Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I had booked 2 tickets from Wakad, Pune to Panvel and Vashi on 27th April 2012 in 8:00 p.m. Mumbai Central from Swargate. The bus driver and conductor did not stop the bus at the boarding point. I want refund for both the tickets. An action should be taken against such irresponsible bus driver and conductor. My ticket nos are 8808172 and 8808679. Hope you would help me.

Subject : No bus facility provided to common people in vasai
Dear Sir
I am a local resident of papdy , vasai West ,(Mumbai) ,Dist : thane 401201. I and almost all people travel from vasai to Mumbai for job I have been traveling for last 10 years . we have to take a auto from papdy to naigaon station everyday as there is no public transportation facility at all in this area .as we leave to work In the morning and come home late at night there r no auto available in this area to go to our house. As the rate of hire a auto is sky high here.
The common man can not afford this kind of rate to travel to work everyday . and I am been facing this problem from last 10 years I have complained many times but there is always no response from the authorities. As if we r cats n dogs o them they don’t even see that a man who has to go to work early in the morning he has to walk 1 km till the main road just to take auto to station. and the frequency of auto is very very very low we have to wait for 2 hours just to take a auto to station.
I am disappointed because your Maharashtra State Road Transport Corporation in vasai as they r not providing any public service which is very much problematic to the general public n this has to be changes so other people donot suffer the thing that I have been going through from last 10 years
To resolve the problem I would appreciate your I would pleade to the Maharashtra State Road Transport Corporation to provide a bus facility to the general public from papdy to naigaon station..
I look forward to hearing from you and to a resolution of this problem
Yours sincerely
Larryson Rodrigues

I was booked ticked in MSRTC.COM for Vashi Depot to Rajgurunagar. That bus is started fron Andheri Versova, As per the information given by depot supervisor that bus is available from vashi vashi depot not from vashi highway, that same information is given in ticket but that bus is gone without reaching vashi depot. When i was discussed with depot supervisor about that wrong information, all staff are talked with very rude behavior. My ticket no is 8622592

WE ARE TRAVELLING FROM AURANGABAD TO NIGDI PUNE. IN WSRTC BUS NO MH-07-7486 ON[protected].
THIS BUS STARTED FROM AURANGABAD 11.15 AM.
WHEN BUS ENTER IN TARAPUR BUS STAND THE CONDUCTOR TOLD EVERY BODY TO GET DOWN THIS BUS IS FAIL BECAUSE OF BELT .
WHEN HE ENQUIRE IN DEPOT THE BELT IS NOT AVAILABLE ,HE SAID HE HAS TO PURCHASE OUT SIDE AND IT WILL TAKE MINIMUM 2 HOURS.BUT ALL TRAVELLERS I WILL ADJEST IN OTHER BUS ,
I AM TAKEN ATICKET UPTO NIGDI,SO MANY OTHER TRAVELLERS ALSO THERE .
IN BETWEEN ONE BUS HAS CAME THERE OF PEN AGAR (MH BT-2048.)
CODUCTOR TOLD ME TO CATCH THIS BUS I AM GOING TO ASK HIM TO ALLOW.
MEANTIME SOME PASSENGER RTYING GO IN THE BUS BUT LADYCONDUCTOR REFUSE TO TAKE INSIDE.SHE SAID LET BUS REPAIR AND COME IN THIS BUS.AND SHE SHUT THE DOOR.
THE CONDUCTOR START REQUESTING HIM TO TAKE THIS PASSENGER INSIDE BUT HE DENIED TO TAKE.HE STARTED THE BUS THE CODUCTOR STANDS IN FRONT OF THE BUS AND FORCE HIM TO TAKE PASSENGERS INSIDE .
BUT THAT BUS MH -BT 2048 DENIED AND RAN AWAY.

THEN WITH OUR CONDUCTOR WE ALL PASSENGERS MEET TO CONTROLLER HE ALSO NOT HELPING US,AND TOLD TO CONDUCTOR LET THEM WAIT FOR 1 HOURS OR 4 HOURS.
THEN WE ALL MEET TO MR SHIVALKAR OF THAT DEPOT THEY HELP US SEND ONE OFFICER TO ASK OTHER BUS TO TRAVELS.

BUT WE HAVING MANY QUESTIONS,
WHY ALL BUS IS UNDER ONE ROOF WHY THEY NOT GIVING ENTRY.
ARE THEY QWNER OF THE BUS.
NOT LISTNING TO CONTROLLER AND THEIR COLLEGE CONDUCTOR.
IS THIS A PUBLIC TRANSPORT OR PRIVATISATION PROCESS ALREADY OVER.
WHEN BUS IS EMPTY 40% AND PASSENGERS ARE ONLY 10-12,WHY THEY ARE NOT ALLOWED.
WHAT WILL HAPPENED FOR THE COMPLAINT WHICH WE HAD WRITTEN THE TARAPUR BUS DEPOT REGISTER.

M.S.R.T.C. has taken the responsibilities to transport the people between Thane - BHiwandi and Kalyan- Bhiwandi sectors. It is so horrible, unsystematic, un professionally managed that every day passengers suffers.
There is NO Management at all in these routes. The callous officers just give excuses and counting the salaries and perks. The worst situation found in the year 1984 and the same situation is found in the year 2012 too.
The matter can be controlled within a day! Yes, just within a day. Those who are taking salaries either do not know , or do not want to solve the problems. .
The people do not have any sympathy towards those people with khaki uniform as they do not have any sympathy to a police man or Politician.
People pay to M.S.R.T.C. what fare they demand, then why not the services are not improved?

I am a daily traveler from Shenoli to Karad from Tasgaon Bus(9:30Am) since past year. I was observed that the conductor of this bus named
Mr. S.L.Mali who does not give ticket to the passengers not received to passengers (Maximum passengers are from Shenoli to karad. ) & take all money into his pocket. Before this complaint we the travelers was put complaint in writing but there is no solution come out, passengers are suffers from that and his behavior with passengers is not good. Kindly Look into the matter.

Yours faithfully,
A traveller

Hi!

I am very sorry to say but the complaint I am writing is without any hope of getting resolution.But this is just one way for my satisfaction, that I have reduced my anger on government.

I travel to Pune very frequently & while travelling I have experienced this several times.
This time during my travel from Pune to Thane via semi Luxury bus no MH07 C 7262,the conductor diverted the bus to Panvel & took the bus to ST stand in panvel for diesel filling.
When a passenger asked the bus driver about the change of route, he didn't answer but behaved rudely.The bus conductor was not having logbook also with him.
The bus timing from Pune was 18.15pm i.e 6.15 evening but the bus arrived around 6:35 pm & left at 6:40pm.
It reached in Thane at 11:15 pm i.e almost 5hrs.Hence I have decided that I will never travel by Bus in the evening either it is Semi Luxury or Shivneri.
The reason being, we are paying for the ticket , but still we are not getting proper service.Instead we are harassed mentally & physically.
So if you people can actually figure out any solution it would be good for people who will be using MSRTC services in future.But from now onwards atleast I will never travel by MSRTC.

Thanks,

Ashwini

Dear Sir/Mam,

I am a daily traveler from Ramtek to Nagpur from Morbhavan Bus(7:40Am) since past year. I was observed that the conductor of this bus named
Mr. Raju Gawande who does not give ticket to the passengers (Maximum passengers are from Kampthi-Nagpur ) & take all money into his pocket. Before this complaint we the travelers was put complaint in writing but there is no solution come out, passengers are suffers from that and his behavior with passengers is not good. Kindly Look into the matter.

Yours faithfully,
A traveller

in this government sector the officers use mechanical ladies staff for clerical work and its effect on other mechanical staff.also the clerical work is completed by this staff thats why there is no chance to recruit new clerical staff in the firm.also its affect on other mechanical staff because that ladies mechanical staff work also on them so it is a like a load so kindly do somthing for this if after this complent there is no emprovment in firm then i will take some serious action against this government office.

I had to travel from Shrirampur to Pune on 02/10/2011 at time 5 pm that is 17:00.
So i have booked the ticket for the same using MSRTC Reservation system.I booked it successfully and also money deducted from my account(Attachecd the ticket).
But when i reached at the bus stand controller told me that this bus is no longer scheduled at the time i have booked.
So my complaint is As they have not scheduled the bus at that time they must have updated their reservation system and i should not have booked the ticket.
If the scheduled bus is cancelled there has to be a refund option but they are not providing any such option.

Bellow attached the ticket
For the reservation system my User ID: samarthg1986

Let me know if any additional information is required.

Thanks,
Samarth Gahire
[protected]

SIR

I respected for u .

my subject is change the bus from amravati to bhopal ST BUS (MSRTC). I am all ready 3 time complaint for ST dipo amravati but my problem is not solution. this bus are not comfortable for this rout. Amravati to bhopal 410 KM and running time is 11 hours . And bus are not comfortable for this rout .
so please solve we problem and new bus available for this rout ( AMRAVATI TO BHOPAL)

COMP LENT FOR ALL PASSENGERS NAME

1:- MR. SATISH BARASKAR
2:- ULKESH BARMASE
3:- JITENDRA PRAJAPATI
4:- KAPIL CHOUHAN
5:- HARISH CHOUHAN
6:- MR. RUPESH BARASKAR
7:- MRS. SAMITA DESHMUKH
8:- MRS. ARCHANA PANDE
9:- ASHOK PAL
10:- SANYOG KUMAR ATHNERE
11:- KAMLESH BANAIT
12:- SANDEEP BANAIT
13: - MAHENDRA GAYDHANE
14:- JITENDRA BARMASE
15:- DEEPAK JASUTKAR

Dear Sir,

I had 3 seats booked in the Thane CBS to Chincholi ST bus. The ticket booking reference is A1864017 ticket[protected] .The seat numbers are 27,28 & 32 journey date 31st Aug 2011. Our scheduled boarding was at the Airoli Circle. The driver on the ST bus for this journey was Mr.Pagare. We had been waiting for the bus at the Airoli circle from 12.45pm till 3.25pm. On enquiring about the bus delay I was shocked to know that the driver rerouted the bus from Thane directly stopping at Rabale stop without any prior intimation or information. I strongly protest the utmost negligence by the MSRTC and valuable loss of time & money and severe inconvenience caused to me and my family. I expect an explanation and apology for the severe inconvenience caused to me and my family and immediate arrangement for the refund of my ticket expenses.

Sanjay Khilari
[protected]
[protected]@gmail.com

Un-humanely & Un-scheduled, careless bus services at Bhiwandi ST Bus Depot
I would like to bring in notice of the State Transport (ST) buses services authorities and the state transformational ministry regarding the un-humanely, disorganized, careless, non professional and very corrupt and disturbed bus services operations at Bhiwandi bus stand,
There are around 15,000 – 20,000 people travels from Bhiwandi to Thane for the employment needs (service persons), students, patients and others, ST is the only available source of traveling and everyone has to rely on this, but there is a major problem in the buses operations from bus depot management and staffs, Bhiwandi bus depot is highly corrupt, there is no attention towards duty timings, there is no attendant there is no system to hear public problems, people has to wait an hour to catch the buses even some time more than that, and no buses, while depot is enjoying the monthly & quarterly bus passes fare collection, why they do issue the passes when they do not have sufficient bus services
Can some one take a note of this, and hear our problem, please organized the betterment of bus service operations, make in line the system,
The other routes are also affected:
Bhiwandi – Thane & Thane – Bhiwandi (Both route bypass and local)
Bhiwandi – Kalyan & Kalyan – Bhiwandi
Bhiwandi – Borivali & Borivali – Bhiwandi
Bhiwandi – Mumbai Central & Mumbai Central – Bhiwandi
Bhiwandi - Wada

Dear Sir,

I have booked two bus e-Ticket from online MSRTC site . On the travelling date 02-08-11 from Shivajinagar-Pune to Buldhana our bus timiming was 20.00 hours and bus came on 20.15 hours. we have asked controller about the bus and he also replies that your bus is Pune to Malkapur which is comining right now,

When bus came we both were sit in the bus, there was heavy rainfall in pune and we have very much of tired . after bus was away from bus stand bus conductoer checked our reservation and told us that there is no any reservation in this bus.

we need to take freash ticket of Rs 706 on that day.

We have strong mental problem on that day as we do not carry any money and when this situatuion occored we need to demand money to passenger and then we could travel

if E -tickets are now available then why MSRTC is not properly manage the same. We have demanding compensation of RS 150000 each against metal harreshment against this.

we request the court to please exmine the our problem and give the proper justic.

my details are

Tushar Anil Alegaonkar
Flat no 1, Purna, Ganga Apt,
Vishnuvadi, Buldhana
[protected]
tushar.[protected]@icicibank.com

Resprected sir,
i am mr. pratap sitaram more lecturer profession. i am traveling daily form jamb (bk)-sirur tajband-ahmedpur by msrtc bus. i travel with ticket daily.19 rupees ticket from jamb-sirur tajband; but every conductor on that route does not return 1 rupee from balance ticket with the reason of change.
sir, they also write behind ticket with over writing but can't return remaining money of every passenger.i have all proof wih ticket.nobody cant to understand our problem.they talk with us by coming on lower level.
please understand our problem forgive justice.

regards;

pratap more
[protected],[protected]

MSRTC SHIVNERI MANAGEMENT had gone mad over price hike, for travel of 240 km.. from pune to aurangabad, they now hiked price to 470rs.. before it was 400rs. that too was high. only shivneri is not the volvo that provides service for aurangabad route.. kondusker, purple volvo also runs and they fares 300 wen it was 400 for shivneri, after deisel hike they made 350 but never more than this, their official website show 500 but counter buying tooks 350 or even less at times...470 rs is now really unbearable.. in this price two people can use self car by having deisel in that much money to go to aurangabad. and talking about service wt shivneri provides?? nothing a 2 rs water bottle of 200ml.. no LCD.. Private volvos has.. [censored] this Management

I was travelling in AC- Shivneri from Mumbai to Pune Station via Chinchwad. I noticed that the driver of the bus MH11 - 9253 in which I was travelling, was rash driving hard brakes and frequent lane cutting.
there were two three episodes of rash driving and lane cutting. the driver had also dashed one divider pillar (the plastic pillars) which was jammed under the front axle. He had to stop and take out the pillar in mid of express way.
also as one of the mahindra xylo car (MH05-AJ-9453) over took it Driver of the said Shivneri bus egoistically several times tried to overtake him by over speeding, lane cutting and putting the lifes of the passenger in danger.
similar attitude was repeated on Akurdi road with another sedan car.
writing this complaint to take necessary action as prevention before occurance o[censored]nfortunate event can save lives.
with my belief in your customer redressal center thanking you anticipating a proper action against the driver.

Dear Sir,

I have booked MSRTC Shivneri bus from Pune to Thane but unlike other govt services, this volvo service also failes to deliver quality customer support...I had the bus from 2pm and was standing till 3:30 pm and finally the bus came...Till then I triedmy level best by calling to the customer care number :[protected]
atleast 100 times but it was always busy....Then I tried hard to get a local contact number from the ticket issuer at parihar chowk but he unlike a typical lazy govt servant, gave me a dirty looks and didnt help me...

I must say it is much better to go by train then relying at the mercy of the govt service buses.... I sometimes feel that the people working at MSRTC feels that they r obliging us by giving us service ...

Rgds
Vaibhav

I would like to lodge a complaint against the driver of MSRTC Shivneri Bus (MH 11 T 9256) the driver of this particular bus was driving very rash he was on the left side on the second lane and was trying to overtake the vehicle in front of him in this he just changed his lane without giving any indicators and brushed my car he broke my rear view mirror on my left and on top of it when i stopped him he started abusing. This happened at 0915 am near Mulund check naka on 9th may 2011. Can some one take serious action on these drivers who think they own all the roads in Maharashtra ???

Dear Consumer Complaints Forum,

I had a very pathetic experience with MSRTC's service. I want to ask one question first.
If a passenger fails to board in the bus at the place/stop mentioned on the reservation ticket, can he board in the bus at the next place/stop in the route of the bus?

I had booked an E-ticket which has following details.
Trip Number :M7932
Ticket Number :4703837
Transaction Id :MICI[protected]
Service Start Place :PUNE RLY. STN.
Service End Place :MIRAJ
Passenger Boarding Point :SWARGATE, PUNE
Passenger Alighting Point :MIRAJ
Date of Journey :29/04/11
Age Adult/Child Gender Seat No Quota
27 A M 9 G
Total Chargeable Amount : 245.92

Somehow i was unable to board the bus at Swargate, Pune. Hence I decided to board the bus at Katraj, Pune (Its the next stop after Swargate).
On arrival of the bus at Katraj I board into the bus and showed my E-ticket to the conductor. Some other passenger was already sitting onto my booked seat.
At first the conductor refused to accept my E-ticket saying this ticket is no more valid now as i had missed the boarding point mentioned in the ticket. He then asked me to get another ticket and asked me for the money.
After argument he asked me to sit in the vacant seat at the back side and refused me to get up the person sitting at my booked seat. Hearing all this, the person was not ready to move from the seat.
I had requested him to leave my booked seat but all went in vain as the conductor was speaking from his side.
What one can do in such situation? In spite of having booked seat I had to travel with the unwanted/uncomfortable seat at the back side of the bus. I had physical and mental stress, all because of the wrong attitude of the bus conductor.
Please tell me what the rule says? There is nothing mentioned regarding this situation on the E-ticket.
I request you to please make a clause for this and mention the same on the ticket, so no one face the same situation in future and arguments between passenger and conductor could be avoided.

Thanks.