Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I booked ticket from swargate to tuljapur on 17 April 2014 but due to some reason bus was cancelled. I meet swargate dept. incharge Mr. gaikwad, he said to bus was cancelled. department will be refund your booking amount but till date I am not getting this amount

I had booked for shiverni bus on 2 may 2014 from pune chandni chowk to thane vandana, the bus was supposed to leave swagate bus stop at 8.30 pm & reach chandanichowk by 8.45, but inspite of waiting till 10 pm at very isolated spot where there was no attendant, or any lights on the bus stop the bus did not reach, i repeated tried calling swagate bus stop but inspite of constanting calling no one bothered to pick the phone. No sms was send by the authority. Finally one shivneri bus arrived at 10.15, however the bus driver informed us that they have merged three buses together as there was no booking [ 8-30/9-00/9.30] &; finally 10-pm bus, this reflects highly wrong attitudeof state transport services, the very purpose of prior resevertion gets defeated. . This same incident has repeated earlier on many occasions, kindly take serious note of this, revert back your follow up to me urgently.

I had booked ticket on MSRTC website, ticket no. 16504579. During the booking process at pre payment stage the preferred seats were shown (5, 6) but post payment it showed that the tickets were booked for 3 & 6. Upon contacting customer care(Toll Free) number the representative was not helpful nor he was ready to disclose his name. He was asking me to cancel the ticket instead. Really a poor support for online booking initiative.

Dear sir,

Most of buses going from this rout aurangabad -nagar -pune highway.
They are taking hault at "gurudatt hotel" & "24/7 hotel.
In morning, afternoon & evening also which may be time bus will stop at that stop .
Bus driver and conductor get total food free and rs.100 each .
So they are bothered to stop at these hotels. I saw many times to take money from hotel owners.
I just think many of buses are start their depo not much distance near about 90/100 km . How can that
Bus stop before 100km ? Rule is that bus can not be take hault before 200 km .
If this will happen day by day then passenger will take other option like private transport facility.
Please stop these nonsence..

Hi, I had booked a ticket of ST which leaves from BORIVALI NANCY COLONY to SWARGATE of 5:15AM in the morning on 17th of February 2014. My boarding point was Vile-Parle(SAI BABA MANDIR). I reached the stop at around 5.20AM and waiting for the bus. As it leaves from borivali at 5.15AM so it reach at vile parle around 5.45AM. But the bus did not come. I was waiting there till 7.00 AM. And few more passenger also was waiting for the same bus as they had also booked ticket for the same bus. We were there till 7.00AM. We also called at BORIVALI bus stop and they informed that bus left at usual time. But as we were standing at the stop we did not see any bus coming over there. The bus did not come to the stop and have taken some another route. I want to enquire about the bus that which route it has taken and how they can go without taking their passengers and who sat on the seats which we have booked. And why it did not come on the stop. We have to go to the office early in the morning thats why we book ticket and still the bus has left without taking their passenger. It is very irresponsible behaviour and could not be bearable. Please do further enquiry about the issue.

I boarded shivnery bus on 05.10.2013 at 14.00hrs from aurangabad to pune .ticket issued uptill pune shivajinagar stand and with permission of driver and ticket clerk i ask to alight at sikrapur before boarding the bus, which both of them agreed.when i reached sikrapur, driver refused to stop the bus saying that bus will directly go to shivajinagar.i was with my wife and kid.I faced lot of difficulty and after repeated request he finally stopped the bus about 07 km far from sikrapur after seizing both of the ticket.his rude behaviour is at all not acceptable.i have to claim travelling allowance after presenting the ticket .Driver name was Mr sawant and ticket clerk name was solanke (not sure).I registered the written complaint in the complaint register at aurangabad cbs bus stand on 11.10 .2013.I request you to please retrieve the ticket back from the driver and post it in my address mentioned below and strict action may please be initiated against the person making fools to the passenger by putting in dark and defaming the name of ac shivnery services.IF THE MATTER WILL NOT BE SOLVED I WILL INITIATE TO GO TO THE TRANSPORT MINISTRY ALSO. VISHWAJEET PRASAD J N V AMBA PARTUR JALNA MAHARASHTRA MOB [protected] LL [protected]

On.Dec.15th, 7am. We traveled from PUNE RLY.STATION to DADAR EAST, MUMBAI by SHIVNERI AC VOLVO BUS NO. 9252 and SEAT NO.3a, 4a, 5a. We load our laguage in laguage cabin as per the instructions of bus staff.But when we reached DADAR EAST.Our laguage was not there IT was STOLAN . FURTHER WE WENT TO THE OFFICE OF THE BUS AND EXPANDED ALL THE INCIDENT TO THE PERSON WHO WERE SITTING AT THERE. BUT UNFORTUNATELY NOBUDDY TOOK INTEREST IN THE MATTER....

I had booked a ticket for Borivali to Swargate which leaves Nancy Colony at 12:30 PM. Details are as follows: Trip Number : M6952 Approx. Boarding Time : 12:37 Hrs. Ticket Number : 15311532 Transaction Id : MCIT[protected] Service Start Place : BORIVALI NANCY COLONY Service End Place : SWARGATE, PUNE Passenger Boarding Point : BORIVALI CHAMUNDA CIRCLE Passenger Alighting Point : SWARGATE, PUNE Date of Journey : 03/12/13 Departure time from Starting Place : 12:30 Hrs. Bus Service Type : AC-SHIVNERI No. of Seats : 2 My old parents were waiting at the Chamunda Circle stop right from 12:20 PM to 1:30 PM however the bus never arrived there. I called up Nancy Colony bus depot and they said that the bus left the depot on time which is at 12:30. They even gave me the bus number 9216. It seems like the bus driver chose to skip this stop and directly continued with it's onward journey. This is completely unacceptable. My parents had to look for alternative travel arrangements for the same. When I filed a complaint over email, I was asked to call on TOLLFREE NO. [protected]. When I call on that number, they ask me to send an email to the same email address where I filed a complaint.This is inexcusable. I want a full refund for the same and a compensation for the trouble my parents had to go through.

Dear Sir,

I had travelled to Vasai Navaghar from Kapurbawdi Thane on 4th Nov 2013 around 7 p.m.

Ticket No 164105 and Conductor details are 0109280, N S Rathod.

I was with my wife boarded the bus around 7 pm from Kapurbawdi bus stand.

As there were two male passengers already seating on ladies seat, I requested them to please seat elsewhere as that seat is reserved for ladies.

Passenger refused to seat elsewhere and hence I requested conductor to ask male passenger to empty the ladies reserved seat.

However, instead of helping me and my wife he refused to ask male passenger to empty the ladies reserved seat and argued and humiliated me in front of co passengers.

He has also given misleading and false information about ladies seat saying this facility is only for travel more than 300 km. and passenger boarding from starting point.

whereas thru internet websites i came to know this facility is available for less than 150 km travel and my wife was eligible to seat on ladies seat which was pre occupied by male passenger.

Conductors inability to do his duty and discriminating behaviour has cause me humiliation as well as my wife has to sit with fear o[censored]nwanted touching on last seat between male passenger who were chewing tobacco.

You are requested to please take strict action against this conductor for refusing to do duty and misleading passengers with false information and humiliating the passengers based on their religious appearances.

Thanks & Regards,

sir, I booked three tickets from pune (shivajinagar to latur) of date 1 nov 2013. After filling complete form, i selected internet banking through State Bank of India. As soon as i submitted my transaction the money from my account is debited but after some time "Unsuccessful Transaction, Please try again" message is displayed. What should i do to get my money back???? and When will i get back my money???? Please reply me as soon as possible. My email id is- chaitanya.[protected]@gmail.com Mob no- [protected]

This is regarding the journey of Shivneri from Wakad to Dadar on 25/09/2013 at 10:25 am ticket number 008383 Vehicle Number MH12 FZ 8604. I have taken the ticket of Rs 350/- and fortunately there are two seats available at that time W37 & 38 as i have started my journey something started itching me at my seat when I have seen curiously then i have found pieces of glass on my seat as well as at floor. I immediately shown this to driver and asked him to change my seat but he advised me to stick to that seat as there is no vacant space or seat available in the bus till Chembur so I have reached to dadar and again contacted the main officer and showed him the seat but he was also casually said me that it is nothing but broken glass and I should write this complaint in complaint register and when I asked him how this is happen he started to play blame game with other stops (Pune aagar) I have asked him about the action what he is going to take? again he was totally blanked and asked to write in book and we will get back to you (still I am awaiting for them to get back to me) even there my written complaint with address and mobile number is there. unfortunately there are some glass particles are injected in my back as well as in bum and costed me around Rs 1200/- who will bare this loss incurred by this poor service of MSRTC Shivneri ??? since I am faithful customer of Shivneri I felt really bad as i usually goes 5 or 6 times in month to Dadar by Shivneri when there are Volvo options like Neeta and etc are available to help me in less amount still I goes with Shivneri. So I request you all just go through with these shots captured and decide. Photoes can be seen on MSRTC Facebook page as photo size is more than 2 MB -- Thanks & Regards, Amar Pawar. [protected]

Dear Sir / Madam, We have been facing this problem of Normal Buses with Nim-Aram Board not taking Mouda Stop on NH 6 on daily basis. On 23.09.2013 at 07.45 am when i asked bus-conductor that bus no: MH40/D8146 is (normal red color bus) then why it is not taking Mouda stop then he replied that this is Nim-Aram Bus. This has been happening with Bhandara Depo buses at Morning hours & Evening hours. Our Concern is if it is Nim-Aram Bus (Ashiad) then condutor should take Ashiad fair from passengars travelling in that Bus, but they recover only normal fair & do not allow Mouda passengers to travel in normal buses with Nim-Aram Board. All other depo like Tumsar, Sakoli, Nagpur, Gondia does not put Nim-Aram Board on normal buses. We request you to look into the matter & do the needful at the earliest. Awaits yr kind reply. Yours truly, Uday Parate 606, 6th Floor, B-Wing, Lokmat Bhawan, Wardha Road, Nagpur - 12 Cell no: [protected]

Dear Sir/Madam,
I want to lodge complaint with regards to ST bus driver,from route Malad West SV Road.
Bus Details:
Destination: Shrivardhan (ST Bus)
Bus Timing : 7.30 am at Malad West

We were waiting for Bus from 6.45 am as we want to go to our village.
As bus timing is 7.30 am from Malad.But ST bus driver did not stop at bus stop.
And even we called Borivali ST stand depo for such case and ask them to stop that bus(shrivardhan)
at kurla.
As my dad is senior citizen of India.
Repect to be given and need to obey some kind of
discipline from Bus driver.

Hope such case doesn't happen to anyone.

Regards,
Saurabh

Dear Sir
My self Santosh Patil from Sajani village of Kolhapur district is daily travelling from Sajani to Kolhapur for service and official work. It has been observed that, many times bus conductor Ajara to Ichalkaranji, Gadhinglaj to Ichalkaranji, Chandgad to Ichalkaranji, Kurundwad to Kolhapur, Nrusinhwadi to Kolhapur (excluding Radhanagari to Ichalkaranji and Gaganbavada to Ichalkaranji) are not allowing passengers to enter in the bus. They are stating that, this bus is not ordinary bus and will not stop at small villages in between.
Time and again I raised this issue at different platforms (including controller of Kolhapur division and Ichalkarnji depot), but they are also not willing to solve this problem and keep on giving false reasons. Conductors are not even bother to controllers and disobey their commands and do not stop at our villages. This make every day quarreling with conductors and create mental stress for all villagers. Senior citizens are facing problems, as they are unable to read nameplate and conductors did not board them for small bus stops.
One thing is that so called attitude of conductors lead to increase the private transportation and peoples are now not willing to travel by ST bus.
Conductor does not stop in-between even though bus is empty.
I hope you will take proper action against these culprits and hope we will get justice.

Yours faithfully,
Santosh Patil,
A/p :- Sajani, Tal :- Hatkangale,
Dist:- Kolhapur-416116
Contact No. [protected], Email :- [protected]@gmail.com

Dear Sir,

The State Transport Services have been cancelled on 14 Nov 2012. Due to Sugar Cane Strike and Rasta Band Andolan leaded by Mr. Raju Shetti.
From that time I continuously complaining to ST Dept., Billing Gateway Dept. But nobody is bothered about the refund. I had booked the ticket online the Ticket details are below:

Trip Number : L5705 Approx. Boarding Time : 09:45 Hrs.
Ticket Number : 11139692 Transaction Id : MCTR[protected]
Service Start Place : CHINCHWAD Service End Place : MURUM
Passenger Boarding Point : CHINCHWAD Passenger Alighting Point : NALADURGA
Date of Journey : 14/11/12 Departure time from Starting Place : 09:45 Hrs.
Bus Service Type : ORDINARY EXPRESS No. of Seats : 2


Please help me. As no one is responsible for taking care of these cases.

Regards,
Sitaram Gaikwad

Dear Sir / Madam,

I have complaint about 1.45 hours i was waiting to get Chiplun To Mumbai ticket reservation at Chiplun ST stand.

Yesterday [07.04.2013] this incidence was happened at the Chiplun ST reservation window.At 11:00 am i was standing in Que for the ticket & 12:45 pm i have got the ticket.Many times me & other customers have asking for the delay and counter person (lady conductor)) answered Internet problem & same intimated to IT support person & that IT support person was came after 1 hour & says BSNL net was very slow & continue disconnect.When i was cross verify then i found there is no Local area network [LAN] connection they are using data card.

Suggestion.

Please do not use Data card take net server [Local Area Network] & if possible then take Net service of TATA.

I have requested to you please take action against this complaint & do the needful & this incidence never happened again with our customer.

Thanks & regards,
Abhijit J Pimpare

I am a Female working In Satpur MIDC, My official timings are from 9.00 am to 6.15pm.
In the morning I take the bus for Satpur from Nashik Road, between 8.00am to 8.45 am and there are regular buses to Satpur at that time.
In the evening I dont get the direct bus from Satpur to Nashik Road from 6.30pm to 7.15pm, so I take break journey From Satpur to CBS and then Shalimar to NashikRoad,
I reach Shalimar by 6.45 pm but i dont get bus from Shalimar to Nashik Road upto 7.30pm.
Since its a peak hour there is heavy rush during that time and its very difficult for a female person to get into the bus.
Most of the times the bus just slows down and dont hault making the passengers run for it, which may also cause some serious accident.
I request you to please look into the matter and do the neatful.

No bus facility provided to common people in vasai from papdy market (Naka)to naigaon station
Subject : No bus facility provided to common people in vasai from papdy market (Naka)to naigaon station
Dear Sir
I am a local resident of papdy , vasai West ,(Mumbai) ,Dist : thane 401201. I and almost all people travel from vasai to Mumbai for job I have been traveling for last 10 years . we have to take a auto from papdy to naigaon station everyday as there is no public transportation facility at all in this area .as we leave to work In the morning and come home late at night there r no auto available in this area to go to our house. As the rate of hire a auto is sky high here.
The common man can not afford this kind of rate to travel to work everyday . and I am been facing this problem from last 10 years I have complained many times but there is always no response from the authorities. As if we r cats n dogs o them they don’t even see that a man who has to go to work early in the morning he has to walk 1 km till the main road just to take auto to station. and the frequency of auto is very very very low we have to wait for 2 hours just to take a auto to station.
I am disappointed because your Maharashtra State Road Transport Corporation in vasai as they r not providing any public service which is very much problematic to the general public n this has to be changes so other people donot suffer the thing that I have been going through from last 10 years
To resolve the problem I would appreciate your I would pleade to the Maharashtra State Road Transport Corporation to provide a bus facility to the general public from papdy to naigaon station..
I look forward to hearing from you and to a resolution of this problem
Yours sincerely
Larryson Rodrigues

I booked 2 tickets in Sheetal A.C bus which is run by MSRTC (Maharashtra State Road Transport Corporation). Below are the details :

Trip Number : M10206
Ticket Number : 12175101
Transaction Id : MCIT[protected]
Date of Journey : 08/03/13
Bus Service Type : AC-SHEETAL
Service Start Place : SHIVAJI NAGAR PUNE
Service End Place : NASIK CBS
No. of Seats : 2

Pune to Nasik journey is around 6 hours by the bus. After around 2-3 hours, AC got off in the bus. All passengers were facing intense suffocation inside the bus as windows cant be opened in AC bus. When we complained to driver regarding it. He said that he is also trying to switch on the AC but unable to do it as AC system got broken. However just before entering in Nasik (Around 30 min before Nasik), driver took the bus to a petrol pump and filled the diesel. After filling the fuel, AC system started working.
It shows how all the passengers were cheated and were forced to face intense suffocation for around 3 hours. Driver told lie that AC system got broken however it was not working as there was no fuel in bus.

1) Passengers faced so much trouble, suffocation on traveling in AC bus with AC not working although they paid fare of AC bus. So all of the passengers should be returned the difference fare amount between AC and non AC bus.
2) It looks like MSRTC administration dont give proper attention on the bus before leaving the bus stand that bus has proper arrangement for travelling like fuel, extra tyres or tool box.
3) If MSRTC administration takes proper care then it is the driver who just for making money by saving the fuel, made all the passengers troubled so much.

MSRTC need to take strict actions regarding such incidents. It was a small route of 6 hours so it was bearable by passengers. If it would have been in a bus of long route then it could be be very very troublesome.

I am really very disappointing with your the services of MSRTC. I was in the impression that only Private bus operators do like this but even MSRTC which is a Govt company doesnot differ.I am so sorry to say that in future if i need to travel anywhere then MSRTC bus will be the my last option.

Name - Mukesh Gupta
Mobile - [protected]
Email - [protected]@gmail.com

Dear Sir,
I want to bring to your kind notice that the cruelty & misbehavior shown by ST bus Driver and Controller of your department.
I & my friend both were stand on old bus stand (Morba Road) Mangaon, at 10pm in the evening.
We came from Pune with whole day traveling and our destination was Sai, The bus came at 10.15 pm on the old bus stand and took the one passenger too, but we were away from the bus...