Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Dear Sir,

I have booked MSRTC Shivneri bus from Pune to Thane but unlike other govt services, this volvo service also failes to deliver quality customer support...I had the bus from 2pm and was standing till 3:30 pm and finally the bus came...Till then I triedmy level best by calling to the customer care number :[protected]
atleast 100 times but it was always busy....Then I tried hard to get a local contact number from the ticket issuer at parihar chowk but he unlike a typical lazy govt servant, gave me a dirty looks and didnt help me...

I must say it is much better to go by train then relying at the mercy of the govt service buses.... I sometimes feel that the people working at MSRTC feels that they r obliging us by giving us service ...

Rgds
Vaibhav

I would like to lodge a complaint against the driver of MSRTC Shivneri Bus (MH 11 T 9256) the driver of this particular bus was driving very rash he was on the left side on the second lane and was trying to overtake the vehicle in front of him in this he just changed his lane without giving any indicators and brushed my car he broke my rear view mirror on my left and on top of it when i stopped him he started abusing. This happened at 0915 am near Mulund check naka on 9th may 2011. Can some one take serious action on these drivers who think they own all the roads in Maharashtra ???

Dear Consumer Complaints Forum,

I had a very pathetic experience with MSRTC's service. I want to ask one question first.
If a passenger fails to board in the bus at the place/stop mentioned on the reservation ticket, can he board in the bus at the next place/stop in the route of the bus?

I had booked an E-ticket which has following details.
Trip Number :M7932
Ticket Number :4703837
Transaction Id :MICI[protected]
Service Start Place :PUNE RLY. STN.
Service End Place :MIRAJ
Passenger Boarding Point :SWARGATE, PUNE
Passenger Alighting Point :MIRAJ
Date of Journey :29/04/11
Age Adult/Child Gender Seat No Quota
27 A M 9 G
Total Chargeable Amount : 245.92

Somehow i was unable to board the bus at Swargate, Pune. Hence I decided to board the bus at Katraj, Pune (Its the next stop after Swargate).
On arrival of the bus at Katraj I board into the bus and showed my E-ticket to the conductor. Some other passenger was already sitting onto my booked seat.
At first the conductor refused to accept my E-ticket saying this ticket is no more valid now as i had missed the boarding point mentioned in the ticket. He then asked me to get another ticket and asked me for the money.
After argument he asked me to sit in the vacant seat at the back side and refused me to get up the person sitting at my booked seat. Hearing all this, the person was not ready to move from the seat.
I had requested him to leave my booked seat but all went in vain as the conductor was speaking from his side.
What one can do in such situation? In spite of having booked seat I had to travel with the unwanted/uncomfortable seat at the back side of the bus. I had physical and mental stress, all because of the wrong attitude of the bus conductor.
Please tell me what the rule says? There is nothing mentioned regarding this situation on the E-ticket.
I request you to please make a clause for this and mention the same on the ticket, so no one face the same situation in future and arguments between passenger and conductor could be avoided.

Thanks.

Dear Sir/Madam,

Complaint 1:
Last Friday I was standing in the queue at Thane Vandana Talkies Bus Stand for current ticketing of Shivneri to Pune via Chandni Chwok.Just 1 ahead of me got the ticket and then conductor said it was full. I quietly got out from the line, but after sometime I saw there was a man sitting in Bus who was behind me in the ticket queue. When asked to the conductor, he din't even took effort to reply me.
I felt irated but then realised that he was an goverment officer.

Complaint 2:
http://public.msrtcors.com/ is one of the most unuser friendly site that I have came across.
Most of the times the site is very slow, I was not able to take printout of the ticket and had to pay the amount again.
Many a times there comes a page 'Connection Refused' when there is utmost urgency to book the ticket.
Last and most important, the ticket booked can be cancelled 2 days prior to the travel date. I don't know if the developers of the site (Trimax IT Infrastructure & Services Ltd.) are not able to develop it in such way or the Officials don;t think that people can have last minute cancellations because a similar facility is already provided in www.irctc.co.in
I request you to please do the needful from Passengers' side.

Regards,
Gautam

Dear All,

Another case happened with me when I needed to travel from Thane vandana talkies stop to Chandni Chowk pune and had a reservation of the Asiad Bus on 8th April 2011 leaving Thane at 18:00 hrs.

Ticket # 4410947

I then had to travel in KSRTC bus till Belgaum.

Ticket#115602 Z04/53 Zoo[protected].
Amount Rs.133=00

But due to same problem, that I was not ableto get printout of the ticket, I missed the bus, no need to say that the amount Rs.156=00 were lost on because of the site was very slow.

I would like to request the authorities that please consider that there is huge traffic of commuters between Mumbai and Pune which regularly use website to book their tickets. Incidents like this is nothing but adds the already frustated life of commuters, since it is not only loss on money but time and energy of an individual. The matter also needs to be undersood by the Trimax Development team that the site should be capable enough to bear the load of maximum users on the site(e.g. Population of Maharashtra since they would be using MSRTC bus services)

Any how I would be taking the matter with officials, not because of my loss of Rs.156=00 but because this needs to be recified soon.

Also I request you to please transfer the Amount Rs.156=00 back to my account.

Dear Sir,

I am the residence of Mungurwadi, Dist. Kolhapur and frequently travelled to native place by Mumbai Central to Lingnoor bus.
During said travel i have found dificulty as the said bus was previously running via Nipani to Sankeswar, Khandal, halkarni, Hirdugi, Kadal, Mungurwadi and then Lingoor which is now changed to Nipani to Gadhinglaj, Bhadgaon, Channekupi, Tanavadi, Nool, Basarge, Halkarni, and then Mumgurwadi Lingnoor. the said root is very lenghty and time consuming. Further there are no travellers and passengers available on the said root. travelling fiar also raised due to said changes.

I therfore request you to kindly continue the earliar root for the said bus and chnaged the time as per the convinience of travellers.

Thanks
K. Chandrakant

pen depo antargat yenarya THANALE gav madhe jya st buses jatat tya bus madhil conductor kade asnarya ticket machin madhun print honarya ticketawar THANALE gawachya nawach chukich chhapun yet aahe. English madhe THANALE nav TANALE hote tar marathi madhe tar kahi waglech chhapale jat aahe. Tari ticket machine madhil data badalanyat yawa hi vinanti

There is no BUS available between 9.30 AM TO 10.30 AM at Sangamer and that of at Akole between 17.00 hrs to 18.30 pm . So travelers have resort to private transport (Taxi) which is not too much safe.

Travelers believe in reliable and safe services provided by the MSRTC staff.
The administration of Sangamner and Akole MSRTC BUS depot to look into the matter thoroughly so as to avoid the inconvenience to the common people ultimately which can help to generate the revenue to MSRTC.

There is bus which run between Shrirampur to Mumbai.The time of the bus is at 8.00AM.But due non availability of staff the bus delayed & not going out at specified time. Many employeea who make up & down are not reaching in time.Ultimately they have resort to private transport.

The administration of Shrirampur Bus depot may please look into the matter thoroughly so as to avoid inconvenience to the travellers.

I m staying in Vasai & working at Thane,my only mode of transport is ST bus via Ghodbundar Road.In evening hours i am catching the bus at Kapurbavadi- Thane. I want to file a complaint against the poor service & scheduled of Thane- Vasia ST buses. Vasai buses are never comes on time neither in the morning hours not in the evening. Their is not any particular time scheduled for Buses. Sometimes we are waiting more than 2-3 hours for the bus. Also the buses are over crowded that you unable to stand properly.If we enquired about the bus at bus depot every time there is the answer " bus just moved from the depot will reach in 10-15 mintes" which long lasted more than 2 hours. Sometimes bus arrived but never stop due to the over crowd or for any reason( mood of the driver & conductor).Most of the buses( vasai depot buses mentioned on the bus) are diverted to Borivali whereas there is continous buses for Borivali- in every 15 min. Yesterday we were waited for Vasai bus since 6.30pm to 8.15pm. there was one vasai depot bus arrived which was totally empty was diverted to Borivali. We do not understand earleir more than 20 buses went to Borivali then what was the logic to divert vasai bus to Borivali. don't they bother about vasai public who were waiting for so long. Since last 4-5 years we have submitted so many complaint letter in vasai depot but still no one has take up the matter seriously. Now vasai is under Municipal Corporation, at least now they have to take some progressive action against it.

THIS IS A COPY OF E-MAILED TO MSRTC AS A COMPLAINT ON SAME DAY i.e. 2nd Dec 2010,
BUT THERE IS NO REPLY FROM DEPARTMENT.
Detailed report:
On date 02.12.2010, I was standing at Request Stop at Ambedkar Chouk
Bhokar where from one road is goes to your Bhokar Bus Stand and other
one to Nanded. On above date one bus of Kinwat Depot came from
Chandrapur to go to Latur at
6.00 p.m. Your bus was directly diverted by driver to Nanded without
reporting to Bhokar Controller and also not attended the standing
approx 15 passengers at Chouk.
I was knocking the door but there was no response from your employees.
It is unbelivable that lot of pvt. services are available at the point
of chouk and we avoid them to took secure service, but your employees
are doing this type of service.

Hoping your necessary action.

Pl. reply

Thanking you

Prasad L. Aloorkar
Nanded
[protected]@gmail.om
[protected]

I took the Asiad 2x2 bus from Satara to Mumbai Central (Bus No MH12 EF 6896) on 28th of Nov, 2010 at 4:15 p.m. from Satara. The fair from Satara to Mumbai Central is Rs. 263. I gave him Rs. 313 and conductor was not having change of Rs 50, so he said he is give my 50 bugs afterwards. After reaching to Pune I asked for my Rs. 50, however conductor refused to give it back saying he has returned everyone's money and can't give me a single penny. After fighting also he was not ready to give single rupees.

I am booking a ticket of (PUNE)Pune to (JLG)Jalgaon night express(time 18:31 Pm) bus Ticket no 14(G)
Travel Date-03/11/2010 & Booking Date-30/10/2010.
i have allocate this ticket & make payment by SBI ATM Cum Debit Card (Card No[protected]) Payment is done with PR no[protected] But My Ticket is not Generate & also not sent on my mail id & my msrtc acount (manishzope). After that i am check same ticket avaibalality the ticket is available. So please Refund my Ticket Amount 354Rs.
Sandip P Chopade.

The Driver of Shivneri bus from Pune to Thane did not stop at Chandni Chowk.
He straight away passed me while I stood there helplessly waiving my hand trying to stop him.
This guys are pathetic.
MSRTC lacks the professionalism to operate Volvo service.
They are meant to operate this volvo service. This should be given to private companies.
This happened to me twice even though I had booked my ticket 3-4 days in advance,
I WANT MY MONEY BACK...OTHERWISE I WILL GO TO COURT

Sunil Ahire

Yesterday I logged on msrtc.gov.in which is the site used to book Shivneri buses from Pune to Mumbai. Surprisingly, after money was deducted for the ticket from my ICICI bank account and money being paid through IndiaIdeas, the msrtc site said transaction unsuccessful.
Since I was in an emergency, I tried two more times. Again, both times, my transaction was unsuccessful but the money kept getting deducted from my account.
Now,...

I tried to book ticket today, 16th September, 2010 at around 11:20 AM with following details

login ID: rbhutad
From Thane Vandana(THNVND)
To Chandani Chwok(CWK)
Bus: 17:31 AC Shivneri
Seat: 28(window)

The amount was deducted from my HDFC Bank Account but the ticket was not booked as the page displaying...

I had booked my ticket from pune to mumbai online via msrtc.com, but since it was late nigth and an urgency to travel I did not get chance to print the ticket, instead i saved the ticket in my laptop. Despite giving a proper ticket number and seat number the bus conductor did not agree. My place of boarding was parihar chowk, the driver instead of taking me took another passenger for the same seat and made money out of it, I then demanded a justice, but he yelled at me and made me cry, then he told you need to pay again for the seat u booked since i did not have a hard copy of the prinout. I dont understand the point in online booking, why the hell govt have this stupid system it means they dont understand that for some reason a person could not print it out they dont understand the meaning of online booking. I also asked him to check my name in the list and check my ticket name and check my passport for identity if they feel its fraud still the condutor did not listen and he took again 250 from me for the same seat.

this is with regards to my stolen bag incident which happened while i boarded the first volvo from pune to Mumbai where i lost all my certificates marksheets passports mobile phones clothes and other articles worth close to 2 lakh rupees and i suspect a strong involvement of the driver The Volvo Bus in which this incident happened beared the number MH 11 T 9241 I had a confirmed flight from bombay to Delhi along with my wife which also went a waste as we couldnt board it as we had to lodge the complaint which took all day long my bus tkt numbers were 020047 and 020048 dated 1st September booked at 5 36am the bus drivers name is Suresh Dichukle and his mobile number is [protected] i need help the driver is summoned to nerul police station but is not showing up;
regards;
rohit ([protected])

Dear Sir,
My mother age 64 years had to travel urgently to Mumbai (Mulund) and I made a full fare reservation for her on the net and arranged for the ticket on the Bus.
For want of ID proof of a 64 years aged lady was demanded to pay for the entire fare amount.
While she was travelling from Pune to Mumbai on 23-08-10 by MH 43 -- 2200 bus to thane the lady conductor has insisted her for it and forced her to buy another ticket by paying the full amount.
I dont understand is this a way to behave with a senoir citizen travelling alone and that too a lady.
At one end you grant discounts for Senior citizens and here is a case where you charge her double for want of ID proof which is only for security purpose to which I agree but what is the fun harrasing and charging an old lady travelling alone.

I would appreciate that MSRTC looks into the matter and does justice to people like my mother. Also I would like to have a refund for the same.

Also there is a complain that I wanted to make on your website which allows only 4000 character but generates an error with just 500 Caracters.

Will really appreciate to receive a positive response on the complain made.

Vimal S. Chavda
D2 - 202,m Sun Empire,
Anand Nagar, Pune 411051.
[protected]

Shivneri is far more better comapare to Neeta Volvo
i am having v good experience with Shivneri, too spacious, comfortable seating and good air condition....
prefer shivenri compare to any other travels or especially Neeta..........