Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

http://public.msrtcors.com/ is one of the most unuser friendly site that I have came across.
Most of the times the site is very slow, I was not able to take printout of the ticket and had to pay the amount again.
Many a times there comes a page 'Connection Refused' when there is utmost urgency to book the ticket.
Last and most important, the ticket booked can be cancelled 2 days prior to the travel date. I don't know if the developers of the site (Trimax IT Infrastructure & Services Ltd.) are not able to develop it in such way or the Officials don;t think that people can have last minute cancellations because a similar facility is already provided in www.irctc.co.in
Bus timing of starting point only is given, if we want book inbetween boarding point bus timing is not mentioned. then how could we know, when top report at boarding point.

see snap shot

Another number that i found on KSRTC ticket was 009917

thak you

u r right but...u r responsible for it...why??????????? think???????????????????????

Dear Sir,
I would like to bring in your knowledge regarding that you have launched / started new bus on dated 29 / 09/2010 Thane via Muambra, Khed Panhalje just was not yet over month and the service just to fragment under a plot yours Khed Depot and Thane (Khopat) officials have started Depot is. As far as I have heard and seen from directly above the public good of just getting response and people you used to book tickets online via computer two days ago but you have missed her by being too fragmented. Sir you the act you possess and you attain the achievement of its intent to people features of this act, but how many people you reach disservice to this and perhaps you have no idea why you also how the general public, So do not be. As far as I understand you're not human.
Sir, you really hate the institution of mutual discrimination and punishment you give people the general public why it is beyond our understanding and perhaps because of the above to date this type of organization is always in deficit even further continues, this institution in the near future neither will save you an angel nor God.
Sir, as I said this type of mail you will surely exasperating accost you on the way your officials enjoy us our money and city facilities to ignore you become a trend of people might have missed.
Yet I am to request you if you want to keep the institution alive please first all you have to solve public problems and you have to alert authorities to the popular sentiment.
Thanks
Your well-wishers
Anis Chaugle
email id : [protected]@gmail.com

sorry sir
actually the bus are started on 29/10/2010 but by mistake mansion date is 29/09/2010.

MSRTC — no bus is available

I hv been standing since last 3 hour but still not getting any bus to go to villege zari jamni but when i asked then they didnt talk anything...i really irritated...

The MSRTC bus stop at Chandani Chawk in around 200-300 meters ahead of Chandni Chawk bridge. There is a small MSRTC cabin built there and an employee is stationed who help you board the right bus. Most people are not aware of it and they wait near Chandni Chawk bridge where other private buses stop. MSRTC buses stop at the designated place which is 200m ahead from Chandni Chawk bridge on the Mumbai highway and not below the bridge.

I strongly agree with you, that the State Transaport have implemented the Online Ticket Booking System but at the same time not trained the staff such as Bus Conductors and Drivers.
Also we often face a rude behaviour from the Bus Conductors as if we are stepping in his property, whilst the Organisation says that ST is a public property and we should take care of it.
Although I have found a decent and helpful staff while travelling from Thane to Pune, I would mention the Depot Manager of Swar Gate an approachable and very understanding and very helpful fellow amongst the lot.

What a stupid complain. This is not possible for a ST conductor to verify e-ticket on all 43 traveler’s laptop.
There is clear cut policy of MSRTC to show your printed ticket with an id card and this is mentioned in MSRTC web sites as well as in your said E-ticket so you can’t deny that and can’t change the rule.
I feel what the ST conductor did is right for you and it is a punishment so that next time you should step-in to MSRTC with a Printed E ticket not with a laptop/smart phone.

I would say that the ST staff needs to be more educatcated on this front. Passport is considered as the most legal and confirmed document as a proof of identity. If the passenger is showing his/her passport for identity proof then i think there should be no denial for the accepting the ticket. Moreover, the conductors do have their own list against which they check the correctness of the reservations that the passengers hold (ideally by the names and may be some additional information that appears on the ticket such as - Trip Number, Ticket Number, Transaction Id etc.).

I strongly agree with the complain.

My very recent incidence that i experienced with MSRTC. I booked a ticket online from Borivali to Satara for the morning bus starting at 7:30 am from Borivali. The boarding point (as selected from the online booking) was "VILEPARLE (E) SAIBABA MANDIR". We were at the stop at 8 am anticipating that the bus will take atleast 30 mins to reach Vile Parle after starting from Borivali at 7:30 am. The bus did not arrive till 9:15 am and we were forced to take another but to Pune and then switch over to a different bus from there.

Why u call it as E-ticket (Electronic Ticket) then ??? i[censored] want printout of e-ticket.
And why should we pay double for the same ticket ?

I had similar experience this week, and i had to pay again to get aboard...the conductors were really stubborn and didn't cooperate..I agree its a very inconvenient rule, and MSRTC should reconsider its stance on compulsory hard copy of e-ticket.

Most consumer services now revolve around soft copy (SMS/ email proof) like in banks, cinemas, railways..all MSRTC need to worry about is identity proof, and they have the right to disembark the passenger if they dont have one.

I had the same experience today.I had to pay twice as well. It is not the mistake of that msrtc conductor...but all the conductors should be educated.
Whats wrong in showing the soft copy as long as there is a valid id proof.
Ridiculous rule of printing the ticket.

One more thing to add...I was travelling from Thane to Pune, The bus got punctured somewhere near lonavla, and I had wait for half an hour in the hot sun for another bus to come and then later tarvel standing till pune.

i have also same experience and now stopped by going buses of MSRTC.
The all buses from pune or mumbai have stop in Ruikar Colony kolhapur, but at morning tiime they never allow to alight at ruikar colony.so many times arraogant conductorsand drivers had quarrel with me, but they are not improving.
thing is that they don't care for commuter or customer, they are getting salary ontime.
even mumbai - kolhapur highway is very good and with pune bypass, still many buses from mumbai goes to pune and then kolhapur-means taking 10 hrs.
again i have noticed one thing they people do not allow karnataka depo buses to stop in maharshtra premises. ideally karnataka bus staff behaves like human and very co-operative. since last 8 months i didn't went by MSRTC bus.
i use either pvt bus(konduskar or GPT/ Neeta only- no sana/fina, labbaaik, pawan). or use train.
i wish to stop this MSRTC and replace transportation from private company like tata or reliance.

I HATE ALL MSRTC STAFF. JUST HATE!!!

vinayak

MSRTC Complaints - Bus not hault at mankoli [bhivandi] bus stop
View all MSRTC complaints
MSRTC

Location: thane, Maharashtra, India

dated:[protected]


Bus not hault at mankoli [bhiwndi] bus stop
Sir / Madam

On 18.10.10 we travelled from mankoli to thane
By MSRTC bhiwandi to thane
Kindly
pl wish to stop this MSRTC

on 24.10.10 mum.medha bus no.8344 dri.7610 cond.24626 bus not taken sion stop
five pasng. waiting for.

Today 24.10.10 Mumbai cent Medha BusNo.8344 Driver No.7610 & Condt.No.24626 was not enter in sion hospital stop & hole ther are five passenger was waiting for bus.sion depo controler also remark it.
kindly do needfull.

All buses from pune to mumbai are on fixed route .There is no mixed combination. people living on express highway route like wakad, chandani chowk, kothrud have no connection with cities on old highway like khopoli, pen, alibag and even panvel. Buses running via these areas run only on express haghway. They even don't go to panvel bus stand. Take outside route.So people in thease areas if they have to go to cities on old highway or alibag may try to change their route at places like lonavala. But there is a problem. buses running on express highway don't go to lonavala stand. They stop outside at food plaza.So passengers can not change their route easily.Likewise if people from pen, alibag, khopoli, panvel city have to go to kothrud, pashan, wakad they have to alight at shivaji nagar and again pay Rs 150 to auto and travel for 30 min. Therefore it is nacessary to have mixed combination like few buses from alibag to swarget and panvel to swarget should take old highway up to lonavala and then express highway via wakad, pashan, kothrud. Similar bus service should be there from swarget to alibag and panvel.