come and start the gas line in the evening after taking the cheque. Everyone in the building have their gas lines functional. When we call to the Help line regarding this, we are told someone will come tomorrow and start. We've been pushed aside a lot.

They are very prompt in depositing and collecting the money for installation but dont show the promptness in getting the work done. This company clearly need to get their act together. My mother keeps calling and they tell to her to call some other no and the other no we call tell her to call the HELPLINE 1917 no. No one seems to take care or pay any attention to this matter. If they dont want to install, they should pay us back Rs 5000.

All queries by phone or e mail are simply ignored by MGL and there is no response from their side.

Thank You,
Regards,
Pritesh Shah (Sion)

i want to pay bill but i will not get any biil from day first crn no.333130

tiles — Delay in Payments

Dr, Raj is a total cheat, she delayed the payment of her clients.
This is just to inform the customers who are willing to buy a flat there.
Be ware of such a cheater...

Although I hv not received bill for current month however I received email from EBILL wherein the total bill amt payable from me is showing Rs.848/- My monthly consumption is around Rs.75 to Rs.100/- It seems there is a mistake in meter reading. please clarify

mahanagar gas ltd — no connection after 4 months of application with deposit

I had applied for new mahangar gas connection in the month of MAY 2009, after 3 months of follow up they ask me to pay the initial deposit and application charges( Rs 6000), the amount was paid in august 2009.
I am still following up for the connection, all you recieve is just assurance that it will happen.

I am following up with call center for new gas connection since 26-nov-2009 complain. no. is 251021 but no has visit our place. it is too mutch delaying in process can give proper guide line for do it asap

or give some contact no where we can asscalate this matter.

tiles — unnecessarily putting tiles for the lanes

Sir,
I am a resident of Matunga labour camp muncipal chawl,Matunga(East),Mumbai-400019.Some people are putting tiles for our lanes which actually we don't need.They didn't take our permission for putting the tiles and are saying that it is the work of BMC .The lanes were good unnecessarily and forcibly they are constructing the lanes.Due to this our house is going down and the road is coming up.They are packing all the gutters also due to which we will have problem in the future for water to drain off.This is a work of a political party for the upcoming election.The people are telling us forcibly to put the tiles otherwise their bill will not be passed.They are showing dadagiri in putting the tiles so that they can get the money and commission.
Kindly take the appropriate action against them.
Thanks and Regards,
Your citizen.

mahanagar gas ltd — Very rude, impolite and non irresponsible behaviour from the team

Hi,

I have applied for gas pipeline connection for my residence in the month of July by paying the entire registration amount of 6000 in July itself. I stay in Andheri East in a 1BHK apartment. After this there was no update on the same front for the last 4 months. Then pipeline work started in the month of October end. I have waiting and requesting the team who has come for installation to get it done at my apartment as I had plans to travel for next 20 days. I did not get any response form the team and no commitment was given. I stay alone in the apartment and hence the installation requires my personal presence. Because of me working for 6 days in a week, i am not able to get time to get this done. I have taken special leaves for this work but the team has been very rude and showed no interest in completing the work. I also have personally stood witht hem for hours waiting to get their response. The team behaviour is very dissappointing and they have used abusive words in front of ladies and family. The supervisor name is Mr Anil and his incharge is Mr Pathan. The work is happeing at Raj Paradise Apartment in Andheri East and the gas has been registered on the mobile number of [protected] in the name of Ankur Mohindra. Kindly help me resolve this issue and strict action should be taken against such irresponsible people who are spoiling the name of Government's Agency.

. No gas connection

Sir.
Jupiter building Poonam sagar already have gas connection, I had applied for the gas connection for 003 B wings in the month of April; my application form no is SG/035805/1213. My cheque got cleared on 1-6-2012. I went several times, but they don’t give me the genuine reason for the delay.

Moses Joseph Francis, 003 B wing Jupiter building Poonam sagar near Parivar Hotel Mira road (E) Mira Road 401107, mobile no [protected]. email ; [protected]@yahoo.com.
CA :[protected]
Bill Group :MR022208
Bill No :[protected]
BP: [protected]

sir
I am not getting my gas bill for last 5 month, so please sent my bill as earliest.

I agree totally. I paid Rs.500 on February 2010 and still await a connection. About two weeks ago, two men from Mahanagar Gas came to drill holes for the piping. I asked them to wait half an hour till I was free. That is the last we heard from Mahanagar Gas.
If they are this efficient, maybe we should stay with LPG.
Dr. Sarma
302, Janki, Sector 17
Vashi, Navi Mumbai

Ref :CA no[protected]
Bill no[protected]
BP[protected]
Meter No-207110

Subject- Complaint for my gas meter

Dear Sir/Madam,
I would like to draw your attention that my last month's bill was Rs 355/- and unit was Rs 20/-. but this current bill is Rs 834/- and unit is 47 which is at a very higher side. So i have doubt that there is leakage or damage in my above mention meter no. Please look in to this matter as early as possible or you can send your person at my residence to check my above mention gas meter. For your ready referance current bill and till today (i.e 15 days time) my meter is showing[protected]i.e 62 units) which is again very high. Please take necessary action against this complaint.

Thanking you,
Yours Faithfully,

Ashok. P. Ajmera

cooking gas — Wrongly Charged..

Sir,We have been receiving wrongly charged Bills from u for the Gas Supply.We are only two persons & cooking is only once.For hot water Geaser & Solar system is used. Still we recd. 1st bill for Rs.400/- while all other neighbourers recd it for Rs 100 & 120/- only. We are complaining from very 1st bill.But nothing is heared.Thereafter I lodged a complaint with your office which was registered & a tech.was sent to visit & check our meter.He said that the meter is defective & needs to be replaced .Since then also I have phoned for several times But only getting the ans.as they will send a person for the purpose.But still no body has come to change the defective meter & as a result we are getting wrog charged.
Your persons coming for taking Meter Reading are saying that it is not their job to report this matter to higher level.At last we had also requested to disconnect the meter/supply.,which is also not done yet.At last for last five months we have not allowed any person coming for meter reading to enter the house,complaining of the abovesaid matter. They kept on sending different different person for takinng reading every month but we refused. We want the meter disconnected if not replaced for the defective one.Surprisingly yet we are getting the bill much much on higher side. It is not only a great loss to us but it also causes "Mental Torture " to us.
The bill which I recd. taday is showing the reading as 485.When we have not allowed only ,to take the 'reading 'how it can be shown as such. Any fake figure is submitted,to loot us.
I am very sad to say but we do not want your connection any more & please arrange to disconnect it immediately.
As you can also imagine,though inspite o[censored]sing geaser and solar heater,if we get the bill for cooking gas at around Rs.4oo/- the gas cylinder will be cheapest for us.Is not it?
I hope any responsible Authority will take care of our complaint and solve our problem or else I will have to go the Grahak Panchayat.
It is very shamefull that a family of two is getting the bill 4 times more & nobody is bothered to fix the problem.
Even instead of my filling up the form for change of name etc.,the same has not given effect as yet.
My very sincere request to please help us any how.
Thanks in anticipation,

With Warm Regards,

Saroj Dhotre.
With Warm Regards

Dear sir,
My name is purushottam s.dicholkar.i am working in godrej pvt.ltd and i am living also godrej apartment at x-85/2, vikhroli (e), perojasha nager.our problem is that last three year our gas bill is not came.i complaint so many time in your office and i inform also godrej company but he didn't reply.company told us to inform your office and i inform but they not take any responsibility.so my request to you please take charge of that and give me advise to how i will get bill because i cant afford to pay at time bill last three year.so please send us gas bill as soon as possible. my consumer no is 349642.
so please inform godrej company, and send bill.i am waiting for your reply.
my mob no.:[protected]

thank you,
regard,
purushottam s.dicholkar